How Do I Clear a Trouble Message for a 5800PIR-RES?

You can clear a trouble message for a 5800PIR-RES by correcting the cause of the trouble condition and then clearing the trouble at the panel. Most Honeywell Panels let you clear trouble conditions by performing a double disarm. 2GIG Panels have trouble alerts that you must acknowledge.

There are two (2) main reasons why you might get a trouble condition for a Honeywell 5800PIR-RES Wireless Motion Sensor. The first is that the sensor has a low battery. The 5800PIR-RES uses a lithium CR123A battery for power. The typical battery life for the sensor is three (3) to five (5) years, but it can be longer depending upon use. The battery can be easily replaced by the end user. You need to open the sensor by pressing in the small tab at the bottom of the sensor and separating the front of the sensor from the back plate. Then close the sensor after you have replaced the battery.

Another reason why you might get a trouble condition on a Honeywell 5800PIR-RES is because of a loss of RF supervision. This can happen if you take the sensor too far away from the panel, and it is no longer to communicate with the system properly. It can also happen if the sensor is powered down completely. If the sensor is off, then it cannot communicate with the panel. You will need to power the sensor back on and/or bring it within communication range of the panel to fix the problem. Remember that the wireless range for the 5800PIR-RES is 200-feet nominal.

Complete the following steps to clear a trouble message for a Honeywell 5800PIR-RES:

1. Fix the trouble cause. You will need to fix whatever is causing the trouble condition. The panel will tell you what is causing the trouble condition. If there is a low battery, then replace the battery. If there is RF supervision loss, then you need to determine if the sensor is powered off, or if the sensor is too far from the panel. If the sensor is powered off, then power it back on with a fresh CR123A battery. If the sensor is too far from the panel, then bring it closer to the panel. Continue to the next step once you have fixed the trouble.

2. Acknowledge the trouble. Even after you fix what is causing the trouble, you still need to acknowledge the trouble at the panel. This is to let the system know that you are aware that the trouble condition occurred. The process for acknowledging the trouble will vary depending on the panel you are using. Honeywell Panels have you acknowledge trouble conditions by performing a double disarm. This process will vary depending on whether you have a wireless Honeywell Panel or a hardwired Honeywell Panel.

If you have a wireless Honeywell Panel, you can press the home button on the front of the panel. A keypad will then appear. Enter your Master Code. Then repeat that process a second time. This is a double disarm, and it should clear the trouble. If you have a hardwired Honeywell Panel, enter the following command into your system's keypad: [Master Code] + [1] + [Master Code] + [1]. This is also a double disarm, and it should clear the trouble.

If you have a 2GIG GC2, then you should see a yellow icon with a triangle on the main system screen. Click this button. Any trouble conditions will be displayed. Then press OK. The trouble should clear if you properly fixed the issue earlier. If you have a 2GIG GC3, then start by clicking "Security" from the main menu. Then click the yellow icon with the triangle. The screen will show any trouble conditions. Press OK. The trouble condition will clear if you resolved the problem in Step 1.