Qolsys TSB #200331 Notice Regarding IQ Motions - Dated 03/31/20 (Updated)

TSB #:
200331
DATE:
03/31/20
RE:
NOTICE REGARDING IQ MOTION WALK TEST & BATTERY LIFE
Overview:
Certain IQ Motion Detectors (QS1231-840) were loaded with incorrect firmware such that the detector will stay
in walk test mode (LED on the front will light up with each trip) and will not go into sleep mode. These motions
also transmit more frequent supervisory signals to the panel than those with normal firmware. These two factors
result in a reduction of expected battery life.
 

Corrective Action:
Proactive efforts are being made by Qolsys to exchange affected stock. If you purchased a motion from one of
the batches of date codes below and need to exchange it for a new one, please contact
techsupport@qolsys.com

via email with “TSB 200331” in the Subject line and a ticket number will be issued in order to return the motion
to where you bought it for an exchange. Motion Detectors outside of the date codes listed below are not
affected and do not need to be returned.
Motion Detectors inside the affected date range but
that have been flashed with the correct firmware will have a label applied to all outer boxes and
the back of the motion and will be marked as “TEST OK”.
These units do not need to be returned.
Affected Qolsys SKU’s:
IQ Motion-S (QS1231-840) with
Date Codes 1949 - 1951 & 2001 - 2011
(digits 5-8 of the SN):
TECHNICAL SERVICE BULLETIN
NOTICE REGARDING IQ MOTION WALK TEST & BATTERY LIFE
Example:
Label on Back of Motion
Date Code 2004
Example:
Label on Motion Box
Date Code 2004
TEST
OK