Lyric System Speaks Unexpectedly

Hi, DIYers. This is Michael from Alarm Grid. And today, I'm going to be answering the question of why your Honeywell Lyric system speaks unexpectedly, and how you can get it to stop speaking unexpectedly. So the Lyric has a voice command feature that allows you to use spoken voice commands to perform various system functions. You can perform a smart scene and various other tasks. But if the system thinks that you've spoken a voice command, even if you haven't-- even if it's just the TV in the background, or you were talking on the phone and it thought you triggered a voice command, when really you didn't, it could speak at you unexpectedly, and it could catch you off-guard and surprise you. So today, we're going to show you how you can disable the feature, and also, if you are using the feature, how you can make it less likely that it will speak at you unexpectedly. So we're at the main screen of our Lyric system here. And we're going to choose Security, and we're going to choose Tools. And then we want to enter in our master code, not the installer code. Ours is at the default, 1234. Remember, that code usually is changed for security purposes, so enter in your master code. That's likely the code you use for arming and disarming. So we have our master code entered. We're at the Master Tools menu. We can choose Voice Command down here at the bottom. And this is the menu where the action happens for the Lyric voice command feature. So you see right now, we have the feature enabled. We have Voice Control turned on. It's toggled blue. If we press it again, then it's toggled off. We have the feature off now. You'll see this Enable Trigger Feedback. What that does is when we have the feature on and we do enter in a voice command, we do speak a voice command, the Lyric will speak back at us as confirmation that we have provided a voice command. It's just an option to confirm. You want to know, I said a voice command, and you want to make sure that the Lyric heard it. You can have that enabled. You can also turn it off and just have Voice Control enabled, and you won't have the feedback, so it won't speak at you unexpectedly. But then you might trigger commands unexpectedly. So it's really best just to turn it off entirely. You also can just have Trigger Feedback enabled, but that's kind of pointless to do if you don't have Voice Control on, because then it wouldn't be looking for anything. So we're just going to turn both of ours off. And that's how you prevent the feature from working and prevent it from speaking at you unexpectedly. You do that. I do want to just go into a few of the features here. You can set different triggers here. You only set one, but there are some options there. And you can choose the one that works for you, if you are using the feature. So that's an option there. And you see there are sensitivity options here. Trigger Sensitivity is the important one for our purposes, where we're trying to get the Lyric to not speak at us unexpectedly. What we can do is we can decrease the sensitivity and make it less likely that the Lyric will be activated by a voice command or by a mistaken voice command. You can turn down the sensitivity. If you turn the sensitivity up, it's more sensitive. It's more likely that it's going to be triggered. So that would be bad if we were trying to prevent it from speaking at us. So in our case, we can turn it down. Just to go over the others, there's also Command Sensitivity, which more or less does a similar thing. It's listening for the command. If you make it more sensitive, then it's more likely that it's going to think that there's a command. So again, turn it down. Just turn the little knob down there, down to the left. There is Volume. Volume is, when you have the feature on, that's how loud it will speak back at you. So if, in a worst case, you did trigger a command and the volume was all the way up, it would be loud and really surprise you there. So we can turn ours down. But really, the main thing to do is to just turn it off if you really don't want it to be spoken at you. Now, if you do want to use the feature and you do have it on, there is the Voice Training that you can go through. We actually did that in a different video, and an FAQ linked below will show you how to do that a little bit. So look into that. We're not going to go through the Voice Training in this video. But there is the Counter option that I will show you here. You see we can press the Counter button, and we can set an accuracy level. The higher the number, the more sensitive it is, the more likely that it's going to be triggered by mistake. So we want to set a low one. I think we had it set to 200 there, but we'll do 200 again. These are four digits, so we have to do 0200. And then we choose Done in the bottom right. Say we wanted to do a different one. Let's see if we can lower this 400 right here, and we'll lower it down to 250, perhaps, and make that a little less sensitive. We press Done. And you see we lowered it down. And then we can just press the back arrow in the upper-right corner to go back. But just as a recap, there's the Voice Training. You should go through the Voice Training if you are using the feature. That way, the Lyric will become accustomed to your voice, and it's less likely that you will trigger a command by mistake. And remember, if you just turn it off-- we have ours on. I just turned it on, just now in front of you. And if we do want to make sure it's not going to be triggered, we turn these off. And if we do have it on, we can also set the sensitivities down-- the Trigger Sensitivity and the Command Sensitivity. Set them to the left, so that way, they're lower and less sensitive, and less likely that you will trigger a command by mistake. And once you're done with everything, you can press the return arrow in the upper-right corner, and then Back, and you get back to the main screen of the Lyric system. So that is how you adjust the Voice Command feature, and how you turn it off, and how you adjust the sensitivity. So that way, it's less likely that your Lyric will speak at you unexpectedly. So if you have any questions about the Lyric, or about its voice command feature, or about alarm monitoring services, send an email to support@alarmgrid.com. If you found this video helpful, make sure to give it a thumbs up below to Like the video, and remember to Subscribe to our channel for updates on future videos. We hope you enjoyed the video. Thank you.