Resideo LTEM-X Series Installation and Setup Guide - Dated 6/20, Rev. A

LTEM-X Series Communicators

LTEM-XV

LTEM-XA


Installation & Setup Guide








R800-26237A 6/20 Rev A LTEM-X Series Installation and Setup Guide

Table of

Contents

General Information ...............................
...................................................
...................................................
............ 3

Features ..........................................
...................................................
...................................................
............... 3

Supervision and Fault Detection....................
...................................................
..................................................
3

Specifications ....................................
...................................................
...................................................
............. 3

Data Encryption ...................................
...................................................
...................................................
.......... 4

Remote Services Features ..........................
...................................................
...................................................
... 4

Testing the System ................................
...................................................
...................................................
........ 4

Compatibility .....................................
...................................................
...................................................
............ 4

Compliance ........................................
...................................................
...................................................
............. 4

Mount and Wire the Module .........................
...................................................
...................................................
..... 4

Select a Mounting Location ........................
...................................................
...................................................
... 4

Verify Satisfactory Signal Strength ...............
...................................................
............................................. 4

Mounting the Module on the Control Panel ..........
...................................................
.......................................... 6

Mounting the Module on the Wall ...................
...................................................
................................................ 6

Programming the Module ............................
...................................................
...................................................
....... 7

Using the AlarmNet 360 Website ......................
...................................................
.............................................. 8

Using the 7720P Programming Tool ...................
...................................................
............................................. 8

Programming Conventions ...........................
...................................................
............................................... 9

Using the Control Panel ............................
...................................................
...................................................
.... 9

Programming .......................................
...................................................
...................................................
.......... 9

Programming Options ...............................
...................................................
...................................................
.... 9

ECP Status Codes ..................................
...................................................
...................................................
...... 12

Exiting the Programming Mode ......................
...................................................
............................................... 12

Setting Factory Defaults ..........................
...................................................
...................................................
... 13

Registering the Communicator ......................
...................................................
...................................................
.. 13

Registering through the AlarmNet 360 Website .......
...................................................
.................................... 13

Remote Services (Total Connect) ...................
...................................................
............................................ 14

Registering Using the Test Message/Registration Swit
ch ................................................
............................... 14

Registering Using the 7720P Programming Tool .......
...................................................
................................... 14

Replacing an existing communicator ................
...................................................
........................................ 15

Registering by Phone ..............................
...................................................
...................................................
..... 15

Diagnostic Commands ...............................
...................................................
...................................................
....... 16

Module Identification Displays ....................
...................................................
..................................................
16

LTE Status Displays ...............................
...................................................
...................................................
..... 16

Central Station Messages ..........................
...................................................
...................................................
..... 197

Glossary ..........................................
...................................................
...................................................
................. 197

Appendix A – Total Connect TC2.0 Control Panel Prog
ramming ...........................................
............................. 18
LED and Wiring Information .......................
...................................................
........................ Inside of Back Cover

LTEM-X Series Installation and Setup Guide

– 3 –
General Information
The LTEM-X Series Communicators utilize the latest
LTE technology specifically designed for loT device
s to communicate
with AlarmNet. The LTE CAT-M1 technology provides im
proved power efficiency and signal strength undergr
ound and
within buildings. LTE CAT-M1 is available everywher
e that current LTE networks reach with strong enoug
h reception for
consistent connections. If, for some reason, the LT
EM-X communicator cannot establish a data connectio
n over LTE, it will
attempt to transmit over SMS.

The LTEM-X Series Communicator, herein referred to
as the communicator, easily connects to your securi
ty system's
control panel and sends alarms and messages to Alar
mNet for subsequent transfer to the central monitori
ng station. It
can be mounted directly on the control panel or rem
otely.

The LTEM-X Series includes the following models:
•
LTEM-XV (US, Verizon network)
•
LTEM-XA (US, AT&T network)
Features
•

Reports fire, burg, and status message.
•

Simple programming using the 7720P programming tool
or via the AlarmNet 360 website.
•

Uses 2 way ECP communication with the control panel.

•

Sends reports in Contact ID format.
•

Supports remote control of alarm system via Remote
Services feature.
•

Allows uploading and downloading of control panel d
ata.
•

Fully powered (primary and backup battery) from the
control panel.
•

The LTEM-X is for control panels that support ECP c
ommunication.

NOTE
: The control panel treats the communicator as an E
CP device, so ensure the control panel is programme
d with
the communicator’s device address.
Supervision and Fault Detection
•

Network communication failure – In the event the Ala
rmNet network does not hear a supervisory message fr
om
the communicator within a specified time (“Supervis
ion” option, 24 hours, 30 days, or none), AlarmNet n
otifies
the central station of a communication failure.
•

Communication path failure – In the event the modul
e detects a communication path failure, a trouble c
ondition
is sent to the control panel. The failure is consi
dered a true fault when the fault time has expired
("Cell Fault
Time" option) provided it has been set to a non-zer
o value. Notification can be sent to the central st
ation upon
this expiration via the control panel’s alternate m
eans of communication (if available).
Specifications

Dimensions:
4 x 7 x 1.75 inches
Input Voltage:
12VDC (powered via the ECP bus.)
Current:
Standby 26mA, Transmit 105mA
Operating temperature:
–20º to +55ºC, for UL instal
lations 0ºC to +49ºC
Storage temperature:
–40º to +70ºC
Humidity:
0 to 95% relative humidity, non-condensin
g
(UL installations 0% to 85%)
Altitude:
to 10,000 ft. operating, to 40,000 ft. st
orage
Frequency Bands

LTE
Band 2

LTE
Band 4

LTE
Band 12

LTE
Band 13

LTEM
-
XV


X


X

LTEM
-
XA

X

X

X


Output Power
LTE
Class 3
23dBm LTEM-X Series Installation and Setup Guide

– 4 –
Data Encryption
The communicator uses 256 bit AES (Rijndael) encryp
tion (which is required for certain government inst
allations). The
AlarmNet-i AES Encryption Software Module Version 1.
0 contained in the Resideo products has NIST approva
l.
Listings for this approval (Validation Number AES 74
9) can be found at:
https://csrc.nist.gov/projects/cryptographic-algori
thm-validation-program/details?product=2576
Remote Services Features

UL

Remote Access has not been evaluated by UL.

Resideo offers secure web based services that enabl
e users to remotely monitor and control their secur
ity system. These
web services enable
users to:
•

Monitor and control their security system from a we
bsite
•

Receive e-mail and text message notifications of sy
stem events
•

Control the system and receive confirmations using
text messages
•

Monitor and control IP video cameras
Dealers can enroll their customers for "Remote Serv
ices" by using the AlarmNet 360 website. Once enabl
ed, the specific
programming fields associated with these features c
an be programmed into the communications device eit
her remotely
using the AlarmNet 360 website or locally using the
7720P programming tool.

E-mail notification (Multi Mode) is intended as a c
onvenience for the user and does not replace Centra
l
Station reporting of critical events (alarms, troub
les, etc.).

Testing the System
After installation the security system should be te
sted. Refer to the control panel installation inst
ructions for procedures
to test the entire system.
Compatibility
The communicator functions with any control panel t
hat utilizes a Resideo ECP bus and supports a commun
icator.
Compliance
This device has been tested by ETL to meet the foll
owing standards:
•

UL985 – Residential Fire
•

UL1023 – Residential Burg

Mount and Wire the Module
Select a Mounting Location
When choosing a suitable mounting location, underst
and that it must be mounted indoors, and for best s
ignal strength it
should be mounted vertically. Signal strength is v
ery important for proper operation. For most insta
llations, mounting
the unit on the control panel provides adequate sig
nal strength and we suggest that this method is tri
ed first. Especially
if the control panel is not in a basement location
or in an area that contains large metal objects.
If the control panel location does not provide adeq
uate signal strength, then the communicator can be
mounted remotely.
Verify Satisfactory Signal Strength
This procedure checks for satisfactory signal stren
gth at the communicator. You can temporarily power
the communicator
from a 12V battery or from the control panel's AUX P
WR terminals. In buildings where reception may be a
problem,
powering from a battery would allow the communicato
r to be portable. The following procedure assumes
the control panel
will be used for power. (If satisfactory signal st
rength is present at the control panel that is the
preferred mounting
location.)
1.

Ensure power to the control panel (both AC and batt
ery) is off. Open the enclosure and connect the EC
P cable
connector to the communicator. Connect the cable wi
res to the control’s ECP terminals. LTEM-X Series Installation and Setup Guide

– 5 –
2.

Turn power on and wait for the communicator to init
ialize*. Position the communicator near a suitable
mounting
position. Verify the SIGNAL LED (green) lights ste
ady. This indicates satisfactory signal strength.



*
LTEM-XV Initial Power Up
: Upon initial power up, the
communicator LEDs blink in repeated sequence from t
op to
bottom indicating network initialization.
Green (REG)

Yellow (TX/RX)

Red (FAULT)

Green (SIGNAL)
This sequence may take up to 15 minutes.
Do not reset
power during this time.

During the final stages of initialization, the Gree
n REG LED
lights solid while the Red FAULT LED lights solid o
n or
flashes rapidly (if module not connected to the con
trol panel
ECP).
When initialization is complete, the Green signal s
trength
LED lights solid (the yellow and red LEDs may also
blink, per
their respective functions).
After initial network setup, subsequent resets or p
ower ups
can take up to 90 seconds.


3.

Verify the SIGNAL LED (green) remains steady for a
few minutes, then mark that mounting position. Tur
n
power off.

LTEM-X-002-V1
SIGNAL LED (Green)
ON - Satisfactory Signal
OFF - Unsatisfactory Signal LTEM-X Series Installation and Setup Guide

– 6 –
Mounting the Module on the Control Panel
1.

Ensure power to the control panel (both AC and batt
ery) is off, then remove the knockout on the top ri
ght of the
control panel cabinet.
2.

Open the communicator cover. Remove the Hole Cap a
ttached to the plastic (trim as necessary), and sna
p it into
the top opening of the enclosure.
3.

Remove the bottom knockout on the enclosure for the
threaded mount. Then install the threaded mount s
o it
snaps into the plastic retaining tabs. Mount the c
ommunicator assembly on the cabinet's knockout, and
fasten
with the locking nut.

4.

Connect the ECP cable to the communicator circuit b
oard and thread the wires through the threaded moun
ting
adapter.
5.

Refer to the control panel’s installation guide, an
d complete the ECP cable wiring.
6.

Secure the wiring with ties as necessary.

Mounting the Module on the Wall
1.

Ensure control panel power (both AC and battery) is
off, then remove a suitable knockout on the top or
side of the
control panel cabinet.
NOTES:
•

If in the wall wiring will be used, route the wirin
g through the communicator's rear wiring access hol
e.
•

If surface mounted wiring will be used, remove the
communicator’s bottom knockout and use that to rout
e the
wiring.
2.

Open the communicator’s cover. Remove the Hole Cap
attached to the plastic (trim as necessary), and s
nap it into
the top opening of the enclosure.
3.

Secure the enclosure to the wall using both mountin
g holes.
LTEM-X-003-V1
To ECP Bus on
control panel
circuit board.
ECP CABLE
THREADED MOUN T
CONTRO L
PANEL
CABINE T
PANEL DATA OUT - Yellow
AUX PWR (+12V) - Red
GND - Black
PANEL DATA IN - Green

HOLE
CAP LTEM-X Series Installation and Setup Guide

– 7 –

4.

Connect the ECP cable to the communicator circuit b
oard. When mounting the communicator off the cabin
et, the
length of the supplied ECP cable will have to be sp
liced to a four-wire extender cable.
Ensure the splices are
located within the communicator's enclosure.

Use the table below to determine the minimum wire ga
uge for the extender cable.
Minimum Wire Gauge
Distance from Control Panel
#22
75 ft (23m)
#20
120 ft (37m)
#18
170 ft (52m)
#16
270 ft (82m)
5.

Route the wires through the rear wiring access hole
or bottom knockout on the communicator. Continue
routing
the wiring to the control panel. A control panel k
nockout that is presently used can be utilized, how
ever DO NOT
utilize a control panel knockout that is being used
for primary power.
6.

Refer to the installation guide for the control pan
el and complete the ECP cable wiring.
7.

Secure the wiring with ties as necessary.
Programming the Module


The LTEM-X requires an AlarmNet account. For new i
nstallations, please obtain the account information
from the central
station prior to programming.

You can program the communicator by one of the foll
owing methods:
•

Using the AlarmNet 360 website.
•

Using the 7720P Programming Tool.
•

Using the control panel's programming mode (for pane
ls that support this option) to access the communic
ator's
programming.
NOTE:
The prompts in this document reflect use of the 77
20P Programming Tool.
LTEM-X-004-V1
TO ECP BUS ON
CONTRO L PANEL
CIRCUI T BOARD.
ECP CABLE
PANE L DATA OUT - Yellow
AUX PWR (+12V) - Red
GND - Black
PANE L DATA IN - Green
MOUNTING
HOLE (2)
WIRING
ACCESS
HOLE
HOLE
CAP
TO ECP BUS
ON CONTROL
PANEL CIRCUIT
BOARD LTEM-X Series Installation and Setup Guide

– 8 –
Using the AlarmNet 360 Website
To program the communicator via the website (if you
are already signed up for this service), go to:
Alarmnet360.com (https://services.alarmnet.com/Al
armNet360/AlarmNetDirectV)
If you are not signed up for this service, click on
“Dealer Sign-Up" and follow the instructions. Log
in and follow the on-
screen prompts. Please have the following informat
ion available when programming the communicator:
•

Primary City ID (two-digit number), obtained from y
our monitoring station.
•

Primary Central Station ID (two-digit number), obta
ined from your monitoring station.
•

Primary Subscriber ID (four-digit number), obtained
from your monitoring station.
•

Communicator’s MAC ID and MAC CRC number (located o
n the box and inside the communicator).
After programming is complete, the communicator mus
t be registered. Refer to the
Register the Module
topic.
Using the 7720P Programming Tool
Ensure the communicator is powered, and
connect the 7720P Programming Tool.
Each key has two possible functions; a Normal
function and a Shift function.
•

To perform a Normal key function,
simply press the desired key.
•

To perform a Shift function, press the
[shift] key, then press the appropriate
key.
The following table lists each normal and shift
key function.


7720P Normal and Shift Key (shift LED lit) Function
s
KEY
NORMAL KEY FUNCTION
SHIFT + KEY FUNCTION
BS/ESC
[BS]: Press to delete entry
[ESC]: Press to quit program mode; also
can reset programming defaults.
*

↓
/
↑

[
↓
]: Scroll down programming
[
↑
]: Scroll up programming
N/Y
[N]: Press for "NO" answer
[Y]: Press for "YES"
answer
SHIFT
Press before pressing a SHIFT key function. Will l
ight SHIFT LED. LED goes
out once a key is pressed. Press again for each SH
IFT function desired.
1/A
[1]: For entering the number 1
[A]: For enterin
g letter A
2/B
[2]: For entering the number 2
[B]: For enterin
g letter B
3/C
[3]: For entering the number 3
[C]: For enterin
g letter C
4/D
[4]: For entering the number 4
[D]: For enterin
g letter D
5/E
[5]: For entering the number 5
[E]: For enterin
g letter E
6/F
[6]: For entering the number 6
[F]: For enterin
g letter F
7/S
[7]: For entering the number 7
[S]: For enterin
g letter S
8/T
[8]: For entering the number 8
[T]: For enterin
g letter T
9/X
[9]: For entering the number 9
[X]: For enterin
g letter X
SPACE
[SPACE]: For scrolling option list
No SHIFT f
unction
0
[0]: For entering the number 0
No SHIFT function

#/ENTER
[#/ENTER]: Starts programming
mode; Press to accept entries
No SHIFT function
*
Active only when the "Exit Programming Mode" promp
t is displayed.
LTEM-X-007-V1 LTEM-X Series Installation and Setup Guide

– 9 –
Programming Conventions
•

Programming is accomplished by answering a series o
f prompts. Most prompts require only a [Y]es or [N]
o
response, while others require a numerical response
(ID numbers, etc.).
•

The current value is displayed on the second line i
n parentheses ( ). A "?" indicates an invalid entr
y.
•

Use the [

] key to scroll through options.
•

Use the [ENTER] key to accept the current entry and p
roceed to the next prompt. If the entered value is
invalid,
pressing [ENTER] re-displays the prompt; the next pr
ompt is not displayed until a valid answer is enter
ed.
•

Use the up/down arrow keys to scroll through the pro
gramming prompts without changing any values.
•

Press the [ESC] key to go to the end of the list of
prompts.
Using the Control Panel
Some control panels support programming of the comm
unicator through the control panel programming mode
. For a
description of key functions on the control panel k
eypad, and how they map to the 7720P programming to
ol, refer to the
control panel's
Programming Guide
.
Programming
The communicator supports ECP messaging to communic
ate with the control panel. Likewise the control p
anel sends
Contact ID format alarms to the communicator via th
e ECP bus. Not all control panels support the comm
unicator
interface on ECP, so be sure to check the control p
anel's
Installation and Setup Guide
to see if it supports this feature.

Press the [ENTER] key to begin programming.
NOTE:
The central station can remotely block access to l
ocal
device programming. If this has been done, prompt
on the
right appears.

Access to Prog
Mode Denied

The default programming values for each prompt are
shown in parentheses in the PROMPTS column. Furthe
r, the
“
Programming Options
” table (next page) shows all the prompts for this
programming mode. Depending on your answers,
unnecessary prompts will be bypassed and you will a
dvance to the next appropriate prompt.

Programming Options

PROMPTS
ENTRY
OPTIONS
DESCRIPTION
1
Strt Prog Mode?
(Y/N)_

[Y], [N]
Enters programming mode.
2
Enter Password



[0-9, A-F, N, S, T,
X, Y]
If a password has been previously assigned, this
prompt appears.
Enter a 4-digit password
(0-9, A-F, N, S, T, X, Y).
The next prompt appears.
3
Program Device?
(Y/N)_


[Y], [N]
To begin programming the communicator, pr
ess [Y]
and go to Prompt 9: "

Multi Mode."
To create a password if none has been assigned, pre
ss
[N] and go to Prompt 4: "Create Password?."
To change an existing password, press [N] and go to
Prompt 5: "Change Password?."
4
Create Password?
(Y/N)_


[Y], [N]
Passwords can be used to protect account an
d
programming information.
If no password has been assigned, this prompt appea
rs
after pressing [N] at the "Program Device?" prompt. LTEM-X Series Installation and Setup Guide

– 10 –

PROMPTS
ENTRY
OPTIONS
DESCRIPTION
If a password is desired, press [Y] and go to Promp
t 6:
"Enter Password."
5
Change Password?
(Y/N)_


[Y], [N]
If a password has already been assigned, t
his prompt
appears after pressing [N] at the "Program Device?"
prompt.
Press [Y] if you want to change the password.
NOTE:
To clear an existing password, without
entering a new one, answer [Y] to the "Change
Password?" prompt, then press the [Enter] key when
prompted for the new password and its confirmation.

6
Enter Password



[0-9, A-F, N, S, T,
X, Y]
This prompt is displayed if [Y] was pressed in Prom
pt
4 or 5.
Enter a 4-digit password
(0-9, A-F, N, S, T, X, Y).
7
Verify Password




[0-9, A-F, N, S, T,
X, Y]
Re-enter the password as confirmation.
If the password doesn't match the first entry, the
following is displayed followed by the "Exit Prog.
Mode?" prompt:
Verify Not OK
PSWD not created
Otherwise, the "Exit Prog. Mode?" prompt is display
ed
directly.
8
Exit Prog. Mode?
(Y/N)_




[Y], [N]
[ESC]
Exits program mode.
Press [N] to go back to Prompt 3.
Press [ESC] to load factory defaults.
Refer to the
Exiting the Programming Mode

topic.
9
Multi Mode
(Disabled)_


•
Disabled
•
Enhanced
Reports
Disable for normal alarm processing and go to Promp
t
11 "Primary City ID" prompt.
Select “Enhanced Reports” if you want system events

sent by e-mail to the user. Enhanced Reports enable
s
reporting to Total Connect 2.0 web services.
NOTE
: To use “Enhanced Reports” ensure the control
panel is Total Connect 2.0 Ready.
10
Multi Mode Addr
(25)


[01-30]
This address must be programmed if using t
he Multi-
Mode (e-mail notification) feature. The device add
ress
must be unique from the normal communicator (or
LRR) device address and the Keypad Address used for

Remote Access or Direct Wire downloading.
The address used must also be enabled as a 4204 rel
ay
module in VISTA control panels.
NOTE: Account information is provided by the centra
l station administrator.

11
Primary City ID
(??)_


[01-99]

Enter the 2-digit primary city ID,
01-99 (decimal).
12
Primary CS ID
(??)


[01-FE]

Enter the 2-digit primary central station ID number
,
01-FE (HEX).
13
Primary Sub ID
(????)

[0001-9999]

Enter the 4-digit subscriber account number, 0001-
9999 (decimal). LTEM-X Series Installation and Setup Guide

– 11 –

PROMPTS
ENTRY
OPTIONS
DESCRIPTION
14
En. 2nd CS Y/N
(N)

[Y], [N]

Applicable only if the control panel supports Centr
al
Station #1 and #2 Category Enable reporting for the

communicator (or LRR) device (e.g., VISTA-128BPT,
VISTA-250BPT, etc.).
Used if reporting to a second central station is des
ired.

15
Device Address
(03)_

[01-30]


The LTEM-X communicates with the control panel as
a communicator (or LRR) device. Enter the ECP
device address.
NOTE:
When programming the control panel, enable
the communicator’s (or LRR) output.
Setting up the Remote Access Feature
Remote Access enables the user to control the secur
ity system using Total Connect from a web browser o
r TC2 app. This feature
must be configured at the AlarmNet 360 website as f
ollows:
•

Enable Total Connect.
•

Enable Remote Access by selecting "Enabled" at the
Remote Access prompt.
•

A keypad address must be enabled in the communicato
r in order for it to communicate with the control p
anel.
16
Remote Access
Y/N (N)_

[Y], [N]
Press [Y] to allow the end user to access
their system
via a website. Availability of this service is con
trolled
by the dealer via the web-based programming tool on

the AlarmNet 360 website.
17
Keypad Address
(28)_


[01-30]


NOTE:
This prompt will only appear if the Remote
Access feature has been enabled.
Must be programmed if using the Remote Access
feature. Enter the appropriate device address.
18
Supervision
(24 Hours)_

•
30 Day
•
24 Hour
•
None
The AlarmNet network must hear at least one
supervisory message from the communicator during
this supervision period; otherwise, AlarmNet notifie
s
the central station that a communication failure ha
s
occurred. (If the supervision period is changed af
ter
registration, you must re-register the communicator
.)
Press the [space] key to scroll through choices.
UL NOTE:
Must be 24 hour.
19

Old Alarm Time
(10 Minutes)_



•
10 Minutes

•
4 Hours
•
15 Minutes

•
8 Hours
•
30 Minutes

•
12 Hours
•
1 Hour

•
24 Hours
•
2 Hours
•
4 Hours
•
8 Hours
•
12 Hours
•
24 Hours
The old alarm time sets how long an undeliverable
alarm is retried for delivery to the central statio
n. If
the message is not validated, it is retried until t
he old
alarm time is reached or the message is validated.
Press the [space] key to scroll through choices.
UL NOTE:
Must be 10 minutes.
20
Cell Fault Time
(60 mins)_


[00-99]
[00] = not
used

In the event the communicator detects a
communication path failure, enter the time delay (i
n
minutes) before the communicator notifies the contr
ol
panel with a trouble message. The control panel ca
n
then notify the central station.
UL NOTE:
Must be one (01) minute. LTEM-X Series Installation and Setup Guide

– 12 –

PROMPTS
ENTRY
OPTIONS
DESCRIPTION
21
Review?
Y/N


[Y] = review
[N] = exit
Reviewing Programming Mode Entries

To review the programming options (to ensure that t
he
correct entries have been made), press [Y]. The
programming prompts are displayed again. Use the
up/down arrow keys to scroll through the program
fields without changing any of the values. If a va
lue
requires change, simply type in the correct value.

When the last field is displayed, the “REVIEW?”
prompt again appears.
To exit the programming mode
, press [N] in
response to the "REVIEW?" prompt, and refer to
Exiting Programming Mode
topic.

ECP Status Codes
The communicator sends status messages to the contr
ol panel to report various failures. Some control
panels, (e.g.,
VISTA-10P, VISTA-15P and VISTA-20P Series) display
these status codes on the keypad as “LngRng Radio”
followed by a
4-digit code. Commercial panels can supervise the
communicator by way of its ECP address, ex: 03. Fo
r example, if the
communicator is disconnected, if it's not registere
d, or the SIM is deactivated, a "Check 803" will be
displayed for
VISTA-15P/20P series panels.
The control panel will display a fault message if a
ny of the events listed below occur.
•

Module lost communications with the control panel.
•

Module lost contact with AlarmNet.
•

Module is not registered; account not activated.
•

Module shutdown.
In addition, the Contact ID codes for some of these
conditions are reported by the control panel and s
ent by AlarmNet to
the central station.

Exiting the Programming Mode
To exit the programming mode, press [N] in response
to the "REVIEW?" question. Then press [Y] to the "
Exit Prog Mode?"
question. Upon exiting, the message “Updating Root F
ile” will be displayed, and the configuration file
at the server is
updated to log the changes made. When complete, th
e message "DONE" is displayed to indicate the file w
as successfully
uploaded.

If critical configuration changes were made, such a
s the mode of operation, the communicator will rese
t to ensure that the
programming features are enabled.
If the file is not successfully uploaded, one of th
e following prompts will be displayed. Follow the
steps shown below until
the upload is successful.
Display
Description
What to do
Cannot Upload
Try Again? Y/N_

Communicator has not yet
initialized.
Wait for SIGNAL (green) LED to be lit.
Press [Y].
Failed to Update
Root File!

Network problem, or you answered
"N" to "Cannot Upload Try Again?"
prompt.
Initiate the Force Server Update command by
pressing the [0] key.
LTEM-X Series Installation and Setup Guide

– 13 –
Setting Factory Defaults
To reset the programming options to factory-default
values, press [ESC] at the "Exit Prog Mode?" promp
t.

Set Default?
Y/N_

Press [Y] to reset factory default values.
Press [N] to cancel this function.
If you press [Y],
all programmed values and password
are reset to the original factory settings.
After pressing [Y], the Create Password prompt appe
ars (see Programming step 4).
Registering the Communicator
Once you have programmed the communicator, it must
be registered to enable the AlarmNet account. Regis
tering the
communicator activates the account with AlarmNet and
enables the security system's control panel to sen
d reports. You
can register by using one of the following methods:

•

AlarmNet 360 website
•

7720P Programming Tool
•

Test Message

/

Registration switch
•

Phone

The top display LED will indicate the communicator'
s registration status as follows: (Refer to the
Summary of
Connections
topic.)

LED
Indication
REG
(green)
ON – Module is NOT registered with AlarmNet.
OFF – Module is registered with AlarmNet.
You can monitor the registration process by viewing
the display LEDs. The TX/RX (yellow) LED and the
REG (green)
LED will blink slowly in unison while registration
is in progress.
When the registration successfully completes, the c
ommunicator enters a normal operating mode; the REG
(green) LED
goes out and the TX/RX (yellow) LED is lit to indic
ate that the power-on / reset message is waiting to
be sent. This
message will appear at the receiving station as “E3
39 803”. The description may read “Trouble – Exp.
Mod. Reset”. If
registration is not validated within 90 seconds, th
e communicator times out, and the REG (green) LED w
ill be lit solid.

Registering through the AlarmNet 360 Website
To register the communicator via the website, go to
: AlarmNet360.com
Log in and follow the on-screen prompts. If you ar
e not signed up for this service, click on “Dealer
Signup” from the login
screen to create an account. You will be instructe
d how to proceed upon completing the sign-up form.
Only one sign-up
per dealer is required. Once an initial user is es
tablished, additional logins may be created by that
user.
NOTE
: Central Stations can sign up by contacting AlarmNe
t Customer Service at
1 (800) 323-4576 and selecting option 1, then Optio
n 1 again for Cloud Services;.
(Monday–Friday 8:30 am to 9:00 pm, Saturday 9:00 am
to 5:30 pm ET)
Please have the following information available:
•

Primary City ID (two-digit number).
•

Primary Central Station ID (two-digit hexadecimal n
umber).
•

Primary Subscriber ID (four-digit number).
•

MAC ID and MAC CRC number (located on the box and i
nside the communicator).
After the communicator is registered, you may log o
ut of the AlarmNet 360 website. LTEM-X Series Installation and Setup Guide

– 14 –
Remote Services (Total Connect)
The dealer/installer will set up the customer accou
nt and define the events to be notified of.

At the AlarmNet 360 website, refer to the online "
AlarmNet 360 User Guide
" for information on configuring the hardware
and creating a Total Connect web account for the cu
stomer.
For TC2 compatible communicators, Enhanced Reports
must be enabled.

Once the dealer assigns a login name and password,
the customer will receive a “Welcome” e-mail messag
e with their login
name along with some helpful information. The cust
omer will receive another e-mail message with their
password. They
will then be able to receive notifications and acce
ss their system via the Total Connect website or us
ing their cell
phone/Smartphone.

Registering Using the Test Message/Registration Swi
tch
Initiate the registration sequence by clicking the
TEST MESSAGE

/

REGISTRATION switch three times.



Registering Using the 7720P Programming Tool
The interactive registration feature allows the ins
taller to register the communicator through a serie
s of keyboard
commands on the 7720P Programming Tool. This metho
d of registration lets the installer monitor the re
gistration
process.
Registering ...

Once the installation is complete, press the
[Shift] plus the up arrow [
↑
↑↑
↑
]
on the 7720P.
The registration message is sent, and the unit wait
s for the acknowledgment.
Registration
SUCCESS

If this is a new installation and the city, central
station, and customer numbers have been
correctly entered, the communicator is registered a
nd this message is displayed. The
communicator is now in full service and available f
or alarm reporting to the central station.
Possible Errors

Registration BAD
Timed Out
Displayed if no response to the registration reques
t is received.
Registration BAD
Pri Sub ID BAD
Indicates the city, central station, or customer nu
mber for the labeled account(s) is not
accepted. The ID information was either entered in
error, or the central station failed to pre-
authorize programmed ID numbers with AlarmNet custome
r service.
Registration BAD
Pri ID – Need PIN
Displayed if this is a repair/replacement, or an er
ror was made in programming the Primary
account information of the communicator for an exis
ting account. This prompt appears for 2
seconds. See the
Replacing an existing communicator
topic
.
L
TEM-X-006-V0
TEST MESS
AGE/
REGISTRATION
SWITCH LTEM-X Series Installation and Setup Guide

– 15 –
Replacing an existing communicator
Enter PIN#

This prompt appears after pressing the
down arrow [
↓
↓↓
↓
]
on the 7720P. Enter a 4-digit
alphanumeric PIN number provided by your central sta
tion, your dealer or an authorized
AlarmNet representative.
Press the [ENTER] key.
Registering ...

The registration message is sent and the unit waits
for acknowledgement.
Registration
SUCCESS
If the PIN is valid, the new communicator is registe
red and the old unit unregistered.
Additionally, AlarmNet sends a substitution alarm to
the central station.
Registration BAD

If you entered an invalid PIN, the appropriate mess
age is displayed depending on which
account number is being replaced (see above for exa
ct wording). The registration process is
repeated.
NOTE:
Each attempt causes a substitution alarm to be sen
t to the central station.

Registering by Phone
You can register the communicator by calling the Al
armNet Support at 1-800-323-4576 (Monday–Friday 8:
30 am to 9:00
pm, Saturday 9:00 am to 5:30 pm ET). You will need
the following information:
•

MAC ID and CRC (located on the box and inside the c
ommunicator).
•

Subscriber information (provided by the central sta
tion), including a city code, CSID, and subscriber
ID.
•

When instructed to do so, triple click the TEST MES
SAGE

/

REGISTRATION switch.



LTEM-X Series Installation and Setup Guide

– 16 –
Diagnostic Commands
The 7720P programming tool can be used to view the
connectivity settings and options. To invoke diagn
ostic commands;
such as [A], [B], [C], etc., the [shift] key MUST us
ed. For example, [shift] + [A] displays the softwa
re revision.
Module Identification Displays
[A]
LTEM-X*
x.x.xx
mm/dd/yy

Software Revision
"x.x.xx" indicates the installed software revision.

Mm/dd/yy indicates month, day and year of the revis
ion.

* Software Revision will display LTEM-XA or LTEM-XV
depending upon the product.

[B]
MAC
xxxxxxxxxxxx
MAC CRC yyyy
MAC Address
“xxxxxxxxxxxx” indicates the communicator's unique
identification number.
"yyyy" indicates the MAC CRC number. These numbers
are located on the box and
inside the communicator.
Press the [Space] key to go to the next field.
Press the [BS] key to go to the previous field.


SCID xxxxx xxxxx
xxxxx xxxxx
SCID Display
Displays the identification number assigned to the
SIM card (SCID) in this device.
Press the [Space] key to go to the next field.
Press the [BS] key to go to the previous field.

IMEI xxxxxxxx
xxxxxx x
IMEI Display
Displays the identification number assigned to the
cellular module in this device.
Press the [Space] key to get the MAC Address.
Press the [BS] key to go to the previous field.
[C]
Mon 01 Jan 2001
05:48:39 am
Time
Retrieves the current date and time from the AlarmNe
t network in Greenwich
Mean Time (GMT). This display confirms that the co
mmunicator is in sync with
network.
[D]
Encryption Test
AES Passed!

Encryption Test
Performs a self-test of the AES encryption algorith
m.



LTEM-X Series Installation and Setup Guide

– 17 –
LTE Status Displays


[E]
Operating with Cellular service


RAT SigQuaI REG
LTE ***** x
Cellular Status Display Screen
RAT – Radio Access Technology
SigQual – Signal Quality (1-5 “*’)
REG – Registration status where “x” can be:
N – Not Registered
H – Registered Home
S – Searching
D – Registration Denied
R – Registered Roaming
? – Unknown Registration State

The number of stars is derived from received power
(RSRP) and the received
quality (RSRQ). The lower number of stars of the t
wo ratings is what is displayed
as overall quality.

NOTE
: For adequate signal strength, must be 2 stars or
more.


RSRP:

Greater than -85dBm = 5 stars

-86dBm to -95dBm = 4 stars

-96dBm to -105dBm = 3 stars

-106dBm to -115dBm = 2 stars

-116dBm and lower = 1 star


RSRQ:

Greater than -10dB = 5 stars

-11dB to -12dB = 4 stars

-13dB to -14dB = 3 stars

-15dB to -16dB = 2 stars

-17dB and lower = 1 star

Press the [space] key to go to the next screen.
Press the [backspace] key to go to the last screen.



RAT RSRP RSRQ
LTE xxxx xxxx

Signal Display
RAT – Radio Access Technology.
RSRP – Reference Signal Received Power
RSRQ – Reference Signal Received Quality
Press the [space] key to get to the next screen.
Press the [backspace] key to go to the previous fie
ld.


RSRP MIN MAX
xxxx xxxx xxxx

Min/Max Signal Display
RSRP – Current Reference Signal Received Power
MIN – Minimum Receive Signal Level
MAX – Maximum Receive Signal Level
Press the [space] key to get to the next screen.
Press the [backspace] key to go to the previous fie
ld.


RSRQ MIN MAX
xxxx xxxx xxxx

Min/Max Signal Quality Display
RSRQ – Current Reference Signal Received Quality
MIN – Minimum Receive Signal Quality
MAX – Maximum Receive Signal Quality
Press the [space] key to get to the next screen.
Press the [backspace] key to go to the previous fie
ld.


LTEM-X Series Installation and Setup Guide

– 18 –


Cntry Netw TAC
xxx xxx xxx

Location Display
Cntry – Country Code
Netw – Network Code
TAC – Tracking area code
Press the [space] key to get to the next screen.
Press the [backspace] key to go to the previous fie
ld.



GCell Chan
xxxxxx xxxx

Cell Display
GCell – Global Cell ID
Chan – RF Channel number (EURFCN)
Press the [space] key to go to the next screen.
Press the [backspace] key to go to the previous fie
ld.



Band Mode
xxx xxxx

Band/Mode Display
Band – LTE Band Number
Mode – LTE Mode either FDD or TDD
Press the [space] key to go to Status Display Scree
n 1.
Press the [backspace] key to go to the previous fie
ld.



[S]
ECP Flt
OK
ECP Mode
Displays the mode of operation and system fault sta
tus.
Flt – Represents communicator faults:
OK = Normal, No fault.
G = No network connectivity over cellular network an
d fault time has expired.
g = No network connectivity over cellular network an
d fault time has NOT yet
expired.
[T]
Test Msg Sent

Test Alarm
Sends a Test alarm to AlarmNet. Functional for a
registered
communicator only.
If the device is not registered, a message is displ
ayed indicating that the command
cannot be executed.
[X]
Reset CPU Y/N

Reset the communicator.
Pressing [N] returns to normal mode.
Pressing [Y] resets the device.
[Shift]
[
↑
↑↑
↑
]
(UP arrow)
Registering ...

Registration
Registers a programmed communicator with AlarmNet.
[
↓
↓↓
↓
]
(DN arrow)
Enter PIN#


Registration with PIN for Replacement Module
Registers a replacement communicator with AlarmNet,
once programmed, using
the existing PIN #.
[0]


Force Server
Update? Y/N

Force Upload of Configuration File to Server
Pressing [Y] will force the device to upload its en
tire configuration file to the server.
Pressing [N] cancels the operation.
NOTE:
If the communicator is not initialized when you ent
er this command, the
following screen will be displayed:
Cannot Upload
Try Later! _


Wait for the SIGNAL (green) LED to light, indicatin
g the communicator has
completed its initialization, and try again.

[ENTER]
Strt Prog Mode?
Y/N_
Enter Program Mode
Press [Y] to enter program mode; otherwise, press [
N].





LTEM-X Series Installation and Setup Guide

– 19 –
Central Station Messages
The following messages are sent to the Central Stat
ion by AlarmNet for the conditions listed below.
NOTE:
The control panel sends its own general code (E353
) for a trouble condition.
Alarm Condition
Alarm Code
Restore Code
Power On / Reset (xx=device address)
E339 C08xx

ECP Supervision
E355 C0000
R355 C0000
Communication Path Supervision

R350 C0951
Test
5555 5555 9

Status Application Code Update
E903
R903
Application Code Update Fail
E904

Module Firmware Update
E365
R365 (success)
Module Firmware update Fail
E366



Glossary
4G LTE
Refers to the fourth generation Long Term Evolution
cellular
wireless standards.
AES
Advanced Encryption Standard
CRC
Cyclic Redundancy Check used to confirm validi
ty of MAC ID.
ECP
Enhanced Console Protocol, is a proprietary bus use
d in
Resideo control panels to communicate with keypads
and
peripheral devices. It uses four wires; power, gro
und, data in,
data out.
IMEI
International Mobile Equipment Identity number
.
LRR
Long Range Radio, an older term now referred to
as
communicator. A broader term communications module
or
communications device may also be used.
MAC ID
Media Access Code, this is a unique address assigne
d to every
network communications device. Typically it is loc
ated on the
communicator label, and on the box.
LTEM-X Series Installation and Setup Guide

– 20 –
Appendix A - Total Connect TC2.0 Control Panel Prog
ramming
VISTA Series Control Panels that are compatible wit
h Total Connect TC2.0 require special programming f
or use with
TC2.0 communication devices.
Panel Compatibility
VISTA-15P / VISTA-20P Series (v9.12 or higher)
VISTA-21iP Series (v3.13 or higher)
VISTA-128BPT Series (v10.1 or higher)
VISTA-250BPT Series (v10.3 or higher)
The following steps should be used to program the T
C2.0 communications device.


VISTA-15P/VISTA-20P Series and VISTA-21iP Series
STEP 1

Ensure control panel is
TC2.0 Ready.
Check the product carton for a blue “TC2 Ready” lab
el, or on the PCB board verify the PROM
label indicates:
VISTA-15P / VISTA-20P =
v9.12
or higher.
VISTA-21iP =
v3.13
or higher.
STEP 2

Program the control
panel.

29 = Enable LRR

91 = Enable RIS (Remote Interactive Service). Refe
r to the control panel programming
guide or addendum for the program entry to enable R
IS.

189 = Refer to the control panel programming guide
or addendum to enable a device
address for use by the Remote Service’s emulated ke
ypad.
STEP 3

Program the
communication device.
Using the AlarmNet 360 website, www.alarmnet360.com p
rogram the communication device
as follows:
Device Mode = ECP
Device Address = 3
Remote Access = Enabled
Keypad Address = Enter the AUI address that has been
enabled in the control panel
programming

189 field. This is for use by the Remote Service’s
emulated keypad.
Keypad Type = Full control
Email Notification = Total Connect 2.0 (Enhanced Re
ports)
Multimode Address = 25



LTEM-X Series Installation and Setup Guide

– 21 –
VISTA-128BPT/VISTA-250BPT Family
STEP 1

Ensure control panel is
TC2.0 Ready.
Check the product carton for a blue “TC2 Ready” lab
el, or on the PCB board verify the PROM
label indicates:
VISTA-128BPT =
v10.1
or higher.
VISTA-250BPT =
v10.3
or higher.
STEP 2

Program the control
panel.
#93 Device Programming:
IMPORTANT:
The control panel device addresses selected below,
must also be used to
program the communication device. These addresses
must match. Further ensure these
addresses are not being used by any other ECP devic
e.
Communication Device
Address 01-30 = Device Type 06, communications devi
ce (LRR).
Emulated Keypad Device (for use by Remote Service'
s emulated keypad)
Address 01-30 = For Device Type, choose Alpha Keypa
d (graphic/ touch-screen). When
prompted later for AUI?, select AUI=Yes.
Email Notification Device
Address 01-30 = Device Type 12, Remote Interactive
Service (RIS).
STEP 3

Program the
communication device.
Using the AlarmNet 360 website, www.alarmnet360.com p
rogram the communication device
as follows:
Device Mode = ECP
Device Address = xx Must match the Communication D
evice address assigned in the control
panel.
Remote Access = Enabled.
Keypad Address = xx Must match the Emulated Keypad
Device address assigned in the
control panel. (This if for use by Remote Service’
s emulated keypad.)
Keypad Type = Full control.
Email Notification = Total Connect 2.0 (Enhanced Re
ports)
Multimode Address = xx Must match the Email Notific
ation Device address for Remote
Interactive Service assigned in the control panel.


LTEM-X Series Installation and Setup Guide

– 22 –
– NOTES –



– 23 –
LED and Wiring Information

LED
DESCRIPTION

REG
(green)


ON
Module is NOT registered with AlarmNet.
OFF
Module is registered with AlarmNet.
FAST BLINK
Download session with Compass in progres
s.
SLOW BLINK In unison with yellow LED – Registration
in progress.


TX/RX
(yellow)

ON
Message transmission pending.
QUICK
PERIODIC
BLINK
Normal
FAST BLINK
Message waiting for network ACK.
SLOW BLINK In unison with green LED – Registration
in progress.


FAULT
(red)

ON
No contact with network.
OFF
Normal.
SLOW BLINK Loss of communication with the panel (EC
P fault).
FAST BLINK
No network contact AND loss of communication with t
he
control panel.


SIGNAL
(green)

ON
Minimum required signal strength is present.
OFF
Installation is not recommended.

ALL
IN UNISON FAST BLINK – Hardware Error.
IN SEQUENCE – Power Up sequence

LTEM-X-005-V1
TO ECP BUS
ON CONTROL
PANEL CIRCUIT
BOARD.
PANE L DATA OUT - Yellow
AUX PWR (+12V) - Red
GND - Black
PANE L DATA IN - Green
EXTERNAL
ANTENNA
CONNECTION
TEST MESSAGE/
REGISTRATION
Switch
ECP CABLE
REG
TX/RX
FAULT
SIGNAL

FEDERAL COMMUNICATIONS COMMISSION STATEMENTS
The user shall not make any changes or modification
s to the equipment unless authorized by the Install
ation Instructions or User's Manual. Unauthorized
changes or modifications could void the user's auth
ority to operate the equipment.

CLASS B DIGITAL DEVICE STATEMENT
This equipment has been tested to FCC requirements
and has been found acceptable for use. The FCC requ
ires the following statement for your
information:
This equipment generates and uses radio frequency e
nergy and if not installed and used properly, that
is, in strict accordance with the manufacturer's
instructions, may cause interference to radio and t
elevision reception. It has been type tested and fo
und to comply with the limits for a Class B computi
ng
device in accordance with the specifications in Par
t 15 of FCC Rules, which are designed to provide re
asonable protection against such interference in a
residential installation. However, there is no guar
antee that interference will not occur in a particu
lar installation. If this equipment does cause inte
rference to
radio or television reception, which can be determi
ned by turning the equipment off and on, the user i
s encouraged to try to correct the interference by
one or
more of the following measures:
•

If using an indoor antenna, have a quality outdoor
antenna installed.
•

Reorient the receiving antenna until interference i
s reduced or eliminated.
•

Move the radio or television receiver away from the
receiver/control.
•

Move the antenna leads away from any wire runs to t
he receiver/control.
•

Plug the receiver/control into a different outlet s
o that it and the radio or television receiver are
on different branch circuits.
•

Consult the dealer or an experienced radio/TV techn
ician for help.

FCC STATEMENT
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditio
ns: (1) This device may not cause harmful interfere
nce,
and (2) This device must accept any interference re
ceived, including interference that may cause undes
ired operation.

Responsible Party / Issuer of Supplier’s Declaratio
n of Conformity: Ademco Inc., a subsidiary of Resid
eo Technologies, Inc., 2 Corporate Center Drive.,
Melville, NY 11747, Ph: 516-577-2000.


RF EXPOSURE
Warning
– The antenna(s) used for this device must be insta
lled to provide a separation distance of at least 7
.8 inches (20 cm) from all persons and must
not be co-located or operating in conjunction with
any other antenna or transmitter except in accordan
ce with FCC multi-transmitter product procedures.

Important Note About External Antennas
If an external cellular radio antenna is used, the
antenna may be installed or replaced ONLY by a prof
essional installer.

To the Installer

LTEM-XV: The external antenna gain shall not exceed
6.94 dBi for 700 MHz, 6.00 dBi for 1700 MHz, 9.01
dBi for 1900 MHz. Under no conditions may an
antenna gain be used that would exceed the ERP and
EIRP power limits as specified in FCC Parts 22H, 24
E and 27.
LTEM-XA: The external antenna gain shall not exceed
6.63 dBi for 700MHz & 850MHz, 6 dBi for 1700MHz a
nd 8.51 dBi for 1900MHz. Under no conditions
may an antenna gain be used that would exceed the E
RP and EIRP power limits as specified in FCC Parts
22H, 24E and 27.


The product should not be disposed of with other ho
usehold waste. Check for the nearest authorized col
lection centers or authorized
recyclers. The correct disposal of end-of-life equi
pment will help prevent potential negative conseque
nces for the environment and
human health.
Any attempt to reverse-engineer this device by deco
ding proprietary protocols, de-compiling firmware,
or any similar actions is strictly
prohibited.

For Support visit: www.resideo.com.
For Warranty information visit: www.resideo.com














www.resideo.com

Resideo Technologies, Inc
2 Corporate Center Drive, Suite 100
P.O. Box 9040, Melville, NY 11747

© 2020 Resideo Technologies, Inc. All rights reserv
ed.

This product is manufactured by Resideo Technologie
s, Inc. and its affiliates.

R800-26237A

6/20 Rev A



!