MyWebTech Technical Notification #123 - SkyBell Migration - Dated 3/3/25

MyWebTech
Technical Notification #123
Technical Updates Directly

Technical Notification #123

3/3/2025



Subject:
Skybell Migration

Product:

SkyBell Video Doorbell
s




March 3, 2025

Dear Valued Customer,

As communicated in October 2024, Resideo migrated S
kyBell video doorbells connected to Total
Connect 2.0 (TC2) to a new cloud back-end service p
latform. As part of this process, these devices
received new firmware. This migration is now comple
te.
However, doorbells that have not been connected to
WiFi since the migration did not receive the update

and were not migrated. If a customer contacts you b
ecause their SkyBell doorbell is not working, pleas
e
assist them with the following steps:
•

Connect the doorbell to WiFi: Ensure the doorbell i
s connected to WiFi.
•

Power cycle the doorbell: If the doorbell appears t
o be offline, recommend power cycling it by
turning the circuit breaker off and on.
•

Access the Total Connect 2.0 app: Advise the custom
er to log into their Total Connect 2.0 app.
Within minutes, they will see a notification prompt
ing them to take actions to complete the
migration and receive the firmware update.
Thank you in advance for your continued support of
Resideo products. If you have any questions or
require further assistance, please contact Customer
Service/Technical Support at 1-800-645-7492.

Sincerely,

Product Marketing Team
Resideo Technologies, Inc.