Resideo Compass 2.0 Update - Release Notes - Version 2.2.38.2

COMPASS V2.2.3
8.2 – UPGRADE RELEASE NOTES

What’s New?

New Features

•
Active directory (LDAP Login) support

•
Allow storing First name and Last name details for Operators

•
Cross Zone Timer Enabled' report for Vista21IP panels

Bug Fixes

•

When zone description length is more than 25 characters, print
output
looks
scrambled -
Increased the description length to 50 characters

•

Unable to select the Report code for 'Fire Off Normal' in Vista32FBPT
-11,
Vista32FB
-6, Vista250FBP
-7 and Vista128FBP
-7 panels
.
Installation Guidelines for this Upgrade

•

This upgrade can be applied on the Compass
2.2.7.5
version and its upgrades
(
2.2.8.5 or 2.2.9.2
or 2.2.10
.
5 or 2.2.11.3 or 2.2.12.2 or 2.2.13.3 or

2.2.14.1 or 2.2.15.2
or 2.2.1
7.4 or 2.2.21.2 or
2.2.22.1 or 2.2.24.2 or 2.2.25.3 or 2.2.26.3 or 2.2.28.1 or 2.2.30.1 or 2.2.31.4 or 2.2.32.2
or
2.2.33.5
or 2.2.34.3
) or 2.2.35.1 or 2.2.36.1
or 2.2.37.3.

•

Manually deleting Compass folder from the computer to remove Compass 2.0 corrupts the
reg
istry and causes unexpected issues with future installations.

•

Do not run legacy and new installations simultaneously
. Usually, the Compass 2.0 installation
does not require restarting the computer. However, in scenarios where some files are in use, the
set
up displays a message to restart the computer.

•

After installing Compass 2.0, it is not possible to use the existing legacy version of Compass
1.5.8.X on your computer. However, you can uninstall Compass 2.0 and reinstall Compass 1.5.8.X
to revert to legacy Compass.
•

The Compass 2.0 version supports
MS
SQL Server
\SQL Express
database in the network.
However, it does not support MS Access 2.0 due to limitations imposed by Microsoft.
Therefore,

migrate the legacy database of Compass MS Access 2.0 to
MS SQL Server
\SQL Express.
To
execute this, during instal
lation, choose the
Migrate Access accounts
option, or
Migrate Access
Database
from the
Database Management Utility
.
•

To Install Compass on a machine which has Windows OS i
nstalled on a drive other than C

1)

Download the base build (2.2.7.5) from
MyWebTech
and
extract the files.

2)

Download
ISSetup.dll
from the
Utilities & Helpful files
section of
Compass Download
Document
(Refer
Compass 20 Interactive Download Document
).
3)

Replace
ISSetup.dll
available in the base build (2.2.7.5) setup, with the downloaded DLL
menti
oned in
Step 2
.

4)

Perform the base installation and upgrade.



Guidelines to B
ackup your Current Database

1.

Go to
Start
->
Programs
->
Compass Windows Downloader
->
DatabaseManagementUtility
to
launch
Database Management Utility
.
2.

Select the
Backup Database
option.

3.

From
the
Server Name
drop
-down list
, select Compass 2.0 database server.

For example,

\Compass 2.0

4.

Click
Fetch Databases
from
server.
5.

Choose the database you want to back up from the Database list.

6.

Click
Backup Database
.
The
Databasename_Date_Time.bak
file is created and a confirmation message is displayed. It
provides the backup location and the file name.

Download and Install the Upgrade Software from the
Web

1.

Download the installation file from
MyWebTech
. Double
-click the
Co
mpassUpgrade.exe
file.

NOTE:
For assistance in obtaining the setup file from
MyWebTech
, contact Technical Support at
1- 800
-645-
7492

2.

During the installation process, follow the on
-screen instructions to complete the setup.

3.

When prompted, click
Update
.
4.

Click
Finish
to complete the installation.






Known Issues


Issue

Work
-
Around

Scheduled jobs may fail in the following scenario:

In a network setup, if the same database is used for
Compass 2.0 and 16bit, Compass16 unattended server
may select and execute jobs created from Compass
2.0.
Use a separate SQL server that is not used
by Compass 2.0 to execute the jobs for
16bit unattended server.
Issue

Work
-
Around

When you try to login to Compass
, an error message, “unable to
connect to Compass database server” is generated.


Note
: The login error is generated as the base installation
(20143) failed with the error code
214721900
. The Installation is
not aborted due to error, and it proceeds to complete the
installation successfully.



1. Decompress the folder “C:
\Program
Files
\Microsoft SQL Server
\MSSQL.1
\MSSQL
\Data”
Steps to decompress a folder:

a) Right
-click on the Data folder and select
Properties.

b) On the
Data Properties
screen, under the
General
tab, click
Advanced.

c) Clear the
Compress contents
to save disk space

option and then click
OK.

d) Click
Apply.

e) On the
Confirm Attribute Changes
screen,
select
Apply changes to this folder, subfolders
and files
and then click
OK.


2. Use
Database Management Utility
to
migrate the data and login to the shell.


For an unsolicited call (incoming call in unattended
mode), the DST does not download automatically.
Schedule a download job explicitly to
download DST.












Issue

Work
-Around

The following SQL privileges error is generated, if the
Compass 2.0 database name contains any special
characters.


The name of Compass 2.0 database should
contain only alphabets, numerals and “_”.
Any other special character in the name of
the DB causes SQL insufficient privileges
error.


During Compass Client- Server installation on client
PCs, upgrade panel firmware may fail by displaying
the following error message.


This could be due to missing firmware files on the
client.

Close Compass and re-launch.
The error message appears because the
new firmware files are added to the server
database. However, these files are not
available to the Compass clients.
Error “MSCOMCTL.OCX not registered” appears
during Compass 2.0 base build (2.0.14.3) installation
on Win7 XP mode.



Upon first login to new XP mode, see the
new Windows 7 admin account.
•

Open the C:\Windows\System32
folder, where the folder opens with
blue background with a link “
Show
the contents of this folder
”.
•

Click this link to show the folder
contents to fix the issue.








Issue

Work
-Around

In rare scenarios, during Firmware upgrade command
execution, you may notice, “Panel has disconnected”
error.


You may ignore the message and
attempt
reconnecting to the panel.
The
Upload All
command fails for panels
(Vista250BPT -10, Vista128BPT -10 and
Vis128BPTSIA-10) when Hayes Smart Modem 2400
is used.

Try with other modems such as, Ademco
CIA, or Radicom.
Panel initiated calls coming to Compass PC, which is
connected to a modem having caller ID, may not work
in certain cases.

Caller ID feature is not implemented for
Radicom modem. Caller ID strings should
be removed from the modem initialization
string.
In L5000 series of panels, when the firmware files are
selected, “Unknown Er
ror” message may be displayed
in few cases.

During firmware selection, if an unknown
error is generated, treat the error as
“incorrect file” or “corrupted file”. Select
the correct file once again and proceed.

Compass accounts created with panels, Lynx-1, Lynx-
5, Lynx-6, Lynx-10 and Lynx-13 is connected to
Lynx-11.3 panel.
Ideally, Compass should not be allowed to connect
from Lynx-1, Lynx-5, Lynx-6, Lynx-10 and Lynx-13
to Lynx-11.3
Workaround does not exist for this issue.
Once Compass connects to the panel, be
aware of the issue, before you proceed to
upload/download panel data.
Telco mode of connection is not supported for L5000
series of panels. Compass still shows Telco option and
when connection is attempted with Telco mode, the
error message “Panel not answering the call” is
displayed.
Attempt to connect to the panel with ot
her
modes of communication (Modem or
TCP/IP).





Issue

Work
-Around

In some cases, for L5000 series of panels, you may not
be able to view the firmware file details and the screen
does not display anything as displayed below.

Delete the firmware from Compass
database and download the firmware once
again.


To delete the firmware:

1.

Launch Compass 2.0

2.

On the
Tools
menu, click
Import
Firmware/Image files
. The
Download
Firmware/Image files
window is
displayed.

3.

Select the Firmware/Image file and click
Delete.
The firmware is deleted.

To add the firmware:
1.

Click
Add
and select the firmware and the
header file from your local drive.

2.

Click
Download to Database.
The
database is downloaded.

For L5000 series of panels, in some cases, the
command “Apply Changes” success/fail status is not
refreshed on screen. This appears, as if the command
is going through indefinitely.
“Apply changes” does not take more than
5 minutes.
If the execution goes beyond 5 minutes
and if the status bar message displays
“polling of panel”, disconnect from the
panel and execute the “Apply changes”
again.

An event log does not display the user numbers
against the bypassed zones.
Workaround does not exist for this
issue.
This is a panel limitation.

Sometimes during the flashing of firmware, FTM
command execution may fail.
Cancel the job and try again.

Temperature zones are non by passable for Resident
Monitor, Resident Response, General Monitor and
General respons
e types. However, Compass shows
that zones are bypassed.

Ignore this message, because the command
is not executed at the panel, though
Compass shows that the command
execution is successful.

In certain scenarios, while launching Compass, the
following message is displayed:

And then, Compass terminates.
1.

Check if the Server is updated before the
Client gets updated.
2.

Check if the logged on u
ser has proper
privileges in the server
.
3.

Check if the stored procedure
proc_paging_Customers
is available in Server
database.



Issue

Work
-
Around

In certain scenarios, after installation of Compass
Base/Upgrade, the following message is displayed.

Open Task Manager and kill the Pgbr.exe process.

In rare cases, performing Directwire communication
on Fire Turbo panels result in application crash, and
the following error message is displayed.

Click
OK
and re
-launch the Compass to continue.

When migrating access database (16
-bit) to SQL
server, the following message is displayed.

1.

Click
OK
and then
close the DBMU.

2.

Ensure the access database is not placed on
desktop, but in ‘C’ drive and launch the DBMU
again.

3.

Start the migration again.

Closing & Re-opening Compass when the unattended
server is running, results in the below error message
while launching Compass.

Close Unattended server and Re-launch
Compass.
Issue

Work
-
Around

Default mismatches in L7000CN
-
8 & L7000LA
-
8
panels.

Default values for Exit warning, Cross zone delay,
Restart exit time, Auto stay arming, Entry delay 1,
Entry delay 2 parameters differ between Compass and
Panel.

Ignore the mismatches. Values set in
Compass are proper.
































K14563V
60



K14563V60
07/27/2023
Rev. A









901 East 6th Street

Austin, TX 78702

United States

Copyright

2023
Resideo Technologies Inc.

www.Resideo.com