How Do I Clear a Tamper Error On My 2GIG Edge?

You can clear a tamper error on your 2GIG Edge by noticing that the system is open and that a tamper has occurred, then properly closing the panel, and lastly making sure that the error notification cleared from the system. You can see proof that the error occurred in the History Menu.

A tamper error condition on a panel occurs when separates the front from the backplate. There is a switch inside the panel, and removing the front of the panel from the backplate causes this switch to release. With the switch released, the panel will display a tamper condition. In the case of the 2GIG Edge, the tamper error clears on its own once you properly close the panel. After you clear the error, you can still view it inside the History Menu for the panel.

In addition to the trouble notification that you can see in the above picture, you can also identify a tamper condition by the soft "beeping" sound emitted by the panel whenever a tamper condition is present. The 2GIG Edge Panel will continue emitting the soft beeping sound periodically until the tamper condition is fixed. The system displays a tamper condition whenever the inside tamper switch is not properly held down. You can see the tamper switch in the picture below. If you manually hold down this small black switch, then the tamper condition will temporarily clear. But then once you release the switch, the tamper condition will return. You must position the panel properly on its backplate so that the tamper switch remains depressed. But it is this single switch that determines whether or not the 2GIG Edge Alarm Panel is closed properly.

Complete the following steps to clear a tamper error on your 2GIG Edge Alarm System:

1. Notice the error. The first thing to do is notice that there is indeed a tamper error. Remember, an error may still occur even if it looks like the panel is closed properly. If the tamper switch inside the tamper is not pressed down by the panel being properly closed, then the error will show up. If you see that there is a tamper error on the system, then continue to the next step.

2. Close the panel. You need to properly close the panel to get the error to clear. It must be closed properly with the inside switch held down. Get the panel to align so that it looks proper and all the edges line up. This may be a bit tricky, or even impossible if the panel has sustained some type of damage. But a 2GIG Edge System in good structural condition can be closed properly.

3. Confirm the error clears. The tamper error will clear on its own once the panel is properly closed. Confirm from the upper display bar that the panel is properly closed. You can see in the above picture, there is no tamper error on that Edge System. It is closed properly.

You can revisit old tamper errors that have since been corrected and cleared in the History Menu for the system. To access the History Menu, start from the main 2GIG Edge screen, click the 2GIG logo in the upper-right corner, and press the History button. The 2GIG Edge keeps an extensive list of occurrences that affected the system, and tamper errors are no exception.