Alarm.com Simon Dual-path LTE Install Guide - Dated March 2020

Interlogix Simon XT Installation Guide - Dual-Path LTE
The Dual-Path LTE Module for Simon XT, XTi, XTi-5 and XTi-5i enables wireless reporting of all alarms and other
system events from the Interlogix Simon control panel over a wireless (cellular) network. In addition to the primary
cellular connection, Ethernet broadband can be added as a secondary communication path as back-up in the event of
an outage. The module can be used as the primary communication path for all alarm signaling, or as a backup to a
telephone line connection to the central monitoring station. The wireless alarm signaling and routing service is operated
by Alarm.com.
The Dual-Path LTE module also features integrated support for Alarm.com’s emPower™ solution with built-in Z-Wave
capabilities and for Alarm.com’s Image Sensor when the Image Sensor daughterboard is added. Two-way voice over
LTE is supported on module firmware versions 185+.
The module interfaces with the Simon XT, XTi, XTi-5 and XTi-5i panels, fits into a special compartment inside the panel,
and is powered by the control panel and panel battery.
Contact information
For additional information and support on Alarm.com products and services, please visit
www.alarm.com/dealer
or
contact Alarm.com technical support at 1-866-834-0470.
Compatibility
The LTE module is compatible with all Simon XT (version 1.3+), XTi, XTi-5 and XTi-5i
control panels.
Note
: The Simon XTi-5i requires module firmware version 191c+.
Account creation
Before installing an Alarm.com LTE Module in a Simon XT/XTi/XTi-5 system, a new customer account needs to be
created with Alarm.com. It is recommended to create the account at least 24 hours in advance of installation to ensure
that the radio is activated prior to installation.
To activate an account go to
www.alarm.com/dealer
and login. In
Customers
,
click
Create New Customer
. The following
customer information is required to create the account:
•
Customer Address
•
Customer Phone Number
•
Customer E-mail
•
Preferred login name for the customer
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1 •
Alarm.com Radio Serial Number
At the end of the account creation process there is the option
to print a Welcome Letter for the customer that has their
login information and temporary password for the Alarm.com website.
For more information about creating a customer
account, see
How to create an Alarm.com customer account
.
Installation
Installation consists of inserting the module into the panel, attaching the antenna, and performing an LTE phone test at
the panel.
Follow these guidelines during installation:
•
Before affixing the panel to a wall, verify the LTE signal level at the installation location.
◦
To verify signal level on the Simon XTi and XTi-5/i panel:
1.
Tap the
Settings
icon.
2.
Tap to scroll down to
Programming.
3.
T
ap
Enter
for
Programming
.
4.
Enter the installer code (default 4321) or master code (default 1234), then press
OK
.
5.
Tap
Interactive Services
.
6.
Tap
Module Status
.
◦
With either panel, module LED L4 blinks to indicate signal strength. For more information, see
LED details
.
◦
An installation location with a sustained signal level of two or more bars is recommended.
•
Do not exceed the panel total output power when using panel power for the LTE Module, hardwired sensors, and
/or sirens. Refer to the specific panel installation instructions for details.
•
Only one LTE Module can be used per Simon XT, XTi, or XTi-5/i panel.
•
The LTE Module draws a maximum of 30 mA average during normal operation. In PowerSave Mode, during or
immediately following an AC power failure, the module will draw only 10 mA on average.
•
Avoid mounting the panel in areas with excessive metal or electrical wiring, such as furnace or utility rooms.
•
Leave 12 to 18 inches
of open space around the module antenna.
•
Do not install the control panel and module in a basement or other below-ground location. Doing so will negatively
impact LTE signal strength.
Tools and supplies needed
The following tools and supplies are required:
•
Small flat-head and Phillips screwdrivers
•
Screws (included)
•
Antenna (included)
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2 Module insertion and antenna installation
Before installing the module, disconnect the battery and AC power from the panel.
1.
Open the panel by pressing the two tabs (
Figure
1
) on the top of the XT or by lifting the tabs on the XTi and XTi-5/i
panel.
Figure 1: Top view of Simon XT, XTi, and XTi-5/i Panels
2.
The module compartment can be found behind the front panel that swings down, to the left of the battery
compartment as seen in
figure
2
.
Figure 2: Module compartment for Simon XT, XTi, and XTi-5/i
panel
3.
Push antenna end into open module connector to snap the antenna onto the module. The module must be seated
correctly beneath the two small, plastic corner tabs, as shown in
figure
3
, to ensure it fits into the compartment
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3 properly.
Figure 3: Module plastic corner tabs
4.
Insert the module by angling the end of the module where the antenna is attached downwards, making sure that
the edge of the module sits below the plastic tabs (
see figure
3
). Once the module is seated evenly, carefully push
the bottom of the module into the 8-pin connector beneath it.
5.
Thread the antenna’s wire through the channel in the bottom of the panel. This antenna can then be inserted into
the wall behind the panel. The antenna should be placed at least three
feet away from the panel, and in order to
obtain optimal reception the antenna should be affixed as high up as possible.
6.
The secondary antenna (pre-attached to the module) should be routed and placed as shown in
figure
4
.
Figure 4: LTE
antenna routing and placement
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4 Dual-Path installation
To use broadband Ethernet as a secondary communication path, connect the provided Ethernet dongle as shown in
Figure 5
to the Ethernet connector on the module.
Figure 5: Ethernet Dongle
The following images are examples of an AT&T and Verizon Dual-Path LTE module installed in a Simon XTi-5 panel.
AT&T Dual-Path LTE Module
Verizon Dual-Path LTE Module
Power up
Reconnect panel battery and AC power. When an LTE Module is connected to a powered control panel, the LEDs at the
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5 bottom of the module will become active (see Table 3). It may take a few moments after power up for the LEDs to
become active. If the LEDs do not light up at all, ensure that the module has been fully inserted into the connector
beneath it then perform a full power cycle by following these steps:
1.
Disconnect the battery leads and unplug the panel power transformer from AC power.
2.
Verify that the module is inserted securely and that the antenna is snapped-in completely.
3.
Connect battery leads to the battery. On the XT, make sure to observe polarity (red to + and black to –) and to
keep the wires outside of the tab holding them in place.
Important
: Plug the battery in before plugging in the transformer, otherwise the panel will issue a
System Low
Battery
message regardless of the battery voltage level.
4.
Plug the panel power transformer into the AC outlet.
LTE Phone Test (module registration)
To initiate module communication with Alarm.com and the LTE network the first time, perform a LTE phone test.
To perform a Phone Test on a Simon XT:
1.
Scroll down through the control panel menu until it displays
System Tests
and press
OK
(
[8]
on XT version 1.2).
2.
Enter the installer code (default 4321), then
OK
(
[8]
on XT version 1.2).
3.
Scroll down until the panel displays
Comm Test
and
OK
(
[8]
on XT version 1.2). The panel will display
LTE Comm
Test in progress
to indicate the test has been initiated.
Note
: On a Simon XT with module version 183+, a phone test can also be sent by pressing and holding
[3]
for
five
seconds when on the main screen with the panel disarmed. The panel will display
LTE Comm Test in progress
to
indicate the test has been imitated.
To perform a Phone Test on a Simon XTi/XTi-5/XTi-5i:
1.
Tap
on
the home screen.
2.
Scroll to
Programming
, then tap
Enter
.
3.
Enter the installer code (default 4321) or master code (default 1234), then tap
OK
.
4.
Tap
System Tests
.
5.
Tap
Comm Test
.
The panel will display
LTE Comm Test in progress
to
indicate the test has been initiated.
The Simon XT/XTi panel will let you know when the LTE Phone Test has completed by displaying
LTE Test signal sent
OK
on the panel screen. This indicates that Alarm.com has received and acknowledged the signal. This does not
guarantee that the signal went through to a monitoring
station; it confirms that the Alarm.com Operations Center
received the signal. The monitoring station should be contacted directly to verify that the signal was received on the
correct account and that the Monitoring Station routing settings have been set up correctly. The signal may not go
through to the monitoring station if
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6 •
The Monitoring Station Account settings were entered incorrectly on the Partner Portal.
•
If Alarm.com was unable to send the signal successfully to the monitoring Station receivers. In these cases the
panel will show a
Fail to Communicate
message.
Required panel settings for LTE Module
Some panel settings are changed automatically when the LTE module is connected to the control panel. These settings
should not be altered. They are the following:
•
Sensor/Zone 40: Upon initial module power up, the panel recognizes and learns the LTE module as sensor/zone 40
and assigns
LTE Module
as the sensor/zone name. Any device previously residing in panel memory as sensor/zone
40 is automatically deleted and must be learned into panel memory using any available sensor/zone number
between 01 and 39.
•
Clock: The LTE module sets the panel clock when it connects to Alarm.com and then updates it every 18 hours. It is
important to select the correct panel time zone on the Customer Website, or the panel time will not be accurate. If a
system is powered up before the customer account has been created, the time zone will default to Eastern Time.
•
Smoke Supervision: The Smoke Supervision setting (enables 200s smoke alarm supervision between panel and
smoke detectors) for XT version 1.6 and up and XTi version 1.7+
is not compatible with the Alarm.com LTE module.
This setting will be automatically disabled when the module
connects and should not be enabled at the panel. The
default supervision with the Smoke Supervision setting disabled is one
hour.
Troubleshooting: Module status information
Module status information for verifying and troubleshooting module connection status or errors can be found through the
Interactive Services menus on the XT and XTi panels.
To view the module status using a
Simon XT v. 1.3+:
1.
Scroll down to
System Test
., then press
OK
.
◦
On a Simon XT version 1.2, press
[8]
for OK)
2.
Enter the installer code
(default is 4321).
3.
Scroll to
Interactive Services,
then press
OK
.
4.
Scroll to
CDMA Module Status
menu, then press
OK
to view the module information.
To view the module status using a Simon
XTi/XTi-5:
1.
Tap
.
2.
Scroll down to
Programming
, then tap
Enter
.
3.
Enter the installer code
(default 4321), then tap
OK
.
4.
Tap
Interactive Services
.
5.
Tap
Module Status
to view the module information.
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7 Table 1: LTE Module statuses
Status
Description
Idle
Most common state.
Roaming
Roaming on partner network.
PowerSave Mode
AC Power is Down.
Registering...
Same as 3 flashes on LED L1.
Connection Error
Same as 4 Flashes on LED L1.
Radio Error
Radio is not operating correctly, same as five
flashes on
LED L1.
Server Error
Same as eight
flashes on LED L1.
Connected
Currently talking to Alarm.com Servers.
Connecting...
In the process of connecting to Alarm.com.
Updating...
Updating Signal Level.
In addition, some of the information can be retrieved on the Simon XT using
long key presses from the keypad. Press
and hold the following panel keys for 10 seconds to display the given information on the panel display. Most messages
are displayed for less than 30 seconds but can be cut short by pressing
[#]
for 10 seconds.
Table 2: LTE
module statuses
Key
Function
1 Key
15-digit module serial number. This number is needed to
create the Alarm.com customer account.
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8 Key
Function
2 Key
Module firmware version
(e.g., 4183a).
3 Key
Performs Phone Test.
5 Key
Wireless signal strength level and module status or error,
if any. The panel will display bars for the signal level
(zero to five) and a number (2 to 31) followed by the
Mode it is in
(See
LTE Module Statuses
in
Table 1
).
6 Key
Battery voltage as read by the module, to two decimal
places, and the AC power status (e.g. Battery: 6.79v, AC
Power OK).
8 Key
LTE frequency used by the module:
High
= 1700MHz;
Low
= 700 MHz.
Troubleshooting LEDs
Status LEDs indicate network and module status.
Figure 6
below shows the location of the status LEDs on the LTE
module.
Figure 6: Status LEDs
Table 3
below describes the LED functions.
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9 LED
Function
L1
General & Cellular Error LED
L1 will flash one
to eight
times
in an eight-second interval
to indicate specific error conditions such as a network
error, panel communication error, or LTE radio error.
L2
Broadband & Panel communication
LED
L2 flashes every time the module communicates with the
panel and flashes in patterns to indicate broadband
troubles.
L3
Call Radio LTE communication
LED
L3 flashes every time the cellular signal level is checked
and when data packets are exchanged with Alarm.com
and the LTE
radio.
L4
LTE signal level LED
L4 flashes zero
to five
times indicating the module signal
strength,
or toggles
on/off when communicating
with the
Alarm.com
servers.
L5
Z-Wave Error LED
L6
Image Sensor.
L7
Image Sensor.
LED details
LED L1 (red)
L1 flashes when there is an error. The number of flashes indicates the error number. If there are two or more errors at
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10 the same time, the errors will flash one after the other. The LED will stay off for at least four seconds between errors.
Table 4: Errors flashed on L1 (red)
Number of
flashes
Error and solution
1
Module cannot communicate with the panel. Perform a
power cycle on the panel. If the error persists lift the
module out of the panel and re-insert it. If the error is
still observed try a different module. Finally, if that does
not fix the problem try a different panel.
2 then 4
The module provisioning process could not be
completed.
2 then 5
The module provisioning process could not be
completed because the module is currently roaming on
the carrier’s network.
3
The module is trying to register on the LTE network. If it
persists for more than a few minutes, the module is
having problems registering. Check L4 for signal level. If
signal level is lower than two
bars, change the panel’s
location or use a remote antenna option.
4
The module is registered on the LTE network but cannot
connect with Alarm.com. Contact Alarm.com Technical
Support.
5
Radio portion of the module is not working correctly. If
this persists for more than a few minutes the module
may need to be replaced. This error is extremely rare so
verify that the module is flashing five
times.
6
This is an error only if it persists for more than a minute.
Otherwise, it’s just an indication that the module is fixing
an unusual condition regarding communication with the
LTE network.
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11 Number of
flashes
Error and solution
7
The module is not compatible with this panel type.
Please insert a compatible module.
8
If it persists, the account may have been set up
incorrectly. Contact Alarm.com Technical Support. You
will be asked to check the serial number of the module.
LED L2 (yellow)
L2 flashes with every communication between the module and the panel and flashes in patterns to indicate broadband
troubles. Normal pattern calls for a flash about every eight
seconds.
The following table describes the error flashes on L2.
Number of Flashes
Error and Solution
1
Flashes for each communication with the panel.
2
The module is unable to establish a connection with the
router. Verify the wiring and power cycle the module. If
this error persists, power cycle the router.
3
The module is unable to establish an internet
communication.
4
The module is unable to establish communication with
Alarm.com.
5
Alarm.com is unable to reach the module, likely due to a
local firewall.
LED L3 (yellow)
L3 flashes with every communication between the module and its radio unit in Idle Mode, and with every communication
with Alarm.com in Connected Mode. In PowerSave Mode, this LED flashes in unison with LED 2.
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12 LED L4 (green)
L4 indicates the LTE signal level as a number of flashes (zero
to five
bars). The number of bars may not correspond to
the bars shown on your cell phone. A level of five
bars is obtained only in the strongest signal conditions.
Signal level is updated every ten seconds if it fluctuates, or every 30 seconds if it is fairly stable.
If L4 is not flashing it indicates one of the following states:
•
The module is in PowerSave Mode.
•
The module just powered up.
•
There is no LTE coverage in the area. Alarm.com recommends a steady signal level of 2 or higher for proper
operation of the module.
In Connected Mode, the LED toggles on and off.
LED L5 (yellow)
L5 indicates Z-Wave states and errors.
The following table describes
the Z-Wave LED status indicators number.
Number of flashes
Device status or error
Description
1
Successful add node/remove node/
replication (lasts 60 seconds)
After receiving this signal leave all
devices by the LTE module for one
minute. Locks must be left next to
the module for four minutes.
2
Delete Mode (lasts 120 seconds or
until a device is deleted)
This mode can delete a Z-Wave
device from a Z-Wave network. A
device can only be in one network at
a time
and must receive a delete
command before it can be learned
into a new network.
3
Add node attempt failed because
node already in network (lasts 60
seconds)
The device that was attempted to be
added to a network is already in a
network
and must be deleted before
it can join a new network.
4
Add Mode (lasts 120 seconds or until
a device is added)
This mode can add a device to the
local Z-Wave network. Devices
cannot be added to a network if they
are already a part of a network.
5
Replicate Mode
-
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13 Number of flashes
Device status or error
Description
6
Learn mode error (lasts 60 seconds)
The device was not successfully
added to the Z-Wave network.
7
No node info
-
8
No other nodes are in the
network
(lasts until a device is
added to the network)
No devices have been added that
can be controlled by the module yet.
See above for instructions on how to
add devices.
Various Module States (modes)
There are three module states, or modes, as described below:
Idle Mode
AC power is OK and the module is not currently talking to Alarm.com.
L1 - Flashes errors, if any.
L2 - Communication with panel.
L3 - Communication with radio unit.
L4 - Signal level (zero
to five
bars).
L5 – Flashes errors, if any.
PowerSave Mode
The module just powered up, AC power is down, or AC power was recently restored and the battery is recharging. The
module is fully functional and will go into Connected Mode as soon as a signal needs to be sent. Press and hold
[5]
for
10 seconds to switch the module into Idle Mode and update the signal level reading. The system will go into Idle Mode
every two
hours to check for any incoming messages.
L1 - Inactive.
L2 - Communication with panel.
L3 - Same flashing pattern as L2.
L4 - Inactive.
L5 - Inactive.
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14 Connected Mode
The module is currently talking to Alarm.com. The module stays in Connected Mode for at least four minutes after
reporting an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds, which will cause the module to
go back to Idle Mode.
L1 - Flashes errors, if any.
L2 - Communication with panel.
L3 - Communication with Alarm.com.
L4 - Alternates two seconds on, then two seconds off.
L5 - Inactive.
Sleep Mode
The panel is not connected to AC power, or there is an AC power failure, and the battery level is low. The module will
connect to Alarm.com to send a signal, but will otherwise draw almost no power.
Note
: If the LTE module is powered down for a short period of time, buffered messages from Alarm.com may be
received when module power is restored.
Built-In Radios
Important
: Newer modules may have Z-Wave and Image Sensor radios built-in already. A daughterboard will not be
needed if the radio is built-in.
To verify which radios are built-in:
1.
Log into the Partner Portal.
2.
Find the customer account.
3.
In
Panel Information
on the
Customer Info
page, click the
Alarm.com Serial #.
4.
In
Modem Information
, the
Built-In Radios
row will list which radios are built into the module.
Improving wireless signal strength
Guidelines for optimal wireless signal strength:
•
Install the module above ground level, as high up as possible within the structure.
•
Install the module near or adjacent to an outside-facing wall of the structure.
•
Do not install the module inside a metal structure or close to large metal objects or ducts.
•
Make sure to follow the antenna positioning guidelines that are included with the antenna. Certain antennas must
be oriented a specific way in order to receive signals.
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15 •
Upgrade the antenna. If using the 1/4 wave antenna included with the LTE module, upgrade to a remote cable
antenna. Contact Alarm.com technical support for antenna options.
As changes are made to the module location or antenna to improve signal strength, request updated signal readings to
verify changes. To request an updated reading, press and hold
[5]
for 10 seconds on the XT or press the
Refresh
button in the
Module Status
menu on the XTi.
Note
: The XT 1.2 panel can still access some of the functionality found in the Interactive menus using
special key
presses.
Table 6: Simon XT 1.3 and up Interactive Services Menu
Menu
Description
System Programming + Installer Code
Scroll down to System Programming, enter the
Installer Code and press OK
- Interactive Services
Scroll up to Interactive Services and press OK
-- LTE Module Status
Scroll down through the various LTE module information
screens
--- Radio
Signal level, connection status, roaming status, and
errors (if any)
--- LTE Freq.
LTE frequency used by the module.
--- LTE Band
By default the module will choose the best LTE band.
--- Battery
Current battery voltage and AC power status
--- SN
Module serial number. Needed to create or troubleshoot
an Alarm.com account.
--- SIM card
IMSI number. Sometimes needed to troubleshoot an
account
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16 Menu
Description
--- Version
LTE module firmware version and sub- version.
Example: 4183a, where 4 = XT, 183 = module firmware
version, a = subversion (the label on the module will say
X183)
-- Z-Wave
Setup
2
This menu is used to add, remove, and troubleshoot Z-
Wave devices and networks. To control Z-Wave
devices via the Alarm.com website and smart phone
apps, you will also need to enable Z-Wave services on
the account.
--- Number of Z-Wave
Devices
2
The total number of Z-Wave devices currently known to
the LTE module.
--- Add Z-Wave
Device
2
Press OK to enter Z-Wave Add Mode. Make sure the
device you are trying to add is powered up and within 3
to 6 feet of the Simon XT or XTi panel. Refer to the
manufacturer’s instructions for button presses required to
enroll device.
--- Remove Z-Wave
Device
2
Press “OK” to remove an existing Z-Wave device, or to
“reset” a Z-Wave device that was previously learned into
a different Z- Wave network. Previously enrolled devices
must be reset before they can be enrolled into the
module.
--- Z-Wave Home
ID
2
Press “OK” to query the Z-Wave network Home ID. If the
ID is 0, verify that the module has communicated with
Alarm.com and that the Alarm.com account is set up for
Z-Wave.
-- Account Creation
This menu is available only to installers who have their
own Alarm.com account creation system. You must enter
a Technician ID and a Lead ID in order to use
this menu.
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17 Menu
Description
--Image Sensor
Setup
1
An Image Sensor daughterboard is required to enable
Image Sensor capabilities on the module. This menu is
only active if an Image Sensor daughterboard is
connected or if an Image Sensor radio is built into the
module.
--- Learn Image
Sensor
1
Press “OK” to enter Add Mode. Enroll the Image Sensor
by inserting batteries or resetting.
--- Delete Image
Sensor
1
Press “OK” and scroll to the Image Sensor to delete.
Press “OK” to delete.
---Image Sensor
Settings
1
Press “OK” and scroll to the Image Sensor of interest.
Press “OK”.
----Image Sensor #[x]
1
[x] is the sensor ID. Press “OK” to view information on
this Image Sensor.
-----[Power Information]
1
Gives information on the Image Sensor’s battery level
and power status.
-----
Signal
1
The signal strength of the communication between the
Image Sensor and the Image Sensor daughterboard.
-----Test
PIR
1
Press “OK” to put the Image Sensor in PIR Test Mode.
-----PIR
Sensitivity
1
Press “OK” to view current selection. Scroll down to
view available sensitivity levels. Press “OK” to select.
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18 Menu
Description
-- Dealer Logo Update
This menu is used to upload a Dealer logo to the two-
way talking touchscreen (2WTTS). (Only available for
dealers who have set up this feature with Alarm.com.)
Press “OK”. If a logo is NOT available for upload to the
2WTTS, you will see “Logo update not available”. If a
logo is available, you will be asked to wait until the
panel’s LEDs start flashing, then wait until the panel’s
LEDs stop flashing – at which time the logo should
show on the 2WTTS.
System Test + Installer Code
Scroll down to System Test, enter the Installer Code
and press OK
- Interactive Services
Scroll up to Interactive Services and press OK
-- Sensor Reporting Test
This menu is used to automate the process of
confirming that all sensors report correctly to the
Monitoring
Station. It will put the account on test and
request the list of sensors that did not report correctly. It
is available only to installers who have integrated their
sensor testing process with the Monitoring Station and
with Alarm.com
-- AVM/LTE Test
This menu is used to automate the process of testing
AVM over the LTE link. It is available only to installers
who have integrated their wireless AVM testing process
with the Monitoring
Station and with Alarm.com
-- LTE Module Status
See Installer Programming section above.
System Test + Master Code
Scroll down to System Test, enter the Master Code
and press OK
- Interactive Services
Scroll up to Interactive Services and press OK
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19 Menu
Description
-- LTE Module Status
See Installer Programming section above.
-- Z-Wave Setup
See Installer Programming section above.
-- Thermostat Settings
This menu is used to troubleshoot the interaction
between Z-Wave thermostats and the two-way wireless
talking touch screen (2WTTS).
--- Thermostat 1, 2, 3
Select the thermostat and press OK.
---- Node ID
The Z-Wave node id of the Z-Wave thermostat. If 0, then
the Z-Wave thermostat has not been found. You may
need to troubleshoot the Z-Wave network via the Z-Wave
Setup menu. Press “OK” to have the module try to find
the thermostat again.
---- Mode
The Z-Wave thermostat’s current mode (Off, Heat, Cool)
---- Setpoints
The current heating and cooling setpoints of the Z-Wave
thermostat. These are the temperature thresholds that
determine when the heating or cooling unit will turn on.
---- Fan
The current fan mode (Auto, On)
---- Schedules
Shows whether the thermostat is running on a schedule
(On), or is using a fixed setpoint. Note that these
thermostat schedules must be set from the Alarm.com
website. Some Z-Wave thermostats allow setting
schedules directly at the thermostat. These built-in
schedules cannot be set or controlled via the website or
via the touch screen (2WTTS).
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20 Menu
Description
---- Update 2WTTS
Press OK to force an update of the thermostat
information shown on the touch screen (2WTTS). Note
that these updates may take several minutes to
complete. To speed up the process, go into System
Programming. This puts the panel in high-speed
communication mode with the touch screen.
---- Remove From 2WTTS
To remove the association between the Z- Wave
thermostat and the touch screen (2WTTS). This will hide
the Thermostat page on the 2WTTS.
---- Last Temp. Read
For troubleshooting only. Shows how many unsuccessful
attempts were made by the LTE module at trying to
communicate with the Z-Wave thermostat. A low number
of 0 or 1 is normal.
-- Request Weather Update
Press OK if the weather forecast is not showing on the
touch screen (2WTTS).
Table 7: XTi Interactive Services Menu
Menu
Description
System Programming + Installer Code
Scroll to Programming and enter the Installer Code.
- Interactive Services
Select Interactive Services.
-- Module Status
Provides status and troubleshooting information for the
LTE module.
-- Image
Sensor
1
Enroll, troubleshoot and configure Image Sensors. This
menu can also be used to retrieve images from the
enrolled Image Sensors.
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21 Menu
Description
---
Status
1
View signal strength, PIR, battery and other information
about each Image Sensor enrolled.
----Set PIR
Sensitivity
1
View and configure the PIR sensitivity for the Image
Sensor.
---
Privacy
1
Remove all Image Sensor images currently stored on
the XTi panel. (This does not affect image storage on
the Alarm.com online account.)
---
Add
1
Enroll the Image Sensor by inserting batteries or
resetting.
---Image
List
1
View list of images captured by the Image Sensor(s) on
the system and request to have specific images sent to
the panel for local viewing.
---
Test
1
Put the Image Sensor in PIR Test Mode (LED on
sensor illuminates when activated) or request an
“Installer Peek-In Now” to test image capture.
---
Delete
1
Delete Image Sensors from the panel.
--Set Dealer Logo
Send the dealer logo to the panel and touch screen.
(Only available for dealers who have set up this feature
with Alarm.com.)
-- Weather Update
Request a Weather Update if the weather forecast is
not showing on the XTi touch screen. To speed up the
process, stay in Programming. This keeps the panel in
high-speed communication mode with the touch
screens.
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22 Menu
Description
--
Z-Wave
2
Used to add, remove, and troubleshoot Z- Wave
devices and networks. To control Z- Wave devices via
the Alarm.com website and smart phone apps, you will
also need to enable Z-Wave services on the account.
--- Add
Device
2
Add Z-Wave devices to the module’s network. Make
sure the device you are trying to add is powered up and
within 3 to 6 feet of the Simon XTi panel. Read the
manufacturer’s instructions on what button to press on
the device to enroll it.
--- Remove
Device
2
Remove an existing Z-Wave device, or to “reset” a Z-
Wave device that was previously learned into a different
Z-Wave network, before you can learn it into the LTE
module.
---Update 2WTTS
Press Update 2WTTS to force an update of the
thermostat, lights or locks information
shown on the touch screen (2WTTS). Note
that these
updates may take several minutes to complete.
----Thermostats
View thermostat data and update/remove thermostats
from display on the panel and touch screens.
----Lights
Update the lights list shown on the panel and touch
screens.
----Locks
Update locks list shown on panel and touch screens and
pair locks with their door contact sensor.
---
Advanced
2
Provides additional functionality for advanced Z-Wave
troubleshooting and configuration.
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23 Menu
Description
----
Rediscovery
2
Network rediscovery allows the system to determine the
most efficient communication patch between Z-Wave
devices. (During this process the Z-Wave network is
busy and cannot respond to other commands.)
---- Replicate
Mode
2
Initiates replicate mode on the panel.
---- Send Node
Info
2
For advanced use only. Do not use unless directed to do
so by Alarm.com.
---- Refresh
Thermostat
2
Requests updated thermostat data.
--Advanced Menu
This menu houses advanced LTE module tasks.
---Auth. Code
Requests an authorization code from Alarm.com for use
on the Image Sensor Installer Test Site.
(
www.alarm.com/imagesetup).
---Create Account
This menu is available only to installers who have their
own Alarm.com account creation system. You must enter
a Technician ID and a Lead ID in order to use this menu.
System Programming + Master Code
Scroll to Programming and enter the Master Code.
- Interactive Services
Select Interactive Services.
-- Module Status
Provides status and troubleshooting information for the
LTE module.
-- Image Sensor
This menu is used to view the status of and test Image
Sensors. This menu can also be used to retrieve images
from the enrolled Image Sensors.
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24 Menu
Description
---Status
View signal strength, PIR, battery and other information
about each Image Sensor enrolled.
---Privacy
Clear all Image Sensor images currently stored on the
XTi panel. (This does not affect image storage on the
Alarm.com online account.)
---Image List
View list of images captured by the Image Sensor(s) on
the system and request to have specific images sent to
the panel for local viewing.
--- Test
Put the Image Sensor in PIR Test Mode (LED on sensor
illuminates when activated) or request an “Installer Peek-
In Now” to test image captures.
-- Weather Update
Request a Weather Update if the weather forecast is
not showing on the XTi touch screen. To speed up the
process, stay in Programming. This keeps the panel in
high-speed communication mode with the touch
screens.
--
Z-Wave
2
Used to add, remove, and troubleshoot Z- Wave
devices and networks. To control Z- Wave devices via
the Alarm.com website and smart phone apps, you will
also need to enable Z-Wave services on the account.
--- Add
Device
2
Add Z-Wave devices to the module’s network. Make
sure the device you are trying to add is powered up and
within 3 to 6 feet of the Simon XTi panel. Read the
manufacturer’s instructions on what button to press on
the device to enroll it.
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25 Menu
Description
--- Remove
Device
2
Remove an existing Z-Wave device, or to “reset” a Z-
Wave device that was previously learned into a different
Z-Wave network, before you can learn it into the LTE
module.
---Update 2WTTS
Press Update 2WTTS to force an update of the
thermostat, lights or locks information shown on the
touch screen (2WTTS). Note that these updates may
take several minutes to complete.
----Thermostats
View thermostat data and update/remove thermostats
from display on the panel and touch screens.
----Lights
Update the lights list shown on the panel and touch
screens.
----Locks
Update locks list shown on panel and touch screens
and pair locks with their door contact sensor.
---
Advanced
2
Provides additional functionality for advanced Z-Wave
troubleshooting and configuration.
----
Rediscovery
2
Network rediscovery allows the system to determine the
most efficient communication patch between Z-Wave
devices. (During this process the Z-Wave network is
busy and cannot respond to other commands.)
---- Replicate
Mode
2
Initiates replicate mode on the panel.
---- Send Node
Info
2
For advanced use only. Do not use unless directed to
do so by Alarm.com.
---- Refresh
Thermostat
2
Requests updated thermostat data.
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26 An Image Sensor daughterboard is required to enable Image Sensor functionality. For information about how to
determine if the Image Sensor radio is built into the module, see
Built-In Radios
.
An interactive Alarm.com account with
an Image Sensor service package is required for image capabilities and features.
Refer to the emPower installation instructions and guides on the Alarm.com Dealer Site for more information on Z-Wave
enrollment and troubleshooting.
Walking the Customer through New User setup on the Customer Website
This section describes how to help the
customer set up their website account, and only applies to customers on an
interactive service package with an online account. (Skip this step for customers using the module for wireless signaling
only).
Before the customer can configure their website account, the Alarm.com account for that customer must be created on
the Partner Portal, and the LTE module associated with the account must be installed successfully.
To log in and access their account, the customer can go to
www.alarm.com
(or custom Partner Portal
address) to
complete the new subscriber setup procedure.
The customer will need the following:
•
The website login and temporary password included on Alarm.com.
•
Welcome Letter generated when the account was created by the Dealer.
•
A list of their system sensors and touch screens with corresponding zone IDs.
•
At least one phone number and e-mail address where notifications can be sent.
Note
: At least one sensor must be learned into the panel to complete the new subscriber setup. If not all sensors and
touch screens were learned in before powering up the module, an updated sensor list must be requested by performing
an LTE phone test or requesting an updated equipment list from the Partner Portal.
Specifications
Compatible
Simon XT panels with software versions 1.3 and later
and Simon XTi
Power requirements
6V nominal
Standby current
30mA (10mA in PowerSave Mode)
Peak current
1.7 A
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27 Operating temperature
32 to 120°F (0 to 49°C)
Storage temperature
-30 to 140°F (-34 to 60°C)
Max. relative humidity
90% non-condensing
Cellular network
LTE
Dimensions
(H x W) 4 1/16 x 1 7/8 inches
Regulatory information
Listings
FCC ID: YL6-143450L, IC: 9111A-143450L
This device contains
FCC ID: RI7LE910SV, IC: 5131A-LE910SV
Changes or modifications not expressly approved by Alarm.com can void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different form that which the receiver is connected
•
Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions:
1.
This device may not cause interference.
2.
This device must accept any interference, including interference that may cause undesired operation of the device.
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28 This equipment complies with the FCC RF radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your
body.
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29