Alarm.com NetworX Panel Dual Path LTE Module - Install Guide

Copyright © 2016

Alarm.com

|

www.alarm.com
|
v
1.0


1

NetworX
Verizon
LTE

Module

|

Installation Guide

N
etworX

Dual
-
Path
LTE

Module

INSTALLATION

GUIDE


Introduction








Alarm.com’s
Dual
-
Path
LTE

module can be used on
NetworX 4V2, 6V2, 8V2,
and 8E

panels
. The module interfaces with the NetworX panel data bus and is
powered by the panel. The Alarm.com bus module for NX is made of two
parts: A bus module
(
NX
-
592E
)
that connects to the panel via 3 bus wires
,
and the
LTE

radio board that plugs onto the NX Gateway board. The
LTE

radio board is the only new part.
Figure 1

and
Table 1

describe the
components’ function and location.


Figure 1: NX
-
592E
Gateway bus module, with
LTE

radio board on the right (in
light
gray).




Table 1: Components description

Component

Function

Bus LED

Indicates data bus activity between the panel

and the
bus module.

Gateway status LEDs

Not used.

Wiring terminals

Provides wiring connection to the panel.

Antenna jack

Antenna connection for wireless data transceiver.

Radio

S
tatus LEDs

I
ndicates communication with the
LTE

network, report
errors, and signal strength.

Serial number

A 15
-
digit number.
All 15 digits are needed for account
activation.


NOTE:

You do not need to reference the Status LEDs on the left side of the bus
device. Refer instead to the
LTE

Status LEDs at the bottom of the radio.


CAUTION:
THE NX
-
208E

TWO WIRE SMOKE E
XPANDER
M
ODULE IS NOT
COMPATIBLE WITH ANY
MODEL VARIANT OF THE

INTERLOGIX NX
-
592E
-
XX
NETWORX
C
ELLULAR
M
ODULE OR THE ALARM.C
OM
EVD
W
-
A7ZDP6
-
B1
-
N
-
VZ

C
ELLULAR
M
ODULE.


THE NX
-
208E
A
ND ANY MODEL VARIANT

OF THE
INTERLOGIX NX
-
592E
-
X
X NETWORX
C
ELLULAR
M
ODULE OR THE ALARM.C
OM
EVDU
-
A7ZDP6
-
B1
-
N
-
VZ

C
ELLULAR
M
ODULE SHOULD NOT BE
INSTALLED
WITHIN THE SAME SYST
EM.


Installation
Tips






Use the following tips to help guarantee your success with the Alarm.com
NetworX
LTE

Module:

1)

Make sure you create the customer account on the Alarm.com dealer
website at least 24 hours before installation
.

2)

Use the
Radio

Status LEDs on the module

to check the signal strength
before you permanently mount the module.

3)

Do a phone test to initiate communication (see
Power up

on page
2
)
.



Status
L
EDs













Figure 1

shows where the
radio

status LEDs are on the module and
Table
2

describes the LED functions. See
Radio

S
tatus LEDs

on page 3 for more
information.

Table 2: LED Functions

LED

Function

L1

Error LED. Flashes 1 to 8 times in an 8
-
second interval to indicate
specific error. Se
e
Table 5

for errors and common fixes.

L2

Panel Communication and Z
-
Wave status messages. Flashes every
time the module communicates with the panel and flashes in
patterns to indicate Z
-
Wave status.

L3

LTE

Communication. Flashes every time the
LTE

signal level is
checked and when packets are exchanged with Alarm.com.

L4

LTE

Signal Level. Flashes 0 to 5 times to indicate signal strength, or
toggles on/off slowly when communicating with Alarm.com servers.

L5

Z
-
Wave Error LED. See
Table 6

for
error
descriptions.


Installation









Before you install the system, the module must be activated

(see
Account
Creation

on page 5)
.
The account creation process automatically activates
the module within 24 hours. Installation consists of finding a good mounting
location for the module to optimize wireless signal strength, mounting the
module, wiring the module, and installing a case tamper (if necessary).


Installation

Guidelines








Use the following installation guidelines:

•

The module draws a maximum of 65 mA (continuous) in PowerSave
mode and 100 mA (continuous) in Idle Mode and Connected Mode
from the panel. The module can d
raw up to 1600 mA (instantaneous
peaks) from the panel.

•

Do not exceed the panel total output power when using panel power
for bus devices and hardwired sensors (refer to your panel
documentation).

•

Use three
-
conductor, 22 or 18 gauge stranded wire to connect the
module to the panel.
Table 3

shows the maximum wire length for each
gauge.


Table 3: Maximum wire length

22 gauge

40 ft. (12.2 m)

18 gauge

90ft. (27.4 m)


Tools and
S
upplies
N
eeded








You will need the following tools and supplies:

•

Small blade and Phillips screwdriver.

•

Drill and bits for screws and/or anchors.

•

Wire cutter/stripper.

•

Three
-
conductor, 22
-
gauge or larger stranded wire.

•

#6 panhead

screws (4 included).

•

Wall anchors (4 included).


•

Eight
3.3k
Ω resistors (if using wireless module).


Module Location Guidelines










Use the following guidelines to choose a location for the module:

•

Check the signal strength before choosing a location. Do a walking
signal strength test by powering the module off the battery directly
(connect the COM and POS terminals). After two minutes,
the radio

status LED 4 will flash between one and five times to
indicate the
LTE

BUS LED

Gateway
Status
LEDs

Wiring
Terminals

Antenna Connectors

Radio

Status
LEDs

Serial Number

Ethernet
Connector

SIM Card


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NetworX
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LTE

Module

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Installation Guide

signal strength level (where 5 is the strongest signal). Alarm.co
m
r
ecommends a signal level of two or higher for proper operation of the
LTE

Module.

•

Avoid mounting the module in areas with excessive metal or electrical
wiring, such as fur
nace or utility rooms.

•

Locate the module near an outside wall, preferably on an upper level.

•

Leave 12 to 18 in. (30 to 45 cm) of open space above the module for the
antenna.

•

For homes or businesses located in canyons or with hills nearby, it is
necessary
to place the antenna higher in the building.


Mounting





To mount the module, do the following:

1)

Press down on the top of the enclosure cover (Figure 2) and set it aside.

Figure
2: Enclosure Cover


2)

For optimal signal strength the antennas should be placed as far away
from the module as possible and as far away from each other as possible.
The recommended antenna orientation is shown in
Figure 3.


F
igure 3: Antenna
wire orientation



3)

Place the module back plate on the wall at the desired mounting location,
check for level, and mark the three mounting holes and the wire access
area (
Figure 3
). Be sure to leave at least 12 to 18 in. (30 to 45 cm)
above
the back plate for the antenna.

4)

Set the back plate aside and drill holes at the mounting and wire access
area locations.

5)

Use wall anchors where studs are not present and secure the back plate to
the wall with the enclosed screws.

CAUTION:

You must be free of static electricity before handling electronic
components. Touch a grounded metal surface before touching the board.


Wiring











To wire the module to the

panel, do the following:

1)

Remove panel AC Power and disconnect the backup battery.

2)

Wire the module to the panel POS, COM and DATA terminals (as shown in
Figure
4
).







Figure
4
: Wiring Terminals


Power
U
p










To power up the module and panel and start communication between them,
do the following:

1)

Verify that all wiring between the panel and module is
correct.

2)

Connect the backup battery and restore AC power to the panel.

Note:

Whenever any module is added or changed, you must remove panel
power and reapply it for the panel and module to communicate
successfully.


3)

Verify that
radio
status

LED 1 is not flashing any errors (see
Radio Status

LEDs

on page 3). Also,
verify

that LED 4 is flashing a
signal level of two or
higher. Otherwise, relocate the module. If LED 1 and LED 4 are not
flashing, and LED 2 and LED 3 are flashing together, the module is in
PowerSave mode and the battery needs to be charged.

4)

Perform a
manual

phone test by pressing
*44

while the system is
disarmed
(Make sure that panel’s Location 37, Segment 2, Bit 7 is set).

Note:

if Location 37, Segment 2, Bit 6 is set, performing the phone test
will trigger the local siren. To avoid triggering the siren when
performing the
phone
test,

make sure Bit 6 is OFF.


The panel will not show any indication that the phone test signal has been
sent. You can check the
radio s
tatus LEDs L3 and L4: L4 should be blinking on
for 2 seconds and off for 2 seconds. L3 will blink once briefly as soon as yo
u
press *44. If the account is reporting to a Central Station, wait for a minute
and check with the Central Station to see if the
phone t
est signal was
received correctly. The
phone t
est is also used by Alarm.com to set the
module's parameters the first
time the module is powered up. It ensures that
Alarm.com will receive the sensors list and any other information required
for proper signaling.


Enrolling the
M
odule









The NetworX

control panels have the ability to automatically find and store
in memory the presence of all keypads, zone expanders, wireless receivers,
output modules, and any other device on the keypad bus. This allows these
devices to be supervised by the control pa
nel. To enroll the devices, enter
Program Mode using the procedure outlined in the control panel installation
manual. When you exit Program Mode, the control panel will automatically
enroll the devices. The enrolling process takes about 12 seconds, during
which time the “Service” LED will illuminate. User codes will not be accepted
during the enrolling process. Once a module is enrolled, if it is not detected
by the control, the “Service” LED will illuminate. When initially powering up,
the control panel au
tomatically performs the device enrollment process.


Press down
here

POS COM DATA


Gateway


Panel


KP POS
KP COM KP DATA



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NetworX
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LTE

Module

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Installation Guide

Radio

Status LEDs









There are
five

small
radio

status LEDs, located

on the bottom of

the module
(see
Figure 1
).

T
able 4

below describes the LED functions.


Table
4
:

LED Functions

LED

Function

L1

Error LED. Flashes 1 to 8 times in an 8
-
second interval to indicate
specific error. Se
e
Table
5

for errors and common fixes.

L2

Panel Communication and Z
-
Wave status messages.
Flashes every
time the module communicates with the panel and flashes in
patterns to indicate Z
-
Wave status.

L3

LTE

Communication. Flashes every time the
LTE

signal level is
checked and when packets are exchanged with Alarm.com.

L4

LTE

Signal Level. Flas
hes 0 to 5 times to indicate signal strength, or
toggles on/off slowly when communicating with Alarm.com servers.

L5

Z
-
Wave Error LED. See
Table
6

for
error descriptions.


LED Details

LED L1 (red)

L1 flashes when there is an error. The number of flashes
indicates the error
number. If there are two or more errors at the same time, the errors will
flash one after the other. The LED will stay off for at least four seconds
between errors.

Table 5
: Errors flashed on L1 (red)

Number of
flashes

Error and solutio
n

1

Module cannot communicate with the panel. Perform a power
cycle on the panel. If the error persists lift the module out of
the panel and re
-
insert it. If the error is still observed try a
different module. Finally, if that does not fix the problem
try a
different panel.

2

then 4

The module provisioning process could not be completed.

2 then 5

The module provisioning process could not be completed
because the module is currently roaming on the carrier’s
network.

3

The module is trying to register on the
LTE

network. If it
persists for more than a few minutes, the module is having
problems registering with the
LTE

network. Check L4 for signal
level. If signal level is lower than 2 “bars”, change the panel’s
location or use a remote antenna option. If the signal is good,
the module may be roaming on a
LTE

network that does not
partner with our
LTE

providers.

4

The
module is registered on the
LTE

network but cannot
connect with Alarm.com. Contact Alarm.com Technical
Support.

5

Radio portion of the module is not working correctly. If this
persists for more than a few minutes the module may need to
be replaced. This
error is extremely rare so verify that the
module is flashing 5 times.

6

This is an error only if it persists for more than a minute.
Otherwise, it’s just an indication that the module is fixing an
unusual condition regarding communication with the
LTE

network.

7

There are bit sets in Location 21 that prevent Alarm.com from
getting the sensor list from the panel. In Location 21, segment
1
,

if bits 5 and 6 are set the module can not

retrieve the sensor
list. Note that bit 7 will prevent location 21 from being
displayed at the keypad. Bits 5, 6 and 7 can only be set via the
Downloader program.


This could also mean that the module is not compatible with
the current panel type.

8

If i
t persists, the account may have been set up incorrectly.
Contact Alarm.com Technical Support. You will be asked to
check the serial number of the module.

LED L2 (yellow)

L2 flashes with every communication between the module and the panel.
Normal pattern calls for a series of quick flashes every two seconds in Idle

Mode or four seconds in PowerSave Mode.

It also occasionally flashes in
patterns to indicate Z
-
Wave status.
See
Table
6

for

a description of various
possibilities.

Table 6
: Z
-
wave LED status indicators

LED 2

LED 5

Device status or error

Description

4
-
blink


Add M
ode (lasts 120
seconds or until a device
is added)

In this mode you can add a
device to the local
Z
-
Wave
network. Devices cannot be
added to a network if they
are already a part of a
network

2
-
blink


Delete
M
ode (lasts 120
seconds or until a device
is deleted)

In this mode you can delete a
device from a Z
-
Wave
network. A device can only
be in one
network at a time,
and must receive a “delete”
command before it can be
learned into a new network

Solid


Successful add
node/remove
node/replication (lasts
60 seconds)

After receiving this signal
leave all devices by the
LTE

module for 1 minute. Locks
must be left next to the
module for 4 minutes

Solid
with
one
blink


Add node attempt failed
because node already in
network (lasts 60
seconds)

Device you attempted to add
to a network is already in a
network, and must be
“delet
ed” before it can join a
new network


2
-
blink

No other nodes are in
the network (lasts until a
device is added to the
network)

No devices have been added
that can be controlled by the
LTE

module yet. See above
for instructions on how to
add devices


5
-
blink

Learn mode error (lasts
60 seconds)

The device was not
successfully added to the Z
-
Wave network.


6
-
blink

No Home ID present
(lasts until the module
connects to Alarm.com
and is configured)

When the
LTE

module first
connects to Alarm.com it is
con
figured with a necessary
unique network ID

LED L3 (yellow)

L3 flashes with every communication between the mod
ule and its radio unit
in Idle M
ode, and with every communication with Alarm.com in Connected
Mode. In PowerSave

M
ode, this LED flashes in unison

with LED 2.


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NetworX
Verizon
LTE

Module

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Installation Guide

LED L4 (green)

L4 indicates the
LTE

signal level as a number of flashes (0 to 5 bars). The
number of bars may not correspond to the bars shown on your cell phone. A
level of 5 bars is obtained only in the strongest signal conditions.


Sig
nal level is updated every ten seconds if it fluctuates, or every 30 seconds
if it is fairly stable.


If L4 is not flashing it indicates one of the following states:

•

T
he module is in Powersave Mode

•

The module just powered

up

•

There is no
LTE

coverage in the area
.
Alarm.com recommends a steady
signal level of 2 or higher for proper operation of the module.

In Connected M
ode, the LED toggles on and off.


LED L5 (yellow)

L
5 indicates Z
-
Wave errors. See
Table 6

above for more details.


Module
S
tates (modes)









There are three module states (modes).


Idle

In Idle mode, the AC power is up, the battery level is greater than 11.5 volts,
and the module is not currently connected to the Alarm.com se
rvers. This is
normal for the module and the most common state.


LED 1.

Flashes errors, if any.

LED 2.

Indicates communication with the panel.

LED 3.

Indicates communication with the radio unit.

LED 4.

Indicates the signal level (1 to 5 bars).


PowerSave

mode

In PowerSave mode, the module just powered up, AC power is down, or
battery level is less than 11.5 volts. The radio part of the module draws 10
mA in PowerSave mode. It is fully functional and will go into Connected
mode as soon as a signal needs to

be sent. Doing a manual phone test will
switch the module into Idle mode and update the signal level reading.


LED 1.

Inactive.

LED 2.

Indicates communication with the panel.

LED 3.

Same flashing pattern as LED 2.

LED 4.

Inactive.


Connected mode

In
Connected mode, the module is connected to the Alarm.com servers and
reported an alarm or other condition. The module stays in Connected mode
for at least six minutes after the last message is exchanged. Entering Installer
Programming mode will cause the m
odule to go into Idle mode.


LED 1.

Flashes errors, if any.

LED 2.

Indicates communication with the panel.

LED 3.

Indicates communication with Alarm.com.

LED 4.

Alternates two seconds on, then two seconds off.


Module Troubleshooting Information





During account creation and other troubleshooting it may be necessary to
know the serial number, the SIM card number, or the types of reports that
the
LTE

module is allowed to transmit. These can be found using the
following procedure on an LCD keypad (Skip this section if there is no LCD
keypad connected to the panel):


The
LTE

module will
record

its serial number

and

list of allowed reports into
the name
fie
lds of zones 190

and 192 of the LCD keypad. These zone names
can be viewed on any LCD keypad, even if the panel doesn't support 192
zones. To access these zone names,
press

*92 + installer code to enter Zone
Name Programming Mode. Then enter 192# for th
e module serial number or
190# for the reports list.


By default
, the keypad shows "Zone 190"

or "Zone 192". To tell the
LTE

module to show its information in place of these zone names, add a space in
front of the zone names by pressing the Stay button,
followed by * (star
button) and # (pound button) to validate the entry. When you are done with
all 3 zones, press Exit to leave programming mode.



Within 1 to 2 minutes, the module will update the zone names that start with
a space with the required infor
mation. Zone 192 will show the updated serial
number, zone 191 will show the updated SIM card number, and zone 190 will
show the updated list of allowed reports. You can tell that the module
updated the fields by the fact that the leading space will have b
een removed.


Table
7

describes the reporting bits as indicated in the text field for zone
#190:


Table
7
: Reporting Bits

B

Phone Test

M

Panel programming

E

Alarms

N

Tamper

F

System trouble

O

Cancels

G

Sensor trouble

P

Normal activity

H

Arming/disarming

Q

Modem on line

J

Sensor bypass

R

Pings

K

AC power failure

V

Panel low battery

L

Phone failure (phone failure will always be reported for alarms and cancels)


Equipment List and Zones








On NX, the Alarm.com module cannot automatically determine how many
zones are installed. The

module assumes that the first 20

zones are installed
by default. The module needs to know the highest numbered zone installed
in order to send an accurate equipmen
t list to Alarm.com. The equipment list
is used for alarm reporting to the Central Station and is displayed on the
Alarm.com websites.


The number of zones can be changed via one of these 4 methods:

•

Trip the highest zone installed (put the zone in alarm or

do the Walk
-
Test procedure). This method can only increase the number of zones.
To decrease the number of zones, use one of the alternative options
below.

•

Send the
“Highest Zone Number”

command from the
Equipment page
on the
Dealer Web Site.

•

Enter the max

zone number in location 189 of the main LCD keypad
(see procedure below)

•

Zones that are not installed should be skipped by setting their partition
to 0 (locations 26, 28, 32...) or else they will be listed in the equipment
list on the web site.

Note:

NX
-
8E supports up to 192 Zones. Alarm.com can monitor any of the
first 120 zones for Normal Activity (non
-
alarm sensor activity
-

subject to
the limitations of the Alarm.com service plan). All 192 zones are monitored
for Alarms and troubles.


Procedure for

displaying or for changing the number of zones via location
189 of an LCD keypad:


1)

Type *92 + installer code to enter Zone Name Programming Mode.

2)

Enter 189#.

3)

Press the STAY button to add a space at the beginning of the zone name.

4)

Press * to validate the
space.

5)

Press # and EXIT to exit Zone Name Programming Mode.


Wait one minute and then repeat the steps above. You should see
“ZMAX:xxx”, with no space at the beginning, and with xxx being the highest
zone number that the
LTE

module is going to list in the
equipment list. To
change this num
ber of zones, do the following:


1)

Press the STAY button to add a space at the beginning of the zone name.


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Installation Guide

2)

Press * to move over the “:”.

3)

Press “Chime” to remove the “:”

4)

Press * to move over the digit you want to change.

5)

Pres
s the up or down arrow to change the digit.

6)

Press * to validate the new digit.

7)

Repeat steps 4, 5,
and 6

with the other digits.

8)

Press # and EXIT to exit Zone Name Programming Mode.


Within one minute, the
LTE

module will update its equipment list according
to the number of zones you specified. This equipment list will be sent with
the next phone test or alarm.

Local Zones











Bit 8, segment 1 of the Zone Type Characteristic Select locations determines
whether the
LTE

module will report alarms for this sensor type (See locations
111, 113, ..., 169).


If bit 8 is set, the panel and the module consider this sensor type as “local”
and will not report an alarm (The alarm will be “reported” locally via the
siren if so programmed).


Bypassed Zones








The
LTE

module will report bypass on a zone only when the zone is in an
“armed” state. The arming level of a zone is determined by 4 bits of segment
1 of the Zone Type Characteristic Select locations:


Bit 1:

Fire zone
–

Bypass is sent regardless of panel arming
state

Bit 2:

24 Hour zone
–

Bypass is sent regardless of panel arming state

Bit 7:

Interior zone
–

Bypass is sent only when panel is armed away

Bit 8:

Local zone
–

Bypass is never sent


Troubleshooting/Testing










Check
the radio

status LED 1 to see if it is flashing any errors. See
Table
5
on
page 3 for descriptions of the errors indicated.


Check
radio s
tatus LED 4 for signal strength (if it is toggling on and off it is
connected).
If signal strength is
less than 2
,

do a walking signal strength test
(see
Module Location Guidelines

on page 1
).


If touchpads/sirens are beeping even though the system is not armed, press
* 2 to display the trouble condition. Refer to specific touchpad manual for
more details.


Account Creation









Before installing

the Alarm.com
LTE

Module in a NetworX
system, a new
customer account needs to be created with Alarm.com. We recommend
creating the account at least 24 hours in
advance of installation to ensure
that the radio is activated prior to installation.


To activate an account go to www.alarm.com/dealer and login. Under the
“Customers” heading at the top left of the page click on “Create New
Customer”. You will need the
following customer information to create the
account:

•


Customer Name

•


Customer Address

•


Customer Phone Number

•


Customer E
-
mail

•


Preferred login name for the customer

•


Alarm.com Module Serial Number


At the end of the account creation process you will be
able to print a
Welcome Letter for the customer that has their login information and
temporary password for the Alarm.com website.


Specifications







Table 8: Technical Specifications

Compatibility

NetworX 4
, 6
, 8 and 8E. (Note: certain older V1 NX4, 6

and 8 may not be fully supported).

Power
requirements

5 to 15 VDC, 12 V nominal, 65 mA (continuous) 1600
mA (instantaneous peaks) maximum (from panel or
auxiliary power supply)

Cellular network

Verizon LTE

Listings

FCC Part 15, Verizon Certified

Power/data bus

One three
-
wire NetworX power/communication data
bus

Indicators

One module/panel communication status LED, one
module power LED, one automation LED, three
wireless communication status LEDs, and 4 GSM
status LEDs

Operating
Temperature

32 to

120°F (0 to 49°C)

Storage
Temperature

-
30 to 140°F (
-
34 to 60°C)

Humidity

90% relative humidity noncondensing

Case color

Belgian gray

Case material

High
-
impact, ABS plastic

Dimensions

5.25 x 4.125 x 1 in. (H x W x D).

Installation

Wall Mount


Regulatory Information










Table 9: Regulatory Listings

Listings

FCC ID: YL6
-
143470L

IC: 9111A
-
14347
0L

Model Number: ADC
-
470L



FCC Compliance

Changes or modifications not expressly approved by Alarm.com
can void the

user’s authority to operate the equipment.


This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are

designed to provide reasonable protection agai
nst harmful
interference in a
residential installation. This equipment generat
es, uses, and can radiate
radio
frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications.

Howev
er, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged

to t
ry to correct the
interference by one or more of the following measures:


•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different form
that which the receiver is connected

•

Consult the dealer or an experienced radio/TV technician for help.


Operation is subject to the following two conditions:

(1) This device may not cause

interference

(2) This device must accept any interference, including interference that may

cause undesired operation of the device


This equipment complies with the FCC RF radiation exposure limits set forth

for an uncontrolled environment. This
equipment should be installed and

operated with a minimum distance of 20 centimeters between the radiator

and your body.