2GIG GC3/GC3e - User Guide Rev. B

2GIG
®
GC3/GC3e Security & Automation System
GC3/GC3e User’s Guide
10023750 B
WARNING: OWNER’S INSTRUCTION NOTICE
Not to be removed by anyone except occupant Copyright © 2019 Nortek Security & Control LLC
2
Copyright © 2019 Nortek Security & Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additi
onal Patents Pending.
The 2GIG, GC3, GC3e, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United State
s and/or other countries. Other Nortek
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s. For more information, contact your
2GIG alarm dealer for pricing or visit
www.nortek.com
,
www.nortekcontrol.com
, or
www.2gig.com
.
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es may vary by region. Please check with your
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Nortek Security & Control
5919 Sea Otter Place, Suite 100
Carlsbad, CA 92010
USA
800-421-1587
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .4
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 4
Introduction to Smart Areas™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 4
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 5
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 6
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .6
System Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . 6
Additional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 8
Setup and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 8
Operational Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 8
Features to Limit False Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 10
Limitations of Alarm Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 12
Touchscreen Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .13
Waking the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 13
To Wake the Touchscreen: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 13
About the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 13
System Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 14
System Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 14
Using the Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 15
Using Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 17
Using the System Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 18
Viewing the Weather Forecast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 18
Responding to Trouble Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 19
Burglary Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .20
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 20
Sample Burglary Alarm Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 21
Arm the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 22
Force Bypassing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 23
Use the Quick Exit Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 25
In the Event of an Exit Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 25
To Disarm the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 25
Transmit a User Duress Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 26
In the Event of a Burglary Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 27
Fire and Carbon Monoxide Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . .30
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 30
Important Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 30
National Fire Alarm and Signaling Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . 30 Copyright © 2019 Nortek Security & Control LLC.
3
Recommended Smoke Alarm Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . 30
Emergency Action Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 31
In the Event of a Fire Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 31
Silence a False Fire Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 31
Emergency Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .32
24-Hour Alarm Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 32
In the Event of a Carbon Monoxide Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . 32
Clear the Alarm History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 32
Activate a Manual Panic, Fire, or Emergency Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . 33
Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .34
Remote Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 34
Operate the System with a Key Fob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . 34
Smart Home Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .34
About the Smart Home Controls Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . 34
Navigate to the Smart Home Controls Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . 34
Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Thermostats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 35
Garage Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 36
Scenes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 36
Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 39
Smart Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 41
System Info and Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .43
History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . 43
System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 44
Dealer Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 44
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .46
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . 46
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 52
Bypass Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 53
Smart Home Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 55
Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 67
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 71
System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 71
Broadband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 73
Firmware Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 74
Attaching to a Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 75
Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 75
Wired Network (Ethernet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 76
Replace the GC3e Cellular Radio Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . 78
Chimes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 80
Smart Areas Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 81
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .83
Waste Electrical and Electronic Equipment (WEEE) Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . 83
WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .83
Limitations of Alarm Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 83
Risk of Noise Induced Hearing Loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . 83 Copyright © 2019 Nortek Security & Control LLC
4
Introduction
Before you get started, review this information.
About this Guide
This guide applies to the GC3 and GC3e security panels. All references to the GC3 panel, unless otherwise noted, apply
to both the GC3 and GC3e.
This guide is designed for end users of the GC3 Security & Automation System. It provides general system information,
safety precautions, and step-by-step instructions for operating the system. It is intended for use only by GC3 Security &
Automation System owners whose system has been professional installed in a residential or commercial setting by an
authorized 2GIG alarm dealer.
For a list of 2GIG alarm dealers and distributors in your area, visit:
http://www.nortekcontrol.com
or
http://www.2gig.com
.
Introduction to Smart Areas™
Smart Areas is 2GIG’s new partitioning solution. Partitioning is the process of dividing security sections of a home or
building into smaller areas so that users can arm some sections of the house while leaving other areas disarmed. This
provides home and building owners both security and convenience, as it allows them to walk through their structure
without concern of tripping alarms for areas they’d like to keep secure and armed. Some examples of partitioning use
cases include:
»
Arming a section of a room that contains a safe that contains gun collections or valuables. These areas may not be
accessed as frequently as the other areas in the room.
»
Having a portion of the home designated for use by others, such as guests or property rentals. Partitioning enables
the homeowner to arm some sections of the house they’d like to be ‘off limits’ to other people.
»
Disarming the garage while the homeowner is at work to allow a package to be delivered and stored safely on the
premises.
»
Secure swimming pool or spa area to help reduce the risk of drowning accidents. In California, it is now required
that newly-built pools and spas include at least one safety measure, including an alarm.
Smart Areas was designed for ease of setup and everyday use. For installation, the process for adding device enrollments
has been simpli
fi
ed. All smart area parameters are displayed on the screen for quick scanning. This reduces time for the
installer, who with legacy partitioning systems would have to memorize the codes and work
fl
ow, in addition to working
through each parameter in a list to verify them. With the addition of Smart Areas, the GC3 becomes a self-contained
partitioning panel, complete with user interface, controller, wireless transceiver, and communicator (cell radio and/or W-Fi)
all-in-one package. This reduces complexity for the installer. All of the equipment is self-contained; there are no modules
that require additional set up procedures.
For the end user, Smart Areas is a one-touch solution that provides Global System Access. They can now access any
partition/Smart Area with appropriate authorization. ‘Arm/Disarm’ and ‘Emergency/Panic’ functions can be accessed
quickly. No matter where in the menu a user
fi
nds themselves, all they need to do is press the ‘Home’ button and they
immediately return to the ‘Arm/Disarm’ screen. Past partitioning examples required users to swipe from screen to screen.
This added time, complexity and confusion for the user. The simpli
fi
ed user interface will reduce confusion and frustration
for those who may not interact with their security system every day. With the common tasks up front, it’s easy to select
without having to memorize. Copyright © 2019 Nortek Security & Control LLC.
5
Document Conventions
This section describes the document conventions used in this guide.
Safety Precautions and Notations
It is imperative that you observe all of the safety precautions documented in this guide. For your safety and the safety of
others, the following table details how this guide calls special attention to information intended to safeguard life, health,
and property.
DANGER!!!
This notation is used to indicate hazardous
situations which, if not avoided, will result in serious injury
or death.
WARNING!!
This notation is used to indicate potentially
hazardous situations which, if not avoided, could result in
serious injury or death.
CAUTION!
This notation is used to indicate a potentially
hazardous situation which, if not avoided, could result in
minor or moderate injury.
IMPORTANT:
This notation is used to indicate a situation
which, if not avoided, could result in property damage,
equipment damage, or data loss.
NOTE:
This notation is used to call attention to notable
information that should be followed when installing,
servicing, or using this product.
TIP:
This notation is used to call attention to helpful hints
related to using the product.
Touchscreen Navigation
This table describes the action words used to inform users of methods for touchscreen navigation.
Glyph
Action Word
Glyph
Action Word
Tap (or single tap)
Swipe left
Touch and hold
Swipe right
Swipe down
Swipe up
Typographic Conventions
The following typographic conventions are used to call attention to speci
fi
c words and phrases:
»
Bold
Highlights key information in list bullets and draws attention to words, phrases, and text encountered on
the touchscreen’s user interface. For example, “open the
System Settings
menu” or “swipe up and then tap the
System Info
button.”
»
Monospace
Denotes words, phrases, and text that must be manually entered by a user through the touchscreen’s
keypad. For example, enter the user code
1234
to access the
System Settings
menu.
»
Italics
Denotes the names of variable information and optional settings that can be selected or entered using the
touchscreen. It is also used to refer readers to other Nortek Security & Control or 2GIG product documents that
you can read for more information.
»
Dagger (†)
Indicates that a speci
fi
c setting or value is a factory default setting or value. The setting or value on
your particular system may be different. Copyright © 2019 Nortek Security & Control LLC
6
Technical Support
Should you require support services for this system, contact 2GIG Technical Support at Nortek Security & Control.
For support in the USA and Canada, contact 2GIG Technical Support at Nortek Security & Control:
»
Telephone: 855-2GIG-TECH
»
Email: 2gigtechsupport@nortek.com Dealer Site: dealer.2gig.com
»
Websites: www.nortekcontrol.com and www.2gig.com
For support outside of the USA or Canada, contact your regional 2GIG distributor. For a list of distributors in your region,
visit the websites above.
System Overview
System Features and Capabilities
If you’re familiar with other 2GIG Control Panels, you’ll notice the new GC3e Panel from Nortek Security & Control offers
the very best components of the GC2 Panel and has been transformed by a major visual upgrade— offering a larger
touchscreen and an intuitive user interface featuring convenient, gesture-based navigation.
GC3e Control Panel - Front View
Features
The system includes:
»
Touchscreen Display:
A large, full-color, 7-in (17.8 cm) diagonal touchscreen with an intuitive, gesture-based user
interface.
»
Piezo Sounder and Internal Speaker:
An 85 dB Piezo Sounder sounds external alarms. An internal speaker to
delivers voice annunciations, chimes, other system noti
fi
cations.
CAUTION!
Long or repeated exposure to sounds at or above 85 dB can lead to Noise-Induced Hearing Loss (NIHL).
»
Alarm Button/LED Indicator:
Tap this button to show Panic, Fire, and Emergency buttons. For more information,
see the GC3e Security & Automation System Fingertip Guide.
»
Home Button/LED Indicator:
A button to wake the touchscreen and give users the ability to return to the
touchscreen’s Home screen. For more information, see the GC3e Security & Automation System Fingertip Guide. Copyright © 2019 Nortek Security & Control LLC.
7

»
Removable Faceplate:
A removable faceplate concealing a door lock for the Cellular Radio Module bay.

»
Microphone and Speaker:
A built-in microphone and speaker provide clear 2-Way Voice communication during
alarm events between users at the GC3e Panel and operators at the Central Station.

»
Cellular Radio Module with Internal Antenna:
A snap-in Cellular Radio Module with an internal antenna that
fi
ts
neatly in the side panel.

»
24-Hour Backup Battery:
A 24-hour backup battery to support the GC3e Panel during temporary AC power
failures and outages.

»
USB Port:
A convenient USB port at the top of the GC3e Panel that can be used with a USB thumb drive (not
supplied) to update the system’s
fi
rmware. See “Update the GC3e Panel Firmware.”

»
WiFi:
The built-in WiFi module allows the system to be connected to a WiFi network for dual path communication,
OTA updates, and connection with secondary keypads.

»
Ethernet:
(optional) An Ethernet module can be added to the system to allow for a hardwired connection to a local
network for dual path communication, OTA updates, and connection with secondary keypads.

»
Access Point:
The built-in Access Point allows for a direct connection with secondary keypads via WiFi without
the need to connect to a local network.
Capabilities
The system includes these capabilities:

»
Smart Areas:
(Optional) The system supports a Maximum of 4 Smart Areas. Zones may be assigned across
Smart Areas to allow for independent control.

»
Security Codes:
The system supports a maximum of 100 unique, programmable, security codes for accessing
system functions. You are provided with one (1) Master User Code, one (1) Duress Code, and one (1) Installer
Code (reserved for use by 2GIG alarm dealers and installers), and the ability to create 98 additional user codes for
accessing the system.

»
Z-Wave
® and
Z-Wave Plus
™
Compatibility:
Installers (and end users, if con
fi
gured on the system) can add up
to 232 smart home devices to communicate with the GC3e Panel using the Z- Wave and Z-Wave Plus wireless
communication protocol. The GC3e Panel can be included and operated in any Z-Wave network with other Z-Wave
certi
fi
ed devices from other manufacturers and/or other applications. All non-battery operated nodes within the
network will act as repeaters regardless of vendor to increase reliability of the network. This device is a security
enabled Z-Wave Plus product that is able to use encrypted Z-Wave Plus messages to communicate to other
security enabled Z-Wave Plus products.

»
2-Way Voice:
(Optional) Operators at the Central Station can communicate directly with end users through the
GC3e Panel . Operators can also silently listen-in after receiving a user duress report.

»
Date, Time, and Weather Forecasts
1
: Users can view the current date, time, and weather forecast in an easy-to-
read format.

»
System Vocabulary/Voice Descriptors:
A list of vocabulary words integrates with the on-screen user interface
and audio announcements. This lets installers customize the sensor names that display on the GC3e Panel , as
well as for the audible system announcements. For example, when someone opens the front door, the system can
be set up to announce “front door.”
1
Date, Time and Weather Forecasts are supported by most Remote Service Providers in most regions. Consult your provider to dete
rmine if this feature is enabled. Copyright © 2019 Nortek Security & Control LLC
8
Additional Accessories
The installer typically sets up the system to communicate with a variety of wired and/or wireless sensors. Some sensors
are visible on the wall or ceiling. For example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide
Detectors. Others may be hidden in door jambs. For example, Recessed Door/Window Contacts. Sensors might also be
installed in additional locations. For example, a Glass Break Detector and a Passive Infrared Motion Detector.
NOTE:
A variety of 2GIG and GoControl branded devices are compatible with the GC3e Security & Automation
System. Sensors manufactured by other companies may also be compatible with the system. For information, visit
dealer.2gig.com
IMPORTANT:
This notation is used to indicate a situation which, if not avoided, could result in property damage,
equipment damage, or data loss.
IMPORTANT:
To ensure that the system’s sensors are operating properly, it is important for 2GIG alarm dealers
and system owners to ensure sensor batteries and wireless signals are tested at least once a year.
Depending on the speci
fi
c installation, systems may also be installed with one or more of the following 2GIG accessories:
Kits & Keypads

»
2GIG Control Panel Desktop Kit

»
2GIG SP1 Keypad

»
2GIG SP2 Keypad

»
2GIG PAD1
Radios & Antennas

»
2GIG Cellular Radio Module

»
2GIG External Attic Mount Antenna
Sensors & Peripherals

»
2GIG Thin Door/Window Surface Contact

»
2GIG Recessed Door/Window Contact

»
2GIG Passive Infrared (PIR) Motion Detector

»
2GIG Glass Break Detector

»
2GIG Smoke/Heat/Freeze Alarm

»
2GIG Smoke/Heat Detector

»
2GIG Panic Button Remote

»
2GIG Carbon Monoxide Sensor

»
2GIG Takeover Module

»
2GIG Doorbell

»
Universal Garage Door Receiver

»
2GIG Tilt Sensor

»
2GIG Bypass Sensor

»
2GIG Flood Sensor

»
2GIG Repeater
NOTE:
eSeries sensors are only compatiblewith the
GC3e panel.
Z-Wave Smart Home Controls
Consult your 2GIG alarm dealer for information about installing a wide variety of compatible Z-Wave smart home controls
including:

»
Lights

»
Locks

»
Thermostats

»
Garage Door Controllers
Setup and Installation
The GC3e Security & Automation System must be installed by a quali
fi
ed technician who is either employed by, or
under contract with, a 2GIG alarm dealer. The alarm must always be installed in accordance with your country’s national
electrical installation regulations and/or all applicable codes in the local jurisdiction.
Operational Concepts
Understanding these concepts will help you operate the system:
24-Hour Alarm Buttons
An installer can con
fi
gure the GC3e Panel to show or hide three 24-hour alarm buttons on the touchscreen:
Panic
,
Fire
,
and
Emergency
. When the buttons are enabled and visible, users can manually trigger an alarm from the GC3e Panel.
Alarms can also be activated from a wireless keypad (if installed), from wireless sensors, or from portable devices (for
example, a Panic Button Remote). See “Emergency Features.” Copyright © 2019 Nortek Security & Control LLC.
9
Alarm
When the system detects an alarm condition, it immediately sounds an audible alarm that continues for a preset amount
of time. If external alarm sounders or Z-Wave sirens have been installed, those devices also sound an audible alarm.
During an alarm (and also after a user cancels or clears the alarm), the
Alarm History
reveals a chronological list of the
alarms that have occurred by zone. The next time you arm the system, the system automatically clears the history. You
can also manually clear the history.
See “Clear the Alarm History.”
Burglary Protection
Burglary protection is provided by a combination of perimeter and interior sensors installed on doors, windows, and other
areas of a dwelling. See “Burglary Protection.”
Security Codes
The system supports a maximum of 100 unique security codes. There are four types of security codes supported by the
system: (1) Master User, (2) User, (3) Duress, and (4) the Installer Code, which is reserved for use by 2GIG alarm dealers
and installer. See “Users.”
Fire and Gas Protection
Fire and gas protection are provided by a combination of Wireless Carbon Monoxide Detectors and Wireless Smoke/
Heat/Freeze Alarms that protect your dwelling 24 hours-a-day. When an alarm condition is detected, the system sounds
an alarm and transmits a report to the Central Station so operators can dispatch the appropriate emergency services. See
“Fire & Carbon Monoxide Protection.”
Sensor Types
When programming the sensor into the system, the installer sets the sensor type for each device. This determines how
and when the system will react when a sensor detects an alarm condition. Fire protection sensors protect the dwelling
24-hours a day, whereas burglary protection sensors only protect the premises when the system is armed.
Trouble Alerts
The system monitors itself for abnormal operating conditions and alerts you when trouble is detected. Examples of alert
conditions include
AC power loss at the GC3e Panel, low battery conditions at a sensor, and more. See “Responding to Trouble Alerts.” The
installer can con
fi
gure the system to transmit a variety of trouble alerts to the Central Station.
Wired and Wireless Sensors
Your system can be installed with wired sensors, wireless sensors, or a combination of both. Some sensors are visible on
the wall or ceiling (for example, Wireless Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors), while
others may be hidden in doorjambs (for example, Recessed Door Contacts). Sensors can also be mounted in different
locations (for example, Glass Break Detectors and Passive Infrared Motion Detectors).
Zones
The system’s wired and/or wireless sensors that have been programmed by the installer are also sometimes referred
to as zones. Examples of zones that are typically set up for a home installation include
Front Door
,
Sliding Glass Door
,
Living Room Bay Window
, and so on. Copyright © 2019 Nortek Security & Control LLC
10
Features to Limit False Alarms
For compliance with
ANSI/SIA CP-01-2010: Control Panel Standard - Features for False Alarm Reduction,
the installer
can set a variety of different options designed to limit occurrences of a False Alarm.
ANSI/SIA CP-01-2010 Features to Limit False Alarms
ANSI/SIA CP-01-2010
2GIG System Feature
User Guide
4.2.2.1 Exit Time
Exit Delay
“Important Concepts”
“Arm the System”
4.2.2.2 Progress Annuciation
Exit Delay Announcement
“Important Concepts”
“Arm the System”
4.2.2.3 Exit Time Restart
Exit Delay Restart
“Important Concepts”
“Arm the System”
4.2.2.4 Exit Error
Exit Error
“In the Event of an Exit Error”
4.2.2.5 Unvacated Premises
Auto Stay
“Arm the System (Away Mode)”
4.2.3.1 Entry Delay
Entry Delay
“Important Concepts”
“To Disarm the System”
4.3.2.2 Progress Annuciation
Entry Delay Announcement
“Important Concepts”
“To Disarm the System”
4.3.2.3 Disarm
Disarming Features
“Important Concepts”
“To Disarm the System”
4.2.4.1 Control Buttons
Keyfob/Remote Arming Mode on
System Not Ready
“Remote Control Devices”
4.2.4.2 Manual Alarms
Emergency Alarm Features
“Activate a Manual Panic, Fire, or
Emergency Alarm”
4.2.4.3 System Acknowledgment
Alert Keyfob Disarming After
Alarm, Keyfob Arm/Disarm
Con
fi
rmation
“Arming the System Using a Keyfob”
“Disarming the System Using a Keyfob”
4.2.4.4 Remote Arming
Key Fob Arming
“Arming the System Using a Keyfob”
4.3.4.5 Remote Disarming
Key Fob Arming
“Disarming the System Using a Keyfob”
4.2.5.1 Abort Window
Abort Window Dialer Delay
“In the Event of a Burglary Alarm”
4.2.5.1.1 Disarm
Abort Window Dialer Delay
“In the Event of a Burglary Alarm”
4.2.5.1.2 Abort
Abort Window Dialer Delay
“In the Event of a Burglary Alarm”
4.2.5.2 Alarm Transmission
Abort Window Dialer Delay
“In the Event of a Burglary Alarm” Copyright © 2019 Nortek Security & Control LLC.
11
ANSI/SIA CP-01-2010
2GIG System Feature
User Guide
4.2.5.3 Disarm
Disarm
“To Disarm the System”
4.2.5.4 Cancel Window
Alarm Cancel Time, Alarm Cancel
Display
“In the Event of a Burglary Alarm.” and
“Silence a False Fire Alarm”
4.2.6.1 Use of Duress Feature
User Duress Report
“Transmit a User Duress Report”
4.2.6.2 Duress Code
Duress Code
“Types of User Codes”
“Users”
4.2.7 Initiation of Manual Alarms
Panic, Fire, or Emergency Alarm
“Activate a Manual Panic, Fire, or
Emergency Alarm”
4.3.1 Cross Zoning
Cross Sensor Zones, Cross
Sensor Timeout
“Q26: Cross sensor zones (99-100)” in the
GC3e Installation & Programming Guide
.
“Q27: Cross sensor timeout, in seconds
(10-120)” in the
GC3e Installation &
Programming Guide
.
4.3.2 Swinger Shutdown
Swinger Shutdown Count (1-6)
“Q25: Swinger shutdown count (1-6)” in
the
GC3e Installation & Programming
Guide
.
4.3.3
Fire & Carbon Monoxide
Protection
“Fire & Carbon Monoxide Protection”
4.6.3
Console Test
Sensors Test
“System Tests”

Use and Care of the System
To care for the system, observe the following:

»
Humidity and Liquids
Do not expose the system to water, rain, extreme humidity, perspiration, or other liquids.
The optimum humidity range for the system is 9-90% non-condensing.

»
Extreme Heat or Cold
Do not expose the system to extreme heat or cold. The optimum operating temperature
range is 32° to 120° F (0° to 49° C).

»
Shock and Vibration
For optimum protection against shock and vibration, make sure that your installer has
securely mounted the touchscreen
fl
ush against the wall or properly installed it in a compatible desktop kit.
IMPORTANT:
To prevent touchscreen damage during cleaning, see “Screen.” Copyright © 2019 Nortek Security & Control LLC
12
Limitations of Alarm Products
This security system cannot offer guaranteed protection against burglary,
fi
re, or other emergencies. Any alarm, whether
commercial or residential, is subject to compromise or failure to warn for a variety of reasons. For example:

»
Intruders may gain access through unprotected openings or have the technical sophistication to bypass an alarm
sensor or disconnect an alarm warning device.

»
Intrusion detectors (sensors) do not work without power. Battery operated devices do not work without batteries,
with dead batteries, or if the batteries are not put in properly. Devices powered solely by AC do not work if their AC
power supply is cut off for any reason, however brie
fl
y.

»
Signals sent by wireless sensors may be blocked or re
fl
ected by metal before they reach the alarm Control Panel,
even if the signal path has been recently checked during a weekly test.

»
Blockage can occur if a metal object has been moved into the sensor’s signal path.

»
A user may not be able to reach a panic or emergency button quickly enough.

»
Telephone lines needed to transmit alarm signals from a premises to a Central Station may be out of service or
temporarily out of service. Telephone lines are also subject to compromise by sophisticated intruders.

»
Even if the system responds to the emergency as intended, however, occupants may have insuf
fi
cient time to
protect themselves from the emergency situation. In the case of a monitored alarm system, authorities may not
respond appropriately.

»
Alarm warning devices such as sirens, bells, or horns may not alert people or wake up sleepers if they are located
on the other side of closed or partly open doors. If warning devices sound on a different level of the residence
from the bedrooms, then they are less likely to waken or alert people inside the bedrooms. Even persons who are
awake may not hear the warning if the alarm is muf
fl
ed from a stereo, radio, air conditioner, or other appliance, or
by passing traf
fi
c. Finally, alarm warning devices, however loud, may not warn hearing-impaired people or awaken
deep sleepers.

»
While smoke detectors have played a key role in reducing residential
fi
re deaths, they may not activate or provide
early warning for a variety of reasons in as many as 35% of all
fi
res, according to data published by the Federal
Emergency Management Agency. Some of the reasons smoke detectors used in conjunction with this system may
not work are where smoke cannot reach the detectors, such as in chimneys, in walls, or roofs, or on the other side
of closed doors. Smoke detectors may have been improperly installed and positioned. Smoke detectors also may
not sense a
fi
re on another level of a residence or building. A second-
fl
oor detector, for example, may not sense
a
fi
rst
fl
oor or basement
fi
re. Moreover, smoke detectors have sensing limitations. No smoke detector can sense
every kind of
fi
re every time. In general, detectors may not always warn about
fi
res caused by carelessness and
safety hazards like smoking in bed, violent explosions, escaping gas, improper storage of
fl
ammable materials,
overloaded electrical circuits, children playing with matches, or arson. Depending upon the nature of the
fi
re and/
or the locations of the smoke detectors, the detector, even if it operates as anticipated, may not provide suf
fi
cient
warning to allow occupants to escape in time to prevent injury or death.

»
This equipment, like other electrical devices, is subject to component failure. Even though this equipment is
designed to last as long as ten years, the electronic components could fail at any time.
The most common cause of an alarm system not functioning when an intrusion or
fi
re occurs is inadequate maintenance.
Although installing an alarm system may make homeowners eligible for lower insurance rates, an alarm system is not
a substitute for insurance. Homeowners, property owners, and renters should continue to act prudently in protecting
themselves and continue to insure their lives and property. Copyright © 2019 Nortek Security & Control LLC.
13
Touchscreen Basics
Waking the Touchscreen
During periods of inactivity, the touchscreen automatically
times out and enters sleep mode. To place it into full-power
mode, you must wake the touchscreen.
Wake the Touchscreen
To Wake the Touchscreen:
»
Tap any area on the touchscreen.
OR
»
Press the
Home
button to the right of the
touchscreen.
This reveals the Home screen. See “About the Home
Screen” below.
TIP:
The touchscreen goes into sleep mode after
one (1) minute of inactivity. To change this setting to
between 30 seconds and 10 minutes, tap
System
Settings
, enter the Master User Code, tap
Screen
,
and then change the
Screen Timeout
setting.
About the Home Screen
When you
fi
rst wake the system, it reveals the Home
screen.
Home Screen Features
A
B
C
D
E
I
J
H
G
F
NOTE:
Access to some features is restricted. To gain
access to a restricted feature, you must know the Master
User Code. See “Users.”
Home Screen Features Table
This feature...
Does this ...
To learn more ...
A
System
Status
Messages
Reveals the current
system state.
See “System
Status
Messages.”
B
System Icons
Provides access
to messaging
features, bookmarks,
brightness/volume
controls, and displays
the current power
source.
See “System
Icons.”
C
System Logo
Pressing the
System
Logo
in the upper
right corner of Home
Screen accesses the
Installer Toolbox
login screen.
This screen can also
be used to enter a
Duress Code.
See “System
Logo.”
D
Date/Time
View the current date/
time.
See “Date/Time.”
E
Weather
Forecast
View the current
weather forecast
(when enabled for
your system).
See “Viewing
the Weather
Forecast.”
F
System
Settings
Gives anyone who
knows the Master
User Code access to
a variety of general
system settings.
See “System
Settings.”
G
System Info
and Usage
View general
System
Information
,
History
,
and
Dealer Info
.
See “System Info
and Usage.”
H
Access Smart
Areas Control
Arm/Disarm and
acknowledge alarms
and troubles for all
areas.
See “About Smart
Areas Control
Menu.”
I
Smart Home
Controls
Access your system’s
smart home controls.
See “About the
Smart Home
Controls Menu.”
J
Security
Features
Lets users arm/
disarm the system.
See “Arm the
System.” Copyright © 2019 Nortek Security & Control LLC
14
System Status Messages
At the top-left of the screen, different messages appear to reveal the current system state.
System Status Messages
This table describes the different system status messages on the system.
This system status message ...
Indicates that ...
System
Ready
To Arm
Indicates all sensors are closed and the system is ready to be armed.
System
Not Ready
to Arm
One or more sensors are open.
System
Ready
To Arm (BYPASS)
The system is ready to arm and one or more sensors are on the Bypassed Sensors list.
See “Force Bypassing.”
System Arming (STAY)
The system is in the process of arming itself in Stay Mode.
System Arming (AWAY)
The system is in the process of arming itself in Away Mode.
System Armed
The system is armed and protecting the premises.
Restarting Security Process
The security system is restarting. Typically, this only appears after an installer modi
fi
es a
System Con
fi
guration setting.
System Icons
The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons
providing system information and access to different functions.
System Status Bar
System Icons Copyright © 2019 Nortek Security & Control LLC.
15
Using the Inbox
There are three (3) types of messages that arrive in
the Inbox: Alerts, Alarms, and Messages. When a new
message arrives, the
Messages
system icon at the top of
the screen blinks and shows the number of new, unread
messages. When a new message arrives, the system emits
three (3) beeps once every minute until the message is
read.
Messages System Icon
Reading Alert Messages
To read an alert message:
1. Tap the
Unread Messages
system icon.
2. In the drop-down menu, tap
Alerts
.
Unread Messages > Alerts
The system reveals the alert messages.
Reading Alarm Messages
If the system goes into an alarm state, a message is sent to
the Inbox. To read an alarm message:
1. Tap the
Unread Messages
system icon.
2. In the drop-down menu, tap
Alarms
.
Unread Messages > Alarms
The system reveals the alarm messages.
Reading Incoming Messages
Your security provider has the ability to transmit messages
about system upgrades, additional services, special
regional weather alerts, and so on.
When transmitting messages to your system, your security
provider can:

»
Mark a Message as Public or Private:
A public
message can be read by any user. A private
message can only be opened by users who know
the Master User Code.

»
Classify a Message as High or Low Priority:
Message classi
fi
ed by the sender as High priority
messages appear in YELLOW. Low priority
messages appear in GRAY.

»
Specify When or If Messages Expire:
There is
no enforced limit on the number of messages that
you can keep in the Inbox. However, messages
that have been set to expire will be automatically
removed from the Inbox at the time and date
speci
fi
ed by the sender.
To read messages sent by your security provider:
1. Tap the
Unread Messages
system icon.
2. In the drop-down menu, tap
Messages
.
Messages > Reading Messages
This reveals the Messages screen.
3. Before opening the message, it helps to understand
the following:

»
If a message was marked by the sender as Low
priority, it appears in GRAY.

»
If a message was marked by the sender as High
priority, it appears in YELLOW.

»
If a message was marked as private, a lock icon
appears next to the message. Copyright © 2019 Nortek Security & Control LLC
16
Messages—Priority and Security
4. Tap the desired message to open it.
5. If the message was marked as private, enter your
system’s Master User Code.
Enter Your Code to Read the Message
6. When the message appears, read the text.
Reading a Message
Marking a Message as Read
After reading a message, the system automatically marks
the message as read. You can also manually mark the
message as read.
To mark a message as read:
1. Open the desired message.
2. After reading the text, tap
Mark as Read
.
Messages > Mark as Read Button
The system marks the message as read.
Marking a Message as Unread
If you want to keep a message in the unread status after
reading it, you can mark the message as unread.
To mark a message as unread:
1. Open the desired message.
2. After reading the text, tap
Mark as Unread
.
Messages > Mark as Unread Button
The system marks the message as unread.
Deleting a Message
If you want to permanently remove a message from the
Inbox, you can delete it.
To delete a message:
1. Open the desired message. Copyright © 2019 Nortek Security & Control LLC.
17
2. After reading the text, tap
Delete
.
Messages > Delete Button
The system deletes the message from the Inbox.
Using Bookmarks
If you frequently navigate to a particular screen, you can
bookmark it which will make it the default home screen.
The system lets you bookmark one (1) screen. This feature
is typically used to bookmark a room.
Bookmarking a Screen
To bookmark a screen:
1. Navigate to the desired screen.
For example, tap
Smart Home Controls
. Then tap
Rooms
and then tap on a Room you have created.
2. Tap the
Add Bookmark
system icon.
Add Bookmark System Icon
3. At the
Bookmark this screen?
message, tap
OK
.
Bookmark this Screen Message
The system bookmarks the screen and a star appears on
the bookmark icon. See “Opening a Bookmarked Screen”
below.
The bookmarked screen now becomes the default home
screen for the system. After 30 seconds of inactivity the
panel will automatically display the bookmarked screen.
Opening a Bookmarked Screen
If you have bookmarked a frequently used screen, a star
appears on the system icon.
To go to the bookmarked screen:
4. Tap the
Open Bookmark
system icon.
Open Bookmark Icon
The system opens the bookmarked screen.
Clearing a Bookmark
To clear a bookmark from a screen:
5. Navigate to the
Home
screen.
6. Press and hold the bookmark icon until a
Clear
Bookmark?
message appears.
Tap
OK
to clear the bookmark. Copyright © 2019 Nortek Security & Control LLC
18
System Logo
In the top right corner of the Home screen, the system logo
appears.
System Logo
Tap on
Logo
to access:
»
Duress Code:
Users can tap the logo at any time
to enter the Duress Code. See “Transmit a User
Duress Report.”
»
Installer Toolbox:
2GIG alarm dealers and
installers can tap the logo and then enter the
Installer Code to access the
Installer Toolbox
menu. See the
GC3e Installation & Programming
Guide
.
NOTE:
The logo may be changed to the security
dealer’s logo.
Viewing the Weather Forecast
If your Remote Service Provider provides weather forecasts
and you have added this option as part of your service
agreement, you can view
fi
ve-day weather forecasts on the
Home screen of the touchscreen display.
Five-Day Weather Forecast
Using the System Menus
Across the bottom of the Home screen, users can tap a
button to access other menus. These menus include
Smart
Home Controls
,
System Info and Usage
, and
System
Settings
.
System Menus
Smart Home Controls
Tap the
Smart Home Controls
button on the Home screen
to reveal the
Smart Home Controls
menu. These options
give users the ability to operate any smart home devices
(if installed) directly from the GC3e Panel. To learn about
options in this menu, see “About the Smart Home Controls
Menu.”
Smart Home Controls Menu
If the Smart Home Controls menu is not con
fi
gured on
your system, the following noti
fi
cation message appears
when you tap the Smart Home Controls button. Tap OK to
dismiss the message.
Feature Not Currently Activated Message
NOTE:
Consult your security provider for information
about enabling the Smart Home Controls feature on
your system. Copyright © 2019 Nortek Security & Control LLC.
19
Smart Areas
Tap the
System Smart Areas
button on the Home screen
to reveal the
Smart Areas control screen
. This screen
provides users with status and control of the Smart Areas to
which they are assigned. To learn about the options in this
menu, see “Smart Areas Info.”
Smart Areas Control Screen
System Info and Usage
Tap the
System Info and Usage
button on the Home
screen to reveal the
System Info and Usage
menu.
This menu provides users with access to system history,
system information, and contact information for your 2GIG
alarm dealer. To learn about the options in this menu, see
“System Info and Usage.”
System Info and Usage Menu
System Settings
Tap the
System Settings
button on the Home screen
to reveal the
System Settings
menu. This menu gives
users access to general settings for the GC3e Security
& Automation System. To learn about the options in this
menu, “System Settings.”
NOTE:
To use this feature, you must know the
Master User Code.
System Settings Menu
Responding to Trouble Alerts
To ensure that all system components are operating under
optimal conditions, the system continually polls all of the
wired and wireless sensors paired with the system. It also
continuously checks the GC3e Panel to ensure that it is
operating properly. If a trouble condition is detected, the
system alerts you of the issue.
Monitoring the System for Trouble Conditions
The system monitors the GC3e Panel and its sensors so it
can notify you when the following trouble conditions occur:

»
AC power loss to the panel

»
Cell radio connection interruption Sensor low
battery

»
Panel backup battery low Sensor tamper

»
Panel tamper

»
Sensor supervision (if enabled)
When a Trouble Condition Occurs
When a trouble condition occurs, the system alerts you
so that either you or your 2GIG alarm dealer can promptly
address the issue and return the system to proper working
order:

»
An alert noti
fi
cation is sent to the system’s Inbox
and the Messages icon
fl
ashes.

»
The system sounds six (6) alert tones every minute,
until the alert is acknowledged.
NOTE:
Troubles that affect the whole system or Life
Safety sensors are “Global” and will display in each
Smart Area and will need acknowledged in each
Smart Area.
NOTE:
Consult your installer to determine if the
Trouble Doesn’t Sound at Night
feature is enabled
on the system. When enabled, the system silences
only the alert tones only during the hours of 10 p.m.
to 9 a.m. It will not stop the trouble alert noti
fi
cation
from displaying on the touchscreen so they can be
acknowledged, nor will it stop the trouble alert report
from being sent to the Central Station. Copyright © 2019 Nortek Security & Control LLC
20
NOTE:
For compliance with
UL 985: Household
Fire Warning System Units
, the six (6) trouble alert
tones for Wireless Smoke/Heat/Freeze Alarms and
Wireless Carbon Monoxide Detectors are required
to sound at an interval of once every four (4) hours,
until the condition causing the alert is resolved.

»
A trouble report is sent to the Central Station.
NOTE:
Consult your installer to determine if the
Trouble Reports to CS feature is enabled. When
enabled, the system transmits trouble reports about
sensors to the Central Station.
Burglary Protection
Overview
During setup, the installer typically con
fi
gures a variety of
wireless and wired sensors to protect your dwelling from
unwanted intrusion. Different types of sensors may be
installed in your dwelling for burglary protection including
door/window contacts, glassbreak detectors, image
sensors, and motion detectors. These sensors are intended
to protect both the perimeter and interior of the premises.
NOTE:
This burglary alarm system is in compliance
with the standards de
fi
ned in UL 681: Installation
and Classi
fi
cation of Burglar and Holdup Alarm
Systems and
UL 827: Central- Station Alarm
Services
.
Important Concepts
To help you get the most out of the burglary protection
part of the system, it is useful to understand the concepts
detailed below.
Perimeter and Interior Sensors
The system provides burglary protection using a
combination of sensors that have been installed in and
around your dwelling:

»
Perimeter Sensors
: Sensors intended to place
the system into an alarm state when an intruder
enters a dwelling. Perimeter sensors (for example,
Door/Window Contacts and Wireless Glass Break
Detectors) are typically installed at possible entry
points, such as front doors, sliding glass doors,
back doors, side doors, garage doors, and picture
windows.

»
Interior Sensors
: Sensors intended to place the
system into an alarm state by detecting forced entry
of the premises by an intruder. Interior sensors are
typically installed at possible movement points.
For example, a motion detector might be installed
to detect movement across a basement, down a
hallway, or up a stairwell.
Once installed, the system continuously monitors all of
its sensors. For an alarm to sound, burglary protection
sensors must be armed (see “Arm the System”). The
system is also programmed by the installer to notify you
about different events. For example, when you open a
perimeter door, it transmits a status message to the GC3e
Panel. The panel then shows that the door is open and the
system announces the door’s voice descriptor.
Protection Zones
When programmed into the system by the installer, each
sensor is intended to protect a particular zone. Typical
examples of zones that may be protected by a sensor
include,
Front Door
,
Back Door
,
Basement Window
,
Laundry Room
, and so on. During programming, the
installer may also create a voice descriptor for each zone.
The GC3e Panel uses the voice descriptor in two ways:

»
As a verbal announcement to notify occupants when
a perimeter sensor is open, closed, or when an
alarm is set off.

»
As the display name of the sensor’s zone on the
touchscreen.
Stay and Away Mode
Unlike
fi
re protection sensors (which are always ON and
protecting the dwelling), burglary protection sensors must
be turned ON (see “Arm the System”) and OFF (see “To
Disarm the System”). This system can be armed in one of
two modes:

»
Stay Mode:
Arms the system except interior
sensors. Arm the system in this mode when
individuals will be occupying the premises. This
arms only the sensor-protected perimeter doors and
windows, leaving interior motion sensors or other
interior doors unarmed. In a home setting, Stay
Mode is frequently used during the evening hours
when occupants do not intend to enter or exit the
dwelling. This lets you move about without triggering
the burglary alarm. Because all the interior burglary
protection is OFF, an alarm would only be triggered
if a sensor-protected perimeter door or window is
opened.

»
Away Mode:
Arms the system including interior
sensors. Use this mode to arm the system when
everyone will be leaving the premises. This mode
arms all sensor-protected perimeter doors and
windows, interior motion sensors, interior glass
break sensors, and any other sensor-protected
interior doors. Away Mode is frequently used during
day time hours in residential installations and during
non-business hours in commercial installations.
Because all burglary protection features are ON,
an alarm would be triggered when movement is
detected, if any protected doors or windows are
opened, or if glass breakage is detected (if glass
break detectors have been installed). Copyright © 2019 Nortek Security & Control LLC.
21
Open and Closed Sensors
Before you can arm your system, all protected doors, windows, and other protection zones must be closed or bypassed
(see “Force Bypassing”). For example, if you leave a protected window open, the system considers it an open sensor. If a
protected window is shut, the system considers it a closed sensor.
Bypassed Sensors
When sensors are left open, the system cannot be armed unless that sensor is closed (see “Open and Closed Sensors”
above) or added to the system’s Bypassed Sensors list. Bypassed Sensors are ones that you intentionally decide to leave
unprotected. See “Force Bypassing.”
NOTE:
Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your
system with one or more sensors open and intentionally unprotected.
Sample Burglary Alarm Plan
Before the installation, your 2GIG alarm dealer will work with you to design, install, and con
fi
gure a system intended
to best protect your dwelling. This illustration is an example of a typical residential burglary alarm system offering both
perimeter and interior protection:
Sample Burglary Alarm Plan
CP
ES
DW
PIR
CP - CONTROL PANEL
DW - DOOR/WINDOW SENSOR
PIR - MOTION DETECTOR
GB - GLASS BREAK SENSOR
PAD - WIRELESS KEYPAD
ES - EXTERNAL SIREN
LIVING
DINING
KITCHEN
ENTRY
BATH
DEN
GB
BED
DW
DW
DW
DW
DW
DW
DW
DW
FRONT AND SIDE DOOR SENSORS
(WITH ENTRY/EXIT DELAY)
DW
BED
DW
GARAGE
GB
PAD
PIR
DW
DW
DW
MAIN AND SIDE GARAGE DOOR SENSORS
(WITH ENTRY/EXIT DELAY)
diag-gc3-burglary-floor-plan-en Copyright © 2019 Nortek Security & Control LLC
22
Arm the System
You can arm the system only when the system status message indicates that it is in the
System Ready to Arm or System
Ready to Arm (BYPASS)
state.
IMPORTANT:
If any sensors are open (for example, a perimeter door or window is ajar) the system will be
placed into the
System Not Ready to Arm
state and reveals the unprotected zone in
Sensors Not Ready
list on
the touchscreen. Before you can arm the system, you must either close the open sensor(s) or bypass the open
sensor(s). See “Force Bypassing.”
TIP:
If you have purchased a key fob (or multiple fobs) to control the GC3e Security & Automation System, you can
also arm the system using your key fob. See “Arming the System Using a Keyfob.”
Arm the System (Stay Mode)
Stay Mode arms the system except interior sensors. Use this mode when occupants will be staying on the premises. In
residential installations, Stay Mode is frequently used during the evening hours when occupants do not intend to enter
or exit the dwelling. This lets you move about without triggering the burglary alarm. Because all the interior burglary
protection is OFF, an alarm would only be triggered if a sensor-protected perimeter door or window is opened. To learn
how to arm the system in Away Mode, see “Arm the System (Away Mode)” below.
NOTE:
Consult your installer to determine if your system is con
fi
gured with the
Quick Arming
feature. When
enabled, the
Quick Arming
feature allows anyone to arm the system without entering a user code. When disabled,
you must enter an active user code to arm the system.
To arm the system in Stay Mode:
1. Ensure that all perimeter doors and windows are closed. The system status message should read
System Ready
to Arm
. If the status messages reads
System Not Ready to Arm
and the
Sensors Not Ready
list appears, a
protected door or window is open. You must
fi
rst close that door/window or place it on the
Bypassed Sensors
list.
See “Force Bypassing.”
2. At the Home screen, tap
Arm Stay
.
3. (Optional) At the Enter Your Code to Arm the System screen, enter an active user code. If the Quick Arming feature
is enabled, you will skip this step and not be prompted for a user code.
An
Exit Delay
countdown timer appears and the system announces “Arming Stay.” The countdown gives occupants
time to enter or exit the premises through a protected door.
4. (Optional) To silence the countdown beeps and announcements, tap
Silence
. This turns the
Silent Exit
feature ON.
Once the countdown expires, occupants will not be able to enter or exit through protected doors and windows without
triggering the burglary alarm.
Arm the System (Away Mode)
Away Mode arms the system including interior sensors. Use this mode when occupants will be leaving the premises.
When arming the system in Away Mode, the system arms all sensor-protected perimeter doors and windows, interior
motion sensors, interior glass break sensors, and any other sensor-protected interior doors. In residential installations,
Away Mode is frequently used during daytime hours. In commercial installations, it is most frequently used during
non-business hours. Because all burglary protection features are ON, an alarm would be triggered when movement is
detected, if any protected doors or windows are opened, or if the system detects breaking glass (if glass break detectors
have been installed).
To learn how to arm the system in Stay Mode, see “Arm the System (Stay Mode)” above.
NOTE:
Consult your installer to determine if your system is con
fi
gured with the
Quick Arming
feature. When
enabled, the
Quick Arming
feature allows anyone to arm the system without entering a user code. When disabled,
you must enter an active user code to arm the system. Copyright © 2019 Nortek Security & Control LLC.
23
To arm the system in Away Mode:
1. Ensure that all perimeter doors and windows are
closed. The system status message should read
System Ready to Arm
. If the status messages reads
System Not Ready to Arm
and the
Sensors Not
Ready
list appears, a protected door or window
is open. You must
fi
rst close that door/window or
place it on the
Bypassed Sensors
list. See “Force
Bypassing” on the facing in the next section.
2. At the Home screen, tap
Arm Away
.
3. (Optional) At the
Enter Your Code to Arm the
System
screen, enter an active user code. If the
Quick Arming
feature is enabled, you will skip this
step and not be prompted for a user code.
An
Exit Delay
countdown timer appears and the system
announces “Arming Stay.” The countdown gives occupants
time to enter or exit the premises through a protected door.
NOTE:
Consult your installer to determine how the
Exit Delay
feature is con
fi
gured on your system
(45-120 seconds). For compliance with
ANSI/SIA
CP-01-2010
, the Exit Delay feature is con
fi
gured to
45 seconds by default.
NOTE:
Consult your installer to determine if the Exit
Delay Restart feature is enabled on your system.
This feature restarts the Exit Delay countdown if
an occupant enters or exits through a protected
door or window before the countdown expires. For
compliance with
ANSI/SIA CP-01-2010
, this feature
must be enabled.
2. (Optional) If you want to silence the countdown beeps
and announcements, tap Silence. This turns the Silent Exit
feature ON and extends the Exit Delay countdown.
NOTE:
Consult your installer to determine how the
Exit Delay feature is con
fi
gured on your system
(45-120 seconds). For compliance with
ANSI/SIA
CP-01-2010
, the Exit Delay feature is con
fi
gured to
45 seconds by default.
NOTE:
If you want to cancel the arming action
before the countdown expires, tap Disarm. Then
enter an active user code.
NOTE:
Consult your installer to determine in the
Auto Stay feature is enabled on your system. If you
arm the system in Away Mode and no one exits
through an Exit Delay door before the countdown
expires, the system will automatically arm itself in
Stay Mode.
During the
Exit Delay
countdown, the system emits a series
of beeps that become faster during the last 10 seconds.
Once the countdown expires, occupants will not be able to
enter or exit through protected doors and windows without
triggering the burglary alarm.
Force Bypassing
When a protected door or window is open, the system
places the sensor on its Sensors Not Ready list. In order to
arm the system, you must either close the sensor or place it
on the system’s Bypassed Sensors list. Bypassed Sensors
are ones that you intentionally decide to leave unprotected.
This method of bypassing a sensor is called Force
Bypassing. To learn how to manually bypass a sensor, see
“Manually Bypassing a Sensor.”
Opening a Sensor When the System is Disarmed
When a protected door or window is opened while the
system is disarmed, the GC3e Panel responds as follows:

»
The system status message on the touchscreen
reads System Not Ready to Arm.

»
The
Sensors Not Ready
list and
Bypass All
button
appears.

»
The name of the protected zone appears on the
Sensors Not Ready
list.

»
The number of open sensors appears in the top-
right corner of the list.

»
The system uses the voice descriptor assigned to
the sensor to announce that the protected zone is
open.
System Not Ready to Arm—Sensors Not Ready List
WARNING!!
A bypassed burglary protection sensor
does NOT provide security protection when the
system is armed. See “Bypass Sensors.”
NOTE:
Residential alarm systems do not permit you
to bypass sensors installed in
fi
re, carbon monoxide,
or emergency zones.
NOTE:
In order to bypass a sensor, you must know
the Master User Code. Copyright © 2019 Nortek Security & Control LLC
24
Force Bypassing a Sensor
If you want to arm the system and ignore the open
sensor, you must bypass the sensor. This is called “force”
bypassing a sensor.
To force bypass the sensor:
1. Below the
Sensors Not Ready
list, tap
Bypass All
.
Sensors Not Ready > Bypass All
2. At the
Enter your code

to bypass sensors
screen,
enter an active user code.
Enter the Master Code to Bypass Sensors
3. When the system status message changes to
System Ready to Arm
(BYPASS), you can arm the
system. See “Arm the System.”
Canceling a Bypassed Sensor
To remove a sensor from the Bypassed Sensor list:
1. Tap the circle indicator showing how many devices
are currently bypassed.
Bypassed Sensors Indicator
2. Below the Bypassed Sensors list, tap Cancel
Bypass.
Bypassed Sensors > Cancel Bypass Button
3. At the
Enter your code to cancel bypass
screen,
enter an active user code.
Enter Your Code to Cancel Bypass Copyright © 2019 Nortek Security & Control LLC.
25
This changes the system’s status back to
System Not
Ready to Arm
and moves the sensor to the
Sensors Not
Ready
list.
System Not Ready to Arm—Sensors Not Ready List
Use the Quick Exit Button
The
Quick Exit
button gives users the ability to start an
Exit Delay
countdown while the system is armed. This
gives users the ability to leave the premises through an
Exit/Entry
door, instead of having to disarm and then rearm
the system. When the
Allow Quick Exit
setting is enabled,
the
Quick Exit
button appears on the
System Armed
(STAY)
screen.
NOTE:
Consult your installer to determine if the
Allow Quick Exit setting is enabled or disabled on
the system.
To use the
Quick Exit
button:
1. Arm the system in Stay Moder. See “Arm the
System.”
2. At the
System Armed (STAY)
screen, tap
Quick
Exit
.
System Armed—Quick Exit Button
This starts the
Exit Delay
countdown to give you time to
exit through an
Exit/Entry
door without having to re-arm the
system. At the end of the countdown, the system arms itself
in the appropriate mode.
In the Event of an Exit Error
If you arm the system and an Exit/Entry door is left in
a violated state or condition at the time the Exit Delay
countdown expires (for example, the door you exit from
doesn’t close behind you), the GC3e Panel sounds the
local alarm and the Entry Delay countdown begins. If
you do not disarm the system when the Entry Delay
countdown begins, the system automatically begins the
alarm transmission sequence. The panel also transmits an
Exit Error report to the Central Station and displays an Exit
Error message on the panel screen, as shown below.
Alarm Transmission & Exit Error Sequence
To Disarm the System
To turn the system’s burglary protection sensors OFF, you
disarm the system. Disarming the system also silences any
type of alarm that might be sounding.
NOTE:
To use this feature, you must have an active
user code. See your system’s Master User to obtain
a code.
Disarm the System (Stay Mode)
When the system is armed in Stay Mode, any person with
an active user code can disarm the system.
To disarm the system:
1. At the
System Armed
screen, tap
Disarm
.
System Armed > Disarm Button Copyright © 2019 Nortek Security & Control LLC
26
TIP:
If you want to exit the premises through one
of the Exit/Entry doors while the system is armed in
Stay Mode, tap the
Quick Exit
button . See “Use
the Quick Exit Button” on the previous page.
2. At the
Enter your code to disarm the system

screen, enter an active user code. You must enter a
code before the
Entry Delay
countdown expires.
Enter Your Code to Disarm the System
NOTE:
Consult your installer to determine how the
Entry Delay
feature is con
fi
gured on your system
(30-240 seconds).
The system is disarmed. If protected doors and windows
are closed, the system sounds the
System Disarmed
,
Ready to Arm
announcement. If protected doors or
windows are open, the system sounds the
System
Disarmed Not Ready to Arm
announcement.
Disarm the System (Away Mode)
When the system is armed in Away Mode, any person with
an active user code can disarm the system. You must enter
the code before the
Entry Delay
countdown expires to
avoid setting off the alarm.
To disarm the system from Away Mode:
1. Enter the premises using one of the Exit/Entry
doors. The system’s
Entry Delay
beeps sound.
NOTE:
Consult your installer to determine how the
Entry Delay
feature is con
fi
gured on your system
(30-240 seconds).
2. At the
Entry Delay
screen, enter an active user
code. You must enter your code before the Entry
Delay countdown expires.
Enter Your Code to Disarm the System
The system is disarmed. If protected doors and windows
are closed, the system sounds the
System Disarmed,
Ready to Arm
announcement. If protected doors or
windows are open, the system sounds the
System
Disarmed Not Ready to Arm
announcement.
Transmit a User Duress Report
You can enter the Duress Code to transmit a user duress
report to the Central Station without alerting an intruder that
you are calling for help.
Transmitting a User Duress Report when the
System is Armed
To transmit a user duress report when the system is armed:
1. At the
System Armed
screen, tap
Disarm
.
System Armed—Disarm Button Copyright © 2019 Nortek Security & Control LLC.
27
2.
Enter the Duress Code.
Enter the Duress Code
The system disarms and transmits a silent duress report to
the Remote Service Provider.
Transmitting a Duress Signal when the System is
Disarmed
To transmit a user duress report when the system is
disarmed:
1. At the Home screen or from one of the menus, tap
the system logo.
System Logo
2. At the
Enter your code to disarm the system
screen, enter the Duress Code.
Enter the Duress Code
The system will announce “System Disarmed” and return to
the
Home
screen.
In the Event of a Burglary Alarm
If one or more armed sensors are tripped while the system
is armed in Stay or Away Mode, an alarm condition will
occur, and the system’s alarm siren will sound.
If an
Entry Delay
sensor is tripped while the system is
armed in Stay or Away Mode, the
Entry Delay
countdown
starts to give you time to disarm the system. If the system
is not disarmed before the countdown expires, an alarm
condition occurs, and the system’s alarm siren will sound.
If more than one armed sensor is tripped, the system
displays the triggered sensors in chronological order.
Alarms Screen—Multiple Alarms in Chronological Order
Silencing the Alarm Sounder (for False Alarms)
If the system is in an active alarm state, any person with an
active user code can silence the sounder by disarming the
system.
»
If you disarm the system BEFORE the Abort
Window Dialer Delay countdown expires
, the
system cancels the alarm and stops the alarm report
from being transmitted to the Central Station.
»
If you disarm the system AFTER the Abort
Window Dialer Delay countdown expires
, the
system silences the alarm and transmits an alarm
cancellation report to the Central Station.
NOTE:
Consult your installer to determine how
the
Alarm Abort Window Dialer Delay
feature is
con
fi
gured on your system (15-45 seconds). This
setting speci
fi
es the number of seconds end users
have to manually abort the alarm, in the event of
a false alarm. For
ANSI/SIA CP-01-2010
com-
pliance, the default setting is 30 seconds. For
UL
1023: Household Burglar Alarm Units
compliance,
this setting may be con
fi
gured to a maximum of 45
seconds. Copyright © 2019 Nortek Security & Control LLC
28
To silence the alarm sounder:
1. When an
Alarm
is sounding, enter an active, user
code.
Enter Your code to Silence the Alarm Screen
2. Depending on how quickly you enter your code, one
of the following occurs:
a. If you enter your code before the
Abort Window
Dialer Delay
countdown expires, the following
message appears.
Disarming Canceled an Alarm Before it was Transmitted Message
b. If you enter your code after the
Abort Window
Dialer Delay
countdown expires and before
the
Alarm Cancel Time
expires, the following
message appears.
Alarm Report Already Transmitted...Cancel Being Sent Message
3. Tap
OK
to dismiss the noti
fi
cation message.
Clearing an Alarm
If an alarm occurs while you are away, the GC3e Panel’s
Piezo Sounder will sound for a preset amount of time (as
de
fi
ned by the Burglary Bell Cutoff Time and/or the Fire Bell
Cutoff Time). Upon entering the premises, the system emits
fast, repeated beeps to warn you that an alarm was set off
while you were away.
NOTE:
Consult your installer to determine how the
Burglary Bell Cutoff Time
and
Fire Bell Cutoff Time

is con
fi
gured on your system. The time can be
con
fi
gured to last
4 minutes
,
8 minutes
,
12 minutes
,
16 minutes
, or
Unlimited
(no cutoff). The default
setting for both features is four (4) minutes.
CAUTION!
If the system emits fast, repeated beeps
(instead of the typical
Entry Delay
beeps), proceed
indoors with extreme caution. For your safety, it
is recommended that you immediately leave the
premises, go to a secure location, and then contact
your local authorities for assistance. If you have any
reason to believe an intruder is present, do NOT
enter the premises until the dwelling is deemed safe
by local authorities.
To clear an alarm:
1. At the
Alarm
screen (after the
Burglary Bell Cutoff
Time
or
Fire Bell Cutoff Time
expires), enter an
active user code.
Enter Your Code to Clear the Alarm Copyright © 2019 Nortek Security & Control LLC.
29
2. Depending on how quickly you enter your code, one
of the following occurs:
a. If you enter your code before the
Alarm Cancel
Time
countdown expires, the following message
appears.
Alarm Report Already Transmitted ... Cancel Being Sent Message
NOTE:
Consult your installer to determine how the
Alarm Cancel Time
setting is con
fi
gured on your
system. For compliance with
ANSI/SIA CP-01-2010
,
the factory default setting is
fi
ve (5) minutes.
b. If you enter your code after the
Alarm Cancel
Time
countdown expires, the system reveals the
Alarm History
.
Alarm History
The system clears the alarm. You can also clear the Alarm
History. See “Clear the Alarm History.” Copyright © 2019 Nortek Security & Control LLC
30
Fire and Carbon Monoxide Protection
Overview
During setup, a professional installer typically con
fi
gures a variety of wireless and wired sensors to provide the dwelling
with continuous, 24-hour-a-day, heat, smoke, and gas protection. Most systems are installed with both Wireless Smoke/
Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors.
Important Concepts
To help you get the most out of your
fi
re, heat, and gas protection system, it is useful to understand these concepts.
National Fire Alarm and Signaling Code
IN THE UNITED STATES, CANADA, AND OTHER COUNTRIES REQUIRED TO MEET THIS STANDARD: THIS
EQUIPMENT MUST BE INSTALLED IN ACCORDANCE WITH CHAPTER 2 of ANSI/NFPA 72: National Fire Alarm and
Signaling Code (National Fire Protection Association, Batterymarch Park, Quincy, MA 02269).
IMPORTANT:
This system ships with an approved 24-hour backup battery installed and is compliant with
UL 985:
Household Fire Warning System Units
.
IMPORTANT:
Speci
fi
c requirements for Heat and Smoke Alarms vary from state to state and from region to region.
A professional installer must always verify current requirements for your area with the local Fire Department.
NOTE:
Instructions describing the proper installation, operation, testing, maintenance, evacuation planning, and
repair service are provided in the printed
Installation Instructions
included with all 2GIG Wireless Smoke/Heat/
Freeze Alarms and Wireless Carbon Monoxide Detectors.
Recommended Smoke Alarm Placement
Early warning
fi
re detection is best achieved when
fi
re detection equipment is installed in all rooms and areas of the
premises. Equipment should be installed as follows:
Recommended Smoke Alarm Placement
DINING
KITCHEN
BEDROOM
BEDROOM
BEDROOM
LIVING
ROOM
SMOKE
ALARM
A smoke alarm should be located between the sleeping
area and the rest of the family living unit.
BEDROOM
BEDROOM
BEDROOM
TV
ROOM
DINING
KITCHEN
SMOKE
ALARMS
LIVING
ROOM
In family living units with more than one (1) sleeping
area, a smoke alarm should be provided to protect
each sleeping area.
Indicates a required smoke alarm
Indicates an optional smoke alarm
if door is not provided between
living and recreation rooms
Indicates additional smoke alarms
required for new construction
BED
ROOM
BED
ROOM
LIVING
ROOM
HALL
BASEMENT
DINING
ROOM
A smoke alarm should be
located on each story.
IMPORTANT
: Regulations pertaining to smoke alarm installations vary. For more information, contact your local fire
department or local authority having jurisdiction.
LIVING
ROOM
BASEMENT
BED
ROOM
HALL
BED
ROOM
RECREATION ROOM
A
B
C
D
In split-level configurations, smoke
alarms are optional where a door is
not provided between a living and
recreation room. Copyright © 2019 Nortek Security & Control LLC.
31
Emergency Action Plan
Establish and regularly practice a plan of escape with all members of your household in the event of
fi
re. The National Fire
Protection Association recommends the following steps:
1. Mount your detector or your interior or exterior alarm sounders where they can be heard by all occupants.
2. Determine two means of escape from each room. One path of escape should lead to the door that permits normal
exit from the building. The other should be an alternate escape, such as a window, should the path to the escape
door be impassable. Station an escape ladder at such windows if there is a long drop to the ground.
3. Sketch a
fl
oor plan of the building. Show windows, doors, stairs, and rooftops that can be used to escape. Indicate
escape routes for each room. Keep these routes free from obstructions and post copies of the escape routes in
every room.
4. Ensure that all bedroom doors are shut while you are asleep, preventing deadly smoke from entering while you
escape.
5. Touch the door before opening it. If the door is hot, check your alternate escape route. If the door is cool, open it
cautiously. Be prepared to slam the door shut if smoke or heat rushes in.
6. When smoke is present, crawl on the ground. Do not walk upright, since smoke rises and may overcome you. Air is
typically clearest near the
fl
oor.
7. Escape quickly, but don’t panic.
8. Establish a place outdoors, away from your house, where everyone can meet and then take steps to contact the
authorities and account for those missing. Ensure that nobody returns to the premises.
In the Event of a Fire Alarm
Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from the harmful,
and possibly deadly effects of smoke, heat, and
fi
re-related dangers. The system’s
fi
re and emergency protection features
are always protecting the premises.
NOTE:
A professional installer must ensure that all Smoke/Heat Alarms are installed in compliance with all
national, regional, and local laws, statutes, and guidelines.
Silence a False Fire Alarm
In the event of a false
fi
re alarm (for example, burning food or another non-emergency condition), you can silence the
alarm.
To silence the alarm:
1. Enter an active user code to silence the alarm.
IMPORTANT:
Consult your installer to determine how the
Abort Window Dialer Delay
is con
fi
gured on your system.
This de
fi
nes the amount of time the system will wait to initiate the digital dialer when an alarm condition is triggered
and speci
fi
es the number of seconds you have to manually abort the alarm, before an alarm report is sent to the
Central Station.
IMPORTANT:
Consult your installer to determine how the
Alarm Cancel Time
is con
fi
gured on your system. This
de
fi
nes the amount of time you have to send an alarm cancellation report to the Central Station. expires. The
factory default setting for the system is
fi
ve (5) minutes.
2. Review the Alarms screen to determine which sensor activated the alarm.
NOTE:
If the alarm restarts, smoke may be present in the alarm’s detection chamber. Enter the user code again.
Then fan the detection chamber on the sensor for 30 seconds.
3. After the problem has been addressed, tap the
Clear Alarm History
button.
NOTE:
For Smoke/Heat Alarms and CO Detectors, the
Clear Alarm History
button will not permit you to clear any
history until the GC3e Panel receives a message from the sensor that it has returned to normal operations.
NOTE:
If Smart Areas are con
fi
gured, the Fire Alarm must be acknowledged and cleared in each Smart Area. This can be
done at a keypad assigned to that area or by using the
Smart Areas
button on the home screen. Copyright © 2019 Nortek Security & Control LLC
32
In the Event of a Carbon Monoxide Alarm
Detectors may have been installed to safeguard the occupants of your dwelling from the dangerous and possibly deadly
effects of CO gas . See “Safety Precautions and Notations.”
If a CO alarm is activated, the system emits a warning siren until the system no longer detects CO in the environment.
To respond to a CO alarm event:
1. Gather all occupants and immediately move to fresh air (either go outdoors or stand by an open door/window).
DANGER!!!
To protect yourself and others from injury and/or death, do not re-enter the home or move away from
the open door/window until the premises has been approved for safe reentry by emergency of
fi
cials. To learn about
other ways to safeguard your home from the harmful effects of CO, refer to the guidelines de
fi
ned by your local,
state, or regional of
fi
cials.
2. Dial 9-1-1 (or your region’s emergency services number) to report the situation to authorities.
Always call from safe location.
3. Survey each person’s health, checking for
fl
u-like symptoms and other evidence of CO poisoning.
TIP:
To prevent a future occurrence, contact an industry professional to evaluate all possible sources of CO gas in
the dwelling.
NOTE:
If Smart Areas are con
fi
gured, the CO Alarm must be acknowledged and cleared in each Smart Area. This can be
done at a keypad assigned to each area or by using the Smart Areas button on the home screen.
Clear the Alarm History
After an alarm is activated on the system while you are
way, a noti
fi
cation message appears in the
Alarm History
.
To clear the alarm history:
1. Tap the
Message
system icon . Then tap
Alarms
.
New Alarms
2. Review the
Alarms
list. Then tap
Clear Alarm
History
.
Alarms Screen
Emergency Features
24-Hour Alarm Buttons
Three 24-hour alarm buttons can be shown or hidden by
the installer on the Control Panel’s touchscreen:
Panic
,
Fire
, and
Emergency
.
NOTE:
Consult your installer to show or hide the
24-Hour Emergency Alarm Buttons on your system.
Typically, all of these buttons are con
fi
gured to
display on the touchscreen default. However,
some systems are not con
fi
gure to reveal all of the
buttons.
You can open the following screen by pressing the
Alarm
GC3E_Cover.ai
button on the Control Panel. See “Activate a Manual
Panic, Fire, or Emergency Alarm” below. This reveals a
screen that is typically con
fi
gured by installers to include
these
24-hour emergency alarm buttons:
24-Hour Alarm Buttons Copyright © 2019 Nortek Security & Control LLC.
33
Panic Button
When a user touches and holds the
Panic
button for two
(2) seconds, the system immediately goes into the alarm
state. Depending on how the system is con
fi
gured, the
Control Panel emits a loud, patterned warning siren or
sets off a silent panic alarm with no siren. The system also
transmits a police report to the Central Station.
NOTE:
Consult your installer to determine if the
Police Emergency Key
is con
fi
gured to sound an
audible alarm or a silent panic alarm.
NOTE:
Consult your installer to determine if the
2-Way Voice
feature is enabled on the system. If
enabled, setting off the Panic alarm gives operators
at the Central Station the ability use the Control
Panel’s built-in speaker and microphone to converse
with people on the premises.
NOTE:
Consult your installer to determine if the
Silent Panic/Burglary Listen Only
feature is enabled
on the system. If enabled, setting off the Panic alarm
gives operators at the Central Station the ability to
use the Control Panel’s built-in microphone to listen.
If the panic alarm is sent, the operator can only
listen. For your protection, you and the operator will
not be able to talk.
Fire Button
When a user touches and holds the
Fire
button for two
(2) seconds, the system immediately goes into the alarm
state. The Control Panel emits a loud, patterned warning
siren that is in compliance with
ANSI S3.41 Temporal-3
Fire Alarm Signal
and continues to sound until the system
is disarmed (see “To Disarm the System”) or the Fire Bell
Cutoff Time expires. The system also transmits a Fire
Report to the Central Station.
NOTE:
Consult your installer to determine how the
Fire Bell Cutoff Time is con
fi
gured on your system.
The time can be con
fi
gured to last
4 minutes
,
8
minutes
,
12 minutes
,
16 minutes
, or
Unlimited
(no
cutoff). The default setting is four (4) minutes.
NOTE:
If Smart Areas is enabled the Fire Button will
create a global alarm in all Smart Areas. The alarm
must be acknowledged/cleared in each Smart Area.
Emergency Button
When a user touches and holds the Emergency button two
(2) seconds, the system immediately goes into the alarm
state. The Control Panel emits a loud , patterned warning
siren and continues to sound until the system is disarmed
(see “To Disarm the System”). The system also transmits
an Emergency Report to the Central Station.
Activate a Manual Panic, Fire, or Emergency
Alarm
You can activate a panic,
fi
re, or emergency alarm using
the GC3e Panel.
To activate a manual alarm:
1. Press the
Alarm
GC3E_Cover.ai
button on the GC3e Panel.
GC3e Panel—Alarm Button
2. Touch and hold the
Panic
,
Fire
, or
Emergency
button for two (2) seconds.
24-Hour Alarm Buttons
NOTE:
Consult your installer about your system’s
emergency key settings. Typically, all three buttons
are enabled and visible on the touchscreen by
default. However, some systems may be con
fi
gured
to hide one or more of these buttons. Copyright © 2019 Nortek Security & Control LLC
34
Remote Control
Remote Control Devices
The installer can pair your system with one or more
wireless key fobs to give you the ability to arm/disarm
your system away from, but within range of, the control
panel using the key fob’s buttons. The GC3e Security &
Automation System can be paired to work with a maximum
of 32 wireless key fobs. Depending on your individual
needs, key fobs can also be con
fi
gured by the installer to
activate speci
fi
c alarms.
Operate the System with a Key Fob
The installer can con
fi
gure each key fob to let you perform
up to
fi
ve (5) remote functions:

»
Arm the System in Stay Mode

»
Arm the System in Away Mode

»
Disarm the System

»
Activate an Auxiliary Function

»
Activate an Alarm
NOTE:
Consult your installer to determine how
your keyfob is con
fi
gured to work with the system.
Depending on your key fob’s setting, it may or may
not be con
fi
gured to disarm the system.
Arming the System Using a Keyfob
You can arm the system in Stay or Away mode using a key
fob that has been paired with the system.

»
To arm the system in Stay Mode
, press the
Stay

button on the key fob for two (2) seconds.

»
To arm the system in Away Mode
, press the
Away

button on the key fob for two (2) seconds.
NOTE:
Depending on setup options, if any perimeter
doors or windows are open, the system may not
allow arming to Away mode with a wireless key fob.
Consult your installer to determine how this option is
con
fi
gured on your system.
Disarming the System Using a Key Fob
To disarm the system, press and hold the
Disarm
button on
the key fob for two (2) seconds.
NOTE:
Consult your installer to determine how
your keyfob is con
fi
gured to work with the system.
Depending on the individual key fob settings, it may
or may not be con
fi
gured to disarm the system.
Activating an Auxiliary Function
To activate an auxiliary function, press and hold the
Auxiliary
button on the key fob for two (2) seconds.
NOTE:
Consult your installer to determine how
your keyfob is con
fi
gured to work with the system.
Depending on the individual key fob settings, it may
be con
fi
gured to set of an external siren/sounder,
control a lock, control a light, or used to activate a
different auxiliary function.
Activating an Alarm Using a Key Fob
To activate an emergency alarm, press and hold both
the
Away
and
Disarm
buttons on the keyfob for
fi
ve (5)
seconds.
NOTE:
Consult your installer to determine what type of
alarm your keyfob is con
fi
gured to activate. Depending
on the individual key fob settings, this function might be
disabled on your key fob, or it might be con
fi
gured to
activate an auxiliary, audible, or silent panic alarm.
NOTE:
In order to cancel an emergency alarm activated
with a key fob, you must disarm the system at the GC3e
Panel.
NOTE:
If
Smart Areas
is enabled, a keyfob can be
con
fi
gured to perform Arm/Disarm/Alarm functions on one
Smart Area.
Smart Home Controls
About the Smart Home Controls Menu
The Smart Home Controls menu gives users the ability to
control Z-Wave smart home devices at the GC3e Panel.
The system supports a maximum of 232 Z-Wave devices.
Navigate to the Smart Home Controls Menu
To navigate to the
Smart Home Controls
menu:
1. At the Home screen, tap
Smart Home Controls
.
Home > Smart Home Controls
This reveals the
Smart Home Controls
menu.
Smart Home Controls Menu Copyright © 2019 Nortek Security & Control LLC.
35
Lights
Use the controls in the
Lights
screen to adjust your smart
home lighting devices.
Dim or Brighten Lights
To dim or brighten lights:
1. Navigate to the
Smart Home Controls
menu.
See “Navigate to the Smart Home Controls Menu”
above.
2. Tap
Lights
.
3. At the
Lights
screen, swipe left to dim the light
or right to brighten. You can also tap the dim or
brighten icon.
Lights Screen
Locks
Use the controls in the
Locks
screen to lock and unlock
your smart home devices.
To lock and unlock devices:
1. Navigate to the Smart Home Controls menu. See
“Navigate to the Smart Home Controls Menu”
above.
2. Tap
Locks
.
3. At the
Locks
screen, swipe left to unlock or right to
lock. You can also tap the lock or unlock icon.
Thermostats
Use the controls in the
Thermostats
screen to operate
your thermostats. To operate the thermostat:
1. Navigate to the
Smart Home Controls
menu. See
“Navigate to the Smart Home Controls Menu.”
2. Tap
Thermostats
.
3. At the
Thermostats
screen, you have these options:
Thermostats Screen

»
To change the temperature set points
, press
the top arrow to raise the temperature or press the
bottom arrow to lower the temperature.
Temperature Set Point

»
To change the fan setting
, tap the current setting
to open a menu and tap the desired option.
Fan Setting

»
To change the thermostat mode
, tap the current
setting to open a menu and tap the desired mode. Copyright © 2019 Nortek Security & Control LLC
36
Garage Doors
Use the controls in the
Garage Doors
screen to open and
close garage doors. To operate the Garage Door controller:
1. Navigate to the
Smart Home Controls
menu. See
“Navigate to the Smart Home Controls Menu.”
2. Tap
Garage Doors
.
3. At the
Garage Door
screen press the toggle to open
or close the Garage Door.
Scenes
NOTE:
Consult your dealer to determine if this
feature is available or to have it turned ON.
Use the
Scenes
screen to create scenarios that de
fi
ne
simple rules for how your Z-Wave home automation
devices work together. There is no functional limit on the
number of scenes that you can create to control lights,
home automation devices, and other alarm sensors.
Smart Home Controls > Scenes
Examples:
When to Create Scenes
There are a wide variety of scenes that you can create.
Some of the more common include:

»
Leaving for the Day:
Create a scene named
“Leave” to lock the door, turn off all lights, adjust the
thermostat.

»
Retire for the Night:
Create a scene name “Good
Night” to switch OFF the downstairs lights, lock the
entry doors, illuminate a nightlight in the dwelling’s
hallways, and adjust the thermostat setting.

»
Wake Up in the Morning:
Create a scene
named “Good Morning” to adjust the thermostat
temperature, turn on family room lights, and turn on
the coffee pot.
Add a New Scene
To add a new scene:
1. Navigate to the
Smart Home Controls
menu. See
“Navigate to the Smart Home Controls Menu” at the
beginning of the
Smart Home Controls
section.
2. At the
Smart Home Controls
menu, tap Scenes.
3. At the
Scenes
screen, tap
Edit Scenes
.
Scenes > Edit Scenes
4. At the
Scenes
screen, tap
Add New Scene
.
Add New Scene Copyright © 2019 Nortek Security & Control LLC.
37
5. Enter a name for the new scene. Then tap
Next
.
For example, enter:
Lock Up
.
Enter a Name for the New Scene
6. Create a new scene (see “Add a New Scene” on the
previous page) or tap the
Scene
that you want to
edit.
7. At the

screen, tap
Add
or
Remove
Items
.
Edit Scene > Add or Remove Items
8. Tap the arrow that corresponds to the desired smart
home control.
For example, tap the arrow next to
Lights
.
Add or Remove Items > Lights
9. Tap the plus (
+
) sign that corresponds to the desired
device in the list.
For example, tap the plus (
+
) sign next to the device named
Home Theater Light
.
Add or Remove Items > Lights > Add Device
When the device is added to the scene, the icon changes
to YELLOW.
Add or Remove Items > Lights > Device Added
10. Choose one of these options:

»
To add other devices to the scene, tap
Back
.

»
To save the scene as is, tap any area outside of the
drop-down menu to close it.
Any devices added to the scene appear in the list.
Scene Copyright © 2019 Nortek Security & Control LLC
38
11. Set the desired settings for each device in the
scene. When the scene is run, it will perform the
chosen actions for all devices in the scene.
12. Tap
when
fi
nished.
Execute a Scene
To execute a scene:
1. Navigate to the
Smart Home Controls
menu. See
“Navigate to the Smart Home Controls Menu.”
2. At the Home screen, tap
Smart Home Controls
.
3. At the
Smart Home Controls
menu, tap
Scenes
.
4. Tap the button for the desired scene. For example,
tap
Lock Up
.
Scenes
5. When the
Scene was Executed
message
appears, tap
OK
or wait a few seconds for the
message to close automatically.
6. Tap
when
fi
nished.
Deleting a Scene
To delete scene:
1. Navigate to the
Smart Home Controls
menu. See
“Navigate to the Smart Home Controls Menu.”
2. At the
Smart Home Controls
menu, tap
Edit
Scenes
.
Scenes > Edit Scenes
This places the
Scenes
screen into edit mode.
3. While the system is in editing mode, tap the trash
can icon that corresponds to the scene to delete.
Scene > Edit Scenes > Delete Scene
4. At the
Delete Scene
message, tap
Delete
.
Delete Scene Name Message
5. Tap
when
fi
nished. Copyright © 2019 Nortek Security & Control LLC.
39
Rooms
Use the
Rooms
screen to create customized settings for
the smart home controls in a speci
fi
c room. There is no
functional limit on the number of rooms that you can create
for the system.
Rooms Screen
Examples:
When to Create Rooms
There are a wide variety of rooms that you can create.
Some of the more common include:

»
Front Room
Create customized settings for your
dwelling’s living room.

»
Master Bedroom
Create customized settings for
your dwelling’s master bedroom.

»
Basement
Create customized settings for your
home’s basement.
Add a New Room
To add a new room:
1. Navigate to the Smart Home Controls menu. See
“Navigate to the Smart Home Controls Menu.”
2. At the
Smart Home Controls
screen, tap
Rooms
.
Smart Home Controls > Rooms
This reveals the
Rooms
screen.
3. At the
Rooms
screen, tap
Edit Rooms
.
Rooms > Edit Rooms
4. While in editing mode, tap
Add New Room
.
Add New Room
5. At the
Enter a Name for the New Room
screen,
enter a name and then tap
Next
.
For example, enter:
Home Theater
Enter a Name for the New Room
6. At the

screen, tap
Add
or
Remove Items
. Copyright © 2019 Nortek Security & Control LLC
40
Add or Remove Items
7. At the drop-down list, tap the type of device to add.
For example, tap
Lights
.
Add or Remove Items—Device Types
8. In the drop-down list, tap the device to add.
Add or Remove Items—Add Device
9. Choose one of these options:
»
To add other devices to the room, tap Back.
»
To save the room as is, tap any area outside of the
drop- down menu to close it.
Any devices added to the room appear in the list.
—Device Added
10. Tap
when
fi
nished.
Access a Room
To access a room:
1. Navigate to the
Smart Home Controls
menu. See
“Navigate to the Smart Home Controls Menu.”
2. At the Home screen, tap
Smart Home Controls
.
3. At the
Smart Home Controls
menu, tap
Rooms
.
4. Tap the button for the desired room.
For example, tap
Living Room
.
Rooms
5. Tap
when
fi
nished.
Deleting a Room
To delete room:
1. Navigate to the
Smart Home Controls
menu.
See “Navigate to the Smart Home Controls Menu.”
2. At the
Smart Home Controls
menu, tap
Edit
Rooms
.
Rooms > Edit Rooms Copyright © 2019 Nortek Security & Control LLC.
41
This places the
Rooms
screen into edit mode.
3. While the system is in editing mode, tap the trash
can icon that corresponds to the room to delete.
Room > Edit Rooms > Delete Room
4. At the
Delete Room
message, tap
Delete
.
Delete Room Name Message
Press the
Smart Areas
button on the
Home
screen.
1. Enter user code – the user code controls access to
the
Smart Areas
. After authentication, the
Smart
Areas
screen will only show the Smart Areas the
user is assigned.
Smart Areas - Enter Code
2. The
Smart Areas
screen will display status for each
Smart Area similar to the panel’s home screen.
Smart Areas - Rentals
Smart Areas
The Smart Areas screen provides access to controls and
status of all Smart Areas from the main panel or SP1
keypads.
The Smart Areas Button will change color to indicate status
of the Smart Areas:
»
Blue
- All Smart Areas are in a Normal State.
Smart Areas Button - Normal State
»
Yellow
– One or more Smart Areas are in a Trouble
State.
Smart Areas Button - Trouble State
»
Red
– One or more Smart Areas are in an Alarm
State.
Smart Areas Button - Alarm State Copyright © 2019 Nortek Security & Control LLC
42
Status Examples:
1: Ready to Arm
2: Ready with Bypassed zone
3: In Alarm
4: Armed Away
Smart Areas – Noti
fi
cations
The noti
fi
cations icon will appear in a Smart Area if troubles
or alarms exist.
3. Press the noti
fi
cation icon
4. Press Alarm or Trouble
NOTE:
This popup only appears if the Alarm and
Alert conditions are present at the same time.
5. View Troubles – Press Acknowledge
6. View Alarms – Press Acknowledge or Clear
Smart Areas - Arming
1. To Arm a Smart Area press the Arms Stay or Arm
Away button/s.
Smart Areas - Alarms
1. To acknowledge or clear an alarm press the Disarm
button on the Smart Area that is displaying an alarm. Copyright © 2019 Nortek Security & Control LLC.
43
2. Press Acknowledge or Clear
Smart Areas - Disarm
1. To disarm a Smart Area press the Disarm button
unbypassed by the installer.
»
Alarms Triggered/Cleared:
Keeps a record of
when alarm conditions are triggered and cleared.
»
Alerts:
Keeps a record of when the GC3e Panel or
a zone issue an alert. For example, low battery, AC
power loss, or tamper conditions.
»
*Programming Mode Started/Terminated:
Keeps
a record of when the installer accesses and exits the
Installer Toolbox.
»
*Walk Test Mode Started/Terminated:
Keeps
a record of when the installer starts and stops a
Sensors Test and Console Test.
NOTE:
Events marked with an asterisk (*) always
appear in the log and cannot be
fi
ltered from view.
Navigate to the History Screen
To navigate to the History screen:
1. At the Home screen, tap the
System Info and
Usage
button.
2. At the
System Info and Usage
menu, tap
History
.
System Info and Usage Menu
This reveals the
History
screen. See “Filtering the
History Screen” in the section that follows.
Filtering the History Screen
You can
fi
lter the list in the
History
screen to show or hide
alarms, bypasses, or alerts.
System Info and Usage
The
System Info and Usage
menu provides access to
the system’s history, system information, and security
provider’s contact information.
Tapping the
System Info and Usage
button on the
Home
screen accesses the menu.
System Info and Usage Menu
History
The
History
screen shows a chronological log of system
events. Each event is recorded with a date and time stamp:
»
System Armed/Disarmed:
Keeps a record of when
the system is armed and disarmed.
»
Zone Bypassed/Unbypassed:
Keeps a record of
when zone sensors are bypassed and unbypassed,
and makes a note when zones are bypassed or Copyright © 2019 Nortek Security & Control LLC
44
History —Filter Check Boxes
At the
History
screen, tap one or more check boxes to add
or remove them:
»
Alarms:
Add a check mark to show alarm events.
Remove the check mark to hide alarm events.
»
Bypasses:
Add a check mark to show bypasses.
Remove the check mark to hide bypasses.
»
Alerts:
Add a check mark to show alerts. Remove
the check mark to hide alerts.
System Info
The
System History
screen shows the following
information about your GC3e Panel (depending on the
features that are active in your system):
»
Z-Wave Home ID
»
Serial Number
»
Firmware Version
»
Build Version
»
Radio Modem
»
Z-Wave Version
»
Open Source Licenses Information
Navigate to the System Info Screen
To navigate to the System Info screen:
1. At the Home screen, tap
System Info and Usage
.
Home screen > System Info and Usage Button
2. At the
System Info and Usage
menu, tap
System
Info
.
System Info and Usage Menu
This reveals the
System Info
screen.
System Info Screen
Dealer Info
The
Dealer Info
screen shows basic contact information for
your 2GIG alarm dealer.
Navigate to the Dealer Info Screen
To navigate to the
Dealer Info
screen:
1. At the Home screen, tap
System Info and Usage
. Copyright © 2019 Nortek Security & Control LLC.
45
System Info and Usage Button
2. At the
System Info and Usage
menu, tap
Dealer
Info
.
System Info and Usage Menu
This reveals the
Dealer Info
screen. See “About the Dealer
Info Screen” in the next section.
About the Dealer Info Screen
For information about your 2GIG alarm dealer, navigate to
the
Dealer Info
screen. See “Navigate to the Dealer Info
Screen” in previous section.
Dealer Info Screen
This screen provides you with the following information:
»
Dealer Name:
Reveals the company name for your
2GIG alarm dealer.
»
Dealer Address:
Reveals the mailing address for
your 2GIG alarm dealer.
»
Dealer Phone #:
Reveals your 2GIG alarm dealer’s
telephone number.
»
Dealer URL:
Reveals the web site url for your 2GIG
alarm dealer. Copyright © 2019 Nortek Security & Control LLC
46
System Settings
Users
The Users menu lets you add, edit, and delete users from
the system.
NOTES:

»
To use this feature, you must know the Master User
Code.

»
The system my be con
fi
gured for 4 or 6-digit pin
codes. Consult with your installer to determine the
pin code length of the system.
Types of User Codes
There are different types of user codes to provide users
with access to various system features:
IMPORTANT:
Do Not Share Your User Codes.
Operators at the Central Station may need to review
the codes used to determine your identity. The
codes entered may need to be used as a decision-
making tool for dispatching emergency assistance.

»
User Code:
A unique code to identify different
system users and provide them with the ability to
disarm the system.

»
Master User Code:
A code typically known by one
or two members of a household. The default code
is
1111
. To secure this code, it is recommended
that you immediately change the default code to a
unique one.

»
Note:
If the system is con
fi
gured for 6-digit pin
codes, the default Master User code is
111111
.

»
Duress Code:
A code that you enter to silently notify
your Remote Service Provider of an emergency
event, such as being forcibly held against your will
by an intruder.

»
Installer Code:
A code that provides professional
installer’s and 2GIG alarm dealers with access to
the system’s programming functions.
Activating the Duress Code
The system supports a total of 100 pass codes (this
includes both the Master User Code and the Duress Code).
Although the Duress Code is listed by default on the Users
screen, it is not activated by default.
To activate the Duress Code:
1. At the
Home
page, tap
System Settings
.
2. Enter the Master User Code to access the
System
Settings
menu.
3. At the
System Settings
menu, tap
Users
.
System Settings > Users
4. This reveals the
Users
screen. If this is the
fi
rst time
you are adding a user, you will notice that two (2)
users have already been created: the
Master User

(which is active) and the
Duress
user (which is
grayed out).
Users Screen
5. Tap the pencil icon next to the
Duress
user.
Users Screen > Edit Duress User Copyright © 2019 Nortek Security & Control LLC.
47
6. At the
Edit Duress User
screen, tap the
Active
button in the top row.
Edit Duress User > Active Button
7. At the
Enter a code for user Duress
screen, enter
a unique code for the duress user and tap
Next
.
Distress User Code
8. At the
Con
fi
rm code for user Duress
, enter the
code again and tap
Done
.
Edit Duress User Screen
9. Tap
when
fi
nished.
Adding a User
You can add new users to the system. The system supports
a total of 100 pass codes (this includes both the Master
User Code and Duress Code).
To add a user:
1. At the
Home
screen, tap
System Settings
.
2. Enter the Master User Code to access the
System
Settings
menu.
3. At the
System Settings
menu, tap
Users
.
This reveals the
Users
screen. If this is the
fi
rst time
you are adding a user, you will notice that two (2)
users have already been created. The
Master User
and the
Duress
user.
4. Tap
Add User
.
Users Screen > Add User
5. At the
Enter a Name for the New User
screen,
enter a name for the new user. Then tap
Next
.
Enter New User Name Copyright © 2019 Nortek Security & Control LLC
48
6. At the
Enter a code for User
screen,
enter a unique code for the new user. Then tap
Next
NOTE:
If you attempt to add a code that is already
in use, the system prompts you to enter a different
code. Every user code must be unique.
Enter a User Code
7. At the
Con
fi
rm code for user
screen, re-
enter the code for the new user. Then tap
Next
.
Confi rm code for user
The new user name and code appears in the
Users
page.
User Screen > New User
8. Tap
when
fi
nished or continue with the steps in
the “Editing a User” section that follows.
Editing a User
To edit a user:
1. At the Home screen, tap
System Settings
.
2. Enter your user code to access the
System
Settings
menu.
3. Tap
Users
.
4. Tap the pencil icon next to the desired user.
User Screen > Edit User
5. Make the desired changes on the
Edit User
page.
See “Editing Options” in the next section.
Edit User Screen
6. Tap
when
fi
nished. Copyright © 2019 Nortek Security & Control LLC.
49
Editing Options
When editing a user, you have these options:
Change the User Status to Active or Inactive
To change the user status to active or inactive:
1. Open the
Edit User
page. See “Editing a User”
above.
2. If you want to make the user pro
fi
le inactive, move
the
Active
slide control to the left.
Edit User Screen > Inactive Status
3. If you want to make the user pro
fi
le active, move the
slide control to the right. This is the factory default
setting.
Edit User Screen > Active Status
Change a User Name
To change a user name:
1. Open the
Edit User
page. See “Editing a User”
above.
2. Tap the pencil icon next to the user name.
Edit User Screen > Edit Name
3. At the
Enter a name for the user
screen, enter a
new user name.
Enter User Name
4. Tap
Done
.
Change a User Code
To change a user code:
1. Open the
Edit User
page. See “Editing a User” on
the previous page.
2. Tap the pencil icon next to the user code. Copyright © 2019 Nortek Security & Control LLC
50
3. At the
Enter a Code for User
screen, enter a
unique code for the user. Then tap
Next
.
4. Enter the code again to con
fi
rm it.
Tap
Done
. Adding a User Schedule
Adding Smart Area Assignment
To add Smart Area assignment for a user:
5. Open the
Edit User
page. See “Editing a User” on
the previous page.
6. Scroll down to
Smart Areas
.
7. Tap
to place a checkmark next to the Smart Area
.
a. A checkmark allows the user to control that
Smart Area
b. No checkmark – user has no access to the
SmartArea.
Add Smart Area
Adding a User Schedule
To add a schedule:
1. Open the
Edit User
page. See “Editing a User” on
the previous page.
2. Scroll down to
Schedules
.
3. Tap
Add Schedule
.
4. Choose one of these options:
Adding a Recurring Schedule
If a user requires access to your dwelling on a
recurring schedule, you can create a schedule for
that user. For example, a housekeeper or tutor
might need recurring access to your home on
certain days of the week.
To add a recurring schedule:
a. Tap
Recurring
.
b. Place a check mark in the desired day of week
boxes. For example, place a check mark in the Mon,
Wed, and Fri boxes.
c. Tap
Set Start Time
. Scroll to the desired
Hour
,
Minute
, and
AM/PM
and tap
Set
.
d. Tap
Set End Time
. Scroll to the desired
Hour
,
Minute
, and
AM/PM
and tap
Set
. Copyright © 2019 Nortek Security & Control LLC.
51
Create a Schedule
e. Tap
to save the schedule.
Note:
A schedule assigned to a user applies to all
Smart Areas. Schedules cannot be assigned to
individual Smart Areas.
Adding a Date Schedule
If a user requires access to your dwelling on a
speci
fi
c date, you can create a schedule for them.
For example, a repairman might need access to
your home on a single date.
To add a date schedule:
a. Tap
Date
.
b. Tap
Set Date
. Scroll to the desired
Month
,
Day
,
and
Year
and tap
Set
.
c. Tap
Set Start Time
. Scroll to the desired
Hour
,
Minute
, and
AM/PM
and tap
Set
.
d. Tap
Set End Time
. Scroll to the desired
Hour
,
Minute
, and
AM/PM
and tap
Set
.
Add Date Schedule
e. Tap
to save the schedule.
Adding a Date Range Schedule
If a user has a need to access your dwelling for a
period of time, you can create a schedule for them.
For example, a visitor in your home who needs
access for a few weeks.
To add a date range schedule:
a. Tap
Date Range
.
b. Tap
Set Start Date
. Scroll to the desired
Month
,
Day
, and
Year
and tap
Set
.
c. Tap
Set End Date
. Scroll to the desired
Month
,
Day
, and
Year
and tap
Set
.
d. Tap
Set Start Time
. Scroll to the desired
Hour
,
Minute
, and
AM/PM
and tap
Set
.
e. Tap
Set EndTime
. Scroll to the desired
Hour
,
Minute
, and
AM/PM
and tap
Set
.
Add a Date Range Schedule
f. Tap
to save the schedule.
Delete a User
If an occupant of your dwelling moves away and no longer
needs access to your home, you can delete the user’s
pro
fi
le.
NOTE:
If you have shared the Master User Code or
Duress Code with the user, it is also recommended
that you change those codes.
To delete a user:
1. At the Home screen, tap
System Settings
.
2. Enter your user code to access the
System
Settings
menu.
3. Tap
Users
. Copyright © 2019 Nortek Security & Control LLC
52
4. At the
System Settings
menu, tap
Sounds
.
System Settings > Sounds
This reveals the
Sounds
screen.
Sounds Screen
5. Swipe up or down to move the desired sound
control into view.
6. Touch and hold the desired control and then swipe
to the left to lower the volume or swipe to the right to
raise the volume:
»
Voice & Chime
»
Doorbells
»
Keypad
»
System Annunciation
6. Tap
when
fi
nished.
4. Tap the garbage can icon next to the desired user.
5. At the
Delete user
screen, tap
Delete
.
Sounds
The
Sounds
menu lets you adjust the volume of the voice,
chime, doorbells, keypad tones, and system annunciations.
Adjust the Volume
To adjust the volume of a sound feature:
1. At the
Home
screen, tap
System Settings
.
Home Screen > System Settings
NOTE:
To use this feature, you must know the
Master User Code.
2. At the
Enter Your Code to Access the System
Settings
screen, enter the Master User Code.
3. Enter Your Code to Access the System Settings Copyright © 2019 Nortek Security & Control LLC.
53
Enter Your Code to Access the System Settings
3. At the
System Settings
menu, tap
Bypass
Sensors
.
System Settings > Bypass Sensors
4. On the desired slide control, swipe right to add the
sensor to the system’s list of
Bypassed Devices
.
Bypassed Sensors Screen
5. Tap
to return to the
System Settings
menu.
6. Tap
to return to the
Home
screen.
Bypass Sensors
You can manually bypass a sensor using the
Bypass
Sensors
button in the
System Settings
menu. When you
need to bypass one or more perimeter or interior sensors,
it is most common to manually bypass the sensor. There
is also an alternate method for bypassing a sensor called
Force Bypassing.
See “Force Bypassing.”
NOTE:
To use this feature, you must know the
Master User Code.
Manually Bypassing a Sensor
When manually bypassing a sensor, tap the
Bypass
Sensors
option in the
System Settings
menu to add the
desired sensors to the
Bypassed Sensors
list.
WARNING!!
A bypassed burglary protection sensor
does NOT provide security protection when the
system is armed. See “Force Bypassing.”
1. At the Home screen, tap
System Settings
.
Home Screen—System Settings Button
2. At the Enter Your Code to Access the
System
Settings
screen, enter an active, user code. Copyright © 2019 Nortek Security & Control LLC
54
The system bypasses the devices and its status
changes to
System Ready To Arm (BYPASS)
.
System Ready to Arm (BYPASS) Status
7. Continue by arming the system. See “Arm the
System.”
After the system is disarmed, bypassed sensors are
automatically removed from the system’s
Bypassed
Sensors
list, unless the
Auto Bypass for Manual Bypass
feature is enabled.
NOTE:
Consult your installer to determine if the
Auto Bypass for Manual Bypass feature is enabled.
See the
GC3e Installation & Programming Guide
.
Removing Sensors from the Bypassed Sensors
List
After the system is disarmed, bypassed sensors are
automatically removed from the system’s
Bypassed
Sensors
list, unless the
Auto Bypass for Manual Bypass
feature is enabled. If you decide you want to remove a
sensor from the
Bypassed Sensors
list before you arm the
system, use the steps detailed here.
To remove a sensor from the
Bypassed Sensors
list:
1. At the Home screen, tap
System Settings
.
2. Enter the Master User Code to access the
System
Settings
.
3. Tap
Bypass Sensors
.
4. Move the slide control to the left for the desired
sensor. This removes the sensor from the system’s
Bypass Sensors
list.
Bypass Sensor LIst
5. Tap
when
fi
nished. Copyright © 2019 Nortek Security & Control LLC.
55
Smart Home Settings Menu
The
Smart Home Settings
menu provides installers
with access to a variety of Z-Wave settings for the GC3e
Security & Automation System.
Installers can con
fi
gure the system to give the Master User
permission to access the
Smart Home Settings
menu,
users who know the Master User code can access a variety
of Z-Wave settings for the GC3e Security & Automation
System.
NOTE:
The GC3e Panel ignores any Command_
Class_Basic commands it receives from other
devices on the Z-Wave network.
Navigate to the Smart Home Settings Menu
To navigate to the Smart Home Settings menu:
1. At the Home screen, tap
System Settings
.
Smart Home Settings Button
2. At the
Enter Your Code to Access the System
Settings
screen, enter the system’s Master User
Code.
Enter Your Code to Access the System Settings
3. At the
System Settings
menu, tap
Smart Home
Settings
.
System Settings > Smart Home Settings
NOTE:
Consult your installer to determine if the
Smart Home Settings
menu has been enabled on
your system. Typically, this button is grayed out and
not available because the factory default setting for
this feature is Disabled but Visible.
This reveals the
Smart Home Settings
menu.
Smart Home Settings Menu
Add a New Device
TIP:
Manufacturers may add Z-Wave devices to a
network in order to test them. To ensure successful
addition of a device to the GC3e Control Panel,
remove the new device before adding it to the
network. See “Remove a Device.”
To add a Z-Wave device to the network:
1. Navigate to the
Smart Home Settings
menu. See
“Navigate to the Smart Home Settings Menu” above. Copyright © 2019 Nortek Security & Control LLC
56
2. At the
Smart Home Settings
menu, tap
Add
Devices
.
Smart Home Settings—Add Devices
The
Listening for Devices to Add
screen reveals the
Add
Devices Now
message.
Listening for Devices to Add—Add Devices Now
3. Walk to and trigger the device. For example, if you
are adding a Z-Wave light bulb, turn the light bulb
ON.
TIP:
Typically, you can trigger a device on the
network by either powering the device OFF/ON,
pressing a button once or twice, or
fl
ipping a switch
on the device. Every device is different.
When the system discovers a device, the
New
device found
and
Adding device
message
appears.
Adding Device
4. At the
New device was added to the system

message, tap
OK
.
New Device was Added to the System Message
The newly-discovered device appears in the
Listening for
Devices to Add
screen. Any device information captured
during the discovery process appears below the device
name.
TIP:
The Control Panel issues a double-beep when
a device is successfully added to the network.
Listening for Devices to Add—New Device
5. (Optional) At the
Listening for New Devices to
Add
screen, tap
Rename
.
Listening for Devices to Add—Rename Copyright © 2019 Nortek Security & Control LLC.
57
6. At the
Enter a name for this device
screen, use
touchscreen keypad to enter a new device name.
For example, enter:
Living Room Dimmer
Enter a name for this device
7. Tap
Done
.
The system reveals the new name on the
Listening
for Devices to Add
screen.
Listening for Devices to Add—New Device Name
From the
Listening for Devices to Add
screen, you can
continue by triggering the next desired device and then
renaming it as needed.
8. Tap
to return to the
Smart Home Settings
menu.
Remove a Device
To remove a device from the network:
1. Navigate to the
Smart Home Settings
menu. See
“Navigate to the Smart Home Settings Menu.”
2. At the
Smart Home Settings
menu, tap
Remove
Devices
.
Smart Home Settings—Remove Devices
The Listening for Devices to Remove screen appears.
Listening for Devices to Remove—Remove Devices Now
3. Walk to and trigger the device on the network. For
example, if you are removing a Z-Wave light bulb,
turn the light bulb ON.
TIP:
Typically, you can trigger a device on the
network by either powering the device OFF/ON,
pressing a button once or twice, or
fl
ipping a switch
on the device. Every device is different. Consult the
device’s installation guide for instructions. Copyright © 2019 Nortek Security & Control LLC
58
When the system successfully removes the device, it
appears on the
Listening for Devices to Remove
screen.
Listening for Devices to Remove—Device Removed
TIP:
The Control Panel issues a double-beep when
a device is successfully removed to the network.
4. Tap
to return to the Smart Home Settings
menu.
Check the Network
Use the
Check Network
feature to scan the smart home
network for unresponsive nodes. This can take several
minutes and some of the smart home functions will be
unavailable until the check is complete.
To perform a network check:
1. Navigate to the
Smart Home Settings
menu. See
“Navigate to the Smart Home Settings Menu.”
2. At the
Smart Home Settings
menu, tap
Check
Network
.
Smart Home Settings—Check Network
3. At the
Check Network
screen, tap
Start
.
Check Network—Start
The system scans the network for unresponsive nodes and
indicates the status of each scanned node.
Check Network—Status
4. When the Check Network is complete you can see
the status of nodes in the network.
5. Tap
to return to the Smart Home Settings
menu.
Rediscover the Network
After adding or removing devices from the network, the
fi
nal step is to rediscover the network. This updates the
system’s communication routes so it communicates with
the newly-added and previously added Z-Wave devices.
To rediscover the network:
1. Navigate to the
Smart Home Settings
menu. See
“Navigate to the Smart Home Settings Menu.” Copyright © 2019 Nortek Security & Control LLC.
59
2. At the
Smart Home Settings
menu, tap
Rediscover Network
.
Smart Home Settings—Rediscover Network
3. At the
Rediscover Network
screen, tap
Start
.
Rediscover Network—Start
While the system is rediscovering the network it
displays the status of each node as it is checked.
Rediscover Network—Status
When the rediscovery is complete, the
Rediscover
Network
screen with the
Start
button (shown
above) appears again.
Reset the Controller
You can reset the Z-Wave controller to remove all Z-Wave
devices from the network and to reset the controller to its
factory default state.
NOTE:
Consult the device’s installation guide for
instructions.
NOTE:
Use this procedure only in the event that the
network primary controller is missing or otherwise
inoperable.
To reset the controller:
1. Navigate to the
Smart Home Settings
menu. See
“Navigate to the Smart Home Settings Menu.”
2. At the
Smart Home Settings
menu, tap
Advanced
Settings
.
Smart Home Settings—Advanced Settings
3. At the A
dvanced Settings
menu, tap
Reset
Controller
.
Advanced Settings—Reset Controller Copyright © 2019 Nortek Security & Control LLC
60
4. At the
Reset the Z-Wave Controller
screen, tap
Reset Controller
.
Reset the Z-Wave Controller—Reset Controller
NOTE:
Resetting the controller will delete all node
information from the GC3e Control Panel. Any
devices that were part of the mesh network will need
to be manually removed from the network before
they can be added to a network.
While the controller resets, the
Working
message appears.
Reset the Z-Wave Controller—Working
5. When the controller is reset, the following message
appears. Tap
OK
or wait a few seconds for the
message to close automatically.
Z-Wave Controller Reset Message
View All Devices
The View All Devices function lists all Z-Wave devices
in the Control Panel network and provides the following
options, depending on the type and current status of a
device:

»
Con
fi
gure

»
Hide/Unhide

»
Identify

»
Remove

»
Rename

»
Replace
To view all network devices and access these options:
1. Navigate to the
Smart Home Settings
menu. See
“Navigate to the Smart Home Settings Menu.”
2. At the Smart Home Settings menu, tap
View All
Devices
.
Smart Home Settings—View All Devices
3. At the
Smart Home Devices
screen, review the list
of devices. If you have added several devices, you
can swipe up and down to move through the list.
Smart Home – View All Devices
4. To view the options available for a device, tap the
menu button (
) . Copyright © 2019 Nortek Security & Control LLC.
61
Con
fi
gure / Basic Control
The Con
fi
gure option is device dependent, and only
appears when a Z-Wave device has special con
fi
guration
options.
This option lets you enter con
fi
guration parameters that are
found in the device’s User Guide.
1. Tap
Con
fi
gure
.
Smart Home – Confi gure Option
2. Tap
Set Value
.
3. At the
Set Value
screen, enter any number. See
device User Guide.
4. Tap
Set
.
The Basic Set will be sent to the device.
Hide/Unhide
The Hide/Unhide option determines whether or not a device
appears on Smart Home Control screens.
To hide a device on Smart Home Control screens:
1. Tap the menu button (
) next to the device and tap
Hide
.
Smart Home Devices – Hide
A con
fi
rmation screen appears.
Smart Home Devices – Hide Confi rmation
2. Tap
Hide
to prevent the device from appearing on
Smart Home Control
screens.
The device appears in gray text on
Smart Home Devices
screen.
Smart Home Devices – Hidden Device
3. Tap
to return to the
Smart Home Settings
menu. Copyright © 2019 Nortek Security & Control LLC
62
To make a hidden device visible on Smart Home Control
screens:
1. Tap the menu button (
) next to the device and tap
Unhide
.
Smart Home Devices – Unhide
The menu closes, the device appears in normal text
on the
Smart Home Devices
screen, and it also
appears in Smart Home Control screens.
Smart Home Devices – Unhidden Device
2. Tap
to return to the
Smart Home Settings
menu.
Identify
This option lets you identify a device from the control panel.
Tapping
Identify
activates the device (for example, a light
module will turn on and then turn off). This feature can be
helpful if you add multiple devices to the system without
renaming them at the time of installation.
Smart Home Devices – Identify
Remove
This option lets you remove a non-communicating node
from the system. This option only appears for a device that
is not communicating with the system.
NOTE:
Non-communicating devices are indicated
by an alert icon (
).
To remove a non-communicating node from the system:
1. Tap the menu button (
) next to the
non-communicating device and tap
Remove
.
Smart Home Devices – Remove Copyright © 2019 Nortek Security & Control LLC.
63
Replace
This feature lets you replace a non-communicating device
with an identical device maintaining the same node number
and other mesh network settings. This makes it easier
to replace a device that is no longer working and is only
available for a non-communicating device.
NOTE:
Non-communicating devices are indicated
by an alert icon (
).
To replace a non-communicating device:
1. Tap the menu button (
) next to the
non-communicating device and tap
Replace
.
Smart Home Devices – Non-Communicating Device
A con
fi
rmation screen appears.
Smart Home Devices – Remove Confi rmation
2. Tap
Remove
to delete the device from the network.
3. Tap
to return to the Smart Home Settings
menu.
Rename
This option lets you rename devices that have already been
added to the system.
To rename a device:
1. Tap the menu button (
) next to the device and tap
Rename
.
Smart Home Devices – Rename
An onscreen keyboard appears.
Smart Home Devices – Enter a name for the device
2. Enter a new name for the device and tap
Done
.
The system reveals the new name on the Smart
Home Devices screen.
Smart Home Devices – New Device Name
3. Tap
to return to the
Smart Home Settings
menu. Copyright © 2019 Nortek Security & Control LLC
64
2. Tap
Replace
.
A
Listening For Replacement Device
screen
appears.
Smart Home Devices – Listening For Replacement Device
3. Walk to and trigger the replacement device on the
network. For example, if you are replacing a Z-Wave
light bulb, turn the light bulb ON.
A con
fi
rmation dialog appears when the replacement
is
fi
nished.
Smart Home Devices – Replacement Finished
4. Tap
OK
to close the con
fi
rmation dialog.
5. Tap
to return to the
Smart Home Settings
menu.
Associating Z-Wave Devices
The Association function provides a means of enabling
individual network devices to communicate directly with
each other.
To associate Z-Wave devices:
1. At the
Home
screen, tap
System Settings
.
Home—System Settings
2. Enter the
Master User Code
to access the
System
Settings
screen.
Enter Master User Code Copyright © 2019 Nortek Security & Control LLC.
65
3. At the
System Settings
menu, tap
Smart Home
Settings
on both Control Panels.
System Settings—Smart Home Settings
4. At the
Smart Home Settings
menu, tap
Device
Association
.
Smart Home Settings—Advanced Settings
5. At the
Z-Wave Association
screen, tap the
Manage
button next to the device that will act as the
controller.
Z-Wave Association—Manage
6. Tap
Edit Group
to select the Group for the
association.
Z-Wave Association—Edit Group
7. Select the devices to be associated with the
controller device and tap
.
Z-Wave Association Device
8. Tap
to return to the
Smart Home Settings
menu.
NOTE:
Refer to device documentation for
information about the association groups supported
by the device. Copyright © 2019 Nortek Security & Control LLC
66
Learn Controller
The GC3e Panel can be added to an existing Z-Wave
network as a “secondary” controller (this process is also
called “copy” or “replication”).
When the GC3e Panel acts as a secondary controller,
devices can only be added to or removed from the Z-Wave
network at the primary controller. Other than that, all
functions are available to either controller.
To add the GC3e Panel as a secondary controller for an
existing Z-Wave network:
1. At the existing controller, add the GC3e Panel to the
Z-Wave network. (If the existing controller is a GC3e
Panel, see “Add a New Device.” Otherwise, refer
to the documentation that came with the Z-Wave
controller.)
2. At the
Home
screen on the secondary GC3e Panel,
tap
System Settings
.
Home—System Settings
3. Enter the
Master User Code
to access the
System
Settings
screen.
Enter Master Users Code
4. At the
System Settings
menu, tap
Smart Home

Settings
.
System Settings—Smart Home Settings
5. At the
Smart Home Settings
menu, tap
Advanced
Settings
.
Smart Home Settings—Advanced Settings
6. At the
Advanced Settings
menu, tap
Controller
Learn
.
Advanced Settings—Controller Learn
The GC3e Panel displays a “Learning Z-Wave
Controller” message and waits for a signal from the
primary controller. The synchronization takes time,
depending upon the number of Z- Wave devices in
the network.
NOTE:
If a new Z-Wave device is added to the
network, the secondary controller must be
re-learned into the network Copyright © 2019 Nortek Security & Control LLC.
67
Screen
Use the
Screen
feature to adjust the screen brightness,
dim brightness, backlight timeout, screensaver features,
and to place the touchscreen into Clean Mode.
NOTE:
To use this feature, you must know the
Master User Code.
Navigating to Screen
1. At the
Home
screen, tap
System Settings
.
Home Screen > System Settings
2. At the
Enter Your Code to Access the System
Settings
screen, enter an active user code.
Enter Your Code to Access the System Settings
3. At the
System Settings
menu, tap
Screen
.
System Settings > Screen
This reveals the
Screen
screen.
Adjusting the Screen Brightness
Adjust the screen brightness to improve the readability of
the text and images on the touchscreen and to avoid eye
discomfort in darker environments or at night.
To adjust the screen brightness:
1. Navigate to
Screen
. See “Navigating to Screen” in
the previous section.
2. Swipe the
Screen Brightness
slide control to the
left or right to decrease or increase the brightness.
Screen—Screen Brightness
3. Tap
to return to the
System Settings
menu.
4. Tap
to return to the
Home
screen.
Adjusting the Dim Brightness
NOTE:
This feature is available only when the
system is set to demo mode.
The
Dim Brightness
refers to the brightness level of the
touchscreen when backlit.
To adjust the
Dim Brightness
:
1. Navigate to
Screen
. See “Navigating to Screen” on
the previous page. Copyright © 2019 Nortek Security & Control LLC
68
2. On the
Dim Brightness
slide control, swipe left to
lower the dimmer brightness. Swipe right to increase
the dimmer brightness.
Screen—Dim Brightness
3. Tap
to return to the
System Settings
menu.
4. Tap
to return to the
Home
screen.
Screen Saver
The Screen Saver setting allows for photos to be displayed
when the screen times out.
1. Navigate to Screen See “Navigating to Screen” on
the previous page.
2. On the
Screen Saver
settings, press the
and
then select from the dropdown list.
3. Select
Screen Saver
option.
»
OFF
– No screensaver
»
MY PHOTOS
– displays preloaded photos or
photos you load, see the next section “Screen
Saver: My Photos”
»
DEMO MODE
– for dealer use (must be
con
fi
gured in Installer Toolbox)
Screen Saver - Select from Dropdown
Screen Saver: My Photos
Adding Your Photos
1. After selecting MY PHOTOS from the dropdown
menu, press the edit icon.
Screen Saver - Edit Icon
2.
Screen Saver: My Photos
screen will display.
ScreenSaver: My Photos Screen
3. To display your own photos
a. Create a folder on a USB
fl
ash drive named:
“Slideshow.”
b. Copy up to 50 photos to the “Slideshow” folder
on the USB
fl
ash drive. Supported
fi
le formats
include: JPG, Windows BMP, and PNG.
c. Insert the USB drive into the top of the panel (you
will need to remove the rubber cap to expose the
USB connector). Copyright © 2019 Nortek Security & Control LLC.
69
d. Press the “Replace Photos” button.
Screen Saver - Replace Photos
e. Press “Replace.”
Screen Saver - Replace All Photos?
All default or previously loaded photos will be
deleted from the Panel.
Screen Saver - Deleting Photos
Photos will be copied from USB and installed on
Panel.
Screen Saver - Copying All Photos from USB
When photos have been transferred, a screen will
appear that includes an “Okay” button signifying the
process has been completed.
f. Click “Okay.”
Screen Saver - Photos Transferred Copyright © 2019 Nortek Security & Control LLC.
70
Changing Screensaver Settings
Select from the following settings to adjust how your
Screen Saver Photos are displayed:
1.
Photo Duration
– Select how long each photo
will display before transitioning to the next photo
(Options 30 seconds, 1, 2, or 5 minutes)
Screen Saver - Photo Duration
2.
Transition Effect
– (Options: None, Fade, Push,
and Wipe)
Screen Saver - Transition Effect
3.
Transition Duration
– Number of seconds to
transition between photos. (Options: 2, 3, or 5 seconds)
Screen Saver - Transition Duration
4.
Display Sequence
- Order in which the photos
are displayed. (Options: By Photo Name, Shuf
fl
e
(Random))
Screen Saver - Display Sequence
Set the Date/Time
To set the system date:
1. At the
Home
screen, tap
System Settings
.
2. At the
System Settings
menu, enter the system’s
Master User Code.
3. Tap
Date/Time
.
The system reveals the
Date/Time
screen.
Date/Time Screen
4. Scroll through the date options select the
appropriate
Month
,
Day
, and
Year
.
5. Scroll through the time options to select the
appropriate
Hour
,
Minute
, and choose between
AM/PM
.
6. Tap
when
fi
nished. Copyright © 2019 Nortek Security & Control LLC.
71
Language
To set the system language:
1. At the Home screen, tap
System Settings
.
System Settings Menu
2. Enter the Master User Code to access the
System
Settings
menu.
3. Tap
Language
.
Language Menu
4. Select English, French, or Spanish to change
System Language.
System Tests
To ensure continued protection and proper system
operations, it is important to perform a sensor and console
test on a weekly basis.
NOTE:
To use this feature, you must know the
Master User Code.
Navigate to System Tests
To navigate to the System Tests module:
1. At the
Home
screen, tap
System Settings
.
2. Enter the
Master User Code
to access the
System
Settings
menu.
System Tests
3. Tap
System Tests
. Copyright © 2019 Nortek Security & Control LLC
72
This reveals the
Systems Tests
menu.
Systems Test Menu
4. Tap one of these buttons to choose the test type:
»
Sensors Test:
Tests the wireless signal between
the GC3e Panel and installed sensors. See
“Performing a Sensors Test” below.
»
Console Test:
Tests the function of the GC3e
Panel’s audio and buttons. See “Performing a
Console Test” on the next page.
Performing a Sensors Test
To perform a sensors test:
1. Navigate to the
System Tests
menu. See “Navigate
to System Tests.”
Sensors Test
2. Tap
Sensors Test
.
This places the GC3e Panel into Walk Test Mode
and transmits a
Walk Test Started
report to the
Central Station.
3. At the
Sensors Test
screen, review the list of
sensors installed with your system.
4. Walk to and trigger each sensor in the list:
»
For Door/Window Contact Sensors:
Open and
then close the door or window.
»
For Motion Detectors:
Stay outside of the
protected area for
fi
ve (5) minutes. Then, walk
through the area.
»
For Panic Buttons, Keyfobs, and Wireless
Keypads
: Press a key or button on the device.
»
For Smoke/Heat/Freeze Alarms, Carbon
Monoxide Detectors, or Glass Break Detectors:
Press the product’s Test button. See the Installation
Instructions that came with the product for help
locating the test button.
Successful Tests - GREEN Bar
When tests are successful, a
GREEN
bar appears to the
left of the test name. This indicates the sensor is operating
and the wireless signal strength was good.
WARNING!!
If a
RED
bar appears, it indicates
the test failed. To protect your dwelling and its
occupants from adverse events, contact your 2GIG
alarm dealer for technical assistance.
5. Tap the
button. Copyright © 2019 Nortek Security & Control LLC.
73
Performing a Console Test
To perform a console test:
1. Navigate to the
System Tests
menu. See “Navigate
to System Tests.”
2. Tap
Console Test
.
This reveals the
Console Test
screen.
Perform Test
3. Tap
Button LED Test; Emergency, White
.
A con
fi
rmation message appears.
4. Tap one of the following buttons:
»
No:
Tap this button if the LED does not match
what is described in the message.
»
Yes:
Tap this button if the LED matches what is
described in the message.
5. Repeat the above steps for each listed
Button LED
test.
6. Scroll down the screen and tap Siren Audio Test.
This tests the internal siren on the GC3e Panel.
Broadband
The built-in WiFi module and optional Ethernet
module allow for broadband connection for dual-path
communication, OTA updates, and connection with
secondary keypads.
Dual Path
Dual path communication is enabled by the backend
provider if available and allows for 2-way communications
between the panel and backend over broadband (WiFi
or Ethernet) with the cell radio as a second path of
communication.
NOTE:
2-way voice communication is available by cell
radio only.
OTA
“Over the Air” updates by broadband are supported for
fi
rmware v.3.1.0+, and High-Speed OTA is supported for
fi
rmware v.3.1.3+. Check with your backend provider about
discounted pricing for OTA over broadband.
Secondary Keypads
Broadband is also used for connection of secondary
keypads (SP1 and SP2). Keypads can be connected to
the same client WiFi as the main panel or to the systems
internal Access Point. See the section “Access Point.”
When the test is complete, tap one of these buttons:
»
No:
Tap this button if you did not hear the siren.
»
Yes:
Tap this button if you heard the siren.
7. Scroll down the screen and tap
Sounder Audio
Test
. This tests the sounder on the GC3e Panel.
When the test is complete, tap one of these buttons:
»
No:
Tap this button if you did not hear the
sounder.
»
Yes:
Tap this button if you heard the sounder.
8. If any of the tests failed, a
RED
bar appears next
to the test name as shown in the example below.
Contact your 2GIG alarm dealer for technical
support.
Failed Test - RED Bar
9. Tap the
button. Copyright © 2019 Nortek Security & Control LLC
74
Firmware Update
For the GC3e Panel to work properly, special
fi
rmware
is required. This
fi
rmware contains the background
programming information that tells the GC3e Panel how to
do things. As 2GIG makes improvements to the system,
new
fi
rmware updates are released and can be installed as
described here.
Installing USB Firmware Updates
If your dealer provides you with a
fi
rmware update on a
USB drive, you can connect that device to the USB port
to update your system. This gives both the Master User
and Installer the ability update the system’s
fi
rmware as
needed.
NOTE:
To use this feature, you must know the
Master User Code.
To install the
fi
rmware update:
1. Insert a USB thumb drive storing the desired
fi
rmware version into the USB port at the top of the
GC3e Panel.
GC3e Control Panel—Front View
2. When the
Update
system icon and the
Firmware
Update Available from USB Device
message
appears, tap
Update
.
Firmware Update Available from USB Device
NOTE:
If you do not tap
Update
in time, see next
section titled “Installing USB Firmware Updates
(System Icon).”
The GC3e Panel turns
BLACK
and in a few moments, the
Updating Firmware
message appears.
IMPORTANT:
During the update process, do NOT
disconnect the GC3e Panel from its power source and do
NOT remove the USB thumb drive from the panel until the
update is complete.
When the update is complete, the system restarts
automatically and a new message appears in the system’s
Inbox to notify users that the
fi
rmware update was
successful. See “Using the Inbox.”
NOTE:
after updating, please wait 3 mins to allow GC3e to
synchronize.
Installing USB Firmware Updates (System Icon)
To install an update:
1. Tap the
Update
system icon while the USB thumb
drive is inserted.
Update Firmware System Icon
2. At the
Update Firmware
screen, tap
Update
Firmware
.
Update Firmware Screen
The GC3e Panel turns BLACK and in a few
moments, the
Updating Firmware
message
appears.
IMPORTANT:
During the update process, DO NOT
disconnect the GC3e Panel from its power source
and do NOT remove the USB thumb drive from the
panel until the update is complete. Copyright © 2019 Nortek Security & Control LLC.
75
4. Enter network password and tap
Next
.
Keyboard Entry Screen
You will see the IP Address and other network information.
Wireless Network Setup
Selection Buttons
Refresh
Network Options
Tapping
Refresh
will refresh the list of available networks.
Attaching to a Wireless Network
Attach to a Wireless Network
1. Navigate to the
System Settings
menu and tap
Network Settings
.
Installer Toolbox
2. Tap
Wireless
.
Wireless Selection
A list of available networks will be displayed.
3. Tap
Network
to connect to.
Select Wireless Network Copyright © 2019 Nortek Security & Control LLC
76
WPS
Tapping
WPS
allows you to connect securely to routers that
support WPS.
1. Tap
WPS
on GC3 Panel.
WPS Button
2. Tap
Connect
.
Connect Button
3. Locate and press
WPS
on router.
GC3 Panel will securely connect with the router.
Join Other Network
Tapping
Join Other Network
allows you to join a network
not shown in the list.
1. Tap
Join Other Network
.
Join Other Network
2. Enter network SSID.
3. Select authentication type used by the network.
4. Enter password.
Forget Network
Forget Network
Tapping
Forget Network
disconnects the GC3 Panel from
the wireless network and erases the password so that it will
not automatically reconnect to the network.
Wired Network (Ethernet)
Attaching to a Wired Network (Ethernet Network)
Attach to a Wired Network.
1. Navigate to
Installer Toolbox
menu and tap
Network Settings
.
2. Tap
Wired
.
If the DHCP server is available on the network, the GC3
panel will automatically receive an IP address.
See the section “Setting up a Static IP address” to manually
con
fi
gure a static connection to the network. Copyright © 2019 Nortek Security & Control LLC.
77
3. Tap
.
NOTE:
Hardwired connection must be active for
the Wired tile to be available. Once a hardwired
connection is active the Wireless (WiFi) tile will be
greyed out.
Access Point
Setup the GC3 Panel Access Point
1. Navigate to the
Installer Toolbox
menu and tap
Network Settings
.
2. Tap
Access Point
Access Point
3. Enable Access Point
»
Optional:
Press
Edit
icon next to default SSID,
enter new SSID name
»
Optional:
Press
Edit
icon next to
Password
, enter
new password
»
Optional:
Press
Edit
icon next to
IP address,
the
last two octets of the Access Point can be changed
to customize setup.
4. After any edits have been made, press
Save
Access Point Settings
to save any con
fi
guration
settings.
5. Tap
.
Setting Up a Static IP Address
By default the the GC3 Panel will connect using DHCP to
get the IP Address assignment. If you want to set a Static
IP Address, follow these steps.
1. Tap
Manual
and select the
Edit
icon for
IP Address
.
Auto/Manual
2. Enter the desired IP Address.
IP Address
3. Select the edit icon for
SubNet Mask
and enter the
desired
SubNet Mask Address
.
Subnet Mask Copyright © 2019 Nortek Security & Control LLC
78
2. From the
System Settings
menu, tap
Cell Radio
Swap
.
Cell Radio Swap
3. Tap
Begin
.
Begin
4. Remove the hinged door from the GC3e Control
Panel.
Remove Hinged Door
4. Select the
Edit
icon for
Gateway
and enter the
desired
Gateway Address
.
Gateway Address
5. Select the
Edit
icon for
DNS Server
and enter the
desired
DNS Server Address
.
6. Tap
Con
fi
gure Network Settings.
Replace the GC3e Cellular Radio Module
After your system is installed, if your dealer supplies you
with a new 2GIG cellular radio module, you can use the
following instructions to install it into your GC2 Control
Panel.
To replace the Cellular Radio Module into a system:
1. From the
Home
screen, tap
System Settings
. Copyright © 2019 Nortek Security & Control LLC.
79
5. Pull the tab to remove the Cellular Radio Module.
6. Insert the Cellular Radio Module until it clicks into
place and select
Done
.
Select Done
The following screen appears when the module is
inserted and syncing with the system.
Working
7. Press
Radio Test
.
Radio Test
8. Press
Start Radio Test
.
Start Radio Test
9. Con
fi
rm successful radio test.
Confi rm Test Successful
10. (Optional) Install the lock on the Cellular Radio
Module bay door. See “(Optional) Lock/Unlock the
Cellular Radio Module Door” in the section that
follows.
11. Replace the hinged door.
12. Tap
Done
. Copyright © 2019 Nortek Security & Control LLC
80
(Optional) Lock/Unlock the Cellular Radio Module
Door
The Cellular Radio Module
fi
ts into the bay on the side of
the GC3e Panel and features a built-in door lock under the
faceplate. The Control Panel ships with the door-lock screw
in the UNLOCK position. To limit the possibility of someone
removing the door, installers have the option of moving the
screw to the LOCK position.
To lock and unlock the Cellular Radio Module door:
1. Use your
fi
ngertips or carefully insert a screwdriver
at the edge of the faceplate. Then gently pry the
faceplate from the chassis.
GC3e Panel—Removeable Faceplate
2. Remove the door-lock screw from the UNLOCK
position on the right.
GC3e Panel—UNLOCK position
Chimes
The master user can assign chimes to sensors to provide
noti
fi
cation anytime a sensor is opened.
1. At the Home screen, tap
System Settings
.
Home Screen - System Settings
2. Select
Sensor Chimes
.
Sensor Chimes
3. Install the screw into the LOCK position on the left.
This locks the hinged door on the GC3e Control
Panel.
GC3e Panel—LOCK position
4. Snap the faceplate back on the GC3e Control
Panel. Copyright © 2019 Nortek Security & Control LLC.
81
3. Select a sensor from the list.
Sensor List
4. Select a chime from the dropdown list - an example
will play when an option is selected.
Select Chime
5. Select a chime for each sensor that requires a
noti
fi
cation.
Select Chime - Notifi cation
Smart Areas Settings
The master user can edit the names of each Smart Area
to display a unique name on the GC3e and SP1 user
interface.
1. At the Home screen, tap
System Settings
.
Home Screen - System Settings
2. Select
Smart Areas’ Settings
.
Smart Areas
3. Select the edit icon for the Smart Area to be edited.
Edit Icon Copyright © 2019 Nortek Security & Control LLC
82
4. Use the keyboard to enter a unique name for the
Smart Area.
Smart Area Name
5. Press
Done
.
6. Repeat steps 3 & 4 to rename each Smart Area.
Rename Smart Areas Copyright © 2019 Nortek Security & Control LLC.
83
Limited Warranty
This product is warranted against defects in material and workmanship for three (3) year. This warranty extends only to
wholesale customers who buy directly from Nortek Security & Control LLC or through Nortek Security & Control’s normal
distribution channels. Nortek Security & Control LLC does not warrant this product to consumers. Consumers should
inquire from their selling dealer as to the nature of the dealer’s warranty, if any.
There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out
of or in connection with use or performance of this product or other indirect damages with respect to loss of property,
revenue, or pro
fi
t, or cost of removal, installation, or re-installation. All implied warranties for functionality are valid only
until the warranty expires. This Nortek Security & Control LLC Warranty is in lieu of all other warranties, expressed or
implied.
All products returned for warranty service require a Return Authorization Number (RA#). Contact Returns at 1-855-546-
3351 for an RA# and other important details.
Waste Electrical and Electronic Equipment (WEEE) Statement
This symbol on a product or on its packaging indicates that this product is not to be
thrown away with everyday waste.
Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it
over to a designated collection point for the recycling of waste electrical and electronic equipment
(W.E.E.E.). The separate collection and recycling of your waste electrical and electronic equipment at
the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city of
fi
ce, or your household waste
disposal service, or the shop where you purchased the product.

WARNINGS
Limitations of Alarm Products
This product should be tested periodically to make sure it is working properly. The product, if used properly, may reduce
the risk of burglary, robbery, and other adverse events that have the potential to result in injury or loss of life; however,
Nortek Security & Control is not an insurer. This product is neither insurance nor a guarantee that such an event
will be prevented, and users should protect themselves with proper insurance. Nortek Security & Control makes no
representation that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that
it will prevent any personal injuries, property damage, or other losses. Like any alarm product, it may be bypassed, it is
subject to compromise, and it may fail to warn for a variety of reasons, including, but not limited to: improper installation
or positioning; improper maintenance; tampering; dead or improperly installed batteries; sensing limitations; component
failures; receivers; intrusions may be outside of a product’s designated range and certain environmental conditions may
impact performance, and audible alarm signals may be outside of hearing range, muted by doors, walls, and
fl
oors,
unheard by deep sleepers or the hearing-impaired, or overwhelmed by other sounds.
Risk of Noise Induced Hearing Loss
The Alarm is equipped with a warning siren. Exposure to high sound levels or prolonged exposure to the warning siren
can result in Noise Induced Hearing Loss (NIHL). Copyright © 2019 Nortek Security & Control LLC.
84
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85
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ALARM DEALER INFORMATION
Company Name:
Your Account Number:
Installation Date:
10023750 B