What Does the Alarm Cancel Function On TC2 Do?

The Alarm Cancel function on Total Connect 2.0 will clear the current alarm on the system. This will silence any system sounders and/or sirens and reset any affected sensors. The TC2 Alarm Cancel function can only be activated if the security system is currently in an alarmed state.

The way that the Alarm Cancel function works is that it will send the user code of the logged-in Total Connect 2.0 user to the panel twice. The act of entering a valid code twice on a Honeywell Panel is needed to clear an alarm. This process is commonly referred to as a "double disarm". Likewise, you can also clear an alarm at the panel by entering a valid user code twice. This was the only way to clear an alarm before Total Connect came into use. Alarm Cancel on TC2 just basically gives users a way to clear alarms remotely. Note that on a VISTA Panel, you need to enter [Valid Code] + [1] twice to double disarm and clear the alarm.

After your system goes into alarm, you will want to clear it. This tells the system to stop producing any loud sounders or sirens so that it quiets down. It will also reset any affected sensors. This is very important for sensors that need to be reset following an alarm, such as smoke detectors. An alarm is cleared on a Honeywell Panel by entering a valid code twice. The first code entry silences the system. the second code entry resets the affected sensor(s) and clears the alarm condition. The TC2 Alarm Cancel function performs this by sending two valid disarm entries to the panel.

Please note that the Alarm Cancel function will not stop an alarm signal from being sent out to the central monitoring station, assuming that your system is set up for central station service. It will also not stop any text and/or email notifications from being sent out, assuming that you have notifications enabled for Total Connect 2.0. But the Alarm Cancel function will send a signal to the central station stating that the alarm was cancelled.

If the central station operator receives the Alarm Cancel signal before they begin processing the alarm (making pre-dispatch phone calls or notifying emergency responders), then they will accept the cancellation and stop alarm processing. No calls or dispatch will be performed. That said, you can request that the central station attempts to make contact on ALL alarms, even if a cancel signal is received. However, if the central station calls in this scenario, and you either don’t answer or don’t provide the correct false alarm password, then they will dispatch. When it comes to dispatch instructions, our monitoring station is very flexible in working with our customers.