Qolsys IQ Panel Installation Manual Qolsys V. 2.0.3

The Qolsys IQ Panel 2 is a 7” touchscreen built with an Android operating system,
providing full security and smart
home functionality in an easy to use interface.
INSTALLATION MANUAL
Qolsys IQ Panel
2
Software Version 2.0.3 INTRODUCTION
ABOUT THIS GUIDE
QOLSYS CONFIDENTIAL AND PROPRIETARY

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2
129
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
This document outlines the basic hardware specifications and software directions to
install and customize the IQ Panel 2. Note that the information presented is not
comprehensive, but is specifically dedicated to those menus, features, and systems
accessible solely to those with the proper installation code. Features accessible to
users and installers alike are outlined in the IQ Panel 2 User Guide. The information
contained is confidential and proprietary, and is solely owned by Qolsys Inc. Any
reproduction, modification or distribution without permission is strictly prohibited.
IQ Panel
2
Power
Supply
Table
Stand
INCLUDED IN BOX
SUPPORT TABLE OF CONTENTS
PANEL OVERVIEW

5- Exterior Front
6- Exterior Back
7- Interior
INSTALLING THE PANEL

9- Wall Mount Option

10- Table Stand Option

11-
Wiring Diagram
12- Powering the Panel

USER INTERFACE

14
- Home Screen Overview
15- Message Center

16- Settings Tray

PROGRAMMING
20- Advanced Settings

21
- Installation
23- Installer/Dealer Settings
26- System Logs
27- Siren and Alarms
29- Security and Arming
31- Camera Settings
32- Sound
34- Z-Wave Device List
35- Devices
SECURITY SENSORS

36- Security Sensors

37- Auto Learn
Sensor
38-
Add Sensor
39- Sensor Type
40- Sensor Name

42-
Chime Type
43- Sensor Groups
57- Voice Prompts
WI-FI DEVICES
58- Wi-Fi Devices
60- Access Point Settings
61- AP Connected Devices
62- IQ Remote Devices
Z-WAVE DEVICES
63- Z-Wave Devices

64
- Add Device
65- Clear Device

66- Delete Failed Device
67- Remove All Devices
68- Z-Wave
Settings
70- Network Wide Inclusion
71- Association
BLUETOOTH DEVICES
72
-
Bluetooth Devices
73- Add Device
74- Edit Device
75- Delete Device
76- Remove All Devices
77- Settings
SYSTEM TESTS
79
- System Tests
81
- Wi-Fi Test
82
- Sensor Test
83- Cellular
Test
84- Image Sensor Config

85- Z-Wave Test

86- Rediscover Network
87- Neighbor Info
88- Counters
90- Z-Wave Diagnostics
91- Wi-Fi Devices Test
92- Panel Glass Break Test
95- Dual Path Test
96- Daughter Cards Test
97- Panel Test
CUSTOMIZATION

99- User Management

100-
Dealer Contact
101- Connecting to Wi-Fi
102
- Weather
103
- Photo Frame
106- Load Images from SD Card

107- Load Help Videos

MAINTENANCE
109- Upgrade Software
110- Upgrade Software Using Wi-Fi
111- Software Update Via SD Card
112- Automatic Software Updates
113- Battery Replacement
TROUBLESHOOTING
115- About
118- Power Down
119- Panel Reboot
120- Hard Reboot
121- Panel Test Troubleshooting
123- Cannot Load Help Videos
LEGAL
124- Important Information
SPECIFICATIONS
127- Specifications PANEL
OVERVIEW
Warning: This Product should be installed in accordance with the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association,
Batterymarch Park,Quincy, MA 02269). Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair
service is to be provided with this Product. In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire
Warning Systems, CAN/ULC-S540.
Warning: For Canadian installations this Product and all sensors associated with it (collectively, the “System”) should be tested once a week. The test shall be
performed also with primary DC
power de-energized. For recommended smoke detectors maintenance instructions refer to user manual associated with
compatible Qolsys model QS5110-P840 smoke detector. PANEL OVERVIEW
EXTERIOR FRONT
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Panel Camera
User Interface
Microphones
LED Status Light
Page Indicator PANEL OVERVIEW
EXTERIOR BACK
Optional locking
screws for table
mount
Mounting holes

single, double or
triple “gang” box
compatible
Micro SD

Card Slot
Cooling Vents
Speaker
Rear Access Cover
Siren
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Speaker
Microphone
Microphone
Optional locking
screw for wall mount PANEL OVERVIEW
INTERIOR
Panel Battery
*
Image Sensor Radio

(Optional)
Z-Wave Plus

Radio
LTE Sim Card
“Tool-less”
Terminal Block
Tamper Switch
Cellular Antenna
The battery should NEVER be disconnected without following proper power-down procedures
(page 118)

F
ailure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty
*CAUTION
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Siren
Security RF
Radio
Expansion Slot
Barrel Jack
Power
Image Sensor
Antenna INSTALLING
THE PANEL INSTALLING THE PANEL
Insert your thumb or finger
under the opening on the
back cover and firmly pull up
to remove. This cover is not
needed for wall mount.
Press tabs on the bottom of
the panel and pull apart to
remove the back plate.
Mount to the wall using
appropriate hardware
ensuring it’s level.
1.
Hang the front of the panel with
the hanging strap on the back plate
as shown above.
2.
Make a small hole in the wall
through the bottom right mounting
hole and feed the white RF antenna
into the wall.
IMPORTANT:
Not properly routing
the RF antenna in the wall will
greatly reduce RF sensor range.
If there is a gap on the top
because the panel did not
completely close, firmly pinch at
all 4 tab locations to ensure
proper closure. You will hear a
“pop” or “snap” sound when
pinched.
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WALL MOUNT OPTION
Connect your 5.0 - 5.5v DC Power
supply to the barrel jack or to the
(+/Red) and (-/Black) terminals if
using a custom length wire.
1.
At a 60° - 90° angle seat the top
of the panel on the top 4 tabs of the
back plate. Ensure the tabs line up
with the grooves on the panel.
2.
Swing the panel downwards to
close while feeding the antenna and
power wire in the wall.
1
2
1
2 INSTALLING THE PANEL
1.
With the included power
supply and cable, plug the
barrel connector into the
jack next to the terminals as
shown above.
2.
Route the cable under the
hook next to the battery.
3.
Route the cable through
the strain relief opening.
Replace the cover by
inserting the top first, then
while making sure the
cable passes under the
opening firmly press down
on the bottom until the
cover “snaps” into place.
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TABLE STAND OPTION
Insert your thumb or finger
under the opening on the
back cover and firmly pull
up to remove.
1
2
3
Insert table stand dowels
into the 2 upper keyholes.
Slide the stand firmly
upwards until you hear a
“click” from each side. INSTALLING THE PANEL
WIRING DIAGRAM
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NOTE: Use only UL/ cUL listed
external siren in UL/cUL listed
installations. Rating:12vDC
/
300mA
NOTE: Inputs are used only
for Burglary applications.
IMPORTANT

IF USING CUSTOM
LENGTH WIRE
: Use 18AWG wire
no longer than 25ft to ensure
sufficient power is received at the
panel.
NOTES
5.0 - 5.5vDC IN
GND
SENSOR 1
GND
SENSOR 2
GND
EXT SIREN
GND
WARNING!
Use 5.0 -
5.5v Power
Supply ONLY
4.7k
4.7k
CLOSED LOOP
CIRCUIT
-
+
EXT SIREN:
Maximum Voltage: 12vDC
Maximum Current: 300mA
5.0 - 5.5vDC IN
BARREL JACK
BARREL JACK FOR
USE WITH SUPPLIED
BARREL CONNECTOR
CABLE ONLY.
STRIPED WIRE IS
POSITIVE (+) INSTALLING THE PANEL
IMPORTANT

IF USING CUSTOM LENGTH WIRE:
Use 18AWG wire no longer than 25ft to ensure
sufficient power is received at the panel.
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Press and hold the power button on
the right side of the panel for 3
seconds to power up.
POWERING THE PANEL
Connect power supply
.
WARNING! Use 5.0 - 5.5v Power Supply ONLY

If using the provided cable, the “striped” wire is (+) USER
INTERFACE USER INTERFACE
Header
&
Settings Tray
Primary
User
Interface
The home screen is divided into three sections. The header shows the date & time, today’s weather, message center and
the Settings tray. The Primary interface shows arming options and sensor status. The footer shows panic options and
additional
pages.
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Page
Indication and
Emergency
HOME SCREEN OVERVIEW The header contains the the pull down settings tray, the weather icon, time/date and a message icon in the
upper right portion of the screen where you will find Security Provider messages and contact info, alerts,
video tutorials and FAQ’s
USER INTERFACE
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This is where you will find the Security Provider’s Contact Information
This is where you will find Video Tutorials to help with common questions
This is where you will find messages from the Security Provider, Panel
Alerts and Alarm Notifications.
MESSAGE CENTER USER INTERFACE
SETTINGS TRAY
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To access the Settings tray swipe down on the bar at the top of the screen. The
Settings tray has quick access to system, battery, wi-fi, bluetooth & cellular status as
well as volume control, brightness and other quick settings.
Swipe down
for access
FIND IT PROGRAMMING The Settings page allows quick access to various simple
features & settings that do not require the protection of a
Dealer, Installer or Master code to be changed.
PROGRAMMING
FIND IT
Swipe down
for access
SETTINGS
SETTINGS
Setting
Description
Display
Adjust brightness, font size & 12/24 hour time
SD Card
Mount, unmount and manage SD Cards that are installed in a panel
Weather Temperature
Toggle between Farenheight and Celcius
Status
View the "Current Status" of security sensors: Zone #, Name, Status
(Open, Close, Active, Idle, Tamper, Failure), Battery and sensor History. Also
view “Alarms” and “History” for security sensors globally
Z-Wave Device Status
View the "Current Status" of Z-Wave devices: Name, Type, Status (Normal,
Failure), and Battery. Also view “Alerts” and “History” for Z-Wave globally
Other Z-Wave Devices
Shows Z-Wave devices that are learned into the panel but that are not part
of the main user interface (Lights, Locks, Thermostats & Garage Doors) PROGRAMMING
FIND IT
Swipe down
for access
SETTINGS
SETTINGS
Setting
Description
Automation
Add, Edit or mange local lighting automation rules. These rules are
separate from any cloud based rules that may be set through Alarm.com
.
Examples of possible rules are as follows:
-
Night
: Turns light on at 7pm and off at 6am
-
Evening
: Turns light on at 7pm and off at 11pm
-
Front Door
: Turns light on for 15mins when Front Door opens (must have
a sensor with the default quick name “Front Door” added in the panel)
-
Doorbell
: Turns light on only after 7pm for 15 min. when
Doorbell is
activated (must have a sensor with the default quick name “Doorbell”
added in the panel)
Activity Monitor
Activity Monitor allows access to disarm sensors that are programmed as
24 hours zones, such as Sensor Groups 8, 9 & 25. A valid Master, User or
Guest code is required to control 24 hour activity sensors. 2 options are
provided:

-
Quick Access
: 300 second temporary access

-
Deactivate
: Disarms 24 hour sensors until they are re-activated
manually
Advanced Settings
Access advanced settings & programming. A valid Dealer (default 2222),
Installer (default 1111) or Master Code (default 1234) is required
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129 To access the Advanced Settings menu pull down the Settings
tray at the top of the screen, select “Settings” and then
“Advanced Settings”. Enter your dealer, installer or master
code. The code used to enter Advanced Settings determines
the level of access.
PROGRAMMING
FIND IT
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Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
ADVANCED SETTINGS
INSTALLER MENU (1111)
DEALER MENU (2222) PROGRAMMING
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Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
FIND IT
INSTALLATION
INSTALLATION
If Dealer Contact info is not previously filled out or pushed from Alarm.com, a pop up is
generated when accessing the “Installation” icon, requiring that dealer contact information
be entered. This information is used to populate the “Contact Us” tab in the Message Center.
Note: This information is required and must be filled out to continue with panel programming. PROGRAMMING
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Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
FIND IT
INSTALLATION PROGRAMMING
INSTALLER/DEALER SETTINGS
* Additional options available
only through the Dealer Code.
FIND IT
INSTALLER/DEALER
SETTINGS
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Setting
Default
Description
Account Number
blank
Security provider account number (up to 10 characters)
Power Management
Enabled
An energy-saving function when running on battery power only
SIA Power Restoration
Disabled
Turn on or off sensor hold for 60 seconds during power restore
Loss of Supervisory
Signals for Emergency
Sensors
4
Select the length in hours (4,12,24) before reporting a loss of
supervision on life safety devices.
NOTE:
For UL/cUL the wireless
supervision window for Emergency sensors (Smoke, Heat & CO
Detectors) shall be set to 4h
Loss of Supervisory
Signals for Non
Emergency Sensors
24
Select the length in hours (4,12,24) before reporting a loss of
supervision on security devices
Loss of Cell Signal
Timeout
30
Select the length in minutes (10-120) before reporting a loss in
cellular signal
Installer/Dealer Settings

Change panel settings like supervisory times, power and cell loss timeout and
SIA settings. PROGRAMMING
INSTALLER/DEALER SETTINGS
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Setting
Default
Description
Communication Test
Monthly
Choose Never, Weekly or Monthly when enabling the automated communication test
SIA Limits

Note: for UL/cUL set entry delay to 45 sec.
and for UL set exit delay to max 120 sec.
and for cUL set exit delay to 60 sec.
Enabled
When
enabled
, the range for entry and exit delays is as follows:


-Entry delay: 30-240 seconds, Exit Delay: 45-254 seconds


When
disabled
, the range for entry and exit delays are as follows:


-Entry delay:
5 to 240 seconds, Exit delay: 5 to 254 seconds
When
enabled
the range for Dialer Delay is: 15 to 45 seconds


When
disabled
the range for Dialer Delay is: 0 to 254 s
econds
Languages
English
Set the panel’s primary language to English(USA), French(Canada), Spanish(Latin America)
Favorite Languages
English/Spanish
Set the Panel's language toggle to your favorite 2 languages using French, English or
Spanish
IQ2 Panel
Currently unavailable. Reserved for future use
Jam Detection*
Disabled
When enabled the system can detect when an unusual amount of RF signals are being
transmitted leading to a potential panel malfunction. This will report to the central station
and handled accordingly
Jam Detection Local Alarm*
Note: Not evaluated by UL/cUL
Disabled
When enabled the system will sound a local alarm. “Jam Detection” must be active for
this to function properly PROGRAMMING
INSTALLER/DEALER SETTINGS
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Setting
Default
Description
RF Jam Sensitvity Level*
Normal
Choose between HIGH and NORMAL sensitivity levels
Open/Close Reports Allowed For
Auto Learn
Enabled
Rather than sending a tamper to auto learn a sensor, enabling this will allow an open/
close of the sensor to trigger auto learn
Panel Glass Break Detector
Disabled
Creates an independent zone that leverages the panel’s built-in microphones to act as a
glass break detector. This will fall into the zone order at the time you enable this feature
Delete All Sensors
Deletes all security sensors and Bluetooth devices programmed in the panel
Delete All Z-Wave Devices
Deletes all Z-Wave devices programmed in the panel. This does not clear the device
Master Reset*
Restores panel to factory settings and erases all content
Reset Panel With Last Back-up
Image*
Restores the panel to factory settings using the last known good software image PROGRAMMING
System logs allow the panel to send non-customer identifying information to
the server for troubleshooting and bug identification.
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FIND IT
SYSTEM LOGS
SYSTEM LOGS
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Setting
Default
Description
Upload logs to
the server
Requires
manual
push
Tell the panel to begin uploading a history of it's activity to the server. This
information is used to troubleshoot bugs and diagnose panel problems. The
panel will upload any logs saved in it’s memory
Auto Upload
Logs
Disabled
Automatically upload the system’s log to the servers every 24 hours
Log Level
Debug
Tell the panel how much information to record in log files.




No log output:
No information recorded
Fatal
: Record fatal or severely problematic information only
Error
: Record all errors and fatal issues
Warn
: Record warnings, errors, and fatal issues


Info
: Record all generic, non-customer related information


Debug
: Record diagnostic messages, Info, Warnings, Errors, and Fatal issues


Verbose
: Record all non-customer identifying information Setting
Default
Description
Disable Siren
All Sirens
On
All Sirens Off:
This will disable the siren for all alarm types
including any paired or hardwired external sirens
All Sirens On:
This is the default setting which enables the siren
for all alarms
Installer/Test Mode:
This disables the siren for all alarm types
including any paired or hardwired external sirens for 30 mins then
all sirens are re-enabled
Siren Annunciation
Disabled
Panel siren pauses periodically to announce which locations have
triggered the alarm.
UL Note: for UL/cUL this feature is not allowed for Fire, CO, Burglar Alarm
Fire Verification
Disabled
When enabled, panel requires two fire events from smoke
detector (one detector twice or two detectors once each)
Severe Weather Siren
Warning
Enabled
When enabled, siren will sound when the panel receives a severe
weather alert. When disabled, panel will use severe weather
chime
PROGRAMMING
SIREN AND ALARMS
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FIND IT
SIREN AND ALARMS
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Siren and Alarms

Change siren and alarm settings for certain types of alarm events. PROGRAMMING
SIREN AND ALARMS
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Setting
Default
Description
Dialer Delay
:30
Amount of time (in seconds) before panel will attempt call to central station after an alarm
event is triggered


When SIA Limits enabled: :15 to :45 seconds


When SIA Limits disabled: :0 to :254 s
econds
Siren Timeout
4 min
Determine how long before siren stops sounding during an alarm event (4 minutes to 8
minutes).
For UL/cUL the minimum bell time out shall be set to 5min.
Water/Freeze Siren
Disabled
When enabled, siren will sound when a water or freeze detector is triggered. When
disabled, the panel emits a “water” tone
Police Panic
Enabled
Allows Police Panic to be enabled or disabled
Fire Panic
Enabled
Allows Fire Panic to be enabled or disabled
Auxiliary Panic
Enabled
Allows Auxiliary Panic to be enabled or disabled
Allow Master Code To Access Siren
and Alarms
Disabled
Allow the master code to access these features and settings.
Note: not allowed for UL/cUL. PROGRAMMING
SECURITY AND ARMING
FIND IT
SECURITY AND
ARMING
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Setting
Default
Description
Dealer Code*
2222
Code to access all options
Installer Code
1111
Code to access installer options only
Duress Authentication
Disabled
Toggle whether or not to allow duress codes
Secure Arming
Disabled
Require user code for arming panel.
Note: this option shall be
enabled for UL/cUL.
Refuse Arming When
Battery Low
Disabled
Will not allow panel to arm if battery is low
(below 30%)
Auto Bypass
Enabled
Toggle whether or not to bypass open or tampered sensors
automatically.
Note: S
hall be disabled for UL/cUL.
Auto Stay
Enabled
If panel is armed “Away” but a delay door is not opened, the panel
assumes you are still home and changes arming to “Stay” mode
Arm Stay No Delay
Enabled
Arm stay immediately with no countdown timer
Auto Exit Time
Extension
Enabled
Automatically extend countdown timer if delay door is opened during
countdown process a second time
Security and Arming

Change arming settings, entry and exit delays, enable Duress Authentication
and more. PROGRAMMING
SECURITY AND ARMING
Setting
Default
Description
Keyfob Instant Arming
Enabled
When enabled, turns off exit delay if keyfob is used to arm the system
Keyfob Alarm Disarm
Disabled
When enabled this will Allow a keyfob to disarm alarm events, except panics originating from the
same key fob
Keyfob Disarming
Enabled
When Disabled, a Keyfob will not be able to disarm the panel
Allow Master Code to Access
Security and Arming
Disabled
Allow the master code to access these features and settings.
Note: this option shall be disabled for UL/cUL.
Normal Entry Delay
30 Secs
How much time users have to enter their code after opening a door (30-240secs
). With SIA limits
disabled the minimum time can be set to 5 secs
Normal Exit Delay
60 Secs
How much time users have to exit the location before the panel arms itself (30-254secs). With
SIA limits disabled the minimum time can be set to 5 secs. Door/Window group 10 follows the
“Normal Exit Delay”
Long Entry Delay
100 Secs
A second separate entry delay that can be used on a sensor needing more time when tripped
(45-240secs). With SIA limits disabled the minimum time can be set to 5 secs
Long Exit Delay
120 Secs
A second separate exit delay that can be used on a sensor needing more time when tripped
(45-254secs). With SIA limits disabled the minimum time can be set to 5 secs. Door/Window
group 12 follows the “Long Exit Delay” PROGRAMMING
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Note: Supplementary feature not
evaluated by UL/cUL
CAMERA SETTINGS
FIND IT
CAMERA SETTINGS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Setting
Default
Description
Secure Delete Images
Enabled
When enabled, a code is required to delete disarm and image sensor
photos
Disarm Photos
Enabled
When enabled, the built-in camera will take a single photograph when
a user disarms the panel. When disabled, the panel will not capture
images upon disarm
Alarm Videos
Disabled
When an alarm is triggered the panel will record a video clip for 4 mins
from it’s built in 5mp panel camera
Setting Photos
Disabled
Whenever Advanced Settings are accessed the panel will take and
store a photo
Allow Master Code to
Access Image Settings
Disabled
Allow the master code to access these features and settings
Camera Settings

Enable/Disable Disarm photos and Alarm photos. Secure images requiring a
code to either view or delete. PROGRAMMING
Sound
Customize panel sounds. Enable/Disable voices, chimes, trouble beeps and
more.
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SOUND
FIND IT
SOUND
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Setting
Description
Volume
Controls the panel’s voice volume, beeps and chime volume and the media volume through
individual sliders
Edit Chimes
Allows you to select from various chimes for each individual device
Voice Settings
Indicates whether the panel should “speak.” Sensors, Panel messages, Activity Monitoring
Sensors, and Z-Wave device actions can all be toggled independently.
(unchecking a box
disables the individual feature, unchecking the primary box disables all)
Chime Settings
Indicates whether the panel should emit tones/beeps. Sensors, Panel and Activity
Monitoring Sensors can all be toggled independently.
(unchecking box disables feature)
All Trouble
Beeps
Toggles all sensor and panel trouble beeps on or off. By default all trouble beeps are
disabled PROGRAMMING
SOUND
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Setting
Description
Sensor Low Battery
Panel sounds when a sensor’s battery is low. Chime type and frequency are set below.
By default these sounds are disabled
Sensor Tamper Beeps
Panel sounds when a sensor is tampered. Chime type and frequency are set below.
By default these sounds are disabled
Panel Trouble
Beeps
Panel sounds when tampered or opened. Chime type and frequency are set below.
By default these sounds are disabled
Edit Trouble Beep
Chimes
Select the chime type for Sensor Low Battery, Sensor Tamper, and Panel Tamper
Trouble Beeps
Timeout
Determines the amount of time between each trouble beep. Length can be set between 3-60 mins. (default is 30
mins)
Fire Safety Device
Trouble Beeps
Panel will sound a trouble alert if a fire safety device is tampered, failed or has a low battery
Touch Sounds
When touching an option the screen will make a sound. This is enabled by default PROGRAMMING
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DEVICE LIST

Shows device specific information for programmed Z-Wave devices.

By pressing “Info” you
will find the following
information for that
selected device.
Product Info
Protocol Info
Application Info
Supported Command
Class
Z-WAVE DEVICE LIST*
FIND IT
Z-WAVE DEVICE LIST
*This page only available through
the Dealer Code.
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) PROGRAMMING
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DEVICES
FIND IT
DEVICES
*Z-Wave Devices Unsupported
icon only available through the
Dealer Code.
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) DEVICES
Auto
Learn Sensor
Pair sensors quickly by tripping or
tampering and then editing the
information
Add Sensor

Pair sensors manually by typing in
a DL code or Serial number
Edit Sensor
Make changes to existing sensors
Delete Sensor
Remove sensor
Sensor Status
Monitor sensor status in
realtime.
Sensor Group
Quick reference to all sensor
groups and their actions
Security Sensors
Add, edit or remove up to 128 security RF or life safety devices. This includes
support for Image Sensors, when Image Sensor Daughter Card is installed.
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SECURITY SENSORS
FIND IT
SECURITY SENSORS
Note: image sensors functionality has not been investigated by UL/cUL. This is a supplementary
feature that does not interfere with mandatory life safety and security protection operation of
the alarm system control unit.
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
DEVICES SECURITY SENSORS
1. Select “Auto
Learn Sensor”
2. Open and close or tamper a sensor to enroll. Image sensors have a 2 min
enrolling window. For contacts
HARDWIRED
into “Sensor 1 or 2” on the
back of the panel, simply open the contact.
3.
Panel will chime and display the sensor’s DL code, or HW1/HW2 for
hardwired contacts. Select OK to confirm.
4.
Configure sensor group, name, chime etc.. with smart filtering drop down
lists.
5. Select “Add New
” to complete and move to the next sensor.
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NOTE:
Panel only supports D/W leads, PIR or Glassbreaks for the HW inputs.
When enrolling an “S-Line” sensor, the panel will auto detect that it’s encrypted and change
the “Security RF” field to S-Line.
AUTO LEARN SENSOR SECURITY SENSORS
1. Select “Add Sensor”
(NOTE: These same fields can be edited later
from the “Edit Sensor” app)
2. Tap the field marked “
Sensor DL ID
” to open the keyboard. Enter
the six digit DL code
on the back of the device and touch “Done”
3. Choose S
ensor
T
ype
from list
8. Click “Add New
” to save the information and
complete the process.
4. Choose S
ensor
N
ame
from the list
or create a “Custom Name”
using the built in keyboard with Custom Text to Speech.
5. Choose C
hime Type
from list
6. Indicate S
ensor Group
from list
7. Indicate whether you want V
oice Prompts
on or off
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ADD SENSOR
Motion
Family Room When adding or editing security devices you can choose from the following sensor types:
Door/Window
Motion
Glass Break
Key Fob

Keypad

Auxiliary
Pendant
Smoke Detector
CO Detector
Hardwire Translator

Wireless
Translator
Heat
Water

Shock Sensor

Freeze
Tilt

Image Sensor
Door Bell
Smoke-M
Door/Window-M
Occupancy Sensor
SECURITY SENSORS
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SENSOR TYPE
Motion
Family Room SECURITY SENSORS
When you select the sensor
name field you can choose
from a variety of preset
sensor names by scrolling up
and down or create a
custom description.
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SENSOR NAME
Motion
Family Room SECURITY SENSORS
When you select “Custom
Description” as your sensor
name the android keyboard will
appear. Type in the desired
name (up to 24 characters,
alphanumeric only, no special
characters) and click “Done.”
The name will appear in the
field next to “Sensor Name.”
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SENSOR NAME: CUSTOM DESCRIPTION
Motion SECURITY SENSORS
Because of the dynamic nature
of the way the IQ Panel 2
pairs
and understands each individual
sensor, you can program each
sensor to have a unique chime
or even turn chiming off for that
individual sensor. To customize
your chime for a particular
sensor touch the Chime Type
drop down and choose from
the list.
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CHIME TYPE
Motion
Family Room SECURITY SENSORS
Sensor groups will change the
behavior of the sensor. These
are tied directly to your sensor
type, therefore displaying only
what’s relevant.
Touch the “Sensor Group” drop
down to change.
A full list of Sensor Groups and
descriptions can be found under
“Sensor Groups”
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SENSOR GROUP
Motion
Family Room SENSOR GROUPS
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm
12
Entry-Exit- Long Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm. This can be a separate delay from
the “normal delay”
13
Instant Perimeter D/W
Y
Door or window that triggers an alarm
instantly
when system is armed
14
Instant Interior Door
Y
An interior sensor that triggers an alarm
instantly
while armed to both
stay and away. Does not trip if an entry/exit sensor is tripped firs
t
16
Away Instant- Follower
Delay
Y
Interior door that
triggers alarm instantly
when system is armed
to away
mode only
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DOOR/WINDOW SENSOR GROUPS
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime only
sensor
when “Activity Monitoring” is active, regardless of panel status. Used for
medicine cabinets, chemical storage etc
8
Reporting Safety Sensor
Y
This sensor reports to the central station and
triggers
an alarm

when
“Activity Monitoring” is active, regardless of panel status
9
Delayed Reporting Safety
Sensor
Y
This sensor reports to the central station and triggers an alarm when
"Activity Monitoring" is active, regardless of panel status. This sensor has
an entry delay
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DOOR/WINDOW SENSOR GROUPS
MOTION/IMAGE SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
17
Away- Instant Motion
Y
Active only when armed to “Away”, and trips instantly when motion is
detected. Does
not
trip if an entry/exit sensor is tripped first
15
Stay- Instant Motion
Y
Active in both “Stay” & “Away” modes, and trips instantly when motion is
detected. Does
not
trip if an entry/exit sensor is tripped first
35
Stay- Delay Motion
Y
Active in both “Stay” & “Away” modes. Triggers an entry delay when
motion is detected. Does
not
trip if an entry/exit sensor is tripped first
20
Away- Delay Motion
Y
Active when armed to “Away”. Triggers an entry delay when motion is
detected. Does
not
trip if an entry/exit sensor is tripped first
25
Safety Motion
Y
This sensor does
not
report or trigger an alarm. This is a chime only sensor
when “Activity Monitoring” is active, regardless of panel status. Used for
medicine cabinets, storage, activity tracking, etc
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129 SENSOR GROUPS
GLASS
BREAK
GROUP
NAME
SUPERVISED
SCENARIO
13
Glass Break
Y
Active in both “Stay” and “Away” mode
17
Glass Break -Away
Only
Y
Active in “Away” mode only
KEY FOB
GROUP
NAME
SUPERVISED
SCENARIO
1
Mobile Intrusion
N
Worn or carried
, the button(s) is/are programmed to trigger a
police panic
6
Mobile Auxiliary
N
Worn
as a wrist watch or pendant, the button(s) is/are programmed to trigger an
Auxiliary panic
.
UL NOTE: Medical functionality has not been evaluated by UL/cUL
4
Fixed Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are programmed
to trigger an Auxiliary panic.
UL NOTE: Medical functionality has not been
evaluated by UL/cUL SENSOR GROUPS
KEYPAD
GROUP
NAME
SUPERVISED
SCENARIO
0
Fixed Intrusion
Y
Installed in a
fixed location
such as under a desk, the button(s) is/are
programmed to trigger a
police panic.
UL NOTE: Hold-up functionality has not
been evaluated by UL/cUL
1
Mobile Intrusion
N
Keypad can be mobile
and is programmed to trigger a
police panic
2
Fixed Silent
Y
Installed in a
fixed location
such as under a desk, the button(s) is/are
programmed to trigger a
silent police panic
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AUXILIARY
PENDANT
GROUP
NAME
SUPERVISED
SCENARIO
6
Mobile Auxiliary
N
Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger an
A
uxiliary
panic
1
Mobile Intrusion
N
Worn or carried, the button(s) is/are programmed to trigger a
police panic
0
Fixed Intrusion
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
police panic
2
Fixed Silent
Y
Installed in a
fixed location
such us under a desk, the button(s) is/are
programmed to trigger a
silent police panic
4
Fixed Auxiliary
Y
Installed in a
fixed location
such as night stand, the button(s) is/are programmed
to trigger
an auxiliary panic
25
Safety Auxiliary
Pendant
N
Used for local alerts like a nurse call button. Will not report an alarm to the
Central Station
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SMOKE DETECTOR/HEAT
GROUP
NAME
SUPERVISED
SCENARIO
26
Smoke-Heat
Y
Triggers an alarm when sensor detects smoke/rapid rise in heat
GROUP
NAME
SUPERVISED
SCENARIO
34
CO
Y
Triggers an alarm when sensor detects Carbon Monoxide
CO DETECTOR
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129 HARDWIRE
TRANSLATOR
GROUP
NAME
SUPERVISED
SCENARIO
13
Takeover
Y
Triggers an alarm when sensor is tampered in “Stay” or “Away”
mode
GROUP
NAME
SUPERVISED
SCENARIO
13
Translator
Y
Triggers an alarm when sensor is tampered in “Stay” or “Away”
mode
WIRELESS TRANSLATOR
SENSOR GROUPS
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GROUP
NAME
SUPERVISED
SCENARIO
38
Water Sensor
Y
Triggers an alarm when sensor detects presence of water
.
UL NOTE: flood sensor functionality has not been evaluated by UL/
cUL
SHOCK SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
13
Shock-Glass-Break
Y
Arms and trips shock sensors immediately when armed to both
“Stay” and “Away”
17
Glass-Break-Away Only
Y
Arms and trips shock sensors immediately when armed only to
“Away”
Please note:
When selecting “Water” you will see two additional options under “Sensor Sub-Type”
For IQ TempH20 (QS5500-PO1) & the IQ Flood (QS5516-840) select “Multi-Function-1”, for all others, select“Flood-2”
Please note:
When selecting “Shock” you will see two additional options under “Sensor Sub-Type”
For IQ Shock select “IQ Shock”, for all others select “Other Shock”
WATER SENSOR GROUPS
TILT
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal
Delay
Y
Triggers alarm after “normal delay” expires. Arms with both “Stay”
and “Away”
12
Entry-Exit- Long Delay
Y
Triggers alarm after “long delay” expires. Arms with both “Stay” and
“Away
25
Garage Tilt- Safety Tilt
Y
This sensor does
not
report or trigger an alarm. This is a chime only
sensor when “Activity Monitoring” is active, regardless of panel
status. Great for detached garage/shops.
UL NOTE: Functionality in
conjunction with garage door openers has not been evaluated by UL/
cUL
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FREEZE
GROUP
NAME
SUPERVISED
SCENARIO
52
Freeze
Y
Triggers an alarm when sensor detects low temperatures
.
UL NOTE: temperature sensor functionality has not been evaluated by
UL/cUL SENSOR GROUPS
SMOKE-M
GROUP
NAME
SUPERVISED
SCENARIO
26
Smoke-Heat
Y
Triggers an alarm when sensor detects smoke or a rapid rise of heat.
Use
ONLY
with Qolsys multi-sensor smoke (QS5110-840)
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DOOR BELL
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a chime only
sensor when “Activity Monitoring” is active, regardless of panel
status. Great to automate lights, cameras and notifications etc SENSOR GROUPS
DOOR/WINDOW-M
(For use only with Multi-function Door/Window Sensors)
GROUP
NAME
SUPERVISED
SCENARIO
10
Entry-Exit- Normal Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm
12
Entry-Exit- Long Delay
Y
Gives a period of time to exit the home or to disarm the panel when
returning before sounding the alarm. This can be a separate delay from
the “normal delay”
13
Instant Perimeter D/W
Y
Door or window that triggers alarm
instantly
when system is armed
14
Instant Interior Door
Y
An interior sensor that triggers an alarm
instantly
while armed to both
stay and away. Does not trip if an entry/exit sensor is tripped first
16
Away Instant- Follower
Delay
Y
Interior door that
triggers alarm instantly
when system is armed
to away
mode only
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DOOR/WINDOW-M
(For use only with Multi-function Door/Window Sensors)
GROUP
NAME
SUPERVISED
SCENARIO
25
Local Safety Sensor
Y
This sensor does
not
report or trigger an alarm. This is a
chime only
sensor
when “Activity Monitoring” is active, regardless of panel status. Used for
medicine cabinets, chemical storage etc
8
Reporting Safety Sensor
Y
This sensor reports to the central station and
triggers
an alarm

when
“Activity Monitoring
” is active, regardless of panel status
9
Delayed Reporting Safety
Sensor
Y
This sensor reports to the central station and triggers an alarm when
"Activity Monitoring
" is active, regardless of panel status. This sensor has
an entry delay
OCCUPANCY SENSOR
GROUP
NAME
SUPERVISED
SCENARIO
25
Occupancy Sensor
Y
This sensor group is to be used for monitoring activity in the home. This
group does not report SECURITY SENSORS
Voice prompts annunciate the sensor
name when the sensor is opened or
tripped.*
For door/window sensors, voice
prompts are defaulted to “On”. For
most other sensors the default is “Off.”
Touch the drop down menu to change.
Choose individually which sensors
should have voice prompts ON or OFF
*
NOTE: “Activity Monitoring Sensors” will
also audibly report when they have been
closed.
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VOICE PROMPTS DEVICES
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Access Point Connected Devices

View connected device information such as IP, MAC address and
for how long the device has been connected.
Access Point Settings
Configure the IQ Panel 2’s built in router. Enable/Disable the router,
broadcast or hide the SSID and change the SSID’s password etc...
Wi-Fi Devices

View and remove Wi-fi devices associated with the panel as well as
configure the Qolsys Access point.
WI-FI DEVICES
WI-FI DEVICES
FIND IT
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
DEVICES
IQ Remote Devices
Pair an IQ Remote Secondary Touchscreen to the panel whether it
is connected to the customer's network or the panel’s built in
Access Point.
Wi-Fi

Scan and connect to a Wi-Fi network. This will ensure your panel
can receive software updates and have a Dual Path connection DEVICES
To connect to a Wi-Fi network, follow
the steps below:
Touch Advanced Settings
(Installer Code)
Then touch “Wi-Fi”
Available networks appear in a list. Touch the
desired network and use the keyboard to type
the password (
if required)
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Enable Wi-Fi if not already active
Swipe down from the top menu bar
and select settings.
CONNECTING TO WI-FI
FIND IT
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
WI-FI DEVICES
DEVICES WI-FI DEVICES
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Wi-Fi Access Point:
Enable or Disable the Qolsys Access Point
SSID:
Change the SSID Name. This is the name that
other devices will use to connect to.
Change Password:
Change the password of the SSID
AP Mode:
Broadcast or Hide the built-in router’s SSID from
being viewed or accessed by unwanted devices.
WPS Push Button:
Connect devices to the panel’s built-in router using
WPS. This can only be used when “AP Mode” is set
to broadcast.
ACCESS POINT SETTINGS WI-FI DEVICES
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View the IP address, Mac
address and connected
duration of each Wi-Fi client
connected to the panel’s built
in router.
Select “Actions” to then
remove a device that has been
associated with the panel.
You must remove saved
network information from the
device otherwise it will re-
connect to the panel.
ACCESS POINT CONNECTED DEVICES WI-FI DEVICES
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IQ REMOTE DEVICES
1.
Connect the IQ Remote to the panel’s access
point or to the same Wi-Fi network the panel is
connected to.
2.
Select “Pair” on the panel. Similar to “WPS” this
will initiate a discovery process on the panel.
3.
Select “GO” on the IQ Remote. This will find the
panel on the network and connect to it.
4.
The remote device will show that it is active on
the list. You can Delete, Edit or Ping the device
after it is paired to the panel.
IQ Remote Devices
Pair an IQ Remote Secondary Touchscreen to the panel whether it is connected to the customer's
network or the panel’s built in Access Point. DEVICES
Add Device
Pair new devices
Edit Device
Make changes to existing devices
Clear
Device
Clears or resets the memory of a Z-
Wave device.
(R
equires you touch the
“Pair” button on the device)
Delete Failed Device

Remove a Z-Wave device from
the IQ Panel 2’s memory
(does
not require you to have the device)
Remove All Devices

Delete all Z-Wave devices from
the IQ Panel 2’s
memory
Z-Wave Devices

Add, Edit, Clear and Remove Z-Wave Devices.
Z-Wave Settings

Configure device limits and
other Z-Wave settings.
Network Wide Inclusion (NWI)
Include Multiple Z-Wave devices
at the same time.
Replace Failed Node
Replace a failed device keeping
the same Node ID.
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Association

Manually change Z-
Wave associations
for specific devices.
Set As SIS
Static Update Controller
(SUC) ID Server. When
the IQ Panel is set as a
SIS t
his allows for
secondary controllers
included in the network
to have the ability to
add/remove devices.
Z-WAVE DEVICES Z-WAVE DEVICES
1. Select “Add Device”
2. Touch “Pair”
3. Press the “Pair” or “Learn” button on the device when
the message appears.
(see individual device
documentation for instructions on button location)
4. Adjust the device name
by touching and making the
appropriate selections.
6. Click “Add” to save the information and complete the
process. (Adjustments can be made later from “Edit
Device” app
)
5. Select “
Automation” to enable simple light rules.
-
Night
: Turns light on at 7pm and off at 6am
-
Evening
: Turns light on at 7pm and off at 11pm
-
Front Door
: Turns light on for 15mins when Front Door
opens (must have a sensor with the default quick
name “Front Door” added in the panel).
-
Doorbell
: Turns light on only after 7pm for 15 min.
when
Doorbell is activated (must have a sensor with
the default quick name “Doorbell” added in the panel).
ADD DEVICE
FIND IT
DEVICES
Z-WAVE DEVICES
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) Z-WAVE DEVICES
Clears Z-Wave device from a network, whether it was enrolled with another controller previously
or the IQ Panel 2
.
Touch
“Clear Device”
Panel will start sending a
“Clear” signal
Press
“Pair” or “Learn”
button on device*
*
Note: each Z-Wave device is different, and not all devices have a hard button to pair or learn.
Refer to your device’s installation manual for specifics on pairing or learning.
Panel returns to
Z-Wave Device
menu when
complete
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CLEAR DEVICE Z-WAVE DEVICES
Deletes Z-Wave device from the panel. This does not clear the device’s memory. Before adding the device to
another network see instructions on how to “Clear” a Z-Wave device. Only allows a Node ID to be deleted if it
has failed and is no longer communicating.
Touch
“Delete Failed
Device From
Panel”
Check the boxes next to the
device(s) you want to delete
Touch “Delete”
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DELETE FAILED DEVICE Z-WAVE DEVICES
Deletes all Z-wave devices from the panel and resets the panel’s Z-Wave
controller.
Touching “Remove All
Devices” brings a
confirmation pop-up
asking you to confirm
your decision to remove
all devices.
This procedure will send
a Device Reset to all Z-
Wave devices associated
with the IQ Panel 2
within the Lifeline
association group
(Association Group 1)
.
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REMOVE ALL DEVICES
This function will remove all Z-Wave devices from the network. Are you sure
you want to continue ? Device
Default
Maximum Number Supported
Thermostats
3
Maximum number of supported Thermostats is 6
Smart Sockets*
0
Maximum number of supported IQ Smart Sockets is 15
Lights
5
Max number of supported Z-Wave light modules is
80
Door Locks
3
Maximum number of supported Z-Wave Door Locks is 6
Other Z-Wave
Devices
3
Maximum number of misc Z-Wave devices is
21
Garage Doors
3
Maximum number of Garage Doors is 6
Z-WAVE DEVICES
Z-Wave Settings allow an installer to set a maximum number of Z-Wave devices allowed
on the IQ Panel 2
in all categories and to control other Z-Wave settings.
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Z-WAVE SETTINGS
Z-WAVE SETTINGS
FIND IT
DEVICES
Z-WAVE DEVICES
Note: This feature has not been evaluated by UL/cUL. This is a supplementary functionality that will not
interfere with the minimum mandatory operation of the life safety and burglary protection of the alarm system
control unit.
UL Note: Additional Z-Wave devices other than what has been indicated as maximum limits have
not been evaluated by UL/cUL.
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
* Additional option available
only through the Dealer Code. Setting
Default
Description
Allow Master Code Z-Wave
Settings
Disabled
Allow Master User Code to access Z-Wave
Settings
Allow Master Code Z-Wave
Management
Disabled
Allow Master User Code to access Z-Wave Devices
installation settings
Access to Automation
Enabled
When
enabled
it allows the ability to apply simple automated actions to lights and switches
directly from the panel
.
Z-Wave
Enabled
Activate or deactivate the Z-Wave radio.
Please use this procedure only when the controller
(panel) is missing or inoperable.
Primary Controller
Enabled
Allows the panel to act as the primary Z-Wave controller (enabled), or as a secondary
controller (disabled). When Primary Controller is disabled “Controller Shift” and “Add/
Remove Controller” icons will appear on the Z-Wave Devices page.
Controller Shift
: Shifts primary controller from IQ Panel to another controller on the
network.
Add/Remove Controller
: This icon acts like an “Add/Remove” button when pairing the IQ
Panel into another network.
Z-WAVE DEVICES
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Z-WAVE SETTINGS Z-WAVE DEVICES
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The panel will show each device requesting to be added. Select
“Quit” to end the “always listening” enroll mode.
NWI (Network Wide Inclusion)
Activates an “always listening” enroll mode. Include one Z-Wave device after another. When complete you
can return to edit the device and give a custom name.
The panel will then add the devices and
prompt you to select OK to exit. Z-WAVE DEVICES
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ASSOCIATION
1. Select the Z-Wave device you would
like to associate with another by
touching “View”
Manually change Z-Wave associations for specific devices.
2. Select “Edit”
3. “Check” the boxes next to each
device that you would like to
associate with. Then select “Save” DEVICES
Add Device
Pair new Bluetooth
devices
Edit Device
Make changes to existing
Bluetooth devices
.
Delete Device

Delete a paired Bluetooth
device
Settings

Toggle Bluetooth on/off, adjust
Bluetooth disarm settings and
change Bluetooth disarm
timeout (1,5,10,20 & 30mins).
Bluetooth
Devices
Add, Edit, Delete and Configure Bluetooth Device settings
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Remove All Devices

Remove
s all paired Bluetooth
devices at once.
BLUETOOTH DEVICES
BLUETOOTH DEVICES
FIND IT
DEVICES
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) BLUETOOTH DEVICES
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1. Select “Add Device”
2.
Open the Bluetooth page on your mobile device. The
panel will search for all available and in range bluetooth
devices.
3. Select the correct device from the list on the panel and
ensure the pairing code matches that on your mobile
device.
5. Your mobile device will now show under the “Paired
Devices” list on the panel.
NOTE
: Your phone will show the IQ Panel as “Not
Connected”. This is normal
ADD DEVICE
4.
Touch “Pair” on the panel first, and then on your
phone. BLUETOOTH DEVICES
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EDIT DEVICE
1. Select the pencil next to the
device you would like to edit.
2. Select whether or not you would
like to allow a device to disarm the
panel when in proximity. BLUETOOTH DEVICES
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DELETE DEVICE
1. Select the check box next to the
device you would like to delete.
3. Select “OK” to confirm and
delete the device.
2. Select “Delete” at the bottom of
the page. BLUETOOTH DEVICES
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REMOVE ALL DEVICES
To delete and remove all enrolled
Bluetooth devices at once, select
“Remove All Devices”.
Next select “OK” to confirm you
would like to delete. BLUETOOTH DEVICES
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SETTINGS
Select from 1, 5, 10, 20 or 30 minute
disarm timeout
BLUETOOTH:

Select or un-select this box to enable
or disable the bluetooth radio.
BLUETOOTH DISARM TIMEOUT:
Change the time in which the panel
must wait after it’s been armed to
away before it allows a bluetooth
device to disarm it.
Default 10 min
BLUETOOTH DISARM:
Select or un-select this box to enable or disable
the ability to disarm the panel via Bluetooth. To
change this on an individual level you
must edit the specific device. SYSTEM TESTS SYSTEM TESTS
Wi-Fi Test
Test the panel’s connection to
the wireless (Wi-Fi) network
Sensor Test
Test the panel’s communication
with individual security sensors
Cellular Test
Test the panel’s connection to the
cellular network and A
larm.com
Image Sensor Config

Test the panel’s connection to
Image Sensors
Z-Wave Tests

Test communication between
devices and the panel.
Rediscover network, counters,
neighbor info and diagnostics.
System Tests

There are several tests you can perform to ensure your system is working
efficiently.
Wi-Fi Devices
Test
Held for future use.
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Panel Glass Break Test
Test the panel’s microphones
to ensure proper sensitivity
for built in Glass Break.
SYSTEM TESTS
FIND IT
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Panel
Test
Runs through a complete test
of the panel’s running
processes.
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Daughter Cards Test

Tests the integrity of the
installed daughter cards.
Dual Path
Test
Verifies the Wi-Fi path is
connecting to Alarm.com
✓
SYSTEM TESTS
FIND IT
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Wi-Fi Test
The Wi-Fi test checks the IQ Panel 2’s connection to your network. Before
running this test, be sure to connect the panel to the network. See
“customization” section
for directions on connecting to Wi-Fi.
To perform a Wi-Fi Test, touch the “Run”
button.
Note: If test fails, please check your Wi-Fi settings.
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A successful test will result in a
“pass” and indicates the date and
time of the test
along with
connection speed.
WI-FI TEST
FIND IT
WI-FI TEST
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Sensor Test
The panel can test its connection and communication to the individual
security sensors. Before running this test there must be at least one security
sensor paired with the system.
Sensors connected to the panel will appear on the screen. The panel will detect open and
close reports.
Please allow 10 secs between tests if tripping the same device more than
once.
“Signal Source” relates to a sensor’s frequency.
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Results
Packets Received
Perfect
8
Excellent
6-7
Good
3-5
Minimum
1-2
No Signal
No RF packets received
The panel will audibly report and display test
results from “No Signal” to “Perfect”, including
how many packets were received.
SENSOR TEST
FIND IT
Note: For UL/cUL , perform a
placement test first for all
wireless initiating devices. The
acceptable result shall be
“Excellent"
.

SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
SENSOR TEST
( 8 ) SYSTEM TESTS
Cellular Test
Test the panel’s built-in cellular radio connection. You must first activate the
radio through Alarm.com prior to this test.
To begin the test press “Start” and watch for the results on the screen.
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CELLULAR TEST
FIND IT
CELLULAR TEST
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Image Sensor Config

Test an image sensors connectivity with the panel to ensure they are
communicating properly and are able to take photos.
Select the desired Image Sensor by
touching “View” next to it’s name
Touch
“Sensor Tests”
Choose an Image Sensor to Test:
Select the test you want to run
:
PIR Test
checks the motion sensor
Installer Peek In
tests the camera (Results
appear through the Alarm.com apps
)
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IMAGE SENSOR CONFIG
FIND IT
IMAGE SENSOR CONFIG
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Z-Wave
Test
Test the connection between the panel and enrolled Z-Wave devices to
ensure they are communicating properly.
Note: If a test fails, relocate device, change batteries and/or rediscover network
.
To perform a Z-Wave Test, touch the “Run” button. A successful test will result in a
“Pass” and a time stamp.

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Z-WAVE TESTS
FIND IT
Z-WAVE TESTS
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Z-WAVE TEST SYSTEM TESTS
Rediscover Network

After installing or moving a Z-Wave device one should always “Rediscover the
Network”. This maps and ensures all devices have the most efficient
communication path leading back to the panel.
Note: If a test fails, relocate device, change batteries and/or rediscover network
.
Select a single device or
all and then select
“Rediscover”. A result
including a time stamp
will appear under “Status”.
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Z-WAVE TESTS
FIND IT
REDISCOVER NETWORK
Z-WAVE TESTS
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Neighbor Info

Use “Neighbor Info” to view which devices can view each other. This helps
when testing the range of a Z-Wave device.
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Touch “View” next to
any device and a pop-
up will appear listing
it’s “Neighbor Nodes”
Z-WAVE TESTS
FIND IT
NEIGHBOR INFO
Z-WAVE TESTS
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Counters

View a numerical representation of the Z-Wave network. View failed and
acknowledged commands as a whole or from an individual device.
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Z-WAVE TESTS
FIND IT
COUNTERS
Z-WAVE TESTS
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) INSTALLATION
Z-WAVE TESTS
COUNTER
DESCRIPTION
Acked commands no
auto route
Command was successful and acknowledged by the sensor; it did not use the normal automatic Z-Wave network route
to execute the command for this device (command was re-routed on the Z-Wave network in order to succeed)
Acked commands auto
route
Command was successful and acknowledged by the sensor;
 
it used the normal automatic Z-Wave network route to
execute the command for this device.
Failed commands
network failed
Not possible to transmit data because Z-Wave network is busy (jammed). Command failed to execute.
Network failed
Not possible to transmit data because Z-Wave network is busy (jammed). Command failed to execute
Network not idle
Auto-routed command failed because Z-Wave network is not yet stable.
 
Command failed to execute.
 
Network no route
Auto-routed command failed because there is no successful Z-Wave network route to the device.
 
Command failed to
execute
Reset All
Resets all counters back to 0 as to better diagnose the network
Details
Shows individual device details such as passed and failed commands. Here you can also reset an individual device’s
counter
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Z-Wave Diagnostics
View a graphical representation of the installed Z-Wave network.
✓
Z-WAVE TESTS
FIND IT
Z-WAVE DIAGNOSTICS
✓
Z-WAVE TESTS
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
View the network's or an individual device’s last
known working route. Use the Key chart to
decipher which devices are repeating nodes, have a
strong or weaker signal or perhaps need to be
moved to another location.
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Wi-Fi Devices

Held for future use
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WI-FI DEVICES TEST
FIND IT
WI-FI DEVICES TEST
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Panel Glass Break
Test
Test the panel’s microphones via a clap test or glass break test. This will ensure
the built in detector and microphones are functioning properly when needed.
Panel Glass Break must be enabled under Installer Settings to access test.
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Testing

Select “Run” to begin test.
Circle will turn
YELLOW
when a successful clap
test has been detected
and Microphones are
listening.
Circle will turn
GREEN

when the panel hears the
proper glass break
frequency being detected.
PANEL GLASS BREAK TEST
FIND IT
PANEL GLASS BREAK
TEST
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
Glass Break Alarm Test Mode

Selecting “Start” will enable a 15 min test mode where the panel arms to
“Away” and then enables the panel glass break detector to be tripped using a
glass break simulator. Once tripped an alarm will be sent to the central
station.
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PANEL GLASS BREAK TEST
FIND IT
PANEL GLASS BREAK
TEST
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TESTS
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PANEL GLASS BREAK DETECTION REQUIREMENTS
Panel Installation Requirements:
-
Wall mounted
-
Power supply connected
-
Panel Glass Break detection enabled
-
Armed “Away”
Detection Area
-
90° Line of sight
-
No obstacles
-
3ft Minimum from the panel up to 15ft max
Glass Requirements
-
Tempered Glass - 1/8” t0 1/4”
-
Plated Glass - 1/8” to 1’4”
-
Insulated Glass - 1/8” to 1/4”
-
Window must be framed
-
Minimum Dimensions 12” by 12” SYSTEM TEST
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By default Dual-Path Control is
enabled. To disable, “un-check”
the box.
You can also run a Dual-Path Wi-
Fi test to ensure that the Dual
Path is connecting properly.
Unlike the standard Wi-Fi test
(which checks connection to the
router) the panel will check the
broadband connection to
Alarm.com.
*Note: The IQ Panel 2
must be connected to a wi-fi network to enable Dual Path
When enabled, dual path connectivity allows the IQ Panel 2
to use both cellular
and Wi-Fi radios for signals and communication simultaneously.
DUAL PATH TEST
FIND IT
DUAL PATH TEST
IQ Panel 2 is compatible with the following UL/ULC listed monitoring station receivers: SG-System I/II/III/IV/5.
NOTE: Wi-Fi is for supplemental use only for UL/cUL

SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TEST
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Daughter Cards Test

Tests the integrity of installed daughter cards . Slots not populated will be
“greyed” out and inaccessible to test.
Select “Run” on an
individual available card
to start the test. After
which the panel will
show a result of a “Pass”
or “Fail”.
DAUGHTER CARDS TEST
FIND IT
DAUGHTER CARDS
TEST
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) SYSTEM TEST
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Panel Test

Runs through and tests all panel processes either all at once or one at a time.
Select “Run” to perform
an individual test or
“Run All” to perform a
test of all processes.
Running all tests at once
will sound the siren.
✓
PANEL TEST
FIND IT
PANEL TEST
✓
SYSTEM TESTS
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) CUSTOMIZATION
CUSTOMIZATION CUSTOMIZATION
The IQ Panel 2 can hold up to 242 user codes. Only Dealers, Installers and
Master users can access this app and once created you can edit all
information
but user type (Installer, Master, User, Guest)
USER MANAGEMENT
FIND IT
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
USER MANAGEMENT
User Type
Access Level
Expires
Dealer
All settings as well as Master Reset and access to change Dealer
Contact information
N/A
Installer
All Settings
N/A
Master
All user-related features and Settings, including connecting to
Wi-Fi, User Management, Sound App and Sensor customization
On the date indicated
when created
(optional)
User
Arming/Disarming
On the date indicated
when created
(optional)
Guest
Arming/Disarming
On the date indicated
when created
(optional)
Duress
Disarming (but sends duress signal to security provider). This user
will be disabled unless you turn on “Duress Authentication” under
"Security and Arming”
N/A CUSTOMIZATION
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DEALER CONTACT

Here you can customize your contact info and determine what you’d like to
be displayed in “Contact Us”, located on the right side of the “Home Screen”
header. Dealer Contact fields allow up to 25 characters, Tag Line 2 allows up
to 50.

Example:
ABC Security
Automation & Security
Atlanta’s Preferred
798-123-4567
jondoe@abcsecurity.com

ABCSecurity.com

84008
DEALER CONTACT*
FIND IT
*This page available only through
the Dealer Code
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (2222)
DEALER CONTACT CUSTOMIZATION
To connect to a Wi-Fi network, follow
the steps below:
Touch Advanced Settings
(Installer Code)
Then touch “Wi-Fi”
Available networks appear in a list. Touch the
desired network and use the keyboard to type
the password (
if required)
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Enable Wi-Fi if not already active
Swipe down from the top menu bar
and select settings.
CONNECTING TO WI-FI
FIND IT
WI-FI
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222) CUSTOMIZATION
TODAY’S FORECAST
Today’s forecast is displayed on the weather icon with a graphical
representation of precipitation and High and Low temps.
LOCATION
Weather reporting is based on
location as indicated by the zip
code entered into Alarm.com
when the account is created.
4-DAY FORECAST
Touch the weather icon to get a
4-day forecast. This information
is updated once daily

via
Alarm.com services.
(Will not
display or update weather connected to
wifi only)
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WEATHER
FIND IT
Touch the weather icon in the
upper left corner of the header to
reveal a 4 day forecast CUSTOMIZATION
PHOTO FRAME
The IQ Panel 2 can be set to display digital photos when not in use. This
feature, called “Photo Frame”, can be changed or turned off through “Photo
Frame Settings”.
(Swipe down from the menu bar)
.
Display type
Choose a display type
for your photo frame.
O
pt to turn it off
completely, scroll
through pre loaded
images or view a
“weather clock”
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PHOTO FRAME
FIND IT
Swipe down
for access
PHOTO FRAME CUSTOMIZATION
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PLAY:
Starts Photo Frame immediately. Good for testing photo frame
feature appearance and transitions
REMOVE PHOTOS:
Allows you to remove photos one by one or all at
once
ADD PHOTOS:
Add new photos using an SD card or download one of
several “Wi-Fi” photo sets using your panel’s WiFi connection
SETTINGS:
Change the Photo Frame’s “Display Type” from Off to On or
enable a “Weather Clock” screen saver. Change transitions, adjust
display time, set automatic on/off times and more
PHOTO FRAME APP BUTTONS
FIND IT
Swipe down
for access
PHOTO FRAME CUSTOMIZATION
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PHOTO FRAME SETTINGS
FIND IT
PHOTO FRAME SETTINGS
PHOTO FRAME
Swipe down
for access
Item
Default
Description
Duration
1 minute
How long each image will show before transitioning to the next image in
the library (1, 2, or 5 minutes)
Effect
Dissolve
Transition effect used between each image (fade to black, dissolve)
Shuffle
Enabled
Display pictures in random or sequential order
Display Type
Photo Frame
Choose what to display on the screen when the panel is not in use. (Off,
Photo Frame and Weather Clock)
Photo Frame
Start Time
10 minutes
Choose the amount of time to wait after the last touch before starting the
selected display type. (5, 10, 15, 20, 25, or 30 minutes)
Automatically
turn off display
11:00 PM
Determines the time when the display shuts down completely. (Use this
feature to turn off the LCD at night)
Automatically
turn on display
6:00 AM
Determines the time when the display “wakes up" after sleeping. (Use this
feature to turn the LCD back on in the morning) CUSTOMIZATION
To load new images from an SD card:
1- Load photos* onto an SD Card
2- Insert the SD Card into the panel
3- Open the “Photo Frame” app
4- Press “Add Photos
”
5- Choose “Replace All Photos” or
“Add New Photos
”
6- Wait for the images to load
7- Once loaded, you can press “Play”
to test.

NOTE: Before removing the SD Card, go
to “Settings” then touch “SD Card” and
select “Unmount”
Card will slide all the way in.
To remove, push gently and card will spring out.
Photo
requirements:
-
JPEG
-
1280x720 pixels (or less)

-
No larger than 5MB each

-
No more than 20 images

-
Saved in folder entitled “Photos”
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LOAD IMAGES FROM SD CARD
FIND IT
Swipe down
for access
PHOTO FRAME
ADD PHOTOS CUSTOMIZATION
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Upload custom help videos with an SD Card. Make your own troubleshooting
videos for your customers or use our built in videos.
Touch Advanced Settings

(Installer Code)
Swipe down from the top menu
bar and select settings.
Load Help Videos
Touch “Add” or “Replace”

(Make sure the SD card has been inserted).
Select videos individually or all at once to either replace existing videos or add to them.
LOAD HELP VIDEOS
FIND IT
Swipe down
for access
INSTALLATION
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
LOAD HELP VIDEOS MAINTENANCE MAINTENANCE
Upgrade Software
Upgrade the panel’s software version using Wifi or an SD Card.
UPGRADE SOFTWARE
FIND IT
UPGRADE SOFTWARE
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
Setting
Description
Upgrade Using Network
Search the network for updates and install new software
Note: for UL/cUL, remote software uploading is not allowed
Upgrade Using SD Card
Search an inserted SD Card for updates and install new software
Downgrade Using Network
With the proper Patch Tag the system can be properly downgraded
Patch Tag
A code corresponding to a specific software update on the server
Automatic Upgrade
Allow the panel to update it’s software as new versions become available
Note: For UL/cUL, automatic upgrade is not allowed.
Automatic Upgrade Interval
Determines interval the IQ Panel 2 will look for software updates
(Default 24 hrs)
Note
: Proper maintenance requires prompt administration of any software updates MAINTENANCE
Keeping your panel up to date is essential in ensuring it receives the newest features and is
free from bugs.

To perform a software update using Wi-Fi follow the steps below:
 

1- Ensure your panel is connected to Wi-Fi and has an internet connection.

2-
 
From the drop down menu select “Settings" then “Advanced Settings”. (Installer/Dealer
Code)

3
- Touch "Upgrade Software"
4
- Touch "Upgrade Using Network"
 
The IQ Panel 2 will check for the latest software
update. If your panel is up to date you will see a message confirming that you have the
most recent software version.
 

5
- If a software update IS available the panel will automatically begin downloading it.
 

6
- Once the download is complete a pop up message will appear informing you that in
order to install the software you must restart the panel.
 
Touch "okay."
 
Your panel will install
the update and automatically restart.
 
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Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
UPGRADE SOFTWARE USING WI-FI
FIND IT
UPGRADE SOFTWARE
Note: For UL/cUL the remote
software feature shall not be
used and the panel shall not be
setup to remotely upgrade. MAINTENANCE
1- Insert an SD card into your computer.
 
(
*We recommend a class 4 or higher SDHC card with 4gb – 16gb storage space
)


2- Download the current software from
dealers.qolsys.com

(requires login)


3- Once the file is downloaded, right click the file and select "Unzip" or “Open”


4- Drag all files to your SD card.
 
Delete ANY other files, and safely remove the SD card
from your computer


5- Slide your SD card into the slot on the upper right side of the IQ Panel 2.


6- From the drop down menu Touch “Settings”



7- “Advanced Settings” and enter a valid Installer code
(default is 1111)


8- Touch “Upgrade Software”


9- Touch “Upgrade using SD Card”


10- The panel will search the SD Card for the patch and begin downloading it automatically.


11- Once complete touch "OK" to reboot the panel.
 
DO NOT TOUCH THE SCREEN.
 
The
process will take about 5 minutes and the LED may turn red, screen may turn off, etc.
 
After
the panel reboots the home screen will appear and the LED will turn green.
 
For the next 5
minutes the panel will update the backup partition.
 
Do not power down or use the panel
during this time


11- Eject the SD Card: (“Settings”, enter your installer code (default is 1111), "SD Card” then
"Safely Remove"


I
MPORTANT: Failure to perform these steps in the proper sequence may result in data corruption and/or panel
failure.

Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
SOFTWARE UPDATES VIA SD CARD
FIND IT
UPGRADE SOFTWARE MAINTENANCE
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
Turning on automatic software updates enables the panel to check for new software version
every 24hrs by default.
From the drop down menu select “Settings"

“Advanced Settings”. (Installer/Dealer Code)





Touch “Upgrade Software”







Make sure the “Automatic Updates” button is checked.



Change update interval by selecting “Automatic Upgrade Interval”
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Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
AUTOMATIC SOFTWARE UPDATES
FIND IT
UPGRADE SOFTWARE
Note: For UL/cUL the
automatic software update
feature shall not be enabled. MAINTENANCE
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BATTERY REPLACEMENT
1.
Power down panel:
Go to Advanced Settings and enter the
Installer/Dealer/Master code, then select “Power Down”
2.
Unplug Battery Connector:
Once the panel is powered
down, unplug 4 pin battery connector from the board.
3.
Remove Battery:
Pull the blue tab from under the battery
downwards. This will peel away the tape holding the
battery in place.
4.
Install New Battery:
Remove the protective film from the
adhesive tape on the back of the battery and seat the
battery into the bottom lefthand plastic corner. Plug the
battery connector back into the board.
2.
3.
4.
CAUTION:
Do
NOT
use a screwdriver or anything sharp that could
puncture the battery.
Do
NOT
pull on the battery cable to try and remove battery. TROUBLESHOOTING TROUBLESHOOTING
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ABOUT
FIND IT
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
ABOUT TROUBLESHOOTING
ABOUT
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Item
Battery
Battery Status: Disconnected, Charging, Full
Battery Level: Displayed in %
Software
Software Version: Current Software Version
Build Number:
LInux Version:
Android Version:
Hardware
Hardware Version:
Manufacturer: Qolsys Inc. San Jose, CA
PCA Serial #:
Part #:
System Configuration:
System Serial #:
RF PIC Version:
EEPROM Format Version:
Image Sensor Version:
Patches
Patch Description: Details of all previous patches applied
Last Upgrade Date:
Panel
MAC Address:
Panel Up Time:
Cellular
Carrier: Current Carrier
Cellular Connection: no signal, registered etc..
Cellular Signal Strength: x/6 bars, (xx/xx) internal
IMEI:
alarm.com
radio number
IMSI: Carrier Sim Information
ICCID: Carrier Sim Information
Baseband Version:
Configuration Version:
Description TROUBLESHOOTING
ABOUT
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Item
Description
Z-Wave
Home ID:
Z-Wave Firmware Version:
Z-Wave API Version:
Manufacturing ID:
Product Type:
Product ID:
Wi-Fi Information
Connection: Connected/Disconnected
IP Address: Panel’s IP Address when connected
SSID: Network panel is connected to
Speed: Connection speed shown in Mbps
Internet: Can the panel communicate outside the
home. Available/Unavailable
Internal Storage
Total Space: Total space shown in GB
Available Space: Space available for media
Photos: Breakdown of space used for photos
Videos: Breakdown of space used for videos
Logs: Space used for storing panel logs TROUBLESHOOTING
DO NOT remove all power without following the steps below. In the event of needing to
move the panel from one location to another it is safe to unplug the power supply while
leaving the battery plugged in.

1.
From the drop down menu Select “Settings”.

2.
Select “Advanced Settings” then enter your installer code

3.
Select “Power D
own”
4.

Wait for panel LED to turn off
5.

Disconnect the power
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
IMPORTANT: Failure to perform these
steps in the proper sequence may result in
data corruption and/or panel failure.
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Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
POWER DOWN
FIND IT
POWER DOWN TROUBLESHOOTING
If the panel is experiencing difficulties you can often resolve it by resetting the operating
system.
1.
From the drop down menu Select “Settings”.

2.
Select “Advanced Settings” then enter your installer code

3.
Select “Panel Reboot
”
4.

Wait for the panel to restart
QUESTIONS?
Contact us at
techsupport@qolsys.com
IMPORTANT: Failure to follow these steps properly may
result in data corruption and/or panel failure.
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?
Swipe down
for access
SETTINGS
ADVANCED SETTINGS
ENTER CODE (1111, 2222)
PANEL REBOOT
FIND IT
PANEL REBOOT TROUBLESHOOTING
HARD REBOOT
x 30 sec
?
QUESTIONS?
Contact us at
techsupport@qolsys.com
IMPORTANT: Performing a hard reset may
result in data corruption and/or panel failure.
Only use this when absolutely necessary.
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129 TROUBLESHOOTING
PANEL TEST
TROUBLESHOOTING
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If you run a panel test and it fails, use the following steps to fix the issue.
Test
Description
If fails:
Arm-Disarm
Tests the arm/disarm operation
Reboot panel, run test again then if necessary perform a master reset and repeat
test
Camera
Tests panel camera operation
Reboot panel, run test again then if necessary perform a master reset and repeat
test
Photos
Checks that photos are loaded in the
photo frame app
1) Go to Settings -> Photo Frame -> Add Photos
2) Add photos from Wifi photo sets or an SD card
Help Videos
Checks help videos are installed in the
panel.
 
1) Go to Settings/Advanced Settings/Installation -> Load Help Videos
 
2) Load All the Help videos in SD card and insert it into panel
 
3) Add the selected files from SD card to help videos list on the panel
Battery
Checks panel battery health
1) Make sure the battery is connected
2) If test continues to fail, replace the battery
LED Green/Red
Check panel LED operation
1) Reboot the panel and run the test again
2) Master reset and repeat test TROUBLESHOOTING
PANEL TEST
TROUBLESHOOTING
Test
Description
If fails:
Panel Tamper
Check panel Tamper state
1) Check to ensure backplate is secure and installed properly.
2) Repeat test.
AC Status
Check panel AC power status
1) Inspect the wire leads are secure and properly connected on the terminal block
and adapter.
2) Repeat test.
Internet Connection
Check panel's Internet connectivity
1) Go to Wifi Setting page, Enable Wifi and connect to a Wifi Network
2) Make sure Internet is available on the home router. You can check internet
information in the “About” section.
3) Contact your network service provider on continued internet connectivity failure.
Wi-Fi
Tests whether panel is connected to
Wifi network
 
1) Go to Wifi Setting page and enable wifi.
 
2) Connect to a Wifi Network
Upgrade Service
Checks that the panel can receive
updates from the Qolsys servers
1) Verify internet and Wi-Fi connections.
Z-Wave
Check panel's Z-Wave module
operation
1) Reboot the panel and repeat test.
2) Master reset and repeat test
Sirens
Check that the panel’s siren is
functioning properly (Burglar, Auxiliary,
Fire & CO).
1) Verify the siren is plugged in TROUBLESHOOTING
CANNOT LOAD HELP VIDEOS
If your panel cannot load a help video you will receive an error message. Please ensure that
your video(s) meet the requirements:
Acceptable File types:
.m4v
Total storage space:
200MB
NOTE: videos look best
in aspect ratio
1280x800
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129 LEGAL
IMPORTANT
Important warning and information can be found on the interior and exterior of the panel’s mounting plate.
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IMPORTANT
This Class [B] digital apparatus meets all requirements of the Canadian Interference
-
Causing Equipment
Regulations.
Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du
Canada.
IMPORTANT!
Changes or modifications not expressly approved by Qolsys Inc. could void the user’s authority to
operate the equipment.
CAUTION!
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The
antenna(s) used for this transmitters must be installed to provide a separation distance of at least 20 cm from all
persons and must not be collocated or operating in conjunction with any other antenna or transmitter.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
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IMPORTANT
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
 

—Increase the separation between the equipment and receiver.
 

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 

—Consult the dealer or an experienced radio/TV technician for help
.

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129 SPECIFICATIONS
Items
Parameters
IQ Panel 2
Platform
Android OS
Android 5.1
LCD Display
Size
7” LCD
Resolution
1280 x 800
Brightness
300 cd/m2
RGB
24bit
Touchscreen
Type
Capacitive glass multi-touch
User Codes
Up to 242
Role based (Dealer, Installer, Master, User, Guest, Duress)
Wireless
WiFi
Wi-Fi 802.11 a/b/g/n/ac dual band 2.4/5ghz - including built-in router capability
Image Sensor
Supports up to 5 Alarm.com Image Sensors (if included)
Z-Wave
Supports up to 134 devices (80 lights, 15 Smart Sockets, 6 Locks, 6 Thermostats, 21 Misc, 6 Garage
Doors)
Cellular
LTE (Bands 2,4,5,12,13,17)
Security R/F
Encrypted 319.5MHz, up to 128 RF zones, with legacy device support
Bluetooth
Qualcomm Bluetooth Low Energy (BLE) 4.0
Hardwire Input
Wired x2
2 non powered closed loop circuit with 4.7k EOL resistor
Siren Output
Wired x1
1 controlled output (open collector), 300mA max with a 12v power supply wired in series
Flash Memory
Internal Storage
12GB NAND Flash
SD Card Slot
Push-Push
Micro SD slot x 1
LED Indicator
Status LED
Green (Disarmed), Red (Armed)
Speaker
Stereo 1W x 2
Stereo speakers (unified audio) Items
Parameters
IQ Panel 2
Camera
Front Camera
5MP fixed focus
Microphone
Microphone
Stereo microphones x 2
Siren
Piezo
SPL minimum 85dB for UL985
Tamper
Tamper Switch
Reporting tamper release button
Battery
Type
Litium Polymer 3200mAh
Buttons
Standby
Right side button used for sleep/wake, hard reboot, and clean screen cancel
Mechanical
Dimension
5”H x 7.75”W x .75”D (195mm x 130mm x 23mm)
Power Supply
AC/DC
Output: 5v - 5.5v 1000mA DC, Input 100-240VAC 50/60Hz
Mount
Back Plate
Wall mount or table top (stand included)
Certification
UL/cUL
UL-985, UL-1023, UL-1635, UL-639, UL-498A, UL-634, ULC-634, ULC-S306, CSA-C22.2
FCC
2AAJXQS-IQPANEL2 (may contain additional modules with separate FCC ID’s)
IC
11205A-QSIQPANEL2
Safety
Temperature
Operational
-10-50C, Note: not evaluated by UL/cUL
Storage
-40 - 80C
SPECIFICATIONS Document#: IQP2-IM-06-17

Revision Date:
06/12/17
Software version: 2.0.3
Conforms to UL Std. S985, 1023. & 1635
Certified to ULC Sub C1023 & ULC Std S545
Qolsys Inc. proprietary.
Reproduction without permission is not permitted.