Qolsys IQ Lock-PG - Installation and User Guide 06/23

IQ Lock
-
PowerG
Smart
Lock
Installation and
User
Guide
D-309240 Contents
Safety information.................................................................................................................................................. 5
W
arnings........
...........................................................................................................................................5
Cleaning the IQ Lock-PG
................................................................................................
......................... 5
Introduction.......................................................................................................
......................................................5
Compatible panels
...................................................................................................................................5
IQ Lock-PG kit details.....................................................................................
.........................................................6
Specifications....................................................................................................
.......................................................7
IQ Lock-PG dimensions.......................................................................................................................................... 7
Pr
erequisites................................................................................................
............................................................8
Installing the IQ Lock-PG...............
.........................................
......................
....................................................... 10
Choosing a faceplate..........
...................................................................................................................10
Checking the r
ectangular faceplate...............................................................................................................11
Attaching the r
ound drive-in collar
...............................................................
...............
...............
..................
.12
Installing the latch.................................................................................................................................14
Installing the e
xterior assembly......
.....................................................................................................16
Installing the interior assembly
.......................................................................................
.................... 18
Setting left or right door orientation.
..........................
............................
...........................................................20
Enrolling the IQ Lock-PG with Auto Learn Enrollment.....................................................................................22
Enr
olling the IQ Lock-PG manually with ADD PowerG........
....................
.........................................................22
Checking the IQ Lock-PG PowerG signal strength..........................................
..................................................22
Locking and unlocking the IQ Lock-PG................................
......................
........................................................ 23
IQ Lock-PG notifications..................................................................................
.....................................................23
IQ Lock-PG low battery.....
.....................................................................................................................23
Sound settings...........
.............................................................................................................................23
Incorr
ect user code entry.........
............................................................................................................................23
Resetting the IQ Lock-PG to factory default settings..............................
.........................................................24
FCC Information........................
............................................................................................................................25
Modification statement
.........................................................................................................................25
Interfer
ence statement
.........................................................................................................................25
Wir
eless notice....................................................................................................................................... 25
ISED Statement...................................................................................................
.................................................. 25
Warranty and EULA............................
............................
............................
...........................................................26
T
echnical support...........................................................................................
.......................................................26
IQ Lock-PowerG Installation and User Guide
3 Safety information
Read the safety information before you install the equipment. This equipment must be installed only
by a skilled person. A skilled person is an installer with appropriate technical training. The installer
must be aware of potential hazards during installation and measures available to minimize risks to the
installer and other people.
Warnings
• Protect your user codes.
• Restrict access to your lock and routinely check your settings to ensure they are not altered
without your knowledge.
• To make sure you are not locked out of your premises, monitor the IQ Lock-PowerG battery
levels and replace them when required. Ensure you have access to the physical keys.
• Practice safety during installation, wear appropriate PPE (Personal Protective Equipment), and
wash your hands if you have contact with the product during installation.
Cleaning the IQ Lock-PG
To clean the IQ Lock-PG, use a soft damp cloth.
WARNING:
Do not use lacquer thinner, caustic soaps, abrasive cleaners, or polishes.
Introduction
The IQ Lock-PG is a battery operated smart lock device that communicates with a compatible IQ Panel.
The system is composed of the IQ Lock-PG hardware, and the IQ Panel. The IQ Panel monitors and
reports the IQ Lock-PG status.
Access the most recent online version of the IQ Lock-PG installation and user guide at the following
link: https://bit.ly/3mnWCmx
Accédez à la version en ligne la plus récente du guide d'installation et d'utilisation IQ Lock-PG au lien
suivant :
https://bit.ly/3mnWCmx
Acceda a la versión en línea más reciente de la guía de usuario e instalación de IQ Lock-PG en el
siguiente enlace:
https://bit.ly/3mnWCmx
You can also scan the following QR code to access the most recent online version of the installation and
user guide.
Vous pouvez également scanner le code QR suivant pour accéder à la version en ligne la plus récente
du guide d'installation et d'utilisation.
También puede escanear el siguiente código QR para acceder a la versión en línea más reciente de la
guía de instalación y del usuario.
Compatible panels
For panels that are compatible with the IQ Lock-PG, access
https://bit.ly/3mnWCmx
.
IQ Lock-PowerG Installation and User Guide
5 IQ Lock-PG kit details
Before you install the IQ Lock-PG, ensure the kit contains the following items:
Figure 1:
IQ Lock-PG kit
A
B
C
H
I
J
K
L
M
D
F
G
E
Callout
Component
A
Physical key X 2
B
Exterior assembly
C
Latch
D
Latch screws
E
Strike screws
F
Strike and optional reinforcement plate
G
Mounting plate
H
Screws for mounting the interior assembly to the door. Door thickness should be
between 35 mm and 58 mm.
I
Interior assembly
J
Screws
6
IQ Lock-PowerG Installation and User Guide Callout
Component
K
Battery cover
L
Drive-in collar
M
Reset tool
Important:
The kit also contains four AA alkaline batteries.
Note:
To install the IQ Lock-PG you need a Philips head screwdriver, a flat head screwdriver, and
a hammer.
Specifications
The following table outlines the IQ Lock-PG technical and mechanical specifications.
Table 1:
Specifications
Type
Description
Weight
1.6 kg / 3.6 lb
Operating temperature
Exterior: -31ºF to 151ºF (-35ºC to 66ºC) Interior:
32ºF to 140ºF (0ºC to 60ºC)
Operating humidity
20% to 95%
Operating voltage
4.6 V to 6.0 V
Battery life
Mimimum 12 months, six user code unlock
events, and ten unlocking and locking cycles for
each day
Wireless communication protocol
PowerG
IQ Lock-PG dimensions
The following image outlines the IQ Lock-PG dimensions.
Figure 2:
IQ Lock-PG dimensions
IQ Lock-PowerG Installation and User Guide
7 Prerequisites
Before you install the IQ Lock-PG, ensure the following requirements are met:
• Measure the door hole to confirm that it is 1 1/2 in. or 2 1/8 in. (38 mm or 54 mm). If the hole
measures 1 1/2 in. (38 mm), remove the fire cup.
Figure 3:
Exterior assembly hole dimension and removing the fire cup
1 1/2 in.
(38 mm)
• Measure to confirm that the door thickness is between 1 3/8 in. and 2 1/4 in. (35 mm to 58 mm).
• Measure to confirm that the door hole backset is 2 3/8 in. or 2 3/4 in. (60 mm or 70 mm).
• Measure to confirm that the latch hole is 1 in. (25.4 mm) from top to bottom.
Figure 4:
Prerequisite check list
1 in. (25.4 mm)
A
1 1/2 in. or 2 1/8 in.
(38 mm or 54mm)
1 3/8 in. and 2 1/4 in.
(35 mm to 58 mm)
2 3/8 in. or 2 3/4 in.
(60 mm or 70 mm)
C
B
D
8
IQ Lock-PowerG Installation and User Guide Callout
Component
A
Door hole is 1 1/2 in. or 2 1/8 in. (38 mm or 54mm)
B
Door thickness is between 1 3/8 in. and 2 1/4 in. (35 mm to 58 mm)
C
Door hole backset is 2 3/8 in. or 2 3/4 in. (60 mm or 70 mm)
D
Latch hole is 1 in. (25.4 mm) from top to bottom
IQ Lock-PowerG Installation and User Guide
9 Installing the IQ Lock-PG
The diagram shows you how to install the IQ Lock-PG components.
Figure 5:
IQ Lock-PG installation overview
A
B
H
I
J
K
D
F
G
E
C
Callout
Component
A
Physical key X 2
B
Exterior assembly
C
Latch
D
Latch screws
E
Strike screws
F
Strike and optional reinforcement plate
G
Mounting plate
H
Screws for mounting the interior assembly to the door. Door thickness should be
between 35 mm and 58 mm.
I
Interior assembly
J
Screws
K
Battery cover
L
Rubber gasket
Choosing a faceplate
The IQ Lock-PG latch has a rectangular faceplate in place as the default faceplate. A round drive-
in collar is included in the kit if it is required. The following topics outline how to choose the correct
faceplate:
• Checking the rectangular faceplate
• Attaching the round drive-in collar
10
IQ Lock-PowerG Installation and User Guide Checking the rectangular faceplate
1. Check the door latch hole to see if the rectangular faceplate is suitable. If it is not suitable,
proceed to
Attaching the round drive-in collar
.
2.
If the rectangular faceplate is suitable, continue to
Installing the latch
.
Figure 6: Rectangular faceplate
IQ Lock-PowerG Installation and User Guide
11 Attaching the round drive-in collar
1. Check the door latch hole to see if a round faceplate is required.
Figure 7: Round faceplate
2. If a round drive-in collar is required, remove the rectangular faceplate from the latch with a flat
head screwdriver wedged between the faceplate and the faceplate clip.
Figure 8:
Removing the rectangular faceplate
3. Remove the rectangular faceplate. Rotate it counterclockwise and pull.
12
IQ Lock-PowerG Installation and User Guide Figure 9:
Rotated rectangular faceplate
4. Attach the drive-in collar.
Figure 10:
Drive-in collar
IQ Lock-PowerG Installation and User Guide
13 Installing the latch
Use the following steps to install the latch on the door.
Before you begin:
Make sure the latch is in an unlocked position.
1. Hold the latch in front of the door hole, with the latch face flush against the door edge.
a. If the slotted hole is centered in the door hole, no adjustment is required. Proceed to the
next step.
b. If the slotted hole is not centered in the door hole, you need to make adjustments.
14
IQ Lock-PowerG Installation and User Guide c. Rotate and pull the latch to extend the latch. Adjust so that the slotted hole is centered.
2. Install the latch and use a Philips head screwdriver to secure the latch with two latch screws.
Make sure to install the latch according to the UP mark on the latch.
IQ Lock-PowerG Installation and User Guide
15 Installing the exterior assembly
Use the following steps to install the exterior assembly.
Before you begin:
Make sure the bolt is in an unlocked position.
1. Route the cable below the latch.
2. Insert the torque blade into the slotted hole on the latch.
3. Route the cable through the hole in the mounting plate.
16
IQ Lock-PowerG Installation and User Guide 4. Secure the mounting plate to the exterior assembly with two screws.
IQ Lock-PowerG Installation and User Guide
17 Installing the interior assembly
Use the following steps to install the interior assembly.
Important:
Do not insert the batteries until the lock is completely installed. Do not let the
interior assembly hang while attached to the cable.
1. Remove the battery cover. Connect the cable and ensure it is connected tightly.
If you want to remove the cable, press the top of the white connector and pull the cable out
carefully.
PCB Connector
Cable Connector
2. Rotate the thumb turn to the vertical unlocked position.
Torque Blade
3. Test the lock by rotating the thumb turn to make sure the bolt can extend and retract
smoothly.
18
IQ Lock-PowerG Installation and User Guide IQ Lock-PowerG Installation and User Guide
19 Setting left or right door orientation
Complete the following steps to ensure the lock functions correctly after you install
it.
Before you begin:
Ensure the hole in the door frame is drilled to a minimum of 1
in. / 25 mm deep.
1.

With the thumb turn in the vertical unlocked position, insert 4 AA batteries.
2. If the latch bolt does not start as part of auto-orientation, use a sharp pointed tool to press
and hold the reset button for 5 seconds until you hear a long beeping sound.
3. If the reset is successful, the latch bolt extends.
4. Replace the battery cover.
5. Install the strike plate on the door frame.
20
IQ Lock-PowerG Installation and User Guide IQ Lock-PowerG Installation and User Guide
21 Enrolling the IQ Lock-PG with Auto Learn
Enrollment
You can enroll the IQ Lock-PG on the IQ Panel by using the
Auto Learn Devices
feature. To enroll the

IQ Lock-PG on the IQ Panel with the
Auto Learn Devices
feature, complete the following steps:
Before you begin:
Ensure the IQ Lock-PG is turned on.
1.
From the IQ Panel menu, select
Settings
>
Advanced Settings
>
Enter Installer
Code
>
Installation
>
Devices
>
Automation
>
Auto Learn Devices
.
2. W
hen a device is recogni
z
ed, tap
OK
when the pop-up window appears. When the next

configuration pop-up window appears, confirm the sensor ID and the sensor type. The sensor

ID is the device ID on the product label.
3.
Optional:
For increased security during enrollment, enter the PIN code on the IQ Lock-PG

product label. If you enter an incorrect PIN code, the IQ Lock-PG does not pair with the panel.
4.
Tap
Pair
.
5.
If the lock does not automatically enroll, use a sharp pointed tool to press the reset button

twice quicky until the panel emits a beeping sound. This starts the auto-enroll process.
Result
:
The device enrolls successfully.
Enrolling the IQ Lock-PG manually with ADD
PowerG
You can manually enroll the IQ Lock-PG on the IQ Panel with the
ADD PowerG
feature. To enroll the IQ

Lock-PG on the IQ Panel manually with the
ADD PowerG
feature, complete the following steps:
Before you begin:
Ensure the batteries are inserted in the IQ Lock-PG.
1. On the IQ Panel menu, select
Settings
>
Advanced Settings
>
Enter Installer
Code
>
Installation
>
Devices
>
Automation
>
Add PowerG
.
2. Enter the sensor id in the
Sensor ID
field or scan the QR code on the box label to enroll it. The
sensor ID is the device ID on the product label.
3. When a device is detected, tap OK when the pop-up window appears. When the next
configuration pop-up window appears, confirm the sensor ID and the sensor type.
4. Tap
Pair
.
5. Remove and reinsert the batteries.
Result
:
The device enrolls successfully.
Checking the IQ Lock-PG PowerG signal
strength
To check the IQ Lock-PG PowerG signal strength, complete the following steps:
1. Turn on the IQ Lock-PG.
2. On the IQ Panel, swipe down from the top.
3. Tap
Settings
.
4. Tap
Advanced Settings
.
5. Enter your installer code if prompted.
6. Tap
System Tests
.
22
IQ Lock-PowerG Installation and User Guide 7. Tap
PowerG Test
.
8. Tap
Run
to the right of your device.
Note:
If you receive poor PowerG signal, move the panel, or install a PowerG repeater
and re-test until the PowerG signal strength is strong. Strong signal strength is required
for the device to operate properly. For detailed diagnostic test instructions, refer to the
IQ panel installation guide.
Locking and unlocking the IQ Lock-PG
You can lock and unlock the IQ Lock-PG lock using one of the following methods.
•
Lock and unlock the IQ Lock-PG remotely on the panel.
Tap the
Home
screen on the panel,
swipe right to access the lock screen, tap
Lock All
or
Unlock All
to lock or unlock multiple IQ Lock-
PG locks. To lock or unlock individual locks, swipe up through the locks to select the lock and tap
the key icon on the lock screen.
•
Lock and unlock the IQ Lock-PG using the buttons on the IQ Lock-PG.
Important:
User codes are set on alarm.com and sent to the lock.
Press the
IQ Lock
button on the IQ Lock-PG for 2 seconds to lock. The IQ Lock-PG locks, the IQ
Lock logo flashes red and the IQ Lock-PG emits a beeping sound. T
o unlock using the buttons on
the IQ Lock-PG, enter your user code on the IQ Lock-PG device and press the IQ Lock button. The
IQ Lock-PG unlocks, the IQ Lock logo flashes green and the IQ Lock-PG emits a beeping sound.
•
Manually lock or unlock the IQ Lock-PG with the thumb-turn functionality.
To lock, turn the
thumbturn to the lock position. The IQ Lock-PG emits a beeping sound and the LED flashes red
if successful. To unlock, turn the thumbturn towards the unlock position. The IQ Lock-PG emits a
beeping sound and the LED flashes green if successful.
•
Manually lock or unlock the IQ Lock-PG with a key.
To lock, insert the key and turn the key
until it is in a vertical position. The IQ Lock-PG emits a beeping sound and the IQ Lock-PG button
flashes red. To unlock, turn the key in the opposite direction until it is in a horizontal position. The
IQ Lock-PG emits a beeping sound and the IQ Lock-PG button flashes green.
IQ Lock-PG notifications
For any changes on the IQ Lock-PG, notifications are sent from the IQ Lock-PG to the IQ Panel.
Notifications from the IQ Lock-PG to the IQ Panel are sent for the following reasons:
• When the IQ Lock-PG is locked or unlocked
• When the lock is jammed
• When the battery is low
IQ Lock-PG low battery
The IQ Lock-PG device reports low battery to the panel when the lock is at 20% battery power or less.
A ! icon appears on the lock symbol on the IQ Panel locks page. The IQ Panel low battery alert resolves
when the battery level is greater than 20%.
Sound settings
If the doorlock volume is turned off in the lock configuration page, sound notifications are still enabled
when there is a low battery, when the device buttons are locked out, or when the lock is jammed.
Incorrect user code entry
When you input an incorrect user code 10 times, you cannot enter the user code using the device
buttons for 3 minutes. A notification is sent to the IQ Panel when this happens. To unlock the IQ Lock-
PG after you enter the user code incorrectly, use one of the following methods.
• If you want to unlock using the buttons on the IQ Lock-PG, wait until the 3 minute lock period has
passed.
• If you want to unlock immediately, you cannot unlock the IQ Lock-PG using the buttons on the IQ
Lock-PG. See Locking and unlocking the IQ Lock-PG, for other unlock options.
IQ Lock-PowerG Installation and User Guide
23 Resetting the IQ Lock-PG to factory default
settings
To reset the IQ Lock-PG to factory default settings, complete the following steps.
Before you begin:
Remove the battery cover.
1. Press and hold the reset button with a sharp pointed tool for 5 seconds until you hear a long
beeping sound.
2. If the reset is successful, the latch bolt extends.
You must delete the IQ Lock-PG manually from the IQ Panel if you perform a factory default
reset.
Note:
If you delete the IQ Lock-PG from the panel, you must reset the IQ Lock-PG to
factory default settings. To delete the lock on the panel, refer to the panel user guide
for instructions.
24
IQ Lock-PowerG Installation and User Guide FCC Information
This information applies to the IQ Lock-PG.
Modification statement
Johnson Controls Inc. has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment.
Interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
Wireless notice
This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled
environment. The antenna should be installed and operated with minimum distance of 20 cm between
the radiator and your body. This transmitter must not be co-located or operating in conjunction with
any other antenna or transmitter.
ISED Statement
English: This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
The digital apparatus complies with Canadian CAN ICES-3 (B)/NMB-3(B).
This device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and
compliance with RSS 102 RF exposure, users can obtain Canadian information on RF exposure and
compliance.
This equipment complies with Canada radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator
and your body.
French: Cet appareil contient des émetteurs/récepteurs exempts de licence qui sont conformes aux RSS
exemptés de licence d'Innovation, Sciences et Développement économique Canada. L'exploitation est
soumise aux deux conditions suivantes :
1. Cet appareil ne doit pas provoquer d'interférences.
2. Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de
provoquer un fonctionnement indésirable de l'appareil.
l'appareil numérique du ciem conforme canadien peut - 3 (b) / nmb - 3 (b).
cet appareil est conforme à l'exemption des limites d'évaluation courante dans la section 2.5 du cnr
- 102 et conformité avec rss 102 de l'exposition aux rf, les utilisateurs peuvent obtenir des données
canadiennes sur l'exposition aux champs rf et la conformité.
Cet équipement est conforme aux limites d'exposition aux rayonnements du Canada établies pour un
environnement non contrôlé.
Cet équipement doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et votre
corps.
IQ Lock-PowerG Installation and User Guide
25 Warranty and EULA
To access Warranty and EULA information, access the following link: https://bit.ly/3mnWCmx
or scan
the following QR code:
Technical support
Intrusion Tech support: +1- 855-476-5797 #2 or 1-800-387-3630
Email:
intrusion-support@jci.com
26
IQ Lock-PowerG Installation and User Guide
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