2GIG Edge - Quick Start User Manual - Dated 2021 Rev. B

TM
2GIG EDGE

Security & Smart

Home System
QUICK START GUIDE 2
2GIG EDGE Quick Start Guide
Contents
Welcome to the 2GIG
®
EDGE Security Panel
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
About this Guide
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
Support Services
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
Technical Support
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
Panel LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
Home Screen
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
System Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Activate an Emergency Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Smart Home Options
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Home Button/Indicator
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
System Icons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Burglary Protection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Arm the System (Armed Stay Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Arm the System (Away Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Arm the System (Using the Alarm .com mobile app)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
Bypass Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
Disarm the System (Armed Stay Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Disarm the System (Armed Away Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Disarm the System (Face Recognition Mode)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
Disarm the System (Using the Alarm .com mobile app)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
Using the Duress Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
In the Event of a Burglary Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Cancel/Silence a False Burglary Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Fire and Emergency Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
In the Event of a Fire Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
Deactivating an Emergency Alarm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Security Codes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
Change the Master User or Duress Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23
Edit a User Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
Face Recognition Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
Bluetooth Setup
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Smart Areas Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
View Smart Areas
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
Wireless Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
32
Set Sensor Chimes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
System Tests
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
Limited Warranty
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Waste Electrical and Electronic Equipment (WEEE) Statement
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
WARNINGS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Limitations of Alarm Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Risk of Noise Induced Hearing Loss
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Alarm Dealer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36 3
Copyright © 2021 Nortek Security & Control LLC
Support Services
If technical assistance with the system is required, contact a 2GIG alarm dealer or visit the 2GIG alarm dealer's website .
Copyright ©2021 Nortek Security & Control LLC . All Rights Reserved . U .S . Patent D727,857 . Australian Patent No . 357098 . Additional Patents Pending .
The 2GIG, EDGE, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries . Other
Nortek Security & Control trademarks may also appear in these materials . Other names or brands may be claimed as the property of others . For more information,
contact your 2GIG alarm dealer for pricing or visit
www
.2gig .com
.
Information in this document is subject to change without notice . The availability of particular products, services, and features may vary by region . Please check
with your local dealer for further details and availability of language options .
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including
photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control .
Nortek Security & Control
5919 Sea Otter Place, Suite 100
Carlsbad, CA 92010 USA
Technical Support
Phone: 800-421-1587
Online:
www
.nortekcontrol .com/support/
Welcome to the 2GIG
®
EDGE Security Panel
This Quick Reference guide shows system owners how to use the basic features of the 2GIG EDGE Security Panel . For more in-depth information, download the
EDGE User Guide
from
2gig .com/dealers
or visit
www
.2gig .com
.
About this Guide
This guide is designed for use by home and business owners of the 2GIG EDGE Security Panel from Nortek Security & Control LLC . It is recommended that the
EDGE Panel and all associated sensors and peripherals be professionally installed by an authorized 2GIG alarm dealer
. For regulatory compliance, professional
installation is required . For a list of dealers in the area, visit
www
.nortekcontrol .com
. 4
2GIG EDGE Quick Start Guide
Panel LED Behavior
The EDGE panel has a single LED light on the top right corner. Depending on the panel's alarm status, the multi-colored LED that will flash blue, white or red (see
Alarm Status table below) .
Alarm Status
AC Power LED Status
Battery Power LED Status
System Ready to Arm (all sensors closed)
Solid Blue
Flashing Blue
System Not Ready to Arm (one or more sensors open)
Solid White
Blinking White
Exit Delay Countdown / Armed
Solid Red
Flashing Red
Entry Delay Countdown / In Alarm / Armed After Alarm
Blinking Red
Blinking Red
Microphones
Camera
Alarm Status
Red
White
Blue
Speakers 5
Copyright © 2021 Nortek Security & Control LLC
Home Screen
To wake the touchscreen, tap any area of the screen display
. By default, the touchscreen goes into sleep mode after two (2) minutes of inactivity
.

System Status:
Reveals the system state:
Ready to Arm
,
Not Ready to
Arm
, etc .

Current Weather:
Displays daily forecast .

Date/Time:
Shows the system date/time .

System Icons:
Indicates system information . See
page 8
.

Arming Features:
Tap
Arm Stay
or
Arm Away
to arm the system . See
Burglary Protection
on
page 9
.

Smart Home:
Tap for Smart Home options . See
page 7
.

Emergency:
Tap for access to
Panic
,
Fire
and
Emergency
buttons .

Smart Areas:
Tap for Smart Area options . See
page 31
.

System Logo:
Tap to enter Panel Information . Tap and hold for 2
seconds to enter the Duress Code and transmit a user duress report to
the Central Station . See
page 18
.

Settings:
Tap for access to the Settings menu (next page) .









 6
2GIG EDGE Quick Start Guide
Activate an Emergency Alarm
Notify the Central Station of an emergency
event by manually activating the alarm at
the Control Panel .
The Alarm button is designed with a
double-action trigger
. This reduces the risk
of inadvertently transmitting a false alarm
to the Central Station .
This button is available on most displays
(other than some system setup menus)
for access to
Panic
,
Fire
or
Emergency

alarms .
System Settings
The
Settings Icon
is located at the bottom/right of the display
.
Tap for Settings Menu .
Enter the Master code .
Tap for Emergency Menu .
Choose an option .
To activate a manual alarm, press and hold for 2
seconds . 7
Copyright © 2021 Nortek Security & Control LLC
Smart Home Options
The
Smart Home button
is located on the
main display
. When selected, the Smart
Home options menu is displayed .
Home Button/Indicator
The
Home button
is located at the bottom/
right of most displays . Tap
Home
(
)
return to the Home screen .
Return to the Home screen .
Choose a Smart Home option .
Tap the Smart Home option .
Appears only when a
camera is available. 8
2GIG EDGE Quick Start Guide
System Icons
The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information and access to
different functions .
System Icons
Battery Power Status
Power Disconnected
Battery Charging
Screen Off
On-Board Camera is active
Audible Beeps On
Notifications
Audible Beeps Off
Power
Update is available 9
Copyright © 2021 Nortek Security & Control LLC
Tap
Arm Stay
.
Tap
Silence
to silence the audible timer beeps
and the "Armed" announcement .
Following countdown, the system is armed .
Quick Exit
button allows time to exit the
premises without having to disarm the
system first.
Burglary Protection
Arm the System (Armed Stay Mode)
Apply this mode when people and/or pets will be staying inside . All zones are armed, but interior zones (motion detectors) are disarmed .
Ensure the EDGE Panel is in the
Ready to Arm
state .
Tap the
Mute
(
) button below
Arm Stay
,
Arm Away
,
Quick Exit
or
Disarm
to silence
audible prompts .
NOTE:
Activating the mute button will
extend the exit delay timer
. 10
2GIG EDGE Quick Start Guide
Tap
Arm Stay
.
Tap the
Mute
(
) button below
Arm Stay
,
Arm Away
,
Quick Exit
or
Disarm
to silence
audible prompts .
Silence
option extends the length of the timer
and silences the audible countdown .
Following countdown, the system is armed .
Arm the System (Away Mode)
Apply this mode when all people and pets will be leaving the premises . All zones are armed .
Ensure the EDGE Panel is in the
Ready to Arm
state . 11
Copyright © 2021 Nortek Security & Control LLC
At the Disarmed screen, tap
Disarmed
.
The app initiates the Arming
process .
Tap
Arm (Stay)
or
Arm
(Away)
.
ARMED (STAY or AWAY) is
displayed with a red icon (
) .
Arm the System (Using the Alarm .com mobile app)
When the system is disarmed, the Disarmed screen (
) is displayed .
To disarm the system with the Alarm .com mobile app: 12
2GIG EDGE Quick Start Guide
Bypass Sensors
When a protected door or window is opened, the
Not Ready to Arm
message appears and reveals the zone in ORANGE on the
Sensors Not Ready
list . Before
arming the system, place the system into the
Ready to Arm
state by (1) walking to the sensor and closing it, or (2) bypassing the sensor(s) .
1 .
Tap
BYPASS ALL
.
2 .
Enter the Master code .
3 .
The system is now ready to arm . Tap
Arm Stay or Arm Away to arm the
system .
4 .
(Optional) Tap the displayed bypass
number to bypass any sensors .
Number of bypassed
sensors .
This screen will be displayed if there are open
and un-bypassed sensors . 13
Copyright © 2021 Nortek Security & Control LLC
Bypass Sensors - Settings
From Home Screen, tap
System Settings
(
)
,
then tap
Bypass Sensors
.
4 .
If desired, tap
Cancel Bypass
to cancel .
5 .
To continue with sensors bypassed, tap the
back button (
) .


At the Bypassed Sensors screen, tap the
switch adjacent to the desired sensor to turn
Bypass
On or Off . 14
2GIG EDGE Quick Start Guide
Disarm the System (Armed Stay Mode)
When the system is armed in
Armed (Stay) Mode
, the Armed (Stay) screen is displayed .
Enter user code to disarm the system .
Tap DISARM .
NOTE:
Display shown with Face
Recognition disabled . 15
Copyright © 2021 Nortek Security & Control LLC
Enter user code to disarm the system .
Tap Disarm .
Disarm the System (Armed Away Mode)
When the system is armed in Armed (Away) Mode, the Armed (Away) screen is displayed .
TIP:
If a false burglary alarm is activated while the system is armed (due to a protected door or window inadvertently being opened),
and it's desired to cancel or silence the alarm, see
Cancel/Silence a False Burglary Alarm
on
page 19
. 16
2GIG EDGE Quick Start Guide
Disarm the System (Face Recognition Mode)
When the system is armed, the Armed (Stay or Away) screen is displayed .
To disarm the system with Face Recognition:
1 .
Align the user's face within the frame of the camera .


The user's head must turn about 15 degrees right, move to center, and then 15
degrees left . If registered as a User, the system will analyze the face and disarm .
OR
2 .
Tap the
Keypad
button to access the keypad and disarm using the disarm code .


IMPORTANT:
Face Recognition does not detect
Duress
. During a Duress situation,
avoid making the face detection gesture . Instead, tap
KEYPAD
then enter duress code . 17
Copyright © 2021 Nortek Security & Control LLC
Tap
Disarm
.
Tap the Armed button .
The app initiates the Disarming
process .
DISARMED displayed with a
green icon (
) .
Disarm the System (Using the Alarm .com mobile app)
When the system is armed, the Armed (Stay or Away) (
) screen is displayed .
To disarm the system with the Alarm .com mobile app: 18
2GIG EDGE Quick Start Guide
Using the Duress Code
To transmit a user duress report to the Central Station (for example, being coerced by an unwanted intruder), use the steps below to input the system’s
unique
Duress Code
. The Central Station is notified about the duress situation. The intruder will be unaware that the service provider has been contacted for
assistance .
For added security, disable
Bluetooth Disarming
and
Face Recognition
options in
Bluetooth Settings
(see
page 27
) .
To learn how to create a unique Duress Code for the system, see “
Change the Master User or Duress Code
” on
page 23
.
Enter the
Duress Code
(different from the
Disarm Code
) .
IMPORTANT:
Face Recognition does not detect
Duress
. During a Duress situation,
avoid making the face detection gesture . Instead, tap
KEYPAD
then enter duress code . 19
Copyright © 2021 Nortek Security & Control LLC
Sensor Type
Action
Default Time Setting
Instant Sensor
Alarm siren immediately sounds and continues to sound until a User
Code is entered or for the amount of time specified by the
Burglary Bell
Cutoff Time
setting
Four (4) minutes .
Consult the installer to determine the cutoff time for the system .
Delayed Sensor
Countdown allows time to disarm the system before the siren sounds .
Siren continues to sound until a User Code is entered or until the
amount of time specified by the
Burglary Bell Cutoff Time
setting .
30 second countdown
Consult the installer to determine the length of the countdown .
After the report is received by the Central Station, an operator will respond per the terms defined in the individual Service
Agreement with the alarm dealer. For
more in-depth information about specific alarm protocols, contact the alarm dealer
.
When Disarmed...
Result
Default Time Setting
Disarm the system BEFORE
the Abort Window Dialer Delay
countdown expires .
The system silences the alarm and does not transmit
an alarm report to the Central Station .
30 second countdown
Consult the installer to determine the length of the countdown .
If the system is disarmed AFTER
the Abort Window Dialer Delay
countdown expires
The system silences the alarm siren and transmits
an alarm cancellation report to the Central Station .
For a cancellation report to be transmitted, the
system must disarmed before the
Alarm Cancel Time

expires .
Five (5) minutes
Consult the installer to determine the setting for the system .
In the Event of a Burglary Alarm
Cancel/Silence a False Burglary Alarm
In the event of a false alarm (for example, if the home is entered while it is armed and do not disarm the system before the countdown expires), the alarm can be
silenced and the alarm report canceled using one of these options: 20
2GIG EDGE Quick Start Guide
Fire and Emergency Protection
Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from harmful, and possibly deadly ef
fects of smoke, heat,
and fire-related dangers. The system’s fire and emergency protection features are always protecting the premises. See
Warnings
,
page 36
.
NOTE:
A professional installer must ensure that all Smoke/Heat alarms and CO detectors are installed in compliance with all national, regional,
and local laws, statutes, and guidelines .
In the Event of a Fire Alarm
In the event an installed fire protection zone detects an issue, the following will occur:
1 .
The alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specified by the
Fire Bell Cutoff Time

setting. The factory default setting is four (4) minutes. Consult the installer to determine the cutoff time that has been configured for the system.
2 .
After the report is received by the Central Station, an operator will respond per the terms defined in the individual Service
Agreement with the 2GIG alarm
dealer. For more in-depth information about specific alarm protocols, contact the alarm dealer.
If a fire alarm is activated, the system emits a warning siren and immediately reports a fire to the Central Station.
To protect all occupants, do the following:
1 .
If flames or smoke are present, yell “Fire!” to alert all occupants of a fire.
2 .
Immediately evacuate all occupants from the premises and remain at a safe distance away from the premises .
DANGER:
To protect all users from serious injury and/or death, do NOT re-enter the premises until it has been deemed safe by
emergency officials.
3 .
Dial 9-1-1 (or the region’s emergency services number) to report the situation to authorities . Always wait to call from a safe location .
NOTE:
It is important to establish and practice an Escape Plan with all members of the household in the event of a fire. For more in-
depth information, see the
EDGE User Guide
. 21
Copyright © 2021 Nortek Security & Control LLC
Deactivating an Emergency Alarm
The panel appears red at the top of screen during an Emergency Alarm .
To deactivate a manual alarm:
Align a face within the frame of the camera . The head must
be moved about 15 degrees right, then center, and then 15
degrees left .
If detected as a registered User, the system will analyze the
face and disarm .
To bypass Face Recognition, tap the
Keypad
button to access
the keypad and deactivate the alarm using the disarm code .
The active alarm will be displayed . Tap
Clear Alarm History
to
deactivate the alarm .
NOTE:
Face Recognition disarm will only be displayed if
Face Recognition is enabled . 22
2GIG EDGE Quick Start Guide
Security Codes
The system supports a total of 100 unique security codes, which includes the types of security codes detailed below and one (1) Installer Code which is reserved
for use by 2GIG alarm dealers and their professional installers . See
Change the Master User or Duress Code
, next page .
Types of Security Codes
Description
Default Code
Master User
One (1) Master User Code is available for accessing the System Settings
and other PIN-protected features . Be certain to change the default code to a
unique four (or six) digit number
.
4 digit (1111), 6 Digit (111111)
Consult with the dealer regarding a four or six
pin code length .
Duress
One (1) Duress Code is available . To protect the system, the Master User
should always change the default code to a unique code known only by
trusted system users . See “Change the Master User or Duress Code” in the
next section . See
Using the Duress Code
,
page 18
.
User defined
User
Create up to 98 unique user access codes used by occupants to arm and
disarm the system .
User Defined
Smart Areas
If Smart Areas are enabled, a user can be assigned to one or more areas .
User Defined 23
Copyright © 2021 Nortek Security & Control LLC
Change the Master User or Duress Code
The
Master User Code
provides users with the ability to access the
System Settings
menu and, depending on the system configuration, provide access to other
pin-protected features . The
Duress
code lets users send a silent duress report to the Central Station . See
Using the Duress Code
on
page 18
.
IMPORTANT:
When customizing codes for the system, it's best not use the dwelling’s physical address, telephone digits, birth dates or
birth years . Codes should only be given to trusted individuals .
Tap
System Settings
(
) from the Main screen, enter the system’s Master User Code, and then tap the
Users
(
) icon . Next, continue with these steps:
At the Users screen, tap the pencil icon (
)
next to
Master User
or
Duress
.
At the
Edit Master User
or
Edit Duress User

screen, tap the pencil icon (
) in the Access
Code section .
At the Enter a Code for the User screen,
input a unique code and tap
Next
. Then,
confirm the code and tap
Done
. 24
2GIG EDGE Quick Start Guide
Edit a User Code
Once a User has been created, user access to the system or individual areas can be adjusted .
At the Users screen, tap the pencil icon (
) .
Tap the arrow (>) adjacent to the Access Code .
At the
Enter the user's access code
screen,
input a unique code and tap
Next
. Then,
confirm the code and tap
Done
. 25
Copyright © 2021 Nortek Security & Control LLC
Face Recognition Setup
At the User's screen, edit
Users
to include the panel's Face Recognition feature .
Tap
System Settings
(
)
, enter the system’s Master User Code and then tap the
Users
(
) icon
.
Next, continue with these steps:
1 .
At the Users screen, tap the pencil icon (
)
next to a User
.
2 .
Tap the switch adjacent to the Facial
Recognition option to set it to
Active
.
3 .
The User to be enrolled must read the
Biometric Information Privacy Policy
and Consent
form. Use a finger to scroll
down, then tap
I Agree
. 26
2GIG EDGE Quick Start Guide
4 .
On-screen instructions provide guidance
through the process of capturing a profile.
5 .
The following steps will
instruct to slightly move the
head side to side to complete
the face recognition process .
6 .
Tap the activation switch adjacent to the
Recognition Modes desired for use with
Face Recognition, then tap
NEXT
.
7 .
Selections and profile status are summarized. Tap
the pencil icon (
) to edit .

Tap the back button (
) to return to the previous
menus .
TIP:
The holder of the Master User Code can also create user code access schedules for users who only need access to a dwelling
during certain hours . For example: au pairs, housekeepers, and personal assistants . For more in-depth information, refer to the 2GIG
EDGE User Guide . 27
Copyright © 2021 Nortek Security & Control LLC
Bluetooth Setup
Setup the Control Panel to connect with a smart phone for Bluetooth Disarming .
Tap
System Settings
(
), enter the system’s Master User Code, and then tap the
Users
(
)
icon . Next, continue with these steps:
1 .
At the Users screen, tap the pencil icon (
) .
2 .
Scroll down to the
Bluetooth Disarming

option, then tap .
3 .
Tap
Pair
.
4 .
Tap
SCAN
.
5 .
Scans for Bluetooth Devices .
6 .
Once your device is found, tap the
device name . 28
2GIG EDGE Quick Start Guide
7 .
Confirm pairing by tapping
PAIR DEVICE
.
8 .
Return to your smart phone to confirm pairing.
9 .
When successfully paired, a pairing
confirmation is displayed. Tap
OK
.
10 .
The device is paired . Tap the back button
(
) to return to the previous menus . 29
Copyright © 2021 Nortek Security & Control LLC
Smart Areas Settings
Smart Areas allow for the creation of up to four independently controllable and manageable areas (For example: Main House, Garage, Room Rental,
etc) . Flexible user interface limits control of the Smart Areas at the user code level .
Note:
Smart Areas must be enabled to view the Smart Areas tile on the home screen . For more details, refer to the EDGE Users Guide and consult
the alarm dealer
. The dealer must activate this feature .
To set Smart Areas settings:
1 .
At the Home screen, tap the Settings
icon (
) .
2 .
Enter the Master code to view the
Settings options .
3 .
Scroll down, then tap the
Smart
Areas Settings
option . 30
2GIG EDGE Quick Start Guide
4 .
Tap the arrow (>) adjacent to a Smart
Areas option .
5 .
Enter a name for the new Smart Area,
then select
SAVE
.
6 .
Repeat the naming process for all
new Smart Areas .
Smart Areas Settings (continued) 31
Copyright © 2021 Nortek Security & Control LLC
Smart Areas Status
Home :

Armed (STAY) .
Garage
:
Disarmed with Bypassed Zones .
Rental
:
Disarmed .

SA4 :

Not Use / Disabled .
At the Home screen, tap the
Smart Area icon (
) .
Enter user code to view the Smart Areas
dashboard .
Smart Areas status is displayed .
View Smart Areas
View and change state of Smart Areas .
Note:
Smart Areas must be enabled to view the Smart Areas tile on the home screen . For more details, refer to the EDGE Users Guide, or consult the alarm
dealer to enable Smart Area . 32
2GIG EDGE Quick Start Guide
Wireless Network Settings
Connecting to a wireless network:
1 .
Access the Settings menu (
), then
tap the
Network
option .
5 .
Once successfully connected, the back button
(
) to return to the previous menus
2 .
Tap the Wireless Option .
3 .
Choose a Wireless Network name .
4 .
Type in the Network Password, then tap
CONNECT
. 33
Copyright © 2021 Nortek Security & Control LLC
Set Sensor Chimes
To set individual chimes for each zone use the sensor chime menu:
1 .
At the Home screen, tap the Settings
icon (
) .
2 .
Enter the Master code to view the
Settings options .
3 .
Scroll down, then tap the
Sensor
Chimes
option .
4 .
Select a sensor
.
5 .
Tap to select a new Chime setting .
6 .
Tap the back button (
) to return to
the previous menus . 34
2GIG EDGE Quick Start Guide
System Tests
To ensure continued protection and proper system operations, it is important to perform a sensor and console test on a weekly basis .
Tap the
Settings
icon (
), then enter
the Master User Code when prompted .
Tap the
System Tests
option .
Tap a button to choose the test type (for
example):
Sensor Test:
Tests signals between the
installed sensors and the Control Panel .

Panel Test:
Tests the function of the
EDGE Panel’s audio and status LED . 35
Copyright © 2021 Nortek Security & Control LLC
Limited Warranty
This product is warranted against defects in material and workmanship for two (2) years . The battery is limited to One (1) year
. This warranty extends only to
wholesale customers who buy directly from Nortek Security & Control LLC or through Nortek Security & Control’s normal distribution channels . Nortek Security &
Control LLC does not warrant this product to consumers . Consumers should inquire from their selling dealer as to the nature of the dealer’s warranty, if any
.
Refer to the Nortek Warranty policy on
www
.2gig .com
or
www
.nortekcontrol .com
.
There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out of or in connection with use or
performance of this product or other indirect damages with respect to loss of property
, revenue, or profit, or cost of removal, installation, or re-installation.
All
implied warranties for functionality are valid only until the warranty expires . This Nortek Security & Control LLC Warranty is in lieu of all other warranties, expressed
or implied .
All products returned for warranty service require a Return Authorization Number (RA#) . Contact Returns at 1-855-546-3351 for an RA# and other important
details .
Waste Electrical and Electronic Equipment (WEEE) Statement
This symbol on a product or on its packaging indicates that this product is not to be thrown away with everyday
waste .
Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it over to a designated collection point for
the recycling of waste electrical and electronic equipment (W
.E .E .E .) . The separate collection and recycling of your waste electrical and
electronic equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects
human health and the environment . For more information about where you can drop off your waste equipment for recycling, please contact
your local city office, or your household waste disposal service, or the shop where you purchased the product. 36
2GIG EDGE Quick Start Guide
WARNINGS
Limitations of Alarm Products
This product should be tested periodically to make sure it is working properly
. The product, if used properly, may reduce the risk of burglary, robbery, and other
adverse events that have the potential to result in injury or loss of life; however, Nortek Security & Control is not an insurer
. This product is neither insurance nor a
guarantee that such an event will be prevented, and users should protect themselves with proper insurance . Nortek Security & Control makes no representation
that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that it will prevent any personal injuries, property damage,
or other losses . Like any alarm product, it may be bypassed, it is subject to compromise, and it may fail to warn for a variety of reasons, including, but not limited
to: improper installation or positioning; improper maintenance; tampering; dead or improperly installed batteries; sensing limitations; component failures; receivers;
intrusions may be outside of a product’s designated range and certain environmental conditions may impact performance, and audible alarm signals may be
outside of hearing range, muted by doors, walls, and floors, unheard by deep sleepers or the hearing-impaired, or overwhelmed by other sounds.
Risk of Noise Induced Hearing Loss
The Alarm is equipped with a warning siren . Exposure to high sound levels or prolonged exposure to the warning siren can result in Noise Induced Hearing Loss
(NIHL) .
Alarm Dealer Information
Company Name:
User Account Number:
Installation Date:
10025595 Rev-B