Alarm.com Commercial Stream Video Recorder - Hard Drive Install Guide

Hard drive installation instructions for the ADC-CSVR2000P/2008P/
2016P
Install or replace a failed drive in the ADC-CSVR2000P/2008P/2016P
Important
:
Install the serial advanced technology attachment (SATA) hard drives before enrolling the device. The
CSVR
supports most standard
SATA hard drives.
SATA hard drives are user-supplied.
To install new hard drives
1.
Verify that the device has no power and is unplugged.
2.
Using a screwdriver, remove the screws on the sides and back of the chassis.
3.
Remove the top cover of the chassis.
4.
Connect the
SATA power cable and SATA data cables
to the main board.
5.
Connect
the SATA power cable and SATA data cables
to the new hard
drives. When installing hard drives, the
label sides
should be facing up.
6.
Align the bottom of the hard drives
along the bottom of the enclosure. The connector sides should be facing
towards the center of the chassis.
7.
Using a screwdriver, install screws from the bottom of the chassis to secure the hard drives in place.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Commercial_Stream_Video_Recorder_(...
Updated: Fri, 29 Jul 2022 20:50:44 GMT
1 8.
Below is an example image of the inside of the enclosure after installation of the hard drives. The label side of the
hard drives should be facing up.
9.
Slide the top cover back onto the chassis. Using a screwdriver, re-install screws onto the sides and back of the
chassis.
10.
Enroll the device. For more information about how to enroll the device, see
Commercial Stream Video Recorder
(ADC-CSVR2000P/2008P/2016P) - Installation Guide
.
To replace failed hard drives
1.
Verify that the device has no power and is unplugged.
2.
Using a screwdriver, remove the screws on the sides and back of the chassis.
3.
Remove the top cover of the chassis.
4.
Using a screwdriver, remove the screws from the bottom of the chassis to loosen the hard drives.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Commercial_Stream_Video_Recorder_(...
Updated: Fri, 29 Jul 2022 20:50:44 GMT
2 5.
Disconnect the SATA power cables and SATA data cables
from the failed
hard drives. Then, remove the
failed
hard drives.
6.
Connect SATA power cable and SATA data cables to the new hard drives. When installing hard drives, the label
sides should be facing up.
7.
Align the bottom of the hard drives along the bottom of the enclosure. The connector sides should be facing
towards the center of the chassis.
8.
Using a screwdriver, install screws from the bottom of the chassis to secure the hard drives in place.
9.
Below is an example image of the inside of the enclosure after installation of the hard drives. The label side of the
hard drives should be facing up.
10.
Slide the top cover back onto the chassis. Using a screwdriver, re-install screws onto the sides and back of the
chassis.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Commercial_Stream_Video_Recorder_(...
Updated: Fri, 29 Jul 2022 20:50:44 GMT
3 11.
Plug in and power on the the CSVR.
12.
Once the CSVR device is back online. The drives must be discovered using the Partner Portal or MobileTech app.
Discover drives after replacing them
Using the MobileTech app:
1.
Log into the MobileTech app.
2.
Find the customer account.
3.
Tap
Equipment
.
4.
Tap the name of the desired video device.
5.
Tap
Configure Video Device
.
6.
Tap
Discover Drives
.
Using the Partner Portal:
1.
Log into the Partner Portal.
2.
Find the customer account.
3.
Click
Equipment
.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Commercial_Stream_Video_Recorder_(...
Updated: Fri, 29 Jul 2022 20:50:44 GMT
4 4.
Click
Video Devices
.
5.
Using the
Video Device
dropdown menu, select the desired device.
6.
In the
Number of Drives Installed
field, click
Discover Drives
.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Commercial_Stream_Video_Recorder_(...
Updated: Fri, 29 Jul 2022 20:50:44 GMT
5