How Do I Turn off My Honeywell Home PROA7?

"Turn off" can have different meanings. For some, this means how do I disarm? In that case, enter a valid user code during the panel's entry delay period or when the alarm is sounding. To power the system down you will need to remove primary power and also unplug the system's backup battery.

When we talk about the Honeywell Home PROA7 we're also talking about the Resideo PROA7C as these panels are, in essence, identical. For the purposes of answering this question, the Honeywell Home PROA7PLUS and Resideo PROA7PLUSC are also included. What we say about the PROA7 in this FAQ also applies to all of these panels, which are sometimes referred to as the PROSeries. You can see a comparison between the PLUS and non-PLUS panel versions here.

The PROA7 is a modern system with a 7" full-color, capacitive touchscreen display. When the system is armed the user has the option to disarm it. Choosing to disarm will bring up a prompt for the entry of a valid user code. Also, when the system is armed and an entry/exit door is faulted a countdown begins. During the entry delay, a periodic warning beep is heard, and the screen prompts for a user code. If the delay expires with no valid code entered, an alarm occurs. Entry through an opening designated as a perimeter zone causes an immediate alarm with no delay provided.

Powering the panel down consists of removing primary power and unplugging the backup battery. The process for removing primary power will vary depending on whether the panel is wall mounted or desk mounted. The desk mount kit for the panel includes a power cord with a barrel connector. This FAQ gives you a full walk-through on powering the panel down and covers both mounting methods.

To Disarm the PROA7:

1. During entry delay: When the system is armed and a user enters through a door that is programmed as an Entry/Exit point the system will begin the entry delay. This delay gives a valid user an opportunity to disarm the system without causing an alarm. The panel, or the remote keypad (PROWLTOUCH or PROWLTOUCHC), will display a number pad and instruct the user to enter a code. Once a valid code is entered, the system will disarm. If a user, or anyone else enters through a perimeter point, the system will immediately signal an alarm without delay.
2. During an alarm: When an alarm sounds, the panel or remote keypad will display a number pad and prompt the user to enter a valid code. Once a valid code is entered, the system will disarm. If the alarm occurred while you were away, the siren may have stopped sounding by the time you return. In that case, the siren won't be sounding, but the keypad will still display the alarm and prompt you to disarm it. Enter a valid code.
   In both scenarios, the alarm will not clear from the display after the first code entry. This is called alarm memory, which ensures you see any alarm that occurs while you're away. The keypad will display either a clear or an OK button. Pressing it will either clear the alarm or prompt you to enter a valid code again. Once you do, the alarm will clear completely.
3. Clearing a trouble condition: The PROA7 supervises various system aspects, including its own power, battery condition, and communication modules. It also monitors wireless sensors for their communication ability and tamper conditions. For the PROSIX sensors, it supervises their battery condition as well. If any system inputs fall outside normal parameters, the PROA7 will indicate a trouble condition. When this occurs, a red banner will appear in the lower right corner of the screen, and the panel will emit a rapid beeping sound. This is the PROA7's way of alerting you to an issue, and ensuring you notice it. Tapping the red banner on the panel or touchscreen keypad will stop the beeping immediately and take you to a screen showing all trouble conditions. After reviewing and correcting any off-normal conditions, tap the clear button. If prompted with a number pad, enter a valid code to remove the trouble condition from the display. If the trouble condition persists, it means the issue still exists. Try to correct the condition again and repeat the clearing process.

In many cases, this question comes from a new home or business owner who has just moved into a new space and inherited an unfamiliar system. If you're experiencing an alarm or a trouble condition and you don't know a valid code for the system, your best bet in the short term is to power the system down. This involves removing both AC power and backup battery. We linked to an FAQ above that tells you how to do that.

Once the system is powered down, you need to get in touch with someone who can provide you with system information. If you don't have contact information for the previous owner look for any information that identifies the previous monitoring company. In many cases, they will be able to connect to the panel remotely and either set the code back to default or set it to a code of your choice. Unfortunately, there is no back door into programming on the PROA7 and similar panels, so in order to use the system, you must have a valid user code.