Qolsys IQ Lockdown - Install Guide - Dated 07/2022

For the most current and
comprehensive manual
please visit the QR code.
Johnson Controls - The Smarter, Stronger Way to STOP An Active Threat
V 1.9
Patent Protected: European Patent Number: 3,194,692; Issued: China; U.S.A. Patent: 10,669,758 / 10,851,568
Safety, Warnings, Regulations
Warranty
Installing Your IQ Lockdown
Z-WAVE Operation
LED and Sounds
Outward-swinging door conguration
In-swinging door conguration
Hardware Accessory Installation
Troubleshooting
Important Safeguards
1
3
6
7
11
12
13
14
16
17
High-strength, Z-WAVE enabled smart lock for
Commercial applications.
Installation Manual
PLACE DSK HERE
IQLOCKDOWN
™
**Notice - the included install template in the box should be
used as a guide. Once holes are marked, place the unit
over the guide holes to ensure proper alignment prior to
drilling any door or frame** 1
INSTALLATION MANUAL
Need help? Contact us at support@havenlock.com
Important Safety Instructions
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in death
or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation which,
if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which,
if not avoided, could result in harm to yourself and others.
NOTICE is used to address safe-use practices not related to personal injury.
Explanation of Attention Words and Symbols used in this guide
!
!
WARNING
!
CAUTION
CAUTION
NOTICE
!
WARNING
IQ Lockdown will not prevent someone from accessing your home, business, or commercial facility
via other means.

IQ Lockdown will not prevent someone from getting through your door if they use special tools.
IQ Lockdown is designed as a lock to prevent a closed door from being forced open when blunt
forced is used against the middle section of the door near the outside door handle. Any other entry
attempt does not fall under the product denition or purpose of IQ Lockdown. For instance, a
person who uses a special tool to remove the door or any elements of the door or attempts to cross
the barrier of the door through an opening does not fall under the dened use of IQ Lockdown.
If you experienced a breach attempt with IQ Lockdown installed we recommend that you replace
your IQ Lockdown.
Do not attempt to disassemble unit or remove components that are not explicitly stated in the
installation manual.
Do not press down on the thumb press and locking gate at the same time.
Owner is responsible for providing alternative access to the building in the event of re, potential
smoke inhalation, carbon dioxide event, or other emergency not listed
explicitly here.
Owner is responsible to ensure proper t and correct installation.

Owner is responsible for safety of themselves and others. If you are unsure if this product is right for
you, please consult our
Help Team
at
support@havenlock.com
or other security professional. INSTALLATION MANUAL
2
REGULATORY INFORMATION: UL 60950-1, UL 294, UL-10C, CAN/ULC S104
Use caution when installing IQ Lockdown on a doorway during installation and use.

Owner is responsible for reading and following the operating and safety instructions as well as proper use of the lock. Wear
appropriate protective items during installation to avoid injury.

Do not install near live electrical cords. Ensure installation area is free of wires, cables, pipes, and other objects that may cause
hazards.

Use only the tools referenced in the installation guide. Use of other tools or not following installation instructions may result in
improper installation and decreased functionality.
Owner is responsible for proper use and avoidance of IQ Lockdown as a bump hazard.
Install IQ Lockdown on solid core, commercial doors only. Installation on hollow core doors will severely degrade the lock’s
capabilities and is not recommended.
Owner is responsible for ensuring the unit is clean for full functionality and capabilities.
Owner is responsible for providing access to the building or commercial facility. Owner is responsible for ensuring alternate access
into the building when needed.
Owner is responsible for maintaining control of permissions, access control, and accountability of any key fob or credentialed device
that has been shared with the lock.

The unit is designed to act as a deterrent, but should still be used in conjunction with other safety measures. The unit is intended as
supplementary security for use in conjunction with current lock hardware.
Johnson Controls is not liable for any personal injuries, property damage, economic loss or any consequential damages sustained as
a result of any individual that comes into contact with the lock or attempts to breach it.
Do not consume any area of the unit.
Do not put the unit near sensitive bodily areas.
Do not place ngers near the center locking gate or bracketing hardware while the lock is being used. Severe injury to ngers could
result from getting caught between the locking gate and bracket.
To avoid damage to the unit, do not use on wet surfaces or damp locations. The product is designed for indoor use only. Do not
expose to weather elements as this may aect functionality.
To avoid potential damage to your unit, do not simulate a breach. Damage to the unit may aect later functionality.
Owner is responsible for ensuring unit is operating properly. Johnson Controls expressly disclaims all guarantees, whether implied or
expressed, to include but not limited to tness or merchantability for a particular purpose.
!
CAUTION
CAUTION
NOTICE
WARNING: Changes or modications which are not expressly approved by Johnson Controls could void the user’s authority to operate the equipment.
AVERTISSEMENT: Les changements ou modications qui ne sont pas approuvés par HavenLock Inc. and Johnson Controls pourrait annuler l'autorité de l'utilisateur de faire
fonctionner l'équipement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is
subject to the following two conditions:
1) This device may not cause interference.
2) This device must accept any interference, including interference that may cause undesired operation of the device.
Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d'Innovation, Sciences et Développement économique Canada. Le
fonctionnement est soumis aux deux conditions suivantes:
1) Cet appareil ne doit pas causer d'interférences.
2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil.
This system has been evaluated for RF Exposure per RSS-102 and is in compliance with the limits specied by Health Canada Safety Code 6. The system must be installed at a
minimum separation distance from the antenna to a general bystander of 20cm to maintain compliance with the General Population limits.
L’exposition aux radiofréquences de ce système a été évaluée selon la norme RSS-102 et est jugée conforme aux limites établies par le Code de sécurité 6 de Santé Canada.
Le système doit être installé à une distance minimale 20 cm séparant l’antenne d’une personne présente en conformité avec les limites permises d’exposition du grand public
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
20 Minute - 45 Minute Rating
Test Standard: UL 10C, NFPA 252, CAN/ULC S104
Guardian Fire Testing Laboratories Inc.
ISO 17020, 17025, 17065
Firetesting.com
It is recommended that the product shall be installed in accordance with the
applicable requirements in NFPA 101 (chapters 14, 15), NFPA 80, IBC/IFC, NFPA
72 and the Authority Having Jurisdiction (AHJ).
Regulatory Note:
SGS has evaluated and certied this product for safety under UL 294, 7th Ed. Jan. 31, 2018, UL 60950-1, 2nd Ed., Rev. May 9, 2019, CAN/CSA C22.2 No. 60950-1-07, as a commercial
locking device. Utilize SGS reference number 800596 and SGSNA/20/SUW/00006 for additional information related to this standard.
RF Exposure:
This device is currently SAR exempt.

RF Communication:
The installer shall performan an RF communication verication before nalizing the location of the lock to ensure proper signal strength is received from the compatible control
panel using Z-Wave communication.
Safety Notes:
Ensure that the provided wall charger adapter and wire accessory cable are used to charge the device as necessary. Utilizing anything other than provided could cause a shock or hazard
rendering the device inoperable as well as potential injury. 3
INSTALLATION MANUAL
WARRANTY INFORMATION
For the most updated manual, warranty information, terms, and conditions please visit the QR Code below. 4
INSTALLATION MANUAL
29010962R002 INSTALLATION MANUAL
5
Need help? Contact us at support@havenlock.com
BATTERY INFORMATION & DISPOSAL
Correct disposal of this product: This symbol indicates that this product must not be disposed of with household waste, according to the WEEE Directive
(2012/19/EU) and your national law. This product should be taken to a collection center licensed for the recycling of waste electrical and electrical
equipment (EEE). The mishandling of this type of waste could have possible negative impact on the environment and human health due to potentially
hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal of this product will contribute to
the ecient use of natural resources. For more information about where you can take your waste equipment for recycling, please contact your local city
oce, or your household waste collection service
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION/IMPORTANT
RISQUE D’EXPLOSION DE LA PILE, SI CELLE-CI, EST REMPLACÉE PAR UN
MODÈLE/MARQUE NON CORRESPONDANT.
DISPOSEZ DES PILES USAGÉES EN SUIVANT LES INSTRUCTIONS.
800596
UL Standard Tested by a NRTL
BATTERY SPECIFICATIONS
This product uses a single cell Lithium-Ion or Lithium Polymer battery that is installed in the product at the time of
manufacturing and cannot be removed or replaced. The battery is rated for 3.7V and has a 5200 mAh capacity. 6
INSTALLATION MANUAL
Need help? Contact us at support@havenlock.com
INSTALLING YOUR IQ Lockdown
Charging Cable
USB Charging cable used to charge
your IQ Lockdown
Power Adapter
120v AC USB Adapter for use with
included charging cable
Included Items:
C
Control Panel
F
Hand Press
E
Locking Gate
Control Panel (inside of shell enclosure under shelf)
1
Charging
Push the Reset button (R) through the pinhole to wake the unit from shipping mode. Plug the included charging cable (USB end) into the
included power adapter. Open the Haven / IQ Lockdown Control Panel cover (C) and plug the charging cable into the Charging Port (D). The
status indicator LED will ash Yellow every 2.5 seconds when charging. Each lock comes with greater than a 30% charge. You may want to allow
IQ Lockdown to fully charge 6-8 hours before use.
2
Cycling the Lock
Cycling the lock a minimum of 10 times prior to installation ensures that the nylon straps inside the lock
are properly stretched and calibrated. During shipment parts can settle and this cycling allows the parts to “stretch” and maximize their eectiveness.
A “cycle” is simply locking and unlocking the lock via the hand press (F) and lock gate (E). Cycling the lock via the app a minimum of 5 times helps
ensure the servo motor is properly engaged and ready for use.
3
Include in Z-WAVE Network
Push the Pairing button (B) to start the inclusion process. See “Network Inclusion/Exculsion” in the Z-WAVE section for more details. After
inclusion, cycle the lock via the mobile app or customer site a minimum of 5 times to ensure proper opertion and servo cycling. Refer to
installation manuals for compatible panels for details on how to connect and control IQ Lockdown from these panels. The following are the
recommended compatible panels: DSC Power Series NEO, Power Series PRO, Qolsys IQPanel2, IQHub, and IQPanel4.
5
Connect Hardwire Accessories
Your lock may come with a wire harness (G) protruding from the control panel. This wiring harness is used for connecting an accessory to the
lock. Before you proceed to hardwiring any accessory please follow the instructions on the hardwire accessory installation page.
D
Charging Port
B
Pairing Button
R
Reset Button (use pin)
A
Status Indicator
Wire Harness
G
Mounting Hardware,
Bracket, & Plate Cover
Hardware is listed on the install
diagram along with included
assembly components, bolts, and
tools required
*NOTE*
In order to mount the lock to a standard 2’ commercial frame and door you need to check several things. First conrm the door is either an
in-swing or an outward swinging door. This will dictate the bracket that you use. Second conrm that the frame is a 2” and/or can accept the
bracket and conguration. Third, conrm that the door is either solid core or a metal door that is in good condition. Check pages 10 and 11 for
further installation steps and instructions.
Preparation for Hardwre Installation
4 7
INSTALLATION MANUAL
Z-WAVE OPERATION
Network Inclusion / Exclusion
The device can be included in the Z-WAVE network using S0 or S2 Access Control security.
Inclusion can be via standard inclusion, NWI (Network Wide Inclusion) or SmartStart:
•
If the Device Specific Key has been added to the controller’s provisioning list, it will be
added automatically added to the network within 5 minutes.
•
Setting your controller to include mode (standard or NWI) and momentarily pressing the
Pairing button will add the IQ Lockdown to the network. If the controller supports S2
security, you will be prompted to enter the first 5 digits of the DSK to complete the
authentication, known as the Pin Code.
•
The device can be removed from a network by setting the controller to exclude mode
(standard or NWE) and momentarily pressing the Pairing button. The device can also be
removed by pressing and holding the Pairing until the Red LED Illuminates and then
releasing. This will initiate the Device Reset Locally Command Class. The device will be
removed and all parameters will be reset to default.
Please use this procedure only when
the network primary controller is missing or othwerwise inoperable. controller is missing or
otherwise inoperable.
There are two buttons on the IQ Lockdown device. A small button (hereinafter referred to as
Reset button ) that is accessed via a small hole and pressed with a paperclip or similar object, and
a larger button (Hereinafter referred to as Pairing button ) that may be operated with a finger
press.
Pairing button is used for network inclusion, network exclusion, and defaulting and removing the
IQ Lockdown from the network (Device Reset Locally Command Class). Reset button is used to
perform a microprocessor reset.
1. Reset microprocessor: Tap Reset button (with paperclip).
2. Default settings and remove from network: Hold Pairing button until Red LED comes on
and then release (about 10 seconds). Please use this procedure only when the network primary
controller is missing or otherwise inoperable.
3. When controller is in Add or Remove mode, tapping the Pairing button will remove the
node if it’s included in the network or add the node if it’s not. This assumes SmartStart is
not being used to add the node. Details on inclusion/exclusion below.
Button Functions
IQ Lockdown with Z-Wave Plus
This product can be operated in any Z-WAVE network with other Z-WAVE certied devices from other manufacturers.
All mains operated nodes within network will act as repeaters regardless of vendor to increase reliability of the network.
•
SmartStart-enabled products can be added into a Z-WAVE network by scanning the
Z-WAVE QR Code present on the product with a controller providing SmartStart inclusion.
No further action is required and the StartStart product will be added automatically within
10 minutes of being switched on in the network vicinity.
•
Locate the DSK via the QR code label under the IQ Lockdown electronics hood adjacent
to the
buttons and LEDs. If the controller supports S2 security, you will be prompted to
enter the first 5 digits of the DSK to complete the authentication, known as the Pin Code.
Network Inclusion / Exclusion continued 8
INSTALLATION MANUAL
1. If the gate is raised manually, Notification Type Access Control, Event 0x01 (Manual lock operation) is sent to the Lifeline then
one second later, a Door Lock Operation Report is sent to the Lifeline.
2. If the gate is lowered manually, Notification Type Access Control, Event 0x02 (Manual unlock operation) is sent to the Lifeline
and then one second later, a Door Lock Operation Report is sent to the Lifeline.
Manual Lock Operation Reports
Battery State and Charging
Association Groups
1. To Lock: Sending command class = COMMAND_CLASS_DOOR_LOCK, command =
DOOR_LOCK_OPERATION_SET, mode = 0xFF (DOOR_SECURED) or BASIC_SET value 0xFF will raise the gate.
Notification Type Access Control, Event 0x03 (RF lock operation) is sent to the Lifeline and then one second later,
a Door Lock Operation Report is sent to the Lifeline.
2. To Unlock: Sending command class = COMMAND_CLASS_DOOR_LOCK, command =
DOOR_LOCK_OPERATION_SET, mode = 0x00 (DOOR_UNSECURED) or BASIC_SET value 0x00 will lower the gate.
Notification Type Access Control, Event 0x04 (RF unlock operation) is sent to the Lifeline and then one second later,
a Door Lock Operation Report is sent to the Lifeline.
Z-WAVE Lock Operation
Battery state is checked upon startup and Battery CC V2 report is sent to the Lifeline Group. Battery is then checked every 5
minutes. A battery report is also sent every 24 hours. Indications and operation are as follows:
1. If battery falls below 25%, Battery report is sent to the Lifeline. One second later, Notification CC sends Power
Management (0x08) event “Charge battery soon” (0x0E).
2. If battery falls below 10%, Battery report is sent to the Lifeline. One second later, Notification CC sends Power Management
(0x08) event “Charge battery now” (0x0F). At this point, the gate will no longer raise but can still be lowered.
3. When charger is plugged in, Battery report is sent to the Lifeline. One second later, Notification CC sends Power
Management (0x08) event “Battery is charging” (0x0C). Yellow LED flashes every 2.5 seconds.
4. When charge is complete, Battery report is sent to the Lifeline. One second later, Notification CC sends Power Management
(0x08) event “Battery is fully charged” (0x0D).
Battery CC V2 support extended information in the Battery Report and can be queried at any time with the Battery Get
command. Additional information about the battery can be retrieved with the Battery Health Get command.
Supports 1 group (#1, Lifeline) with up to 5 nodes. Command classes reported to the Lifeline:
1. NOTIFICATION_REPORT
2. BATTERY_REPORT
3. DEVICE_RESET_LOCALLY
4. INDICATOR_REPORT
5. DOOR_LOCK_OPERATION_REPORT
You can put the IQ Lockdown completely to sleep for shipping or long term storage. This operation clears memory and
resets all network inclusions. You will need to re-include the device once woken up.
Deep Sleep Mode: Press and hold the reset button (with paperclip). While holding the reset button press and hold the pairing
button. Release the reset button first. Then release the pairing button. If successful, you can press the pairing button or toggle
the gate and should not see or hear LED or chirp activity.
Wakeup: Wake the unit from deep sleep by pressing the reset button (with paperclip).
Sleep / Shipping Mode
Sometimes it's helpful to make sure your lock in functioning properly using our quick test mode. To enter quick test mode
press the pairing button three times in steady succession. The LED will flash blue and green, the unit will chirp, and it will go
into a state of constantly flashing blue. Once in this mode, you can press the pairing button to control the gate. Avoid toggling
the gate any faster than once every 4 seconds. To get out of Quick Test Mode reset the unit using the reset button
(with paperclip). Test mode times out after 1 minute.
Quick Test Mode 9
INSTALLATION MANUAL
Name
Version
COMMAND_CLASS_VERSION
COMMAND_CLASS_MANUFACTURER_SPECIFIC
COMMAND_CLASS_DEVICE_RESET_LOCALLY
3
COMMAND_CLASS_INDICATOR
COMMAND_CLASS_POWERLEVEL
2
1
3
1
COMMAND_CLASS_BATTERY
COMMAND_CLASS_NOTIFICATION
COMMAND_CLASS_DOOR_LOCK
2
COMMAND_CLASS_CONFIGURATION
COMMAND_CLASS_ASSOCIATION
8
4
4
2
COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION
COMMAND_CLASS_ASSOCIATION_GRP_INFO
COMMAND_CLASS_FIRMWARE_UPDATE_MD
3
3
5
Command Class List (Security: S0 or Access Control)
Command Class List (Security: None)
Name
COMMAND_CLASS_ZWAVEPLUS_INFO
COMMAND_CLASS_TRANSPORT_SERVICE
COMMAND_CLASS_SECURITY
Version
2
COMMAND_CLASS_SECURITY_2
COMMAND_CLASS_SUPERVISION
2
1
2
1 10
IQ Lockdown
Type (Value)
Conguration Parameters
Parameter 0x04:
Name:
Transient Threshold
Description:
Impact detect parameter.

Do not adjust unless advised by IQ Lockdown.
Default:
0x06
Min:
0x02
Max:
0x12
Parameter 0x03:
Name:
Transient Debounce
Description:
Impact detect parameter.

Do not adjust unless advised by IQ Lockdown.
Default:
0x02
Min:
0x01
Max:
0x0A
Parameter 0x02:
Name:
Gate Operation Minimum Battery Level%
Description:
m battery level at which the gate will activate.
Default:
0x0A (10%)
Min:
0x00 (0%)
Max:
0x32 (50%)
Parameter 0x01:
Name:
Heartbeat LED interval
Description:
Heartbeat (magenta) LED flash rate in seconds.

Set to zero to disable.
Default:
0x00 (disabled)
Min:
0x00 (disabled)
Max:
0x3C (60 seconds)
Parameter 0xCD:
Name:
Lockdown Z vs. Connect Z Product
Description:
This parameter distinguishes the firmware between the Residential Haven Connect Z and the Commercial
IQ Lockdown.

For Lockdown, this parameter should be set to 0x02. Residential is 0x01. This parameter drives the product ID reported to Z-
wave controllers

and enables/disables the capability of wired control inputs often used in commercial installations.
Default:
0x02

Lockdown ID:
0x02

Residential ID:
0x01
Notication Command Class
Notification Name
Manual lock operation
Manual unlock operation
RF lock operation
Power has been applied
Battery is charging
Impact detected
Value
0x01
Battery is full charged
RF unlock operation
Lock jammed
0x02
0x03
0x04
0x0B
0x0A
0x01
0x0C
0x0D
0x0E
0x0F
Charge battery soon
Charge battery now
Access Control (0x06)
Home Security (0x07)
Power Management (0x08)
All notifications are sent unsolicited. INSTALLATION MANUAL
11
Need help? Contact us at support@havenlock.com
LED AND SOUNDS
3 Yellow, 1 Chirp
3 Green, 2 Chirps
Alternating Green/Red
Solid Red
Device has entered
include/exclude mode
Blue every second
Battery is charging.
Gate closed successfully
Gate opened successfully
Gate did not move to
commanded position
If Pairing button is held for 10
seconds, Red LED will light and the
lock will return to default settings.
Use caution, this also removes
it from the network.
Yellow Every 2.5 Seconds
Reset successful (after pressing
reset button)
3 Yellow, 2 Chirp (After Reset)
Unit is locked and detects an impact
3 Yellow, 1 Chirp (Security
notification)
Impact Detection
Glossary
NWI - Network Wide Inclusion
NWE - Network Wide Exclusion
S2 - Z-WAVE Security Version 2
S0 - Z-WAVE Security Version 1
DSK - Device Specific Key. This is unique to every Z-WAVE S2 device
The impact detection function uses an accelerometer that is tuned using parameters 3 and 4 set in the Configuration
Command Class. When the gate is up and transient threshold (parameter 4) is exceeded, a Home Security (0x07)
Notification, event type Impact Detected (0x0A) is sent to the Lifeline. In addition, the system sends a Door Lock Operation Report
and Access Control Notification to communicate locked status. 12
INSTALLATION MANUAL
OUTWARD-SWINGING DOOR CONFIGURATION
Hollow Door Frame Hardware Kit Non-Concrete Filled Install Instructions
To install the bracket to a non-concrete lled steel door frame we suggest using ¼”
heavy duty toggle anchors.
Kit includes:


Tools needed:
Two ¼ Heavy Duty Flip Toggle

Drill with ½ steel bit
Two ¼ x 1.5 inch hex head bolts
7/16 socket

Two ¼ fender
washers
Instead of drilling a 3/8 inch pilot hole, as indicated in the concrete frame lled
instructions, you will need to drill a ½ inch hole. Feed the toggle bracket through the
lock bracket rst, then through the hole in the frame, one side at a time.
Be sure the LockDown Bracket is lined up as described in the install template
instructions and tighten bolts.
*may be sold separately INSTALLATION MANUAL
13
IN-SWINGING DOOR CONFIGURATION
*may be sold separately
Hollow Door Frame Hardware Kit Non-Concrete Filled Install Instructions
To install the bracket to a non-concrete lled steel door frame we suggest using ¼”
heavy duty toggle anchors.
Kit includes:


Tools needed:
Two ¼ Heavy Duty Flip Toggle

Drill with ½ steel bit
Two ¼ x 1.5 inch hex head bolts
7/16 socket

Two ¼ fender
washers
Instead of drilling a 3/8 inch pilot hole, as indicated in the concrete frame lled
instructions, you will need to drill a ½ inch hole. Feed the toggle bracket through the
lock bracket rst, then through the hole in the frame, one side at a time.
Be sure the LockDown Bracket is lined up as described in the install template
instructions and tighten bolts. 14
INSTALLATION MANUAL
HARDWIRE ACCESSORY INSTALLATION
Y
Y
X
Y
Y
Z
Wiring harness to accessory (Z)
Cable through hole and grommet (Y)
(exit ability on both sides of side bracket)
Strain relief (X)
W
Accessory attachment
connector (W)
IQ Lockdown is equipped with optional wired control capability to support accessories, such as egress, emergency lock (panic),
motion sense and others. Each IQ Lockdown includes a pre-wired green egress button that can be detached at (W). The wiring
harness is capable of being rewired to other commerically available periperhals. The wiring harness contains ve conductors:
Short this conductor to gnd/common
to toggle the unit to the
unlocked
position
(White)
Lock
Conductor
Color
Description
Unlock
Gnd/common
Gnd/common
+3.3V
(Brown)
(Blue)
(Black)
(Gray)
Short this conductor to gnd/common
to toggle the unit to the
locked
position
Momentarily connect to Lock/Unlock
for wired control
Momentarily connect to Lock/Unlock
for wired control. Two conductors are
provided for installation convenience of
multiple accessories.
Power line connected to the 3.3V
regulator in the lock. In battery
operation, it is recommended to only use
IQ Lockdown-approved accessories. In hard-wired
power applications, it is less important to
ensure a tight power budget for accessories.
•
Lock and Unlock control inputs are designed for passive normally-open momentary-closed
switches. Switch the control input (either Lock or Unlock) to gnd/common to control the lock state,
and the lock responds on the leading edge of the connection.
•
NOTE: If Lock or Unlock is unused, it is recommended to connect the unused wire to ground to
stabilize the unused floating input.
•
WARNING: Be careful to ensure the +3.3V connection can never be shorted to gnd/common at any
time. This will significantly affect battery life.
•
Possible accessories for this application include a panic button, egress button, and motion sensor.
Instructions for wiring each device will be further detailed in that accessory manual. It is possible
to include your own wall switches and accessories, but contact support to ensure compatibility.
•
Remove Lockdown cover to access the inside of the unit.
•
Ensure the female side of the wiring harness and connector (W) has proper strain relief (X). A cable
tie, or equivalent, is adequate.
•
Install the grommet (Y) into one of the holes in the enclosure on the left or right side of the unit.
NOTE: The backside of lockdown against the door is open-faced. So, it is possible to run wire into
and through the door (if supported) for a clean installation.
Setup INSTALLATION MANUAL
15
Personal Security
IQ Lockdown only works as well as its user. Taking personal responsibility for your own safety is very important
to make IQ Lockdown work for you. Our product can’t prevent you from sending a guest pass to the wrong
person. IQ Lockdown can’t prevent your phone from being stolen and cannot keep your password secure.
Being proactive and responsible is the best way to protect you and your facility.
Layered Security
The IQ Lockdown is a layered security device. We advise customers to use IQ Lockdown as a supplemental layer
in their security. Relying on a single device or component will lessen the security of your school or business. IQ
Lockdown should be part of a larger security system. It is not a total solution. We suggest using video cameras,
motion sensors, alarm monitoring, and vibration sensors.
Z-WAVE Range
IQ Lockdown uses Z-Wave wireless technology to communicate to its control devices like the Smartphone App,
and Hub. Z-WAVE has a theoretical range of 100m (328 ft), but that is all dependent on the environment. If any
object is between the controller and the lock, the effective range of the Z-WAVE signal will drop. When you use
Z-WAVE, you should assume the effective range is 50 meters (160 ft.)
GENERAL NOTES ON
IQ Lockdown
DISCLAIMER
Use of this guide at your own risk. HavenLock Inc and its parent or partner companies are not liable for any
damages to property or bodily injuries that occur during or after installation. HavenLock Inc assumes no
responsibility in providing the correct tools and accessories needed for installation unless otherwise noted. Use
proper protective gear when completing the steps detailed in this guide. This guide is simply suggestive and not
in any way authoritative. Always use your own best judgment. Incorrect installation or lack of safety precautions
can lead to serious injury or death for you or anyone around the installation area. If you are not comfortable
installing IQ Lockdown, we advise you to seek out a professional skilled worker with construction experience to
assist you.
•
Thread the wiring harness (Z) through your installed grommet before any accessory connection.
•
Use proper conduit and flex joints across the door hinges to securely route the wire to your
accessory mounting location.
•
If you need to lengthen the cable consider these options.
•
Cut the harness (Z) to a few inches past the male connector (W) and splice in your own

wiring cables inside the lockdown unit. There is room for an approved electrical

terminal block and/or small enclosure, if necessary. DO NOT cut the female side of the

wiring harness before the connector (W). This ensures that you have the option to

update the wiring harness in the future by replacing the male side of the harness (Z).
•
Wire the harness (Z) out of the lockdown enclosure as normal. Splice your own cable

inside your own electrical box or inside one of the accessories, which often have room

enough for wire splicing.
•
Strip the necessary wires of the harness according to the wiring diagram of the accessory.
•
Connect the accessory to the proper wires, ensuring a strong connection.
•
Install strain relief inside the accessory as needed.
•
Double check your wiring harness from inside the unit to the accessory(ies).
•
After all other connections have been made, complete the connection at connector (W) by pushing
together the keyed connector and screwing down the threaded lock-nut for a solid
mechanical connection.
•
Test all accessories
•
Replace the lockdown cover. 16
INSTALLATION MANUAL
Below are some common issues you might encounter while installing or operating your
IQ Lockdown.
If you do not see your
issue below, contact us at
support@havenlock.com
.
TROUBLESHOOTING
If the unit fails to lock/unlock you will need to check the straps and screws nearest the servo motor. Make sure your nylon strap is not
bunched up within the unit. Manually open the locking gate and pull/tug on the open gate to stretch or flex the nylon straps. They could
be kinked up in the gate or one strap could be too tight and need to be loosened. You can also take off the gate cover and pull the
straps with your fingers. This usually evens out the nylon and allows the servo motor to reach its locked position. Alternatively, also make
sure that the screw closest to the servo motor is not too tight. Sometimes if the screw closest to the servo (the left side of the unit when
it is facing the door) is overtightened, the servo can fail to lift when you attempt to lock it via the smartphone app or key fob. If the unit
bows in the wingtips, it is a good indication you over tightened the lock.
Below are some common issues you might encounter while installing or operating your IQ Lockdown Z. If you do not see your issue
below, contact us at
support@havenlock.com
.
IQ Lockdown will not turn on or no indication
of power.
Try resetting the device with the pin hole reset button. This action
also generates an LED flash and beep. Make sure you have fully
charged the unit ( Note: Backup batteries are no longer required for
IQ Lockdown). Simply, toggle the gate manually. You should see an
LED flash and a beep. If none of this works, please contact us at
support@havenlock.com.
IQ Lockdown will not fit my door or is not
compatible with my frame.
Be sure to visit our detailed installation guide at
https://install.havenlock.com
that will walk you through various
scenarios involving uncommon door situations. In most cases this
fixes the situation, but if you still need help, contact support.
How do I turn IQ Lockdown off?
HAVEN is designed to be “always on” so that it is ready to receive
commands from your Z-WAVE network. It automatically uses sleep
and low-power modes to achieve long built-in battery life.
I can’t get the thumb press to work.
The thumb press is designed to be pressed by an adult to prevent
false locking by children. Pulling straight down on the thumb press
will activate the locking gate.
IQ Lockdown Issues
I need to reset my IQ Lockdown. Can I
perform a factory reset?
See Z-WAVE operation section for more details. Please use this
procedure only when the network primary controller is missing or
otherwise in-op.
Pairing troubleshooting
1. The blue light should be flashing once per second when the
device is in discovery mode.
2. If you controller supports "Smart Start" use that.
3. If you controllers asks about security choose "S2" if it is
supported. Otherwise it can use "S0" if needed.
4. Placing the unit in "Sleep/Shipping Mode" (see manual) wipes the
pairing from the unit. However, only do this if your controller will not
exclude your device through the normal means.
5. Not all Z-Wave controllers are certified or their certification has
lapsed. Please check our supported devices at havenlock.com. You
can search a product's certification status here -
https://products.z-wavealliance.org/
Can I use the Haven App on IQ Lockdown?
No, IQ Lockdown requires a Z-Wave controller (not provided by
Haven) to work properly. In many cases, those controller platforms
have mobile apps and other integrations that can operate IQ
Lockdown, once connected.
What if I lose my DSK (Digital Security Key)
This is your unique security key for your lock. Haven will never ask
for your security key. Although haven makes no representation that
we will be able to restore your security key, contact support and we
will do our best effort to discover the key. The Z-Wave™ word mark and logos are registered trademarks owned by Silicon Laboratories, Inc. and its subsidiaries and any use of such marks by
HavenLock, Inc is under license. Other trademarks and trade names are those of their respective owners.
Charge low batteries immediately.
Long life internal rechargeable LiPo battery. Main battery lasts up to 2 years on a single charge under
normal use. Charge via USB cable.
Protect your password.
You are responsible for your own security.
IQ Lockdown
is not a replacement for personal responsibility. Do not
share your password with anyone you do not trust or know well. To be safe, do not share it with anyone.
Who is getting access?
See the Z-WAVE provisioning steps.
Make sure to turn on notifications
in your Zwave controller app as well as your smartphone settings. This will help you keep track of any
changes that occur to your IQ Lockdown.
IMPORTANT SAFEGUARDS
®
Manufactured by HavenLock Inc. for Johnson Controls
Nashville, TN
INSTALLATION MANUAL
17