2GIG GC2e - Fingertip Guide Rev A

2GIG
®
Security & Automation System
Fingertip Guide
PRINTER'S INSTRUCTIONS: FINGER TIP GUIDE,GC2e - 10022258 A, BLACK, 20LB MEAD BOND,
8.5' X 5.5', TOL. +/- 0.125", SCALE: 1:1, FRONT & BACK, FOLDING: ALBUM FOLD - BINDING: SADDLE-STICH Copyright © 2019 Nortek Security & Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additional Patents Pending.
The 2GIG, GC2e, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other Nortek Security
& Control trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information, contact your 2GIG alarm
dealer for pricing or visit
www.nortek.com
,
www.nortekcontrol.com
, or
www.2gig.com
.
Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check with your local
dealer for further details and availability of language options.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and
recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control.
Nortek Security & Control
5919 Sea Otter Place, Suite 100.
Carlsbad, CA 92010
USA
800-421-1587 Copyright © 2019 Nortek Security & Control LLC.
3
Contents
Welcome to the GC2e System
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
About this Guide
.....................................................................................................
4
Support Services
....................................................................................................
4
Home Screen
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Emergency and Home Button
..........................................................................................
6
System Icons .......................................................................................................
7
Burglary Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Arm the System (Stay Mode)
...........................................................................................
8
Silent Control
.......................................................................................................
9
Arm the System (Away Mode)
..........................................................................................
10
Bypass Sensors
.....................................................................................................
11
Disarm the System
...................................................................................................
12
In the Event of a Burglary Alarm
.........................................................................................
14
If You Need to Use the Duress Code
.....................................................................................
15
Fire and Emergency Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
In the Event of a Fire Alarm ............................................................................................
16
Manual Alarms ......................................................................................................
17
Security Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
Change the Master User or Duress Code
.................................................................................
19
Create a User Code
..................................................................................................
20
System Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Limited Warranty
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
Warnings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23 Copyright © 2019 Nortek Security & Control LLC.
4
Welcome to the GC2e System
This Quick Reference guide shows system owners how to use the basic features of the 2GIG GC2e Security & Automation System. For more in-depth
information, download the
GC2e User Guide
from
2gig.com/dealers
or visit
http://www.2gig.com
.
About this Guide
This guide is designed for use by home and business owners of the 2GIG GC2e Security & Automation System from Nortek Security & Control. It is
recommended that the GC2e Panel and all associated sensors and peripherals be professionally installed by an authorized 2GIG alarm dealer
. For
regulatory compliance, professional installation is required. For a list of dealers in your area, visit
http://www.nortekcontrol.com
.
Support Services
If you require technical assistance with the system, contact your 2GIG alarm dealer or visit your alarm dealer's website. Copyright © 2019 Nortek Security & Control LLC.
5
Home Screen
To wake the touchscreen, press the

Home
button on the panel. The touchscreen goes into sleep mode after five (5) minutes of inactivity. To change
this setting to between 30 seconds and 10 minutes, tap
Security > Menu > Toolbox
, enter the Master User Code, tap

→
, and then change the
Backlight Timeout
setting.
The Home screen includes these elements:

»
Security:
Tap Security to access the
Arm
,
Menu
, and
Status
screens. See "Burglary Protection" on page 8.

»
Services:
Tap
Services
to access features for controlling
Z-Wave devices. If Z-Wave features are not programmed,
this button will not appear.

»
System Icons:
Indicate system information. See "System
Icons" on page 7.

»
System Logo:
Tap and enter the Duress Code to transmit
a user duress report to the Central Station. See "If You
Need to Use the Duress Code" on page 15.

»
Date/Time:
Shows the system date/time.

»
Current Weather, Daily Forecast, and Hourly Forecast:

Requires an active account with a Remote Service
Provider that supports weather forecasts and weather
service alerts. Copyright © 2019 Nortek Security & Control LLC.
6
Emergency and Home Button
Emergency Button/Indicator
Press this button as the first step to manually trigger an alarm. See "Manual
Alarms"
on page 17. During regular operations, the
Alarm
button changes states as follows:

»
SOLID:
Lights solid WHITE to indicate it is available for use.

»
BLINKING:
Blinks WHITE during an emergency alarm.
Home Button/Indicator
Press this button to wake the touchscreen or to return to the
Home
screen. During
system operations, the
Home
button changes states as follows:

»
SENSOR STATUS:
Lights solid GREEN when all sensors are closed
(System Ready to Arm). Turns OFF when any sensor is open (System Not
Ready to Arm).

»
ARMING STATUS & ALARM MEMORY:
Solid RED when armed. Blinks
RED during the Entry Delay countdown, during an alarm, and after an alarm
(System Armed) while the system is still armed.

»
POWER OUTAGE:
Flashes BLUE when all sensors are closed (System
Ready to Arm). Flashes RED while the system is armed. Copyright © 2019 Nortek Security & Control LLC.
7
System Icons
The status bar that appears on the top of the
Home
screen and on most system menus reveals a variety of icons providing system information.
Figure 1
System Icons
Table 1-1
System Icons
AC Power On
AC Power Off
Sounder Disabled
Low Backup Battery
Test Mode
Touch Screen
Keypad Traffic
Over-the Air
Firmware Update
Interior Sensor
Open Copyright © 2019 Nortek Security & Control LLC.
8
Burglary Protection
To detect an intrusion, ensure the GC2e Panel is in the System Ready to Arm state (see "Bypass Sensors" on page 11). Then arm the system.
Arm the System (Stay Mode)
Apply this mode when people and/or pets will be staying inside. Typically, this mode arms the premises' perimeter zones (for example, doors and
windows) and leaves the interior zones (for example, motion detectors) disarmed.
To arm the system:
At the
Security
or
Menu
screen, tap
Arm
.
Tap
Stay
to arm the system.
The system arms and shows the arming
counting down. When the countdown
expires, the system is fully armed in the
Stay mode.


 Copyright © 2019 Nortek Security & Control LLC.
9
Silent Control
You can silence Control Panel beeps and announcements when arming or disarming in Stay Mode (for example, at night when you do not want to
disturb occupants who are sleeping) in one of the following ways:

»
At the
Home
or
Security
screen, tap the Silent Control
button.

»
At the
Ready
to
Arm
screen, check the
Silent Exit
box.

»
On the
Exit Delay
screen, tap silence.
IMPORTANT:
Consult your installer to determine if the
Quick Exit
feature is enabled on your system. When
Quick Exit
is allowed and
the system is armed in Stay Mode, you have the option of tapping the
Quick Exit
button on the System Armed screen to start the
Exit Delay
countdown. This gives you time to exit the premises without having to disarm the system. At the end of the countdown, the
system automatically re-arms itself in Stay Mode. Copyright © 2019 Nortek Security & Control LLC.
10
Arm the System (Away Mode)
Apply this mode when people and pets will be leaving the premises.
Typically, the installer configures the system so this mode arms both the perimeter
zones (for example, doors and windows) and the interior zones (for example, motion detectors).
To arm the system:
At the
Security
or
Menu
screen, tap
Arm
.
Tap
Away
to arm the system.
The system arms and shows the Exit
Delay counting down. When the Exit
Delay expires, the system is fully armed
in the Away mode.



NOTE:
Consult your installer to determine if the
Auto Stay
feature is enabled. When
Auto Stay
is enabled and you arm the system
in Away Mode, you must exit the premises through an Exit/Entry door. If no one exits out through an Exit/Entry door at the end of the
Exit Delay
countdown, the system automatically arms itself in Stay Mode. For more in-depth information, see the
GC2e User Guide
.
NOTE:
Consult your installer to determine if the
Exit Delay Restart
feature is enabled. When this feature is enabled, if you exit and
then re-enter the premises before the Exit Delay countdown expires, the Exit Delay countdown restarts one time before the system
arms. For more in-depth information, see the GC2e User Guide. Copyright © 2019 Nortek Security & Control LLC.
11
NOTE:
The Quick Bypass feature can also be configured by the installer. Consult with your installer to see if this feature is available on your system.
Bypass Sensors
Before the system can be armed, all protected doors and windows must be closed or bypassed. If any sensors are open when the system is disarmed,
the
Arm
button on the panel turns YELLOW.
To force bypass all open sensors:
1.
At the
Security
or
Menu
screen, tap the YELLOW
Arm
button.
2.
At the
Bypass
screen, tap
Bypass All
.
3.
At the
Enter Code
screen, enter a valid user code to bypass the sensor.


 Copyright © 2019 Nortek Security & Control LLC.
12
Disarm the System
When the system is armed, it is actively protecting the premises. When you no longer want the system to protect the premises, you can disarm the
system.
Disarm the System from Stay Mode
To disarm the system from Stay mode:
At the
Security
or
Menu
screen, tap
Disarm
.
Enter your code to disarm the system.


TIP:
If a false burglary alarm is activated while the system is armed (for example, someone inadvertently opens a protected door/
window) and you want to cancel or silence the alarm, see “If You Want to Cancel/Silence a False Burglary Alarm “ on page 14. Copyright © 2019 Nortek Security & Control LLC.
13
Enter your code to disarm the system.

Disarm the System from Away Mode
To disarm the system from Away mode:


Enter the premises through a designated Entry Delay sensor-protected door.
NOTE:
Consult your installer to determine the length of the
Entry Delay
feature. For more in-depth information, see the
GC2e User Guide
. Copyright © 2019 Nortek Security & Control LLC.
14
In the Event of a Burglary Alarm
Sensors have been installed to protect perimeter doors and windows for the premises. Motion detectors may also be installed to protect interior areas.
Each sensor is programmed to alert the system to react in a specific way should its protection zone be violated.
When the system is armed, it initiates the following sequence of events when a protected zone is violated:
1.
For instant sensors, the alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specified
by the
Burglary Bell Cutoff Time
setting. The factory default setting is four (4) minutes. Consult your installer to determine the cutoff time for
your system.
2.
For delayed sensors, the system immediately starts the
Entry Delay
countdown to allow time to disarm the system. At the end of the countdown,
the alarm siren sounds and will continue to sound until a User Code is entered or for the amount of time specified by the
Burglary Bell Cutoff
Time
setting. The factory default setting for this countdown is 30 seconds. This is designed to reduce the transmission of false alarm reports.
Consult your installer to determine the length of your system's countdown.
3.
After the report is received by the Central Station, an operator will respond per the terms defined in your individual Service
Agreement with your
2GIG alarm dealer. For more in-depth information about specific alarm protocols, contact your alarm dealer.
If You Want to Cancel/Silence a False Burglary Alarm
In the event of a false alarm (for example, if you enter the home while it is armed and do not disarm the system before the countdown expires), you can
silence the alarm and cancel the alarm report using one of these options:

»
If you disarm the system BEFORE the countdown expires
, the system silences the alarm siren and does not transmit an alarm report to the
Central Station.

»
If you disarm the system AFTER the countdown expires
, the system silences the alarm siren and transmits an alarm cancellation report to
the Central Station. For a cancellation report to be transmitted, you must disarm the system before the
Alarm Cancel Time
expires. Consult your
installer to determine the setting for your system. Copyright © 2019 Nortek Security & Control LLC.
15
If You Need to Use the Duress Code
In the event that you find yourself needing to transmit a user duress report to the Central Station (for example, being held by an unwanted intruder
against your will), use the steps below to input your system's unique Duress Code. Also, the Duress Code can be entered in any user code entry screen.
This notifies the Central
Station that you are in a duress situation without alerting the intruder that you have contacted your provider for assistance. To learn how to create a
unique Duress Code for your system, see "Change the Master User or Duress Code" on page 19.
To use your system's unique Duress Code:
Tap the system logo in the lower right
corner of the
Home
screen.
Enter the
Duress Code
.


After the duress report is received by the Central Station, an operator will respond per the terms defined in your individual Service
Agreement with your
2GIG alarm dealer. For more in-depth information about specific duress situation protocols, contact your alarm dealer.
NOTE:
For compliance with ANSI/SIA CP-01-2010, the Duress Code must be a unique code. For more in-depth information, see the GC2 User Guide. Copyright © 2019 Nortek Security & Control LLC.
16
In the Event of a Fire Alarm
In the event an installed fire protection zone detects an issue, the following will occur:
1.
The alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specified by the
Fire Bell
Cutoff Time
setting. The factory default setting is four (4) minutes. Consult your installer to determine the cutoff time that has been configured
for your system.
2.
After the report is received by the Central Station, an operator will respond per the terms defined in your individual Service
Agreement with your
2GIG alarm dealer. For more in-depth information about specific alarm protocols, contact your alarm dealer.
If a fire alarm is activated, the system emits a warning siren and immediately reports a fire to the Central Station.
To protect yourself and occupants do
the following:
1.
If flames or smoke are present, yell "Fire!" to alert all occupants of a fire.
2.
Immediately evacuate all occupants from the premises and remain at a safe distance away from the premises.
3.
Dial 9-1-1 (or your region’s emergency services number) to report the situation to authorities. Always wait to call from a safe location.
Fire and Emergency Protection
Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from the harmful, and possibly deadly ef
fects
of smoke, heat, and fire-related dangers. The system's fire and emergency protection features are always protecting the premises. See "Warnings" on
page 23.
NOTE:
A professional installer must ensure that all Smoke/Heat alarms and CO detectors are installed in compliance with all national, regional,
and local laws, statutes, and guidelines.
DANGER:
To protect yourself and others from serious injury and/or death, do NOT reenter the premises until it has been deemed safe by
emergency officials.
NOTE:
It is important to establish and practice an Escape Plan with all members of your household in the event of a fire. For more in-depth
information, see the
GC2e User Guide
.
*The fire warning system is only intended for residential installations and is not designed nor intended for commercial installations. Copyright © 2019 Nortek Security & Control LLC.
17
Manual Alarms
You can notify the Central Station of an emergency event by manually activating the alarm at the GC2e Panel. The
Alarm
button on the GC2e Panel
is designed with a double-action trigger. This means you must first press the
Alarm
button on the panel and then touch and hold the appropriate alarm
button on the touchscreen. This reduces the risk of inadvertently transmitting a false alarm to the Central Station.
To activate a manual alarm:
Press the
Alarm
button on the GC2e Panel.
Touch and hold the
Panic
,
Fire
or
Emergency
button for two (2) seconds.


NOTE:
Consult your installer to determine if one or more Wireless Keypads, Wireless 4-Button Key Fob Remotes, or Panic Button Remotes
have been configured to trigger alarms on your system when the appropriate button or button-combination is pressed. If configured to trigger
alarms, the remote will transmit an alert to the system. The system then transmits the appropriate report to the Central Station. For more in-
depth information, see the
GC2e User Guide
. Copyright © 2019 Nortek Security & Control LLC.
18
Security Codes
The system supports a total of 60 unique security codes, which includes the types of security codes detailed below and one (1) Installer Code which is
reserved for use by 2GIG alarm dealers and their professional installers.
Types of Security Codes
The system supports three (3) types of security codes:

»
Master User:
You are provided one (1) Master User Code for accessing the System Settings and,
depending how the installer configures your system, other protected features.
The factory default
setting for the four-digit code is: 1111. You should always change the default code to a unique one.
See "Change the Master User or Duress Code" on the facing page.

»
User:
You can create up to 62 unique user access codes. This is the code that occupants use to
arm and/or disarm the system. See "Create a User Code" on page 20.

»
Duress:
You are provided one (1) Duress Code (User Code #8). See "If You Need to Use the
Duress Code" on page 15. The person who knows the Master User Code should set up the Duress
Code that is known only by trusted system users. See "Change the Master User or Duress Code"
on the facing page. Copyright © 2019 Nortek Security & Control LLC.
19
Change the Master User or Duress Code
The
Master User Code
provides users with the ability to access the
System Settings
menu and, depending on your system configuration, may also
provide access to other protected features. The
Duress
code lets users send a silent duress report to the Central Station. See "If You Need to Use the
Duress Code" on page 15.
IMPORTANT:
When customizing codes for your system, ensure they are simple enough to remember, but not something that can be
easily guessed or discovered by an intruder. For example, do not use the dwelling’s physical address, telephone digits, birth dates, or
birth years. Codes should only be given to trusted individuals. For example, in a residential installation the primary homeowner may know
the Master User Code, while family members and/or legal occupants may only know their individual user code and the Duress Code.
To change the Master User or Duress code:


At the Menu screen, tap
Toolbox
, enter the system's Master User Code, and then tap the
User Management
. Next, continue with these steps:
At the Users screen, tap the
User
button
for the Master User.
Tap
Change Pin
.
At the
Enter a new user code
screen,
enter a unique four-digit code and tap
OK
.
Then, confirm the code and tap
OK
.


 Copyright © 2019 Nortek Security & Control LLC.
20
Create a User Code
If you know the system’s Master User Code, you can create individual user codes for people who need system access.
To create a user code:


From the Menu screen, tap
Toolbox,
enter the system’s Master User Code, and then tap
User Management
.
At the
User Management
screen, tap one
of the
Add User
buttons.
Enter a unique four (4)-digit code for the
new user code and tap
OK
. Enter the code
again and tap
OK
. At the confirmation
screen, tap
OK
.


TIP:
The holder of the Master User Code can also create user code access schedules for users who only need access to a dwelling
during certain hours. For example, au pairs, housekeepers, and personal assistants. For more in-depth information, see the
GC2e
User Guide
. Copyright © 2019 Nortek Security & Control LLC.
21
System Tests
To ensure continued protection and proper system operations, it is important to perform a sensor and control panel test on a weekly basis.
To perform System Tests:


At the
Menu
screen, tap
Toolbox
and enter the
master user code
.
At the
Menu
screen, tap
Toolbox
, enter
the master user code, and tap
System
Test
.

At the
System Test: Console
screen, scroll
to each sensor listed and trigger it. When all
sensors have been tested, tap
OK
.

At the
System Test: Console
screen, tap
each button in the list. Then tap Yes or
No to respond to the test question. After
answering all questions, tap
OK
.

NOTE:
During a test the system sends a
Walk Test

Started
message to the Central Station. When you exit the test, the system sends a
Walk
Test

Terminated
message to the Central Station. For more in-depth information, see the
GC2e User Guid
e. Copyright © 2019 Nortek Security & Control LLC.
22
Limited Warranty
This product is warranted against defects in material and workmanship for one (1) year. This warranty extends only to wholesale customers who buy
directly from Nortek Security & Control LLC or through Nortek Security & Control’s normal distribution channels. Nortek Security & Control LLC does not
warrant this product to consumers. Consumers should inquire from their selling dealer as to the nature of the dealer’s warranty, if any.
There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out of or in connection with use or
performance of this product or other indirect damages with respect to loss of property
, revenue, or profit, or cost of removal, installation, or re-installation.
All implied warranties for functionality are valid only until the warranty expires. This Nortek Security & Control LLC Warranty is in lieu of all other
warranties, expressed or implied.
All products returned for warranty service require a Return Authorization Number (RA#). Contact Returns at 1-855-546-3351 for an RA# and other
important details.
Waste Electrical and Electronic Equipment (WEEE) Statement
This symbol on a product or on its packaging indicates that this product is not to be thrown away with everyday waste .
Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it over to a designated collection
point for the recycling of waste electrical and electronic equipment (W.E.E.E.). The separate collection and recycling of your
waste electrical and electronic equipment at the time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more information about where you can drop off your
waste equipment for recycling, please contact your local city office, or your household waste disposal service, or the shop where
you purchased the product. Copyright © 2019 Nortek Security & Control LLC.
23
Warnings
Limitations of Alarm Products
This product should be tested periodically to make sure it is working properly. The product, if used properly, may reduce the risk of burglary, robbery, and
other adverse events that have the potential to result in injury or loss of life; however, Nortek Security & Control is not an insurer. This product is neither
insurance nor a guarantee that such an event will be prevented, and users should protect themselves with proper insurance. Nortek Security & Control
makes no representation that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that it will prevent any
personal injuries, property damage, or other losses. Like any alarm product, it may be bypassed, it is subject to compromise, and it may fail to warn for
a variety of reasons, including, but not limited to: improper installation or positioning; improper maintenance; tampering; dead or improperly installed
batteries; sensing limitations; component failures; receivers; intrusions may be outside of a product’s designated range and certain environmental
conditions may impact performance, and audible alarm signals may be outside of hearing range, muted by doors, walls, and floors, unheard by deep
sleepers or the hearing-impaired, or overwhelmed by other sounds.
Risk of Noise Induced Hearing Loss
The Alarm is equipped with a warning siren. Exposure to high sound levels or prolonged exposure to the warning siren can result in Noise Induced
Hearing Loss (NIHL) Copyright © 2019 Nortek Security & Control LLC.
24
A L A R M D E A L E R I N F O R M A T I O N
Company Name:
Your Account Number:
Installation Date:
10022258 A Copyright © 2019 Nortek Security & Control LLC.
25