Incompatibility between PowerG PG9914 Pet-Immune Motion and some Qolsys IQ Panel 2 Plus - Technical Advisory

Tyco security solutions Technical Advisory
Bulletin - PowerG Wireless Digital Pet-
Immune PIR Motion Detector with Qolsys IQ
Panel 2 Plus Incompatibility (NA)
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Important:
Technical Advisory
Incompatibility between
PowerG
Wireless Digital Pet-Immune PIR
Motion Detector and Certain Versions
of Qolsys IQ Panel 2 Plus
Date:
April 18, 2019
Region:
North America
Product:
PowerG Wireless Digital Pet-Immune PIR Motion
Detector (PG9914)
Brand:
DSC
Background
Certain versions of the PowerG Wireless Digital Pet-Immune PIR Motion Detector (PG9914) are
not compatible with the Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17 and they
should not be used together.

Scope PowerG Wireless Digital Pet-Immune PIR Motion Detectors built before August 23, 2018, are
affected by this issue, only when combined with the Qolsys IQ Panel 2 Plus with PowerG
firmware Version 80.17.
Only the Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17 is affected. Instructions for
how to identify whether your panel has PowerG firmware v80.17 are included below. IQ Panel 2
Plus with PowerG firmware v80.17 has been shipping since January, 2019.
Qolsys IQ Panel 2 Plus with PowerG firmware Version 4.06 is not affected and can be used with
the PG9914 without being affected by this incompatibility.
In some cases, the PG9914 with V3.0.5 or V3.0.7 firmware will not enroll on the Qolsys IQ Panel
2 Plus with PowerG firmware Version 80.17. In a limited number of cases, the PG9914 will enroll,
but even in such cases this device/panel combination should not be used together.
All versions of PG9914 are compatible with PowerSeries Neo, PowerSeries Pro, and iotega
panels and can continue to be used on those systems with no restrictions, since they are not
affected in any way by this issue.

Status
PG9914 detectors with firmware V4.0.0 have been in production since August 23, 2018.
Instructions for how to identify these detectors are included in the Affected Part Numbers section
below.
Any PG9914 detectors in your stock that have firmware older than v4.0.0 should be used only
with PowerSeries Neo, PowerSeries Pro, iotega, or Qolsys IQ Panel 2 Plus with v4.06 PowerG
firmware.
Affected Part Numbers
Part Number
Description
Version
PG9914
PowerG Wireless Digital
Pet-Immune PIR Motion
Detector
V3.0.5, V3.0.7
Date of Manufacture before
August 23, 2018
Potentially Affected PG9914
These detectors can be identified in multiple ways:
1.
PowerG Firmware
less than
v4.0.0 on the unit box label (ex: 3.0.5, 3.0.7)
2.
Revision 08
or lower
on the sticker applied to the top of the detector
3.
Date of Manufacture
older than
23.08.2018 on the unit box label
4.
First four digits of Serial Number
less than
‘3618’ on the unit box label
5.
First four digits of Serial Number
less than
‘3618’ on the sticker applied to the top of the
detector
Unaffected PG9914

PowerG Firmware (F/W)
equal to or greater than
v4.00 on the unit box label
Revision of 09 on the sticker applied to the top of the detector
Date of Manufacture of
more recent than
23.08.2018 on the unit box label
First four digits of Serial Number
equal to or greater
than ‘3518’ on the unit box label
First four digits of Serial Number
equal to or greater than
‘3518’ on the sticker applied to
the top of the detector
Qolsys IQ Panel 2 Plus
Part Number
Description
Version
QS9201-1208-840
Qolsys IP Panel 2 Plus w/319MHz
legacy support and Verizon SIM QS9202-1208-840
Qolsys IP Panel 2 Plus w/319MHz
legacy support and AT&T SIM
Only panels with PowerG
firmware Version 80.17
(instructions to identify PowerG
version below)
QS9207-1208-124
Qolsys IP Panel 2 Plus w/319MHz
legacy support and Telus SIM
QS9201-5208-840
Qolsys IP Panel 2 Plus w/345MHz
legacy support and Verizon SIM
QS9202-5208-840
Qolsys IP Panel 2 Plus w/345MHz
legacy support and AT&T SIM
QS9207-5208-124
Qolsys IP Panel 2 Plus w/345MHz
legacy support and Telus SIM
QS9201-4208-840
Qolsys IP Panel 2 Plus w/433MHz
legacy support and Verizon SIM
QS9202-4208-840
Qolsys IP Panel 2 Plus w/433MHz
legacy support and AT&T SIM
QS9207-4208-124
Qolsys IP Panel 2 Plus w/433MHz
legacy support and Telus SIM
The applicable PowerG firmware version can be identified on IQ Panel 2 Plus units in the field on
the panel touchscreen by navigating to ‘Settings – Advanced Settings – About’.
If that page displays PowerG firmware Version 80.17, the panel is affected by this issue, and the
PowerG Wireless PowerG Wireless Digital Pet-Immune PIR Motion Detector (PG9914) with
V3.0.5 or V3.0.7 firmware should not be used.
If that page displays PowerG firmware Version 4.06, the IQ Panel 2 Plus is not affected by this
issue, and any PowerG Wireless Digital Pet-Immune PIR Motion Detector (PG9914) can be used
on the system.

Instructions for install base and warehouse stock
Any V3.0.5 or V3.0.7 PG9914 units installed for use in the field on a Qolsys IQ Panel 2 Plus with
PowerG firmware Version 80.17 should be removed immediately and replaced with PG9914 with
V4.0.0 firmware.
V3.0.5 or V3.0.7 PG9914 units purchased for use with Qolsys IQ Panel 2 Plus with PowerG
firmware Version 80.17 should be returned for replacement with PG9914 with V4.0.0 firmware.
PG9914 units purchased for use with PowerSeries Neo, PowerSeries Pro, or iotega panels can
continue to be used together and have no restriction on compatibility. No action is required for
such units.
Please contact us with any questions regarding this Technical Advisory as provided
below.
Contact Information
Order Entry
1-888-888-7838
Sales
Contact your local sales rep. or email
info@dsc.com
Technical Support
North America: +1-800-387-3630
or email:
intrusion-support@tycoint.com
Product Manager
Curtis Jay
Curtis.Jay@jci.com



Johnson Controls
5757 N. Green Bay Avenue | P.O. Box 591 Milwaukee, WI 53201 | 441-524-1200
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