2GIG GC2 Firmware Update Instructions Using UPCBL2

©2013 2GIG Technologies Inc. All Rights Reserved.
1
UPDATE THE FIRMWARE ON THE CONTROL PANEL AND TS1
OVERVIEW
This
 
document
 
describes
 
how
 
to
 
update
 
the
 
firmware
 
version
 
on
 
your
 
Control
 
Panel
 
and
 
your
 
TS1
 
using
 
a
 
PC.
 
To
 
use
 
the
 
Firmware
 
Update
 
Tool,
 
your
 
Control
 
Panel
 
must
 
have
 
at
 
least
 
version
 
1.5
 
or
 
newer.
NOTE:
Updating
 
the
 
firmware
 
does
 
not
 
alter
 
the
 
system
 
configuration
 
or
 
the
 
user
 
configuration
 
of
 
the
 
panel.
 
You
 
will
 
not
 
need
 
to
 
re
‐
learn
 
sensors
 
into
 
the
 
Control
 
Panel.
IMPORTANT:
Both
 
the
 
TS1
 
and
 
the
 
Control
 
Panel
 
must
 
have
 
same
 
version
 
of
 
firmware
 
before
 
the
 
TS1
 
can
 
be
 
paired
 
with
 
a
 
Control
 
Panel!
 
To
 
check
 
the
 
firmware
 
version
 
on
 
the
 
TS1,
 
see
 
"Checking
 
the
 
Firmware
 
Version
 
on
 
the
 
TS1"
 
on
 
page
 
4.
Two
 
different
 
options
 
exist
 
to
 
update
 
the
 
TS1
 
Firmware:
1
OTA
 
from
 
Alarm.com
 
(requires
 
cell
 
radio
 
and
 
live
 
account
 
with
 
ADC)
2
Update
 
the
 
TS1
 
using
 
the
 
firmware
 
update
 
cable
 
and
 
separate
 
extender
 
pins
IMPORTANT:
Assembly
 
Required!
BEFORE YOU BEGIN
•Contact
 
the
 
Central
 
Station
 
to
 
ensure
 
that
 
the
 
user
 
account
 
is
 
set
 
to
 
TEST.
•You
 
must
 
know
 
how
 
to
 
install
 
drivers
 
and
 
run
 
applications
 
on
 
a
 
Windows
 
computer.
 
Your
 
PC
 
must
 
be
 
running
 
Windows
 
XP™
 
or
 
later.
 
Recommended
 
packages
 
include:
• Windows
 
Vista™
• Windows
 
XP
 
10™
 
(Service
 
Pack
 
3)
• Windows
 
XP
 
12™
 
(Service
 
Pack
 
3)
•Your
 
PC
 
needs
 
to
 
have
 
at
 
least
 
1
 
available
 
USB
 
port.
•Your
 
PC
 
must
 
have
 
Internet
 
access
 
and
 
you
 
must
 
have
 
administrative
 
rights
 
or
 
be
 
logged
 
in
 
as
 
Administrator.
NOTE:
Mac
 
OS
 
is
 
NOT
 
supported.
•You
 
have
 
the
 
4
‐
pin
 
Extender
 
Pin.
•You
 
have
 
a
 
Firmware
 
Update
 
Cable

(2GIG
‐
UPCBL2).
IMPORTANT:
DO
 
NOT
 
attempt
 
to
 
plug
 
the
 
Firmware
 
Update
 
Cable
 
into
 
the
 
TS1
 
or
 
the
 
Control
 
Panel
 
at
 
this
 
time.
DOWNLOADING THE FIRMWARE UPDATE
TOO L
1
Login
 
to
 
the
 
dealer.2gig.com
 
website.
2
Under
 
Support
 
/
 
Firmware
 
Update
 
Tool,
 
select
 
the
 
Update
 
Tool
 
Kit
 
in
 
the
 
appropriate
 
language.
 
A
 
zip
 
file
 
containing
 
the
 
following
 
is
 
downloaded
 
to
 
your
 
PC:
• CDM20814_Setup.exe
• CP_[version#]_English_[build#].exe
• TS1_[version#]_English_[build#].exe
3
Extract
 
the
 
files
 
from
 
the
 
zip
 
file
 
to
 
a
 
folder.
4
To
 
install
 
the
 
Firmware
 
Update
 
Cable
 
Drivers,
 
run
 
CDM20814_Setup.exe
.
5
To
 
open
 
the
 
Device
 
Manager,
 
click
 
the
 
Windows
 
Start
 
Menu.
6
In
 
the
 
text
 
box,
 
type
 
“device
 
manager.”
7
From
 
the
 
search
 
results,
 
select
 
Device
 
Manager
.
8
To
 
make
 
a
 
note
 
of
 
the
 
COM
 
ports
 
currently
 
assigned,
 
expand
 
Ports
 
(COM
 
&
 
LPT)
.
9
Plug
 
the
 
Firmware
 
Update
 
Cable
 
into
 
the
 
PC
.
 
Wait
 
for
 
the
 
driver
 
to
 
complete
 
installing.
 
A
 
new
 
USB
 
Serial
 
Port
 
(COMX)
 
appears.
10
Make
 
a
 
note
 
of
 
the
 
COM
 
Port
 
Number.
TIP:
X
 
=
 
COM
 
Port
 
Number
 
such
 
as
 
3,
 
4,
 
5,
 
etc.
INSTALLING THE UPDATE TOOL
1
Find
 
the
 
folder
 
where
 
you
 
extracted
 
the
 
zip
 
files
 
to
 
in
 
step
 
3
 
above.
 
2
Right
‐
click
 
on
 
CP_[version#]_English_[build#].exe.
 
From
 
the
 
Right
‐
click
 
menu,
 
select
 
Send
 
to
.
3
From
 
the
 
Send
 
to
 
menu,
 
select
 
Desktop
 
(create
 
shortcut).
4
To
 
edit
 
the
 
Properties
 
of
 
the
 
shortcut
 
file,
 
right
‐
click
 
the
 
shortcut
 
file.
 
From
 
the
 
Right
‐
click
 
menu,
 
select
 
Properties.
Edit
 
Target
 
field.
 
To
 
the
 
end
 
of
 
the
 
field,
 
add
 
a
 
“
 ‐
CX”.
 
See
 
the
 
example:
 
Add
 
a
 
space,
 
hyphen
 
and
 
a
 
C
 
followed
 
by
 
the
 
COM
 
Port
 
Number
 
X
 
(where
 
X
 
is
 
the
 
COM
 
Port
 
number
 
you
 
determined
 
in
 
step
 
10).
 
Click
 
OK. 2
©2013 2GIG Technologies Inc. All Rights Reserved.
Firmware Update Tool | Update Instructions
CONNECTING THE CONTROL PANEL TO
YOUR PC
You
 
will
 
need
 
a
 
small
 
screwdriver
 
to
 
open
 
the
 
Control
 
Panel.
1
Remove
 
the
 
screw
 
from
 
the
 
top
 
of
 
the
 
panel
 
and
 
open
 
it.
2
Hang
 
the
 
panel
 
from
 
the
 
back
 
plate
 
using
 
the
 
“third
‐
hand”
 
strap.
3
Disconnect
 
the
 
battery
 
from
 
the
 
Control
 
Panel.
4
Disconnect
 
the
 
power
 
supply
 
from
 
TB1
 
and
 
2
 
on
 
the
 
Control
 
Panel
 
terminal
 
block
 
or
 
unplug
 
the
 
panel
 
power
 
supply
 
from
 
the
 
wall
 
outlet.
5
Connect
 
one
 
end
 
of
 
the
 
Firmware
 
Update
 
Cable
 
to
 
the
 
available
 
USB
 
slot
 
on
 
your
 
PC.
6
Connect
 
the
 
other
 
end
 
of
 
the
 
Firmware
 
Update
 
Cable
 
to
 
the
 
Control
 
Panel
 
in
 
the
 
J4
 
connector
 
(as
 
shown).
IMPORTANT:
Make
 
sure
 
that
 
the
 
slotted
 
side
 
of
 
the
 
connector
 
is
 
facing
 
away
 
from
 
the
 
tab
 
on
 
the
 
J4
 
connector.
 
Failure
 
to
 
do
 
so
 
may
 
result
 
in
 
damage
 
to
 
the
 
Control
 
Panel.
IMPORTANT:
Make
 
sure
 
that
 
all
 
of
 
the
 
pins
 
are
 
covered
 
by
 
the
 
connector.
 
Failure
 
to
 
do
 
so
 
may
 
result
 
in
 
damage
 
to
 
the
 
Control
 
Panel.
7
Locate
 
the
 
shortcut
 
file
 
on
 
your
 
desktop,
 
and
 
run
 
the
 
shortcut
 
file.
 
The
 
following
 
screen
 
displays
 
while
 
a
 
connection
 
from
 
your
 
PC
 
to
 
the
 
Control
 
Panel
 
is
 
established.
8
Re
‐
connect
 
the
 
battery
 
to
 
the
 
Control
 
Panel.
9
Re
‐
connect
 
the
 
power
 
to
 
the
 
Control
 
Panel.
10
Click
 
Yes
 
when
 
prompted
 
to
 
confirm
 
the
 
update.
NOTE:
If
 
the
 
screen
 
displays
 
a
 
RED
 
FAIL
 
message,
 
check
 
to
 
ensure
 
that
 
the
 
firmware
 
update
 
cable
 
is
 
plugged
 
into
 
your
 
PC
 
correctly
 
in
 
the
 
proper
 
USB
 
slot.
 
Also
 
check
 
to
 
ensure
 
that
 
the
 
correct
 
COM
 
Port
 
appears
 
in
 
the
 
Firmware
 
Update
 
Tool
 
Shortcut’s
 
Target
 
field.
11
Your
 
computer
 
screen
 
should
 
go
 
from
 
displaying
 
the
 
“No
 
Panel”
 
screen,
 
to
 
displaying
 
“Flashing”
 
(see
 
figure
 
below).
 
Check
 
to
 
ensure
 
that
 
the
 
status
 
bar
 
indicates
 
progress. Update the Firmware on the Control Panel and TS1
©2013 2GIG Technologies Inc. All Rights Reserved.
3
12
After
 
status
 
bar
 
completes
 
on
 
the
 
first
 
“Flashing”
 
screen,
 
the
 
second
 
“Flashing”
 
screen
 
appears:
IMPORTANT:
DO
 
NOT
 
disconnect
 
the
 
cable,
 
the
 
power
 
to
 
the
 
Control
 
Panel,
 
or
 
close
 
the
 
Firmware
 
Update
 
Tool
 
until
 
the
 
status
 
bar
 
has
 
completed
 
and
 
the
 
final
 
screen
 
appears
 
(showing
 
the
 
updated
 
firmware
 
version).
The
 
entire
 
update
 
takes
 
approximately
 
7
‐
8
 
minutes.
 
The
 
Pass
 
screen
 
flashes
 
briefly
 
to
 
signal
 
that
 
firmware
 
has
 
updated
 
successfully
.
 
Only
 
when
 
the
 
yellow
 
“No
 
Panel”
 
screen
 
reappears
 
(as
 
shown
 
above),
 
do
 
the
 
following.
1
Disconnect
 
the
 
power
 
from
 
the
 
Control
 
Panel.
2
Remove
 
the
 
firmware
 
update
 
cable
 
from
 
the
 
Control
 
Panel.
3
Reconnect
 
the
 
battery
 
in
 
the
 
Control
 
Panel.
4
Reconnect
 
the
 
power
 
to
 
the
 
Control
 
Panel.
BEFORE UPDATING THE TS1 FIRMWARE
1
Assemble
 
the
 
Extender
 
Pins
 
and
 
the
 
Firmware
 
Update
 
Cable.
2
Holding
 
the
 
slotted
 
side
 
of
 
the
 
Firmware
 
Update
 
Cable
 
towards
 
you,
 
plug
 
the
 
4
‐
pin
 
extender
 
pins
 
into
 
the
 
4
 
slots
 
as
 
shown
 
in
 
the
 
following
 
illustration.
3
Plug
 
the
 
USB
 
end
 
of
 
the
 
Firmware
 
update
 
Cable
 
into
 
your
 
computer’s
 
COM
 
port.
Verify your Computer
’s COM Port Number
1
To
 
open
 
the
 
Device
 
Manager,
 
click
 
the
 
Windows
 
Start
 
Menu.
2
In
 
the
 
text
 
box,
 
type
 
“device
 
manager.”
3
From
 
the
 
search
 
results,
 
select
 
Device
 
Manager
.
4
Expand
 
Ports
 
(COM
 
&
 
LPT)
.
5
Make
 
a
 
note
 
of
 
the
 
COM
 
Port
 
number.
TIP:
X
 
=
 
COM
 
Port
 
number
 
such
 
as
 
3,
 
4,
 
5,
 
etc.
6
Download
 
the
 
v1.10
 
exe
 
file
 
from
 
your
 
email.
7
From
 
the
 
Send
 
to
 
menu,
 
select
 
Desktop
 
(create
 
shortcut).
8
To
 
edit
 
the
 
Properties
 
of
 
the
 
shortcut
 
file,
 
right
‐
click
 
the
 
shortcut
 
file
 
that
 
you
 
just
 
created
 
on
 
your
 
desktop.
 
From
 
the
 
Right
‐
click
 
menu,
 
select
 
Properties.
9
Edit
 
Target
 
field.
 
To
 
the
 
end
 
of
 
the
 
field,
 
add
 
a
 
“
 ‐
CX
”
 
as
 
shown
 
in
 
the
 
example
 
above.
 
Add
 
a
 
space,
 
hyphen
 
and
 
a
 
C
 
followed
 
by
 
the
 
COM
 
Port
 
number
 
“X”
 
(where
 
X
 
is
 
the
 
COM
 
Port
 
number
 
you
 
determined
 
in
 
step
 
5).
10
Click
 
OK
.
UPDATING THE TS1 FIRMWARE
Disconnect
 
all
 
power
 
from
 
the
 
TS1
 
panel
1
Locate
 
the
 
shortcut
 
file
 
on
 
your
 
desktop,
 
and
 
run
 
the
 
shortcut
 
file.
 
The
 
following
 
screen
 
displays
 
while
 
a
 
connection
 
from
 
your
 
PC
 
to
 
the
 
TS1
 
is
 
established
.
2
Confirm
 
the
 
update
 
on
 
the
 
following
 
screen.
NOTE:
If
 
the
 
screen
 
displays
 
a
 
RED
 
FAIL
 
message,
 
check
 
to
 
ensure
 
that
 
the
 
firmware
 
update
 
cable
 
is
 
plugged
 
into
 
your
 
PC
 
correctly
 
in
 
the
 
proper
 
USB
 
slot.
 
Also
 
check
 
to
 
ensure
 
that
 
the
 
correct
 
COM
 
Port
 
appears
 
in
 
the
 
Firmware
 
Update
 
Tool
 
Shortcut’s
 
Target
 
field. Firmware Update Tool | Update Instructions
4
©2013 2GIG Technologies
Inc. All Rights Reserved.
Locating the Slots to Plug in the Firmware
Update Cable
1
Remove
 
the
 
mounting
 
plate
 
from
 
the
 
back
 
of
 
the
 
TS1.
2
Slots
 
exist
 
for
 
8
‐
,
 
5
‐
,
 
and
 
4
‐
pin
 
connections.
 
Insert
 
the
 
Firmware
 
Update
 
Cable
 
(with
 
extender
 
pins)
 
into
 
the
 
4
‐
pin
 
slot
.
WARNING:
When
 
inserting
 
the
 
Firmware
 
Update
 
Cable
 
(with
 
the
 
extender
 
pins)
 
it
 
is
 
EXTREMELY
 
IMPORTANT
 
to
 
insert
 
the
 
cable
 
with
 
the
 
flat
 
side
 
DOWN
 
and
 
the
 
slotted
 
side
 
UP.
3
Power
 
up
 
the
 
TS1
 
using
 
the
 
AC
 
power
 
transformer
 
(make
 
sure
 
that
 
polarity
 
(ports
 
+
 
and
 ‐
)
 
is
 
correct
 
when
 
wiring).
4
Your
 
computer
 
screen
 
should
 
go
 
from
 
displaying
 
the
 
“No
 
Panel”
 
screen,
 
to
 
displaying
 
“Flashing”
 
(see
 
figure
 
below).
 
Check
 
to
 
ensure
 
that
 
the
 
status
 
bar
 
indicates
 
progress.
5
After
 
status
 
bar
 
completes
 
on
 
the
 
first
 
“Flashing”
 
screen,
 
the
 
second
 
“Flashing”
 
screen
 
appears:
IMPORTANT:
DO
 
NOT
 
disconnect
 
the
 
cable,
 
the
 
power
 
to
 
the
 
TS1,
 
or
 
close
 
the
 
Firmware
 
Update
 
Tool
 
until
 
the
 
status
 
bar
 
has
 
completed
 
and
 
the
 
final
 
screen
 
appears
 
(showing
 
the
 
updated
 
firmware
 
version).
The
 
entire
 
update
 
takes
 
approximately
 
7
‐
8
 
minutes.
 
The
 
Pass
 
screen
 
flashes
 
briefly
 
to
 
signal
 
that
 
firmware
 
has
 
updated
 
successfully
.
 
Only
 
when
 
the
 
yellow
 
“No
 
Panel”
 
screen
 
reappears
 
(as
 
shown
 
above),
 
do
 
the
 
following.
1
Power
 
down
 
the
 
TS1
 
(disconnect
 
power).
2
Remove
 
the
 
Firmware
 
Update
 
Cable
 
from
 
the
 
TS1.
3
Screw
 
the
 
back
 
mounting
 
plate
 
onto
 
the
 
TS1.
4
Re
‐
apply
 
power
 
to
 
the
 
TS1
 
(plug
 
it
 
in).
CONFIRMING THE FIRMWARE UPDATE
ON THE CONTROL PANEL
1
Wait
 
for
 
the
 
Control
 
Panel
 
to
 
boot
 
up.
2
From
 
the
 
Control
 
Panel
 
Home
 
Screen
,
 
choose
 
Security
 
/
 
Menu
 
/
 
Toolbox
.
3
From
 
the
 
Toolbox
 
Screen
,
 
use
 
the
 → 
arrow
 
un
Ɵ
l
 
you
 
see
 
the
 
Version
 
Screen.
CHECKING THE FIRMWARE VERSION ON
THE TS1
1
Wait
 
for
 
the
 
TS1
 
to
 
boot
 
up.
 
TS1s
 
that
 
are
 
not
 
paired
 
with
 
panels
 
display
 
the
 
following
 
screen
 
upon
 
boot
 
up.
2
Make
 
sure
 
that
 
the
 
Firmware
 
Version
 
on
 
the
 
Control
 
Panel
 
matches
 
the
 
Firmware
 
Version
 
on
 
the
 
TS1
 
before
 
attempting
 
to
 
“learn
‐
in”
 
or
 
pair
 
the
 
TS1
 
with
 
the
 
Control
 
Panel.
For technical support in the USA and Canada
855
‐
2GIG
‐
TECH
 
(855
‐
244
‐
4832)
For technical support outs
ide of the USA and Canada
Contact
 
your
 
regional
 
distributor
Visit
 
2gig.com
 
for
 
a
 
list
 
of
 
distributors
 
in
 
your
 
region
PN:
 
77
‐
000001
‐
001
 
Rev.
 
C