Sixth Avenue Electronics Case Study - securing high-value inventory using a new Honeywell security system

Steven Hayes: Sixth Avenue Electronics has been in business for 25 years. We've got 15 stores in New Jersey, New York, and Pennsylvania. We sell all consumer electronics. You name it, we've got it.

Craig Metzger: Sixth Avenue had several different security concerns. One of course, was the high value of inventory and the attractiveness for them to be a victim of a crime. Our new security team realized that they were vulnerable and needed to act on it, to not only meet their insurance requirements and provide the highest level of security, but also make that security manageable between all their locations.

Gregory Nixon: This Sixth Avenue Electronics store is currently using a Vista 128FBP Fire Panel, for both the security and the fire protection of this building.

John Rizzo: At this site here utilizing the 128FBP with the pulling loop, we were able to basically run a single loop around the entire building and at each security or fire point, we were able to tie into that pulling loop whatever the device may be, whether it's a pull station, or a glass break, or any addressable device that we decide to use, throughout the Honeywell line. We can tap into the pulling loop at any location, install the device, program the device into the system, and normally the pulling loop cuts down greatly on the installation time, and service of this system.

Steven Hayes: Managing a chain of electronic stores in the greater metro area is tough logistically. I told Craig, from GuardMe, that I was concerned about watching over all of my stores from one central location. He told me that Honeywell had just come out with a new product called Total Connect, and he said that we could get it up and running.

Craig Metzger: Total Connect was a clear choice for this customer. They needed to be able to connect to these locations on a regular basis and they couldn't afford to take the time it would take to travel out to these sites. The Total Connect solution allows them to make these changes right from his desktop, whether he's in the office, whether he's on the road from his cell phone, or even at home in front of his personal computer.

Steven Hayes: We had an issue in one of our distribution centers in Springfield, New Jersey. The manager couldn't get into the location, because he forgot his password, so I logged in from this location, and I opened up the store remotely. The Total Connect has given me the ability to where I don't need to worry about getting in my car, leaving, taking a three hour drive, and being unproductive during the day.

Craig Metzger: Total Connect also allows not only the client not to have to travel out to the site to perform basic service, but also really empowers the dealer to provide a tremendous level of service, without the expense of sending out a service technician.

John Rizzo: Total Connect does support customers that have multiple locations. Basically, once they use their credentials to login to the web site they get a drop down window of their existing sites, they select a site, and now they are into that site remotely, and can make any changes that are needed.

Craig Metzger: Frequently in the retail environment, they have a heavy turnover in their employees and are often need to change codes. To do so, they need to have two things. They need to have a system that's very easy to operation, which of course they get from the Honeywell Vista family, but also with the new Total Connect now they're able to do it themselves remotely, and I feel it really empowers the management of a retail store, knowing they can change codes immediately, and they can do it themselves, without having to rely on a company to do it for them.

Steven Hayes: Myself and the senior management like having the Total Connect service, because we're able to see all the reports from the stores on one page, so we can find out what time a store opened, what time a store closed, and then we can look at it and find out why a store opened late or closed early.

Gregory Nixon: I think Sixth Avenue, utilizing the Total Connect is the greatest decision that they could have made as a company, because now as they build their additional locations, they can just continue to keep adding the Honeywell product and it will integrate directly with their existing systems.

Craig Metzger: As we increase our geographical footprint in the greater New York/New Jersey metro area we're concerned about the uniform services that we have. Guard Me Security has stepped up to the challenge of offering a service in all of our areas.

At GuardMe Security, we're extremely happy with the relationship with Sixth Avenue Electronics. Being an electronic integrator themselves they really truly see value in new technology and it's something that we embrace. Obviously, we want to provide the highest level of support to them and new technology makes that much simpler for us, to provide that level of security and that level of service that we like to provide all our customers.