Qolsys IQ Panel 4 Not Powering Up - TSB# 20221026

TSB #:
221026

DATE:
10/26/22
RE:
IQ PANEL 4 NOT POWERING UP OUT OF BOX
Overview:
In some cases, an IQ Panel 4 may not boot up after applying powe
r if
the panel is in a low or discharged battery
condition due to the panel battery discharging for an extended period after being manufactured.
Please follow the troubleshooting guide below to boot the panel at the time of install when the battery is low.
Troubleshooting:
TECHNICAL SERVICE BULLETIN
IQ PANEL 4 NOT POWERING UP OUT OF BOX
Case
Probable Cause
There is no feedback from the panel after
pressing the power button. The display
and LEDs do not show.
The panel battery is likely discharged.
1.
Check that the battery cable is properly


inserted into the connector.


2.
Insert the AC power plug into the


appropriate connector.


3.
The LEDs should begin to flash Red,


indicating the panel is charging. The LEDs may remain
flashing for up to 30 mins while the panel charges. The
panel will boot once it receives sufficient charge.
After the charger is inserted and the
power button has been pressed and
there is no feedback from the panel. The
display and LEDs do not show.
The panel battery is likely deeply discharged:
1.
Unplug the battery, unplug the AC power.
2.
Reconnect the battery only.


3.
Insert AC power plug, wait 5 seconds and then remove.
Repeat this up to 10 times until the LEDs continually flash
Red indicating that the battery is charging.


4.
The LEDs may remain flashing for up to 30 mins while the
panel charges. The panel will fully boot once it receives
sufficient charge.
Note: If the LEDs stop flashing Red and the panel does not boot, go
back to the previous step (Step 3).