MyWebTech Technical Notification #104 - Lyric Sensor Compatibility - Dated 05/10/24
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Document Transcript
MyWebTech
Technical Notification
#10
4
Technical Updates Directly
Technical Notification #10
4
5/10/2024
Subject:
PROSiX and SiX Series Transmitter Compatibility
Product:
LYRIC Controller
May
10
, 202
4
Dear
Valued
Customer,
This technical notification is applicable to dealers who service and maintain customer sites with the Lyric
Controller (LCP500) or Lyric Gateway (LCP300).
Please be advised that
newer sensors labeled as
PROSiX
or
PROSeries
sensors are
not compatible
with the
Lyric
panel (
LCP500)
or Gateway
(LCP300
). These PROSeries
sensors are specifically designed for use with
PRO Series panels, as they have their own firmware tailored to the PRO Series platform.
To ensure proper functionality, please note the following:
1.
PROSiX or P
ro Series sensors
are not intended for use with the
Lyric system and cannot
be used
as a
substitute for compatible SiX sensors
on the Lyric system.
2.
SiX sensors
, which are compatible with the Lyric systems, are packaged and labeled as such.
3.
The Lyric panel also supports
5800 wireless sensors
.
4.
If you need an
additional or replacement sensor for a Lyric installation and a compatible SiX sensor is
not readily available, we recommend choosing a compatible
5800 series sensor
instead.
Identifying Sensors:
•
Check the
product packaging
and included documentation
(Exa
mples of packaging are provided
herein)
.
•
Examine the
sensor firmware version
:
o
Lyric Compatible SiX sensor versions begin with a number
0 or 1
.
o
Incompatible PROSiX sensor versions begin with a number
2, 4, 5 or 6
.
You can view the sensor firmware
versions remotely via
AlarmNet 360
from the
Device Programming
Account Overview
page by selecting the
View Details
button under
Device Firmware Details
.
Alternatively, you can check the firmware version locally at the panel by viewing the enrolled sensor in
zone programming.
For any Lyric installation, we strongly recommend replacing P
roSeries sensors with compatible SiX or 5800
sensors to ensure the integrity of the intended function.
Thank you for your attention to this matter.
We thank you for your conti
nued support of Resideo products. If you have any questions or
require further assistance, please contact Resideo
customer
service
or Technical Support
at 1-800
222-
6525 option 3.
Sincerely,
Product
Marketing
Team
Resideo Technologies, Inc.
Technical Notification #10
4
5/10/2024
Example of a SiX sensor compatible with Lyric
Example of a PROSiX
sensor NOT compatible with Lyric
- Uploaded