2GIG GC2/GC3 Field Training Guide Rev 4.0

GC2/GC3
Certified Tech Training
Field Guide
with eSeries 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
i
Contents
Field Guide
...................................................................................................................
1
Disclaimer!
.................................................................................................................................
1
Panel Wiring
...............................................................................................................................
1
Wiring Size
...................................................................................................................................
1
Legacy GC2 Wiring Diagram
.......................................................................................................
2
Legacy GC2 Terminal Block
........................................................................................................
2
GC2e Wiring Diagram

.................................................................................................................
3
GC2e Terminal Block
...................................................................................................................
3
GC3/GC3e Wiring Diagram
.........................................................................................................
4
GC3/GC3e Terminal Blocks
.........................................................................................................
4
Basic Programming
...................................................................................................
5
GC2 Programming
.....................................................................................................................
5
Default Access Codes
.................................................................................................................
5
GC2 Installer Toolbox
..................................................................................................................
5
Installer Toolbox Menu Options
..............................................................................................
5
Radio Status
...........................................................................................................................
5
GC2: System Configuration
....................................................................................................
6
Programming Questions
..............................................................................................................
6
Q1: Programming a Wireless Sensor
.....................................................................................
7
Q2: Programming a Wired Sensor
..........................................................................................
8
Q3: Programming a Wireless (RF) Keyfob
..............................................................................
9
Q4: Programming a Wireless (RF) Keypad
...........................................................................
10
Q5-Q97: Programming System Settings
..............................................................................
11
GC3 Programming
...................................................................................................................
24
GC3 Default Access Codes
......................................................................................................
24
GC3 Installer Toolbox
................................................................................................................
24
Installer Toolbox Menu Options
............................................................................................
24
Radio Status
.........................................................................................................................
24
GC3 System Configuration
........................................................................................................
25
Programming a Wireless Zone
.............................................................................................
26
Programming a Wired Zone
..................................................................................................
27
Programming a Keyfob
.........................................................................................................
28
Programming a Keypad
........................................................................................................
29
Steps to Prepare the GC3 and SP1/SP2 for Programming
............................................
29
Connect to Wi-Fi using a Wireless Network
...............................................................
29
Create an Access Point
..............................................................................................
29
Steps to Program a Keypad
............................................................................................
30
Panel Programming (Q1-Q71)
..............................................................................................
32
Using the GC3 Screen Saver Modes
....................................................................................
41
My Photos Mode: Enabling the Default Photos
..............................................................
41
My Photos Mode: Adding Personal Photos
....................................................................
41
My Photos Mode: Adjusting the Screen Saver Settings
.................................................
42
My Photos Mode: Deleting Custom Photos
....................................................................
42
Demo Mode: Adding and Enabling a Video
....................................................................
43
Programming Tables
.................................................................................................
44
Sensor Types (Zones)
..............................................................................................................
44
Sensor Loop Numbers
.............................................................................................................
45
Sensor Equipment Type
...........................................................................................................
45
Equipment Codes
.....................................................................................................................
46
GC2: Zone Numbering
..............................................................................................................
48
GC3: Zone Numbering
..............................................................................................................
48
Normal State
............................................................................................................................
48
2GIG Device Battery, Range & Loop Information
..................................................................
49
Features to Limit False Alarms
...............................................................................................
50 ii

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Z-Wave Programming
...............................................................................................
51
908.42 MHz (North America)
.....................................................................................................
51
Z-Wave Hops
.............................................................................................................................
51
Z-Wave Absorption
..................................................................................................................
52
Scenes, Rooms & Bookmarks
.................................................................................................
52
GC2: Z-Wave Programming
.....................................................................................................
53
GC2: Accessing the Z-Wave Toolbox
........................................................................................
53
GC2: Removing/Excluding a Z-Wave Device
............................................................................
53
GC2: Adding/Including a Z-Wave Device
..................................................................................
53
GC2: Creating a Scene
..............................................................................................................
53
GC2: Creating a Rule
.................................................................................................................
54
GC2: Final Setup (and Creating a Mesh Network)
....................................................................
54
GC3: Z-Wave Programming
.....................................................................................................
55
GC3: Accessing Smart Home Settings
.....................................................................................
55
GC3: Removing/Excluding a Z-Wave Device
............................................................................
55
GC3: Adding/Including a Z-Wave Device
..................................................................................
55
GC3: Creating a Scene
..............................................................................................................
56
GC3: Creating a Room
..............................................................................................................
56
GC3: Bookmarking a Screen
.....................................................................................................
57
GC3: Final Setup (and Creating a Mesh Network)
....................................................................
57
Sensors and Peripherals Installation & Troubleshooting
.....................................
58
345 MHz Sensors and Peripherals
..........................................................................................
58
Intrusion Sensors
......................................................................................................................
58
Thin Door/Window Contact
..................................................................................................
58
Micro Door/Window Sensor with Bypass Feature
................................................................
59
Recessed Door Contact
.......................................................................................................
60
Wireless Tilt Sensor
..............................................................................................................
61
Passive Infrared Motion Detector (PIR)
................................................................................
62
Glass Break Detector
...........................................................................................................
63
Life Safety Sensors
...................................................................................................................
64
Carbon Monoxide Detector
..................................................................................................
64
Smoke, Heat and Freeze Detector
.......................................................................................
65
Smoke Detector Sensor/Transmitter (Smoke Ring)
..............................................................
66
FireFighter
.............................................................................................................................
67
Panic Button Remote
...........................................................................................................
68
Fall Detector Pendant
...........................................................................................................
69
Notification Sensors
.................................................................................................................
70
Stove & Grill Guard Sensor
...................................................................................................
70
2GIG Gun Motion Detector
...................................................................................................
72
2GIG Outdoor Wireless Contact Sensor
..............................................................................
73
Flood and Temperature Sensor
............................................................................................
74
Water Leak Detector
.............................................................................................................
75
Wireless Doorbell
..................................................................................................................
76
Other 345 MHz Sensors
...........................................................................................................
77
Wireless Keypad
...................................................................................................................
77
4-Button Keyfob Remote
......................................................................................................
78
Wireless Indoor Repeater (345 MHz)
....................................................................................
79
Takeover Module
..................................................................................................................
80
Hardware Conversation Kit
...................................................................................................
80
Takeover Module Wiring
.......................................................................................................
82
Takeover Module Kit Wiring
..................................................................................................
82
900 MHz – Security Peripherals
..............................................................................................
83
GC2: 900 MHz Transceiver
........................................................................................................
83
Go!Bridge – Broadband Communication for GC2 Panels (GC2 only)
..................................
84
Image Sensor (GC2 version)
.................................................................................................
85
Wireless Touch Screen Keypad (GC2 only)
..........................................................................
87
GC3: 900 MHz Transceiver
........................................................................................................
88
Image Sensor (GC3 version)
.................................................................................................
89
Accessories
..............................................................................................................................
91
Easy Updater for GC2 Panel and TS1 (GC2 only)
................................................................
91 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
iii
Z-Wave Devices (908 MHz)
......................................................................................................
92
Home Automation – Electrical
...................................................................................................
92
Z-Wave Single Wall Outlet
....................................................................................................
92
Z-Wave Isolated Contact Fixture
..........................................................................................
92
Smart In-Wall Single Switches
.............................................................................................
93
Z-Wave Plus Wall Mount Switch
........................................................................................
93
Z-Wave Plus 3-Way Wall Accessory/Switch
........................................................................
94
Z-Wave Wall Mount Dimmer (500-Watt)
...............................................................................
94
Z-Wave Wall Mount Dimmer (1000-Watt)
.............................................................................
95
GoControl Smart Wireless Light Switch
...............................................................................
95
Dimmable LED Lights
...........................................................................................................
96
Z-Wave Plug-in Lamp Dimmer Module
................................................................................
97
Z-Wave Plug-in Appliance Module
.......................................................................................
97
Home Automation – Security, Comfort & Control
......................................................................
97
Z-Wave Door Locks
..............................................................................................................
97
Smart Siren-Strobe Alarm
....................................................................................................
98
Z-Wave Programmable Thermostat
.....................................................................................
99
Garage Door Controller
......................................................................................................
100
Customer Settings
..................................................................................................
101
GC2 Home Screen Navigation
...............................................................................................
101
GC2 Customer Toolbox
..........................................................................................................
101
Default Customer Code
...........................................................................................................
101
GC3 Home Screen Navgation
................................................................................................
103
GC3 Customer Settings
........................................................................................................
103
Default Master Code (Customer Code)
...................................................................................
103
Smart Home Controls
..............................................................................................................
103
System Info and Usage
...........................................................................................................
104
System Settings
......................................................................................................................
105
Basic Troubleshooting
............................................................................................
106
General Sensor Issues
...........................................................................................................
106
General Console Issues
.........................................................................................................
106
Panel Trouble Conditions
......................................................................................................
107
Z-Wave Troubleshooting
........................................................................................................
109
Smart Areas FAQs
..................................................................................................................
110
RMA Process
.........................................................................................................................
111
2GIG Standard Return Process
...............................................................................................
111
Resources
................................................................................................................
112
Training Resources
................................................................................................................
112
2GIG Dealer Portal
..............................................................................................................
112
Nortek Dealer Locator
........................................................................................................
112
Nortek Certified Dealer Registration
...................................................................................
112
Additional Training
...................................................................................................................
112
Certified Tech Academy
...........................................................................................................
112
2GIG Mobile Device Demo Apps
.............................................................................................
113
Contact Information
...............................................................................................................
113 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
1
Field Guide
Disclaimer!
This Field Guide contains programming information for the following panels:
Legacy GC2
GC2e
Legacy GC3

GC3e

Unless otherwise noted, anything that says GC2 in this manual
also applies to GC2e. Additionally, anything that says GC3 in this
manual also applies to GC3e unless otherwise noted.
Panel Wiring
Wiring Size
To avoid AC power loss messages, the voltage between power connection terminals at the back
of the panel must be
above 11 volts DC
.
Wire Size
Maximum Length
22 AWG
55ft (16.8 m)
20 AWG
85ft (25.9 m)
22 AWG 2-pairs (19 AWG equivalent)
110ft (33.5 m)
18 AWG
135ft (41.1 m) 2
2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Legacy GC2 Wiring Diagram
Legacy GC2 Terminal Block
8) Hardwire Zone 2
7) Hardwire Zone 1
6) External Bell (-)
5) External Bell (+) (6-12 VDC @ 120mA max)
4) Open Collector Output (16VDC @ 250mA max)
3) Ground
2) 14VDC Input (-) from Transformer negative (-)
1) 14VDC Input (+) from Transformer positive (+) 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
3
GC2e Wiring Diagram

GC2e Terminal Block
HW
Hardwire Zone
B-
External Bell (-)
B+
External Bell (+) (6-12 VDC @ 120mA max)
COM
Ground
V-
14VDC Input (-) from Transformer negative (-)
V+
14VDC Input (+) from Transformer positive (+) 4
2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3/GC3e Wiring Diagram

GC3/GC3e Terminal Blocks
8) Ground
7) Hardwire Zone 2
6) Hardwire Zone 1
5) External Bell (-)
4) External Bell (+) (6-12 VDC @ 120mA max)
3) Ground
2) 14VDC Input (-) from Transformer negative (-)
1) 14VDC Input (+) from Transformer positive (+)
9) TX
10) RX
11) Open Collector1
12) Open Collector 2
Some panels may have a sticker indicating
hookup of two wire smoke detectors; these
are non-functional and are to be disregarded. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
5
Basic Programming
GC2 Programming
The GC2 and GC2e share the same programming features and flow.
Default Access Codes
Default Installer Code =
1561

Default Customer Code =
1111
GC2 Installer Toolbox
To access the
Installer Toolbox:
1.
Press the
2GIG logo
located on the bottom
right of the GC2 home screen.
2.
Enter the
Installer Code

(default code =
1561
).
Installer Toolbox Menu Options

Radio Status
Status Color
Meaning
Green
Connected
Yellow
Idle
Red
Not connected to central
station; something needs fixed
Cell strength of 12 or higher
is recommended.
NOTE:
You must power down the GC2 panel
prior
to installing a cell radio. 6
2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2: System Configuration
To access
System Configuration
:
1.
Press the
2GIG logo
on the GC2 home screen.
2.
Enter the
Installer Code
(default code =
1561
).
3.
Press
System Configuration
. The default question
Q1: Select RF sensor # (01 to 48, 63-74)
will display.
4.
To navigate to a specific question, press
Go To
, then
the
2-digit code
or the
t
and
u
keys.
Programming Questions 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
7
Q1: Programming a Wireless Sensor
GC2 WIRELESS ZONES
Q#
Question
Default
Q1
Select RF
Sensor #
(01‐48, 63‐74)
Select the sensor number by pressing
u
(or type in the 2-digit #), then press
q
.
Select RF
Sensor # Type
(00) Unused
Choose the sensor type* by pressing
u
(or type in the 2-digit #), then press
q
.
Select RF Sensor #
Equipment Type
This question only appears if sensor type
(04) Interior Follower
,
(08) 24-Hour Auxiliary
Alarm
, or
(10) Interior with Delay
is selected.
Varies by RF
sensor type
Select RF Sensor #
Equipment Code
(0000) Other
Choose the equipment code* by pressing
u
(or the 4-digit code), then press
q
.
Enter RF Sensor #
Other Equipment Code
(0‐9999)
This question only appears if
(0000) Other
is selected as the equipment code.
0
Select RF Sensor #
Sensory Act as Normally Open
GC2e only!

This question only appears if certain equipment codes are selected. It
allows a sensor to be programmed as Normally Open rather than Normally Closed.
(0) Disabled
Enter RF Sensor #
Serial Number
(7 digits)
•
Keypad Entry
: Use the touchscreen keypad to type in the TXID –
OR
–
•
Learning Mode Entry
: Press
Shift
on the GC2, then
Learn
. Next, trigger the
sensor or peripheral (if needed, refer to the
Installation Instructions
that came
with the product). Once the panel records the serial number, press
OK
.
0000000
Select RF Sensor #
Equipment Age
(0 to 1)
Specify the sensor age using the
u
(or press
0
for
New
or
1
for
Existing
), then press
q
.
(0) New
Select RF Sensor #
Loop Number
(1 to 3)
Specify the loop number* by pressing
00
(or press
1
,
2
, or
3
), then press
q
.
Varies with sensor
model selected
Select RF Sensor #
Dialer Delay
(0 to 1)
Select to enable or disable the dialer delay by pressing
u
(or type
0
to
Disable
or
1

to
Enable
), then press
q
.
(1) Enabled
‡
(2) Disabled (for
Fire and CO only)
Construct RF Sensor #
Voice Descriptor
1.
Press
Insert
and the word "
abort"
will appear in the answer box.
2.
Use the
t
and
u
buttons to move between words, or press the 3-digit code for
the appropriate voice descriptor*.
3.
Press
Insert
again to add another word (the word "
abort"
will appear again).
•
Up to five words are allowed.
•
To remove a word, press
Delete.
4.
When finished, press the
q
arrow.
No Default
Select RF Sensor #
Reports
(0 to 1)
Select whether or not the system sends a report to Central Station when a sensor
triggers an alarm by pressing
u
(or type
0
to
Disable
or
1
to
Enable
).
(1) Enabled
Select RF Sensor #
Supervised
(0 to 1)
Specify whether or not the panel checks for status reports from the sensor by pressing
u
(or type
0
to
Disable
or
1
to
Enable
), then press
q
.
(1) Enabled
Select RF Sensor #
Chime
(0 to 13)
Select voice announcement and chime options for the sensor, then press
q
.
(0) Disabled
Review the
Summary of RF Sensor
(#) screen
•
To toggle between zone summary screens press the
t
and
u
arrows.
•
To edit current RF zone press
Edit Current.
•
To edit or program the next RF zone press
Edit Next.
•
Press
Skip
to move to the next programming question.
*
Refer to the
Programming Tables
in this document for details on sensor types, equipment codes, and more.
‡
Required setting for compliance with ANSI/SIA CP-01-2010: Control Panel Standard. 8
2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Q2: Programming a Wired Sensor
The wired sensors are hardwired contact loops connected to the loop input terminals on the
panel’s terminal block.
•
The
GC2
can be programmed with up to two (2) wired sensors.
•
The
GC2e
can be programmed with one (1) wired sensor.
CAUTION: Wired sensors cannot be used for a CO or Fire sensor loop.
Note that Wired Sensor reports as listed below:
•
Wired Sensor #1 = Reports as Sensor #49
•
Wired Sensor #2 = Reports as Sensor #50
GC2 HARDWIRE ZONE(S)
Q#
Question
Default
Q2
Select
Wired Sensor #
(1-2)
*
Select
1
or
2
using the
u
arrow, then press the
q
arrow, then press
q
.
Select
Wired Sensor (Zone) Type
Select the sensor type/zone* (For example,
(01) Exit/Entry 1
,
(02) Exit/Entry 2
,
(03) Perimeter
, and so on) using the
u
arrow (or the 2-digit #), then press
q
.
Select Wired Sensor
Equipment Type
This question only appears when certain sensor types (zones) are selected.
(00) Unused
Select Wired Sensor
Equipment Code
Choose the equipment code* by pressing
u
(or the 4-digit code), then press
q
.
Select Wired Sensor
Equipment Age
(0 to 1)
Specify whether the sensor is new or existing by pressing
u
(or press
0
for
New

or
1
for
Existing
), then press
q
.
(0) New
Select Wired Sensor
Normal State
(0 to 3)
Use the
u
arrow to choose between
(0) Not Used
,
(1) Closed, (2) Open,
or
(3)
End‐Of‐Line‐Resistor
(or press
1
,
2
, or
3
), then press
q
.
(0) Not Used
Select Wired Sensor
Dialer Delay
(0 to 1)
Specify whether to use delayed or instant digital communicator reports for the
sensor. The delay time is set on the Dialer Abort screen. Press the
u
(or type
0
to
Disable
or
1
to
Enable
), then press
q
.
(1) Enabled
‡
Construct Wired Sensor
Voice Descriptor
(0 to 1)
1.
Press
Insert
and the word "
abort"
will appear in the answer box.
2.
Use the
t
and
u
buttons to move between words, or press the 3-digit code for
the appropriate voice descriptor*.
3.
Press
Insert
again to add another word (the word "
abort"
will appear again).
•
Up to five words are allowed.
•
To remove a word, press
Delete.
4.
When finished, press the
q
arrow.
No Default
Select Wired Sensor
Reports
(0 to 1)
Select whether or not to send digital communicator reports for the sensor by
pressing
u
(or type
0
to
Disable
or
1
to
Enable
), then press
q
.
(1) Enabled
Select Wired Sensor
Chime
(0 to 13)
Select voice announcement and chime options for the sensor, then press
q
.
(0) Disabled
‡
Required setting for compliance with ANSI/SIA CP-01-2010: Control Panel Standard - Features for False
Alarm Reduction.
*
The
GC2e
allows only 1 hardwire zone to be programmed.
NOTE:
Refer to the
Programming Tables
section of this document for a detailed list of sensor types,
equipment codes, loop numbers, voice descriptors, and more. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
9
Q3: Programming a Wireless (RF) Keyfob
The GC2 can be programmed with up to eight (8) RF keyfobs.
RF keyfobs 1 ‐ 8 report to the panel as follows:
•
Fob #1 – reports as sensor #51
•
Fob #2 – reports as sensor #52
•
Fob #3 – reports as sensor #53
•
Fob #4 – reports as sensor #54
•
Fob # 5 – reports as sensor #55
•
Fob # 6 – reports as sensor #56
•
Fob # 7 – reports as sensor #57
•
Fob # 8 – reports as sensor #58
GC2 KEYFOBS
Q#
Question
Default
Q3
Select
Fob #
(1 to 8)
Select the Fob number by pressing
u
(or type in the 2-digit #), then press
q
.
Select
Fob # Used
(0 to 1)
Select to enable or disable the keyfob using the
u
arrow, then press
q
.
(0) Unused
Select Fob #
Equipment Code
(0000) Other
Choose the equipment code* by pressing
u
(or the 4-digit code), then press
q
.
(0000) Other
Enter Fob #
Other Equipment Code
(0‐9999)
This question only appears if
(0000) Other
is selected as the equipment code.
0
Enter Fob #
Serial Number
(7 digits)
•
Keypad Entry
: Use the touchscreen keypad to type in the TXID –
OR
–
•
Learning Mode Entry
:

Press
Shift
on the GC2, then
Learn
. The panel will
wait for a transmission. Press any button on the keyfob for three (3) to five (5)
seconds. Once the panel records the serial number, press
OK.
0000000
Select Fob #
Equipment Age
(0 to 1)
Specify whether the keyfob is new or existing by pressing
u
(or press
0
for
New

or
1
for
Existing
), then press
q
.
(0) New
Select Fob #
Emergency Key
(0 to 4)
Make a selection by pressing
u
(or press
1
,
2
,
3
or
4
), then press
q

Choose which emergency signal the panel will send to Central Station when
the top two buttons on the keyfob are pressed for 2 seconds:
(0) Disabled
,
(1)
Auxiliary

Alarm
,
(2) Audible Alarm
,
(3) Silent Panic
, or
(4) Fire.
(0) Disabled
Select Fob #
Key 2 Can Disarm
(0 to 1)
Select to enable or disable whether the keyfob is allowed to disarm the system
by pressing
u
(or type
0
to
Disable
or
1
to
Enable
), then press
q
.
(1) Enabled
Construct Fob #
Voice Descriptor
1.
Press
Insert
and the word "
abort"
will appear in the answer box.
2.
Use the
t
and
u
buttons to move between words, or press the 3-digit code for
the appropriate voice descriptor*.
3.
Press
Insert
again to add another word (the word "
abort"
will appear again).
•
Up to five words are allowed.
•
To remove a word, press
Delete
.
4.
When finished, press the
q
arrow.
Keyfob #
Select Fob #
Arm No Delay
(0 to 1)
Select whether the keyfob will arm the system and remove the entry delay by
pressing
u
(or type
0
to
Disable
or
1
to
Enable
), then press
q
.
(0) Disabled
Select Fob #
Key 2 Output
(0 to 2)
Select an action for the keyfob auxiliary button, then press
q
.
(0) Disabled
NOTE:
Refer to the
Programming Tables
section of this document for a detailed list of equipment codes, loop
numbers, voice descriptors, and more. 10

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Q4: Programming a Wireless (RF) Keypad
The GC2 can be programmed with up to four (4) RF keypads or RF touch screen keypads.
RF keypads 1 - 4 report to the panel (for emergency and low battery) as below:
•
Keypad #1 – reports as sensor #59
•
Keypad #2 – reports as sensor #60
•
Keypad #3 – reports as sensor #61
•
Keypad #4 – reports as sensor #62
User Codes #1 through #8 are reported for openings and closings.
User Code #0 is reported for Quick Arming.
GC2 WIRELESS KEYPADS
Q#
Question
Default
Q4
Select RF
Keypad #
(1 to 4)
Select the keypad number by pressing
u
, then press
q
.
Select RF
Keypad # Used
(0 to 1)
Select to enable or disable the keypad using the
u
arrow, then press
q
.
(0) Unused
Select RF Keypad #
Equipment Code
Choose the equipment code* by pressing
u
(or the 4-digit code), then press
q
.
(0000) Other
Enter RF Keypad #
Other Equipment Code
(0 to 9999)
This question only appears if
(0000) Other
is selected as the equipment code.
0
Enter RF Keypad #
Serial Numbe
r (7 digits)
If connecting a PAD1 use one of the following two options:
•
Keypad Entry
: Use the touchscreen keypad to type the TXID into the system
–
OR
–
•
Learning Mode
: Press
Shift
on the GC2, then
Learn
. The panel will wait for
a transmission. Press any button on the PAD1. Once the panel records the
serial number, press
OK.
If connecting a TS1, use the following steps:
*
1.
Press
Learn
on the GC2.
2.
Press
Pair With Panel
on the TS1.
3.
Wait for the devices to pair, then press
OK
on both.
4.
Press the
q
arrow on the GC2 to continue.
NOTE:

The TS1 will show
‘
Please wait...
’
until all

programming on the GC2 is finished and saved.
0000000
Select Keypad #
Equipment Age
(0 to 1)
Specify whether the keypad is new or existing by pressing
u
(or press
0
for
New

or
1
for
Existing
), then press
q
.
(0) New
Select Keypad #
Emergency Keys
(0 to 1)
Make a selection by pressing
u
(or press
1
or
2
), then press
q
.
(1) Enabled
Construct Fob #
Voice Descriptor
1.
Press
Insert
and the word "
abort"
will appear in the answer box.
2.
Use the
t
and
u
buttons to move between words, or press the 3-digit code for
the appropriate voice descriptor. *
3.
Press
Insert
again to add another word (the word "
abort"
will appear again).
•
Up to five words are allowed.
•
To remove a word, press
Delete
.
4.
When finished, press the
q
arrow
.
Keyfob #
*
If the TS1 is used with a
GC2e
, the encryption is not supported.
NOTE:
Refer to the
Programming Tables
section of this document for a detailed list of sensor types,
equipment codes, voice descriptors, and more. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
11
Q5-Q97: Programming System Settings
‡
In the table below, a double dagger (‡) indicates a minimum required setting for ANSI/SIA CP‐01 compliance.
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q5

Enter
Exit Delay
, in Seconds (45 to 120)
The delay time can be increased without affecting compliance. The exit delay timer
can be set to a value between 45 and 120 seconds.
60 seconds
‡
Q6

Enter
Entry Delay 1
, in Seconds (30 to 240)
For compliance with ANSI/SIA CP‐01, the total minutes for
Q6: Entry Delay 1
and
Q35: Abort Window Dialer Delay
combined cannot exceed one (1) minute.
30 seconds
‡
Q7

Enter
Entry Delay 2
, in Seconds (30 to 240)
For compliance with ANSI/SIA CP‐01, the total minutes for
Q7: Entry Delay 2
and
Q35: Abort Window Dialer Delay
combined cannot exceed one (1) minute.
45 seconds
‡
Q8

Select
Dialer
(0 to 1)
The dialer (digital communicator) can be
(1) Enabled
for a monitored system, or
(0) Disabled
for a local alarm or when the GSM (Cellular) Radio Module is used
exclusively for reporting.
NOTE
:

If
(0) Disabled
is selected in
Q8: Dialer
, telephone line failure detection will
also be disabled regardless of the setting specified in
Q63: Phone Fail Detect.
(0) Disabled
Q9

Enter
Dialing Prefix
(0 to 4 digits)
Some telephone PBX systems require a dialing prefix to acquire a dial tone.
•
If the telephone system that the panel is connected to requires a dialing prefix,
enter up to four (4) digits.
•
Press
Shift

to access the pound (#) and star (*) symbols. The
P
button adds a
three (3) second pause to the dialing.
No default
Q10

Enter
Call Waiting Disable Code
(0 to 6 digits)
For ANSI/SIA compliance, do not enter a Disable Code. If the subscriber’s phone
line has call waiting, incoming call tones on the line can interfere with reports to the
Central Station. To prevent this, the system can be programmed to enter the code to
deactivate call waiting before sending a report to the Central Station:
•
If call waiting is active on the phone line, enter the code to deactivate call waiting.
•
Press
Shift
to access the pound (#) and star (*) symbols. The
P
button adds a
three (3) second pause to the dialing.
NOTE
:

If the first attempt fails, this code will be ignored on remaining attempts.
No default
‡
Q11

Enter
CS #1 Phone Number
(0 to 25 digits)
Enter the telephone number for the Central Station #1.
•
Press
Shift
to access the pound (#) and star (*) symbols. The
P
button adds a
three (3) second pause to the dialing.
•
NOTE
:

If a second Central Station telephone number is programmed with question
Q41: CS #2 Account Number,
the panel alternates between the two Central
Station telephone numbers.
•
After two (2) failed telephone dialing attempts, the panel attempts to connect using
the GSM (Cellular) Radio Module if it is installed.
•
If the GSM (Cellular) Radio Module is not installed, the panel will make eight (8)
dialing attempts.
No default
Q12

Enter
CS #1 Account Number
(4 digits)
Enter the account number for Central Station #1.
•
This number is always four (4) digits and can include some alpha characters.
•
Press
Shift
to gain access to these characters:
B, C, D, E,
and
F.
No default 12

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q13

Select
Two‐Way Voice
(0 to 2)
The panel supports two (2)‐way voice communications between the subscriber and
the Central Station (CS) operator over the telephone line or the GSM (Cellular) Radio
Module (if installed) after an alarm has been reported.
•
(1) Stay On Line
: allows two (2)‐way audio over the telephone line or cell radio.
•
(2) Stay On Line, Including Fire and CO Alarms
: allows 2‐way audio over the
telephone line or cell radio during fire and CO alarms.
•
(0) Disabled
: turns the 2‐way audio feature OFF.
When the panel connects with the operator, it will beep once per second (every 6
seconds with a cell radio connection). The beep alternates between 2 tones and
indicates the panel is waiting for a session command.
•
If the operator fails to issue a command within 1 min (or 3 min if using the cell radio
connection), the call is terminated.
•
Once the operator presses a command option, the beeps will stop and a 5 min
audio session will start (or 3 min audio session if using cell radio connection).
When two‐way voice communications have been established, the CS operator can
use the following telephone keys to control the communications.
•
Tap 1
: Talk mode 1-way communication (allows CS operator to talk to premises).
•
Tap 2
: VOX mode 2-way communications (between CS and the premises)
•
Tap 3
: Listen mode 1‐way communication (allows premises to talk to CS operator)
•
Tap 7
: Extends the session 5 minutes without changing mode of operation
•
Tap 9
: Ends the audio session and terminates the call
Each time the operator uses a command key, the session is extended for 5 min (or
3 min with a cell radio connection). During the last minute of communications, the
system beeps 2 times every 15 seconds to indicate that time is running out.
(1) Stay Online
Q14

Select
Silent Panic/Burglary
Listen Only (1 to 1)
The panel allows the Central Station to use listen‐in over audio after a silent panic,
silent burglary, or duress alarm has been reported. This option is permanently set to
(1) Enabled
and cannot be disabled.
(1) Enabled
Q15

Select
Dialing Type
(0 to 1)
The digital communicator uses tones or pulses.
•
(0) Touch Tone
: for Dual‐Tone Multi‐Frequency (DTMF) dialing.
•
(1) Pulse
: for rotary dialing.
(0) Touch Tone
Q16

Select
Police Emergency Key
(0 to 2)
The panel’s panic emergency button action can be programmed. The panic
emergency button is displayed by pressing the
+
button.
•
(1) Audible
: allows the panic emergency button to sound an audible alarm.
•
(2) Panic
: allows silent activation (also silences Police button on all RF keypads).
•
(0) Disabled
: will disable and not display the panic emergency button.
(1) Audible
Q17

Select
Fire Emergency Key
(0 to 1)
The panel’s fire emergency button is displayed by pressing the
+
button.
•
(1) Audible
: allows the fire emergency button to sound an audible alarm.
•
(0) Disabled
:

will disable and not display the fire emergency button.
(1) Audible
Q18

Select
Emergency Key
(0 to 1)
The panel’s emergency button is displayed by pressing the
+
button.
•
(1) Audible
: sounds an audible alarm when the button is pressed.
•
(0) Disabled
: will disable this button.
NOTE
:

If all three (3) Emergency buttons are disabled, the panel displays a message
when its Emergency button is depressed.
(1) Audible
Q19

Select
Quick Arming
(0 to 1)
Quick arming allows subscribers to arm the system without having to enter a user
code. If Open/Close reports are being sent, quick arming is reported as
User 0
.
(1) Enabled 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
13
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q20

Select
Swinger Shutdown Count
(1 to 6)
An unwanted series of multiple faults (usually caused by a bad contact or sensor) is
called a “swinger.” Swinger shutdown sets the maximum number of alarms that any
sensor or hardwire loop can trigger during a single arming period.
NOTE
:

CO and Smoke detector alarms are not limited by the swinger shutdown
count. Other types of 24‐hour zones are limited by the swinger shutdown count.
(2) Two Trips
‡

Q21

Select
Siren Supervision Time
(0 to 3)
The wiring connection to the external sounder can be supervised. If the wiring to
the sounder is cut for 15, 30, or 45 seconds; a bell trouble report can be sent to the
Central Station. To supervise the external sounder wiring, select:

(1) 15 Seconds, (2)
30 Seconds,
or
(3) 45 Seconds.
(0) Disabled
Q22

Enter
CS Lack of Usage Notification Time, in Days
(0‐255)
If this system has not been armed for a specified number of days, inactivity reports
can be sent to the Central Station. To turn this feature OFF, select
0 days.
7 Days
Q23

Enter
Radio Modem Network Failure Time
(0‐255)
If the optional GSM (Cellular) Radio Module loses its cellular connection, specify the
amount of down time that must pass before triggering a trouble condition. To turn
this feature OFF, select
0 minutes.
NOTE
:
After cellular service is restored for five (5) minutes, the trouble condition
automatically clears.
Requirement
: GSM (Cellular) Radio Module must be installed to use this function.
30 Minutes
Q24

Select
Radio Network Failure Causes Trouble
(0 to 1)
Selects whether the panel will sound and display trouble if the optional GSM (Cellular)
Radio Module has lost its cellular connection. The trouble sounder can be silenced
by the user at the panel (cell radio trouble is logged regardless of this setting). When
cellular radio module connection is restored, trouble indications automatically clear.
•
(1) Enabled
:

allows radio module failure trouble indications.
•
(0) Disabled
: turns off radio module failure trouble indications.
Requirement
: GSM (Cellular) Radio Module must be installed to use this function.
(1) Enabled
Q25

Select
Radio Modem Network Failure Reports
(0 to 1)
When enabled, the panel will report radio module failure and restore via land-line if
the optional GSM (Cellular) Radio Module loses its cellular connection.
Requirement
: GSM (Cellular) Radio Module must be installed to use this function.
(1) Enabled
Q26

Select
Auto Stay
(0 to 1)
This feature must be enabled for ANSI/SIA CP‐01 compliance. When
Auto Stay
is
enabled and the system is armed in the
Away
mode
, the system will change to the
Stay
mode
if an exit/entry sensor is not violated during the
exit delay
.
If the system is remotely armed in
Away
mode
using a keyfob, telephone, mobile
app, or computer, the auto‐stay feature will not switch the system to
Stay
mode
.
(1) Enabled
‡
Q27

Select
Exit Delay Restart
(0 to 1)
This feature must be enabled for ANSI/SIA CP‐01 compliance. When
E
xit Delay

Restart
is enabled, re‐entering the premises through an exit/entry door during the
exit delay
will restart the
exit delay
. The restart of the
exit delay
will only occur one
time; further violations of an exit/entry sensor will not extend the
exit delay
.
(1) Enabled
‡
Q28

Select
Quick Exit
(0 to 1)
The quick exit feature allows the user to start the
exit delay
while the system is
armed. When enabled, a
Quick Exit
button appears on the Security screen. Press
Quick Exit
while the system is armed when the user wants to leave through an exit/
entry door. After the
exit delay
expires, the system will return to the
Armed
mode it
was in before (either
Stay
or
Away
mode
).
(1) Enabled
Q29

Enter
Periodic Test, in Days
(0‐255)
Recurring test reports can be automatically sent to the Central Station at a specified
number of days. To disable this feature, select
(0) Disabled
.
30 Days 14

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q31

Enter
Cancel Time, in Minutes
(5‐255)
The minimum setting for ANSI/SIA CP‐01 compliance is 5 minutes. The number of
minutes can be increased (up to 254 minutes) without affecting ANSI/SIA CP‐01
compliance. A Cancel Report will be sent to the Central Station after an alarm, if the
system is disarmed within the programmed time. To always send a Cancel Report
when the system is disarmed after an alarm, enter "
255
."
See
Q32: Cancel Display
for info on displaying when a Cancel Report is sent.
5 Minutes
‡
Q32

Select
Cancel Display
(0 to 1)
This feature must be enabled for ANSI/SIA CP‐01 compliance. When enabled, a
cancel report will be sent to the Central Station after an alarm, if system is disarmed
within programmed time. The panel can also display that a cancel report was sent.
See
Q31: Cancel Time, in Minutes
for info on setting the cancel report trigger time
.
(1) Enabled
‡
Q33

Select
Cross Sensor
47‐48 (0 to 1)
When enabled, sensors 47 and 48 must both be violated during a set time to trigger
an alarm. This is called “cross sensor” verification. If only one sensor (47 or 48) is
violated, the alarm will not trigger, but a trouble report will be sent for the sensor that
triggered.
NOTE
:

CO and Fire zone cannot be used for cross sensors.
Refer to
Q34: Cross Sensor Timeout, in Seconds
for information on setting the cross
sensor timeout.
(0) Disabled
Q34

Enter
Cross Sensor Timeout, in Seconds
(10‐120)
The cross sensor timeout is the maximum period of time allowed between violation
of sensors 47 and 48 that will trigger an alarm. If
both
sensors
are
violated within
this time period, an alarm will be triggered. If
both
sensors
are not
violated within this
time period, an alarm will not be triggered. Cross sensor verification must be enabled
with
Q33: Cross Sensor 47‐48
for this feature to function.
10 Seconds
Q35

Select
Abort Window Dialer Delay
(0 to 2) (1)
The dialer (digital communicator) delays calling Central Station to allow users enough
time to cancel false alarms before a report is sent. The delay time can be increased
to 45 seconds without affecting ANSI/SIA CP‐01 compliance only if the combination
of
Q35
and
Q6
or
Q7
does not exceed 1 minute.
To change the setting, select:
(0) 15 Seconds
,
(1) 30 Seconds)
, or
(2) 45 Seconds
.
NOTE
:

The dialer delay can be disabled for each sensor without affecting ANSI/SIA
CP‐01 compliance.
30 Seconds
‡
Q36

Select
Burglary Bell Cutoff
(0 to 4)
When a burglary alarm is triggered, the bell will sound until the burglary bell cutoff
time expires. To change the Burglary Bell cutoff time, select one of the following:
(0) 4
Minutes, (1) 8 Minutes, (2) 12 Minutes, (3) 16 Minutes,
or
(4) Unlimited.
NOTE
:
The 24‐hour Auxiliary Alarm Zone (08) does not follow the burglary bell cutoff
time and will sound the panel’s local alarm until a User Code is entered. The Auxiliary
Alarm Zone does not trigger the external siren (if used).
(0) 4 Minutes
Q37

Select
Fire Bell Cutoff
(0 to 4)
When a fire alarm is triggered, the bell sounds until the fire bell cutoff time expires.
To change the fire bell cutoff time, select one of the following:
(0) 4 Minutes, (1) 8
Minutes, (2) 12 Minutes, (3) 16 Minutes,
or
(4) Unlimited.
(0) 4 Minutes
Q38

Enter
Time to Detect AC Loss, in Minutes
(1‐30)
When AC power is lost, the system displays a power loss alert
after specified
time. When power is restored, the alert is automatically cleared after 1 minute.
NOTE
:

After the AC power alert
is displayed or clears, the AC power loss report
or AC power restore report can be sent to the Central Station immediately, or at a
random time, see
Q39: Random AC Loss Report Time
.
10 Minutes 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
15
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q39

Select
Random AC Loss Report Time
(0 to 1)
When enabled, the system will report AC power loss and AC power restore at a
random time of up to 45 minutes after the event occurs. This helps to reduce Central
Station congestion due to a widespread power outage affecting many panels at
once. The random AC power status report timer is triggered based on the time set
by
Q38: Random AC Loss Report Time.
(1) Enabled
Q40

Enter
CS #2 Phone Number
(0‐25 digits)
The Central Station Telephone #2 is dialed as backup in case Telephone #1 does
not connect. Press
Shift

to access the pound (#) and star (*) symbols. The
P
button
adds a 3‐second pause to the dialing.
No Default
Q41

Enter
CS #2 Account Number
(4 digits)
The account number for Central Station #2 is always four digits and can include
some alpha characters. The

Shift
button accesses
B, C, D, E,
and
F
characters.
No Default
Q42

Select
Remote Control Phone
(0 to 3)
This setting controls remote telephone access to the system. Options include:
(1)
Data Only, (2) Voice Only, (3) Data and Voice,
or
(0) Disabled.
•
The data option is for the installer.
It allows access for programming and
operating the system with custom PC downloader software.
•
The voice option is for the subscriber.
It allows the subscriber to call the
system from an off‐site phone (using a valid user code), to get the status of the
system, and to perform remote commands (arm in any mode, disarm, bypass, get
system status, and turn on or turn off the open collector output) by entering touch
tones. The status is reported back via voice prompts.
If voice access is
enabled
, to connect to the panel, the subscriber must call the
telephone number the panel is connected to, wait for 1 or 2 rings, then hang up and
call again within 10-45 seconds. The panel will answer the call and prompt the user
to enter their code.
•
If a valid code is entered
:

the system will announce the current system status.
•
If an invalid code is entered
:

the panel will ask for the code again.
•
After 2 invalid attempts
: the panel will disconnect.
•
After 2 calls, with 2 invalid attempts each
: the panel will lock for 30 minutes.
Telephone Key
Remote Control Phone Mode
1
System status report
2
Arm the system in
Away
mode
3
Arm the system in
Stay
mode
4
Disarm the system
5
Turn on the auxiliary output
6
Turn off the auxiliary output
7
Stop the system status report
8
Disconnect (hang up)
9
Repeat command menu
#
Bypass all open sensors and arm system
NOTE
:

Remotely arming the system to
Away
mode
will not start an
exit delay
or
activate
Auto

Stay
mode
(if
enabled
).
(3) Data and
Voice
Q43

Enter Installer Code (4 digits)
This is a code that installation technicians use to access the
Installer Toolbox
on the
panel. It must be unique from the master user code and all other user codes.
IMPORTANT!

If you change the Installer Code, always write it down so that you can
access the system later.
1561 16

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q44

Select
Lock Installer Programming
(0 to 2)
This feature is provided to prevent takeovers. The panel can be set to limit an
installer’s access to programming after a period of 48 hours (starting when the
installer exits
System Configuration
mode). The options are available:
•
(0) Disabled
:

provides unlimited full access to programming (no lockout).
•
(1) No access to programming
: denies access to programming after 48 hours.
•
(2) Limited access to programming
:

after 48 hours, the installer will be able to
view but not change the following: The Central Station phone # and account #,
lock installer programming, download ID, and default lockout fields.
After the 48-hour lockout timer has locked out the system, the timer can be reset
through the cell radio or PC download by remotely setting this question to (
0
) or (
2
).
Setting the option to (
0
) or (
2
) will restart the 48-hour lockout timer.
(0) Disabled
Q45

Select
Lock Default Programming
(0 to 2)
The panel may be able to be hard reset (or soft reset from the
Installer Toolbox
) to
its factory default values depending on the value entered for this question.
The panel is hard reset by pressing and holding the
+
and
Home
buttons while
applying power to the panel.
The default feature is provided to prevent takeovers. Three options are available:
•
(0) Default All
: allows resetting the panel to factory defaults.
•
(1) Default All Except CSID, Account/Phone, Lockouts
: allows default of
some, but not all options.
•
(2) Default None
: does not allow default of any of the options (denies hard and
soft resetting of the panel).
NOTE
:

If option
(0)
or
(2)

is selected, the option takes effect after the system runs for
48 hours. This allows the installer to go back and make changes if required.
(0) Default All
Q46

Select
Trouble Doesn’t Sound at Night
(0 to 1)
When enabled, the panel will suppress panel trouble beeps (such as AC loss, system
low battery, sensor low battery or RF supervision, panel tamper while disarmed,
etc.) from sounding from 10 PM to 9 AM. The trouble alerts are still displayed and
immediately reported to the Central Station, and can be acknowledged, but they
won’t sound beeps until after 9 AM.
If the trouble condition(s) self‐clear or are acknowledged before 9 AM, no trouble
beeps sound after 9 AM (the conditions are still recorded in the event log).
•
(1) Enabled
:

suppresses trouble beeps from 10 PM to 9 AM.
•
(0) Disabled
: allows trouble beeps at any time.
For UL 985 compliance
(which applies to Household Fire Warning System Units):

this setting (
Q46: Select Trouble Doesn’t Sound at Night
) must be set to
(0) Disabled
.
(1) Enabled
Q47

Select
Troubles Resound After Holdoff
(0 to 7)
Fire and CO sensors are required to re‐sound trouble beeps every four (4) hours until
the trouble is resolved, even if the trouble is acknowledged at the panel. The panel
can be set to delay re‐sounding these types of trouble beeps for 1‐7 days.
•
(0) Disabled
: allows trouble beeps for CO and fire sensors to r e‐sound every four
(4) hours after being acknowledged.
•
To delay re‐sounding trouble beeps for CO and Fire sensors, select
(1‐7) days
.
For UL 985
:

This setting must be set to
(0) Disabled.
(0) Disabled
Q48

Enter
Download CSID
(6 digits)
The system supports a six (6)‐digit CSID code that is used for remote telephone
programming of the panel. This code is verified when the panel connects with the
downloading software. If the CSID code does not match the downloading software,
the panel will deny the connection.
•
The CSID code can be entered manually with this programming question.
•
If this field is left with the default
(000000
), the first time the downloading software
connects with the panel, the field will be filled with the software’s CSID.
000000 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
17
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q49

Select
Programming Mode Entry Reports to CS
(0 to 1)
When enabled, a report will be sent to the Central Station any time installer
programming mode is entered and exited.
NOTE
:
This report can only be sent through the telephone dialer. It is not supported
through the GSM (Cellular) Radio Module.
(0) Disabled
Q50

Select
Trouble Reports to CS
(0 to 1)
When enabled, Trouble Reports are sent to the Central Station when any sensor
trouble condition occurs.
NOTE
:

This setting does not affect Trouble Reports caused by panel conditions, only
Trouble Reports caused by sensors.
(1) Enabled
Q51

Select
Manual Bypass Reports to CS
(0 to 1)
When enabled, Manual Bypass Reports are sent to the Central Station when any
sensor has been manually bypassed by the user.
(0) Disabled
Q52

Select
AC Loss Reports to CS
(0 to 1)
When enabled, AC Power Loss Reports are sent to the Central Station if the panel
loses AC power.
NOTE
:

The AC power will have to be absent from the panel for the time set by
programming question
Q38
before the AC power loss trouble alert is displayed (the
default is 10 minutes). If programming question
Q39
is enabled, the actual AC power
loss report will occur at a random time of up to four hours after the AC power loss
trouble alert
is displayed. The panel’s AC power icon displays the power status
immediately. A red “X” over the icon indicates no AC power.
(1) Enabled
Q53

Select
System Low Battery Reports to CS
(0 to 1)
When enabled, Low Battery Reports are sent to the Central Station if the panel’s
battery tests low.
(1) Enabled
Q54

Select
RF Low Battery Reports to CS
(0 to 1)
When enabled, Sensor Low Battery reports will be sent to the Central Station if a
sensor battery tests low and sends a low battery transmission to the panel.
(1) Enabled
Q55

Select
Opening Reports to CS
(0 to 1)
When enabled, Opening Reports will be sent to the Central Station each time the
system is disarmed. The user or keyfob # will be indicated in the Opening Report.
(0) Disabled
Q56

Select
Closing Reports to CS
(0 to 1)
When
enabled
, Closing Reports will be sent to the Central Station each time the
system is armed. The user or keyfob number will be indicated in the closing report. If
Quick Arming is
enabled
, User #0 is indicated for the Closing Report.
(0) Disabled
Q57

Select
Alarm Restore Reports to CS
(0 to 1)
When enabled, Alarm Restore reports will be sent to the Central Station after an
alarm when either the bell timeout has been reached or the system is disarmed. If
alarm restores are enabled and:
•
Swinger shutdown is set to 2
: a restore will be reported if the sensor is closed
(normal state) at bell cutoff or becomes closed after bell cutoff.
•
Swinger shutdown is set to 1
: a restore will only be sent if the sensor is closed
at the time of disarm.
Restores are not sent if a sensor is in swinger shutdown until the time of disarm and
the sensor is closed.
(0) Disabled
Q58

Select
Trouble Restore Reports to CS
(0 to 1)
When enabled, Trouble Restore Reports will be sent to the Central Station when any
sensor trouble condition clears/trouble conditions are restored.
(1) Enabled
Q59

Select
Bypass Restore Reports to CS
(0 to 1)
When enabled, Bypass Restore Reports will be sent to Central Station when any
sensor that was force bypassed or manually bypassed gets restored.
(0) Disabled 18

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q60

Select
AC Restore Reports to CS
(0 to 1)
When enabled, AC Power Restore Reports will be sent to the Central Station when
the panel regains AC power after an AC power loss.
NOTE
:
The AC power will have to be restored to the panel for one minute before the
AC power loss trouble alert automatically clears. If
Q39
is enabled, the actual AC
power restore report will occur at a random time of up to 4 hours after the AC power
loss trouble alert
has cleared.
NOTE
:
The panel’s AC power icon displays the power status. A red “X” over the icon
indicates no AC power.
(1) Enabled
Q61

Select
System Low Battery Restore Reports to CS
(0 to 1)
When enabled, the panel will send a report to the Central Station when low battery
conditions are restored.
(1) Enabled
Q62

Select
RF Low Battery Restore Reports to CS
(0 to 1)
When enabled, the panel will send Sensor Low Battery Restore Reports to Central
Station if a sensor battery has tested low and is now
OK
.
(1) Enabled
Q63

Select
Phone Fail Detect
(0 to 1)
When enabled, the system will monitor the telephone line connected to the panel. If
the telephone line is shorted or cut, the panel will indicate telephone line trouble by
sounding trouble beeps and displaying the no‐phone icon.
If the optional GSM (Cellular) Radio Module is installed, the telephone line failure will
still be reported if this question is enabled.
NOTE
:
If
(0) Disabled
is selected in
Q8: Dialer
, telephone line failure detection is also
disabled regardless of the setting specified here in
Q63: Phone Fail Detect.
(0) Disabled
Q64

Select
Smart Test Reports
(0 to 1)
Smart Test Reports are a way to reduce Central Station traffic. If Smart Test Reports
are enabled and regular periodic test reports are enabled, any non‐test report to
the Central Station (alarm, restore, trouble, etc.) during the normal operation of the
system will reset the periodic test report timer. Periodic test reports would only be
sent if the panel has not reported in any way to the Central Station.
(0) Disabled
Q65

Select
RF Jam Causes Trouble
(0 to 1)
The system can monitor the panel’s sensor receiver and detect whether a transmitter
is stuck on the air and causing jamming. When jam detect is enabled, the panel will
indicate a trouble condition if RF jamming is detected.
NOTE
:

This programming question only functions if trouble reports are enabled with
programming question
Q50.
(0) Disabled
Q66

Select
Daylight Saving
(0 to 1)
When enabled, the panel will adjust its displayed clock and internal clock for Daylight
Saving Time (DST). The system default is set to use the current start (March) and
end (November) dates for the United States. If the cell radio is used, the time will be
automatically adjusted regardless of this setting.
NOTE
:
If
enabled
, you must answer programming questions
Q67
,
Q68
,
Q69
, and
Q70
to modify the start and stop values for DST.
(1) Enabled
Q67

Select
Daylight Saving Start Month
(01 to 12)
This allows you to change the start month for your country, region, or state, enter the
desired month,
(01‐12)

January ‐ December
.
(03) March
Q68

Select
Daylight Saving Start Sunday
(1 to 7)
This allows you to change the start week. Enter the
1st, 2nd, 3rd, 4th, last, second
from last,
or
third from last

(1‐7)
as the daylight saving start week.
(2) 2nd
Q69

Select
Daylight Saving End Month
(01 to 12)
This allows you to change the end month for your country, region, or state. Enter the
desired month,
(01‐12)

January ‐ December.
(11) November 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
19
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q70

Select
Daylight Saving End Sunday
(1 to 7)
This allows you to change the end week. Enter the
1st, 2nd, 3rd, 4th, last, second
from last
, or
third from last (1‐7)
as the daylight saving end week.
(1) 1st
Q71

Select
System Tamper Causes Trouble
(0 to 1)
A tamper switch on the panel detects if the case has been opened. When enabled,
a tamper switch activation will cause a trouble indication on the panel if the system is
disarmed, and an alarm if the system is armed.
(1) Enabled
Q72

Select
Quick Bypass
(0 to 1)
Normally, sensors that are violated (open) at the time the system is armed will
require the user to enter their code to force bypass them. When this feature is set to
enabled, a code is not required to bypass open sensor(s) and complete the arming.
(0) Disabled
Q73

Select
Disarming Keyfob After Alarm Alert
(0 to 1)
When enabled, the panel will produce a unique sound when it’s disarmed with a
keyfob after an alarm has occurred. Four beeps will sound from the panel’s speaker,
four chirps will sound from the external sounder (if installed). This feature serves as a
safety alert to the user so they can enter the protected premises with caution.
(0) Disabled
Q74

Select
Keyfob Arm/Disarm Confirmation
(0 to 1)
When enabled, the panel will produce a unique sound when it’s armed or disarmed
with a keyfob. The panel’s speaker will sound one beep when arming and two beeps
when disarming. The external sounder (if installed) will sound one chirp when arming
and two chirps when disarming (four beeps after an alarm if
Q73
is enabled). This
feature indicates to the user that their keyfob signal was received by the panel in
case other arm/disarm indications (armed LED, etc.) are not available or visible.
(0) Disabled
Q75

Select
Auto Unbypass for Manual Bypass
(0 to 1)
Violated (open) sensors can be manually bypassed by the user through the
Customer Toolbox or force bypassed at the time of arming. Force bypassed sensors
automatically have their bypasses removed when the system is disarmed. Manually
bypassed sensors can have their bypass automatically removed at disarming or have
bypasses remain in place.
•
(1) Enabled
: automatically removes bypasses from manually bypassed sensors
when the system is disarmed.
•
(0) Disabled
: leaves manually bypassed sensors as bypassed when the system is
disarmed.
(1) Enabled
Q76

Select
Force Bypass Reports
(0 to 1)
When enabled, the system will report which sensors have been force bypassed by
the user when the system is armed. Forced bypassed sensors are always recorded
in the event log, regardless of how this question is programmed.
(0) Disabled
Q77

Select
Event Log
(0 to 3)
To control the amount of event log entries, the events that get recorded into the
system’s event log can be selected by type. This setting filters the events that
populate the event log. To change event log filters, select one of the following
:
•
(0) Disabled
(no events logged)
•
(1) All Events Except Open, Closing and Bypass
•
(2) All Events Except Open and Closing
•
(3) All Events
(3) All Events 20

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q78

Select
Output
(00‐12)
Legacy GC2 only:

The system’s open collector output is available on the panel’s
terminal block to connect to an external device. The conditions that cause the open
collector output to activate are programmable.
To change this mode, select one of the following:
•
(0) Disabled
•
(01) Activated When Armed
•
(02) Activated When Disarmed
•
(03) Activated on FTC
(Failure to Communicate)
•
(04) Activated on Siren Supervision
•
(05) Activated on Radio Fault
•
(06) Activated on Burglary Alarm
•
(07) Activated on Fire Alarm
•
(08) Activated on Any Alarm
•
(09) Activated on Any System Trouble
•
(10) Z-Wave Activation
(This option is not currently active)
•
(11) Follows Internal Sounder Alarm
•
(12) Follows Exit/Entry Beeps
GC2e:

Does not have this question, as there are no Open Collector outputs.
(11) Follows
Internal
Sounder
Alarm
‡

Q79

Select
Z‐Wave Feature
(0 to 3)
The Z‐Wave home services feature can be enabled or disabled with various remote
control access options:
•
(0) Disabled and Hidden
: hides the
Services
button.
•
(1) Disabled but Visible
: shows the
Services
button, but disables it from use.
•
(2) Enabled on Panel, Remote Access Disabled
: shows the
Services
button
and disables off‐site remote control.
•
(3) Enabled on Panel; Rules Disabled, Remote Access Enabled
:

displays

the
Services
button, but will show a message that the feature is currently disabled
and the user should call the installer.
(3) Enabled
with Local
Rules
Q80

Select
Z‐Wave Switches Feature
(0 to 1)
When enabled, the Home Service’s
Switches
button will display. To hide it, select (
0)
Disabled
. This question only functions if
Q79: Z-Wave Feature
is set to
(2)
or
(3)
.
(1) Enabled
Q81

Select
Z‐Wave Thermostats Feature
(0 to 1)
When enabled, the Home Service’s
Thermostats

button will display. To hide the
button, select
(0) Disabled
. This question only functions if
Q79: Z-Wave Feature
is set
to
(2)
or
(3)
.
(1) Enabled
Q82

Select
Z‐Wave Door Locks Feature
(0 to 1)
When enabled, the Home Service’s
Door Locks
button will display. To hide the
button, select
(0) Disabled
. This question only functions if the Z‐Wave feature enable
question
Q79: Z-Wave Feature
is set to
(2)
or
(3)
.
(1) Enabled
Q83

Select
Temperature Display Units
(0 to 1)
The panel can display temperature in Fahrenheit or Celsius. This question only
functions if
Q79: Z-Wave Feature
is set to
(2)
or
(3)
, and
Q81: Z‐Wave Thermostats
Feature
is set to
(1) Enabled
.
(0) Degrees
Fahrenheit
Select
Date and Time Format
(0 to 2)
(0) MM‐ DD‐YY
H:MM AM/PM
Select
Monetary Symbol
(0 to 8)
(0) $
Q84

Select
Services Require Master Code
When enabled, the master user code is required to access the Services and the
Z‐Wave device configurations. This keeps unauthorized users from being able to
change Z-Wave settings, such as temperature, lights, and locks.
(0) Disabled 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
21
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q85

Select
Master User Access to Z‐Wave Toolbox
(0 to 1)
When enabled, the Installer Code or Master Code is required to access the
Z-Wave
Toolbox

menu. When
disabled
, only the Installer Code will provide access to the

Z-Wave Toolbox
menu.
When enabled, the Installer code is still required to access the
Advanced Toolbox

menu. This prevents end users from adding or removing Z-Wave devices.
(0) Disabled
Q86

Select
Disable Siren After Two‐Way Audio
(0 to 1)
This setting enhances system operation in personal emergency applications and also
provides the dealer with the option of the siren sounding until the bell cut off or until
the end of a two‐way voice session.
•
(0) Disabled
:

Siren resumes after 2‐way audio (if bell cut off timer hasn’t expired).
•
(1) Enabled
:

Siren shuts off after a 2-way audio session.
(0) Disabled
Q87

Select
Keyfob/Remote Arming Mode on System Not Ready
(0 to 2)
This setting controls how the system will react when there are open sensors and the
system is armed remotely.
•
(0) Disabled
: automatically bypasses all sensors that are open when the system
is armed remotely. If a sensor restores while the system is armed, the sensor’s
bypass will be removed, and the sensor will be ready to trigger an alarm.
•
(1) Auto‐Bypass
: automatically bypasses all sensors that are open when the
system is armed remotely and keep all bypasses in place during the arming cycle,
even if a sensor restores.
•
(2) Arm Only When Ready
: prevents arming remotely when any sensor is open.
(0) Auto‐
Bypass
with Zone
Participation
on Restore
Q88

Select
Z‐Wave Siren Mode
(0 to 1)
This selects which alarm types will activate a Z‐Wave siren linked to the panel.
•
(0) Sound for Burglary and Fire/CO
: Z‐Wave siren sounds during both burglary
and Fire/CO alarms.
•
(1) Sound for Burglary Only
: Z‐Wave siren only sounds during burglary alarms.
(0) Sound for
Burglary and
Fire/CO
Q89

Select
Allow Backlight Always On
(Demo Mode)
When enabled, the end user can program the “
always on
” option for backlight
programming. Due to a small percentage of image “
ghosting
” on the panel (because
the backlight never goes off), this question was created but has been defaulted to
(0)
Disabled
.
(0) Disabled
Q90

Select
Energy Feature
(0 to 2)
Select
(1) Disabled but Visible
to show but not activate the energy features. You can
also select
(2) Enabled
to turn the energy feature ON.
(0) Disabled
and Hidden
Q91

Select
Radio Modem Supplier
For

UL 1610 compliance
: this question (
Q91: Select Radio Modem Supplier
) must
be set to
(1) Radio Modem Supplier 1
. Additionally, Central‐Station Burglar‐Alarm
Units (
Q96
&
Q97
) must also be set to (1)
Enabled
.
Option
Supplier
(0) No Radio Modem Supplier
This is the default setting
(1) Radio Modem Supplier 1
Alarm.com
(2) Radio Modem Supplier 2
Telguard
(3) Radio Modem Supplier 3
(4) Radio Modem Supplier 4
(5) Radio Modem Supplier 5
(6) Radio Modem Supplier 6
NOTE
:
If you enable
Q44: Select Lock Installer Programming
, you will not be able to
change this setting.
Varies by
Supplier 22

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q92

Select
Network Device
(0 to 1)
When enabled, the
(1) Go!Bridge
option provides the installer with the following
questions shown below to program the Go!Bridge IP Communicator settings.
(0) none
Network Device ID
(Read‐Only)
Only appears if
(1) Go!Bridge
is selected in
Q92 Select Network Device
(0 to 1)
Press
Learn
. Then go to the Go!Bridge device and press the
Learn
button. For
details, see the Go!Bridge IP Communicator
Installation Instructions
.
0
Select
Configuration Source
(0 to 1)
Select between
(1) Static
or
(2) DHCP (Dynamic Host Configuration Protocol).
The
default setting
(0) DHCP
is the most common selection. The other option is
(1) Static
and requires entry of a Device IP Address, Gateway IP Address, and Subnet Mask
.
(0) DHCP
If (0) DHCP is selected in Select Configuration Source (0 to 1), the following
sub‐questions appear:
Select
Port #
(1 to 8)
This option is automatically selected if you choose
(0) DHCP
in
Q: Select Configuration
Source.
Select the port number for the back end server.
(1) Port 1, (2) Port 2, (3) Port
3, (4) Port 4, (5) Port 5, (6) Port 6, (7) Port 7,
or
(8) Port 8
.
After configuring the required port, press
Next
on the panel.
Typically, you will skip this question unless additional programming is required.
(1) Port 1
Select
Used
(0 to 1)
It is recommended you always select the default setting
(0) Disabled
. If you choose
(1)
Enabled
, you will be prompted to enter the port value.
Typically, you will skip this question unless additional programming is required.
(0) Disabled
Enter
Port Value
(0‐65535)
Only appears if
(1) Enabled
is selected in
Select Used (0 to 1)
.
It is recommended that you always select the default setting
(0) Disabled
. If you select
(1) Enabled
in
Select

Used
(0 to 1), use the numeric keypad to enter the port value.
NOTE
:

The port value is the port number for Transmission Control Protocol (TCP)
communication. Port numbers can range from 0 to 65535.
Typically, you will skip this question unless additional programming is required.
(0) Disabled
Enter
Port Forward IP Address
Only appears if
(1) Enabled
is selected in
Select Used (0 to1).
Typically, you will simply accept the default IP Address value that appears.
000.000.000.000
If (1) Static is selected in Select Configuration Source (0 to 1), the following
sub‐questions appear
Enter
Device IP Address
Only requires an answer if you selected
(1) Static
in
Q: Select Configuration Source.

Use the numeric keypad to enter the IP Address for the Go!Bridge IP Communicator.
000.000.000.000
Enter
Gateway IP Address
Only requires an answer if you selected
(1) Static
in
Q: Select Configuration Source
.
Use the numeric keypad to enter the IP Address for the access point to the external
network. Typically, this is the IP Address of the local network router.
000.000.000.000
Enter
Subnet Mask
Only requires an answer if you selected
(1) Static
in
Q: Select Configuration Source
.
Use the numeric keypad to enter the IP Address for the subnet mask for the network.
000.000.000.000
Q93

Enter
Broadband Network Failure Time
(1‐255)
This sets the amount of time required for triggering a trouble condition if the system
detects that the broadband network has lost its connection. After the connection has
been restored, the trouble condition clears.
The Go!Bridge IP Communicator must be installed to use this function.
30 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
23
GC2 SYSTEM SETTINGS (Q5-Q97)
Q#
Question
Default
Q94

Select
Broadband Network Failure Causes Trouble
(0 to 1)
Specifies whether or not the panel will sound and display a trouble alert if the
Go!Bridge IP Communicator
loses its broadband connection. The trouble alert can
be silenced by the user at the panel (broadband trouble is logged regardless of
this setting). When the broadband connection is restored, the trouble indications
automatically clear.
•
(1) Enabled
: allows Go!Bridge network failure trouble indications.
•
(0) Disabled
: turns off Go!Bridge trouble indications.
The Go!Bridge IP Communicator must be installed to use this function.
(1) Enabled
Q95

Select
Broadband Network Failure Reports
(0 to 1)
When enabled, the panel will report broadband network failures when the IP
Communicator loses its broadband connection.
The Go!Bridge IP Communicator must be installed to use this function.
(1) Enabled
Q96

Select
Send Report 3 Times on Panel Tamper
(0 to 1)
This option configures the system to transmit three (3) reports to the Central Station
when the system detects that the panel’s back plate is in a tamper condition.
•
(1) Enabled
: the system transmits three (3) reports to the Central Station.
•
(0) Disabled
: the system only transmits a single report to the Central Station.
For

UL 1610 compliance
: Central‐Station Burglar‐Alarm Units (
Q96
&
Q97
) must be
set to (1)
Enabled
. Additionally,
Q91
must be set to
(1) Radio Modem Supplier 1
.
(1) Enabled
Q97

Select
Sound on Normal Closing Acknowledgment
(0 to 1)
Configures the system to emit a sound when the system acknowledges that an open
sensor has closed (i.e., returned to its normal state).
•
(1) Enabled
:

the system emits a sound on sensor closing.
•
(0) Disabled
:

no sound is emitted on sensor closing.
For

UL 1610 compliance
: Central‐Station Burglar‐Alarm Units (
Q96
&
Q97
) must be
set to (1)
Enabled
. Additionally,
Q91
must be set to
(1) Radio Modem Supplier 1
.
(1) Enabled
‡
Indicates the default setting for
ANSI/SIA CP‐01
compliance. 24

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3 Programming
GC3 Default Access Codes
Code
Default
Access
Installer Code *
1561
•
For the installer
•
Provides access to
Advanced Installer
Menus

(ex.
Smart Home Settings
)
•
Unable to disarm the device
Master Code *
1111
•
For the user
•
Allows the user to disarm the device
•
Some menu options may be disabled (unless enabled by
the installer)
*
GC3 panels with firmware 3.2.3 or later have the option to enable a 6 digit pin code. When switching from
a 4 to 6 digit pin code, all codes are appended with "11" (the default 6 digit Installer Code =
156111
, the
default 6 digit Master =
111111
). Refer to
Q71
in the
Panel Programming

section of this document for
more information.
GC3 Installer Toolbox
There are 2 ways to access the
Installer Toolbox.
Option A
1.
Press the
2GIG logo
on the GC3 home screen.
2.
Enter the
Installer Code
(default code =
1561
).
Option B
1.
Press
System Settings
on the GC3 home screen.
2.
Enter the
Installer Code
(default code =
1561
).
3.
Scroll, then press
Installer Toolbox.
4.
If prompted, enter the
Installer Code

(default code =
1561
).
Installer Toolbox Menu Options

Radio Status
The minimum signal strength is 2/6. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
25
GC3 System Configuration
To access
System Configuration
:
1.
Press the
2GIG logo
on the GC3 home
screen (
see image on previous page
).
2.
Enter the
Installer Code

(default code =
1561
).
3.
Press
System Configuration
and the
menu will display.
NOTE:
Refer to the
System Configuration
Programming Guide
in the
Field Guide
for details
on how to program each of the following, as well as a
detailed list of programming questions.
The following is based firmware version GC3 v3.2 or later (versions prior to 3.2 do not have Smart Areas). 26

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Programming a Wireless Zone
The GC3 Panel lets you program a maximum of 100 wireless zones. To begin, navigate to the
Installer Toolbox
, then tap
System Configuration
>
Wireless Zones
.
GC3 WIRELESS ZONES
Step
Default
1
Wireless Zone #
Select the Wireless Zone number for the peripheral being programmed, then press
Edit Zone
. Available zones appear in gray text. Zones already programmed appear
in black text.
2
Sensor Type
Choose the sensor type* for the peripheral being programmed.
3
Sensor Equipment Type
This only appears if certain sensor types (
04, 06, 07, 10,
or
23
) are selected. The
options for this choice will vary depending on the selected sensor type.
Varies by RF
sensor type
4
Equipment Code
Enter or select the equipment code
*
for the sensor/peripheral.
(0000) Other
5
Serial Number (7-digit TXID)
•
Keypad Entry
:

Use the touchscreen keypad to type in the TXID –
OR
–
•
Learning Mode Entry
: Press
Learn
on the GC3, then trigger the peripheral.
Once the panel shows the serial number has been received, press
Accept
.
0000000
6
Smart Areas Assignment
Select a Smart Area (Partition) to assign the sensor (
S1, S2, S3
or
S4
).
NOTE
:
Although you can assign sensors to any Smart Area, you must

enable

Q69
(under
Panel Programming
) before they will function as intended.
S1
7
Equipment Age
Specify whether the sensor is
New
or
Existing.
New
8
Sensor Loop Number
Specify the appropriate loop number,* which is a communication channel that
informs the system how to respond when events are triggered.
Varies with
sensor model
selected
9
Transmission Delay
When
enabled

(ON), the panel will use the transmission delay, which specifies the
amount of time the system waits to initiate the digital transmission when an alarm is
triggered. This setting
does not
apply to CO or smoke alarms.
Enabled
Disabled (for Fire
and CO only)
10
Voice Descriptor
Create a voice descriptor* for the sensor using the system’s built-in vocabulary.
1.
Press
Edit Voice Descriptor
to reveal the touchscreen keypad.
2.
Enter the first few letters of the desired word, then tap the word to select it.
3.
Repeat step 2 to add another word (enter up to six words).
4.
Tap
Done
.

11
Sensor Reports
When enabled (ON), the panel sends a report to Central Station when a sensor
triggers an alarm. If
disabled
, the sensor can still be used to trigger an alarm.
Enabled
12
Sensor Supervision
When enabled (ON)
,
the panel will check for regular, wireless transmissions from the
sensor or peripheral. If the panel does not receive a transmission after a set amount
of time, the system issues a loss of supervision trouble report. When
disabled
,
sensors sill report to the Central Station.
NOTE
:
Disable the
Sensor Supervised
for panic buttons as they are frequently
moved out of the system’s range when users leave the premises.
Enabled
13
Sensor Chime
Choose the desired chime for the sensor or peripheral from the list.
Disabled
*
Refer to the
Programming Tables
section of this document for a detailed list of equipment codes, loop
numbers, voice descriptors, and more. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
27
Programming a Wired Zone
The GC3 can be programmed with up to 2 wired sensors. To begin, navigate to the
Installer
Toolbox
, then tap
System Configuration
>
Wired Zones
.
GC3 WIRED ZONES
Step
Default
1
Wired Zone #
Select the Wired Zone number for the peripheral being programmed, then press
Edit
Zone
. Available zones appear in gray text. Zones already programmed appear in
black text.
2
Sensor Type
Choose the sensor type* for the peripheral being programmed.
3
Smart Areas Assignment
Select a Smart Area (Partition) to assign the sensor (
S1, S2, S3
or
S4
).
NOTE
:

Although you can assign sensors to any Smart Area, you must enable

Q69

(under
Panel Programming
) before they will function as intended.
S1
4
Sensor Equipment Type
This only appears if certain sensor types (
04, 06, 07, 10,
or
23
) are selected. The
options for this choice will vary depending on the selected sensor type.
Varies by RF
sensor type
5
Equipment Age
Specify whether the sensor is
New
or
Existing.
New
6
Normal State
Choose the normal state* for the circuit for the switching component for the wired
sensor or peripheral. The options are:
•
Not Used
:

Turns the switching component OFF and disables the use of the
sensor or peripheral for the zone.
•
Normally Closed (NC)
:

Sends an alert signal to the security system when the
sensor’s circuit is no longer in the NC state. E.g., if the security system was armed
and a wired door/window contact programmed as NC goes into the NO state, the
change from NC to NO would trigger an alarm.
•
Normally Open (NO)
: Sends an alert signal to the security system when the
sensor’s circuit is no longer in the NO state. E.g., if the security system was armed
and a wired door/window contact programmed as NO goes into the NC state, the
change from NO to NC would trigger an alarm.
•
End-of-Line Resistor (EOL)
:

Use when an end-of-line (EOL) resistor is present.
NOTE
:

An EOL resistor must be installed at the sensor, not at the panel.
Not Used
7
Transmission Delay
When enabled (ON), the panel will use the transmission delay, which specifies the
amount of time the system waits to initiate the digital transmission when an alarm is
triggered. This setting
does not
apply to CO or smoke alarms.
Enabled
Disabled (for Fire
and CO only)
8
Voice Descriptor
Create a voice descriptor* for the sensor using the system’s built-in vocabulary.
1.
Press
Edit Voice Descriptor
to reveal the touchscreen keypad.
2.
Enter the first few letters of the desired word, then tap the word to select it.
3.
Repeat step 2 to add another word (enter up to six words).
4.
Tap
Done
.

9
Sensor Reports
Select whether or not the system sends a report to Central Station when a sensor
triggers an alarm (
Enabled
turns feature ON,
Disabled
turns feature OFF).
If report feature is turned OFF, the sensor can still be used to trigger an alarm.
Enabled
10
Sensor Chime
Choose the desired chime for the sensor or peripheral from the list.
Disabled
*
Refer to the
Programming Tables
section of this document for a detailed list of sensor types, equipment
codes, normal states, and more. 28

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Programming a Keyfob
The GC3 lets you program up to 32 portable keyfobs.
To begin, navigate to the
Installer Toolbox
, then tap
System Configuration
>
Kefobs.
Keyfobs will only arm/disarm Smart Area 1.
GC3 KEYFOBS
Step
Default
1
Fob #
Select the Keyfob # for the keyfob being programmed, then press
Edit Keyfob.
2
Fob Used
Select to enable or disable the keyfob.
When
disabled
, the keyfob cannot be used
with the system.
Unused
4
Equipment Code
Enter or select the equipment code* for the keyfob.
(0000) Other
5
Serial Number
(7-digit TXID)
•
Keypad Entry
: Use the touchscreen keypad to type in the TXID –
OR
–
•
Learning Mode Entry
: Press
Learn
on the GC3, then press any button on
the keyfob for three (3) to five (5) seconds. Once the panel shows that the serial
number has been received, press
Accept
.
0000000
6
Smart Areas Assignment
It is recommended you leave the Smart Assignment as S1 since keyfobs will only
arm/disarm Smart Area 1.
S1
7
Equipment Age
Specify whether the keyfob is
New
or
Existing.
New
8
Emergency Key
This function lets you choose whether simultaneously pressing the
Arm Away
and
Disarm
buttons on the keyfob triggers an emergency alarm. 24-hour auxiliary alarm
options include
:

Disabled, Auxiliary, Audible, Silent Panic,
and
Fire.
Disabled
9
Fob Can Disarm
Select to enable or disable whether the keyfob is allowed to disarm the system.
Enabled
10
Voice Descriptor
Create a voice descriptor* for the keyfob using the system’s built-in vocabulary.
1.
Press
Edit Voice Descriptor
to reveal the touchscreen keypad.
2.
Enter the first few letters of the desired word, then tap the word to select it.
3.
Repeat step 2 to add another word (enter up to six words).
4.
Tap
Done
.

11
Arm with No Entry Delay
Select to enable or disable whether the keyfob will arm the system instantly without
an
exit delay
(
Enabled
turns feature ON,
Disabled
turns feature OFF).
Disabled
12
Fob Output
Select whether the auxiliary (*) button on the keyfob can be used to trigger the
panel’s Open Collector #1 output.
•
Disabled
: This deactivates the option.
•
Toggle Output
: Lets users press the
Auxiliary
(*) button on the fob to control the
device is connected to the system’s Open Collector Output #1. E.g., to use the
keyfob to open/close a garage door.
•
Momentary Output
: Lets users press the
Auxiliary
(*) button on the fob to
control the device that is connected to the system’s Open Collector Output #1.
E.g., to use the keyfob to turn system-controlled lights ON/OFF.
Disabled
*
Refer to the
Programming Tables
section for a list of equipment codes, voice descriptors, and more. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
29
Programming a Keypad
The GC3 lets you program a maximum of 8 keypads.*
The steps to add/program will vary based on the keypad:
•
For a PAD1:
Use the
Steps to Program a Keypad
on the next page.
•
For a SP1 or SP2:
Begin with the
Steps to Prepare the GC3 and
SP1/SP2 for Programming
below.
*
Applies to GC3 Firmware Version 3.2 or later. Previous versions allow a maximum of 4 keypads.
Steps to Prepare the GC3 and SP1/SP2 for Programming
Prior to programming an SP1 or SP2, you must do
one
of the
following:
A) Connect to Wi-Fi
, or
B) Create an Access Point.
A.
Connect to Wi-Fi using a Wireless Network
1.
On the GC3,
press
System Settings
.
2.
Enter the
Installer Code
(default =
1561
).
3.
Scroll, then press
Network Settings.
4.
Press
Wireless
.
5.
Select the correct wireless network
SSID
(ensure Wi-Fi is 2.4 GHz).
6.
Enter the
Wireless Password
, then press
Next
.
7.
Notate the
IP Address
(ex. 192.168.X.X).
8.
Press the
t

button until you return to the home screen.

9.
Follow the specific steps below for the type of keypad being programmed:
a.
For an SP1
:
i.
On the SP1,
perform step 4 through 8 above, then move to the
Steps to
Program a Keypad
on the next page.
b.
For an SP2
:
i.
On the SP2,
perform step 5 and 6 above.
ii.
Enter the IP address of the GC3 panel (from step 7 above), then press the
4
.
iii.
When the panel says '
Enter the Pairing Key from the Master Panel
', move to
the
Steps to Program a Keypad
on the next page.
B.
Create an Access Point
1.
On the GC3
, navigate to the
Installer Toolbox
.
2.
Press
Network Settings.
3.
Press
Access Point.
4.
Select
Enable
.
5.
Click
OK
.
6.
Notate the
IP address
and
password
listed under the SSID for the 2GIG GC3.
7.
Follow the specific steps below for the type of keypad being programmed:
a.
For an SP1
:
i.
On the SP1
, press
Wireless.
ii.
Select the correct network.
iii.
Enter the
Password
(from step 5 above), then press
Next.
iv.
Wait for the SP1 to connect to the network.
v.
Press the
t
arrow on
both the GC3 and SP1
.
vi.
Press the
t
arrow
on the GC3
.
b.
For an SP2
:
i.
On the SP2,
select the wireless network that matches the
SSID
on the GC3.
ii.
Enter the
Password
(from step 5 above).
iii.
Enter the
IP address
(from step 5 above), then press the
4
.
iv.
Wait for the SP2 to connect to the network.
8.
Move to the
Steps to Program a Keypad
on the next page. 30

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Steps to Program a Keypad
To begin, navigate to the
Installer Toolbox
, then tap
System
Configuration
>
Keypads.
*
NOTE:
When paring an SP1 or SP2, you must start by completing
the
Steps to Prepare the GC3 and SP1/SP2 for Programming
on
the previous page.
GC3 KEYPADS
Step
Default
1
Keypad #
Select the Keypad # for the keypad being programmed. For example, Keypad 1.
Once a selection is made, press
Edit Keypad.
NOTE
:
A keypad is available for programming when it appears in gray text. A keypad
that has already been programmed appears in black text.
2
Keypad Used
Select to enable or disable the keypad. When disabled, the keypad cannot be used
with the system.
Unused
3
Equipment Code
Enter or select the equipment code* for the keypad:

PAD1 = 0867, SP1 = 1060, SP2 = 1074.
(0000) Other
4
Device ID
(Serial Number – 7-digit TXID)
If connecting a
PAD1
use one of the following two options:
•
Keypad Entry
: Use the keypad to type the TXID into the system –
OR
–
•
Learning Mode
: Press
Learn
on the GC3, then press any button
on the PAD1. Once the panel shows the serial number transmitted,
press
Accept
.
If connecting an
SP1
or
SP2
, use the following steps:
1.
Press
Pair
on the GC3.
2.
When the GC3 says ‘
Listening
’....
•
For an SP1
: press
Pair
on the SP1 keypad.
•
For an SP2
: press the
4
button on the SP2 screen that says,
‘
Enter the Pairing Key from the master panel
.’
3.
Wait for the keypad to pair with the GC3. When it is connected,
the GC3 will say ‘
SP1 Connected
’ or ‘
SP2 Connected.
’
•
For an SP1
: the SP1 screen will say ‘
Pairing Complete
’,
‘
Synchronizing
...’ and then stop on a screen that says ‘
System
Inactive
.’ It will remain on that screen until GC3 programming is completed and
saved.
•
For an SP2
: the screen will say ‘
Keypad Successfully Paired
.’

Press
OK
on the SP2. The screen SP2 will then display a ‘
System Unavailable
’
message until GC3.
4.
Press the
q
arrow on the GC3.
0000000
5
Smart Areas Assignment
Select a Smart Area (Partition) to assign the keypad (
S1, S2, S3
or
S4
).
Although you can assign keypads to any Smart Area, you must enable
Q69
(under
Panel Programming
) before they will function as intended.
S1
6
Equipment Age
Specify whether the keypad is
New
or
Existing.
New
7
Emergency Key
Select to enable or disable the emergency keys for the keypad.
Disabled 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
31
GC3 KEYPADS
Step
Default
8
Voice Descriptor
Create a voice descriptor* for the keypad using system’s built-in vocabulary.
1.
Press
Edit Voice Descriptor
to reveal the touchscreen keypad.
2.
Enter the first few letters of the desired word, then tap the word to select it.
3.
Repeat step 2 to add another word (enter up to six words).
4.
Tap
Done
.

9
Save Changes
1.
Press
Return to System Configuration
on the GC3.
2.
Press the
t
arrow on the GC3.
3.
Press
Save
on the GC3.
4.
Wait for both devices to reboot. When they are ready, both devices will display the
home screen.
Remember, yellow text in the
panel indicates changes have not
been saved. To save changes,
press
t
, then
Save
.
*
Refer to the
Programming Tables
section for a list of equipment codes, voice descriptors, and more. 32

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Panel Programming (Q1-Q71)
‡
In the table below, a double dagger (‡) indicates that this is the required setting for compliance with ANSI/SIA
CP-01-2010: Control Panel Standard - Features for False Alarm Reduction.
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q1

Enter Installer Code

A code installation technicians use to access the
Installer Toolbox
on the panel. It
must be unique from the master user code and all other user codes.
IMPORTANT!
If you change the Installer Code, always write it down for reference.
1561 *
* If
Q71
is set to
a 6 digit pin, the
default is
156111
Q2

Lock Installer Programming
This feature is provided to prevent takeovers. The panel can be set to limit an
installer’s access to programming after 48 hours (starting when the installer exits
System Configuration mode). When enabled, the following programming questions
are locked out for 48 hours:
Q1, Q1, Q3
, and
Q7
. To restore access during the 48-
hour period, installers must reset the lockout timer using the Cell Radio Module.
•
Disabled
(OFF): provides full access to programming (no lockout)
•
No access to programming
(ON:) denies access to programming after 48 hrs
•
Limited access
(ON): partially restricts programming after 48 hrs
If
(2) Limited Access to Programming
is selected, the installer will be able to view,
but not change the following attributes after the system has run for 48 hrs: the
Central Station phone number, Central Station account number, lock installer
programming, download ID, and default lockout fields.
Disabled
Q3

Lock Default Programming
The panel may be able to be hard reset (or soft reset from the
Installer Toolbox
)
to its factory default values depending on the value entered for this question. The
default feature is provided to prevent takeovers.
•
Allow Reset of All Defaults
: allows resetting the panel to factory defaults
•
Allow Limited Reset of Defaults
: allows default of some factory defaults, with
the exception of
Q1, Q2, Q3,
and
Q7
(takes 48 hours to take affect after changing)
•
Do Not Allow Reset of Defaults
:

does not allow restore to factory defaults
If one of the “
allow
” options is selected, the option takes effect 48 hours after the
setting is changed. This allows installers to go back and make changes if required.
Allow Reset of
All Defaults
Q4

Exit Delay, in Seconds
(45 to 120)
The Exit Delay countdown is the amount of time occupants have to exit the building
through a door after arming the system. Doors programmed as Exit/Entry 1 and
Exit/Entry 2 use this timer. When the user arms the system, the countdown starts.
The panel beeps once every two (2) seconds during the countdown. For the last
10 seconds, the beeps speed up to warn occupants that they have less than 10
seconds to exit the premises. For compliance with ANSI/SIA CP-01-2010, must be
set to a 60 second minimum.
NOTE
:

Arming the system from a remote location with a web-enabled device, such
as a computer or smart phone, does NOT initiate the
exit delay
.
60 seconds
‡
Q5

Entry Delay 1, in Seconds
(30 to 240)
The Entry Delay 1 timer specifies the amount of time occupants have to disarm the
system after entering the premises through a door. Typically, the primary entrance
programmed as an Exit/Entry 1 door uses this time. When the user enters the
premises, the countdown timer starts. The panel beeps once every two (2) seconds
during the countdown. For compliance with ANSI/SIA CP-01-2010, must be set to a
30 second minimum.
30 seconds
‡
Q6

Entry Delay 2, in Seconds
(30 to 240)
The Entry Delay 2 timer specifies the amount of time occupants have to disarm the
system after entering the premises through a door. Typically, secondary entrances
that require a slightly longer entry time are programmed as an Exit/Entry 2 door. For
example, a back, side, or garage entry door. When a user enters the premises while
the system is armed, the Entry Delay 2 countdown starts. The GC3 Panel beeps
once every two (2) seconds during the countdown. For compliance with ANSI/SIA
CP-01-2010, must be set to a 45 second minimum.
45 seconds
‡ 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
33
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q7

Remote Services Provider
Configures the appropriate Remote Services Provider (RSP) for the system. A RSP is
the third-party security provider that powers the system’s interactive services. If the
RSP is not Alarm.com, select
None
.
Alarm.com
Q8

2-way Voice
The panel supports two (2)‐way voice communications between the subscriber and
the Central Station (CS) operator over the telephone line or the GSM (Cellular) Radio
Module (if installed) after an alarm has been reported.
•
(1) Stay On Line
: allows two (2)‐way audio over the telephone line or cell radio.
•
(2) Stay On Line, Including Fire and CO Alarms
: allows 2‐way audio over the
telephone line or cell radio during fire and CO alarms.
•
(0) Disabled
: turns the 2‐way audio feature OFF.
When the panel connects with the operator, it will beep once per second (every 6
seconds with a cell radio connection). The beep alternates between 2 tones and
indicates the panel is waiting for a session command.
•
If the operator fails to issue a command within 1 min (or 3 min if using the cell
radio connection), the call is terminated.
•
Once the operator presses a command option, the beeps will stop and a 5 min
audio session will start (or 3 min audio session if using cell radio connection).
When two‐way voice communications have been established, the CS operator can
use the following telephone keys to control the communications.
•
Tap 1
: Talk mode 1-way communication (allows CS operator to talk to premises).
•
Tap 2
: VOX mode 2-way communications (between CS and the premises)
•
Tap 3
: Listen mode 1‐way communication (allows premises to talk to CS operator)
•
Tap 7
: Extends the session 5 minutes without changing mode of operation
•
Tap 9
: Ends the audio session and terminates the call
Each time the operator uses a command key, the session is extended for 5 min (or
3 min with a cell radio connection). During the last minute of communications, the
system beeps 2 times every 15 seconds to indicate that time is running out.
Stay on line
Q9

Disable Siren after two-way
When enabled, the system automatically turns the alarm siren ON/OFF after the end
of a 2-Way Voice session. To use this setting,
Q8: 2-way voice
must be enabled.
NOTE
:

When disabled, the alarm siren will only resume after a 2-way voice session
when the corresponding alarm bell cutoff time has not expired. See
Q40: Burglary
bell cut off time
and
Q41: Fire bell cutoff time.
Disabled
Q10

Police Emergency Key
Configures the system to respond in two ways when a user manually activates a
panic alarm on the panel: emit a loud, patterned warning siren, or set off a silent
panic alarm with no siren. You can also disable the
Panic
button so it is not visible.
•
Disabled
(OFF): hides
Panic
button from Alarm screen.
•
Audible
(ON): makes
Panic
button visible on Alarm screen; the system sounds a
loud, patterned warning siren after user activates a panic alarm.
•
Silent Panic
(ON): makes
Panic
button visible on Alarm screen; the system
sounds a silent alarm with no siren after user activates a panic alarm.
Audible
Q11

Fire Emergency Key
Configures the panel to show/hide the
Fire
button on the Alarm screen of the panel.
•
Disabled
(OFF): hides
Fire
button from Alarm screen.
•
Audible
(ON): makes
Fire
button visible on Alarm screen; the system sounds a
loud, patterned warning siren if user manually activates a fire alarm on the panel.
Audible
Q12

Emergency Key
Configures the panel to show/hide the
Emergency
button on the Alarm screen.
•
Disabled
(OFF): hides
Emergency
button from Alarm screen.
•
Audible
(ON): makes
Emergency
button visible on Alarm screen; the system
sounds a loud, patterned warning siren after user manually activates emergency
alarm on the panel.
Audible 34

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q13

Quick Arming
Quick arming allows users to arm the system without having to enter a user code.
When enabled (ON), any occupant can arm the system. When disabled (OFF), only
persons who know an active, four-digit user code can arm the system.
Enabled
Q14

Auto Stay
This feature must be enabled for ANSI/SIA CP‐01 compliance.
•
Enabled
(ON): the system monitors the Exit Delay doors after the user arms
the system in
Away
mode at the panel. If no one exits that door before the
countdown expires, the system automatically arms itself in
Stay
mode.
•
Disabled
(OFF): the system arms itself in
Away
mode at the end of the Exit Delay
countdown. This setting does not go into effect when arming the system in
Away

mode with a keyfob.
Enabled
‡
Q15

Exit Delay Restart
This must be enabled for ANSI/SIA CP‐01 compliance. When enabled (ON), re‐
entering the premises through an exit/entry door during the Exit Delay will restart
the Exit Delay time one time. This is useful when a user arms the system, exits the
premises, and then needs to quickly enter/exit the premises before the countdown
expires. As long as the user exits the premises during the Exit Delay Restart
countdown, there is no need to disarm and re-arm the system.
Enabled
‡
Q16

Allow Quick Exit
Allows users to start the
exit delay
while the system is armed in
Stay
mode. When
enabled (ON) and a user taps
Arm Stay
, a
Quick Exit
button appears on the
System Armed screen. When a user taps
Quick Exit
, the system starts the
exit delay

countdown; the user must exit the premises before the countdown expires. After it
expires, the system automatically re-arms itself in the specified arming mode.
NOTE
:

The
Quick Exit
button is not available on the System Armed screen when
the user invokes the Exit Delay Restart feature.
Enabled
Q17

Quick Bypass
When enabled (ON), the system allows users to bypass a sensor without prompting
the user to enter a user code. Typically, this feature is disabled, so a user must enter
a valid user code before bypassing a sensor.
Disabled
Q18

Alert on Disarm by Keyfob after Alarm
When enabled (ON), the panel will produce a unique sound when it’s disarmed
with a keyfob after an alarm has occurred. Four beeps will sound from the panel’s
speaker, four chirps will sound from the external sounder (if installed). This feature
serves as a safety alert so users can enter the premises with caution.
Disabled
Q19

Keyfob Arm/Disarm Confirmation
When enabled (ON), the panel will produce a unique sound when it’s armed or
disarmed with a keyfob. The panel’s speaker will sound one beep when arming and
two beeps when disarming. The external sounder (if installed) will sound one chirp
when arming and two chirps when disarming. This feature indicates the keyfob
signal was received by the panel in case other indications are not available or visible.
Disabled
Q20

Keyfob/Remote Arming Mode on System Not Ready
Controls how the system reacts when there are open sensors and the panel is
armed remotely.
•
Auto-Bypass with Zone Participation on Restore
: automatically bypasses all
open sensors when the system is remotely armed and, while armed, automatically
removes the bypass if the sensor is restored to its normal state.
•
Auto-Bypass
:

automatically bypasses all open sensors when the system is
remotely armed.
•
Arm Only When System Ready
:

does not allow the system to arm remotely
when sensors are open.
Auto‐Bypass
with Zone
Participation
on Restore 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
35
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q21

Z‐Wave Feature
Configures the system to show or hide the
Smart Home Controls
button on the
home screen. When enabled, it provides users with access to the smart devices on
the network, as well as with the ability to edit scenes and rooms.
•
Disabled and Hidden
:

hides
Smart Home Controls
on the home screen.
•
Disabled but Visible
:

shows
Smart Home Controls
on the home screen. When
the button is tapped, ‘
This feature is not currently activated message
’ displays.
•
Enabled
: shows
Smart Home Controls
on the home screen. Users can operate
smart devices from the touchscreen or remotely.
•
Enabled with Local Scenes Hidden
: shows
Smart Home Controls
on the
home screen but hides local scenes.
Enabled
Q22

Smart Home Controls Require Master Code
When enabled, the system will prompt the user for an active, four-digit user code
when attempting to access the
Smart Home Controls
menu.
Disabled
Q23

Master User Can Access Z-Wave Setup
Configures the system to allow persons who know the system’s Master User Code
to gain access to the
System Settings
>
Smart Home Settings

menu.
•
Enabled
makes the
Smart Home Settings
button available in the System
Settings menu after entering the Master User Code.
•
Disabled
grays out the
Smart Home Settings
button and makes it unavailable in
the System Settings menu.
Disabled
Q24

Temperature Display Units
Specifies the temperature scale (Fahrenheit or Celsius) used by the system to display
weather forecasts on the touchscreen.
NOTE
:

Weather forecasts are only available
on the panel when enabled by the service provider.
Fahrenheit
Q25

Swinger Shutdown Count
(1 to 6)
An unwanted series of multiple faults (usually caused by a bad contact or sensor)
is called a “swinger.” Swinger shutdown defines the maximum number of times
a zone’s sensor can activate (i.e., “trip”) an alarm during a single arming session.
For example, if the count is set to two (2) trips, a window contact sensor would
be permitted to trip the alarm a maximum of two (2) times during a single arming
session. For compliance with ANSI/SIA CP-01-2010, the default setting is 2 Trips.
2 Trips
‡
Q26

Cross Sensor Zones 99-100
Defines the alarm verification requirement for a cross sensor* zone. A cross sensor
zone is comprised of two wireless sensors and both sensors must be violated before
the system activates the alarm. This means before a cross sensor zone can activate
an alarm, the sensors for both Wireless Zones 99 and 100 must be violated.
When this feature is enabled (ON)
:
•
If only one of the two sensors
in the cross zones is violated, the system will
transmit a trouble report about the violated sensor to the Central Station.
•
If both sensors
in the cross zones are violated within the amount of time
specified in
Q27: Cross sensor Timeout
, in seconds, the system activates an
alarm and also transmits an alarm report to the Central Station.
*
CO Detectors and Smoke/Heat Alarms cannot be used in cross sensor zones.
Disabled
Q27

Cross Sensor Timeout, in Seconds
(10‐120)
Defines the maximum number of seconds (between 10-120 seconds) it takes the
system to activate an alarm when both sensors in a cross sensor zone are violated.
The value defined here specifies the maximum amount of time that can pass
between the violation of sensors programmed for Wireless Zones 99 and 100.
•
If both sensors are violated
within the amount of time specified here, the
system activates an alarm.
•
If only one of the sensors
is violated during the timeout interval, the system
transmits a trouble report to the Central Station and does not activate alarm.
For the timeout to affect the system, the Cross Sensor Zones feature must also be
enabled on the system. See
Q26 Cross Sensor Zones.
10 Seconds 36

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q28

Siren Supervision Time
Configures the system to supervise the wire between an external alarm sounder (if
installed) and the panel. In the event a supervised wire cut is detected, the system waits
the number of seconds specified (
15, 30,
or
45 seconds
), then displays a trouble alert
on the panel’s touchscreen and transmits a trouble report to the Central Station (CS).
Disabled turns this feature OFF.
Disabled
Q29

CS Lack of Usage Notification Time, in Days
(0‐255)
Monitors the system for lack of usage. If the system is not armed for the number of days
specified, an inactivity report is sent to the Central Station (CS).
•
0 Days
: turns feature OFF.
•
1-255 Days
(ON): transmits inactivity report to CS after the specified # of days.
•
7 Days
(ON): transmits an inactivity report to CS after 7 days of inactivity.
7 Days
Q30

Radio Modem Network Failure Time, in Minutes
(0‐255)
Configures the system to display a trouble alert when the panel loses its cell radio
network connection. The number of minutes specified here defines the amount of down
time that must pass before a trouble alert report is issued.
•
0 Minutes
(OFF): the system will not issue a trouble alert.
•
1-255 Minutes
(ON): use the touchscreen’s numeric keypad to enter the number
of minutes between 1 and 255.
•
30 Minutes
(ON): issues a trouble alert on the panel after 30 min. of down time.
NOTE
:

Once network service is restored for five (5) minutes, the trouble alert condition
automatically clears itself.
30 Minutes
Q31

Radio Network Failure Causes Trouble
When enabled, the system will display a visual trouble alert on the touchscreen when it
logs a trouble alert condition with the cellular network connection. The panel will display
the alert message after the number of minutes specified in
Q30: Radio Modem Network
Failure Time, in minutes
expires.
NOTE
:

Regardless of the setting selected here, a radio network failure will always be
logged in the
System History
. Once the network connection is restored, the system
automatically clears the visual indicator. A record of the trouble alert condition is stored in
the
System History
.
Enabled
Q32

Radio Network Failure Reports
When enabled, the panel transmits a trouble report to the Central Station when the
system detects a cellular radio network failure.
Enabled
Q33

Broadband Network Failure Time, in Minutes (0‐255)
Configures the system to display a trouble alert and emit an audible sound when the
panel loses its broadband network (Wi-Fi) connection. The number specified defines the
amount of down time that must pass before a trouble alert or report is issued.
•
0 Minutes
(OFF): the system will not issue a trouble alert.
•
1-255 Minutes
(ON): use the touchscreen’s numeric keypad to enter the number
of minutes between 1 and 255.
•
30 Minutes
(ON): issues a trouble alert on the panel after 30 min. of downtime.
NOTE
: Once broadband network (Wi-Fi) service is restored for five (5) minutes, the
trouble alert condition automatically clears itself.
The release of GC3 firmware v3.2 adds support for Alarm.com (including AirFx).
30 Minutes
Q34

Broadband Network Failure Causes Trouble
Determines whether the panel causes a local alert (beeping) at the panel.
•
Enabled
(ON): the system will display a visual trouble alert will display on the
screen and emit an audible trouble alert when it logs a trouble alert condition with
the broadband network (Wi-Fi) connection.
•
Disabled
(OFF): the panel does not create a local trouble and does not beep. The
dealer site will show a broadband failure. The end customer (client’s) web portal
site does not show this as an alert or even in the event history. If
Q35
is enabled, it
will send a trouble to the Central Station.
NOTE
: When updating a panel to Firmware version 3.0.2 (or higher) and the panel will
not be connected to a Wi-Fi network, this feature must be disabled.
The release of GC3 firmware v3.2 adds support for Alarm.com (including AirFx).
Enabled 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
37
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q35

Broadband Network Failure Reports
Determines whether the panel will transmit a report to Central Station.
•
Enabled
(ON): the panel transmit a trouble report to the Central Station when the
system detects a broadband network (Wi-Fi) failure.
•
Disabled
(OFF): the panel will not transmit a trouble report to the Central Station.
The release of GC3 firmware v3.2 adds support for Alarm.com (including AirFx).
Enabled
Q36

Periodic Test, in Days
(0‐255)
Recurring test reports can be automatically sent to the Central Station at a specified
number of days. To disable this feature, select
0 Days.
30 Days
Q37

Alarm Cancel Time, in Minutes
(5‐255)
Configures the system to transmit a cancellation report to the Central Station when
an alarm is canceled by a user within the amount of time specified. To change the
setting for alarm info that displays on the screen, see
Q38: Alarm Cancel Display
.
The minimum setting for ANSI/SIA CP‐01-2010 compliance is 5 minutes. It can be
increased (up to 254 minutes) without affecting compliance. To always send a cancel
report when the system is disarmed after an alarm, enter "
255"
.
5 Minutes
‡
Q38

Alarm Cancel Display
This must be enabled for ANSI/SIA CP‐01-2010 compliance. When enabled (ON), a
cancel report will be sent to the Central Station after an alarm, if system is disarmed
within programmed time. The panel can also display that a cancel report was sent.
See
Q37: Alarm Cancel Time, in Minutes
to set the cancel report trigger time.
Enabled
‡
Q39

Alarm Abort Window Transmission Delay
Configures the amount of time the system will wait to initiate the digital transmission
when an alarm condition is triggered (
15, 30,
or
45 seconds
). Specifies the number
of seconds the user has to manually abort the alarm, in the event of a false alarm.
For ANSI/SIA CP-01-2010 compliance:
the default minimum setting is 30
seconds. The transmission delay can be increased to 45 seconds without affecting
compliance only if the combination of
Q39
and
Q5: Entry Delay 1, in seconds
or
Q6:
Entry Delay 2, in seconds
does not exceed one (1) minute.
30 Seconds
‡
Q40

Burglary Bell Cutoff Time
When a burglary alarm is triggered, the bell will sound until the burglary bell cutoff
time expires. To change the Burglary Bell cutoff time, select one of the following:
4
Minutes, 8 Minutes, 12 Minutes, 16 Minutes,
or
Unlimited
(to require manual shutoff
of alarm siren).
This setting only affects the GC3 Panel alarm. It does not affect any auxiliary alarms
installed (which are typically set to sound for an unlimited amount of time).
4 Minutes
‡
Q41

Fire Bell Cutoff Time
Specifies the amount of time a Carbon Monoxide Detector or Smoke/Heat/Freeze
Alarm should sound after the alarm is activated. After the time set here expires, the
alarm siren shuts OFF. Select one of the following: 4
Minutes, 8 Minutes, 12 Minutes,
16 Minutes,
or
Unlimited
(to require manual shutoff of the alarm siren).
This setting only affects the GC3 Panel alarm. It does not affect any auxiliary alarms
installed (which are typically set to sound for an unlimited amount of time).
4 Minutes
‡
Q42

Trouble Doesn’t Sound at Night
When enabled, the panel will suppress panel trouble beeps (such as AC loss, system
low battery, sensor low battery or RF supervision, panel tamper while disarmed, etc.)
from sounding from 10 PM to 9 AM. The trouble alerts are still displayed and immediately
reported to the Central Station, and can be acknowledged, but they won’t sound beeps
until after 9 AM.
If the trouble condition(s) self‐clear or are acknowledged before 9 AM, no trouble beeps
sound after 9 AM (the conditions are still recorded in the event log).
•
Enabled
: suppresses trouble beeps from 10 PM to 9 AM.
•
Disabled
: allows trouble beeps at any time.
For UL 985 Household Fire Warning System Units installations:
this setting must
be set to disabled.
Enabled 38

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q43

Z‐Wave Siren Mode
This selects which alarm types will activate a Z‐Wave siren linked to the panel.
•
Sound for Burglary and Fire/CO
: causes a Z‐Wave siren to sound during
burglary and Fire/CO alarms.
•
Sound for Burglary Only
: causes a Z‐Wave siren only during burglary alarms.
Sound for
Burglary and
Fire/CO
Q44

Open Collector #1 Output
Defines output mode for the external device connected to the OCL1 position of the
panel’s terminal block. Refer to the GC3
Wiring Diagram
earlier in this document.
11-Follows
Internal
Sounder Alarm
Q45

Open Collector #2 Output
Defines output mode for the external device connected to the OCL2 position of the
panel’s terminal block. Refer to the GC3
Wiring Diagram
earlier in this document.
11-Follows
Internal
Sounder Alarm
Q46

Time to Detect AC Loss, in Minutes
(1‐30)
Configures the system to display a trouble alert in response to AC power loss after
a specified amount of time has passed. By default, the system is configured to both
display and sound a trouble alert when the panel is without AC power for 10 minutes.
When AC power is restored to the panel, the trouble alert condition clears automatically
after one (1) minute. Enter a value between one (1) and 30 minutes, or enter
0
to turn the
feature OFF.
NOTE
:

The Time to Detect AC Loss feature also transmits a trouble report to the Central
Station. The time at which the trouble report is sent depends on what the installer
configured for
Q47: Random AC loss report time
.
10 Minutes
Q47

Random AC Loss Report Time
When enabled, the system will report AC power loss and AC power restore at a random
time of up to 45 minutes after the event occurs. This helps to reduce Central Station
congestion due to a widespread power outage affecting many panels at once. The
random AC power status report timer is triggered based on the time set by
Q46: Time to
Detect AC Loss, in Minutes.
Enabled
Q48

Programming Mode Entry Reports to CS
When enabled, a report will be sent to the Central Station any time the installer
programming mode is entered and exited.
Disabled
Q49

Trouble Reports to CS
When enabled, Trouble Reports are sent to the Central Station when any sensor trouble
condition occurs.

This setting does not affect trouble reports caused by panel conditions,
only trouble reports caused by sensors.
Enabled
Q50

Trouble Restore Reports to CS
When enabled, reports are sent to the Central Station when a trouble condition clears.
Enabled
Q51

Manual Bypass Reports to CS
When enabled, Manual Bypass Reports are sent to the Central Station when any sensor
has been manually bypassed by the user.
Disabled
Q52

Bypass Restore Reports to CS
When enabled, reports are sent to the Central Station when a bypassed sensor (forced
or manually bypassed) is restored.
Enabled
Q53

AC Loss Reports to CS
When enabled, reports are sent to the Central Station if the panel loses AC power. The
system will wait the number of minutes specified in
Q46: Time to Detect AC Loss, in
minutes
. If
Q47: Random AC loss report time
is enabled, the report will be sent at a
random time (up to 45 mins after the power loss).
NOTE
: When AC power is lost, a “
Power Lost
” message appears on the screen and the
system icon state changes to show the panel is not operating on AC power.
Enabled
Q54

AC Restore Reports to CS
When enabled, the system will transmit a report to the Central Station when AC power is
restored to the panel. AC power must be restored for one (1) minute before the trouble
condition clears from the system. If
Q47: Random AC loss
report time is enabled, the
report will be sent at a random time up to 45 minutes after the trouble conditions clears.
Enabled 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
39
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q55

System Low Battery Reports to CS
When enabled, Low Battery Reports are sent to Central Station if GC3 battery is low.
Enabled
Q56

System Low Battery Restore Reports to CS
When enabled, reports are sent to the Central Station after a low battery condition
on the GC3 is restored.
Enabled
Q57

RF Low Battery Reports to CS
When enabled, low battery reports about the system’s sensors and peripherals are
sent to Central Station.
Enabled
Q58

Sensor Low Battery Restore Reports to CS
When enabled, reports are sent to Central Station after a low battery condition for a
sensor is restored.
Enabled
Q59

System Disarmed Reports to CS
When enabled, reports are sent to Central Station when the system is disarmed by a
user. The report includes the keyfob or user code that disarmed the system.
Disabled
Q60

System Armed Reports to CS
When enabled, reports are sent to the Central Station when the system is disarmed
by a user. The report includes the keyfob or user code that armed the system.
Disabled
Q61

Alarm Restore Reports to CS
When enabled, alarm restore reports will be sent to the Central Station after an alarm
when either the bell timeout has been reached or the system is disarmed.
If alarm restores are enabled and...
•
Q25 Swinger shutdown is set to 2
: a restore will be reported if the sensor is
closed (normal state) at bell cutoff or becomes closed after bell cutoff.
•
Q25 Swinger shutdown is set to 1
:

a restore will only be sent if the sensor is
closed at the time of disarm.
Restores are not sent if a sensor is in swinger shutdown until the time of disarm and
the sensor is closed.
Disabled
Q62

Smart Test Reports
When enabled, the system will transmit Smart Test reports to Central Station (CS),
which are designed to reduce incoming network traffic for the CS. When enabled
in combination with
Q36: Periodic test, in days,
all non-test reports during normal
operations restart the periodic test report timer (Ex: alarm, restore, trouble, etc.).
Periodic test reports are only sent when the panel hasn't reported in any way to CS.
Disabled
Q63

RF Jam Causes Trouble
When enabled, the system will detect RF jamming and indicate a trouble condition if
jamming is detected (ex if a transmitter is stuck on the air causing a jam).
NOTE
:
This programming question only functions if trouble reports are enabled with
programming question
Q49: Trouble Report to CS.
Disabled
Q64

System Tamper Causes Trouble
A tamper switch on the panel detects if the back of the panel has been opened.
When
enabled
, a tamper switch activation will cause a trouble indication on the
panel if the system is disarmed, and an alarm if the system is armed.
Enabled
Q65

Auto Unbypass for Manual Bypass
Manually bypassed sensors can have their bypass automatically removed at
disarming or have their bypasses remain in place.
•
Enabled
(ON): automatically removes bypasses from manually bypassed sensors
when the system is disarmed.
•
Disabled
(OFF): leaves manually bypassed sensors as bypassed when the
system is disarmed.
Enabled
Q66

Force Bypass Reports
When enabled, the system will report which sensors have been force bypassed by
the user when the system is armed. Forced bypassed sensors are always recorded
in the event log, regardless of how this question is programmed.
Disabled 40

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3 PANEL PROGRAMMING (Q1-Q71)
Q#
Question
Default
Q67

Event Log
To control the amount of event log entries, the events that get recorded into the
system’s event log can be selected by type. This setting filters the events that
populate the event log. To change Event Log Filters, select one of the following:
Disabled
(no events logged),
All Events Except Open/Close/Bypass, All Events Except
Open/Close,
or
All Events
All Events
Q68

Allow Backlight Always On (Demo Mode)
When enabled, the touchscreen’s backlight will not shut off. This is useful when
users want to demonstrate panel features, without the backlight timing out. When
disabled, the backlight for the screen will dim after 60 seconds of inactivity.
IMPORTANT!

Leaving the backlight ON for extended periods of time may result in
image retention. To avoid this, it is recommended you only enable this feature when
the panel is intended for use as a demonstration system.
Disabled
Q69

Smart Areas
Configures the Smart Areas (partitioning) feature by allowing the system to be
divided into four separate areas. Once enabled, zones, keyfobs, keypads, and users
can be assigned to Smart Areas allowing individual control of each area.
•
Enabled
(ON): turns ON the Smart Areas feature which allows up to 4 partitions.
A
Smart Areas
button will appear on the home screen.
•
Disabled
(OFF): turns OFF the Smart Areas feature.
Disabled
Q70

Main Panel Sounder Follows
Configures the system to allow alarms in all Smart Areas to sound the main panel.
•
All Smart Areas
:

alarms from any Smart Area alert and sound at the main panel.
•
Main Panel Smart Area Only
: only alarms in Smart Area 1 alert at the main
panel; alarms in Smart Areas 2-4 only alert on keypads assigned to those areas.
NOTE
:

With both options, alarms for all Smart Areas are visible by entering the
Smart Areas Screen via the
Home
button.
All Smart
Areas
Q71

Security Pin Code Length
*
Allows users to select the length of the security pin code (
4 digits
or
6 digits
) for all
pin codes (Installer Code, Master Code, User Code(s), and Duress Code).
When changing...
•
From 4 to 6 digits
:

All 4 digit codes are appended with “11”
•
Installer Code Defaults:
1561 / 156111
•
Master Code Defaults:
1111 / 111111
•
From 6 to 4 digits
: The l
ast 2 digits on all codes will be removed.
•
If this causes conflict (ex. duplicate user codes), the option will not be saved.
•
The Installer/Master User must resolve the conflicts by manually changing any
duplicate user codes. This includes conflicts between any codes: installer,
master, user(s), duress.
•
As an alternate to resolving the conflicts, the Installer/Master User can default
all users by navigating to the Installer Toolbox, then selecting
Restore Defaults
.
NOTE
:

When using the '
Restore Defaults
' option in the Installer Toolbox:
•
If '
Console
' reset is selected:
Q71
will not reset.
•
If '
Users
' reset is selected:
Q71
will reset to the 4-digit pin code. The Installer/
Master code will return to the 4-digit defaults. All users will return to 4-digits.
*
Only available on GC3 panels with firmware 3.2.2 or later.
4 Digits 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
41
Using the GC3 Screen Saver Modes
GC3 Panel Firmware Version 3.2.1 introduces 2 new
screen saver modes: *
•
My Photos Mode
: The GC3 home screen will
display a variety of photos when the screen times
out. Customers can choose between the panel’s
default photos or upload their own photos.
•
Demo Mode
: The GC3 home screen will display a
single video when the screen times out. The video
can only be added by the installer because the
function is intended for sales and trade shows.
*
Only one mode can be enabled at a time on the panel.
My Photos Mode: Enabling the Default Photos
1.
Press the
System Settings
button on the GC3

home screen.
2.
Enter your code (default Customer Code =
1111
).
3.
Tap the
Screen
tile.
4.
Select
My Photos
from the
Screen Saver
drop-down.
5.
Press the
Back
arrow until you see the home screen.
My Photos Mode: Adding Personal Photos
1.
On a computer, create a folder named "
slideshow"
as
one word.
2.
Place up to 50 photos in the folder.
•
The size of the photos does not matter. The
panel automatically resizes them.
3.
Save the folder named "
slideshow"
to a USB drive.
4.
On the GC3 Panel, press the
System Settings
button.
5.
Enter your code (default Customer Code =
1111
).
6.
Tap the
Screen
tile.
7.
Select
My Photos
from the
Screen Saver
drop-down.
8.
Press the
pencil icon
to the right of the
Screen Saver

drop-down.
9.
Press the
Replace Photos
button.
10.
Put the USB drive into the USB port located on the
top of the GC3 Panel.
11.
Press
Replace
to confirm you want to replace the
photos.
12.
Press
OK.
13.
Remove the USB drive from the GC3 Panel.
14.
Press the
Back
arrow until you see the home screen.
You
cannot
swap out individual photos or add to the existing ones. To make
edits, you must replace the entire folder of images using the steps above. If
needed, you can delete all custom photos and replace them with the default
stock photos. 42

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
My Photos Mode: Adjusting the Screen Saver Settings
1.
Press the
System Settings
button on the GC3 home screen.
2.
Enter your code (default Customer Code =
1111
).
3.
Tap the
Screen
tile.
4.
Adjust the following settings:
•
Screen Brightness
: Dim or brighten the GC3
screen using the slider.
•
Screen Timeout
: Time of inactivity before the
screen saver starts (
30 sec, 1 min, 2 min,

4 min, 6 min, 8 min,
or
10 min
).
•
Screen Saver Active
: Select a start and end
time for the screen saver to be active each day.
For example, customers may want to turn it off
during the night to save energy.
•
The panel is limited to only one schedule for the
Screen Saver Active
time.
•
Press the green checkmark after adjusting the start and end time.
5.
Press the
pencil icon
to the right of the
Screen Saver
drop-down.
6.
Adjust the following settings:
•
Photo Duration
: How long each photo will
appear (
30 sec, 1 min, 2 min,
or
5 min)
•
Transition Effect
: How the photos changeover
(
Appear, Fade, Push,
or
Wipe)
•
Transition Duration
: How long each transition
lasts (
2 sec, 3 sec,
or
5 sec)
•
Display Sequence
: The order the photos appear
(by
Photo Name
or
Shuffle)
•
Full Landscape Mode
:
ON
or
OFF
•
When ON
: photos cover the entire screen (from left
to right); however, some may be cropped out at the
top and bottom.
•
When OFF
: photos will be shown in their entirety;
however, if the aspect ratio of a photo does not
match the panel, black bars will appear on the
sides of the screen.
7.
Press the
Preview
button to see how your selections
will appear (
optional
).
8.
Press the
Back
arrow until you see the home screen.
My Photos Mode: Deleting Custom Photos
To delete custom photos and replace with the default stock photos, complete the following steps:
1.
Press the
System Settings
button on the GC3 home screen.
2.
Enter your code (default Customer Code =
1111
).
3.
Tap the
Screen
tile.
4.
Select
My Photos
from the
Screen Saver
drop-down menu (if it is not already selected).
5.
Press the
pencil icon
to the right of the
Screen Saver
drop-down.
6.
Press
Delete Photos
.
7.
Press
OK.
8.
Once deleted, click
Preview
to verify the images have been replaced with the stock photos. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
43
Demo Mode: Adding and Enabling a Video
A single video (such as a 'how to') can be added for sales and trade show purposes. It will display
when the screen times out.
1.
On a computer, copy your mp4 video to the "root" of a USB drive (
not
in a folder).
•
The video should be no larger than 200 MB.
•
The recommended resolution is 720p/30 frames per second, not to exceed 20MBps
2.
Name the file "
demo.mp4
" (case sensitive).
3.
On the home screen of GC3 Panel, press the
2GIG
logo
to navigate to Installer Toolbox.
4.
Enter the
Installer Code


(default Installer Code =
1561
).
5.
Scroll down, then press the
Demo Mode
tile.
6.
Put the USB drive into the USB port located on

the top of the GC3 Panel.
7.
Press
Replace Video.
8.
Press
OK.
9.
Remove the USB drive from the GC3 Panel.
10.
Press the
Back
arrow until you return to the

home screen.
11.
Press
System Settings.

12.
Enter the
password
(Customer Code or

Installer Code).
13.
Tap the
Screen
tile.
14.
Select
Demo Mode
from the
Screen Saver

drop-down menu.
15.
Press the
pencil icon
located to the right of the
Screen Saver
option.
•
Adjust the
Video Volume
using the slider (tap the left volume icon to mute volume).
•
Click the
Back
arrow to return to the
Screen Programming
menu.
16.
Adjust the following playback settings (optional):
•
Screen Brightness
: Dim or brighten the GC3 screen using the slider.
•
Screen Timeout
: This works differently in
Demo
mode than in
My Photos
mode. At the
end of the "timeout" period, the video will play on the home screen. When the video
is finished, the home screen will display until the "timeout" period is reached again.
The video will then repeat. This cycle will continue until the
Screen Saver Active time
is
scheduled to end (30 sec, 1 min, 2 min, 4 min, 6 min, 8 min, or 10 min).
•
Screen Saver Active
: Select a start and end time for the screen saver to be active. For
example, the customer may want to turn it off during the night to save energy.
•
The panel is limited to only one schedule for the
Screen Saver Active
time.
•
Press the green checkmark after adjusting the start and end time.
17.
Press the
Back
arrow
until you return to the home screen.
Unlike
My Photos
mode, once you put a video on the panel for
Demo Mode
,
there is no delete option. You can only turn off the video (in
System Settings
>
Screen
) or choose to replace the video (in
Installer Toolbox
>
Demo Mode
).
NOTE:
Refer to the
Field Guide
of this manual for details on enabling the
Screen Saver
features. 44

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Programming Tables
Sensor Types (Zones)
Sensor type is required for all wired and wireless zones. It determines how/when the panel
responds to signals from the sensor.
Sensor Type
Description
(00) Unused
For unused sensor numbers that do not have a sensor programmed into them. No system action
occurs at any time from this sensor type.
(01) Exit/Entry 1
Reserved for doors used for exit/entry. When the system is armed in the
Stay
or
Away
mode, the
exit delay timer starts (regardless if the system is armed in
Stay
or
Away
mode). When the exit
delay timer expires, the system is fully armed. When fully armed, if this sensor type is triggered,
the Entry Delay 1 timer starts. The system must be disarmed before the Entry Delay 1 timer
expires, or an alarm will occur. If the entry delay timer is turned OFF during arming, the exit/entry
delay sensors will act as non‐delayed instant sensors at the end of exit delay.
(02) Exit/Entry 2
Operates the same as Exit/Entry 1 except it starts the Entry Delay 2 timer. The user can adjust
the Entry Delay time to allow more time to disarm the system (such as a garage door).
(03) Perimeter
For doors/windows not used to enter/exit the premises while system is armed. An instant alarm
will occur when this sensor type is triggered with the system armed in the
Stay
or
Away
mode.
(04) Interior
Follower
For interior sensors that detect presence inside the premises (such as motion detector). This
sensor type is called a “follower” due to its action when the system is armed in the
Away
mode.
After the exit delay expires and the system is armed, if an interior follower sensor is triggered, an
instant alarm will occur. If an exit/entry delay sensor is triggered first, the interior follower sensor
will also be delayed. Interior follower sensors are always bypassed and not active when the
system is armed in
Stay
mode. This allows premises to be occupied while protecting perimeter.
(05) Day Zone
Similar to Perimeter zone, except when the system is disarmed, a violation displays a trouble alert
on the panel’s display. Common uses are protection of sensitive areas that require notification
and possibly a Central Station trouble report, but no alarm when the system is disarmed.
(06) 24‐Hour
Silent Alarm
Active regardless of the system arming status. A Silent Panic alarm is sent to the Central Station,
but for safety, no visual or audible indications are activated locally.
(07) 24‐Hour
Audible Alarm
Continuously armed 24‐hours a day and will trigger a local alarm and bell output regardless of
the mode the system is in. Typical use would be an audible panic alarm.
(08) 24‐Hour
Auxiliary Alarm
Continuously armed 24‐hours a day and will trigger an alarm regardless of the mode the system
is in. The bell output will not activate, but the local sounder will continue until it is acknowledged
at the panel. Typical use would be for a monitoring device such as a flood or temperature sensor.
There is no time out for the internal sounder, it will continue until a user code is entered.
(09) 24‐Hour
Fire
†
Continuously armed 24‐hours a day and will trigger the local alarm fire sounder and the bell
output regardless of the mode the system is in. Typical use would be for wireless smoke
detectors. This sensor type is always active and cannot be bypassed.
(10) Interior
with Delay
Operates as a delayed sensor when the system is armed in the
Away
mode, and when triggered,
will start the Entry Delay 1 timer. If the system is armed in
Away
mode with no Entry Delay
(armed instant), this sensor type will trigger an instant alarm. If the system is armed in
Stay
mode
(or
Stay
mode with no Entry Delay), this sensor type will be bypassed.
(14) 24‐Hour
Carbon
Monoxide
†
Continuously armed 24‐hours a day and will trigger the local alarm and bell regardless of the
mode the system is in. Typical use would be for wireless carbon monoxide detectors. This
Sensor Type is always active and cannot be bypassed.
(16) 24‐Hour
Fire with
Verification
†
Continuously armed 24‐hours a day and can trigger the local alarm and bell regardless of the
mode the system is in. Typical use would be for wireless smoke detectors. This Sensor Type is
always active and cannot be bypassed. For verification, this Sensor Type must be violated twice
in two (2) minutes, or remain violated for 30 seconds. If any other fire sensor (verified sensor type
or not) violates within two minutes, both sensors will cause a fire alarm.
(23) No
Response Type
A special zone monitored for activity or inactivity by the Central Station. It does not affect security
system status. Often used for a doorbell, liquor/gun/game cabinet, etc.
(24) Silent
Burglary
For silent triggering of the burglary alarm with perimeter doors/windows not used to enter/exit the
premises when the system is armed. An instant silent alarm will occur when this sensor type is
triggered with the system in either the
Stay
or
Away
mode. The sounder & bell will not activate.
‡
Indicates sensor types that are not allowed for hardwired loops. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
45
Sensor Loop Numbers
A sensor loop informs the system how to respond when events are triggered. Every wireless
sensor has at least one way of triggering, which is why every sensor has at least a Loop 1. If
a sensor has more than one way of triggering, additional loop numbers will be assigned to the
sensor (e.g., the Wireless Smoke/Heat/Freeze Alarm uses:
Loop 1
for
smoke, Loop 2
for
heat,
and/
or
Loop 3
for
freeze detection
).
The following is a general guide to determine the appropriate loop number. Some devices have
multiple loop numbers; be sure to use the loop number that matches how the sensor will be
triggered. For detailed information, it is recommended you check the
Installation Instructions

included with the sensor or peripheral.
Sensor
Trigger & Loop
Thin Door Window Contact
Wired
= Loop 1
Not wired
= Loop 2
Outdoor Wireless Contact
Wired
= Loop 1
Not wired
= Loop 2
Smoke/Heat/Freeze Detector
Smoke
= Loop 1
Heat
= Loop 2
Freeze
= Loop 3
Flood/Temperature Sensor
Flood
= Loop 1
Heat
= Loop 2
Freeze
= Loop 3
Water Leak Detector
Cold
= Loop 1
Heat
= Loop 2
Flood
= Loop 3
Stove & Grill Guard Sensor
Always
= Loop 2
Sensor
Trigger & Loop
Recessed Door Contact
PIR Motion Detector
Glass Break Detector
CO Detector
Micro Sensor with Bypass
Tilt Sensor
Panic Button
Fall Detector Pendant
Doorbell
Image Sensor
Smoke Ring
FireFighter
Takeover Module
Gun Motion Detector
Always
= Loop 1
When using Honeywell 5800 series, use their instructions for the loop number.
Sensor Equipment Type
Some sensor types require you to specify an equipment type, which affects the sensor’s extended
reporting code. The sensor Equipment Type is only required when one of the following Sensor
Types is selected:
(04) Interior Follower, (08) 24-Hour Auxiliary Alarm,
or
(10) Interior with Delay
.
Sensor Type (Zone)
Equipment Types
(04) Interior Follower
(1) Motion, (2) Contact
(06) 24-Hour Silent Alarm
(1) Contact, (11) Emergency
(07) 24-Hour Audible Alarm
(1) Contact, (11) Emergency
(08) 24-Hour Auxiliary Alarm
(1) Contact, (6) Freeze, (8) Water, (10) Temperature, (11) Emergency
(10) Interior with Delay
(1) Motion, (2) Contact
(23) No Response Type
(1) Contact, (2) Motion 46

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Equipment Codes
The table below lists the available equipment codes, which are required for all wireless zones,
keyfobs, and keypads.
eSeries Sensors MUST be programmed with an eSeries Equipment
Code or they will not work properly. Additionally, eSeries Sensors
will only work with the GC2e and GC3e panels.
Code
Description
Code
Description
(0000)
Other
(1026)
2GIG CO Detector
(0470)
HW R‐D/W “5818MNL”
(1058)
2GIG Smoke Detector
(0475)
Existing Glass Break Detector
(1059)
2GIG‐TS1 Wireless Touchscreen Keypad
(GC2/e only)
(0491)
HW Panic Pendant “5802MN2”
(1060)
2GIG SP1 Touchscreen
(GC3/e only)
(0519)
HW Glass Break “5853”
(1061)
Tilt Sensor
(0530)
HW PIR “5894PI”
(1062)
2GIG Tilt Sensor
(0533)
HW PIR “5890”
(1063)
2GIG Doorbell
(0556)
Existing Flood/Temp Sensor
(1064)
2GIG Bypass Sensor
(0557)
HW Heat Sensor “5809”
(1065)
2GIG Flood Sensor
(0577)
Existing Keyfob Remote
(1066)
2GIG Shock Sensor **
(0589)
HW Smoke “5808W3”
(1067)
2GIG Repeater
(0609)
Existing Motion Detector
(1068)
2GIG Translator
**
(0616)
Existing Smoke Detector
(1069)
FireFighter SMKT/CO Listener
(GC3/e only)
(0624)
HW Flood Sensor “5821”
(1070)
2GIG F1-345
*
(0637)
HW D/W “5816”
(1071)
2GIG PHB-345 *
(0655)
Existing Door/Window Contact
(1072)
Smoke Ring
*
(0692)
Existing CO Detector
(1074)
2GIG SP2 Touchscreen
(GC3/e only)
(0708)
Existing Heat Sensor
(2058)
eSeries Smoke Detector (USA)
†
(0859)
CO1‐345C CO Detector (Canada)
(2860)
eSeries CO Detector (USA)
†
(0860)
CO1‐345 CO Detector (USA)
(2061)
eSeries Tilt Sensor
†
(0862)
2GIG Thin Door/Window Contact
(2065)
eSeries Flood Sensor
†
(0863)
2GIG Recessed Door Contact
(2066)
eSeries Shock Sensor **
(0864)
2GIG Glass Break Detector
(2067)
eSeries Repeater
†
(0866)
2GIG 4‐Button Keyfob Remote
(2068)
eSeries Translator **
(0867)
2GIG PAD 1-345 Wireless Keypad
(2070)
eSeries Water Sensor
†
(0868)
2GIG Panic Button Remote
(2862)
eSeries Thin Door/Window Contact
†
(0869)
2GIG PIR with Pet Immunity
(2863)
eSeries Recessed Door Contact
†
(0871)
SMKE1‐345C Smoke Detector
(Canada)
(2864)
eSeries Glass Break Detector
†
(0872)
SMKE1‐345 Smoke Detector (USA)
(2869)
eSeries PIR with Pet Immunity
†
(0873)
2GIG Takeover Module
(2873)
eSeries Takeover Module
†
(0895)
SMTK2‐345 GE Smoke/Heat Detector
(USA/Canada)
(9999)
Alarm.com Image Sensor
*
Not available on the GC3 prior to 3.2.3.
**
Sensor not currently supported.
‡
This equipment code is indented to be used with the new eSeries (encrypted) sensors that will be released in
2019. The eSeries sensors
only
work with GC2e and GC3e panels and
must
be entered correctly. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
47
Voice Descriptors
Required for all wireless and wired zones:




Code Descriptor

Code Descriptor

Code Descriptor



Code Descriptor

Code Descriptor

Code Descriptor

A
002
Abort

266
Apartment

013
Attic


L
126

Laundry

130

Light

134

Loading

003
AC

008
Area

014
Audio

127

Left

131

Lights

135

Lock

004
Access

009
Arm

015
Auto

128

Level

132

Liquor

136

Loft

005
Alarm

010
Armed

016
Automation

129

Library

133

Living

137

Low

006
And

011
Arming

017
Auxiliary

M
138

Main

141

Medical

145

Monitor

007
Announcement

012
At

018
Away

139

Maintenance

142

Medicine

146

Motion

B
019
Baby’s

023
Battery

026 Break

281

Man

143

Menu

147

Motion Detector

020
Back

024
Bedroom

027
Button

140

Master

144

Middle

148

Mud

256
Balcony

272
Bell

028
Bypass

N
149

Nine

152

North

155

No Delay

021

Basement

025
Bonus

029
Bypassed

150

Nineteen

153

Not

156

No Entry Delay

022
Bathroom

273
Boy’s


151

Ninety

154

Not ready

157

Nursery

C
030
Cabinet

036
Center

044

Computer

O
158

Off

161

One

164

Outside

274

Camera

037
Check

045

Control

159

Office

162

One Hundred

260

Overhead

031
Cancel

038
Chest

046

Cool

160

On

163

Output


032
Carbon Monoxide

039
Children’s

271

Corner

P
165

Panel

170

Phone Line

174

Pound

275

Cave

040
Chime

047

Craw
l

166

Panic

171

Play

175

Powder

033
Cellular

041

Closet

048

Current

167

Pantry

172

Police

176

Press

034
Cellular

042

Code


168

Patio

173

Pool

177

Previous

035
Cell Radio

043

Communications


169

Perimeter

270

Porch

178

Pump

D
276
Daughter’s

052
Detector

058
Door

Q

-




049

Day

053

Dim

277

Doorbell

R
179

Radio

182

Relay

186

Right

258

Deck

054

Dining

0
59

Downstairs

180

Ready

183

Remote

187

Room

050

Degrees

055

Disarm

060

Driveway

181

Rear

184

Repeat


051

Den

056

Disarmed


261

Refrigerator

185

RF Jam


259

Detached

0
57

Dock


S
188

Safe

201

Silent

214

Star

E
061

East

067

Emergency

073

Exit

189

Second

202

Siren

215

Status

062

Eight

068

Enter

074

Exit Now

190

Security

203

Six

216

Stay

063

Eighteen

069

Entrance

075

Exterior

191

Sensor

204

Sixteen

217

Stop

064

Eight

070

Entry

076

External

192

Sensors

205

Sixty

218

Storage

065

Electric

071

Error


262

Service

206

Skylight

219

Study

066

Eleven

072

Exercise


193

Session

207

Sliding

220

Sump

F
077

Failure

086

Five

094

Fourteen

194

Set

208

Smoke

283

Sun

078

Family

087

Flood

095

Fourth

195

Seven

282

Son’s

263

Sunroom

079

Fan

088

Floor

267

Foyer

196

Seventeen

209

Sounder

221

Supervision

080

Fifteen

099

Furnace

096

Freeze

197

Seventy

210

South

286

Switch

081

Fifty

089

Fluid

097

Freezer

198

Shed

211

Space

222

System

082

Fire

090

Foil

098

Front

199

Shop

212

Spare


083

Fire Alert

091

For

099

Furnace

200

Side

213

Stairs


084

Fire Detector

092

Forth


T
223

Tamper

229

Thirteen

236

Trouble

085

First

093

Four


224

Temperature

230

Thirty

237

Turn

G
100

Game

265

Gate

104

Glass break

225

Ten

231

Three

268

TV

101

Garage

278

Girl’s

105

Guest

226

Terminated

232

To

238

Twelve

102

Gas

103

Glass

106

Gun

284

Theatre

233

Tool

239

Twenty

H
107

Hall

110

Hang up

113

Home

227

Thermostat

234

Transmitted

240

Two

108

Hallway

111

Heat

114

House

228

Third

235

Transmitter


109

Hanging

112

High


U
241

Unlock

243

Upstairs

245

Utility

I
115

Ice

116

Inside

118

Interior

242

Upper

244

User


279
Image
117
Instant

119
Intrusion

V

246
Valve

269
Video

247
Voice
280

Image Sensor

120

Is


W
248

Wall

250

West

252

Wireless

J

-



264
Warehouse

251
Window


K
121

Key

123

Keypad

125

Kitchen

249

Water

285

Wing


122
Keyfob

124
Kids


X

-







Y

253
Yard







Z

254
Zero

255
Zone


48

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Zone Numbering
GC2: Zone Numbering
The
GC2
Panel supports
60 wireless protection zones
. When reporting signals to central station,
the following zone numbers will be used:
Zones
Description
1‐48
Wireless Zones
47‐48
Wireless Cross‐Sensor Zone
49‐50
Wired Zones
51‐58
Keyfobs
59‐62
Keypads
63‐74
Wireless Zones
92
Duress
95
Fire
96
Medical
99
Police Panic
GC3: Zone Numbering
The
GC3
Panel supports
100 wireless protection zones
. When reporting signals to central station,
the following zone numbers will be used:
Zones
Description
1‐100
Wireless Zones
200-201
Hardwired Zones
300-331
Keyfobs
400-407
Keypads
425
Duress
426
Fire
427
Medical
428
Police Panic
Normal State
Required for all wired zones:
Code
Setting
00
Not Used
01
Normally Closed (N/C)
02
Normally Open (N/O)
03
End-of-Line Resistor (EOLR) 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
49
2GIG Device Battery, Range & Loop Information
Device Name
Device
Product Code
Estimated
Battery Life
Battery Used (Quantity)
Range
(Open air)
Loop Numbers
Used
Thin Door Window
Contact
2GIG-DW10
3-5 years
Maxwell CR2032 3V (2)
350 FT
1 (wired contact),
2 (Internal)
Recessed Door
Contact
2GIG-DW20R
3-5 years
Panasonic Cr-2 (1)
450 FT
1
Bypass Sensor
2GIG-DW40
3-5 years
Maxwell CR2032 3V (1)
275 FT
1
Outdoor Wireless
Contact
2GIG-
DW30-345
Up to 5 yrs.
AA (2)
350 FT
1 (internal), 2
(magnet)
Glass Break
Detector
2GIG-GB1
3-5 years
Panasonic CR123A (2)
300 FT
1
PIR Motion Detector
2GIG-PIR1
3-5 years
Panasonic CR123A (1)
350 FT
1
Image Sensor
2GIG-IMAGE1
1 year
AA 1.5v Energizer Ultimate
Lithium Batteries (2)
150 FT
1
Tilt Sensor
2GIG-TILT
5-8 years
Panasonic CR2032 3V (1)
350 FT
1
Smoke Detector
2GIG-SMKT3
3-5 years
Energizer AAA (3)
350 FT
1 (smoke), 2
(heat), 3 (freeze)
Carbon Monoxide
2GIG-CO3
3-5 years
Panasonic CR123A (1)
350 FT
1
Flood Temp Sensor
2GIG-FT1
3-5 years
Panasonic CR2 3V
350 FT
1 (flood), 2 (heat),
3 (freeze)
Water Leak
Detector
2GIG-FT6-345
Up to 5 yrs.
3V CR123 (1)
350 FT
1
FireFighter
FF-345
5 years
3V lithium CR123A
350 FT
1
Smoke Ring
SDS1-345
3-5 years
Panasonic CR2032A
350 FT
1
Stove & Grill Guard
2GIG-
STVGRL1-345
Up to 5 yrs.
Non-replaceable battery
100 FT
Loop 2 only
Fall Detector Sensor
F1-345
5 years
CR2450 Not replaceable
350 FT
1
Touch Screen
Keypad
TS1-E
N/A
Use included Transformer
500 FT
N/A
Takeover Module
TAKE-344
Dependent
12V DC
350 FT
1
Panic Button
Remote
2GIG-PANIC1
3-5 years
Panasonic CR 2032 (1)
500 FT
1
Doorbell
2GIG-DBELL1
3-5 years
Panasonic CR 2032 (1)
350 FT
1
Indoor Repeater
RPTR-345
5 years
N/A Rechargeable Batt
Included
350 FT
1
Keyfob
2GIG-KEY2
3-5 years
Maxwell CR2025 3V (1)
350 FT
N/A
Keypad
2GIG-PAD1
3-5 years
Panasonic CR2032 3V (2)
350 FT
N/A
Gun Motion
Detector
2GIG-
GNGRD1-345
Up to 5 yrs.
CR2032 (1)
350 FT
Loop 1 only 50

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Features to Limit False Alarms
For ANSI/SIA CP-01-2010 compliance:
Control Panel Standard - Features for False Alarm Reduction, the
installer can set a variety of different options designed to limit occurrences of a False Alarm.
ANSI/SIA
CP-01-2010
2GIG System Feature
GC2 Installation & Programming
Guide
GC3 Installation &
Programming Guide
4.2.2.1 Exit Time
Exit Delay
Q5: Exit delay, in seconds
(45-120)
Q28: Allow quick exit
Q4: Exit delay, in seconds
(45-120)
“Q16: Allow quick exit
4.2.2.2 Progress
Annunciation
Exit Delay Announcement
N/A
Q4: Exit delay, in seconds
(45-120)
4.2.2.3 Exit Time
Restart
Exit Delay Restart
Q27: Select Exit delay restart
Q15: Exit delay restart
4.2.3.1 Entry
Delay
Entry Delay
Q6: Entry delay 1, in seconds
(30-240)
Q7: Entry delay 2, in seconds
(30-240)
Q5: Entry delay 1, in seconds
(30-240)
Q6: Entry delay 2, in seconds
(30-240)
4.2.4.1 Control
Buttons
Keyfob/Remote Arming
Mode on System Not Ready
Q20: Keyfob/remote arming
mode on system not ready
Q20: Keyfob/remote arming
mode on system not ready
4.2.4.3 System
Acknowledgment
Alert Keyfob Disarming After
Alarm, Keyfob Arm/Disarm
Confirmation
Q73: Disarming keyfob after
alarm (alert)
Q18: Alert on disarm with
keyfob after alarm
4.2.4.4 Remote
Arming
Key Fob Arming
Q74: Select Keyfob Arm/Disarm
Confirmation
Q18: Alert on disarm with
keyfob after alarm
4.3.4.5 Remote
Disarming
Key Fob Arming
Q74: Select Keyfob Arm/Disarm
Confirmation
Q19: Keyfob arm/disarm
confirmation
4.2.5.1 Abort
Window
Abort Window Dialer Delay
Q35: Select Abort Window Dialer
Delay
Q39: Alarm abort window
transmission delay
4.2.5.1.1 Disarm
Abort Window Dialer Delay
Q29: Enter Periodic test, in days
(0-255)
Q36: Periodic test, in days
(0-255)
4.2.5.1.2 Abort
Abort Window Dialer Delay
Q29: Enter Periodic test, in days
(0-255)
Q36: Periodic test, in days
(0-255)
4.2.5.2 Alarm
Transmission
Abort Window Dialer Delay
N/A
Q39: Alarm abort window
transmission delay
4.2.5.4 Cancel
Window
Alarm Cancel Time, Alarm
Cancel Display
Q31: Cancel time, in minutes
(5-255)
Q32: Select Cancel Display
Q37: Alarm cancel time, in
minutes (5-255)
Q38: Alarm cancel display
4.3.1 Cross
Zoning
Cross Sensor Zones, Cross
Sensor Timeout
Q33: Select Cross sensor zones
47-48
Q34: Cross sensor timeout, in
seconds (10-120)
Q26: Cross sensor zones
99-100
Q27: Cross sensor timeout, in
seconds (10-120)
4.3.2 Swinger
Shutdown
Swinger Shutdown Count
(1-6)
Q20: Select Swinger shutdown
count (1-6)
Q57: Alarm restore reports to CS
Q25: Swinger shutdown
count (1-6)
Q61: Alarm restore reports
to CS
4.6.3 System Test
Console Test
Walk Test
See
Installer Testing
in the
GC2
Programming Guide
See
Testing the Installation
in
the
GC3 Programming Guide 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
51
Z-Wave Programming
908.42 MHz (North America)


GC2 GC2e GC3 GC3e
Z-Wave
Z-Wave Plus
•
Standard in
GC2
panels
•
Range
25-30 ft
. (100 feet open air)
•
Creates mesh network using AC powered
Z-Wave devices
•
Up to
4 repeatable hops
•
Standard in
GC2e, GC3, and GC3e
panels
•
Range
50-70 ft
. (175 feet open air)
•
50% improvement in battery life
•
50% more bandwidth
•
400% more on-chip memory
•
3 RF channels
for improved noise
immunity and higher bandwidth
•
Improved
self-healing
and fault tolerance
with Explorer Frame feature
•
Backwards and forwards compatible
•
Up to
4 repeatable hops
Z-Wave Hops 52

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Z-Wave Absorption
Pieces of furniture, installation of radio components, metal coatings, plantings and high air
humidity should all be considered when planning the best route for your wireless system. Because
these attenuations are approximate, a test is recommended before the fixed installation is made.
#
Material
Thickness
Attenuation/Signal/Loss
1
Wood
< 30 cm
10 %
2
Plaster
< 10 cm
10 %
3
Glass (without metal coating)
< 5 cm
10 %
4
Stone
< 30 cm
30 %
5
Pumice
< 30 cm
10 %
6
Aerated concrete stone
< 30 cm
20 %
7
Red brick
< 30 cm
35 %
8
Iron-reinforced concrete
< 30 cm
30-90%
9
... Ceiling
< 30 cm
70 %
10
... Outer wall
< 30 cm
60 %
11
... Inner wall
< 30 cm
40 %
12
Metal grid
< 1 mm
90 %
13
Aluminum coating
< 1 mm
100 %
Scenes, Rooms & Bookmarks
Item
Description
Where to Program
Rule
•
Does not require pressing a button to initiate
(
activated by sensor
or state of panel)
•
Ex. When X sensor reports activity, do XYZ to my
Z-Wave device(s)
•
Unable to disarm the panel
GC2
: Panel and Remote
Service Provider (RSP)
GC3
: Remote Service
Provider (RSP) only
Scene
•
Similar to a rule, but requires human intervention
(
activated by pressing a button
)
•
Ex. When “Goodnight” scene is executed, turn off
Z-Wave lights, lock the front door, and turn down
the thermostat
GC2/GC3:
RSP or Panel
Note:
Scenes created
on the panel do not sync
with the RSP & vice versa
Room
•
Groups
Z-wave devices
and
scenes
by location
•
Room names are fully customizable
•
Displays relevant devices/scenes instead of scrolling
through a long master list of devices/scenes
GC3
Panel only
Bookmark
•
Allows the end user to set any menu screen as the
home screen
•
The
Home
button will still go to the home screen,
but when the panel goes to sleep, it will open to the
Bookmarked
screen when screen is touched
GC3
Panel only
NOTE:
Refer to the
Field Guide
for more details on scenes, rooms, and bookmarks. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
53
GC2: Z-Wave Programming
Z-Wave devices are configured in the
Z-Wave Toolbox
.
GC2: Accessing the Z-Wave Toolbox
1.
Press the
Services
button on the GC2 home screen.
2.
Press the
Z-Wave
button.
3.
Press the
Wrench

icon
button.
4.
Enter the
Installer Code
(default code =
1561
).


GC2: Removing/Excluding a Z-Wave Device
1.
From the
Z-Wave Toolbox
, press the
Remove Devices
button.
2.
Trigger the device’s pairing button (or turn Z-Wave light bulb ON/OFF a couple times).
NOTE
:
Some devices may require you to press the pairing button more than once.
3.
When the panel shows ‘
A device has been removed
’ click the
OK
or
Back
button.
Because of factory testing, devices may need to be removed before being able
to be added (even if new).
GC2: Adding/Including a Z-Wave Device
1.
From the
Z-Wave Toolbox
, press the
Add Devices
button.
2.
Trigger the device’s pairing button (or turn Z-Wave light bulb ON/OFF a couple times).
NOTE:
Some devices may require you to press the pairing button more than once.
3.
Wait for the manufacturer and node number to display before learning the next device.
Door locks may need to be within 1 foot of the panel during discover, and for at
least 5 minutes after they are paired.
GC2: Creating a Scene
A
scene
gives you the ability to send commands to different devices at the same time.
1.
From the home screen press the
Services
button.
2.
On the Services screen press the
Z-Wave
button.
3.
One the Manage Z-Wave Devices screen, select
Scenes.
4.
Press
Add Scene.
5.
Enter a name for the scene, then select
OK
. The Z-Wave Scene will display.
6.
Add an action by selecting
Add Action
, then select
Z-Wave Switch
,
Z-Wave Thermostat
, or
Z-Wave Doorlock.
7.
Make a selection on the New Switch Action screen:
•
For Switch
: ON/OFF
•
For Thermostat:
Desired Mode and Setpoint
•
For Doorlock:
Unlock/Lock
8.
Press
OK.
9.
Press the
t
button. 54

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2: Creating a Rule
A
rule
gives you the ability to trigger a scene after a specified panel event. For example, you can
create a rule to arm the security system when an alarm occurs.
Requires

Q79
to
be set to

2
.
1.
From the home screen press the
Services
button.
2.
On the Services screen press the
Z-Wave
button.
3.
On the Manage Z-Wave Devices screen, select
Rules.
4.
Press
Add Rule.
5.
Use the
t
and
u
buttons to choose a rule.
6.
Use the
t
and
u
buttons to choose a scene.
7.
Press the
t
button.
GC2: Final Setup (and Creating a Mesh Network)
1.
From the
Z-Wave Toolbox
, press the
Advanced Toolbox
button.
2.
Press the
Rediscover Network
button.
Rediscover Network
is essential to creating a mesh network! It reroutes the
GC2’s internal routing table. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
55
GC3: Z-Wave Programming
Z-Wave devices are configured in the GC3 in the
Smart Home Settings
.
GC3: Accessing Smart Home Settings
Z-Wave devices are configured in the GC3 under the

Smart Home Settings
* option.
To access
Smart Home Settings:
1.
Press the
2GIG logo
on the GC3 home screen.
2.
Enter the
Installer Code
(default code =
1561
).
3.
Tap
Smart Home Settings
. The menu will display.
Unless the Master User restricts Smart
Area controls, Z-Wave devices can
be controlled in
all 4 Smart Areas
,
regardless where located!
*
The options on the
Smart Home Settings

menu are different than the options the

customer sees on the
Smart Controls
menu.
GC3: Removing/Excluding a Z-Wave Device
1.
From the
Installer Toolbox
, press the
Smart Home Settings
button.
2.
Press the
Remove Devices
button.
3.
Trigger the device’s pairing button (or turn Z-Wave light bulb ON/OFF a couple times).
NOTE
:
Some devices may require you to press the pairing button more than once.
4.
When the panel shows ‘
A device has been removed
’ click the
OK
or
Back
button.
Because of factory testing, devices may need to be removed before being able
to be added (even if new).
GC3: Adding/Including a Z-Wave Device
1.
From the
Installer Toolbox
, press the
Smart Home Settings
button.
2.
Press the
Add Devices
button.
3.
Trigger the device’s pairing button (or turn Z-Wave light bulb ON/OFF a couple times)
NOTE
:
Some devices may require you to press the pairing button more than once.
4.
Wait for the manufacturer and node number to display before learning the next device.
Door locks may need to be within 1 foot of the panel during discover, and for at
least 5 minutes after they are paired. 56

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3: Creating a Scene
A
scene
gives you the ability to send commands to different devices at the same time.
Example
: when “
Goodnight
” scene is executed, turn off Z-Wave lights, lock the front door, and
turn down the thermostat.
To create a
Scene
on the panel:
1.
Press
Smart Home Controls
on the GC3

home screen.
2.
Press
Scenes.
3.
Press the
pencil icon
next to
Edit Scenes.
4.
Press
Add New Scene.
5.
Name the scene, then press
Next.
6.
Select the
category
(ex.
Lights
).
7.
Press the
icon
next to
Add or Remove Items.
8.
Select the device (ex.
Night Light
and/or
Kitchen Dimmer
).
9.
Continue selections (ex.
Locks
).
10.
Continue selections (ex.
Front Door Lock
).
11.
When finished, press the
t
arrow.
12.
Press the icon next to
Done Editing.
GC3: Creating a Room
A
room
gives you the ability to group Z-Wave devices and scenes by location.
To create a
Room
on the panel:
1.
Press
Smart Home Controls
on the GC3

home screen.
2.
Press
Rooms.
3.
Press the
pencil icon
next to
Edit Rooms.
4.
Press
Add New Room.
5.
Name the room, then press
Next.
6.
Press the
icon
next to
Add or Remove Items.
7.
Select the category of devices (ex.
Lights
).
8.
Select the device to be added (ex.
Night Light
).
9.
Continue selections (ex.
Front Door Lock
).
10.
Continue selections (ex.
Goodnight
).
11.
Once configured, press the
t
arrow. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
57
GC3: Bookmarking a Screen
A
bookmark
gives you the ability to set any
menu screen as your home screen. The
Home

button still go to the home screen, but when
the panel goes to sleep, it will open to the
Bookmarked
screen when the screen is touched.
To
Bookmark
a page on the panel:
1.
While on the desired page, press and hold
the
bookmark

icon.
2.
Press
OK
to confirm.
GC3: Final Setup (and Creating a Mesh Network)
1.
From the
Installer Toolbox
, press the
Smart Home Settings
button.
2.
Press the
Rediscover Network
button.
Rediscover Network
is essential to creating a mesh network! It reroutes the
GC3’s internal routing table. 58

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Sensors and Peripherals Installation & Troubleshooting
345 MHz Sensors and Peripherals
Some sensors have an encrypted version available and are noted with an next
to them. These eSeries sensors have special eSeries equipment codes and only
compatible with eSeries panels.
Intrusion Sensors
Thin Door/Window Contact
2GIG-DW10-345
(Legacy)

2GIG-DW10E-345
(eSeries)
Programming
Sensor Type:
(01) Exit/Entry 1 – for Entry Doors

(03) Perimeter – for Windows
Equipment Code:
Legacy sensor:
(0862) 2GIG Thin Door/Window Contact

eSeries Sensor:
(2862) eSeries Thin Door/Window Contact
Serial Number:
TXID
Loop Number(s):
Loop 1 if using a wired switch

Loop 2 if using the internal switch (
as shown below)
Installation
Use these guidelines when installing the door contact for internal switch usage:
•
Mount the sensor within 100 feet (30 meters) of the panel (open air range is 350 feet).
•
For
single‐door installation
: mount the sensor on the door frame and the magnet on the door.
•
For
double‐door installation
: mount the sensor on the least‐used door and the magnet on
the most used door.
•
Align the magnet with the sensor by making sure the alignment arrow on the magnet points to
the center alignment mark on the sensor (
see image below
).
•
Make sure the distance between the sensor and magnet is 0.4 inches or less.
•
If sensor/magnet is on a metallic surface, add a spacer
Troubleshooting
Contact shows open after the contact is closed
1.
Verify the loop number is correct.
2.
Verify the switch and the magnet are properly aligned.
Contact shows loss of supervision
1.
Verify programming is correct (especially serial number);
test sensor to see if it shows opened/closed on panel.
2.
Verify distance between panel and sensor is not too
great. This can be difficult to determine. The sensor has
open air range of 350 feet. Additionally, there could be
interference that could be lowering the range. May need
to add 345 MHz repeater (2GIG-RPTR-345).
3.
Swap for another contact. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
59
Micro Door/Window Sensor with Bypass Feature
2GIG-DW40-345
•
The Wireless Door/Window with local bypass is designed for installation
on doors, windows, and other items with an open/close feature.
•
The local bypass feature allows the opening of a protected door or
windows without sending a signal to the panel.
•
The bypass feature can be disabled if needed.
•
The range will be about 20% less than other sensors.
Programming
Sensor Types:
(01) Exit/Entry 1 – for Entry Doors

(02) Exit/Entry 2 – for longer delay (ex. overhead garage door)

(03) Perimeter – for Windows
Equipment Code:
(1064) 2GIG Bypass Sensor
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
Use these guidelines when installing the
door contact for internal switch usage:
•
Mount the sensor within 75-100 feet (30 meters) of the panel (open air range is 275 feet).
•
For
single‐door installation
: mount the sensor on the door frame and the magnet on the door.
•
For
double‐door installation
: mount the sensor on the least‐used door and the magnet on
the most used door.
•
Align the magnet with the sensor by making sure the alignment arrow on the magnet points to
the center alignment mark on the sensor.
•
Make sure the distance between sensor and magnet is 0.4 inches or less
•
If sensor/magnet is on a metallic surface, add a spacer
Operation
To operate the bypass feature:
1.
With the door or window closed, press and hold the
bypass
button on the contact until the
LED turns ON. If the LED is OFF and the door is closed, press and hold the
bypass
button
again until the LED turns ON (3-5 sec.).
2.
Open the door or window. The local bypass event will be logged in supporting panels.
3.
Once the door or window is closed, the local bypass will end.
4.
To toggle the bypass feature: Remove battery, then replace while holding down the bypass
button. The LED will flash once to indicate that the bypass feature has been disabled and 5
times if re-enabled.
Troubleshooting
Contact shows open after the contact is closed
1.
Verify the loop number is Loop 1.
2.
Verify the switch and the magnet are properly aligned.
Sensor Bypass not being logged at the panel
1.
Verify Firmware on the panel

For GC2
:
1.14 (or later)

For GC3
:
3.1 (or later) 60

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Recessed Door Contact
2GIG-DW20R-345
(Legacy)

2GIG-DW20E-345
(eSeries)
The 2GIG Recessed Door Contact (2GIG‐DW20R‐345) is the industry’s most
flexible supervised door contact. It communicates with the panel using the 345
MHz wireless frequency. It also allows a multitude of applications while hiding
the transmitter within a door or window frame.
Programming
Sensor Types:
(01) Exit/Entry 1 – for Entry Doors

03) Perimeter – for Unused Doors
Equipment Code:
Legacy sensor:
(0863) 2GIG Recessed Door Contact

eSeries sensor:
(2863) eSeries Recessed Door Contact
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Mount the sensor within 100 feet (30 meters) of the panel (open air range is 350 feet).
•
Use a 3/4” drill bit for the hole for the contact and magnet.
•
Use a 15/16” bit to counter sink the magnet and sensor.
•
If contact or magnet is a little loose, wrap some electrical tape around either end to get a
tighter fit.
Troubleshooting
Contact shows open after the contact is closed or won’t trigger panel
1.
Verify the loop number is set to Loop 1.
2.
Verify the switch and the magnet are properly aligned.
Contact shows loss of supervision
1.
Verify programming is correct (especially serial number); test the sensor to see if it shows
opened/closed on panel.
2.
Verify the distance between the panel and sensor is not too great. This can be difficult
to determine. The sensor has open air range of 350 feet. Additionally, there could be
interference that could be lowering the range. You may need to add a 345 MHz repeater
(2GIG-RPTR-345).
3.
Swap for another contact. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
61
Wireless Tilt Sensor
2GIG-TILT1-345
(Legacy)

2GIG-TILT1E-345
(eSeries) - Coming soon! *
The Wireless Tilt sensor (2GIG-TILT1-345) is designed for use where the
tilted status needs to be monitored. A typical application would be on
a garage door. Other uses might include, mailbox lid, pet doors, and/
or hinged crawl space doors. Once the sensor is tilted to 45 degrees,
the sensor will transmit to the panel. The sensor will also send a restore
signal when sensor is returned to less than 45 degrees.
Programming
Sensor Types:
(01) Exit/Entry 1

(03) Perimeter
Equipment Code:
Legacy sensor:
(1062) 2GIG Tilt Sensor

eSeries sensor:
(2061) eSeries Tilt Sensor **
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Mount the sensor within 100 feet (30 meters) of the panel (open air range is 350 feet).
•
Verify the battery tab insulator has been completely removed.
•
Verify the arrow on the side of TILT is pointed up when the sensor is vertical.
Troubleshooting
Contact isn’t showing open and closed correctly
1.
Verify the loop number is set to Loop 1.
2.
Verify arrow on side of TILT is pointed up, when the sensor is in vertical position.
3.
When testing open status, verify sensor is in horizontal position for at least 10 seconds.
Contact shows loss of supervision
1.
Check to make sure programming is correct (especially the serial number); test sensor to see
if it shows opened/closed on panel.
2.
Verify the battery is showing correct voltage.
3.
Verify the distance between the panel and sensor is not too great. This can be difficult
to determine. The sensor has open air range of 350 feet. Additionally, there could be
interference that could be lowering the range. You may need to add a 345 MHz repeater
(2GIG-RPTR-345).
4.
Swap for another contact.
*
eSeries Sensor coming soon!
**
Equipment Code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later. 62

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Passive Infrared Motion Detector (PIR)
2GIG-PIR1-345
(Legacy)

2GIG-PIRE-345
(eSeries)
The Passive Infrared Motion Detector (2GIG‐PIR1‐345) is a wall‐mounted
unit with wide-angle motion protection. When set to
High (HI) Sensitivity
Mode
, the PIR has a maximum range of 30 feet deep x 50 feet wide (9.1
meters x 15.2 meters). The PIR’s pet‐immune feature can be set to tolerate
animals up 55 lbs. (25 kg).
Programming
Sensor Types:
(04) Interior Follower – Instant

(10) Interior Follower w/ delay – Uses Entry Delay 1
Sensor Equipment Type:
Motion
Equipment Code:
Legacy sensor:
(0869) 2GIG PIR with Pet Immunity -
OR
-

(0609) Existing Motion Detector
eSeries sensor:
(2869) eSeries PIR with Pet Immunity
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Mount the detector 7-8 feet high.
•
Ensure motion is not pointed at obstructions, objects that sway/move in air current, or
anything that can alter temperature (windows, air ducts, etc.).
•
Place a magnet next to the arrow on the side of the motion to enable test mode (5 mins).
•
Make sure to set pet immunity jumpers for the correct level.
Troubleshooting
PIR won’t trigger panel
1.
Verify the loop number is set to Loop 1.
2.
Verify the PIR has seen no movement for 3 minutes.
PIR triggers panel when there is no movement from pets or humans (causes false alarm)
1.
Verify the PIR is not positioned in direct sunlight or close proximity to a heating or A/C duct.
2.
Verify the front cover is secure and not causing a tamper.
3.
Verify the lens is clean and free of cobwebs or other insect activity.
4.
Verify no plants, drapes, etc. are moving due to an open window (breeze) or heating and
cooling vent. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
63
Glass Break Detector
2GIG-GB1-345
(Legacy)

2GIG-GB1E-345
(eSeries)
The Glass Break Detector (2GIG‐GB1‐345) is a fully‐supervised,
tamper‐protected, ceiling or wall‐mounted unit. The detector provides
a 15 feet 4.6 meters) maximum detection range, 360° maximum
horizontal sensing angle, and dual‐stage glass break detection.
Programming
Sensor Types:
(03) Perimeter
Equipment Code:
Legacy sensor:
(0864) 2GIG Glass Break Detector

eSeries sensor:
(0864) eSeries Glass Break Detector
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Install the detector no more than 15 feet from windows.
•
Use the Honeywell FG-701 to test the GB1.
•
Hardwood floors and spaces with severe echoes can increase the chance of false alarms.
•
When wall mounted:
•
The detector provides protection coverage on the opposite or adjacent window.
•
Windows on the same wall as the detector are not protected.
•
Always mount the detector so the
Test
button is in the downward position.
Troubleshooting
GB1 won’t trigger panel
1.
Verify the loop number is set to Loop 1.
2.
Test using an approved Glass Break Tester (ex. Honeywell FG-701).
GB1 triggers panel when there is no breaking glass (False Alarm)
1.
Verify if any sounds set it off: Slamming doors, dogs barking, dropped items on tile floor.
•
If
a
sound sets it off
:
the sensor may have to be moved to carpeted area. If this has
already been done or is not possible, you may need to replace the sensor.
•
If
no
sounds set it off
:
verify programming (loop 1), then retest the sensor. If you
continue to get false alarms, you may need to replace the sensor.
64

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Life Safety Sensors
Carbon Monoxide Detector
2GIG-CO3-345
The Wireless Carbon Monoxide Alarm consists of an electrochemical
carbon monoxide sensor assembly coupled to a wireless transmitter,
intended for use with wireless alarm systems.
Programming
Sensor Types:
(14) 24‐hour Carbon Monoxide Alarm
Equipment Code:
(1026) 2GIG CO Detector
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Wall‐mounted
detectors should be positioned at least as high as a light switch, and at least
six inches (15 centimeters) from the ceiling.
•
Ceiling-mounted
detectors should be at least 12 inches (30 centimeters) from any wall.
•
Do not place
detector within 5 feet (1.5 meters) of any cooking appliance.
•
Ideal installation locations:
•
Within 10 feet (3 meters) of a sleeping area.
•
Inside the bedroom if it contains a fuel burning appliance.
•
On every floor of the building.
•
Ideally, install in any room that contains a fuel burning appliance.
•
If the appliance or the room is not normally used, such as the boiler room, the detector
should be placed just outside the room so the alarm can be heard more easily.
Troubleshooting
Loss of Supervision
1.
When testing the sensor, verify that the
Test
button is held down until all programmed loops
have triggered on the panel.
2.
Check to make sure programming is correct (especially serial number); test sensor to see if
it shows opened/closed on panel.
3.
Verify the battery is showing the correct voltage.
4.
Verify the distance between the panel and sensor is not too great. This can be difficult
to determine. The sensor has open air range of 350 feet. Additionally, there could be
interference that could be lowering the range. The panel may need to be closer to the
device.
5.
Swap for another contact. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
65
Smoke, Heat and Freeze Detector
2GIG-SMKT3-345
2GIG’s Wireless Smoke/Heat/Freeze Alarm is a battery‐powered wireless
alarm intended for use with a 2GIG system. When smoke, excessive heat
or cold is detected, the alarm sounds a loud local alarm and the built‐in
transmitter sends a signal to the panel. This alarm is designed to provide
protection within a 35‐foot radius of the unit.
Programming
Sensor Types:
(09) 24 Fire

(08) 24 AUX – Freeze and Heat

(23) No response – Notifications only
Equipment Code:
(1058) 2GIG Smoke Detector
Serial Number:
TXID
Loop Number(s):
This sensor uses 1 loop per function:


Loop 1 for Smoke, Loop 2 for Heat, and Loop 3 for Freeze
Each loop must be setup as a different zone. If you want to utilize all three
features (smoke, heat, freeze) you will need to setup three different zones and
use each loop.
Installation
•
Refer to the diagram (on the right) to install the
mounting base on the ceiling or on the wall.
•
Use the 2 screws and anchors provided.
•
Maneuver the base so the screws are at the elbow
of the screw slots and secure.
•
Refer to the sensor’s
Installation Instructions
that
come with the product for additional information.
Troubleshooting
Loss of Supervision
1.
When testing the sensor, verify that the
Test
button is held down until all programmed loops
have triggered on the panel.
2.
Check to make sure programming is correct (especially serial number); sensor to see if it
shows opened/closed on panel.
3.
Verify the battery is showing the correct voltage.
4.
Verify the distance between the panel and sensor is not too great. This can be difficult to
determine. The sensor has open air range of 350 feet. Additionally, there could be interference
that could be lowering the range. The panel may need to be closer to the device.
5.
Swap for another contact.
The Smoke, Heat, or Freeze option is not triggering the panel
1.
Verify that the option not triggering is programmed correctly (each option requires a separate
zone and uses a different loop: 1 for Smoke, 2 for Heat, 3 for Freeze).
2.
Hold down the
Test
button on the sensor for at least 30 seconds and verify on the panel. 66

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Smoke Detector Sensor/Transmitter (Smoke Ring)
2GIG-SDS1-345 (Smoke Ring)
The 2GIG Smoke Detector Sensor, is a 110V AC-powered sensor. It
monitors the interconnect line on interconnected hardwired smoke
detector systems and sends out a transmission when smoke is detected
at any of the smoke alarm units connected on the same circuit.
•
The device has LEDs to visually indicate the status of the sensor.
•
A single CR2032 battery provides backup power in the event that AC
power is lost on the smoke detector system circuit.
•
Converts traditional AC-powered interconnected smoke detector
systems to work with wireless alarm panels.
•
Installs between ceiling and existing AC-powered interconnected
smoke detector.
Compatible Smoke Alarm Models
•
BRK Brands Model 7010B
:
AC Powered Photoelectric Smoke Alarm with Battery Backup
•
Firex Kidde Model i4618
:
Hardwire Ionization Smoke Detector with Battery Backup
•
First Alert BRK Model 9120B
:

Hardwired Smoke Alarm with Battery Backup
•
Kidde Model i12040
:

120V AC Wire-in Smoke Alarm with Battery Backup
•
USI Electric Model 5304
:

Hardwired Ionization Smoke and Fire Alarm with Battery Backup
Programming
Sensor Types:
(09) 24-Hour Fire
Equipment Code:
(1058) 2GIG Smoke Detector
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
Wiring the Connections
•
Before connecting the wires from the smoke detector sensor, identify the (+) line (hot) 120VAC
wire and the neutral wire.
•
Usually the (+) line (hot) 120VAC wire will be black and the neutral wire will be white.
•
Use a voltmeter or voltage sensor to verify that the proper wires are selected.
•
You may need to reconnect power to the electrical circuit powering the interconnected
hardwired smoke detectors in order to do this.
Tips/Troubleshooting
•
Only one SDS1 is required per interconnected smoke detector system.
•
Use an electrician’s linesman plier or equivalent tool to crimp the wiretaps. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
67
FireFighter
2GIG-FF-345
(Legacy)

2GIG-FF1E-345
(eSeries) - Coming soon! *
•
Dual capabilities: can be programmed for Smoke or Carbon Monoxide detection.
•
Monitors any UL existing smoke, carbon, or combination detector that emits a
Temporal Three (T-3) tone.
•
Does not impact UL or Fire Marshall approval of existing smoke detectors.
•
Can be used with Legacy Smoke Detectors: non (T-3).
•
Refer to the
FireFighter’s Installation Instructions
for additional information (i.e.,
how to detect a non-temporal detector when replacement is not an option).
Programming
Sensor Types:
Smoke Detection:
(09) 24 Hour Fire, OR (16) 24 Hour Fire with Verification

CO Detection:
(14) 24 Carbon Monoxide
Equipment Code:
GC2/GC2e:

Smoke Detection:
(1058) 2GIG Smoke Detector


CO Detection:
(1026) 2GIG CO Detector

GC3:

(1069) FireFighter SMKT/CO Listener **

GC3e:
(2069) eSeries FireFighter SMKT/CO Listener **
Serial Number:
This sensor has
2 different serial numbers*
(one to be used for
the Smoke function; the other to be used for the CO function).
It is recommended you
manually enter the correct number
to
ensure the device triggers properly for the desired function. For:

-
Smoke Detection:
enter the
SM#
manually

-
CO Detection:
enter the
CO#
manually
Loop Number(s):
Loop 1
*
The 2 serial numbers can be found on a label on the back of the device and on the circuit board (as
shown in the image). It's recommended to make note of these numbers when installing the batteries.
Installation
•
Make note of the SM# and/or CO# on the FireFirefighter & program it
prior
to installation.
•
Install the mounting plate on the ceiling using the supplied tape or screws; be sure the arrow on the
mounting plate is facing the detector and that it is within 6 inches of the detector.
Testing
The FireFighter (FF) will be in Test Mode for 1 hour after powering on. With the FF mounted, hold the CO/

smoke detector’s
Test
button for at least 30 seconds, the LED on the FF will start flashing red once its
locked on to the detector’s temporal tone. Release the
Test
button and the LED will stop flashing. Refer to
the
FireFighter’s Installation Instructions
(part #10013157B), for additional testing information.
Troubleshooting
Does not trigger an alarm
1.
Verify the detector emits a Temporal-Three (T-3) tone, which produces an interrupted 4-Count (3 half
second pulses, followed by 1 half second pause, repeated a minimum of 180 seconds).
2.
If being used with a legacy detector, which does not support a T-3 pattern, see page 2 (Legacy
Smoke Detectors) of the
FireFighter’s Installation Instructions
for additional information.
3.
Ensure the programming is correct.
4.
Ensure the FireFighter is positioned within 6 inches of the detector, with the holes in its housing
facing the detector.
FireFighter shows loss of supervision
1.
Verify the distance between the 2GIG panel and the FireFighter is within range of the 2GIG panel.
The FireFighter has open air range of 350 feet, and a typical indoor operating range of 100–150 feet.
Additionally, there could be interference that could be lowering the range. The panel may need to be
closer to the device.
*
eSeries Sensor coming soon!
**
Equipment code only available on GC3/GC3e firmware 3.2.3 or later. 68

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Panic Button Remote
2GIG-PANIC1-345
(Legacy)

2GIG-PANIC1E-345
(eSeries) - Coming soon! *
The Panic Button Remote is a compact, battery‐powered, wireless panic
button that transmits an Emergency signal from any location within radio
frequency (RF) range of the panel. The signal can be transmitted to the
panel, whether the security system is armed or disarmed.
•
Completely water resistant
•
Mounting options: lanyard, wristband, wall mount, belt clip, car-visor clip
Inserting and Replacing the Batteries
WARNING! To be useful in duress situations, it is imperative you maintain the
battery in the panic button!
Always use the recommended replacement batteries and ensure that it is new, in
good condition, and fully‐charged.
To ensure proper functioning, it is recommended that end users and/or qualified installation
personnel check the battery for the panic button regularly, at least once per year.
•
Under typical conditions, the battery life is approximately two (2) years.
•
When the battery is low, the panel’s home screen will display a trouble notification.
•
To help to ensure that the panic button is available during a duress event, always replace the
battery when the low battery notification first appears.
Programming
This device is programed under
Wireless Programming
(not Keyfob).
Sensor Types:
(06) 24-Hour Silent Alarm – Hold up button

(07) 24-Hour Audible – Police

(08) 24-Hour Auxiliary – Medical
Equipment Code:
Legacy sensor:
(0868) 2GIG Panic Button Remote

eSeries sensor:
(2868) eSeries Panic **
Serial Number:
TXID
Loop Number(s):
Loop 1
Troubleshooting
To activate the
Panic
button, press and hold the
Panic
button for approximately two (2) seconds.
When the LED illuminates RED, a signal is transmitted to the panel.
Panic button won’t trigger panel
1.
Try changing the equipment type from emergency to contact.
2.
If using sensor type
(06) 24 hour silent
, this will not register on panel, but the signal should be
sent to Central Station.
*
eSeries Sensor coming soon!
**
Equipment code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
69
Fall Detector Pendant
2GIG-F1-345
•
Battery powered pendant style 345 MHz transmitter.
•
Utilizes an accelerometer to monitor movement and body positioning.
•
Data analyzed using advanced fall detection algorithms based on real
human falls.
•
Completely Sealed: Durable, shock, and water resistant (IPx7) with long
lasting battery.
•
Break-away lanyard, LED battery indicator, and a manual emergency button.
Programming
Sensor Types:
(08) 24-Hour Auxiliary – Medical

(07) 24 Hour Audible
Sensor Equipment Type:
Emergency
Equipment Code:
(0868) 2GIG Panic Button Remote
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation and Operation
•
No physical installation of the F1-345 is required.
•
The F1-345 is not designed to be worn while exercising (since vigorous movements that cause
the pendant to swing and stop abruptly may trigger an emergency).
•
The battery is not replaceable. The LED will display Red when the battery is low, at which time
the service provider should be contacted ASAP.
•
The pendant is designed to be worn with the button towards the chest to allow easy thumb
activation.
•
Pressing the button for 2 seconds initiates an emergency call.
•
The pendant should be tested weekly.
Testing
Test the pendant by pressing the
Emergency
button for two seconds, the panel will initiate an
alarm and a call to the monitoring station, and the green battery indicator LED will illuminate.
Troubleshooting
Pendant does not trigger an alarm
1.
Verify the programming is correct.
2.
Verify the battery indicator LED is not Red (low battery).
3.
Verify the location of the person wearing the pendant is within range and that nothing is
causing interference with the pendant.
NOTE:
The pendant has open air range of about 300 feet and a typical indoor operating range of
100–150 feet. 70

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Notification Sensors
Stove & Grill Guard Sensor
2GIG-STVGRL1-345
The 2GIG Stove & Grill Guard is an ON/OFF sensor that alerts the panel
(and optionally the smart phone with Alarm.com) when the knob on a
stove/grill is turned ON. It is compatible with 2GIG panels, including
GC2, GC3, and Vario (and select Honeywell Vista panels).
•
Slim and sleek (2.2” diameter, 0.21” thickness)
•
Easily attaches to most common stove or grill knobs
•
Notification to panel when knob on stove/grill is turned at least 20°
from default OFF position
•
Remote push/SMS/email notification enabled through Alarm.com account (refer to the
Installation Instructions
that come with the product for more information)
•
Water resistant:
Weather sealed sensor disc adheres to grill surface, IP65 Rated
•
Transmission range:
100 feet open air
Requirements
•
2GIG Security & Automation panels:
•
GC2
:
Firmware version 1.17.0.3 or higher
•
GC3
: Firmware version 3.02 or higher
•
Vario
: Firmware version 5.57 or higher
•
Honeywell Vista Panels (15P, 20P, 50P, 10SE, 20SE tested)
Programming
Sensor Types:
(23) No Response
Sensor Equipment Type:
Contact
Equipment Code:
(0862) 2GIG Thin/Door Window Contact
Serial Number:
TXID
Loop Number(s):
Loop 2
Voice Descriptor:
Gas Left On (recommended)
Installation
1.
Ensure the stove/grill/heater is OFF (if possible, also turn off the gas valve and/or power
source).
2.
Remove the knob from the stove/grill.
3.
Ensure the surface around the knob area is clean.
4.
DO NOT
REMOVE THE ADHESIVE BACKING FROM THE SENSOR DISC YET! Place the
sensor disc on the knob stem area and determine the ideal orientation of the disc. This may
be influenced by the presence of screws on the faceplate (
as shown below
).
Continued on the next page... 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
71
Stove & Grill Guard Sensor,
continued
5.
Put a temporary mark on the faceplate to indicate disc orientation (
as shown below
), then
remove sensor disc.
6.
Identify the sleeve that best fits your knob stem, then install it 0.10” above the faceplate (
as
shown below
).
7.
Ensure the sleeve’s magnet aligns with the temporary mark made on the faceplate.
8.
Remove the adhesive backing from the sensor disc and install it on the faceplate.
9.
Ensure the sensor disc’s markings align with the magnet on the sleeve, and that the disc and
sleeve do not touch.
10.
Install the knob back onto the stove/grill.
NOTE:
For detailed instructions, refer the Installation Instructions that come with the product
Troubleshooting
Sensor does not correctly report open/close
1.
Verify the loop number is set to Loop 2.
2.
Verify the magnet on the sleeve is properly aligned with the markings on the sensor disc (no
more than 0.10”).
Contact shows loss of supervision
1.
Verify programming is correct (especially serial number); test sensor to see if it shows
opened/closed on panel.
2.
Verify the distance between the panel and sensor is not too great. The sensor has open air
range of 100 feet. Additionally, there could be interference that could be lowering the range.
May need to add 345 MHz repeater (2GIG-RPTR-345).
3.
Swap for another sensor. 72

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
2GIG Gun Motion Detector
2GIG-GNGRD1-345
The 2GIG Gun Motion Detector adds an important safety tool for firearm
owners by providing a timely notification to the panel when a firearm is moved.
Key Selling Points & Features:
•
The only professionally monitored trigger guard available.
•
Hardened steel lock deters unauthorized use of a firearm.
•
Designed for use with pistols, revolvers, shotguns (non-lever action) and
rifles (non-lever action) with a trigger guard up to 2
1/2
inches long and up
to 1 7/8-inches wide (external dimensions).
•
3-digit combination trigger guard lock deters unintended use.
•
California Gun Safety (DOJ) Device certified.
Programming
Sensor Types:
(24) No Response – Chime on panel and set up on RSP to send notification
(04) Interior Follower – Alarm in Armed Away, No action In Armed Stay, Local
Chime when disarmed
(10) Interior with Delay – Alarm after Entry Delay in Armed Away, No action in
Armed Stay, Local chime when disarmed
(05) Day Zone – Alarm in Armed Away and Stay, Local chime when disarmed
Equipment Code:
(1061) – Tilt Sensor
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Installs around the trigger guard of many hand guns and rifles.
•
Not
to be used on a loaded firearm.
•
Installs/removes as shown on the image on the right.
•
Refer to the
Gun Motion Detector Installation Instructions
for
additional information.
Troubleshooting
Gun lock will not trigger the panel or shows loss of supervision.
1.
Verify correct programming including serial number (TXID) and loop number (Loop 1).
2.
Verify range and ensure sufficient signal strength if weapon is in a storage case.
3.
Ensure the original plastic separation between battery and terminals is removed.
4.
Replace battery (1 CR2032). 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
73
2GIG Outdoor Wireless Contact Sensor
2GIG-DW30-345
(Legacy)

2GIG-DW30E-345
(eSeries) - Coming soon! *
The 2GIG Outdoor Wireless Contact Sensor expands the reach of security
systems to outdoor areas, providing timely notifications when outdoor
gates or doors are opened. Able to handle harsh temperature conditions,
this sensor is ideal for wide gaps when a typical sensor is insufficient.
Key Selling Points & Features:
•
Sensor enables a wide gap (2 inches) enabling sensing for applications
from yard gates and swimming pool access to detached garages
•
Designed for extreme weather conditions (IP56)
-40 ̊ to 150 ̊ F.
•
Sends a notification to the panel when a door, gate, or window is
opened/closed.
•
Enables two unique zones (one is for an internal magnetic reed switch,
while the second is for a normally-closed circuit that can have external).
Programming
Sensor Types:
(01) Exit/Entry 1 – standard delay (close to the panel)

(02) Exit/Entry 2 – longer delay (further from panel; need longer time)

(03) Perimeter – for instant alarm

(23) No Response – to get notification only
Equipment Code:
Legacy sensor:
(0862) 2GIG Thin Door/Window Contact

eSeries sensor:
(2862) eSeries Thin Door/Window Contact**
Serial Number:
TXID
Loop Number(s):
Loop 1 if using a minimum 22AWG jacketed cable connection to an
external closed contact switch (
Wired
)
Loop 2 if using the magnetic reed switch (
not Wired
)
Installation
•
Place within 100 feet of the panel (open air range is 350 feet but may be greater if
unobstructed)
•
Can be mounted on flat or curved surfaces
•
Align the magnet 0.25 inch (recommended) to 2.0 inches from sensor on the side with the
alignment marks
•
Refer to the
Outdoor Wireless Contact Sensor’s Installation Instructions
the come with the
product for additional information
Troubleshooting
Contact shows open and will not close.
1.
Verify the loop number is correct (Loop 1 for external switch; Loop 2 for internal magnetic
reed switch).
2.
Verify the switch and the magnet are properly aligned.
3.
Contact shows loss of supervision.
Verify programming is correct (especially serial number and loop number).
1.
Verify the distance is not too great.
2.
Replace batteries (2 AA batteries).
*
eSeries Sensor coming soon!
**
Equipment code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later. 74

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Flood and Temperature Sensor
2GIG-FT1-345
(Legacy)

2GIG-FT1E-345
(eSeries) - Coming soon! *
•
Fully supervised and tamper protected.
•
Triggers an alarm if the probes are covered with water for 3 minutes,
resets when the probes are free of water for 3 minutes.
•
Triggers an alarm if the temperature:
•
Exceeds 95°F (35°C) for more than 5 minutes; resets when the
temperature goes below 95°F (35°C) for 5 minutes.
•
Falls below 41°F (5°C) for more than 5 minutes; resets when
the temperature goes above 41°F (35°C) for 5 minutes.
•
Sensor has 3 modes (Flood, Heat & Freeze) that each use a separate zone and loop.
Programming
Sensor Types:
(08) 24-Hour Auxiliary Alarm (Water, Temp, Freeze)
Sensor Equipment Type:
Water – for flood

Temperature – for heat

Freeze – for cold
Equipment Code:
Legacy sensor:
(1065) 2GIG Flood Sensor

eSeries sensor:
(2065) eSeries Flood Sensor **
Serial Number:
TXID
Loop Number(s):
This sensor uses 1 loop per function:

Loop 1 for Flood, Loop 2 for Heat, and Loop 3 for Cold
Each loop must be setup as a different zone. If you want to utilize all three
features (flood, heat, freeze) you will need to setup three different zones and use
each loop.
Installation
•
Do not install the battery until you are ready to program the sensor
•
Mount the sensor using the double-sided sticky tape on the Sensor Mounting Plate, or by
using two screws to secure the Mounting Plate
•
Mount the Flood Probe at floor level where the probes would be immersed in water by using
the Probe Mounting Plate and screw
Testing
To test, insert the Flood probe into a cup of water, so that the probes are completely covered. In
about 3 minutes, the alarm should sound.
Troubleshooting
Does not trigger an alarm
1.
Ensure the programming is correct, and the correct loops are used.
FT1-345 shows loss of supervision
1.
Depending on the location of the sensor, it may be out of range. Additionally, there could be
interference affecting the range, the addition of a 345 MHz repeater may help.
*
eSeries Sensor coming soon!
**
Equipment code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
75
Water Leak Detector
2GIG-FT6-345

2GIG-FT6E-345
(eSeries) - Coming soon! *
The 2GIG Water Leak Detector provides timely notification before costly
water damage and flooding happens. Water damage is the #1 residential
insurance claim.
Key Selling Points & Features:
•
First in the industry to provide dual source protection against water leaks.
•
Sends a notification if water is detected where it does not belong (i.e.
dripping/leaking water source or pooled water present).
•
Easy installation (no screws or tools needed).
•
2GIG and Honeywell 345 MHz compatible.
•
Hot and cold ambient temperature warnings.
•
Temperature thresholds:
•
High
: 95° F (35°C)
•
Low
: 41°F (5°C)
Programming
Sensor Types:
(08) 24-Hour Auxiliary Alarm (Water, Temp, Freeze)
Sensor Equipment Type:
Freeze – for cold

Temperature – for heat

Water – for flood (leaks/drips)
Equipment Code:
Legacy sensor:
(1065) 2GIG Flood Sensor

eSeries sensor:
(2065) eSeries Flood Sensor **
Serial Number:
TXID
Loop Number(s):
This sensor uses 1 loop per function:


Loop 1 for Cold, Loop 2 for Heat, and Loop 3 for Flood
Installation
•
Place in locations that have a potential for water leaks or flooding.
•
Do
not
place on a metal or conductive surface.
•
If needed, secure detector in place with the provided double sided adhesive tape without
covering the three metal contacts.
Troubleshooting
Does not trigger alarm or triggers Incorrect alarm.
1.
Ensure the programming is correct and the correct loops are used.
FT6-345 shows loss of supervision.
1.
Depending on the location on the location of the sensor, it could be out of range or there may
be interference affecting the range. The addition of a 345 MHz repeater may help.
2.
Verify programming (especially the serial number and/or loop number) Remember, each
option (cold, heat, and flood) requires a separate zone and uses a different loop: 1 for Cold, 2
for Heat, and 3 for Flood.
*
eSeries Sensor coming soon!
**
Equipment code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later. 76

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Wireless Doorbell
2GIG-DBELL1-345
The Doorbell (2GIG‐DBELL1‐345) is a dual‐purpose doorbell that can be
installed with the dwelling’s existing 24V wiring and/or use the 345 MHz radio
frequency. The button can be used for numerous purposes; standard doorbell,
holdup button, emergency button, used to trigger Z-Wave devices, etc.
Programming
Sensor Types:
(23) No Response – can trigger Z-Wave device and customer may receive
notifications

(06) 24 Silent Alarm – used as a hold-up button

(08) 24 Hour Aux – Medical or Emergency button
Equipment Code:
(1063) - 2GIG Doorbell
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Mount the sensor within 100 feet (30 meters) of the panel (open air range is 350 feet).
•
When installed as a wired doorbell with the home’s existing 24 AC wiring, the push button
remains illuminated and will activate the existing doorbell chime.
•
Although the doorbell has been designed to withstand weather, and features a weep hole for
draining, it is recommended that you avoid mounting the sensor in areas that may be subject
to extreme moisture.
Troubleshooting
Loss of Supervision
1.
Check to make sure programming is correct (especially serial number); test sensor to see if it
shows opened/closed on panel.
2.
Verify the battery is showing correct voltage.
3.
Verify the distance between the panel and sensor is not too great.
•
This can be difficult to determine. The sensor has open air range of 350 feet.
•
Additionally, there could be interference that could be lowering the range. You may
need to add a 345 MHz repeater (2GIG-RPTR-345).
4.
Swap for another contact.
Doorbell isn’t Triggering the Z-Wave Device
1.
Verify the Doorbell is communicating with panel.
2.
Verify that reporting is enabled under Doorbell programming.
3.
Verify rules setup on remote service provider is correct. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
77
Other 345 MHz Sensors
Wireless Keypad
2GIG-PAD1-345
The 2GIG Wireless Keypad (2GIG‐PAD1‐345) is a wall‐mounted
unit designed for use as a secondary keypad for the 2GIG security
system. It communicates with the panel using the 345 MHz
frequency and provides users with the following features:
•
Arms system in
Stay
or
Away
mode
•
Disarms system
•
Fire and Panic emergency functions
•
Lithium batteries
•
Transmits 345 MHz
•
ETL listed
Does NOT show system status!
Installation
•
Mount the keypad within 100 feet (30 meters) of the panel (open air range is 350 feet).
•
Secure the mounting plate to the wall using the four (4) Plastic Wall Anchors and Phillips Head
Screws (provided).
•
Connect the batteries by removing the two battery pull tabs (located near the metal clips on
each battery).
Programming
Equipment Code:
(0867) 2GIG Wireless Keypad
Serial Number/Device ID:
TXID
Tips/Troubleshooting
Remember the PAD1:
•
Does

not

show any system statuses
•
Can only Arm, Disarm, and activate Fire and Panic emergency functions
NOTE:
Refer to the
System Configuration Programming
section of this guide for more information on
programming a keypad. 78

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
4-Button Keyfob Remote
2GIG-KEY2-345
(Legacy)

2GIG-KEY2E-345
(eSeries)
The 2GIG 4‐Button Keyfob Remote (2GIG‐KEY2‐345) gives users the
ability to turn the security system ON and OFF before entering the
home or after exiting. If there is an emergency, you can turn on the siren
and automatically call the central monitoring station.
Programming
Serial Number:
TXID
Equipment Code:
Legacy
: (0866) KEY2-345 4-Button Remote

eSeries
: (2866) eSeries 4-Button Keyfob Remote
Emergency Key:
1 (Aux), 2 (Audible), 3 (Silent), and 4 (Fire)
Troubleshooting
Keyfob won’t arm or disarm system
1.
Verify you programed the keyfob in
Q3
(
for

GC2
) and under
Keyfobs
(
for

GC3
).
2.
For the sub question ‘
Select fob used/enable 0 to 1,
’ verify a selection has been made for
Used
or
Enabled
.


NOTE
: If using a
GC2
and the panel firmware version is 1.10 or newer this option will be
enabled, if older than 1.10 the option will be
Used.
Panic button (holding the away and disarm buttons simultaneously) doesn’t trigger panel
1.
Under
Keyfob
programming, verify that the sub question
‘Select fob emergency key (0-4)’

has the correct option selected:
0 = disabled, 1 = aux alarm, 2 = audible alarm, 3 = silent
panic, or 4 = fire.
For GC3 panels, keyfobs only arm/disarm the Smart Area they are assigned to. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
79
Wireless Indoor Repeater (345 MHz)
2GIG-RPTR1-345
(Legacy)

2GIG-RPTR1E-345
(eSeries) - Coming soon! *
•
The RPTR1 repeats 2GIG and Honeywell 345 MHz signals that are
unable to directly communicate with the system.
•
Lithium-Ion battery included.
•
Plug & Play – plug it in and it starts repeating.
•
Optional zone programming for tamper, AC power, and low battery
supervision.
•
Repeated bit in signal to eliminate "repeated signal storm."
Installation
•
The repeater should be installed at the mid-point between the panel and the devices that are
being repeated.
•
Mount the repeater(s) as high as possible to help receiver sensitivity.
•
Avoid mounting repeaters in areas where there is a large quantity of metal, metallic surfaces,
or electrical wiring.
•
Attach the unit to the wall using the 4 supplied screws.
•
If the repeater will be learned in as a supervised zone, the Tamper screw must be installed.
•
Install the battery, then wire the AC adapter to the TB1 terminal block.
•
Plug the AC adapter into a wall outlet not controlled by a switch.
Programming
The Repeater is a plug and play device and does not require any programming to operate.
Programming is only required if you want to monitor for Tamper, AC Loss, and Low Battery
conditions.
Sensor Types:
(23) No Response Type – alerts only the end user

(08) 24 Hour Auxiliary Alarm – alerts the end user & Central Station
Sensor Equipment Type:
(1) Contact
Equipment Code:
Legacy sensor:
(1067) 2GIG Repeater **

eSeries sensor:
(2067) eSeries Repeater **
Serial Number:
TXID
Loop Number(s):
Loop 1, 2, or 3 (any loop will work)
Testing
•
The LED on the cover will illuminate steady green.
•
A solid Red LED indicates a
Tamper
or
AC Power Fail
condition.
•
A Slow Flashing Red LED indicates a
Low Battery.
•
A Fast Flashing Red LED indicates a
Jammed
condition.
•
Remove the AC adapter from the wall outlet, within 2 minutes an alarm should be triggered.
*
eSeries Sensor coming soon!
**
Equipment code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later. 80

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Takeover Module
2GIG-TAKE-345
(Legacy)

2GIG-TAKE1E-345
(eSeries) - Coming soon! *
•
Wired to Wireless converter/Takeover Module/Super Switch.
•
Each module can convert
8 hardwire zones
into
8 wireless
zones

(dry contacts only).
•
Stack multiple Takeover Modules on one 2GIG system.
•
Needs to use existing hardwired system or separate power supply (12-volt).
•
Not used in every installation; only used when converting hardwire system
from another manufacturer.
No Life/Safety devices!
No Normally Open Devices!
Hardware Conversation Kit
2GIG-TAKE-KIT1
This kit contains the TAKE-345 along with a dedicated
power supply. Follow the instructions for the TAKE-345.

Programming
Sensor Types:
Use the sensor type that matches the hardwire option
Equipment Code:
Legacy sensor:
(0873) 2GIG Takeover Module

eSeries sensor:
(2873) eSeries Takeover Module **
Serial Number:
The
last digit

of the

serial #

will be the port it takes over
Loop Number(s):
Loop 1 for all zones
Installation
•
Mount the module next to the existing panel where the hardwired zones are connected
•
All of the zones on the Takeover Module act as supervised wireless zones
The module must be powered up with back-up battery first to
prevent low battery alert!
To Wire the Takeover Module
with
an Existing Power Source
1.
Remove AC power from existing wired panel.
2.
Remove leads from battery on existing wired panel.
3.
With power removed, wire the zones to the Takeover Module.
•
Terminals 3-10 are marked as Zones 1‐8 on the Takeover Module and are where the
zones are connected.
•
For example, to wire zone 1 on the Takeover Module take the positive or HI side of the
zone off the existing panel and place it in terminal 3/Zone 1 on the Takeover Module.
•
Leave the negative side or the LO (GND) side of the zone wired to the existing panel.
4.
Repeat this procedure for all zones to be connected to the Takeover Module.
*
eSeries Sensor coming soon!
**
Equipment code only available on GC2e firmware 1.21 or later, and GC3e firmware 3.2.3 or later.
Continued on the next page... 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
81
Takeover Module,
continued
To Wire the Takeover Module
without
an Existing Power Source
IMPORTANT!
Before connecting power to the Takeover Module, wire the zones to
Takeover Module. Terminals 3‐10 are marked as Zones 1‐8 on the Takeover Module.
For example:
to wire zone 1 on the Takeover Module, take the positive or HI side of the zone
and place it in Terminal 3/Zone 1 on the Takeover Module.
1.
Repeat the steps above for all zones to be connected to the Takeover Module.
2.
Group all LO/(GND) wires together and connect them to terminal 1/G (GND) Port of the
Takeover Module.
Powering the Takeover Module and Other Devices
1.
The Takeover Module has two wires attached RED (+) and BLACK (‐). Connect the red wire to
the red terminal and the black wire to the black terminal on the existing panel’s battery.
2.
Connect the wires from the existing panel for the battery into the spades lugs on top of the
wires from the Takeover Module that is now connected to the battery.
3.
IF USING AN EXISTING POWER SOURCE
: Wire the existing panels AUX power out to
terminal 2/12V port on the Takeover Module. If you are using the Takeover Module with PIRs,
Glass Break Detectors, or other devices that need power, they must receive power from the
AUX power on the existing panel. Reconnect AC power to existing panel.


NOTE:
Remove all other devices wired to AUX power on the existing panel (such as keypads
or any other unused devices requiring power).
Troubleshooting
After wiring up Take-345 and programming none of zones will trigger the panel
1.
POWER
: Verify with volt meter the Take-345 is getting 12-13v. Also press the
Learn
button
on the module. This should activate a bright red LED for approximately 6 seconds, before
turning off. If this does not activate, the module is not getting correct power or is possibly
defective.
2.
WIRING
: Verify the LO/common wires are wired correctly. There are 2 methods, try both. (For
more information, refer to the
Installation Instructions
that come with the product)
3.
RESISTORS
: Depending on the resistor, length and gauge of the wire, the resistors can
cause this issue – remove them.
4.
PROGRAMMING
: Make sure you have the correct loop (Loop 1) for all zones and that you
correctly entered the serial number (if entering manually). Also try learning in the zones.
Panel trouble showing low battery on all the Take-345 zones
1.
POWER-UP SEQUENCE
: Completely power down the Take-345 for up to 5 minutes. Next,
plug the backup battery into the Take-345, then the 12v via the 12v port. (This fixes the issue
the vast majority of the time)
2.
POWER
: Verify with volt meter the Take-345 is getting 12-13v. Also press the
Learn
button
on the module. This should activate a bright red LED for approximately 6 seconds before
turning off. If this does not activate, the module is not getting correct power or is possibly
defective.
3.
BACK-UP BATTERY
: Completely unplug the back-up battery, and test the voltage. Voltage
should be 12-13v. (Complete this process even if the battery is new)
4.
TAKE-345
: If the power-up sequence has been tried and the back-up battery is good, then
the Take-345 will probably need to be replaced.
Continued on the next page... 82

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Takeover Module Wiring
Wiring Order:
1.
Disconnect all power to existing hardwire system.
2.
Completely wire the Takeover Module.
3.
Connect back-up battery

terminals (module and
existing system)!
4.
Reconnect the existing
systems power supply.
NOT for UL/ETL

Listed Installation!
Takeover Module Kit Wiring
Wiring Order:
1.
Disconnect all power to
existing hardwire system.
2.
Completely wire the
Takeover Module.
3.
Connect back-up battery

terminals (module and
existing system)!
4.
Reconnect the existing
systems power supply.
If the system is NOT powered up in the correct order, it will show ‘
Low Battery
’

on each zone controlled by the Takeover Module. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
83
900 MHz – Security Peripherals
GC2: 900 MHz Transceiver
2GIG-XCVR2-345
•
Enable bi-directional communication with Wireless Touchscreen
Keypad (2GIG-TS1), Go!Bridge (2GIG-BRDG1-900) & IMAGE 1.
•
Easy to install into any GC2 Panel.
•
Replaces the existing 345 MHz receiver and provides both a

900 MHz transceiver and 345 MHz receiver functionality.
You MUST HAVE 900 MHz Transceiver to use any of the 900 MHz
Security Peripherals!
Go!Bridge

Broadband Communication
for GC2 Panels
2GIG-BRDG1-900
Image Sensor
2GIG-IMAGE1
(Alarm.com only)
Wireless Touch Screen
Keypad
2GIG-TS1-E
If you use the 900 MHz Transceiver and any of the 900 MHz devices
with a GC2e panel, you lose the encrypted functionality 84

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Go!Bridge – Broadband Communication for GC2 Panels
(GC2 only)
2GIG-BRDG1-900
Requirements
Ensure the GC2 Panel meets these requirements:
•
Firmware Version 1.12 (or higher)
•
2GIG‐XCVR 900 MHz Transceiver
Installation
•
For UL 1023 compliance:
the Go!Bridge must be installed in the
same room as the Internet modem or router.
•
For Internet access:
the Go!Bridge must be connected to the
local network router using an Ethernet cable (not provided).
Programming
Step
Action
1
Enter
Panel Programming
with the
Installer Code
(default code =
1561
).
2
Press
Go To
, then select
Q92.
3
Press the
u
button to scroll to
(1) Go!Bridge
, then press the
q
arrow.
4
At the
Q: Network Device ID (Read Only)
screen:
1.
On the
GC2
: press
Learn.
2.
On the
Go!Bridge
: press and release the
Learn
button (the small black plastic button under the LEDs).
5
When the ‘
Learn operation succeeded
’ message appears, the Go!Bridge and GC2 are linked:
1.
Press
OK.
2.
Press the
q
arrow.
6
At the
Select Configuration Source (0 to 1)
screen:
1.
Ensure option
(0) DHCP
is selected.
2.
Press the
q
arrow.
7
At the
Q: Select Port # (1 to 8)
screen, you can direct the Go!Bridge to use up to 8 specific ports for
data transmission.
•
For most residential applications, simply press the
q
arrow to set port 1 to
(0) Disabled.
•
Repeat for ports 2 through 8.
8
At the
Summary of Network Device
screen, press
Skip.
9
At the
Q93 Enter Broadband Network Failure Time (1 to 255
)
screen:
1.
Enter the desired number of minutes that must pass before a network failure triggers the panel to issue
a trouble alert. The default is 30 minutes.
2.
Press the
q
arrow.
10
At the
Q94: Select broadband network failure causes trouble
screen:
1.
Ensure
(1) Enabled
is selected.
2.
Press
End
11
At the
Summary of System Configuration
screen:
1.
Verify the settings.
2.
Press
Exit
to save changes (the panel will reboot).
Troubleshooting
•
LED for IP network
. Verify the IP LED is lit.
•
LED for 900 MHz connection.
Verify the LED is lit. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
85
Image Sensor
(GC2 version)
2GIG-IMAGE1
(Alarm.com only)
The Image Sensor is a pet immune PIR (passive infrared) motion detector with
a built-in camera. The sensor is designed to capture images during alarm or
non-alarm events. Users can also initiate image capture on-demand to Peek-In
on their property. Images are stored locally and uploaded either automatically
when motion is captured during alarm events or manually when requested by
the user. Once uploaded, images are available for viewing on the Alarm.com
Website or an Alarm.com Smart phone app.
Requirements
Ensure the GC2 Panel meets these requirements:
•
Firmware Version 1.10 (or higher)
•
2GIG-Cell Radio module
•
2GIG‐XCVR - 900 MHz Transceiver
Programming
Before programming the image sensor into a new network, you must reset it as follows:
1.
Insert a paper clip into the hole in front of the sensor to access the
Reset
button.
2.
Press and hold the
Reset
button for three (3) seconds. This power cycles the sensor.
3.
Hold down the
Reset
button for 10 seconds. When the LED begins flashing, the sensor is
reset and is removed from the existing network.
If the image sensor is not communicating with its network, you can use the
Reset

button to clear the sensor from that network. If the sensor is still communicating
with its network, clear the sensor by deleting it from the panel.
Sensor Types:
(04) Interior Follower – Standard Motion Placement

(23) No response – Notifications and Automation Rules Only
Equipment Code:
(9999) Alarm.com Image Sensor
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Determine sensor mounting location based on installation scenario and criteria noted in the
Installation Guidelines
that come with the device. For best image capture, the target capture
areas should be centered in the frame. (e.g., If end user wants to capture people coming
through the door, the doorway should be centered in camera/PIR view).
•
Verify RF communication prior to mounting. To verify that the Image Sensor communicates
with the panel in its mounting location, enter
System Test
through the
Installer Toolbox
and
trigger the Image Sensor.
•
Determine desired mounting angle for end user scenario; attach mounting arm to sensor-back
and re-attach sensor to sensor-back. The mounting arm attaches to the back of the sensor
enabling the sensor angle to vary based on the application.
•
To obtain the full 35’ x 40’ coverage area, mount the sensor at a 6 ̊ downward angle. This
corresponds to a “teeth up” orientation of the mounting arm.
•
For most smaller areas in residential installs, mount arm with “teeth down” for a deeper angle
(18 ̊).
•
Secure the back of the sensor to the mounting arm with the provided screw
•
If the camera will be mounted perpendicular to the wall, mount the sensor without the
mounting arm/bracket directly on the wall, at a 12°
Continued on the next page... 86

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Image Sensor,
continued
Troubleshooting
IMAGE1 will not enroll
1.
Verify the XCVR2 transceiver is connected.
2.
Verify the IMAGE1 is receiving power (LED is solid for 5 seconds following power up).
3.
Verify the IMAGE1 is not enrolled in another panel: Hold the reset button for 10 seconds to
reset.
Images not captured
1.
Verify the IMAGE1 is connected to the panel.
2.
Verify the end user has the correct Alarm.com service plan (must have Plus plan for non-
alarm functionality).
3.
Verify rules initialization is completed (verify on panel or Dealer site. Resend via Dealer site).
Images not uploading
1.
Alarm auto-uploads off for first 4 hours after any IMAGE1 enrolled in system. (Manually
request alarm images on customer site or enable auto uploads through the Dealer site.
2.
Capture type not set for auto-uploads.
3.
Verify the upload status of images in the “Gallery” section of the customer site. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
87
Wireless Touch Screen Keypad
(GC2 only)
2GIG-TS1-E
The Wireless Touch Screen Keypad (2GIG‐TS1‐E) is a wall‐
mounted, full‐color, touch screen interface that provides
many of the same easy to use keypad functions available on
the panel. It is designed for indoor use only and gives users
the ability to control lights, thermostats, and door locks, as
well as to view the status of every sensor zone.
Requirements
Ensure the GC2 Panel meets these requirements:
•
The GC2 Panel and TS1 Firmware Versions must match or be the latest available
•
2GIG‐XCVR 900 MHz Transceiver
Programming
Equipment Code:
(1059) 2GIG-TS1 Wireless Touchscreen Keypad
Serial Number:
The TS1 can only be ‘
Learned in
’
•
Once Panel is in
Learn Mode
– Press
Pair with Panel
on TS1
•
Once TS1 is paired, it will be in standby until the panel exits system
configuration
Installation
•
Ideally, the keypad should be mounted to a wall at about eye level
•
The location must have AC power available and nearby
•
Avoid locations with studs, electrical wires, and/or pipes
Troubleshooting
TS1 will not pair with panel:
1.
Verify that you have replaced the standard 345 MHz receiver to the 900 MHz transceiver
(2GIG-XCVR2).
2.
Verify that the firmware version on the panel and the TS1 are the same.
3.
Make sure range is acceptable (approx. 150 feet). If the device still can’t learn in, try pairing
it with the device 5 feet or less from the panel. This will help verify which issues could be
causing the problem.
TS1 is not accepting user codes, time and date is incorrect, not able to disarm:
1.
This is almost always caused by having different firmware on the panel and on the TS1. Verify
firmware and update panel or TS1 as needed.
NOTE:
Refer to the
System Configuration Programming
section of this guide for more information on
programming a keypad. 88

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC3: 900 MHz Transceiver
2GIG-XCVR3-GC3
900 MHz Transceiver
*
2GIG-XCVR3-GC3
*
MUST HAVE 900 MHz Transceiver to
use the Image Sensor
Image Sensor
2GIG-IMAGE2
At present TX, RX, SMK+ and GND are used for wiring the XCVR3. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
89
Image Sensor
(GC3 version)
2GIG-IMAGE2
(Alarm.com only)
The Image Sensor is a pet immune PIR (passive infrared) motion
detector with a built-in camera. The sensor is designed to capture
images during alarm or non-alarm events. Users can also initiate image
capture on-demand to Peek-In on their property. Images are stored
locally and uploaded either automatically when motion is captured
during alarm events or manually when requested by the user. Once
uploaded, images are available for viewing on the Alarm.com Website or
an Alarm.com Smart phone app.
Requirements
Ensure the GC3 Panel meets these requirements:
•
Firmware Version 3.02 (or higher)
•
2GIG-Cell Radio module
•
2GIG-XCVR3-GC3 – 900 MHz Transceiver
Programming
Before programming the Image Sensor into a new network, you must reset it as follows:
1.
Insert a paper clip into the hole in front of the sensor to access the
Reset
button.
2.
Press and hold the
Reset
button for three (3) seconds. This power cycles the sensor.
3.
Hold down the
Reset
button for 10 seconds. When the LED begins flashing, the sensor is
reset and is removed from the existing network.
If the image sensor is not communicating with its network, you can use
the
Reset
button to clear the sensor from that network. If the sensor is still
communicating with its network, clear the sensor by deleting it from the panel.
Sensor Types:
(04) Interior Follower – Standard Motion Placement

(23) No response – Notifications and Automation Rules Only
Equipment Code:
(9999) Alarm.com Image Sensor
Serial Number:
TXID
Loop Number(s):
Loop 1
Installation
•
Determine sensor mounting location based on installation scenario and criteria noted in the
Installation Guidelines
that come with the device. For best image capture, the target capture
areas should be centered in the frame. (e.g., If end user wants to capture people coming
through the door, the doorway should be centered in camera/PIR view).
•
Verify RF communication prior to mounting. To verify that the Image Sensor communicates
with the panel in its mounting location, enter
System Test
through the
Installer Toolbox
and
trigger the Image Sensor.
•
Determine desired mounting angle for end user scenario; attach mounting arm to sensor-back
and re-attach sensor to sensor-back. The mounting arm attaches to the back of the sensor
enabling the sensor angle to vary based on the application.
•
To obtain the full 35’ x 40’ coverage area, mount the sensor at a 6 ̊ downward angle. This
corresponds to a “teeth up” orientation of the mounting arm.
•
For most smaller areas in residential installs, mount arm with “teeth down” for a deeper angle
(18 ̊).
•
Secure the back of the sensor to the mounting arm with the provided screw.
•
If the camera will be mounted perpendicular to the wall, mount the sensor without the
mounting arm/bracket directly on the wall, at a 12°.
Continued on the next page... 90

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Image Sensor,
continued
Troubleshooting
IMAGE2 will not enroll
1.
Verify the XCVR3-GC3 transceiver is connected.
2.
Verify the IMAGE2 is receiving power (LED is solid for 5 seconds following power up).
3.
Verify the IMAGE2 not enrolled in another panel: Hold the
Reset
button for 10 seconds to
reset.
Images not captured
1.
Verify the IMAGE2 is connected to panel.
2.
Verify the end user has the correct Alarm.com service plan (must have Plus plan for non-
alarm functionality).
3.
Verify rules initialization is completed (verify on panel or Dealer site. Resend via Dealer site).
Images not uploading
1.
Alarm auto-uploads off for first 4 hours after any IMAGE2 enrolled in system. (Manually
request alarm images on customer site or enable auto uploads through the Dealer site.
2.
Capture type not set for auto-uploads.
3.
Verify the upload status of images in the “Gallery” section of the customer site. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
91
Accessories
Easy Updater for GC2 Panel and TS1
(GC2 only)
2GIG-UPDV
The 2GIG UPDV is a compact, portable tool that lets installers in the field
load the latest firmware update onto the GC2 and TS1 without a computer.
Installation
•
The 2GIG UPDV ships with the current firmware (as of ship date) installed.
•
To upload a more recent version of firmware you must have: a computer, a
Mini
USB to USB Power and Data
cable (such as the Duracell LE2178), and a 2GIG
Username and Password.
•
To get a 2GIG Username/Password, visit www.2GIG.com, then click
To Dealer
Site
and register.
Programming the UPDV with the most recent version of firmware from www.2GIG.com
1.
Go to www.2GIG.com, click on
To Dealer Site
, and log in.
2.
Click on
Support Materials
>
Firmware
>
Firmware Update 2GIG UPDV.
3.
A new page displays. Select the desired language, then click
Save File
.
4.
Use the Mini USB to USB Power and Data cable to connect the UPDV to the computer.
5.
On the top right corner of the browser, click the
q
arrow to display the downloaded file.
6.
If this is the first time this computer is being used to download firmware to the UPDV, a dialog box
displaying
No COM Ports found with FTDI
support is displayed, typically the required drivers are
automatically downloaded, and the next series of dialog boxes will be displayed:
7.
When the download is complete, disconnect the USB cable.
To download firmware from the UPDV to the GC2:
1.
Remove the backplate from the GC2.
2.
Disconnect the battery and power from the GC2.
3.
Plug the UPDV 4 pin connector cable into the J1 connector on the GC2 circuit board.
4.
Plug in the backup battery.
5.
Reconnect power to the panel.

The UPDV will communicate with the panel to determine if a firmware upgrade is possible.
6.
Press the button on the UPDV. If a firmware upgrade is possible, the process will start.
•
The
Home
and
Emergency
buttons on the GC2 will flash as the firmware is uploaded.
•
When the firmware has finished uploading, the
Home
and
Emergency
buttons stop flashing on
the GC2, the UPDV will display
Done
, and the panel will reboot.
7.
Disconnect the UPDV from the panel.
8.
Verify the firmware uploaded by checking the version on the panel. 92

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Z-Wave Devices (908 MHz)
Home Automation – Electrical
Z-Wave Single Wall Outlet
WO15EMZ5-1
Turns anything plugged into the bottom outlet into a smart device.
Learning the Devices
Prepare the panel to include (or remove) the device, then:
•
To include/add:
press the button on the device
once
•
To remove:
press the button on the device
twice
Tips & Important Information
•
When adding/removing the device must be in its permanently installed location.
•
If you have trouble adding the device, you may need to "remove it" (even if new).
•
15 amps, 1800W max
•
1 H.P. max, 120 VAC
•
Refer to the instructions that came with the device for more information.
CAUTION! Requires a certified electrician to be installed!
Z-Wave Isolated Contact Fixture
Legacy Product
Allows you to control ceiling fans, pool pumps, etc.
Learning the Devices
Prepare the panel to include (or remove) the device, then:
•
To include/add:
press the button once
•
To remove:
tap the button three times, then press and hold
Tips & Important Information
•
Maximum Load:
Isolated Contacts: 20 amps G.P. maximum,
277 VAC, 10FLA, 60LRA, 250VAC, Motor: 1 H.P. maximum,
120/240 VAC Incandescent: TV8, (Tungsten), 120 VAC, 960W
maximum
CAUTION! Requires a certified electrician to be installed! 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
93
Smart In-Wall Single Switches
Various Models
The following applies to all light switches.
Dimmable Devices
•
Use an Air Gap Switch on the face (lower left), that when pulled out,
completely removes the power available to the load (simply turning the
dimmer off does not).
•
This enables the lamps that are controlled by the device to be changed
with minimal danger of electrical shock.
•
The air gap switch must be pushed all the way back in for the dimmer to
operate the lamps again.
LED Indication
•
To act as a night light, the LED on the will turn ON when the Associated
device is OFF.
•
The LED can be user configured to turn ON, when the Associated device
is ON, if desired.
CAUTION! Requires a certified electrician to be installed!
Z-Wave Plus Wall Mount Switch
WS15Z5-1
Allows remote ON/OFF control of loads connected to the switch.
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
tap the top/bottom switch continuously until recognized.
•
To remove:
tap the top/bottom switch continuously until recognized.
Tips & Important Information
•
1 H.P. max, 120 VAC
•
15 amps, 1800W max
CAUTION! Requires a certified electrician to be installed! 94

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Z-Wave Plus 3-Way Wall Accessory/Switch
WT00Z5-1
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
tap the top/bottom switch continuously until recognized.
•
To remove:
tap the top/bottom switch continuously until recognized.
Tips & Important Information
•
When installing a Z-Wave 3-Way Light setup utilizing 2GIG products,
you will need a Load Bearing switch and a non-load bearing. Multiple
switches can be utilized to control multiple Load Bearing devices.
•
Associate the Load Bearing device with the non-load bearing. Once
all of the devices are in the Controller (Alarm Panel), the next step is to
associate them together. Association is a Z-Wave term that allows for
one device to “Control” another device. In this case, the light switch will
control the Load Bearing Device.
CAUTION! Requires a certified electrician to be installed!
Z-Wave Wall Mount Dimmer (500-Watt)
WD500Z5-1
Allows remote ON/OFF control and dimming of connected lights.
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
tap the top/bottom switch continuously until recognized.
•
To remove:
tap the top/bottom switch continuously until recognized.
Tips & Important Information
•
Maximum Load:
500 Watts for control of permanently installed lighting
fixtures only (Not for control of receptacles).
•
Proper Single Gang Installation:
Using WD500Z-1’s standard full heat-sink (all tabs), the
connected incandescent lamp load shall not exceed 500W.

–
If a tab is removed from one side of the unit:
the connected incandescent lamp load
must not exceed 400W.

–
If both tabs are removed from the unit:
the connected lamp load must not exceed 300W.
•
Proper Dual Gang Installation:
The connected incandescent lamp load must not exceed
400W for each of the two WD500Z-1 units.
•
Proper Triple Gang Installation:
The connected incandescent lamp load must not exceed
300W for each of the three WD500Z-1 units.
CAUTION! Requires a certified electrician to be installed! 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
95
Z-Wave Wall Mount Dimmer (1000-Watt)
Legacy Product
Allows remote ON/OFF control and dimming of connected lights
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
tap the top/bottom switch continuously until recognized.
•
To remove:
tap the top/bottom switch continuously until recognized.
Tips & Important Information
•
Maximum Load:
1000 Watts for control of permanently installed lighting
fixtures only (Not for control of receptacles).
•
Proper Single Gang Installation:
Using WD1000Z-1 standard full heat-sink (all tabs), the
connected incandescent lamp load shall not exceed 100W.

–
If a tab is removed from one side of the unit:
the connected incandescent lamp load
must not exceed 900W.

–
If both tabs are removed from the unit:
the connected lamp load must not exceed 800W.
•
Proper Dual Gang Installation:
The connected incandescent lamp load must not exceed
900W for each of the two WD1000Z-1 units.
•
Proper Triple Gang Installation:
The connected incandescent lamp load must not exceed
700W for each of the three WD1000Z-1 units.
CAUTION! Requires a certified electrician to be installed!
GoControl Smart Wireless Light Switch
Legacy Product
Controls Z-Wave Light Bulb and switches/dimmers remotely and wirelessly
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
tap the top/bottom switch continuously until recognized.
•
To remove:
tap the top/bottom switch continuously until recognized.
Tips & Important Information
•
Maximum Load:
None
CAUTION! Requires a certified electrician to be installed! 96

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Dimmable LED Lights
3 models available
Z-Wave Dimmable LED Light Bulb
Legacy Product
Instant-on smart LED screw-in light bulb is fully-dimmable
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
turn the power to the light bulb socket ON.
•
To remove:
reset the bulb by using the switch to turn power to the
bulb ON. The Smart LED Light Bulb will flash twice to confirm removal.
Tips & Important Information
•
Power Supply 120 VAC, 60 Hz Brightness 750 lumens (equal to 60W incandescent light bulb)
•
Power Consumption 9 Watts
•
Color Temperature 2700K
•
Bulb Lifetime 25,000 hour (equivalent 22.8 years based on 3 hours/day)
Z-Wave Dimmable LED Indoor Flood Light
Legacy Product
Smart LED dimmable indoor flood light bulb
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
turn the power to the light bulb socket ON.
•
To remove:
reset the bulb by using the switch to turn power to the
bulb ON. The Smart LED Light Bulb will flash twice to confirm removal.
Tips & Important Information
•
Power Supply 120 VAC, 60 Hz Brightness 650 lumens (equal to 65W incandescent light bulb)
•
Power Consumption 7.5 Watts
•
Color Temperature 5000K
•
Bulb Lifetime 25,000 hour (equivalent 22.8 years based on 3 hours/day)
Z-Wave Recessed Retrofit LED Kit
Legacy Product
Designed to replace a conventional incandescent halogen downlight
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To include/add:
switch the power to the light bulb socket ON.
•
To remove:
reset the bulb by using the switch to turn power to the
bulb ON. The Smart LED Light Bulb will flash twice to confirm removal.
Tips & Important Information
•
Power Supply 120 VAC, 60 Hz Brightness 650 lumens (equal to 65W incandescent light bulb)
•
Power Consumption 8.5 Watts
•
Color Temperature 2700K
•
Fixture Lifetime 25,000 hours (equivalent 22.8 years based on 3 hours/day)
•
Fits Recessed Fixture Size 5” to 6” diameter 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
97
Smart Plug-ins
2 models available
Z-Wave Plug-in Lamp Dimmer Module
PD300EMZ5-1
Fully dimmable instant-on smart LED screw-in light bulb
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
For NWI inclusion
: press the button on the device
once.
•
For classic inclusion:
press the button on the device
twice.
•
For removal:
press the button
twice.
Tips & Important Information
•
300 W for incandescent lamps only.
•
A minimum of 20-watt load is recommended for the “Load Sense” feature and dimming
capabilities of this product to operate properly.
Z-Wave Plug-in Appliance Module
PS15EMZ5-1
Plug-in Appliance switch provides on/off control to a connected load
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
For NWI inclusion:

press the button on the device
once.
•
For classic inclusion:
press the button on the device
twice.
•
For removal mode:
press the button on the device
twice.
Tips & Important Information
•
15 amps, 1800W max
Home Automation – Security, Comfort & Control
Z-Wave Door Locks
Various manufacturers
Compatible models include:*
•
Kwickset
:

GC2/GC3:
910, 912, 914, 916
•
Schlage
:
GC2:
BE369, BE468, BE469, FE599


GC3
: BE468, BE469
•
Yale
:
GC2/GC3:
YRD210, YRD220, YRL220, YRD110, YRD 120
•
Danalock
:
GC2/GC3:
V3 Smart Lock
Please follow the manufacturers guidance on
installing and programming door locks.
*
Compatible with GC2 firmware 1.17.04 or later and GC3 firmware 3.1 or later. 98

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Smart Siren-Strobe Alarm
Legacy Product
•
Siren/strobe alerts intruders of a security system presence.
•
Emits 105 dB alert.
Learning the Device:
Adding
1.
Prepare the panel to include a unit to the network by adding it to
a group (method of adding a node to the network) (
refer to the
panel’s user manual if needed
).
2.
If the panel supports Network Wide Inclusion (NWI) locate the siren/strobe near the
proposed installation location. If not, skip to Step 5.
3.
With the panel in
Inclusion
mode, press the siren/strobe
Program/Tamper
switch for 1
second and release. The LED will blink.
4.
You should see an indication on the panel that the “
device was included
” in the network.

–
If the LED stops blinking:
Skip to Step 8.

–
If the LED does not stop blinking:
Relocate the siren/strobe to within 100 feet (line of
sight) of a Z-Wave device or your hub and repeat Step 3. If the LED continues to blink, the
panel does not support NWI, continue with Step 5.
5.
Place the siren/strobe within 3 feet of the panel.
6.
With the panel in
Inclusion
mode, depress the siren/strobe
Program/Tamper
switch for 1
second then release. The LED will blink.
7.
You should see an indication on the panel that the “
device was included
” in the network. The
LED will stop blinking.
8.
The device will appear in the list of switches. It should display “
binary switch
.”
Removing
1.
Set up the Z-Wave Interface Controller into
Exclusion
mode, and following its instruction to
delete the siren/strobe from the panel.
2.
Press the siren/strobe Program/Tamper switch for 1 second and release to be excluded. The
LED light will flash continuously when the sensor is in the
Exclusion
condition.
Tips & Important Information
•
When triggered, the siren/strobe will trigger for 30 seconds (default setting):

–
During that time the siren will emit a very loud pulsating audible alarm at 105db.

–
The integrated strobe light will also flash during the 30 seconds.
•
The LED indicator light on the siren/strobe will not be on during normal operation.
CAUTION! This is an extremely loud siren, do not place near your ear! 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
99
Z-Wave Programmable Thermostat
GC-TBZ48
Smart thermostat for comfort, energy savings, and a clean design
to match any décor.
Learning the Device:
Inclusion/Exclusion is started by putting the controller into add
node or remove node state and performing the following:
1.
Set your primary panel to
Include, Add
or
Install
mode, to add the thermostat as a node on
your network (
refer to the panel’s user manual for detailed instructions)
.
2.
Press any button on to take thermostat out of sleep mode.
3.
Press and hold the
FAN
button for 5 seconds.
SETUP
will appear in the status display line.
4.
Scroll to
Z-Wave
using the
p
/
q
buttons. Press
SELECT
.
5.
When prompted by your Z-Wave panel, press the
YES
button on the Z-Wave Install screen.
6.
Press
SELECT
(mode button) to add thermostat to network.
7.
Display line should flash the following in the status display line...

–
If connection is made:
WAIT
then
SUCCESS

–
If Z-Wave does not connect to panel:
WAIT
, then
FAIL
8.
If thermostat fails to connect, repeat
Steps 3-7
to re-try connecting.
As part of the process, the thermostat sends a node information frame at normal power. Low
power inclusion or low power exclusion is not possible.
Tips & Important Information
•
Battery powered design runs on 4 “AA” batteries
•
Can be powered by 24 VAC “C” wire from HVAC system
•
Works on standard HVAC systems: 2 stage heat/ 2 stage cool
•
Works on heat pump HVAC systems: 3 stage heat/ 2 stage cool
CAUTION! Do not install batteries and temporarily power the thermostat
from 24VAC to include onto a Z-Wave network. Shortened battery life may
occur when 24VAC power is removed. 100

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Garage Door Controller
GD00Z-4 CONTROLLER

GD00Z-5 CONTROLLER
•
Control door with the panel or remotely.
•
Works with nearly every garage door opener.
Learning the Device
Prepare the panel to include (or remove) the device, then:
•
To

include/add:
press and release the
link
button on the device.
•
To

remove:
press and release the
link
button on the device.
Product Compatibility Information
The GD00Z is compatible with the vast majority of sectional garage door openers manufactured
after 1993, however there are a few that have been identified as being incompatible.*
Since 2013 some garage door opener manufacturers have incorporated custom features that
utilize a proprietary interface from the wall button to the motor. The GD00Z does not support
these special interfaces.
The following is a list of the operators that are known to be non-compatible
with Linear’s GD00Z Controller:
*
Chamberlain MyQ Models:
•
WD962KEV, KPEV & MLEV
•
WD832KEV
•
HD 930EV & 420EV
•
LW500EV
•
PD752D & KPV
Genie Series III Models:
•
PowerMax 1500
•
TriloG 1200 & 1500
•
IntelliG 1000 & 1200
LiftMaster MyQ Models:
•
8355, 8360, 8500, 8550, 8557 & 8587
Craftsman AssureLink / MyQ Models:
•
3043 & 30437
*
This is not intended to be an exhaustive listing, but covers some recent models of commonly-found
products in the retail marketplace. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
101
Customer Settings
GC2 Home Screen Navigation
GC2 Customer Toolbox
To access the
Customer Toolbox:
1.
Press the
Security
button on the GC2
home screen.
2.
Press the
Menu
button.
3.
Press the
Toolbox
button.
4.
Enter the
Customer Code


(default code =
1111
).
Default Customer Code
Default Customer Code =
1111 102

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
GC2 Customer Toolbox,
continued
Toolbox Screen (1 of 3)
Button
Function
User Management
Add/edit any of the 64 user codes
System History
Logs alarms, alerts, arm/disarms, and
bypasses
System Test
Displays a list of all programmed security
sensors; provides confirmation that the
panel receives their wireless signals
Bypassed Sensors
Displays a list of all programmed sensors;
allows you to manually bypass zones
Brightness/Volume
Allows users to adjust screen brightness
and volume
Chime Setup
Allows users to change the chime of
individual zones
Toolbox Screen (2 of 3)
Button
Function
Blackout Timeout
Select amount of time display stays lit after
the screen has been touched
Clean Screen
The touchscreen ignores all input for 30
seconds; allows it to be wiped/cleaned
Calibrate Touch
Screen *
Used to re-calibrate the touch screen’s X
and Y axis. Useful if the touch screen is not
accurately accepting touch input
Set Date
Change the system date (not recommended
since GC2 receives this from the cell radio)
Set Time
Change the system time (not recommended
since GC2 receives this from the cell radio)
Version
Displays: Panel serial number, Firmware
version, Z-Wave version, etc.
*
'Calibrate Touch Screen' is not an option on the GC2e. The
feature is not needed due to the capacative touch screen.
Toolbox Screen (3 of 3)
Button
Function
Telephone Test
Performs a function test of the POTS module
(POTS module required)
Cell Phone Test *
Performs a function test of the cellular
module (POTS module required)
Installer Toolbox
Opens the Installer Toolbox (System
Configuration, Default Panel, Walk Test, etc.)
*
'Cell Phone Test' is not on the GC2e as this is a legacy feature.
2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
103
GC3 Home Screen Navgation
GC3 Customer Settings
The GC3 home screen options include:
1.
Smart Home Controls
2.
Smart Areas*
3.
System Usage and Info
4.
System Settings
Default Master Code (Customer Code)
Default Master User Code =
1111
*
The
Smart Areas
button will only appear if Q69 is enabled.

Smart Home Controls
Button
Function
Lights
User can control Z-Wave lights
Locks
User can control Z-Wave locks
Thermostats
User can control Z-Wave thermostats
Garage Doors
User can control Z-Wave garage doors
Scenes
User can create and edit scenes (ex. Lock
Up and Exterior Lights off)
Rooms
User can group Z-Wave devices and
scenes by location 104

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0

Smart Areas
This button only appears on the home screen if
Q69
is enabled.
Button
Function
Smart Areas
Button
The button will appear:
•
Blue:
If all Smart Area(s) are in a
normal “Ready to Arm” state
•
Orange:
If any of the Smart Area(s)
have a trouble/alert
•
Red:
If there is life safety alarm on
any of the Smart Areas(s)
Enter Your
Code to Access
Smart Areas
The pin-code entered determines what
Smart Area(s) display:
•
Master Code
or
Installer Code:

displays all Smart Areas
•
Guest User code:
only displays
Smart Area(s) assigned to that user
Smart Areas
Screen
Displays all Smart Area(s) a user is been
assigned so all authorized partitions can
be managed from a single screen.
•
Smart Areas shown can be armed/
disarmed
•
Each Smart Area appears disabled
until a sensor or keypad is been
assigned to that Smart Area
•
You can also view troubles/alerts/
alarms for each Smart Area
NOTE:
The names of individual Smart
Areas can be updated by the Master
User under
System Settings > Smart
Areas’ Settings.

System Info and Usage
Button
Function
History
User can view history of Alarm, Arming/
Disarming, Bypass, and Alerts
System Info
Displays Z-Wave Home ID, Panel Serial
Number, Firmware version, Build Version,
Radio Modem, Z-Wave version, and
Open Source Licenses
Dealer Info
Displays Dealer information (if available) 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
105

System Settings
Smart Home Settings
is grayed out if the Master User code is used (unless the
Master User code is given permission from the Installer).
Button
Function
Users
Add/edit any of the 100 user codes, including
schedules
Sounds
Adjust the volume for: Voice & Chime,
Doorbells, Keypad, and System Annunciation
Bypass
Sensors
View a list of all programmed sensors; allows
manual bypass of zones
Smart Home
Settings
Will be grayed out if the
Master Code
is
used (unless the Master User code is given
permission from the Installer)
Screen
Adjust the screen brightness and timeout,
as well as initiate a
Clean Mode
where the
touchscreen is temporarily turned OFF for the
purpose of cleaning
The GC3 Panel Firmware Version 3.2.1
introduces two new screen saver modes:
My
Photos
and
Demo Mode
Date/Time
Change system date/time (not recommended
since GC3 receives this from the cell radio)
Language
Select between English, French, and Spanish
System Tests
Select between
Sensors Test
or
Console Test
Firmware
Update
View any updates to the Firmware Version
available via connected USB
Firmware versions 3.2 (or higher) show if the
device is a GC3 or SP1 along with the serial
number for the device
Installer
Toolbox
Open the
Installer Toolbox
(System
Configuration, Default Panel, Walk Test, etc.)
Network
Settings
Select and manage
Wireless
,
Wired
, or
Access Point
settings
Cell Radio
Swap
Replace the existing cell card without powering
down the panel
Sensor
Chimes
Change a sensor’s chime
Smart Areas’
Settings
The Master User can change the name of each
Smart Areas (partition). If
Q69
is disabled, S1
System will be the only option to view/edit
Only available on GC3 Panels with Firmware
Version 3.2 or later.
106

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Basic Troubleshooting
General Sensor Issues
The following are tips for troubleshooting general sensor issues.
•
Always verify the programming:
•
Double check that the sensor type, serial number, and loop
numbers are correct.
•
Please refer to the
2GIG Installation and Programming Guide
for
additional details.
•
If sensor is not transmitting to panel,
verify other sensors are working correctly
:
•
If other sensors
are
functioning correctly:
the problem will be environmental
(distance/interference), programming, or hardware related (faulty sensor).
•
Perform a visual inspection of hardware for damage, ensure the battery is secure
(tab has been removed).
•
Verify sensor is within approximately 100-150 feet.
•
If using non 2GIG or Honeywell 5800 series wireless sensors, make sure you
have the appropriate receiver or translator.
•
Refer to the
Security Peripherals Installation, Programming & Troubleshooting
Tips
section of this
Field Guide
for more information.
•
If all other sensors are
not
working:
the problem could be the receiver/transceiver
or panel.
General Console Issues
Console Low Battery
1.
Verify the battery is correctly plugged into the panel.
2.
Verify the panel has been receiving 14 volts 1700 mA for at least 3 hours.
Console Tamper
1.
Verify the tamper button is depressing correctly.
2.
Verify the back plate is mounted correctly (and the screw is
not in the way).
3.
If needed, disable this tamper using the following:
•
For GC2
:

Q71
•
For GC3
:

Q64
Console Screen Scrambled
The panel screen is not displaying correctly (either the screen is not centered or portion of screen
is scrambled).
1.
Power cycle the panel.
2.
Verify the ribbon cable is securely fastened.
3.
For GC2 only
: Hold down the top left corner of screen for approximately 15 seconds
(until the panel beeps). 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
107
Panel Trouble Conditions
If the panel is beeping, it is most likely a trouble condition. To view troubles:
•
For GC2
:
Press the
Security
button, then press the
yellow square with the white triangle

next to the menu button, then press
OK
.
•
For GC3
:
Press the
Message
icon on the top bar of the
home screen
.
Trouble Condition
Possible Solutions
AC Loss
The panel is not receiving 14V at 1700mA.
•
Make sure the transformer is plugged in and providing the correct voltage to ports 1
and 2 on the terminal block on the panel.
•
Also, make sure the wire polarity is correct.
Day Zone
This is a sensor type that causes a trouble if the sensor is tripped when the system
is disarmed but will cause an alarm when armed. Verify that this is how the end user
wants the zone to function.
•
If the end user wants the zone to function differently, change the sensor type in
System Configuration
to the appropriate type.
Low Battery
A device is reporting
Low Battery
to the panel, the trouble alert will be proceeded by
which the device is affected.
•
Confirm the voltage of the battery on the device is correct.
•
Replace battery and test sensor for correct functionality.
•
If still showing
Low Battery
, the sensor may need to be replaced.
Tamper
A device is showing tamper. Most 2GIG devices have a tamper switch that will cause a
trouble alert when not being pressed.
•
Verify that the pieces which house the device are firmly attached.
•
Verify the tamper button is functioning correctly by pressing the switch and letting go
while watching the main panel for status change.
Low Battery on
Takeover Module
The panel will show a
Low Battery
on all zones programmed for the Take-345.
a.
POWER-UP SEQUENCE
:

Completely power down the Take-345 for up to 5
minutes, then: plug the back-up battery into the Take-345, then the 12v via the 12v
port. (
This fixes the issue the vast majority of time
)
b.
POWER
:

Verify with volt meter the Take-345 is getting 12-13 Volts AC.
c.
BACK-UP BATTERY
:

Completely unplug the back-up battery, test voltage. Voltage
should be 12-13v. (Complete this process even if the battery is new).
d.
BAD TAKE-345
: If the power-up sequence was tried and the back-up battery is
good, then the Take-345 will probably need to be replaced.
Radio Modem
Network Failure
This is caused when the panel is unable to communicate to the cell provider (usually
because poor signal strength or the card is not registered correctly).
•
For GC2
: signal strength needs to be 10/31 or higher
•
For GC3
:

signal strength needs to be 2/6 or higher
If poor signal strength and registration time...
... has been a
reoccurring issue:
•
Try changing providers (AT&T/ Verizon)
•
Add longer antenna to get away from interfering building material
•
For GC2 only
:

The
Go!Bridge
may be a solution

... is

recent:
•
Ask customer if panel has been moved or if any changes have been done to the
house.
•
It is possible the cell tower is down or receiving maintenance.
•
The cell card could be malfunctioning; a new one may solve the issue. 108

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Panel Trouble Conditions,
continued
Trouble Condition
Possible Solutions
Broadband Network
Failure (Wi-Fi)
For GC2
:

This occurs when the
Go!Bridge
loses its broadband connection.
•
Verify the router or modem the
Go!Bridge
is connected to has an Internet
connection.
•
Restart the
Go!Bridge.
•
Check if the necessary ports need to be opened.
•
Use
Q94
to toggle this trouble.
For GC3
:
This occurs when the GC3 Panel cannot connect to the Remote Service
Provider via Wi-Fi or Ethernet (via 2GIG-LAN-GC3)
•
Verify the end user has a stable Internet connection.
•
Verify the broadband settings are correct.
•
Power cycle the GC3.
•
Use
Q33-35
to toggle this trouble.
•
IMPORTANT!
When updating a GC3 to Firmware version 3.0.2 (or higher) and the
panel will
not
be connected to a Wi-Fi network,
Q34
must be disabled.
RF Jam
The panel detects that a transmitter is being jammed.
•
For GC2
:
Q65
toggles this trouble
•
For GC3
:

Q31
toggles this trouble
Wireless Sensor Loss
of Supervision
This trouble will be preceded by the sensor #. The panel is not registering the
supervisory signal for the sensor. This trouble can be toggled in the
individual sensor’s programming.
a.
Verify programming is correct (especially the serial number).
b.
Test the sensor to see if it shows opened/closed on panel.
c.
Verify other sensors are working and not showing loss of supervision (if this is
system wide; it may be a receiver issue).
d.
Verify the battery voltage.
e.
Verify the distance between panel and sensor is not too great.
•
Approximately 100-150 feet in a house
•
You may need to add 345 MHz repeater (2GIG-RPTR-345)
f.
Swap for another contact.
Loss of Keypad A/C
Power
This trouble will be preceded by which keypad is not receiving 14V @1700mA.
•
This can occur when the secondary keypad is wired into the same transformer as
the main panel or another secondary keypad.
Loss of Transceiver
Supervision
(GC2 only)
The panel is not registering that a transceiver is installed.
•
Verify that the stock 345 receiver, 2GIG-XCVR2, or the 2GIG-DREC2-319 is
installed with pins aligned properly.
•
If it is installed correctly, power down the panel and pull out the receiver/
transceiver.
•
If it is hot to the touch it is most likely fried (it should feel slightly warm).
•
Wait several minutes, then replace and power up the panel. Retest.
Phone Line Failure
The panel is unable to communicate with the Central Station using the POTS line.
•
For GC2
:
Q8
toggles this trouble
•
For GC3
: n/a
Siren Supervision
The wired connection for siren is not detecting a siren.
•
For GC2
:

Q21
toggles this trouble
•
For GC3
:
Q28
toggles this trouble 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
109
Z-Wave Troubleshooting
Issue
Possible Solutions
Z-Wave device won’t learn in
a.
Verify the Z-Wave device is compatible with the panel and/or panel
firmware version.
b.
Press
Remove Device
on the panel and press the learn button/
sequence on the Z-Wave device. If this was the issue, the panel will
display “
A device has been removed from (another) network.
” Retry
adding the Z-Wave device.
c.
Verify that the correct pairing button/sequence was pressed on the
Z-Wave device.
d.
Bring the panel and the Z-Wave device within 3 feet of each other,
then retry.
e.
Check if any other Z-Wave device can learn in to panel.
f.
Press
Reset Z-Wave Controller
, then try adding/removing.
***WARNING!
This will completely clear all Z-Wave
programming from the panel
***
Z-Wave device became a
Failed Device
(This happens when the panel
cannot communicate with the
Z-Wave device)
a.
Rediscover the network.
b.
Remove the device and re-add, then retest the system.
c.
Possible range issue; try adding Z-Wave repeating device.
d.
Possible interference issue; check for other 900 MHz devices in
the house (e.g., baby monitors and cordless telephones), use a 900
MHz spectrum analyzer to check for interference in the house.
Customer is trying to use App
to control Z-Wave device, but
it’s not functioning correctly
a.
Verify the device is physically working (have customer press the
lock and unlock buttons on the door lock).
•
If NOT working:
troubleshoot device (batteries, power,
wired correctly – depending on Z-Wave device).
•
If working:
go to the next step.
b.
Verify the 2GIG panel can communicate with Z-Wave device.
c.
Navigate to the Z-Wave devices on the panel:
•
For GC2
: Press
Services
then
Z-Wave.
•
For GC3
: Press
Smart Home Controls.
d.
Select the desired Z-Wave device, change status of Z-Wave device
and observe to verify if change occurs on Z-Wave device.
•
If NOT working:
verify no other Z-Wave devices have
failed (possible mesh network has broken down). Try
rediscovering the network, then retest. If still not working,
the Z-Wave Device may have become a failed device.
•
If working:
go to the next step.
e.
Verify the panel has good cell communication with the remote
service provider.
•
Run cell test. Cell status should be:

–
For GC2
:

10/31 or higher

–
For GC3
: 2/6 or higher
•
NOTE
: There is also the registration time (viewable via the
remote service provider).
•
If poor cell communication is the issue, see R
adio Modem
Network
failure in the
Panel Trouble Conditions
section of
this document.
•
If there is good cell communication, double check with
remote service provider to verify signals are going through. 110

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Smart Areas FAQs
The Smart Areas (Partitioning) feature is only available on GC3 firmware
versions 3.2 or later.
Question
Answer
How do I enable the Smart
Areas feature?
To enable this feature, the GC3 must be on firmware version 3.2 or later.
1.
Press the
2GIG logo
on the GC3 home screen.
2.
Enter the
Installer Code
(default code =
1561
).
3.
Press
System Configuration.
4.
Press
Panel Programming.
5.
Select
Q69: Smart Areas.
6.
Select
Enable.
7.
Press
Return to System Configuration.
8.
Press the
t

arrow.
9.
Press
Save.
10.
You will see a
Smart Areas
button on the bottom of the home page,
which indicates that Smart Areas is enabled.
Can I change the names of
each Smart Area?
Yes. The Master User can change the name of individual Smart Area(s) by
clicking
System Settings
from the home screen, then select Smart Areas’
Settings. You can also change the names of Smart Areas on Alarm.com,
but they are labeled as "
Partitions
" (rather than "
Smart Areas
").
Can I restrict what Smart
Area(s) users have access
to? And, can I specify a
schedule?
Yes. Once a user is added, you can edit the user to specify what Smart
Area(s) to grant access. You can also specify a schedule. However,
the schedule cannot be restricted to a specific Smart Areas. Whatever
Schedule is assigned to a user will apply to any of the Smart Areas that
user has access to.
I enabled Q69, but when I
click
Smart Areas
from the
home screen Smart Areas 2,
3, and 4 are disabled. Why?
Each Smart Area will remain disabled until a sensor or keypad is assigned
to that area. Additionally, users will only see the Smart Area(s) that have
been assigned to them (based on their user code).
The
Smart Areas
button on
the home screen is not blue
like the other buttons. Why?
The Smart Area button on the home screen will appear:
•
Blue:
If all Smart Area(s) are in a normal ‘
Ready to Arm
’ state
•
Orange:
If any of the Smart Area(s) have a trouble/alert
•
Red:
If there is life safety alarm on any of the Smart Areas(s)
How do I arm/disarm Smart
Areas individually?
To arm/disarm individual Smart Areas, click the
Smart Areas
button from
the home screen.
I don’t see Smart Areas on
Alarm.com. Why?
Alarm.com uses the terminology
Partitions
rather than
Smart Areas. 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
111
RMA Process
2GIG Standard Return Process
The 2GIG return process is designed to eliminate unnecessary returns and the costs associated
with these returns. It is to a customers benefit to troubleshoot product in the field before shipping
it back for review.
Return Process Overview
Without exception this procedure should be followed.
1.
Customer has an issue with a product at an install.
2.
Customer is required to call NSC Technical service (1-855-546-3341). With the
exception of the DW10, ALL products are required to be troubleshot.
3.
Customer troubleshoots products with NSC Tech Support. If device is determined to
be defective a Tech Ticket # is issued for the device or devices.
4.
Customer returns the product to a distributor with the Tech Ticket #. Warranty is

determined off the date the Ticket # was initiated and compared with either the date

the product was shipped to the distributor or the manufacturing date.
5.
Distributor or Dealer calls NSC with product list and associated ticket #’s.
6.
NSC issues a Return authorization (RA) for the products.
7.
Distributor or Dealer returns the product to NSC for inspection/testing.
8.
Any “No Problem found” products are reported back to Distributor or Dealer.
9.
NSC will return the "No Probelm Found" product back to Distributor or Dealer. NSC
will also destroy product at customers request.
*NSC will not give credit for “No Problem” found or customer damaged units.*
•
Products returned without necessary Tech Ticket #’s will be denied.
•
Please make sure your installers and customers understand the process.
•
Our complete warranty language can be obtained from the following link below:

http://www.nortekcontrol.com/support/customer-service/warranty-returns/
5919 Sea Otter Place, Suite 100 Carlsbad, CA 92010 800.421.1587 www.nortekcontrol.com 112

2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
Resources
Training Resources
Dealer Information
2GIG Dealer Portal
The Dealer Portal can be found at
2gig.com/
dealers
or
Dealer.2gig.com
, and contains
various information, such as:
•
Sell Sheets
•
Guides and Manuals
•
Release Notes and Technical Bulletins
•
Firmware
•
Beta Tester Application
•
GC2 and GC3 Compatibility Chart
•
Video Library
Nortek Dealer Locator
Want your customers to find you on our
website? Register to be on our dealer locator!

nortekcontrol.com/dealer-update-form
Nortek Certified Dealer Registration
Dealers with 50% or more certified techs can
apply to be a Certified Dealer on our portal.

learnnortekcontrol.com/certification
Additional Training
Certified Tech Academy
•
Live Weekly Webinars
•
Certified Onsite Tech Courses
•
Training Videos & More
Learnnortekcontrol.com
or
Learn2GIG.com 2GIG GC2/GC3 Certified Tech - Field Guide
Rev.4.0
113
2GIG Mobile Device Demo Apps
Android / iPhone / Tablet / iPad
versions available from Google Play
or the Apple App Store
•
2GIG GC3 Coach
•
2GIG NVR
•
2GIG Video

Contact Information