How Do I Reset My Alarm System?

You can reset your alarm system by powering it down and then powering it back on. This is what is known as a power reset. To power down the system, the backup battery must be disconnected, and the transformer must be unplugged. Then reconnect the battery and transformer to power it back on.

However, a power reset is not the only type of system reset. There is also a factory reset and an alarm reset. A factory reset, also called factory defaulting, is a special process used to reset every system setting to its factory default settings. This process is different for each type of alarm system. Check out this FAQ for resetting a wireless system, as well as this FAQ for resetting a wired system.

Meanwhile, an alarm reset is the process of clearing the system following an alarm event. This can be done by simply entering in a valid system user code or the system Master Code. The siren for the system should stop sounding, and the alarm event will be cleared. However, automatic dispatch may still occur if the system is set up with a monitoring station and the user does not have alarm verification.

As for performing a power cycle reset, the process is relatively simple across all systems. One important note though is that when you are restoring power for a wireless system, you should connect the backup battery first and restore AC power second, but for a wired system, you generally want to restore AC power first and then reconnect the backup battery second. We have this FAQ for power cycling a wireless system, as well as this FAQ for power cycling a wired system.

Complete the following steps to perform a power reset:

1. Disconnect the backup battery. Open up the system, and disconnect the backup battery. The backup battery will usually plug-in to the system's board, and it can be easily disconnected.

2. Unplug the transformer. Locate the transformer, and unplug it from the wall outlet. With the battery and transformer unplugged, the system should immediately power down. There will be no lights on the system, and the screen will be blank.

3. Power on. Plug the transformer and the battery back in. For All-in-One panels, it is generally recommended to plug the battery in first. For wired systems, it is usually recommended to plug the transformer in first. The system should power back on to complete the power reset. Depending on the system, it may take a few minutes to complete the rebooting process.

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Transformer locations vary for each install. Alarm installers will typically run power wire in the wall. So a location immediately above or below the alarm. Sometimes on the other side of the wall. They may even run them into a utility room or closet. Try your best to trace the power wire from your alarm panel or have a professional trace it with equipment designed for that purpose.
Where is the transformer
After power up #20. And you will see the installer code one number at a time.
That's not true if system is programmed to power up in a previous state... You would have better luck powering down powering up pressing * and# at the same time and the system will jump into programming .. A two and a zero will be displayed on the keypad screen, press #0and it will give you the installer code for the system, then press * 99 and keypad should wake up out of programming give it 30 seconds to a minute, then type in the four digit code that you got from typing in # 20 and 802 then your new master code example 1 2 3 4, so the process would be installer code ----8021234 as an example, this will only work if the system is not locked out and is not set up to power up in a previous state

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