Why Do I Have a Trouble Condition on One of My 5800C2W Zones?

You have a trouble condition on a 5800C2W zone because there is an issue that needs your attention. The possible causes for a trouble condition on a 5800C2W zone include a low backup battery, supervision loss, AC loss and a cover tamper. These conditions will show on the lowest calibrated zone.

The Honeywell 5800C2W is a wired to wireless converter module that allows hardwired sensors to communicate with a compatible system wirelessly as though they were Honeywell 5800 Series Sensors. If there is an issue that requires your attention, then a trouble condition may be displayed. The panel will indicate the type of trouble that has occurred. Additionally, one or more of the LED lights on the 5800C2W module will illuminate based on the type of trouble condition. In most cases, the 5800C2W will report trouble conditions through the lowest calibrated zone. In other words, if you only use zone inputs three through six on the module, the supervision troubles will be reported on whichever panel zone that the zone three input is mapped to.

In addition to the various supervision conditions that are automatically monitored by the 5800C2W, the zones themselves may be programmed with a zone type that can cause a trouble condition. Many panels support a "Day/Night" zone type. This zone type will produce a trouble condition if faulted while the system is disarmed, and it will produce an alarm condition if faulted while the system is armed.

Another possible issue is that the trouble condition for tamper or AC Loss/Low Battery is showing up on the wrong zone input. You may be using zone inputs one through nine, but the trouble condition may be displaying on the zone for input two instead of for input one. This can be caused by improper calibration for zone input one. For example, if the contact on zone input one was open at the time of calibration, zone one would not properly calibrate, and zone input two would become the lowest calibrated zone on the module. If a supervision condition occurred that needed to be displayed, it would do so on the zone input two zone rather than zone input one. To correct this issue, make sure that all wired zone inputs are in their non-faulted state and have resistors properly connected to the zone, and then calibrate again.

It is possible to program a wireless system zone for the 5800C2W for strictly supervision purposes. The zone will monitor for low battery, supervision loss, AC loss and cover tamper. To do this, use the lowest Serial Number in use on the 5800C2W and Loop Number 4. In this case, AC loss and low battery will both report as a low battery on both the lowest calibrated zone and on the zone with Loop Number 4. The cover tamper will report only on the zone with Loop Number 4. Supervision loss will report on all zones plus the Loop Number 4 zone.

You can also check trouble conditions based on the following LED lights:

AC Loss: LED # 2 will be red. This occurs when the transformer is unplugged or if the power goes out. There will be no light if the battery is also disconnected, as the module will shut off.

Low Battery: LED # 3 will be yellow. This occurs when the battery voltage drops below 11.2VDC or if the battery is disconnected. There will be no light if the transformer is also disconnected, as the module will shut-off.

Supervision Check-In: There will not be any trouble lights on the 5800C2W. However, the trouble condition will be displayed on the panel. The 5800C2W sends a supervision check-in for each of its zones every 72 minutes. Different panels will indicate a supervision trouble after different periods of time without hearing from the module. The Vista-21iP and similar panels, Lynx Touch, and Lyric panels will indicate a supervision check-in trouble after twelve straight hours with no check-in from a particular zone. Any affected zone and the optional supervision zone on Loop Number 4, if used, will be displayed.

Cover Tamper: There will not be any trouble lights on the 5800C2W. However, the trouble condition will be displayed on the panel through the lowest calibrated zone and through an optional supervision zone on Loop Number 4.