Alarm.com ADC-VDB780B - Wireless Video Doorbell - Supervision Intervals and Conditions

Supervision intervals and conditions for the ADC-VDB780B
The ADC-VDB780B
has a unique supervision schedule that optimizes its battery life.
ADC-VDB780B supervision schedule
15 days between supervisions while connected
When successfully connected, supervision verifies the connection
every 15 days.
8 hour supervision
when disconnection is initially
detected
If the connectivity check fails once, then supervision verifies the connection in 8 hours. If the next supervision is
successful, the device reverts to the 15 day supervision.
3 days between supervisions while disconnected
If the connectivity check fails more than once, then supervision verifies the connection every 3 days. A trouble condition
appears on the account
informing the user that the device is disconnected.
To clear the trouble condition:
When the next device supervision is successful (i.e., the device is connected), the trouble condition is cleared
automatically, and
the device reverts to the 15 day supervision.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Alarm.com_Wireless_Video_Doorbell_(A...
Updated: Wed, 15 Mar 2023 20:17:08 GMT
1 Supervision
flowchart
Special conditions
Several conditions on an account trigger unscheduled supervisions when it is likely that the ADC-VDB780B is
disconnected.
The ADC-VDB780B is missing from the ADC-W115C connected devices
During the supervision of an ADC-W115C, it verifies
that all ADC- VDB780Bs on the account appear in the connected
devices
lists of any
of
the ADC-W115Cs on the account.
If the
ADC-VDB780B
is missing from the connected devices list, the ADC-W115C
triggers a supervision for the
ADC-
VDB780B.
The ADC-W115C supervision is scheduled for
every 2 hours.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Alarm.com_Wireless_Video_Doorbell_(A...
Updated: Wed, 15 Mar 2023 20:17:08 GMT
2 Panel Not Responding (PNR) error
The Panel Not Responding (PNR) process
triggers trouble conditions for panels that are not communicating. The PNR
process verifies whether or not
an ADC-W115C has communicated in the last 5 hours and 50 minutes.
If a
ADC-W115C
has not communicated in the last 5 hours and 50 minutes, the PNR process
triggers a supervision for
all of the
ADC-W115C's
connected devices.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Alarm.com_Wireless_Video_Doorbell_(A...
Updated: Wed, 15 Mar 2023 20:17:08 GMT
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