MyWebTech Technical Notification #120 - Video Camera and Accessory End-of-Life - Dated 02/17/25

MyWebTech
Technical Notification #120
Technical Updates Directly

Technical Notification #120

2/17/2025



Subject:
Video Camera and Accessory End
of Life Notification
Product:

TotalConnect iPCAM Series and
Accessory Devices



February 17, 2025

Dear Valued Customer,

Resideo's first-generation Total Connect® cameras a
nd video accessories will soon reach their formal E
nd
of Life (EOL). As a result, the devices will cease
to operate in Total Connect 2.0 and AlarmNet® after
July
31, 2025. Shown below, these products were sold bet
ween 2016 and 2019.


iPCAM-WI

iPCAM-WL
iPCAM- PT

AP/WAP-PLUS/WREX

iPCAM-WI2

iPCAM-WO

iPCAM-PT2A

ACU

Resideo wants to ensure you have ample opportunity
to support your customers and highly
recommends that you reach out to them and propose o
ur new First Alert® VX Series cameras as
replacements. Instructions for identifying impacted
accounts in AN360 are provided below.

Transitioning to First Alert VX Series Cameras
Customers will appreciate the enhanced features and
performance of Resideo's award-winning First Alert

VX Series cameras. Offering an upgrade in technology
, the VX cameras provide improved image
resolu;on and quality, Ar;ficial Intelligence (AI) e
vent detec;on, 2-way audio, and improved app
experiences.
Although a small number of the ac;ve devices are in
door pan-;lt (PT) devices, analog converter units
(ACU), or access point (AP) units, there is no dire
ct replacement for those products. Resideo suggests

that dealers replace the pan-;lt cameras with one o
r more of the VX5 Indoor Cameras. ACU's and the
cameras to which they are connected should be repla
ced with new VX Series cameras as appropriate.
Technical Notification #120

2/17/2025

Legacy Model

Legacy Device Type

Suggested Replacement

iPCAM
-
WI

Indoor camera

VX5 Indoor Camera

iPCAM
-
WI2

Indoor camera

VX5 Indoor Camera

iPCAM
-
WL

Low light indoor camera

VX5 Indoor Camera

iPCAM
-
WO

Outdoor camera

VX3 Outdoor Camera

iPCAM
-
PT

Indoor pan tilt camera

VX5 Indoor Camera

iPCAM
-
PT2/PT2A

Indoor pan tilt camera

VX5 Indoor Camera

AP/WAP/WAP
-
PLUS/WREX

Access points, extenders, etc.

---

ACU

Analog converter unit

Replace ACU and cameras with VX1, VX3, or
VX5 devices
For more information about Resideo's First Alert VX
cameras, please visit
https://www.resideo.com/us/en/pro/vx-series/
.
Identifying Impacted End-User Accounts
You may identify your impacted end-user accounts by
using AlarmNet® 360 Insights to obtain a list of
accounts with 'IP Camera' devices. Simply follow th
ese steps to generate the report:
1.

Login to AlarmNet 360 via the web.
2.

Choose
Tools

on the left tool bar.
3.

Select
AN360 Reporting.

4.

Select
Legacy iPCAM Devices.

5.

Select your Company in the dropdown.
6.

Click
View Report.




Technical Notification #120

2/17/2025



7.

To save the report data, choose the Export drop dow
n menu and save the data set as the file
format of your choice.

The exported file will include account information.
Under the column labelled “Camera Type
Name", a list the affected devices on each account
will be displayed. Please note, that if a camera
on an account is offline the camera type will be li
sted as "UNKNOWN".
Thank you in advance for your continued support of
Resideo products. If you have any questions or
require further assistance, please contact your loc
al Sales District Manager or Customer
Service/Technical Support at 1-800-645-7492.

Sincerely,

Product Marketing Team
Resideo Technologies, Inc.