How Do I Remove a Non-Functioning Z-Wave Device from My Honeywell System?

Z-Wave devices that have ceased functioning cannot be excluded from the mesh network in the usual way. When this happens, Honeywell Z-Wave controllers have a feature that allows you to remove these devices. Follow the steps below to remove a defective or missing device from the network.

For the Tuxedo Touch or the Vista Automation Module (VAM):

1. Select Automation. From the Home screen of the Tuxedo Touch, select Automation. If using the VAM, use a web browser to log onto the VAM via its IP address, and then select Automation.

2. Select Z-Wave Setup. Choose the icon that corresponds with Z-Wave setup

3. Remove failed nodes. A list of devices will be shown, with any failed nodes noted. Highlight the devices to be removed. Select the icon for "Remove Failed". The Tuxedo Touch will attempt to contact the Z-Wave device. If it fails, it will remove that device from the network.



For the Lyric Controller:

1. Determine the categories. From the home screen, choose "Automation". You'll see a message at the bottom that says, "Press to see Failed devices". There will be an triangular alert for each category that has failed devices.

2. Find failed devices. You can either press on the category, in this example Switches, or you can click "Press to see Failed devices". A message will pop up that says "Failed Nodes Found". Press the "Ok" button. A list of failed devices will be displayed on the screen.

3. Remove failed devices. At the bottom right of the screen, where the failed devices are shown, press "Fix All". A message will pop up saying, "This will delete all failed nodes." To delete the devices that are no longer working, or are no longer powered up on the Z-Wave network, press "Yes". You'll then see a message saying, "Please Wait." When the process has completed, a new message that says, "No failed nodes currently detected." At this point, all non-working Z-Wave devices will have been removed from the Lyric Controller.

Please note that the steps outlined for the Lyric Controller can also be performed for the Honeywell Lynx Touch Panel.

The biggest difference between forcefully removing devices from the Tuxedo Touch or VAM and from the Lyric Controller is that with the Tux or VAM, you can choose which devices you want to remove. On the Lyric Controller, you can either remove all failed devices, or none of them.

If Total Connect is being used, once failed devices have been removed from the Z-Wave controller, make sure to perform a successful Panel Sync. For the Lyric Controller, this should happen automatically. On the Vista panels, or if the Lyric Controller does not automatically perform a Sync, go to Locations > Sync Panel. Once "Automation Sync Success" is displayed in Events, only active Z-Wave devices should appear in the Automation screen.

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Hi Charles, It's odd that the option doesn't exist. Here are the commands to perform a Zwave Controller Default. Press the "Home" key so that you see the "Automation" button, Next Press "Automation", Next press the "Arrow Down" Button, then press "Tools", Next press "Advanced Tools", enter in the master code or installer code, Next press Reset Controller, then answer "Yes" to Default/Reset the Zwave Controller.
Thanks for the help, but I have tried restarting the Lyric and making sure the firmware is up to date. As far as I can tell there’s no fix all button and no way to remove the failed devices. The only other option that might remove them would be for me to reset the Lyric and add the Z-wave devices back on again, but my door lock is a low-powered Z-wave lock and has to be within 6 feet to register. I originally added the lock and then installed the lock in the door. So, that would be a hassle. It seems I will have to live with it showing the failed devices. On my next system, I will definitely look at systems other than Honeywell for an alarm system/home controller.
Hi Charles, I do understand that there is not a "Fix All" button, what I was hoping for, is that, by attempting to tap on or control those devices the system would recognize they no longer function / are unable to communicate and give you the option to correct the issue. Have you attempted to reboot your panel. Also, Yes, you can Send in pictures to Support@alarmgrid.com. We will attempt to provide as much info as possible.
Maybe I wasn't clear. I have no ""Fix All" button to push to remove the inoperable Z-wave devices. I did step 1 and pressed the Home Key I did step 2 and Pressed the Automation Button. Yes, the subcategories of Switches had a yellow triangle, due to 3 failed Z-wave devices. So, I did press the "Press to see Failed Devices" button on the lower section of the screen. So, after I press the button, it shows me the three failed Z-Wave devices. To the right there's a back button, and a up and down arrow. The up and down button is not responsive because they're not needed scroll through and view 3 failed devices. From my understanding, this is the screen that I should be seeing the Fix All button at the bottom right of the screen according to the instructions. If I am not completing a step, please let me know. I can also email you photos of what I am talking about.
Hi Charles, On your Lyric Controller, do you have any Failed devices listed in the individual Zwave device section. Follow these steps. 1. Press the Home Key (Green House under display) 2. Press Automation 3. Do any of the automation sub categories have Yellow Triangles with Exclamation points in them? If so, you will have a Press to see Failed Devices in the Lower section below the automation sub categories. If no, Yellow Triangles with Exclamation points are visible for any of the Automation sub categories, "Press to see failed Devices" will not show. 4A. If Errors exist, Press the "Press to see failed Devices" section at the bottom of the screen and the next set of steps are listed in the information section above. 4B. If no errors exist check to see if the Devices you are looking for are in the sub category of the Zwave type you are looking for. If they are listed attempt to control them. If unsuccessful in controlling them you will then get errors for those sub categories and will have the option to "Press to see failed Devices" in the lower section, and continue with the steps in the info above to remove failed devices. Hope this helps.
I have a Lyric Controller with three devices that are no longer active. I followed the steps. It will display a list of failed devices, but I can say for sure that there's no button called "Fix All". Having that button would be really handy. I have tried the relearn button, which just gives me a fail message after a couple of minutes. So, as of now I have found no way to remove railed devices from a Honeywell Lyric Controller.

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