How Do I Pair the 2GIG SP2 Keypad with the 2GIG GC3?

You can pair the 2GIG SP2 Keypad with the 2GIG GC3 by accessing the Keypads Menu on the GC3 System. In order to pair the keypad, the system will need to be running firmware version 3.0.2 or higher. This may require updating the firmware. Up to eight keypads can be paired with the GC3.

Please note that the instructions below are for 2GIG GC3 Systems that are running firmware version 3.1 or higher. While the SP2 Keypad can be paired with a GC3 System running firmware version 3.0.2, the process is more challenging. We recommend all our customers upgrade to firmware version 3.1 before attempting to complete the pairing process.

It is possible to check the current firmware version on the 2GIG GC3. To do this, start from the system's main screen. Choose "System Info and Usage", followed by "System Info". The installed firmware version for the system will be displayed. If the firmware needs to be updated, please click here for more information on how to do this. It is also possible to update a monitored GC3 System conveniently over the air (OTA) from Alarm.com. To do this, contact your alarm monitoring company, and let them know that you would like to upgrade the firmware on your GC3 System. Updating the firmware in this way will require a small fee. Alarm Grid passes this fee directly to their customers, with no mark-up being applied.

Complete the following steps to pair a 2GIG SP2 Keypad with a 2GIG GC3:

1. Access the Keypads Menu. From the main screen of the 2GIG GC3, click on the 2GIG logo in the upper-right corner of the screen. Enter the system's Installer Code to access the Installer Toolbox. The default Installer Code is 1561. Then select System Configuration, then Keypads. You will enter the Keypads Menu.

2. Enable the keypad. Select one of the eight keypad slots. Then click the blue "Edit Keypad" button. For the Keypad Used option, select "Enabled". For Equipment Code, choose "1074 2GIG SP2 Keypad". Then press the "Pair" button under Device ID. The system will start accepting new keypads for enrollment.

3. Pair the keypad. Power up the SP2 Keypad, and connect it to the same WIFI network as the GC3 System. The SP2 will only support connecting to a 2.4 GHz network. An SP2 Keypad can only be paired if the GC3 is connected to a WIFI network. If the GC3 needs to be connected with a WIFI network, click here to learn how to do this. Then on the SP2 Keypad, press the "Pair" button. This should pair the keypad with the System.

4. Configure settings and exit. From the 2GIG GC3, adjust the settings for the SP2 as needed. At this point, the keypad can be given a name, and its emergency buttons can be enabled or disabled. Press the "Back to Keypads" button when finished. Then choose "Return to System Configuration" in the upper-right corner. Then press the return arrow on the left side of the screen. Press the green "Save" button to save the changes. Then press the return arrow on the left side of the screen. The system will save any changes, and you will be returned to the home screen. The SP2 should now be ready to use.