How Do I Clear a Tamper Error On My Honeywell Home PROA7PLUS?

You can clear a tamper error on your Honeywell Home PROA7PLUS by properly positioning the panel on its backplate so that its tamper switch is pushed down, and then acknowledging the trouble. You must provide the system's Master Code to acknowledge the trouble and clear the tamper error.

A tamper error means that the panel's tamper switch was not held down properly at some point. This might have happened previously, or the switch might still be in the open position. Either way, the condition will not clear until the error is acknowledged while the tamper switch is properly held down. The only way to keep the tamper switch held down is to properly position the panel on its backplate. Note that this applies to both the Honeywell Home PROA7PLUS and its commercial counterpart, the Resideo PROA7PLUSC.

Even if the tamper issue has since been fixed, the system still wants to make sure that the Master User knows that it occurred. That is why the condition will not clear until it is acknowledged by providing the system's Master Code. Normally, you will only see a tamper condition if someone directly interfered with the panel. This could be because someone was trying to open it up, in the hope that they could disable the security system. While there are plenty of scenarios, a sudden, unexpected tamper condition is something that you should take seriously, especially if you previously had the set screw applied to keep the panel locked to its backplate, or if you know that other people were around the system when the trouble condition first appeared. The set screw is discussed more later in this FAQ.

There will be a few things that happen when a tamper error occurs on a PROA7PLUS or PROA7PLUSC. First, the status light that is directly to the right of the panel's front camera will be orange. Do not confuse it with the light on the left side of the panel camera, as that light is used to indicate that the panel is receiving AC power. Also note that it is an orange LED that indicates trouble, not a red LED. A red LED means that the selected system partition is armed, or just that the system is armed if partitions are not being used, Second, the panel will constantly beep when a tamper condition occurs. The beeping will stop once the trouble is acknowledged by pressing anywhere on the touchscreen. Third, you will see a trouble notification in the lower-right portion of the home screen. This trouble notification may appear as a red alert message with white text, or it may be a rectangular speech bubble with horizontal lines inside and a red circle on top. Either way, the notification will go away after you fix the cause of the trouble, acknowledge the trouble, and clear the trouble using the Master Code.

For reference, the tamper switch on a PROA7PLUS or PROA7PLUSC is a small red button on the back of the panel. If your fingers are small enough, then you can probably hold it down yourself while you are standing by the panel, with its backplate removed. But if you want to keep the switch down at all times, then you must mount the panel on its backplate. The panel should click nicely onto its backplate so that it stays properly secured. There is also a set screw on the bottom that you can apply to prevent the panel from being taken off its backplate. Using the screw is advised.

Due to the design of the ProSeries Panels, with the AC terminals being connected to the system's backplate, an AC loss condition will usually accompany a tamper condition. By positioning the panel correctly on the backplate, with the power wires connected to the AC terminals, and the AC terminal block properly secured to the backplate, you should also be able to clear the accompanied AC power loss condition by acknowledging the trouble with the system's Master Code (default 1234). But if you find that AC power loss does not clear, check the system's plug-in transformer and the connected wire to ensure that everything is secured and set up properly, making sure to observe proper polarity.

Complete the following steps to clear a tamper condition on a PROA7PLUS or PROA7PLUSC:

1. Secure panel to backplate. Take the panel, and position its backside (opposite side from touchscreen) onto the backplate. There may be a noticeable "click" as you secure the panel to its backplate. All sides of the panel should be properly aligned with no noticeable gaps between the panel and the mounting plate. If you are having trouble, then make sure that nothing is getting caught in the way or blocking the panel and the backplate from connecting. For example, you may need to reposition the power wire if it is in the way. Also, make sure the blue AC terminal block is in the correct location and that its wires are properly connected. This will ensure that the panel doesn't show AC power loss at the end of this process. Continue to the next step once you are sure the panel is mounted to its backplate properly.

2. Acknowledge the trouble. On the main screen of the panel, you should see the trouble condition as a red alert near the bottom-right corner. It may also appear as a speech box with lines inside and a red circle at the top. Regardless of which form the error takes, you need to click on the message. This will take you to a screen where you can see trouble conditions that have yet to be cleared from the panel. From this screen, click "Clear" in the top-right corner. A keypad will appear on the screen. Enter the system's Master Code. This code is 1234 by default, but it is usually changed for security purposes. After you enter the Master Code, you should be returned to the main screen.

3. Apply the set screw. The trouble condition on the system should be cleared. You can confirm this by checking a few things. First, the panel should no longer be beeping. Second, the status light on the right-hand side of the front panel camera should be green. Third, there should no longer be a trouble condition in the bottom-right corner of the system home screen. Once you confirm that the trouble condition is cleared, we recommend applying the set screw to the bottom of the panel. This will help to prevent another tamper condition from occurring again in the future.