Resideo Technical Notification #69 - CELL-ANT3DB Incorrect Mounting Bracket - Dated 09/23/21

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Technical Notification #69
Technical Updates Directly

Technical Notification #069


9/23/21



Sub
j
ect:
Incorrect Mounting Bracket Supplied
Product:
CELL-
A
NT3DB External Antenna Kit



September
 
23,
 
2021
 
 
 
Dear
 
Valued
 
Resideo
 
Customer:
  
 
 
The
 
purpose
 
of
 
this
 
communication
 
is
 
to
 
alert
 
you
 
to
 
an
 
issue
 
Resideo
 
Technologies
 
recently
 
discovered
 
with
 
the
 
CELL
‐
ANT3DB
 
External
 
Antenna
 
Kit.
 
Resideo
 
has
 
determined
 
that
 
an
 
incorrect
 
mounting
 
bracket
 
was
 
provided
 
in
 
the
 
antenna
 
kit
 
which,
 
prevents
 
the
 
antenna
 
from
 
being
 
appropriately
 
mounted.
  
Customers
 
with
 
the
 
affected
 
kits
 
can
 
contact
 
customer
 
support
 
to
 
order
 
the
 
correct
 
bracket
 
to
 
be
 
shipped
 
to
 
them.
 
All
 
inventory
 
from
 
ADI
 
is
 
being
 
replaced
 
with
 
kits
 
containing
 
the
 
correct
 
mounting
 
bracket.
 
To
 
confirm
 
the
 
CELL
‐
ANT3DB
 
External
 
Antenna
 
Kit
 
contains
 
the
 
correct
 
bracket,
 
a
 
green
 
sticker
 
will
 
be
 
placed
 
on
 
the
 
box.
 
Please
 
see
 
image
 
below:
 

 

Resideo
 
apologizes
 
for
 
any
 
inconvenience
 
and
 
appreciates
 
your
 
cooperation
 
and
 
understanding
 
while
 
we
 
work
 
to
 
resolve
 
this
 
issue.
 
Thank
 
you
 
in
 
advance
 
for
 
your
 
continued
 
support
 
of
 
Resideo’s
 
products.
 
If
 
you
 
have
 
any
 
questions
 
or
 
require
 
further
 
assistance,
 
please
 
contact
 
Resideo
 
Technical
 
Support
 
at
 
1
‐
800
‐
645
‐
7492,
 
email
 
customerservice@resideo.com
 
or
 
contact
 
your
 
local
 
District
 
Manager.
  
 


Sincerely,
 
 
Brandon
 
Dahlstedt
 
Product
 
Manager
 
Resideo
 
Technologies,
 
Inc