Why Is the Installer Toolbox Icon Grayed Out On My 2GIG GC3e?

The Installer Toolbox icon is grayed out on your 2GIG GC3e because the system is Armed. You cannot access the 2GIG GC3e Installer Toolbox when the system is in an Armed state. The option will be grayed out to indicate this. Disarm the system, and then try accessing the Installer Toolbox.

The Installer Toolbox for a 2GIG GC3e is basically the system's programming menu. You use the Installer Toolbox to make various changes to the system settings. To access the Installer Toolbox, you need to provide the Installer Code for the system (default 1561), and the system must be currently in a Disarmed State. If you try to access the Installer Toolbox Menu while the system is Armed, the option will be grayed out and nothing will happen when you try to press it. This is the case for both Armed Stay and Armed Away.

There are two (2) ways to access the Installer Toolbox for the GC3e normally. First, you can click the 2GIG logo in the upper-right corner of the main screen. Then provide the Installer Code (default 1561), and you will enter directly into the Installer Toolbox. If you try to do this while the system is Armed, then nothing will happen when you click the 2GIG logo. The other way to enter the Installer Toolbox is to click System Settings, then enter a valid code, and then choose the Installer Toolbox icon. If you didn't enter the Installer Code earlier at the code entry screen, then you will need to provide the code before you can proceed. If you try this method of entry while the system is Armed, then you will find that the Installer Toolbox icon is grayed out, and nothing happens when you click on it.

Likewise, if your 2GIG GC3e System is in Alarm, then you also cannot access the Installer Toolbox. No menus are accessible when the GC3e is in Alarm. You need to clear the Alarm with a valid code before you can begin navigating the system menus again. Also keep in mind that you cannot power cycle the system to get it out of Alarm or in a Disarmed state. If you try fully powering down the GC3e while it is in Alarm or Armed, and then you power it back on, the system will still be in Alarm or in an Armed state once the power cycle is complete.