Cancellation and Moving Policy

Moving

Unlike many alarm companies, we allow you to take your system with you to a new address. Our no-contract alarm monitoring allows us to follow you from place to place, which makes us ideal for customers that do not live in places for 3+ years. If you are moving and want to reflect your new address on your account because you took your system with you, Alarm Grid needs a quick email sent to support@alarmgrid.com. This will help us quickly begin processing your move or cancellation.

Cancellations

Alarm Grid allows customers to cancel at any time. When you cancel, your account will stop getting charged, and your account will be suspended as of the day the current term ends. For most of our customers the term ends at the end of the current billing period. For example, if a customer was activated on the 17th of January, and they cancel on the 6th of December, their account will remain active until the 16th of December.

In order to cancel, all you have to do is fill out the form below. You can also cancel by sending an email to support@alarmgrid.com indicating that you are wishing to cancel your account. While not required, we appreciate giving a reason for the cancellation since it helps us ensure that we are continuing to give the best service possible. We will ask you to verify that you are the individual authorized to cancel the account. We take the security of our customers very seriously. Once you provide that information, Alarm Grid will begin the account cancellation process.