2GIG UPDV Easy Updater Tool - Setup Instructions - Dated 2018

Copyright © 2018 Nortek Security & Control, LLC
1
EASY UPDATER FOR GC2, TS1, & GC2E
The Easy Updater (2GIG-UPDV) for GC2, TS1, and GC2E is a compac
t, portable
tool that allows installers in the field to load the latest firmw
are update onto the
Control Panel and Wire
less Touchscreen Keypad (2GIG-TS1) - wi
thout requiring a
computer.
NOTE:
Firmware versions for BOTH the GC2 Control Panel and the Touchs
creen
Keypad (2GIG-TS1) must be at v1.10 or higher. For GC2E the the
firmware version
must be v1.21 or higher.
With a compact design intended to easily fit in a technician’s t
oolbox, the
device ships with the firmware update package already installed.

Contents
Verify that the package includes the following:
• 1―Easy Updater for GC2, TS1, & GC2E
• 1―4 Pin Cable Adapter
Figure 1.
Easy Updater for GC2, TS1, & GC2E
A. Micro USB Socket
B. 4-Segment Display
C. LED Indicator
D. Panel Connector (Pigtail)
E. Start BuƩon
F. 4-Pin Cable Adapter
UPDATING THE EASY UPDATER FOR GC2
The Easy Updater for GC2,TS1, and GC2E ships with the firmware u
pdate for
the Control Panel and Touchscreen already installed. When newer
firmware
updates are released,the new firmware package can be easily load
ed into the device.
NOTE:
Before changing the fi rmware update on the device for the first
Ɵme,
always install the UPDV Device Drivers. To obtain the drivers a
nd instrucƟons,
visit the Firmware Update Tool page at: dealer.2gig.com. A Micr
osoŌ Windows
based PC is used to perform the firmware update of the 2GIG-UPDV
. The PC
must use Windows 7 or Windows 8, and all windows updates must b
e current.
Preparing to Update the Device: PC Preparation
To load newer firmware onto the device, go to the 2GIG Dealer Si
te at:
dealer.2gig.com and download the UPDV Update Tool Kit. This kit
includes a
firmware update for the device, as well as the latest firmware re
lease for the GC2
Panel and Wireless Touchscreen Keypad.
Figure 2.
Micro USB/USB (Power and Data Transfer Type ) Cable Connec
on
Next, connect the Easy Updater for GC2 to the computer using a
micro-USB
cable, (not supplied) then run the update package to automa
cally load the
newer

rmware onto the device. If a screen is displayed like
Figure 3
, the micro-
USB cable being used may be a "Charge Only" type of cable. A ca
ble that supplies
power and transfers data is required.
Figure 3.
Improper
USB Cable Type
When the UPDV Device is
fi
rst connected to the PC using the micro USB cable, it
will look for drivers.
Figure 4.
Driver So
ware Installa
on Search
Figure 5
Driver Download
NOTE:
If these drivers are not automa
cally found, then download them from
the manufacturer and install the drivers (See 2gig website and
UPDV instruc
ons
for loca
on of the latest drivers).
At this point, the UPDV device is ready to use and the UPDV pay
load installer can
be executed. (See UPDATING THE EASY UPDATER FOR GC2 sec
on on this page).
With the micro USB cable s
ll plugged into the unit, open the program.
Updating the UPDV Device.
Using the executable program downloaded from the 2gig.com websi
te, place the
executable file on the desktop.
Figure 6.
Opening the Program
A
B
C
D
E
F
U
p
U

P

A
U

P



A
P
MICRO USB SOCKET
USB SOCKET
MICRO USB PLUG END
USB PLUG END
CABLE
(NOT SUPPLIED)

2GIG-UPDV
EASY UPDATER FOR GC2, TS1, & GC2E
P 2
Copyright © 2018 Nortek Security & Control, LLC
An Open File-Security Warning may appear prior to opening so
ware. If this
happens select run.
Figure 7.
Security Warning-Opening So
ware
The program will search for the UPDV Device by pinging ac
ve COM ports on the PC.
Figure 8.
Pinging Ac
ve COM Port on PC
Once the UPDV Device is found, it will display the NO UPDATE IS
REQUIRED if the
latest

rmware is currently installed.
Figure 9.
Update is Not Required

• If an update IS NOT required of the firmware, proceed to upd
aƟng
the Control Panel firmware.

• If an update IS REQUIRED, the version of soŌware being inst
alled
will show up in the status bar.

Figure 10.
Firmware Update is Needed
While communica
ng with the Firmware Updater Tool, the following events will c
hange on
the display:
•
-be-

bulk erasing the SP flash
•
-fe-
individual erasing of SPI flash sectors

•
0000
flashing address (goes up to 0x1000)
Figure 11.
Bulk Erase-Old Firmware is being erased
The 2GIG-UPDV has the ability to flash a Control Panel as well a
s a TS1. Firmware
for both products will be loaded into the 2GIG-UPDV.
Figure 12.
Loading Control Panel Firmware
Figure 13.
Loading TSI Touchscreen Keypad Firmware
When the update is complete the dialogue box of the programmer
will display that
the update is successful and the 2GIG-UPDV will show "
done
" on the 4-digit display.
Figure 14.
Update Completed
Update
done
is displayed on the Easy Updater for the GC2, TS1, or GC2E scr
een.
Eight (8) fast "beeps" alert the user that the firmware loading
task is complete.
Figure 15.
Download Completed on Easy Updater for the GC2, TS1, or GC2E
Easy Updater for GC2, TS1, & GC2E | InstallaƟon InstrucƟons
d
o
n
E
UPDV UPDATE DEVICE FRONT Copyright © 2018 Nortek Security & Control, LLC
3
USING THE 2GIG EASY UPDATER FOR GC2, TS1, & GC2E
Control Panel Firmware Update Instructions
Make sure that the 2GIG-UPDV has the latest control panel and T
ouchscreen
Keypad firmware loaded. See secƟon "How to Update Easy Updater f
or GC2,

TS1, & GC2E" and update if necessary.
The 2GIG-UPDV was preloaded at the
me of produc
on with product firmware.

On the back of the device it shows the serial number for the 2G
IG-Easy Updater
for the GC2, TS1, and GC2E.

Figure 16.
Model and Serial Number on the back of the Updater Tool
Figure 17.
Reference Diagram of Pigtails/ Slots & Logo side & Non-SloƩed S
ide

Update the Control Panel
To update the Control Panel
firmware:
1. Remove the backplate from the Control Panel. For instruc
ons, see the
Go!Control Panel’s Installa
on & Programming Guide.
2. Disconnect power and ba
ery.
3. Plug the device’s pigtail cable into the Control Panel’s J4
Pin Connector port
as shown in Figure 18.
4. Plug in the back-up ba
ery.
5. Power ON the Control Panel
Figure 18.
Firmware Update Cable and J4 Pin Connector Port
Firmware Update
The UPDV Device will communicate with the Control Panel. The UP
DV Device
will determine that a firmware update can occur and wait for the
start buƩon to
be pressed:
L 13 12084

(Control Panel or TS1 version build number scrolling)
update in progress:
F O

(display % progress (0 to 100), scrolling decimal points
when communica
ng with panel).
Press the Start Bu
on.
NOTE:
Intermediate progress steps will include (changing the first leƩ
er on the
display); the update process will take several minutes.
• 'b' erasing the bootloader
• 'B' flashing the bootloader
• 'E' erasing the main program
• 'F' flashing the main program
NOTE:
The "done" and long beep is preceeded by a 40 second delay to a
llow
the panel to power up a
er performing the firmware update in case the XCVR
firmware was updated. The tech/installer should not remove the F
irmware
Updater from the panel un
l the long beep/"
done
" is shown.
Update done:
done

2 second beep followed by 0.5 sec. beeps every 10
seconds.
Update the Wireless Touchscreen Keypad
1. Remove the backplate from the Wireless Touchscreen Keypad. F
or
instruc
ons, see the 2GIG Wireless Touchscreen Keypad Installa
on
Instruc
ons.
2. Power OFF the Wireless Touchscreen Keypad.
3. The UPDV Device will connect to the 2GIG TSI keypad using on
e (1) of the
following:
•
FOR EARLY PRODUCTION MODELS:
Fully-insert the 4-Pin Cable
Adapter into the device’s pigtail cable. Then connect it to the
four (4)
holes on the printed circuit board as shown in
Figure19
below.
NOTE:
Slots and logo on pigtail in Figure 19 are facing toward the po
wer
connecƟon.
Figure 19.
Cable Adapter/EARLY PRODUCTION MODEL Wireless Touchscreen Keypa
d
•
FOR LATER PRODUCTION MODELS:
Plug the device’s pigtail cable
directly into the 4-pin connector on the printed circuit board
as shown
in
Figure 20
below.
Figure 20.
Update Cable/
LATER MODEL
Wireless Touchscreen Keypad
4. Power ON the Wireless Touchscreen Keypad.
IMPORTANT:
To avoid equipment damage, ensure the slo
ed/logo side of
the pigtail cable is facing away from PCB as shown in Figure 20
. When inserted
properly, the LED indicator on the Easy Updater for GC2, TS1, o
r GC2E lights GREEN.
When inserted backwards, the LED indicator lights RED and the d
evice will not perform
an update. See "LED Indicators"on Page 4.
5. When the Easy Updater for the GC2,TS1, or GC2E powers ON, it
emits a single beep
and then the
firmware version and build number being installed scrolls across

the display. For example, 1.13 12084.
NOTE:
If a diff
erent message appears, see "Status Messages" below.
6. On the device, press Start Update BuƩon.
NOTE:
A progress indicator shows the update status. When complete, th
e LCD
displays the Done status message and the device emits several b
eeps.
7. The UPDV device automaƟ
cally restarts the wireless touchscreen keypad.
Unplug the UPDV device.
8. Replace the Wireless Touchscreen Keypad back plate.
You have successfully updated the firmware.
PIGTAIL SLOTS
AND LOGO SIDE FACE

AWAY FROM
CONNECTOR
TAB (REFER TO FIGURE 3)
CONNECTOR
TA B
INCORRECT
PIN ALIGNMENT
CORRECT
PIN ALIGNMENT
PIGTAIL
NON-SLOTTED PIGTAIL
SIDE (REFER TO FIGURE 3)
4-PIN CABLE ADAPTER
CONNECT TO 4 HOLES
BACKSIDE OF UPDV UPDATER
MODEL #2GIG-UPDV
BAR CODE AND SERIAL NUMBER
SLOTTED SIDE
OF PIGTAIL
WITH LOGO
NON-SLOTTED SIDE
OF PIGTAIL
PIGTAIL SLOTS &
LOGO FACE
AWAY
FROM PRINTED
CIRCUIT BOARD
4 PIN CONNECTOR
ON PCB
PCB
Easy Updater for GC2, TS1, & GC2E | InstallaƟon InstrucƟons 4
Copyright © 2018 Nortek Security & Control, LLC
LED Indicators
The LED indicators display the following status:
LED Indicator
Description
GREEN LED
Lights GREEN when pigtail cable is
correctly a
ached to the Control
Panel or Wireless Touchscreen
RED LED
Lights RED when pigtail cable is
plugged into the system backwards
or pins are misaligned. The GC2
Firmware Easy Updater for GC2,TS1, and GC2E
will not funcƟon in this state
NO LED
Check cable installa
on for
misaligned or incorrect pin alignment
Status Messages
The 4-segment display reveals the following status messages:
Press bu
on to start update.
Messages
DescripƟon
X.XX XXXX
Displays the firmware version and
build number running on the device
and indicates the device is ready to
update the Control Panel or Wireless
Touchscreen Keypad
Where X.XX = firmware version and
XXXX=build number
F
Indicates the percentage complete
of the current firmware update
on the Controll Panel or Wireless
Touchscreen Keypad. Where X=0 -
100%.
donE
Firmware update successful
CANT UpdAtE
- - no change
Indicates the Control Panel or
Touchscreen is running the same
version as the Easy Updater for the GC2,
TS1, and GC2E.
CANT UPDATE
- - older Indicates the Control Panel or
Touchscreen is running a newer
version than the Easy Updater for the GC2,
TS1, and GC2E
See How to Update the Easy Updater
for GC2,TS1, and GC2E below
Error n
- -
yyyyy
Indicates a device error. Where yyyyy
= error number
C
Indicates firmware diagnosƟcs

procedure occurring
Updating Errors
All updaƟng errors will show
CAnt UPdAtE
- -
HHHH
(xxxx = specific update
failure reason).
Possible Reasons:
•
bAd tArGEt
- - connected panel does not correspond to an
updatable device
•
no chAnGE
- - same firmware in panel and firmware updater
•
OLdEr
- - panel firmware is newer than in the firmware updater
•
bAd bUild
- - firmware updater build is invalid or has been erased
(please use the Firmware Updater Tool to download the image aga
in).
•
bad build during updating

- -
firmware updater build was found
invalid during flashing (internal check)
•
IntErnAL bUiLd
- - the UPDV cannot be used to update internal
(test) builds, or no firmware payload is present
•
build not found --
no firmwar
e payload detected on UPDV
Device
•
buildis good --
firmware updater build was validated as correct
and complete
•
build erased --
firmware payload has been erased
•
build is bad --
corrupt payload or no firmware payload is present
All Other Errors
All other errors will show
Error n -- yyyyy
(n = error number, yyyyy = error label)
While other errors are very unlikely, they are diagnosƟc in nat
ure.
• (1) Get Version Info Max Retries
• (2) Get Resource Table Max Retries
• (3) Get Build Info Resource Max Retries
• (4) Bad Build Info
• (5) Get Build Info Max Retries
• (6) Set Baud Rate Max Retries
• (7) High Baud Rate no I/O
• (8) SPI Flash no I/O
• (9) SPI Flash bad
• (10) Build Not Found
• (11) Erase Bootloader Max Retries
• (12) Flash Bootloader Max Retries
• (13) Erase Main Program Max Retries
• (14) Flash Main Program Max Retries
• (15) Resource Table Bad
• (16) Code Bad (Firmware is corrupted) displays the firmware ver
sion also
• (17) Fa
iled to update target, the Control Panel or TSI Keypad firmware
is corrupted
IMPORTANT:
(16) Code Bad is a Fatal Error. If this is displayed, the devic
e will
need to be replaced. Contact Technical Support for approval of
RMA.
Start Button Functions

•
Start Update
- Single Bu
on Press - (0.5 second) - - Starts the update.
Firmware installa
on begins when 2GIG UPDV device is properly
con
fi
gured and connected to a Control Panel or TSI Touchscreen Keyp
ad

•
Payload Diagnos
c Check
- Press and Hold - (3 seconds) - - A single
"beep" will be heard and the 2GIG-UPDV device will perform a
firmware payload diagnos
c check. The 2GIG-UPDV must be powered
ON to perform this check.
•
Erase Firmware Payload
- Press and Hold - (10 seconds) - - Three
"beeps" will be heard. -
be-
shows bulk erase occurring. Build erased.
SPECIFICATIONS
USB Port
Micro-B socket
Dimensions (W x H x D)
2.32 x 3.70 x 1.00 in.
Weight
.2 lbs.
Housing Material
ABS Plas
c
Color
Black
LIMITED WARRANTY
This Nortek Security & Control LLC product is warranted against
defects in material and workmanship for two
(2) years. This warranty extends only to wholesale customers wh
o buy direct from Nortek Security & Controll
or through Nortek Security & Control LLC's normal distribu
on channels. Nortek Security & Control LLC does
not warrant this product to consumers. Consumers should inquire
from their selling dealer as to the nature
of the dealer's warranty, if any.
There are no obliga
ons or liabili
es on the part of Nortek Security & Control LLC for consequen
al damages
arising out of or in connec
on with use or performance of this product or other indirect d
amages with respect
to loss of property, revenue, or profit, or cost of removal, in
stalla
on, or reinstalla
on. All implied warran
es
for func
onality, are valid only un
l the warranty expires. This Nortek Security & Control LLC War
ranty is in
lieu of all other warran
es expressed or implied.
Nortek Security & Control LLC
5919 Sea OƩer Place
Carlsbad, CA 92010 USA
For technical support in the USA and Canada:
Dial: 855-2GIG-TECH (855-244-4832)
Email: 2gigtechsupport@nortek.com
Visit www.2GIG.com or dealer.2gig.com
For technical support outside of the USA and Canada:
Contact your regional distributor
Visit www.nortekcontrol.com for a list of distributors in your
region
10007501 B
Easy Updater for GC2, TS1, & GC2E | InstallaƟon InstrucƟons