How Do I Clear a Trouble Message on a 2GIG GC3 or 2GIG GC3e?

You can clear a trouble message on a 2GIG GC3 or 2GIG GC3e by fixing the issue causing the trouble condition. The trouble alert notification will appear in a different location depending on whether or not Smart Area Partitions are enabled for the 2GIG GC3 or 2GIG GC3e Security System.

There are many reasons why a trouble condition might appear on a 2GIG GC3 or GC3e. Some of the most common causes for trouble conditions include:

• The panel losing AC power.
• The panel losing cellular connectivity with Alarm.com.
• The panel or a wireless sensor has a low battery.
• The panel or a wireless sensor has a loose tamper cover.
• The panel has lost RF supervision with a sensor.

To clear a trouble condition from the system, you must fix correct the cause of the issue. If you are unsure of the problem, you can check the notification. The system will then display the cause of the trouble condition. Please note that the system will continuously alert you regarding the trouble condition until the issue is fixed. Most users will want to clear a trouble condition as quickly as possible to stop the continuous chiming.

Complete the following steps to clear a trouble condition on a 2GIG GC3 or 2GIG GC3e:

1. Determine the trouble condition. The first step is to determine what is causing the trouble condition. If you do not already know the cause of the trouble condition, then you can get the panel to tell you. The location you click on will depend on whether or not Smart Area Partitions are enabled for the system.

If you do not have Smart Area Partitions enabled, then click on the Notifications icon inside the flashing yellow bar at the top of the screen. The flashing yellow bar indicates that there is a trouble condition. Then click the Alerts button. The trouble condition will then be displayed on the screen. Please note that viewing the trouble notification will stop the reoccurring beeping from the panel (six consecutive tones every minute), but it will not clear the trouble condition.

If you have Smart Area Partitions enabled, then you should click the yellow Smart Areas button at the bottom of the screen. This button being yellow indicates that there is a trouble condition. Then click the Notifications icon inside the associated partition. The trouble condition will be displayed on the screen. Note that clicking the "Acknowledge" button will stop the reoccurring beeping from the panel (six consecutive tones every minute), but it will not clear the trouble condition.

2. Fix the trouble condition. You must fix the condition that caused the trouble. How you accomplish this task will depend on the trouble condition itself. You may need to return power to the system, or wait for power to be restored at the location. If the issue is a cover tamper condition, return the cover to the sensor or securely close the panel itself. Once you correct the issue that is causing the trouble condition, it will clear from the display.

3. Confirm the trouble clear. Check and make sure that the trouble condition cleared from the system. If it did not, then restart from Step 1 and try again. Sometimes trouble conditions on the GC3 or GC3e can be finicky, and you may need to acknowledge the trouble condition before it will clear. However, that is rarely the case.