Kwikset Home Connect 620 - Troubleshooting Guide

©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
Frequently Asked Questions and Troubleshooting Guide
About Your Home Connect 620
Door Preparation
Lock Installation and Functions
Batteries

Access Codes
Lock Settings
Smart Home System
Troubleshooting
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About Your Home Connect 620
Home Connect 620 is Kwikset’s newest Z-Wave home automation smart lock using the latest ZW700 chip technology
as well as S2 and SmartStart secure enrollment.
The Home Connect 620 smart locks comes in two styles – Traditional and Contemporary.
The traditional style Home Connect 620 smart lock is available in Satin Nickel, Venetian Bronze, and Polished Brass.
The contemporary style Home Connect 620 smart lock is available in Satin Nickel, Venetian Bronze, Polished Chrome,
and Matte Black.
Home Connect 620 is designed to operate within these parameters:
Home Connect 620 is intended for entry door applications and is just as weather resistant as a normal Kwikset
deadbolt. Home Connect 620 is not intended for full outdoor use such as exterior gates and the interior assembly
should not be installed outdoors.
Yes, Home Connect 620 is BHMA certified to Grade 2.
Home Connect 620 is covered by Kwikset’s Finish and Mechanical Lifetime Warranty and one-year Electronic Warranty
Home Connect 620 uses the latest Kwikset SmartKey technology to protect against picking and bumping.
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What is Home Connect 620 Smart Lock?
What styles does the Home Connect 620 come in?
What finishes does the Home Connect 620 come in?
What temperature and humidity ranges can Home Connect 620 operate within?
Is Home Connect 620 weatherproof?
Is Home Connect 620 BHMA certified?
What is the warranty on Home Connect 620?
Can the Home Connect 620 deadbolt be picked or bumped?
Temperature
Humidity
Exterior
-40°F to 150°F
100% condensing
Interior
32°F to 130°F
30% - 95% non-condensing ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Door Preparation
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Home Connect 620 locks support 1-3/8” to 2” (35mm - 51mm) door thickness.
Yes, a kit (83159) is available to install Home Connect 620 locks on doors with a thickness between 2” (51mm) and
2-1/4” (57mm). Call our support center at
1-800-327-5625
to order a thick door kit.
Home Connect 620 locks are compatible with 1-1/2” (38mm) and 2-1/8” (54mm) door holes.
Please refer to the
Warped Door Installation Guide
for the necessary adjustments to properly prepare your door for
a smart lock installation.
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What is the door thickness requirement for Home Connect 620 locks?
Is there a door thickness kit for Home Connect 620 locks to support
doors thicker than 2” (51mm)?
What door hole diameter is required to install Home Connect 620 locks?
What do I need to correct a door that is warped or has been
affected by weather? ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Lock Installation and Functions
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The Home Connect 620 deadbolt is easy to install. It installs in minutes with just a screwdriver and no hard wiring
required. Detailed step-by-step instructions can also be downloaded here:
Home Connect 620 Installation Guide PDF - English / Spanish
There are several ways to lock the Home Connect 620 smart lock. From the outside, Home Connect 620 has a convenient 1-touch
locking button (with the brand logo printed on it) on the keypad to easily lock the deadbolt or with a key. At least one access code must
be programmed in order to use the 1-touch locking button to prevent accidental lockouts. From the inside, Home Connect 620 can be
locked using the sleek turnpiece. The Home Connect 620 can also be locked from a smartphone when enrolled in a home automation
system. Additionally, the lock features Auto Lock which will automatically lock after a preset time delay after it has been unlocked.
There are several ways to unlock the Home Connect 620 smart lock. From the outside, Home Connect 620 can be unlocked
with a key or a 4-8 digit numeric access code. From the inside, Home Connect 620 can be unlocked using the sleek
turnpiece. The Home Connect 620 can also be unlocked from a smartphone when enrolled in a home automation system.
Home Connect 620 can be unlocked with a key.
In normal operating mode: Amber indicates locked. Green indicates unlocked. Red indicates low battery. For other
operating modes, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Home Connect 620 incorporates Kwikset’s patented SmartKey technology which allows users to re-key the cylinder in
less than a minute.
To re-key the cylinder to an existing KW key, follow the detailed instructions located here:
How to re-key your SmartKey Security
™
lock
Receiving notifications about lock events will depend on your home automation system. Please consult your home
automation system for instructions.
Yes, the Home Connect 620 smart lock sends lock activities to the home automation system. To view the list of lock
activities, please consult your home automation system for more information.
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How do I install the Home Connect 620 deadbolt?
How do I lock the Home Connect 620 deadbolt?
How do I unlock the Home Connect 620 smart lock?
How do I unlock Home Connect 620 if the batteries die?
What do the different colored lights on the status LED mean?
Can the Home Connect 620 keyway cylinder be re-keyed?
How do I re-key the cylinder to an existing key?
Will I receive notifications on my phone when something happens?
Can I see the history of who came and went (lock activities)? ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Batteries
The Home Connect 620 deadbolt is powered by 4xAA batteries. For best performance, we highly recommend alkaline
batteries from a major brand. Do not use re-chargeable or lithium ion batteries.
To repace the batteries, complete the following steps:
1A.
If the security screw is not
installed
, slide the interior
cover window up.
1B.
If the security screw is
installed
, remove the entire
interior cover.
1.
Remove the battery pack.


2.
Replace the batteries.
Home Connect 620 will notify you of low batteries with audio and visual cues at three different low battery levels. Your
home automation system may also alert you of low batteries. Please consult with your home automation system for
more information.
A fresh set of four AA alkaline batteries will last approximately 18 months depending on usage.
No, you do not need to remove the entire interior cover to change the batteries. Remove the security screw securing
the black RF window to the interior cover so the black RF window can be pushed up to expose the battery pack tab.
Use the tab to pull the battery pack up for quick access to the batteries. For detailed instructions on how to remove
the security screw, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
A1: Check that the door is properly aligned. For helpful tips on getting the door to

align, refer to the
Warped Door Installation Guide
. Resistance to both

locking and unlocking because of door misalignment will reduce both motor

and battery life.
A2: Check that the lock is properly installed, and the cable is routed and

stored correctly (Fig. 1).
A3: Perform
Manual Door Handing
to make sure that the lock knows the correct

direction for locking and unlocking. You may need to loosen or adjust the
mounting plate and screw to make sure the torque blade is centered to the hole
on the mounting plate and the cylinder operates the latch smoothly with a key.
A4: Call our support center at
1-800-327-5625
for additional help and product
replacement if needed.
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How is the Home Connect 620 powered?
How will I know if the batteries are low?
How long will a fresh set of batteries last?
Do I need to remove the entire interior cover to change the batteries?
What can I do if I frequently need to replace batteries?
Fig. 1
Ensure correct polarity. For best
results, use new, non-rechargeable
Alkaline batteries only. ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Access Codes
Access codes can be added to your Home Connect 620 smart lock either directly from the keypad or through a home
automation system once enrolled. To add access codes through a home automation system, please consult your
home automation system for more information. To add access codes directly from the keypad, follow the directions in
the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Managing access codes when you’re not home will depend on your home automation system. Please consult your
home automation system for more information.
Home Connect 620 supports 250 access codes. Please consult your home automation system for more information.
Yes, the Home Connect 620 smart lock supports multiple schedule types that can be assigned to access codes.
Please consult your home automation system for more information.
If you forget your access code, Home Connect 620 can still be unlocked using a key or an authorized smartphone if
part of a home automation system. Please consult your home automation system for more information.
No, access codes will not be lost if the batteries depleted or are removed.
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How do I add access codes to Home Connect 620?
Can I manage access codes (add, edit, or delete) when I’m not home?
How many access codes does Home Connect 620 support?
Can I set different access code schedules to control who
and when guests have access?
What happens if I forget my access code?
Will I lose my access codes if I change my batteries? ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Lock Settings
Yes, the following lock settings can be turn on/off:
•
LED
•
Audio/Beeps
•
Auto-Lock
For instructions, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Auto-lock is an optional re-locking feature where the Home Connect 620 deadbolt re-locks itself after a period of time.
Yes, the auto-lock time delay can be set to different delays. The selectable time intervals are: 30 seconds, 1 minute,
3 minutes, 5 minutes, and 10 minutes. For instructions, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Some home automation systems support auto-locking at a specific time. Please consult your home automation
system for more information.
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Can I turn off the beeping sounds?
What is auto-lock?
Can I set the auto-lock to different time intervals?
Can I set auto-lock to trigger at a specific time? ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Smart Home System
Yes, Home Connect 620 smart lock can work with Amazon Alexa and Google Assistant through a home automation
system. Please consult your home automation system for more information.
Yes, Home Connect 620 smart lock can be controlled from anywhere there’s an internet connection once connected
to a home automation system. Please consult your home automation system for more information.
Yes, Home Connect 620 smart lock can be controlled from your smart device anywhere there’s an internet
connection once connected to a home automation system. Please consult your home automation system
for more information.
The lock may already be enrolled in a home automation system. To resolve this:
1) Unenroll the lock from the home automation system. Please consult the home automation system for
more information.
2) Factory Reset the lock. Several attempts may be required. For instructions, please see the installation
guide:
Home Connect 620 Installation Guide PDF - English / Spanish
3) If the lock still cannot be added to a home automation system after several Factory Resets, the Anti-
Theft feature may have been activated by the previous home automation system. Please consult the home
automation system for more information on how to deactivate Anti-Theft.
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Does Home Connect 620 work with other smart home devices
such as Amazon Alexa or Google Assistant?
Can I control Home Connect 620 from anywhere?
Can I control Home Connect 620 with my smart device?
Why can’t the lock be added to a Z-Wave Home Automation System? ©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
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Troubleshooting
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Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction
to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is
powered up and after the first motorized operation. If you need to re-hand the lock, please see the

installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish


Home Connect 620 might be jamming. Check that the bolt hole is at least 1” deep so the bolt fully extends
(Fig. 2). Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole
and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad
are not over-tightened. Please see
Warped Door Installation Guide
for additional information.


For new installations, please be sure to check that the lock was installed with the latch extended

and in the lock position.
Home Connect 620 will not lock if there are no access codes programmed to prevent accidental lockouts. For
information on how to program access codes, please see the installation:
Home Connect 620 Installation Guide PDF - English / Spanish


Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out.

For information on how to change your batteries, please see E in
Section 4
.


Home Connect 620 may not be locking if the bolt hole on the door frame is not deep enough.

Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris (Fig. 2).


Home Connect 620 may not be locking due to a misalignment with the door, door frame, and/or strike.

For more information on how to address misalignment, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish


Home Connect 620 may not be locking if it was not ‘handed’ properly. For more information on lock handing,
please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Check that the LED setting on the interior of the lock is set to ON. For detailed instructions on how to change
lock settings, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish


Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is
inserted correctly. For detailed instructions on how to change the batteries, please see E in
Section 4
.


Check that the cable between the keypad and the interior is connected with the proper alignment and is
completely inserted. For detailed instructions on how to connect the cable, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
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When I try to lock the Home Connect 620 deadbolt,
it makes noises but doesn’t lock.
Why isn’t my Home Connect 620 locking using the 1-Touch Locking button
or smartphone (after enrolling it with a home automation system)?
The keypad on my Home Connect 620 doesn’t light up or
wake up when I push a button.
1”
(25mm)
Fig. 2