Qolsys IQ WIFI - Mesh WIFI Device - Install Guide - Dated April, 2021

Dependable Wi-Fi coverage for home or business
Johnson Controls IQ Wi-F
i
Version 1.0.0
IQ WIFI INSTALLATION MANUAL TABLE OF CONTENTS
IQ WIFI OVERVIE
W
4- Whats included in the bo
x
5- IQ WIFI overview: exterior

6- IQ WIFI overview: labels

7- Choose your installation typ
e
8- Evaluating network coverage

INSTALLING THE IQ WIF
I
10- Connecting the wire
s
11- Setting up the networ
k
MANAGING IQ WIFI FROM IQ
PANE
L
13- Connecting additional agent
s
14- Software update
s
15- Renaming your network name

(SSID
)
16- Creating a guest networ
k
17- Testing your spee
d
18- Rebooting IQ WIFI mes
h
19- Renaming controller or agent
s
20- Viewing connected devices
MANAGING IQ WIFI FROM WE
B
INTERFAC
E
22- Connecting additional agents

from we
b
23- Software updates from we
b
24- Renaming default network

name (SSID
)
25- Creating a guest network from
we
b
26- Renaming controller or agents
from we
b
27- Viewing connected devices
from we
b
28- WAN setting
s
29- Connection typ
e
30- LAN setting
s
31- DHCP serve
r
32- DHCP reservation

33- How to change admin
passwor
d
CONNECTING TO THE
NETWOR
K
35- Connecting to the network
TROUBLESHOOTIN
G
37- Sequence to restart your
network

38- Controller and agents do
not syn
c
39- You can’t login into the IQ
WIF
I
40- How to troubleshoot
network connectivity issues

SPECIFICATION
S
43- Speci
fi
cations IQ WIFI OVERVIEW ABOUT THIS GUIDE
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?
QUESTIONS?

Contact us at

855-4QOLSY
S
Or email us a
t
intrusion-
support@tycoint.com
This document outlines the basic hardware speci
fi
cations and software directions to install and customize the IQ WiFi.
Note that the information presented is not comprehensive, but is speci
fi
cally dedicated to those menus, features, and
systems accessible solely to those with the proper installation code. The information contained is con
fi
dential and
proprietary, and is solely owned by Johnson Controls. Any reproduction, modi
fi
cation, or distribution without permission
is strictly prohibited.
IQ WiFi
Power Supply
Ethernet Cable
SUPPORT
QR code sticker
INCLUDED IN THE BOX JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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IQ WIFI OVERVIEW: EXTERIOR
Reset Butto
n
Short press: restar
t
Press/hold 15 sec:
Factory Default
WAN

Wide Area Network
(Internet in)
BACK
LAN

Local Area Network
(Network out)
DC-I
N
Power Supply
FRONT
Error
Internet
connected
Broadcasting
wirelessly
Power on
WP
S
Once this button has been
pushed you have 2 minutes
to push the
WPS button
on
a corresponding Wi-Fi
device to connect it to the
network
SIDE
LED Status
Lights JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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The label on the bottom of IQ WiFi shows the device’s MAC address and serial number.

The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup
IQ WIFI OVERVIEW: LABELS
Label on the bottom of each unit
QR code included in the box
EXAMPLE
EXAMPLE As the only wireless network on the premises:
CHOOSE YOUR INSTALLATION TYPE
In parallel with an existing wireless network:
You can set up the IQ WiFi in either of these ways:
Great for
:
-Improving connectivity for ALL Wi-Fi devices on the networ
k
-Offering support for the entire network
Great for
:
-Keeping the security and smart-home devices private/hidden
from the rest of the Wi-Fi connected devices on the networ
k
-Making online/remote support easier as only known/authorized
devices should be connecte
d
-Ensuring better connectivity for dealer supported devices
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45 If a single IQ WiFi does does not cover the location as
desired, you can add up to eight (8) additional nodes to
eliminate dead spots and boost overall network performance.
*
*IQ WiFi will not increase the speed coming from the
customer’s ISP (Internet Service Provider) but can ensure the
customer is getting the best coverage throughout their
location. Please note that not all buildings are the same, and
building materials, wireless interface, and other factors can
limit Wi-Fi range.
EVALUATING NETWORK COVERAGE
1 unit covers up to
1,500 sq ft
Add up to 8 units
Controller
Agent 2
Agent 1 INSTALLING

THE IQ WIFI 3.
Connect the opposite end of the
provided ethernet cable into the
“ETHERNET” port on the modem*.
CONNECTING THE WIRES
4
1.
Plug the barrel jack end of the
power supply into the “DC-IN” por
t
2.
Connect the provided ethernet
cable into the “WAN” port
4.
Plug in your power supply
to the wall outlet. System
may take up to 3 minutes
to power up.
MODEM*
3
*Please note: If you are installing IQ WiFi to run in parallel to the customer’s primary network, plug the ethernet cable into
an available port on the customer’s existing router. When connecting an ethernet cable to the WAN port of IQ WIFI that
has internet connectivity IQ WIFI will default to Controller.
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1
2 SETTING UP THE NETWORK
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Touch “CONNECT”
5
IQ Panel will con
fi
rm when
connection is complete. (If,
fails repeat from step 5)
*Please note: Connecting manually from IQ Panel choose Network Name (SSID) IQ WIFI XXXXXX (the “X” represents the MAC address
printed on the label located on the bottom of the IQ WIFI). Default password is the serial number printed on the bottom label of the IQ WIFI.

*Using WPS mode, IQ WIFI will auto connect to 2.4 or 5 GHz based on optimized signal per environment.
9
8
7
Press the physical
WPS button on IQ WIFI
6
Touch “WPS Push Button”
Once the IQ WIFI has powered up
completely, the power LED will stop
fl
ashing.
Activate WPS on IQ Panel.
(Open settings
tray, touch settings, advanced settings, type
valid code, choose WI-FI.) MANAGING IQ WIFI
FROM IQ PANEL CONNECTING ADDITIONAL AGENTS
Connect both ends of the power supply to
an available outlet.
*
*
You may choose to connect your agents
power close to your controller during the
pairing process and move to your desired
location once pairing is complete.
Example of where controllers and agents
may be placed for best performance
.
Choose your location to maximize your
mesh WI-FI network. Ensure desired
location has an available power outlet.
Once the agent has powered up
completely, the power LED will stop
fl
ashing. Activate WPS on the controller,
then activate WPS on the agent
1
3
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You may choose to improve the WIFI network by adding additional “agents” to the network (up to 7).

Agents
must be within range of IQ WIFI in order to sync wirelessly.
2
Controller
Agent SOFTWARE UPDATES
After the initial setup, update you're IQ WIFI to the latest version of
fi
rmware and validate that the IQ WIFI
mesh is on the same version of
fi
rmware
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Touch agent
DEVICES
icon

to verify the version
of
fi
rmware on each added agent.

Touch the
CHECK FOR UPDATE
icon to update
the entire IQ WIFI mesh.
*
Note: If adding an additional agent to a preexisting IQ WIFI to improve wireless performance validate that the
fi
rmware on the IQ WIFI mesh is the same and if it is not, update.
Current agent
fi
rmware
1
2
3
Open settings tray, touch
settings, advanced settings,
type valid code, touch
installation, devices, WI-FI
devices, IQ WI-FI, IQ WI-FI RENAMING YOUR NETWORK NAME (SSID)
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*Note: By default the IQ WIFI will broadcast two visible Network Names (SSID) for 2.4GHz and 5GHz and two hidden Network Names (SSID)
for Security 2.4GHz or 5GHz XXXXXX. With the hidden security SSID feature designed to push IQ Panel and IQ Remote to once SSID has
been updated no need to reconnect IQ devices.
Touch the down arrows to make edits to the
Network Names (SSIDs)
Open settings tray,
touch settings,
advanced settings, type
valid code, touch
installation, devices, WI-
FI devices, IQ WI-FI
1
2
3
Enter in a unique
Network Name (SSID)
of
your choice.

Enter a password that you can remember.

This information will be needed to connect to
the IQ WIF from any other wireless device.

A Hidden option is disabled by default.
(Checking this box will hide the Network
Name (SSID) but still allow connectivity) CREATING A GUEST NETWORK
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Open settings tray, touch settings,
advanced settings, type valid
code, touch installation, devices,
WI-FI devices, IQ WI-FI
Scroll down to the Enable Guest Network
Touch the down arrows to make
edits to the 2.4/5GHz Guest
Network Name (SSID)
1
2
3
4
Enter a unique Network Name (SSID)
By default the Guest Network is disabled by default. To enable follow these steps TESTING YOUR SPEED
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Open settings tray, touch settings, advanced settings, type
valid code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch the
INTERNET
icon
Touch the
TEST MY SPEED
button
1
2
3 REBOOTING IQ WIFI MESH
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Open settings tray, touch settings, advanced settings, type
valid code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch either the
IQ WI-FI
or
WIFI POINTS
icon
Touch the
REBOOT ALL
button
1
2
If you are having problems, or speed is slower than expected, reboot your IQ WIFI Mesh
3
*IQ WiFi will not increase the speed coming from the customer’s ISP (Internet Service Provider) but can ensure the customer is getting
the best coverage throughout their location. Please note that not all buildings are the same, and building materials, wireless interface,
and other factors can limit Wi-Fi range. RENAMING CONTROLLER OR AGENTS
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Touch agent
DEVICES
icon

on the Controller or
Agent you wish to rename.
*
When renaming a controller or agent, please note that the unique name entered can’t have any spaces.
Touch the down arrow
2
3
Open settings tray, touch
settings, advanced settings,
type valid code, touch
installation, devices, WI-FI
devices, IQ WI-FI, IQ WI-FI
1
Touch either the
IQ WI-FI
or
WIFI POINTS
icon
3
Type in a unique controller or agent name.
4 VIEWING CONNECTED DEVICES
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Open settings tray, touch settings, advanced settings, type
valid code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch the
DEVICES
icon
1
2
3
*
Note: When viewing connected devices, you can manage internet connectivity by unchecking (not internet)
the checkbox of a connected device. MANAGING IQ WIFI
FROM WEB
INTERFACE JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Touch the
Connect a New Mesh Device
to
trigger WiFi back-haul band automatically.
CONNECTING ADDITIONAL AGENTS FROM WEB
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
WIFI MESH
3
4
5
Within 2 minutes press the WPS button on an
additional IQ WIFI.
After all the physical connections are made (see steps 1-4 on page 10), the back-haul mesh activation can be
enabled through the web interface, without accessing the IQ Panel settings. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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SOFTWARE UPDATES FROM WEB
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
SYSTEM
tab, and
down to
FIRMWARE
UPGRADE /
BACKUP
SETTINGS
3
4
Press
Upgrade
icon once the updated
fi
le has
been selected.
A software update can be done manually after downloading an updated version of
fi
rmware from the dealer site.
Touch the
Choose File
icon
fi
nd the downloaded
fi
le located on your computer.
5
*Note: Once a software update has been kicked off, could take as long as 20 minutes plus the time to reboot. LEDs on the IQ WIFI will
fl
ash indicating it is updating. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Scroll down the page to locate the WiFi SSID
Settings. Press the
Edit
button to make
changes from the default settings.
RENAMING DEFAULT NETWORK NAME (SSID) FROM WEB
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
WIFI MESH
3
4
5
Enter a unique Network Name (SSID) and password.
*Note: Once you have touched the save and apply to the Network Name (SSID) you will need to reconnect to the new unique Network
Name (SSID) with the updated password. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Scroll down to WiFi Settings, and touch the
Enable Guest Network (2.4GHz or 5GHz)
CREATING A GUEST NETWORK FROM WEB
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
WIFI MESH
3
4
5
Touch the
Edit
icon and create a unique Network
Name (SSID) and password. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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RENAMING CONTROLLER OR AGENTS FROM WEB
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
3
Scroll down on the home page to locate the
WiFi Mesh Device
section and in the
Name

view, enter a unique controller or agent names
4
Touch the Save and Apply
*Note: Controller and agent unique names can’t support spaces JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Navigate to LAN (Local Area Network)
VIEWING CONNECTED DEVICES FROM WEB
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
ADVANCED
3
4
5
Scroll down to
Connected Devices
to view
Hostname, IPv4 -Address, Leasetime remaining,
Interface, RSSI, Uplink node, and SSID JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Navigate to WAN (Wide Area Network)
WAN SETTINGS
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
ADVANCED
3
4
5
Scroll down and click on
Connection Type
to
select the proper ISP JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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PPPoE
is a
connection
protocol (mainly for xDSL
connections
). Using that protocol a PC can
connect

to a network
and
receive an IP. PPPoE is a way to encapsulate network traf
fi
c, based on credentialed
access (i.e. username and password provided from an ISP)
.
Static IP
means that regardless of the
connection method
/request the same Network Interface Card
(PC) will be issued one, pre-de
fi
ned IP that will never change
.
DHCP
is a way for a network to allocate unique IP addresses to the devices (i.e. computers and
smartphones, etc.) within it so that traf
fi
c can be delivered back-n-forth without confusion.
CONNECTION TYPE JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Navigate to LAN (Local Area Network)
LAN SETTINGS
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
ADVANCED
3
4
5
Scroll down to
IPv4 address
to change the
gateway (router) address. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Navigate to LAN (Local Area Network)
DHCP SERVER
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK
tab and
select
ADVANCED
3
4
5
Scroll down to
DHCP Server
to change the
DHCP settings.
*Note: DHCP server default settings support up to 150 addresses beginning at 192.168.105.100 through 192.168.105.250 JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Enter a
Hostname
for the connected device
DHCP RESERVATION
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
NETWORK

tab &
STATIC LEASES
3
4
5
*Note:
DHCP
Servers support something called a “
DHCP Reservation
”, which essentially allows you to provide a pre-set IP
address
to a
speci
fi
c client based on it's physical
MAC address
. This means that the device will always get the same IP
address
and it will never change.
Use the dropdown to select the
MAC-Address

of the connected device.
6
Use the dropdown to select the
IPv4-Address
and touch
Save & Apply
. JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Enter a unique password that you can remember
HOW TO CHANGE ADMIN PASSWORD
From Chrome go to 192.168.105.1
Login with default user name and password
:
Username: admi
n
Password: XXXXDBC0000XX
1
2
Navigate to
SYSTEM

tab and touch
CHANGE PASSWORD
3
4
*Note: Default username is admin and default password is the serial number printed on the bottom of IQ WIFI.
Touch the
Save & Apply
icon
5 CONNECTING TO
THE NETWORK JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Wireless Connection:

-
The default SSID is “IQ WIFI XXXXXX” and “IQ WIFI XXXXXX 5G”.
(XXXXXX is the last 6 digits of the MAC address of the IQ WIFI)

-
Using the QR code sticker you can auto connect to the default Network
Name (SSID)

-
WPS mode is also supported for wireless connection.

Default User Name
:
-
admin

Default Password
:
-
The S/N number printed not he bottom of the IQ WiFi is the default
password. Note: Passwords are case sensitive
Wired Connection:

-
Connect your laptop to the IQ WiFi via the LAN port on the back of
the controller or agent LAN port.

-
Open up a web browser (chrome recommended) and type in the
following
:
-
\\192.168.105.1 (default gateway address)
CONNECTING TO THE NETWORK
EXAMPLE
EXAMPLE TROUBLESHOOTING JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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SEQUENCE TO RESTART YOUR NETWORK
REBOOTING SEQUENCE

1.
Unplug modem - power up mode
m
2.
Unplug IQ WIFI - power up IQ WIF
I
3.
(If applicable) Unplug network switch - power up network switc
h
4.
Unplug agents - power up agents If you are experiencing dif
fi
culty syncing the controller and the agent, we
recommend that you move the agent into the same room as the
controller during the sync. Then move the agent to a different location.

To sync the controller and the agent (see page 14):

1.
Place the agent in the same room as the IQ WIFI. Use this agent
location only during the sync process.


2.
Connect the agent to a power source.


3.
Wait for the agent power LED to light solid GREEN.


4.
Press the WPS button on the controller and then within two minutes,
press the WPS button on the agent.


5.
Wait for the agent internet LED to light solid GREEN. The agent
WiFi LED will slowly blink GREEN when communicating.


6.
Move the agent to a new location and connect the agent to a power
source.


7.
At the new location, check the agent power LED and make sure it is
solid GREEN.


If the agent error LED lights up RED, make sure you are within range
and try again.
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CONTROLLER AND AGENTS DO NOT SYNC
Controller
Agent JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Make sure that your computer or IQ Panel is connected to the IQ WiFi network. If you do not want to use a WiFi
connection, you can connect your computer to the IQ WIFI with an Ethernet cable.

If you changed the admin password and you forgot what it is, reset the IQ WIFI back to factory default settings.
YOU CAN’T LOGIN INTO THE IQ WIFI
Reset Butto
n
Short press: restar
t
Press/hold 15 sec:
Factory Default JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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Check your network and Internet connections:
 


1.
Make sure that your WiFi-enabled computer or IQ Panel is connected to the IQ network.
 
2.
If you are connected to the IQ network but can not access the Internet, check to see if your Internet connection
is working.
 
3.
Launch a web browser from a computer or WiFi device that is connected to the network.
 
4.
Enter the DEFAULT GATEWAY ADDRESS 192.168.105.1, A login window opens.
 
5.
Enter the IQ WIFI admin username and password.
 
The user name is
 
admin
.

6.
The default password is the S/N printed on the bottom label of the Controller. The user name and password are
case-sensitive.
 
7.
 
The Home Screen is displaye
d
HOW TO TROUBLESHOOT NETWORK CONNECTIVITY ISSUES
From Chrome go to 192.168.105.1
4
5
6 JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETAR
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8.
From the web interface Click NETWORK > ADVANCED

tab.


The ADVANCED Home page displays.

9.
Check that an IP address is shown for the WAN Internet IPv4 section.

10.
If 0.0.0.0 is shown, your IQ WIFI did not obtain an IP address from your Internet service provider (ISP) or from the
customers existing network.

If your IQ WIFI cannot obtain an IP address from the WAN, you can force your cable or DSL modem to recognize your new
IQ WIFI by restarting your network. For more information, see Sequence to restart your network on page 41.

If your IQ WIFI is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login
.
•
If your ISP requires a login, the login name and password might be set incorrectly.
HOW TO TROUBLESHOOT NETWORK CONNECTIVITY ISSUES
8
9
10 SPECIFICATIONS Part
Description
Process and Memory
SSoC: MT7621DA (MIPS1004Kc dual-core 880MHz, SPI NOR Flash 64MB)


Memory: 128MB DDR3 embedded
Connectors
1 DC Power Jac
k
2 RJ-45 Connectors
LED and Button
LEDs: 4 Single Color LED

Buttons:

1 WPS Button on the sid
e
1 Reset button on the back
Antenna
4 Wi-Fi internal antennas
Power Adapter
Input: 100-240VAC, 50-60Hz, 0.3A Ma
x
Output: 12 VDC, 1A
Compliance
FCC
Dimensions (H x W x D)
150mm x 89mm x 57.2mm
Weight
172g
Operating Temperature
0°C - 40°C (32°F - 104°F)
Operating Humidity
10% - 90% RH (non-condensing)
Storage Temperature
-20°C -60°C (-4°F - 140°F)
Storage Humidity
5% - 95% RH (non-condensing)
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SPECIFICATIONS Network and Software
Notes
Ethernet
LAN and WAN Gigabit Ethernet Ports
Wireless
IEEE 802.11 b/g/n 2.4GHz IEEE 802.11 a/n/ac 5GHz
DHCP
Server, Client
Protocols
IPv4 and IPv6
Guest Network
2.4GHz/5GHz
WiFi EasyMesh Standard
Supported
Ethernet On-Boarding
Supported
Topology Dump
Supported
OTA
Supported
Application
OpenWRT Web GUI Con
fi
guration
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SPECIFICATIONS Document#: IQP2-IM-8-2
0
Revision Date: 12-16-202
0
Software version: 2.5.0
Conforms to UL Std. S985, 1023. & 161
0
Certi
fi
ed to ULC Sub C1023 & ULC Std S54
5
Johnson Controls Inc. proprietary.

Reproduction without permission is not permitted.