How Do I Clear a Trouble Message on a Honeywell Lyric Alarm System?

You can clear a trouble message on a Honeywell Lyric Alarm System by fixing the cause of the trouble and then performing a double disarm. A double disarm can be performed by clicking the picture of the house on the front of the panel and entering your Master Code, and repeating the process.

There are many reasons why a trouble condition might occur on a Honeywell Lyric Security Panel. There could be a low battery. There could be a sensor that has experienced a loss of RF supervision. The tamper cover on the system could be loose. Certain Response Types for zones can cause trouble conditions to appear when the associated sensors are faulted. The system might not be plugged in. The communication path might not be working properly. Regardless of the reason, there is something wrong, and the system wants you to know about it.

There is a good reason why the system won't just automatically clear a trouble condition when the problem is fixed. The system wants you to be aware that the problem occurred in the first place. As a result, you not only need to fix the problem, but you must also acknowledge that the trouble condition occurred. This can be done with a double disarm. Only once you have fixed the problem and acknowledged the trouble will the condition disappear.

Please note that you can also acknowledge a trouble condition by entering programming. To do this, start from the main screen and choose Security > Tools > enter Installer Code (default 4112) > Program. Then press the return arrow in the upper-right corner to exit programming. If you properly addressed the issue, then the trouble condition should clear.

The steps below will cover the process by performing a double disarm. Complete the following steps to clear a trouble condition on a Honeywell Lyric Alarm System:

1. Fix the trouble cause. The Lyric System will let you know the cause of the trouble. You must fix the issue that is causing the trouble. How you do this will depend on the cause of the trouble. If there is a low battery, wait for the battery to recharge, or replace it with a new one. If the system is unplugged, plug it back in. If the internet went out, fix your internet. If the cellular communicator isn't working, try re-seating it, or adjust the communication path. If a sensor is experiencing a loss of RF supervision, bring it in range, or delete it from programming. If a sensor has a low battery, replace the battery. No matter what the cause, you must fix it. Only continue to Step 2 when you have fixed the cause of the trouble.

2. Perform a disarm. Press the picture of the house on the front of the panel. A keypad will appear. Enter your system Master Code. This code is 1234 by default, but it is usually changed for security purposes. Remember, the Master Code is the code you usually to arm and disarm.

3. Repeat Step 2. You must perform a double disarm to clear the trouble, so you must repeat Step 2. Press the picture of the house on the front of the panel. Then enter your Master Code. Once you have gone through the process twice, you will have successfully performed a double disarm.

4. Confirm the trouble clear. The trouble should now be cleared. If it hasn't, then there are a couple of explanations. The most likely reason is that you did not fix the cause of the trouble. Return to Step 1, and try again. The other cause is that you are not entering the correct Master Code. Make sure you are entering your Master Code. Remember, you can also acknowledge the trouble by entering programming instead of performing a double disarm. Entering programming can be a viable alternative if you do not know the Master Code, but you know the Installer Code.