Qolsys IQ Panel Installation Manual

The Qolsys IQ Panel is a 7” touchscreen built with an
Android operating system, providing full security and
home control functionality in an easy to use interface.
INSTALLATION MANUAL
Qolsys IQ Panel 1.6.1 Software INTRODUCTION
INCLUDED IN BOX
ABOUT THIS GUIDE
QOLSYS CONFIDENTIAL AND PROPRIETARY

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2
112
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QUESTIONS?
Contact us at
techsupport@qolsys.com
SUPPORT
This document outlines the basic hardware specifications and software directions to
install and customize the IQ Panel. Note that the information presented is not
comprehensive, but is specifically dedicated to those menus, features, and systems
accessible solely to those with the proper installation code. Features accessible to
users and installers alike are outlined in the IQ Panel User Guide. The information
contained is confidential and proprietary, and is solely owned by Qolsys Inc. Any
reproduction, modification or distribution without permission is strictly prohibited.
IQ Panel
Power
Supply TABLE OF CONTENTS
CONTENTS
HARDWARE
5- Exterior Front
6- Exterior Back
7- Interior
8- Wiring Diagram
9- Installing the Back Plate
10- Powering the Panel

11- Mounting the Hardware
SOFTWARE
13- Home Screen Overview
14- Header or “Status” Bar
15- Footer
16- Settings
17- Settings Menu
INSTALLATION
20
- Installation
21
- Security Account
23
- Security Sensors
24
- AutoLearn Sensor
25
- Add Sensor
26- Sensor Types

27- Sensor Name
29- Chime Type

30- Sensor Groups

44- Voice Prompt

45- Home Control
Settings
47- Home Control Devices

48
- Add Device
49- Clear Device

50- Delete Device
51- Remove All Devices
52- Rediscover Network
53- Neighbor Info
54- Counters
55- Timer
56- Sound
57- System Logs
59- Upgrade Software
60- Siren and Alarms
62- Security and Arming
64- Camera Settings
65- Device List
66- IQ2 Devices

67- Dual Path

SYSTEM TESTS
69
- System Tests
70
- Wi-Fi Test
71
- Sensor Test
72- Cellular
Test
73- Image Sensor Config

74- Home Control Test

75- Panel Test
76- IQ2 Devices Test

CUSTOMIZATION
78- System Settings
79- How to Connect Wi-Fi
80
- Weather
81
- Photo Frame
83- Load Images from SD
Card

84- Photo Frame Settings
85-
Dealer Contact
86- Custom Names

87-
Edit Chimes
88
- User Management
89- Load Help Videos

TROUBLESHOOTING

91- About
94- Upgrade Software Using
Wi-Fi
95- Automatic Software
Updates
96- Software Update Via SD
Card
97- Power Down
98- Panel Reboot
99- Hard Reboot
100- Battery Replacement
102- Panel Test
Troubleshooting
105- System Monitor
106- Cannot Load Help
Videos
LEGAL
107- Important Information
SPECIFICATIONS
110- Specifications HARDWARE HARDWARE
EXTERIOR FRONT
Panel Camera
Emergency Button
Home Button
Microphone
7” LCD Resistive
Touch Screen
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112 HARDWARE
EXTERIOR BACK
Mounting plate
Mounting holes
SD Card Slot
Cooling Vents
Two-Way Voice
Speaker
Panel Sounds Speaker
Rear access opening
Siren
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112 HARDWARE
INTERIOR
Battery
*
Image Sensor Radio
Z-Wave Radio
Battery Connector
*
Cellular Module
Terminal Block
Tamper Switch
Microphone Connector
Two-Way Voice Speaker
Connector
Panel Speaker Connector
Cellular Antenna
The battery should NEVER be disconnected without following proper power-down procedures
(page 97)

F
ailure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty
*CAUTION
Note:
HSPA
Models will
contain a SIM card
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112 HARDWARE
WIRING DIAGRAM
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112 HARDWARE
INSTALLING THE BACK PLATE
Remove the retainer screw
and place in a safe location
Remove the back plate
from the panel by pulling
downward from the top
Secure one corner of the
plate in the desired
location, be sure to
position rear access
opening over the location
of your wire
Ensure the plate is level
and secure to wall with
appropriate mounting
hardware
(not provided)
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112 HARDWARE
POWERING THE PANEL
Hang the panel’s
suspension strap on the
hook mounted to the back
plate.
Connect power supply
wire
to terminal block.
Red- DCIN +
Black- DCIN-

IMPORTANT: To ensure
proper power at the panel,
18AWG wire, no longer
than 25 feet, should be
used between the Panel
and the Power Supply.
Plug in battery connector
CAUTION: Once connected, DO NOT unplug
the battery without following proper power
down procedures
(page 97)
. Disconnecting the
battery may result in data corruption or panel
failure and a void of the manufacturer warranty.

Connect the
wire to
Power Supply terminals.
Red- Positive
Black- Negative
IMPORTANT: Reversing
polarity on these wires
may cause damage to
the IQ Panel.
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112 HARDWARE
MOUNTING THE HARDWARE
Slide bottom of panel up
to the
back plate and tilt
upward until it snaps in
place.
Replace retainer screw and
tighten
Fasten provided power
supply bracket to receptacle,
(upside down for Decora
style plugs). Then snap-in
power supply.

WARNING: DO NOT
CONNECT TO A SWITCHED
OUTLET, GFI OR A HIGH
VOLTAGE RECEPTACLE

Once connected to
primary power, panel
should power up within
30-45 seconds
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112 SOFTWARE SOFTWARE
HOME SCREEN OVERVIEW
Header or
“Status” Bar
Primary
User
Interface
Footer or
“Help” Bar
FIND IT
The home screen is divided into three sections. The header shows the date, time and is
color coded to show current status. The primary user i
nterface contains the panel apps,
and the footer holds settings, help, and the dealer contact portal.
Home
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112 SOFTWARE
HEADER OR “STATUS” BAR
The
green
header is labeled “System Ready – Disarmed” which
indicates that all of the
sensors are closed and the system is ready to be armed.
The
yellow
header is labeled “System Not Ready – Disarmed” which indicates that one or
more of the sensors are tampered or open.
Touch the bar to see a list of these sensors.
The
red
header is labeled “System Armed-Away Mode”
which indicates that ALL non-
bypassed sensors are armed.
The header or “Status” bar shows the date, time and is color coded to show the current system status
.
The panel’s “Panic” and
“Home” buttons also
illuminate to show panel
status. These LED lights will
NOT illuminate if the panel
is running on battery only
Green LED when disarmed
Red LED when armed
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The
orange
header is labeled “System Armed-Stay Mode”
which indicates that non-
bypassed doors and windows are armed. SOFTWARE
FOOTER
The footer bar contains Settings, Help and
Contact Us (dealer contact portal).
Settings
Access panel installation and customization options. This area requires a valid Dealer,
Installer or
Master code and provides varied access by user permission level.
Help
Access video tutorials, FAQs, and URLs for other documentation.
Contact Us
Access dealer/security provider contact information including phone numbers, website and e-mail
address for support and service.
(content pushed automatically from dealer’s Alarm.com account)
?
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112 SOFTWARE
SETTINGS
To access Settings you must enter a code, however only the
Dealer and Installer code has access to installation options.
The

Master Code does NOT have access to the installation menu.

FIND IT
Settings
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112
Default Installer Code
1111
Default Master Code
1234
Access to all
functions to install
and customize the
panel and
peripherals
Access to limited
functions,
including editing
sensor names,
camera app,
user
management,
and connecting
to Wi-Fi
Default Dealer
Code
2222
Access to all
functions to install
and customize the
panel and
peripherals
as well
as Master Reset
and Dealer
Contact. SOFTWARE
SETTINGS MENU
FIND IT
Settings
Installer Code Access
Master Code Access
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Settings Menu accessed through the
Installer Code:
1111
Settings Menu accessed through the
Dealer Code:
2222 INSTALLATION INSTALLATION
INSTALLATION
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
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112 INSTALLATION
SECURITY ACCOUNT
FIND IT
Settings
Installation
Security
Account
Setting
Default
Description
Account Number
blank
Security provider account number (up to 10 characters)
Power Management
Enabled
An energy-saving function when running on battery power only
Power Management Sleep
Timeout
5
Panel initiates power management mode a specified number of
minutes after last touch
SIA Power Restoration
Disabled
Turn on or off sensor hold for 60 seconds during power restore
Loss of Supervisory Signals
for Emergency Sensors
4
Select the length in hours (4,12,24) before reporting a loss of
supervision on life safety devices.
Loss of Supervisory Signals
for Non Emergency Sensors
24
Select the length in hours (4,12,24) before reporting a loss of
supervision on security devices.
Loss of AC Power Timeout
3
Select the length in minutes (1-10) before reporting an AC power
loss.
Loss of Cell Signal Timeout
30
Select the length in minutes (10-120) before reporting a loss in
cellular signal.
Communication Test
Monthly
Determines the interval (Weekly, Monthly or Never) that the panel
sends a periodic “communication test”
Installer Code Access
Master Code Access
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112 INSTALLATION
SECURITY ACCOUNT
FIND IT
Installer Code Access
Master Code Access
Setting
Default
Description
SIA Limits
Enabled
When
enabled
, the range for entry and exit delays is as follows:


-Entry delay: 30-240 seconds, Exit Delay: 45-254 seconds


When
disabled
, the range for entry and exit delays are as follows:


-Entry delay:
5 to 240 seconds, Exit delay: 5 to 254 seconds
When
enabled
the range for Dialer Delay is: 15 to 45 seconds


When
disabled
the range for Dialer Delay is: 0 to 254 s
econds
Weather Temperature
F
Select the temperature format. (Fahrenheit or Celsius)
Languages
English
Select a panel language. All settings and menus will change except
videos. (English, French and Spanish)
Favorite Languages
English/
Spanish
Select your favorite languages. This setting determines what 2
languages the bi-lingual toggle uses in the Apps section. Favorite 1 is
the primary language on the panel, Favorite 2 is the secondary
language. (English, French and Spanish)
IQ2 Panel
Disabled
Enable or Disable the ability to pair an IQ2 secondary panel.
Settings
Installation
Security
Account
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112 INSTALLATION
SECURITY ACCOUNT
FIND IT
Installer Code Access
Master Code Access
Setting
Default
Description
Jam Detection*
Disabled
When enabled the system can detect when an unusual amount of
RF signals are being transmitted leading to a potential panel
malfunction. This will report to the central station and handled
accordingly.
Note: Applies to
panels with RF PIC Version 7 or higher
Jam Detection Local Alarm*
Disabled
When enabled the system will sound a local alarm. “Jam Detection”
must be active for this to function properly.
RF Jam Sensitvity Level*
Low
Choose between HIGH and LOW sensitivity levels.
Open/Close Reports
Allowed For Auto Learn
Enabled
When
enabled
, this setting allows an open/close of a sensor to
trigger “Auto Learn Sensor”. When
Disabled
, a sensor must be
Tampered to trigger Auto Learn.
Settings
Installation
Security
Account
* Additional options available
only through the Dealer Code.
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112 INSTALLATION
SECURITY SENSORS
FIND IT
Settings
Installation
Security
Sensors
Auto
Learn Sensor
Pair sensors quickly by tripping or
tampering and then editing the
information
Add Sensor

Pair sensors manually by typing in
a DL code or Serial number
Edit Sensor
Make changes to existing sensors
Delete Sensor
Remove sensor
Sensor Status
Monitor sensor status in
realtime.
Sensor Group
Quick reference to all sensor
groups and their actions
Security Sensors
Add, edit or remove up to 64 security or life safety devices. 5 of which being
allocated for image sensors.
Installer Code Access
Master Code Access
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112 INSTALLATION
AUTO
LEARN SENSOR
1. Select “Auto
Learn Sensor”
2. Open and close or tamper a sensor to enroll. Image
sensors have a 2 min enrolling window. For contacts
HARDWIRED
into EXT 1 or 2 on the back of the panel,
simply open the contact.
Note that HW contacts can only be learned
in as Door/Window, Motion or Glass Break Sensor Type.
3.
Panel will chime and display the sensor’s DL code, or
HW1/HW2 for hardwired contacts. Select OK to confirm.
4.
Use drop down menus and “smart” filters to program
Sensor Group, Chime etc..
5. Select “Add New
” to complete and move to the next
sensor.
FIND IT
Settings
Installation
Security Sensors
Auto
Learn
Sensor
Installer Code Access
Master Code Access
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112 INSTALLATION
ADD SENSOR
1. Select “Add Sensor”
(NOTE: These same fields can be
edited later from the “Edit Sensor” app)
2. Tap the field marked “
Sensor DL ID
” to open the
keyboard. Enter the six digit DL code
on the back of the
device and touch “Done”
3. Choose
sensor

type
from list
8. Click “Add New
” to save the information and
complete the process.
FIND IT
Settings
4. Choose
sensor

name
from the list
or create a “Custom
Name” using the built in keyboard with Text to Speech.
5. Choose
chime type
from list
6. Indicate
sensor group
from list
7. Indicate whether you want
voice prompts
on or off
Installation
Security Sensors
Add
Sensor
Installer Code Access
Master Code Access
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112 When adding or editing security devices you can choose from the following sensor types:
Door/Window
Motion
Glass Break
Key Fob

Keypad

Auxiliary
Pendant
Smoke Detector
CO Detector
Hardwire Translator

Wireless
Translator
Heat
Water

Shock Sensor

Freeze
Tilt

Image Sensor
Door Bell
Smoke-M
Door/Window-M
Occupancy Sensor
INSTALLATION
SENSOR TYPES
FIND IT
Settings
Installation
Security Sensors
AutoLearn
Sensor
Installer Code Access
Master Code Access
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112 INSTALLATION
SENSOR
NAME
When you select the sensor name field you can choose from a variety of preset sensor
names by scrolling up and down or create a custom description.
FIND IT
Settings
Installation
Security Sensors
AutoLearn
Sensor
Installer Code Access
Master Code Access
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112 INSTALLATION
SENSOR NAME: CUSTOM DESCRIPTION
When you select “Custom Description” as your sensor name the android keyboard will
appear. Type in the desired name (up to 24 characters, alphanumeric only, no special
characters) and click “Done.” The name will appear in the field next to “Sensor Name.”
FIND IT
Settings
Installation
Security Sensors
AutoLearn
Sensor
Type sensor name,
touch “Done”
Name appears
in the box
Installer Code Access
Master Code Access
Use the Android Keyboard to type
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112 INSTALLATION
CHIME TYPE
FIND IT
Settings
Installation
Security Sensors
AutoLearn
Sensor
Because of the dynamic nature of the way the IQ panel pairs and understands each
individual sensor, you can program each sensor to have a unique chime or even turn
chiming off for that individual sensor. To customize your chime for a particular sensor
touch the chime type button and choose from the list.
Installer Code Access
Master Code Access
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112 INSTALLATION
SENSOR GROUP
FIND IT
Settings
Installation
Security Sensors
AutoLearn
Sensor
Customizing the sensor group will change
the behavior of the panel. Sensor groups
are tied directly to your sensor type, so
only the groups available for that type of
sensor will be displayed. To edit sensor
group, touch the “Sensor Group” button.
You can find a full list of sensor
groups on the panel inside the
“Sensor Group” app under
“Security Sensors.”
You can also find descriptions of
how these sensor groups behave
on the following pages.
Installer Code Access
Master Code Access
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112 SENSOR GROUPS
DOOR/WINDOW
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal
Delay
Y
Gives a period of time to exit the home or to disarm the panel
when returning before sounding the alarm.
12
Entry-Exit- Long Delay
Y
Gives a period of time to exit the home or to disarm the panel
when returning before sounding the alarm. This can be a separate
delay from the “normal delay”.
13
Instant Perimeter D/W
Y
Door or window that triggers alarm
instantly
when system is
armed
14
Instant Interior Door
Y
An interior sensor that triggers an alarm
instantly
while armed to
both stay and away. Does not trip if an entry/exit sensor is tripped
first.
16
Away Instant- Follower
Delay
Y
Interior door that
triggers alarm instantly
when system is armed

to away mode only
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112 SENSOR GROUPS
DOOR/WINDOW
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime
only
sensor when “Activity Monitoring” is active, regardless of
panel status. Used for medicine cabinets, chemical storage etc.
8
Reporting Safety
Sensor
Y
This sensor reports to the central station and
triggers
an alarm

when “Activity Monitoring” is active, regardless of panel status.
9
Delayed Reporting
Safety Sensor
Y
This sensor reports to the central station and triggers an alarm
when "Activity Monitoring" is active, regardless of panel status.
This sensor has an entry delay.
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112 SENSOR GROUPS
MOTION/IMAGE SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
17
Away- Instant Motion
Y
Active only when armed to “Away”, and trips instantly when motion
is detected. Does
not
trip if an entry/exit sensor is tripped first.
15
Stay- Instant Motion
Y
Also active when armed to “Stay”, and trips instantly when motion
is detected. Does
not
trip if an entry/exit sensor is tripped first.
35
Stay- Delay Motion
Y
Also active when armed to “Stay”. Triggers an entry delay when
motion is detected. Does
not
trip if an entry/exit sensor is tripped
first.
20
Away- Delay Motion
Y
Active when armed to “Away”. Triggers an entry delay when motion
is detected. Does
not
trip if an entry/exit sensor is tripped first.
25
Safety Motion
Y
This sensor does
not
report or trigger an alarm. This is a chime only
sensor when “Activity Monitoring” is active, regardless of panel
status. Used for medicine cabinets, storage, activity tracking, etc.
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112 SENSOR GROUPS
GLASS
BREAK
GROUP
NAME
SUPERVISED
SCENARIO
13
Glass Break
Y
Arms IQ Glass in both “Stay” and “Away” mode
17
Glass Break -Away Only
Y
Arms IQ Glass in “Away” mode only
KEY FOB
GROUP
NAME
SUPERVISED
SCENARIO
1
Mobile Intrusion
N
Worn or carried
, the button(s) is/are programmed to trigger a
police
panic
6
Mobile
Auxiliary
N
Worn
as a wrist watch or pendant, the button(s) is/are programmed to
trigger
an auxiliary panic.
4
Fixed
Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are
programmed to trigger
an auxiliary panic. SENSOR GROUPS
KEYPAD
GROUP
NAME
SUPERVISED
SCENARIO
0
Fixed Intrusion
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
police panic
2
Fixed Silent
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
silent police panic
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112 SENSOR GROUPS
AUXILIARY
PENDANT
GROUP
NAME
SUPERVISED
SCENARIO
6
Mobile
Auxiliary
N
Worn
as a wrist watch or pendant, the button(s) is/are programmed to
trigger
an auxiliary panic.
1
Mobile Intrusion
N
Worn or carried
, the button(s) is/are programmed to trigger a
police
panic
0
Fixed Intrusion
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
police panic
2
Fixed Silent
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
silent police panic
4
Fixed
Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are
programmed to trigger
an auxiliary panic
25
Safety Auxiliary
Pendant
N
Used for local alerts like a nurse call button. Will not report an alarm to
the Central Station.
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112 SENSOR GROUPS
SMOKE DETECTOR/HEAT
GROUP
NAME
SUPERVISED
SCENARIO
26
Smoke-Heat
Y
Triggers an alarm when sensor detects smoke/rapid rise in
heat.
GROUP
NAME
SUPERVISED
SCENARIO
34
CO
Y
Triggers an alarm when sensor detects Carbon Monoxide.
CO DETECTOR
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112 HARDWIRE
TRANSLATOR
GROUP
NAME
SUPERVISED
SCENARIO
13
Takeover
Y
Triggers an alarm when sensor is tampered in “Stay” or
“Away” mode
GROUP
NAME
SUPERVISED
SCENARIO
13
Translator
Y
Triggers an alarm when sensor is tampered in “Stay” or
“Away” mode
WIRELESS TRANSLATOR
SENSOR GROUPS
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112 SENSOR GROUPS
GROUP
NAME
SUPERVISED
SCENARIO
38
Water Sensor
Y
Triggers an alarm when sensor detects presence of water
SHOCK SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
13
Shock-Glass-Break
Y
Arms and trips shock sensors immediately when armed to
both “Stay” and “Away”
17
Glass-Break-Away
Only
Y
Arms and trips shock sensors immediately when armed only
to “Away”.
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112
Please note:
When selecting “Water” you will see two additional options under “Sensor Sub-Type”
For IQ TempH20 (QS5500-PO1) & the IQ Flood (QS5516-840) select “Multi-Function-1”, for all others, select “Flood-2”
Please note:
When selecting “Shock” you will see two additional options under “Sensor Sub-Type”
For IQ Shock select “IQ Shock”, for all others select “Other Shock”
WATER SENSOR GROUPS
TILT
GROUP
NAME
SUPERVISED
SCENARIO
12
Entry-Exit- Long
Delay
Y
Triggers alarm after “long delay” expires. Arms with both
“Stay” and “Away.
10
Entry-Exit- Normal
Delay
Y
Triggers alarm after “normal delay” expires. Arms with both
“Stay” and “Away”
25
Garage Tilt- Safety Tilt
Y
This sensor does
not
report or trigger an alarm. This is a
chime only sensor when “Activity Monitoring” is active,
regardless of panel status. Great for detached garage/shops.
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112
FREEZE
GROUP
NAME
SUPERVISED
SCENARIO
52
Freeze
Y
Triggers an alarm when sensor detects low temperatures SENSOR GROUPS
SMOKE-M
GROUP
NAME
SUPERVISED
SCENARIO
26
Smoke-Heat
Y
Triggers an alarm when sensor detects smoke or a “rapid rise
of heat”. Use
ONLY
with Qolsys multi-sensor smoke
(QS5110-840).

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112
DOOR BELL
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime only sensor when “Activity Monitoring” is active,
regardless of panel status. great to automate lights, cameras
and notifications etc. SENSOR GROUPS
DOOR/WINDOW-M
(For use only with Multi-function Door/Window Sensors)
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal
Delay
Y
Gives a period of time to exit the home or to disarm the panel
when returning before sounding the alarm.
12
Entry-Exit- Long Delay
Y
Gives a period of time to exit the home or to disarm the panel
when returning before sounding the alarm. This can be a separate
delay from the “normal delay”.
13
Instant Perimeter D/W
Y
Door or window that triggers alarm
instantly
when system is
armed
14
Instant Interior Door
Y
An interior sensor that triggers an alarm
instantly
while armed to
both stay and away. Does not trip if an entry/exit sensor is tripped
first.
16
Away Instant- Follower
Delay
Y
Interior door that
triggers alarm instantly
when system is armed

to away mode only
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112 SENSOR GROUPS
DOOR/WINDOW-M
(For use only with Multi-function Door/Window Sensors)
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime
only
sensor when “Activity Monitoring” is active, regardless of
panel status. Used for medicine cabinets, chemical storage etc.
8
Reporting Safety
Sensor
Y
This sensor reports to the central station and
triggers
an alarm

when “Activity Monitoring
” is active, regardless of panel status.
9
Delayed Reporting
Safety Sensor
Y
This sensor reports to the central station and triggers an alarm
when "Activity Monitoring
" is active, regardless of panel status.
This sensor has an entry delay.
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112
OCCUPANCY SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
25
Occupancy Sensor
Y
This sensor group is to be used for monitoring activity in the
home. This group does not report to a CS. INSTALLATION
VOICE PROMPT
FIND IT
Settings
Installation
Security Sensors
AutoLearn
Sensor
Voice prompts annunciate the sensor
name when the sensor is opened or
tripped.*
For door/window sensors, voice prompts
are defaulted to “On”. For most other
sensors the default is “Off.” To change
this simply touch the Voice Prompt
button and make the desired adjustment
(on/off).
With the IQ Panel you can toggle each of these on or off for each individual sensor, leaving
voice prompts on some doors while turning them off on others.
*
NOTE: Sensors programmed as “Safety Sensors” will also audibly report when they have been
closed.
Installer Code Access
Master Code Access
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112 Setting
Default
Description
Thermostats
3
Maximum number of supported Thermostats is 5
Smart Sockets
5
Maximum number of supported IQ Smart Sockets is 18
Lights
5
Max number of supported Z-Wave light modules is 30
Door Locks
6
Maximum number of supported Z-Wave Door Locks is 6
Other Devices
5
Maximum number of misc Z-Wave devices is 1
6
Allow Master Code
Z-Wave Settings
Disabled
Allow Master User Code to access “Home Control Settings
”
Allw Master Code Z-
Wave Management
Disabled
Allow Master User Code to access “
Home Control Devices”
INSTALLATION
HOME CONTROL
SETTINGS
FIND IT
Settings
Installation
Home Control
Settings
Home Control Settings allow an installer to set a maximum number of Z-Wave devices
allowed on the IQ Panel in all categories and to control other Z-Wave settings.
Installer Code Access
Master Code Access
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112 Setting
Default
Description
Access to
Automation
Enabled
When
enabled
it allows the ability to apply simple automated
actions to lights and switches directly from the panel
.
Z-Wave
Enabled
Activate or deactivate Z-Wave radio.
Primary Controller
Enabled
Allows the panel to act as the primary Z-Wave controller (enabled),
or as a secondary controller (disabled).
INSTALLATION
HOME CONTROL
SETTINGS
FIND IT
Settings
Installation
Home Control
Settings
Installer Code Access
Master Code Access
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112 INSTALLATION
HOME CONTROL
DEVICES
FIND IT
Settings
Installation
Add Device
Pair new devices
Edit Device
Make changes to existing devices
Clear
Device
Clears or resets the memory of a Z-
Wave device.
(R
equires you touch the
“Pair” button on the device)
Delete Device From Panel

Remove a Z-Wave device from
the IQ Panel’s memory
(does not
require you to have the device)
Remove All Devices

Delete all Z-Wave devices from
the IQ Panel’s
memory
Home Control
Devices
Add, Edit, Clear and remove Z-Wave peripherals in Home Control Devices.
Rediscover Network

Re-establishing connection to
devices on the Z-Wave network.
Installer Code Access
Master Code Access
Home Control
Devices
Neighbor Info

Displays which neighboring Z-
Wave devices help establish a
connection to the panel.
Z-Wave Counters

Shows # Z-Wave commands by
category
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112 INSTALLATION
ADD DEVICE
1. Select “Add Device”
2. Touch “Pair”
3. Press the “Pair” or “Learn” button on the device when
the message appears.
(see individual device documentation for
instructions on button location)
FIND IT
Settings
Installation
Add Device
4. Adjust the device name
by touching and making the
appropriate selections.
6. Click “Add” to save the information and complete the
process. (Adjustments can be made later from “Edit Device”
app
)
Installer Code Access
Master Code Access
Home Control
Devices
5. Select “
Automation” to enable simple light rules.
-
Night
: Turns light on at 7pm and off at 6am
-
Evening
: Turns light on at 7pm and off at 11pm
-
Front Door
: Turns light on for 15mins when Front Door
opens (must have a sensor with the default quick name
“Front Door” added in the panel).
-
Doorbell
: Turns light on for 15 min. when
Doorbell is
activated (must have a sensor with the default quick name
“Doorbell” added in the panel). INSTALLATION
CLEAR DEVICE
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Home Control
Devices
Clear Device
Clears Z-Wave device from a network, whether it was enrolled with another
controller previously or the IQ Panel.
Touch
“Clear Device”
Panel will start sending a
“Clear” signal
Press
“Pair” or “Learn”
button on device*
*
Note: each Z-Wave device is different, and not all devices have a hard button to pair or learn.
Refer to your device’s installation manual for specifics on pairing or learning.
Panel returns to
Home Control
Device menu
when complete
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112 INSTALLATION
DELETE DEVICE
FROM PANEL
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Home Control
Devices
Delete Device
From Panel
Deletes Z-Wave device from the panel. This does not clear the device’s memory.
Before adding the device to another network see instructions on how to “Clear” a
Z-Wave device.
Touch
“Delete Device
From Panel”
Check the boxes next to the
device(s) you want to delete
Touch “Delete”
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112 INSTALLATION
REMOVE ALL DEVICES
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Home Control
Devices
Remove All
Devices
Deletes all Z-wave devices from the panel and resets the panel’s Z-Wave
controller.
Touching “Remove
All Devices” brings a
confirmation pop-up
asking you to confirm
your decision to
remove all devices.
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112 INSTALLATION
REDISCOVER NETWORK
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Home Control
Devices
Rediscover
Network
Rediscover network if a Z-Wave device has been moved, removed or added to
the panel.
This helps remap and optimize the Z-Wave mesh network.
Check the box next
to the device(s) you
want to rediscover
Touch “Rediscover”
When complete the status
will log date and time of
completed rediscovery
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112 INSTALLATION
NEIGHBOR INFO
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Home Control
Devices
Neighbor Info
Neighbor info shows which devices depend on another to connect to the panel.
This information can help you determine when a repeater may be needed. The
more neighbors a device has the more paths it has to communicate with the
panel.
Touch “View” next
to any device and a
pop-up will appear
listing it’s “Neighbor
Nodes”
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112 INSTALLATION
COUNTERS
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Home Control
Devices
Counters
Counters shows commands sent to Z-Wave devices.
Acknowledged (“Acked”)
commands are good. A large amount of Failed commands signifies that the
network isn’t very efficient or that devices may be out of range. Try rediscovering
the network or adding additional devices.
COUNTER
DESCRIPTION
Acked commands
no auto route
Command was successful and acknowledged by the sensor; it did not use the normal
automatic Z-Wave network route to execute the command for this device (command
was re-routed on the Z-Wave network in order to succeed)
Acked commands
auto route
Command was successful and acknowledged by the sensor;
 
it used the normal
automatic Z-Wave network route to execute the command for this device.
Failed commands
network failed
Not possible to transmit data because Z-Wave network is busy (jammed). Command
failed to execute.
Network failed
Not possible to transmit data because Z-Wave network is busy (jammed). Command
failed to execute
Network not idle
Auto-­‐routed
 command
 failed
 because
 Z-­‐Wave
 network
 is
 not
 yet
 stable.
 
 Command
 failed
 
to
 execute.
 
Network no route
Auto-routed command failed because there is no successful Z-Wave network route to
the device.
 
Command failed to execute
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112 INSTALLATION
TIMER
FIND IT
Settings
Installation
Timer
Setting
Default
Description
Normal Entry-
Exit Delay
Entry: 30


Exit: 60


Entry Delay:
How much time users have to enter their code after opening a
door programmed as an Normal Entry/Exit delay door

When SIA Limits enabled: 30 to 240 seconds
When SIA Limits disabled: 05 to 240 seconds
Exit Delay:

How much time users have to exit the location before the panel
arms itself.
When SIA Limits enabled: 45 to 254 seconds
When SIA Limits disabled: 05 to 254 seconds
Long Entry-Exit
Delay
Entry:
100


Exit: 120


Change entry and exit delay lengths in the “Timer” app.
Installer Code Access
Master Code Access
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112 INSTALLATION
SOUND
FIND IT
Settings
Installation
Sound
Setting
Description
Volume
Controls the master volume for the entire panel and all its audible functions (except siren)
including tones, videos, voice chimes, etc
Edit Chimes
Allows you to select from various chimes for each individual device.
Voice Settings
Indicates whether the panel should “speak.” Sensors, Panel messages, Activity Monitoring
Sensors, and home control device actions can all be toggled independently.
(unchecking a
box disables the individual feature, unchecking the primary box disables all)
Chime Settings
Indicates whether the panel should emit tones/beeps. Sensors, Panel and Activity
Monitoring Sensors can all be toggled independently.
(unchecking box disables feature)
The IQ panel sound settings can be found here as well as inside the “apps"
section of the panel on the home screen. Master Code has access to this
section as well as installer code.
Installer Code Access
Master Code Access
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112 Setting
Description
All Trouble
Beeps
Toggles all sensor and panel trouble beeps on or off
Sensor Low
Battery
Panel sounds when a sensor’s battery is low. Chime type and frequency are set below.
Sensor Tamper
Beeps
Panel sounds when a sensor is tampered. Chime type and frequency are set below.
Panel Trouble

Beeps
Panel sounds when tampered or opened. Chime type and frequency are set below.
Edit Trouble
Beep Chimes
Select the chime type for Sensor Low Battery, Sensor Tamper, and Panel Tamper.
Trouble Beeps
Timeout
determines the amount of time between each trouble beep. Length can be set between
3-60 mins. (default is 30
mins)
INSTALLATION
SOUND
FIND IT
Settings
Installation
Sound
Installer Code Access
Master Code Access
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112 INSTALLATION
SYSTEM LOGS
FIND IT
Settings
Installation
System
Logs
Setting
Default
Description
Upload logs to
the server
Requires
manual
push
Tell the panel to begin uploading a history of it's activity to the server. This
information is used to troubleshoot bugs and diagnose panel problems. The
panel will upload any logs saved in it’s memory
Auto Upload
Logs
Disabled
Automatically upload the system’s log to the servers every 2 hours
Log Level
Debug
Tell the panel how much information to record in log files.




No log output:
No information recorded
Fatal
: Record fatal or severely problematic information only
Error
: Record all errors and fatal issues
Warn
: Record warnings, errors, and fatal issues


Info
: Record all generic, non-customer related information


Debug
: Record diagnostic messages, Info, Warnings, Errors, and Fatal issues


Verbose
: Record all non-customer identifying information
System logs allow the panel to send non-customer identifying information to
the server for troubleshooting and bug identification.
Installer Code Access
Master Code Access
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112 INSTALLATION
UPGRADE SOFTWARE
FIND IT
Settings
Installation
Upgrade
Software
Setting
Description
Delete all Sensors and Devices
Erases all security sensors and Z-Wave devices from the panel.
Master Reset*
Erases all content and settings and restores panel to factory defaults
Image Sensor Module Reset*
Resets the Image Sensor Module
Reset Panel With Last Backup
Image*
The panel will be restored with the most recent backup image used.
Upgrade Using Network
Search the network for updates and install new software
IQ2 Panel Upgrade Using Network
Search the network for updates and install new software for IQ2 secondary
tablets paired with the primary
Upgrade Using SD Card
Search an inserted SD Card for updates and install new software
Patch Tag
A code corresponding to a specific software update on the server.
Automatic Upgrade
Allow the panel to update it’s software as new versions become available
Automatic Upgrade Interval
Determines interval IQ Panel will look for software updates.
(Default 24 hrs)
Upgrade the panel software using Wifi, Cellular or an SD Card.
Installer Code Access
Master Code Access
* Additional options available
only through the Dealer Code. INSTALLATION
SIREN AND ALARMS
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Siren and
Alarms
Setting
Default
Description
Disable Siren
Disabled
Turn internal piezo siren (and external siren, if connected) on or off.
Note:
This will also turn off the siren for all panel panic buttons
(Police, Fire & Auxiliary). As a precaution, 30 minutes after enabling
this setting the Fire panic will automatically become audible again.
Siren Annunciation
Disabled
Panel siren pauses periodically to announce which locations have
triggered the alarm.
Fire Verification
Disabled
When disabled, fire alarm is triggered with a single fire event from
smoke detector. When enabled, panel requires two fire events from
smoke detector (one detector twice or two detects once each)
Severe Weather Siren
Warning
Enabled
When enabled, siren will sound when the panel receives a severe
weather alert. When disabled, panel will use severe weather chime
Dialer Delay
:30
Amount of time (in seconds) before panel will attempt call to
central station after an alarm event is triggered


When SIA Limits enabled: :15 to :45 seconds


When SIA Limits disabled: :0 to :254 s
econds
Siren Timeout
4 min
Determine how long before siren stops sounding during an alarm
event (4 minutes to 8 minutes)
Water/Freeze Siren
Enabled
When enabled, siren will sound when a water or freeze detector is
triggered. When disabled, the panel emits a “water” tone.
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112 INSTALLATION
SIREN AND ALARMS
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Siren and
Alarms
Setting
Default
Description
Police Panic
Enabled
Allows Police Panic to be enabled or disabled. When
disabled
the
Police panic icon will disappear from the emergency panic page.
Fire Panic
Enabled
Allows Fire Panic to be enabled or disabled. When
disabled
the Fire
panic icon will disappear from the emergency panic page.
Auxiliary Panic
Enabled
Allows Auxiliary Panic to be enabled or disabled. When
disabled

the Auxiliary panic icon will disappear from the emergency panic
page.
Allow Master Code To
Access Siren and Alarms
Disabled
Allow the Master code to access these features and settings
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112 INSTALLATION
SECURITY AND ARMING
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Security
and Arming
Setting
Default
Description
Dealer Code*
2222
Code to access all functions to install and customize the panel and
peripherals as well as Master Reset and Dealer Contact. 4 digits.
Installer Code
1111
Code to access all functions to install and customize the panel and
peripherals. 4 digits.
Duress Authentication
Disabled
When
disabled
, duress codes are not allowed to be added to the
system. When
enabled
, a duress code can be added.
Secure Camera
Disabled
When
enabled
, requires a Master or User code to access the
Camera app
.
Secure Delete Images
Enabled
When
enabled
, a Master code is required to delete Disarm and
Image S
ensor photos.
Secure Arming
Disabled
When
enabled, r
equires a Master, User or Guest code to arm the
panel
.
Refuse Arming When
Battery Low
Disabled
Will not allow panel to arm if battery is low (below 30%).
Auto Bypass
Enabled
Toggle whether or not to bypass open or tampered sensors
automatically.
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112
* Additional options available
only through the Dealer Code. INSTALLATION
SECURITY AND ARMING
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Security
and Arming
Auto Stay
Enabled
If panel is armed “Away” but a delay door is not opened, the panel
assumes you are still home and changes arming to “Stay” mode
Arm Stay No Delay:
Enabled
When
enabled
, arms stay immediately with no Exit Delay or
countdown timer
Auto Exit Time Extension
Enabled
Automatically extend the countdown timer if delay door is opened
twice during
the Exit Delay period
Keyfob Instant Arming
Enabled
When
enabled
, a keyfob will arm the system instantly with no Exit
Delay. When
disabled
, arming from a keyfob will start the Exit
Delay countdown
Allow Keyfob to Disarm
Alarms
Disabled
When
enabled
this will Allow a keyfob to disarm alarms except for
panics originating from the same key fob
Secure Keyfob
Disabled
When
enabled,
a keyfob is allowed to arm the system
Stay or
Away, but it cannot be used to Disarm the system
Allow Master Code to Access
Security and Arming
Disabled
Allow the Master code to access these features and settings
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112 INSTALLATION
CAMERA SETTINGS
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
Camera
Settings
Setting
Default
Description
Disarm Photos
Enabled
When
enabled
, the built-in camera will take a single photograph when a
user disarms the panel. When
disabled
, the panel will not capture
images upon disarm.
Alarm Photos
Enabled
When an alarm is triggered the panel will take 2 photos. One when the
alarm has been triggered and the second at the end.
Allow Master Code to
Access Image Settings
Disabled
Allow the Master code to access these features and settings
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112 INSTALLATION
DEVICE LIST*
FIND IT
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112
DEVICE LIST

Shows device specific information for programmed Home Control devices.
Settings
Device List
* Additional option
available only through the
Dealer Code.

By pressing “Info” you will
find the following
information for that selected
device.
Product Info
Protocol Info
Application Info
Supported Command Class INSTALLATION
IQ2 DEVICES
FIND IT
Settings
IQ2
Devices
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112
Up to 3 IQ2 secondary tablets can be paired with the IQ Panel.
To add a new IQ2 device:
1- Touch “Add New”
2- Name the device
3- Enter the IP Address*
(located in
“Settings” then “About” on the IQ2
secondary tablet)

4- Touch “Save”
*Note: Both the
primary and IQ2
secondary must be
connected to the
same wi-fi network
Installer Code Access
Master Code Access INSTALLATION
DUAL PATH
FIND IT
Settings
Dual Path
Installer Code Access
Master Code Access
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112
When enabled, dual path connectivity allows the IQ Panel to use both cellular
and Wi-Fi radios for signals and communication simultaneously.
By default Dual-Path Control is
enabled. To disable, “un-check”
the box.
You can also run a Dual-Path
Wi-Fi test to ensure that the
Dual Path is connecting
properly by pressing “Start”.
Unlike the standard Wi-Fi test
(which checks connection to
the router) the panel will check
its connection all the way to
Alarm.com.
*Note: The IQ Panel must be connected to a wi-fi network to enable Dual Path SYSTEM TESTS SYSTEM TESTS
SYSTEM TESTS
FIND IT
Settings
System
Tests
Wi-Fi Test
Test the panel’s connection to
the wireless (Wi-Fi) network
Sensor Test
Test the panel’s communication
with individual security sensors
Cellular Test
Test the panel’s connection to
the cellular network
Image Sensor Config

Test the panel’s connection to
Image Sensors
Home Control
Test
Test the panel’s
communication with
individual Z-Wave devices
System Tests
There are several tests you can run to ensure the system is operating properly.
Installer Code Access
Master Code Access
Panel
Test
Runs through a full diagnostic
of every panel system
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112
IQ2 Devices Test

Runs a connectivity test with
connected IQ2 secondary
tablets. SYSTEM TESTS
WI-FI TEST
FIND IT
Settings
Wi-Fi Test
The Wi-Fi test checks the IQ panel’s connection to your network. Before
running this test, be sure to connect the panel to the network. See
“customization” section
for directions on connecting to Wi-Fi.
A successful test will result in a “pass” and indicates the date and time of the test.
To perform a Wi-Fi Test, touch the “Run” button.
Note: If test fails, please check your Wi-Fi settings.
System
Tests
Wi-Fi
Test
Installer Code Access
Master Code Access
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112 SYSTEM TESTS
SENSOR TEST
FIND IT
Settings
System
Tests
Sensor Test
The panel can test it’s connection and communication to the individual
security sensors. Before running this test there must be at least one security
sensor paired with the system.
Sensor Test
Sensors connected to the panel will appear on the screen. Tamper or open a sensor to
test. (refer to individual sensor documentation for instructions if needed)
.
Installer Code Access
Master Code Access
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112
Excellent
3+ RF packets received
Pass
1 - 2 RF packets received
No Signal
No RF packets received
The panel will audibly report and display test
results for the sensor being tested. System
Tests
Cellular

Test
SYSTEM TESTS
CELLULAR
TEST
FIND IT
Settings
Cellular Test
Test the panel’s built-in cellular radio connection. You must first activate the
radio through
alarm.com
prior to this test.
To begin the test press
“Start” and watch for the
results on the screen.
OTASP

The OTASP function is used to register the
built in CDMA module with the Verizon
network
. This should already have been
completed at the factory and if attempted
will generate a pop up warning. The OTASP
option will not appear on a HSPA panel.
Installer Code Access
Master Code Access
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112 SYSTEM TESTS
IMAGE SENSOR
CONFIG
FIND IT
Settings
System
Tests
Image Sensor Config

Test the image sensor’s connectivity with the panel to ensure they are
communicating properly and are able to take photos.
Image Sensor
Config
Select the desired Image Sensor by
touching “View” next to it’s name
Touch
“Sensor Tests”
Installer Code Access
Master Code Access
Choose an Image Sensor to Test:
Select the test you want to run
:
PIR Test
checks the motion sensor
Request Peek In
tests the camera (results
appear in the Camera App and on the
customer’s Alarm.com
)
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112 SYSTEM TESTS
HOME CONTROL
TEST
FIND IT
Settings
System Tests
Home Control
Test
Test the connection between the panel and enrolled Z-Wave devices to
ensure they are communicating properly.
Home Control

Test
Note: If a test fails, relocate device, change batteries and/or rediscover network
.
To perform a Home Control Test, touch the “Run” button. A successful test will result in
a “Pass” and a time stamp.

Installer Code Access
Master Code Access
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112 SYSTEM TESTS
PANEL
TEST
FIND IT
Settings
System Tests
Panel
Test
The panel can test
all its connections and capabilities with this single, easy to
use test. Each test can be initiated manually or use the “Run All” button to
run all tests at once.
Panel
Test
Installer Code Access
Master Code Access
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112
Results

Test results are
reported as “pass/fail”
and are color coded
green or red. Under
“Test Time” the date
and time of the test. SYSTEM TESTS
IQ2 DEVICES
TEST
FIND IT
Settings
System Tests
IQ2 Devices
Test
Runs a connectivity test with connected remote keypads
IQ2 Devices
Test
Installer Code Access
Master Code Access
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112
Results

Pressing “Ping” on
selected device will
test the connectivity
between the IQ panel
and the IQ2.
*Note: IQ2 devices
connect to the primary
panel over Wi-Fi CUSTOMIZATION
CUSTOMIZATION CUSTOMIZATION
SYSTEM
SETTINGS
FIND IT
Settings
System
Settings
Use system settings to connect to Wi-Fi, adjust sound settings, turn brightness
up or down, and safely eject your SD card
Setting
Description
Wireless Settings
Connect to the local network using the panel’s Wi-Fi
Sound
Adjust the volume and other sound settings on the panel
Brightness
Adjust the brightness of the panel’s LCD
SD Card
Display total space, available space and the option to unmount an inserted SD Card
Date & Time
Manually adjust the panel’s date and time
Installer Code Access
Master Code Access
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112 CUSTOMIZATION
HOW TO CONNECT TO
WI-FI
FIND IT
To connect to a Wi-Fi network, follow
the steps below:
Settings
System
Settings
Touch “Settings”
then enter
installer or master code.
Touch “System Settings”
Available networks appear in
a list. Touch the desired
network and use the
keyboard to type the
password (
if required)
Touch
“Wireless Settings”
Installer Code Access
Master Code Access
Touch “
Wi-Fi Settings”
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WEATHER
TODAY’S FORECAST
Today’s forecast is displayed on the weather icon with a graphical
representation of precipitation and High and Low temps.
45
78
LOCATION
Weather reporting is based on
location as indicated by the zip
code entered into Alarm.com
when the account is created.
FIND IT
4-DAY FORECAST
Touch the weather icon to get a
4-day forecast. This information
is updated once daily

via
Alarm.com services.
(Will not display
or update weather connected to wifi only)
Weather
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PHOTO FRAME
PHOTO FRAME
The IQ Panel can be set to display digital photos when not in use. This
feature, called “Photo Frame” can be changed or turned off through “Photo
Frame Settings”
Display type
Choose a display type for
your photo frame. O
pt to
turn it off completely,
scroll through pre loaded
images or view a
“weather clock”
FIND IT
Apps
Photo Frame
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PHOTO FRAME APP BUTTONS
FIND IT
Apps
Photo Frame
PLAY:
Starts Photo Frame immediately
. Good for testing photo frame
feature appearance and transitions
REMOVE PHOTOS:
Allows you to remove photos one by one or all at
once
ADD PHOTOS:
Add new photos using an SD card or download one of
several “Wi-Fi” photo sets using your panel’s WiFi connection
SETTINGS:
Change the Photo Frame’s “Display Type” from Off to On or
enable a “Weather Clock” screen saver. Change transitions, adjust
display time, set automatic on/off times and more
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LOAD IMAGES FROM SD CARD
To load new images from an SD card:
1- Load photos* onto an SD Card
2- Insert the SD Card into the panel
3- Open the “Photo Frame” app
4- Press “Add Photos
”
5- Choose “Replace All Photos” or
“Add New Photos
”
6- Wait for the images to load
7- Once loaded, you can press “Play”
to test.

NOTE: Before removing the SD Card, go to
“Settings” then touch “System Settings”
then “SD Card” and select “Unmount”
FIND IT
SD Card Slot:
Left side of panel
behind bezel
Insert card with the label facing you
Card will slide all the way in.
To remove, push gently and card will spring out.
Photo
requirements:
-JPEG
-800x480 pixels (or less)
-No larger than 1MB each
-No more than 20 images
-Saved in folder entitled
“Photos”
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PHOTO FRAME
SETTINGS
FIND IT
Apps
Photo Frame
Item
Default
Description
Duration
1 minute
How long each image will show before transitioning to the next image in
the library (1, 2, or 5 minutes)
Effect
Dissolve
Transition effect used between each image (fade to black, dissolve)
Shuffle
Enabled
Display pictures in random or sequential order
Display Type
Photo Frame
Choose what to display on the screen when the panel is not in use. (Off,
Photo Frame and Weather Clock)
Photo Frame
Start Time
10 minutes
Choose the amount of time to wait after the last touch before starting the
selected display type. (5, 10, 15, 20, 25, or 30 minutes)
Automatically
turn off display
11:00 PM
Determines the time when the display shuts down completely. (use this
feature to turn off the LCD at night)
Automatically
turn on display
6:00 AM
Determines the time when the display “wakes up" after sleeping. (use this
feature to turn the LCD back on in the morning)
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DEALER CONTACT*
FIND IT
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DEALER CONTACT

Here you can customize your contact info and determine what you’d like to
be displayed in “Contact Us”, located on right side of the “Home Screen”
footer. Dealer Contact fields allow up to 25 characters, Tag Line 2 allows up
to 50.
Settings
DealerContact
* Additional option
available only through the
Dealer Code.

Example:
ABC Security
Automation & Security
Atlanta’s Preferred
798-123-4567
jondoe@abcsecurity.com

ABCSecurity.com CUSTOMIZATION
CUSTOM NAMES
1. When choosing a name for your
sensor or device touch the “Custom
Description
” field
FIND IT
2. The Android keyboard will automatically
open. Type the sensor name (24
characters max)
and touch “Done”
3. Touch “Save” or “Add New
” to
complete the process and save your
changes.
Settings
Edit Sensor
Installer Code Access
Master Code Access
Installation
Security
Sensors*
*You can also edit the names of
Home Control Devices
When pairing a sensor or device for the first time, or going back and editing them later, you
can create custom names for your sensors and devices that the panel will both display and
“speak” during chimes, alerts, alarm events, and in your text and e-mail notifications.
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EDIT CHIMES
FIND IT
Sensors or devices paired with the IQ Panel can be assigned a unique tone or chime to
help the end-user differentiate between them. For example, you may want to have a
separate chime on a pool gate than you do for the front door, or assign a unique tone to
the back door so you can distinguish it from the front.
Apps
Sound
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Multiple chimes are
available and can be
accessed from the
following areas:
-Sound app
-Add sensor/device
-Edit sensor/device
-Sound settings CUSTOMIZATION
USER MANAGEMENT
FIND IT
The IQ panel can hold up to 242 user codes. Only Dealers, Installers and
Master users can access this app and once created you can edit all
information
but user type (Installer, Master, User, Guest)
Settings
User
Management
User Type
Access Level
Expires
Dealer
All settings as well as Master Reset and access to change Dealer
Contact information.
N/A
Installer
All Settings
N/A
Master
All user-related features and settings, including connecting to Wi-
Fi, User Management, Camera App and Sensor customization
On the date indicated
when created
(optional)
User
Arming/Disarming, Home Control, Weather, and the Camera App
On the date indicated
when created
(optional)
Guest
Arming/disarming, Home Control, W
eather
On the date indicated
when created
(optional)
Duress
Disarming (but sends duress signal to security provider) This user
will be disabled unless you turn on “Duress Authentication” under
"Security and Arming”
N/A
Installer Code Access
Master Code Access
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LOAD HELP VIDEOS
FIND IT
Settings
You can customize the IQ Panel with your own help videos using an SD Card.

Note: Videos must have a resolution of 800x480, in MP4 format with a bitrate
under 2000 each. All videos combined must be less than 200MB

Load Help
Videos
Installer Code Access
Master Code Access
1- Select whether you want to
add videos onto your panel
(adding them to other available
videos) or replace all existing
videos with new ones.
2- Choose the videos you
want to put on the panel
by checking the boxes
next to the video name
3- Click “OK” to continue.
Once complete, the video
will appear in your video
library
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ABOUT
FIND IT
Settings
Item
Description
Battery Status
Displays whether the battery is disconnected, charging, or full
Battery level
Displays the battery’s charged percentage.
Battery voltage
Displays the battery's voltage in numbers.
Software version
Displays the panels current software version for both the user interface and the
alarm.com integration
Linux Version
Displays installed Linux version.
Android version
Displays installed Android version.
Android System Version
Shows which version of the Android system the panel has currently installed
Hardware version
Displays the panel's hardware version.
Manufacturer
Displays Panel Manufacturer. (Qolsys)
System PIC Version
Displays the panel’s PIC version
About
Installer Code Access
Master Code Access
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ABOUT
FIND IT
Settings
Item
Description
PCA Serial Number
Shows the panel’s PCA serial number
ICCI ID
Displays the panel’s ICCI ID number
System Part Number
Displays the Qolsys part number for the device
System Serial Number
Displays the system’s serial number
RF PIC Version
Displays the system’s RF PIC version
EEPROM Format Version
Displays the system’s EEPROM format version
Patch Description
Shows all applied software patches, when they were installed and the status of
each. Also shows next check-in time for Auto Upgrade if the Automatic Upgrade
option is checked.
Last Upgrade Date
Shows the date and time of the last software update
MAC Address
Displays the panel’s individual MAC address
About
Installer Code Access
Master Code Access
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ABOUT
FIND IT
Settings
Item
Description
IP Address
Displays the panel’s IP Address on your local network (if connected to Wi-Fi)
Panel Up Time
Displays how long the panel has been on since the last reboot
Cellular Signal Strength
Displays the current cellular signal strength in “external” (bars out of 6) and
“internal” (bars our of 31) signal strength.
Cellular Connection
Displays the connection status with
alarm.com
. (no signal, registered, etc.)
IMEI/MEID
Displays the system’s IMEI/MEID. The last 10 digits is the Alarm.com radio serial
number
Home ID
Displays the Z-Wave radio ID#
Z-Wave Firmware
Version
Version of firmware installed in Z-Wave radio
About
Installer Code Access
Master Code Access
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UPGRADE SOFTWARE USING WI-FI
FIND IT
Settings
Installation
Upgrade
Software
Keeping your panel up to date is essential in ensuring it receives the newest features and is
free from bugs.

To perform a software update using Wi-Fi follow the steps below:
 

1- Ensure your panel is connected to Wi-Fi
2-
 
Touch "Settings" (enter your installer code, default is 1111)
3- Touch "Installation"
4- Touch "Upgrade Software"
5- Touch "Upgrade Using Network"
 
The IQ Panel will check for the latest software update.
If your panel is up to date you will see a message confirming that you have the most recent
software version.
 

6- If a software update IS available the panel will automatically begin downloading it.
 

7- Once the download is complete a pop up message will appear informing you that in
order to install the software you must restart the panel.
 
Touch "okay."
 
Your panel will install
the update and automatically restart.
 
Installer Code Access
Master Code Access
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AUTOMATIC SOFTWARE UPDATES
FIND IT
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
SUPPORT
Turning on automatic software updates enables the panel to check for new software version
every 24hrs by default.
Touch “Settings”
Enter Installer code (default is 1111)
Touch “Installation”
Touch “Upgrade Software”
Make sure the “Automatic Updates” button is checked.
Change update interval by selecting “Automatic Upgrade Interval”
Settings
Installation
Upgrade
Software
Installer Code Access
Master Code Access
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SOFTWARE UPDATE VIA SD CARD
1- Insert an SD card into your computer.
 
(
*We recommend a class 4 or higher SDHC card with 4gb – 16gb storage space
)


2- Download the current software from
dealers.qolsys.com

(requires login)


3- Once the file is downloaded, right click the file and select "Unzip" or “Open”


4- Drag all files to your SD card.
 
Delete ANY other files, and safely remove the SD card
from your computer


5- Slide your SD card into the slot on the back left of the IQ Panel.


6- Touch “Settings” and enter a valid installer code
(default is 1111)


7- Touch “Installation”


8- Touch “Upgrade Software”


9- Touch “Upgrade via SD Card”


10- The panel will search the SD Card for the patch and begin downloading it automatically.


11- Once complete touch "OK" to reboot the panel.
 
DO NOT TOUCH THE SCREEN.
 
The
process will take about 7 minutes and the buttons may turn red, screen may turn off, etc.
 
After the panel reboots the home screen will appear and the buttons will turn green.
 
For
the next 5 minutes the panel will update the backup partition.
 
Do not power down or use
the panel during this time


11- Eject the SD Card: (“Settings”, enter your installer code (default is 1111), "SD Card” then
"Safely Remove"


IMPORTANT: Failure to perform these steps in the proper sequence may result in data
corruption and/or panel failure.

FIND IT
Settings
Installation
Upgrade
Software
Installer Code Access
Master Code Access TROUBLESHOOTING
POWER DOWN
DO NOT remove all power without following the steps below. In the event of needing to
move the panel from one location to another it IS safe to unplug the power supply while
leaving the battery plugged in.

1.
Select “Settings” from the home screen
2.
Enter the installer or master
code.
3.
Select “Power D
own”
4.
Wait for panel LEDs to turn off
5.
Disconnect the power
FIND IT
Settings
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
SUPPORT
Power
Down
IMPORTANT: Failure to perform these
steps in the proper sequence may result in
data corruption and/or panel failure.
Installer Code Access
Master Code Access
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PANEL REBOOT
If the panel is experiencing difficulties you can often resolve it by resetting the operating
system.
Select “Settings” from the home screen
1.
Enter the installer or master
code.
2.
Select “Panel Reboot
”
3.
Wait for the panel to restart
FIND IT
Settings
QUESTIONS?
Contact us at
techsupport@qolsys.com
SUPPORT
IMPORTANT: Failure to follow these steps properly may
result in data corruption and/or panel failure.
Panel
Reboot
Installer Code Access
Master Code Access
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? TROUBLESHOOTING
HARD REBOOT
If the panel is frozen or experiencing serious difficulties and you cannot resolve it, you can
force the software to reset by pressing and holding the “Home” button for 30 seconds.
FIND IT
Home
x 30 sec
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
SUPPORT
IMPORTANT: Performing a hard reset may
result in data corruption and/or panel failure.
Only use this when absolutely necessary.
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BATTERY REPLACEMENT
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To avoid damage or voiding your warranty, you must
properly power down
the IQ Panel before you begin
the steps below.
WAIT UNTIL LED
LIGHTS ARE OFF
STEP 1: DISCONNECT BATTERY
STEP 2: REMOVE RETAINING CLIP BATTERY
BATTERY REPLACEMENT CONT...
To avoid damage or voiding your warranty, you must
properly power down
the IQ Panel before you begin
the steps below.
WAIT UNTIL LED
LIGHTS ARE OFF
STEP 3: REMOVE OLD BATTERY
STEP 4: INSTALL NEW BATTERY TROUBLESHOOTING
PANEL TEST
TROUBLESHOOTING
FIND IT
Settings
System Tests
Panel
Test
Installer Code Access
Master Code Access
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Test
Description
If fails:
Arm-Disarm
Tests the arm/disarm
operation
Reboot panel, run test again then if necessary perform a
master reset and repeat test.
Camera
Tests panel camera operation
Reboot panel, run test again then if necessary perform a
master reset and repeat test.
Photos
Checks that photos are loaded
in the photo frame app
1) Go to Apps -> Photo Frame -> Add Photos
2) Add photos from Wifi photo sets or an SD card.
Help Videos
Checks help videos are
installed in the panel.
 
1) Go to Settings -> Load Help Videos
 
2) Load All the Help videos in SD card and insert it into panel
 
3) Add the selected files from SD card to help videos list on
the panel.
Battery
Checks panel battery health
1) Make sure the battery is connected.
2) If test continues to fail, replace the battery.
LCD On/Off
Checks panel's LCD screen
operation.
1) Reboot the panel and repeat the test.
2) If this test continues to fail, LCD may be faulty
If you run a panel test and it fails, use the following steps to fix the issue. TROUBLESHOOTING
PANEL TEST
TROUBLESHOOTING
FIND IT
Settings
System Tests
Panel
Test
Installer Code Access
Master Code Access
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Test
Description
If fails:
LED Red/Green
Check panel LED operation
1) Reboot the panel and run the test again.
2) Master reset and repeat test
System Data
Checks the panel's backup
software version
1) Contact your dealer..
Panel Tamper
Check panel Tamper state
1) Check to ensure backplate is secure and installed properly.
2) Repeat test.
AC Status
Check panel AC power status
1) Inspect the wire leads are secure and properly connected on
the terminal block and adapter.
2) Repeat test.
Internet
Connection
Check panel's Internet
connectivity
1) Go to Wifi Setting page, Enable Wifi and connect to a Wifi
Network
 
2) Make sure Internet is available on the home router. You can
check the Internet in System Monitor page.
 
3) Contact your network service provider on continued
internet connectivity failure.
Support Mode
Checks to see if the IQ Panel is
in support mode
1) Reboot IQ Panel. This will disable support mode and enable
the panel for proper use. TROUBLESHOOTING
PANEL TEST
TROUBLESHOOTING
FIND IT
Settings
System Tests
Panel
Test
Installer Code Access
Master Code Access
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Test
Description
If fails:
Panel Services
Checks that the panel's core
services are running.
1) Reboot the panel and repeat test.
2) Master reset and repeat test
WiFi
Connection
Tests whether panel is
connected to Wifi network
 
1) Go to Wifi Setting page and enable wifi.
 
2) Connect to a Wifi Network
Upgrade
Service
Checks that the panel can
receive updates from the
Qolsys servers
1) Contact Dealer to master reset panel
Log Service
Checks service for uploading
panel’s logs
1) Reboot the panel and repeat test.
 
2) Check wifi and Internet connectivity
Z-Wave Enable/
Disable
Check panel's ZWave module
operation
1) Reboot the panel and repeat test.
2) Master reset and repeat test
Sirens
Check that the panel’s siren is
functioning properly (Burglar,
Auxiliary, Fire & CO).
1) Verify the siren is plugged in TROUBLESHOOTING
SYSTEM MONITOR
FIND IT
Settings
The system monitor allows you to see the Wi-Fi connection and information, as well as the
other services running in the panel.
System
Monitor
Installer Code Access
Master Code Access
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CANNOT LOAD HELP VIDEOS
FIND IT
Settings
Load Help
Videos
Installer Code Access
Master Code Access
If your panel cannot load a help video you will receive an error message. Please ensure that
your video(s) meet the requirements:
Acceptable File types:
.m4v
Total storage space:
200MB
NOTE: videos look best
in aspect ratio
800x480
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IMPORTANT
Important warning and information can be found on the interior and exterior of the panel’s mounting plate.
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IMPORTANT
This Class [B] digital apparatus meets all requirements of the Canadian Interference
-
Causing Equipment
Regulations.
Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du
Canada.
IMPORTANT!
Changes or modifications not expressly approved by Qolsys Inc. could void the user’s authority to
operate the equipment.
CAUTION!
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The
antenna(s) used for this transmitters must be installed to provide a separation distance of at least 20 cm from all
persons and must not be collocated or operating in conjunction with any other antenna or transmitter.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
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IMPORTANT
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
 

—Increase the separation between the equipment and receiver.
 

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 

—Consult the dealer or an experienced radio/TV technician for help
.

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112 Items
Parameters
IQ Panel
Platform
Android OS
Android 2.2.2
LCD Display
Size
7 inch LCD
Resolution
800x480
Brightness
320 cd/m2
RGB
24bit
Touchscreen
Type
Resistive, single touch
User Codes
Up to 242
Role-based (Dealer, Installer, Master, User, Guest, Duress)
Wireless
WiFi
WiFi 802.11b/g/n, 2.4Ghz,1x1
- Also supports up to 3 WIFI keypads
Zigbee
Proprietary Image Sensor capable of pairing with up to 5 devices
Z-Wave
75 total, (Up to 30 lights, 18 Smart Sockets, 6 locks, 5 thermostats and 16 other
devices)
Cellular
Verizon CDMA 1xRTT (700Mhz) or AT&T HSPA
Security R/F
319.5 MHz, up to 59 security zones
Hardwire Input
Wired x2
Non-powered, closed loop circuit
Siren Output
Wired x1
Powered, external siren 6-12v DC 120 mA
Flash Memory
Internal Storage
4GB NAND Flash
SD Card Slot
Push-Push
Standard size x 1, Recommended card SDHC 4-16GB capacity
LED Indicator
Status LED
2 color LED indicator (green= ready, red= armed)
Speaker
Stereo 1.5W x 2
Left speaker dedicated to panel sounds and voices
Right speaker dedicated to 2-way voice
SPECIFICATIONS Items
Parameters
IQ Panel
Camera
Front Camera
0.3MP, Fixed Focus
Microphone
Microphone
Embedded omni-directional microphone + high gain for 2-way voice
Siren
Piezo
Built-in SIA-Rated siren with sound pressure level at 91 dba at 3.05m (conforms to UL 1023)
Tamper
Tamper Switch
Panel tamper switch with spring release and reporting to status app
Battery
Type
Lithium ion, 2500mAh capacity
Buttons
Hard Buttons
Emergency panic, Home
Mechanical
Dimension
8.5x6.5x1.5inch (LxWxH)
Weight
1.84 lbs (.84 kg)
Power Supply
DC
12V DC Adapter; Power input: 100-240 V-50/60Hz; 2000 mA
Mount
Back Plate
Wall-mount bracket (included) or table top stand (not included)
Certification
ETL
40008507
FCC
2AAJXQS9004VRZ
IC
1120A-QS-9004-VRZ
Safety
UL-985, UL-1023, UL-1635, UL-639, UL-498A, UL-634, ULC-634, ULC-S306, CSA-C22.2
Temperature
Operational
-10 to 50 C
Storage
-40 to 80C
Camera
Front Camera
0.3MP, Fixed Focus
SPECIFICATIONS Document#: IQPANEL-IM-03-16

Revision Date:
06/14/16
Software version: 1.6.1

Content in this document applies to Qolsys part #s:

QS-9004-VRZ
(Verizon CDMA)
QS9014-840-00-00 (Verizon CDMA)
QS9014-840-00-02 (AT&T HSPA)
QS9014-124-00-04 (Rogers HSPA)
QS9014-484-00-06 (Telefonica HSPA)
Conforms to UL Std. S985, 1023. & 1635
Certified to ULC Sub C1023 & ULC Std S545
Qolsys Inc. proprietary.
Reproduction without permission is not permitted.