Alarm.com Wellcam (ADC-V622-WELL) - Quick Start Guide

Wellcam
™
Quick Start Guide
ADC-V622-WELL 1
This guide walks you through

adding Wellcam to your account and
installing it in your loved one’s home.
Wellcam is designed to empower safe
and healthy independent living.
Extend wellbeing to everyone you love and stay connected using
video and Two-Way Audio. Loved ones simply press the Call-out
button on Wellcam to reach you or another caregiver. You can check
Wellcam’s live video stream on your mobile app to see and hear

your loved one at any time. 2
3
In the box
• Wellcam™ camera
• Power adapter
• Things to Try guide
• Quick Start guide

• Wall anchors & screws (x2)
Pre-installation checklist
• Wellcam™ camera
• Power adapter
• Fast internet connection
• A computer, tablet, or smartphone with Wi-Fi (required)
• Account login and password
• Access to loved one’s home for setup
• Loved one’s Wi-Fi network name and password
Overview

❶
Volume buttons
❷
Menu button
❸
Call-out button


❹
Power
❺
MAC address
❶
❶
❷
❸
❹
❺ 4
5
3 To set up your Recording Rules, tap the Navigation Menu
icon
in the top left, tap the
Video
option, tap the Settings
icon in
the top right, tap
Recording Rules
, and tap
+ Add New Rule
.
We recommend choosing Video Analytics (not available with all
service packages).
4 To set up the Call-out
button, tap the Navigation

Menu
icon in the top left, tap
Notifications
, switch on the
Video Callout Notification
feature, and tap on the box to add
recipients and activate Wellcam’s Call-out button so loved ones
can contact their caregivers.

Wellcam setup from a laptop or computer
If you prefer not to use a smart phone, follow these instructions:
1 Connect Wellcam’s AC power adapter and plug it into a
non-switched outlet.
2 Wellcam will announce when it is in Access Point mode and the
front LED will blink white. If you do not hear “Access Point
mode” or see blinking white after approximately two minutes,
follow these steps to begin:
continued
Setting up Wellcam
You can use a smart phone, tablet, or computer to set

up Wellcam. If you have our mobile app on a smartphone or
tablet, we highly recommend using the app to add Wellcam to
your Wi-Fi network, set up recording rules, and configure the

Call-out button.
If you don’t have our mobile app, no worries!

Complete Wellcam’s installation with your laptop’s or
computer’s web browser by turning to the next page.
Wellcam setup from a mobile device
1 To add Wellcam to your Wi-Fi network, log in to the mobile app,
tap the Navigation Menu
icon in the top left, tap the

Video
option, tap the Settings
icon in the top right, and tap
Add Video Device
.
2 Follow the on-screen instructions to add the camera

to your account. 6
7
7 Log in to the Customer Website and navigate to

Video > Settings > Add Video Device
8 Select the camera from the video device list or type in its MAC
address to begin adding the camera. The camera’s MAC address
is located on the back of the camera near the power cable and
on the box decal.
9 Name your Wellcam and click
Install
.
10 Once Wellcam is added to your account, Wellcam will configure
itself to your network. This may take a few minutes, please wait.
11 Click the
Configuration
button to set up video notifications and
learn more about Wellcam.
12 If you want to add more recipients, go to the
Notifications

tab on the Customer Website and look for
Video

Callout Notification
.
You are now ready to set up Video Analytics. Turn to page 8.

• Press the Menu
button.
• Using the Volume
buttons, select
Access Point
.
• Wait for Wellcam’s front LED light to turn white.
3 Using a Wi-Fi enabled laptop or desktop computer, connect to
Wellcam’s Wi-Fi network (ADC:XX:XX:XX). XX:XX:XX is the last
six characters of Wellcam’s MAC address. The camera’s MAC
address is located on the back of the camera near the power
cable and on the box decal.
4 Using the same computer, go to the following website:

http://wellcam
5 Click the
Scan
button, select your network, and enter your
password. You can also manually enter your SSID

(network name).
6 After you click the
Submit
button, Wellcam’s LED will turn red.
Wait a few minutes for the LED light to turn solid green.
6
7 8
9
Need help?
Not receiving any notifications?

If the Call-out button is not sending you a notification, verify the
notification recipients were properly set on the account.
• If Wellcam rings, but a notification is not received, verify the
Video Callout Notification’s
toggle switch on the account is
enabled to indicate it is active and the correct recipients

are included. Wait a few minutes, and test the Call-out

button again.
• If Wellcam’s
Video Callout Notification’s
toggle switch was
recently enabled, wait a few minutes before testing the Call-out

button again.

• If you do not receive a notification and all recipients are correct,
disable the notification for one minute and re-enable the
notification. Wait a few minutes, and test the Call-out

button again.


Configuring Video Analytics

for Wellcam

Before you begin the configuration process, place Wellcam in its
final location in the home. Moving Wellcam after this setup
process may affect the performance of Video Analytics.
1 On the Customer Website, select
Video > Recording Rules
.
2 Click
+ Add Rule
. We recommend choosing Video Analytics (not
available with all service packages).
3 Follow the on-screen instructions.
Wellcam says there are no registered devices
• If Wellcam states there are no registered devices or calls cannot
be completed when the Call-out button is pressed, the
notification has not been set up yet.
• Create the
Video Callout Notification
on the account.
• If a notification has been created, wait a few minutes, and test
the Call-out button again. Verify the notification has the

correct recipients.
• If none of the options work, conduct a factory reset by pressing
the Menu
button on Wellcam. Using the Volume
buttons,
click through the options until prompted with factory reset, and
press the Menu
button to select
factory reset
.

Trouble connecting Wellcam to your network? Try these steps:
1 Unplug the power adapter from the outlet.
2 Wait 10 seconds.
3 Plug the power adapter back in to the outlet.
4 Wait approximately two minutes and try again.


If the previous steps did not help, try these:
1 Press the Menu
button.
2 Use the Volume
buttons to scroll to the


factory reset
option.

3 Follow the audio prompts to initiate a factory reset.

Wellcam will reboot with factory defaults.


If Wellcam was previously installed on your account, it will need
to be deleted from the Customer Website before you begin the
installation process again.
Questions?
Visit
www.alarm.com/supportcenter

or contact your service provider
10
11 LED guidance
•
Off

Power off
•
Solid green

Wellcam is working normally
••••
Flashing green



You should check that your
internet connection is

working properly
••••
Flashing yellow

Bluetooth pairing:

To pair with Bluetooth, push
the Menu button and use the
Volume buttons to scroll to
Bluetooth mode
••••
Flashing green+red
Wellcam is being factory reset
•
Solid red

Wellcam is not connected to
your Wi-Fi network
••••
Flashing red


Wellcam is starting up
••••
Flashing blue


WPS mode:
Press any button to exit
••••
Flashing white



Access Point (AP) mode:

Please follow the instructions

for adding Wellcam to your

Wi-Fi network
Did you know?
You can use the Mobile App to link multiple systems to your
primary account for quick access using the same login and
password. Set up is easy, just follow these steps:
1 Go to the Mobile App and log in with your primary account.
2 Tap Navigation Menu
icon.
3 Tap
Login Information
.
4 Tap
Linked Systems
.
5 Tap
Add
.
6 Enter the login and password for Wellcam’s account.
7 Tap
Next
.
8 Read the instructions on the page and then tap
Confirm
.
continued
12
13
Now you can use your primary login to access your Wellcam account.
To switch between linked systems, tap the navigation icon, tap your
system’s name, and select the other system you wish to access.

The Linked Systems feature is only enabled for logins that perform
this setup process. Other logins on your primary account will not be
automatically linked to the Wellcam account. For each login you
wish to associate, log in with that login’s password and perform the
setup process outlined in this guide.
•
Reorient or relocate the

receiving antenna.
•
Increase the separation between the
equipment and receiver.
•
Connect the equipment into an outlet
on a circuit different from that to which

the receiver is connected.
•
Consult the dealer or an experienced
radio/TV technician for help.


FCC Caution: Any changes or
modifications not expressly approved
by the party responsible for compliance
could void the user’s authority to
operate this equipment.


This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation. This device and its
antenna(s) must not be co-located or
operating in conjunction with any other
antenna or transmitter.
For product available in the USA/Canada
market, only channel 1~11 can be operated.
Selection of other channels is not possible.
This device is restricted to indoor use.

FCC radiation exposure statement

This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This equipment should be
installed and operated with minimum
distance 20cm between the radiator

& your body.
IC statement

This device complies with Industry Canada’s
licence-exempt RSSs. Operation is subject to
the following two conditions: (1) This device
may not cause interference; and (2) This
device must accept any interference,
including interference that may cause
undesired operation of the device.
continued
14
15
Notices
Federal Communication Commission
interference statement

This equipment has been tested and found
to comply with the limits for a Class B

digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy and,
if not installed and used in accordance with
the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user is
encouraged to try to correct the interference
by one or more of the following measures: Le présent appareil est conforme aux CNR
d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage,
et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en
compromettre le fonctionnement.
IC RSS-247 LE-LAN devices

This device is restricted to indoor use.
The device for operation in the band
5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference
to co-channel mobile satellite systems;
Les dispositifs fonctionnant dans la bande
5150-5250 MHz sont réservés uniquement
pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable
aux systèmes de satellites mobiles utilisant
les mêmes canaux;
Users should also be advised that
high-power radars are allocated as primary
users (i.e. priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and
that these radars could cause interference
and/or damage to LE-LAN devices.
High Power Radars: High power radars are
allocated as primary users (meaning they
have priority) in the 5250 MHz to 5350 MHz
and 5650 MHz to 5850 MHz bands.

These radars could cause interference and/or
damage to Wireless LAN devices used

in Canada.
Les utilisateurs de radars de haute puissance
sont désignés utilisateurs principaux (c.-à-d.,
qu’ils ont la priorité) pour les bandes

5250 - 5350 MHz et 5650 - 5850 MHz.

Ces radars pourraient causer du brouillage
et/ou des dommages aux dispositifs LAN-EL.
IC radiation exposure statement
This equipment complies with IC RSS-102
radiation exposure limits set forth for an
uncontrolled environment. This equipment
should be installed and operated with
minimum distance 20cm between the
radiator & your body.
Cet équipement est conforme aux limites
d’exposition aux rayonnements IC établies
pour un environnement non contrôlé.

Cet équipement doit être installé et utilisé
avec un minimum de 20cm de distance entre
la source de rayonnement et votre corps.
The transmitter module may not be
co-located with any other transmitter

or antenna.
Le module émetteur peut ne pas être
coïmplanté avec un autre émetteur

ou antenne.
CAN ICES-3 (B)/NMB-3(B)
For product available in the USA/Canada
market, only channel 1~11 can be operated.

Selection of other channels is not possible.
Pour les produits disponibles aux

États-Unis / Canada du marché, seul le

canal 1 à 11 peuvent être exploités.

Sélection d’autres canaux n’est pas possible.
2.4 GHz
Frequency: 2400-2483.5 MHz
Output power: 19.98 dBm/mW
5 GHz
Frequency: 5150-5250 MHz
Output power: 22.86 dBm/mW
EU DoC
Hereby, LITE-ON Technology Corp. declares
that the radio equipment ADC-V622 is in
compliance with Directive 2014/53/EU.

The full text of the EU declaration of
conformity is available at the following
internet address: https://www.liteon.com/
en-us/product/447
16
17 8281 Greensboro Drive
Suite 100
Tysons, VA 22102
190911

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