Frequently Asked Questions
Why Did I Hear My Lyric Alarm System Speak Unexpectedly?
If you enable the Lyric Voice Command feature and never properly calibrate it, then you may hear the system suddenly speak for seemingly no reason. Learn about this feature.
How Do I Enroll and Use My Z-Wave Thermostat With the New Tuxedo and TC2?
After pairing your Z-Wave thermostat with your Tuxedo Keypad, you should perform a Panel Sync to get it to appear on TC2. Learn how to set up a Z-Wave thermostat with a Tuxedo.
What Automation Options Do I Have For TC2 That Don't Include Z-Wave Devices?
Total Connect 2.0 supports server-to-server integrations for August Locks, Honeywell Home and TCC Thermostats, and Chamberlain LiftMaster Garage Doors. Learn about TC2 automation.
What Automation Options Do I Have For ADC That Don't Include Z-Wave Devices?
Alarm.com supports many server-to-server integrations for devices from Lutron, LiftMaster Garage Doors, Sonos Sound, Google Nest, and more. Learn about automation options for ADC.
How Do I Add a High Current Siren Using the Qolsys IQ Hardwire 16-F?
If the siren you are using with the Qolsys IQ Hardwire 16-F has a current draw that exceeds 500mA, then you need to use a power supply and relay. Learn how to install a siren.
What is the Role of a Monitoring Platform?
A monitoring platform forwards alerts to the central station and/or the end user via text and/or email, depending on the user's monitoring plan. Learn about monitoring platforms.
What Does it Mean if My System Uses Dual-Path Communication?
When a system has both IP communication and cellular communication available, it is then said to use dual-path connectivity. Learn about dual-path communication for alarm systems.
What is the Secret Duress Button on the 2GIG GC2e?
Pressing the 2GIG logo in the bottom-right corner of the main GC2e screen and entering your duress code will send a silent duress alert to the central station. Learn about duress.
Is There a Trick to Enrolling a DSC WTK5504 Keypad With a DSC Impassa System?
Enrolling a DSC WTK5504 Touchscreen Keypad with a DSC Impassa must be done within the first two (2) minutes of powering on both devices. Learn to enroll the DSC WTK5504.
What is the Difference Between S0 and S2 Z-Wave Protocols?
The S2 Security Protocol is supported by all Z-Wave Plus V2 700-Series devices, as well as certain Z-Wave Plus 500-Series devices. Learn the difference between S2 and S0.
If you enable the Lyric Voice Command feature and never properly calibrate it, then you may hear the system suddenly speak for seemingly no reason. Learn about this feature.
Added:
How Do I Enroll and Use My Z-Wave Thermostat With the New Tuxedo and TC2?
After pairing your Z-Wave thermostat with your Tuxedo Keypad, you should perform a Panel Sync to get it to appear on TC2. Learn how to set up a Z-Wave thermostat with a Tuxedo.
Added:
What Automation Options Do I Have For TC2 That Don't Include Z-Wave Devices?
Total Connect 2.0 supports server-to-server integrations for August Locks, Honeywell Home and TCC Thermostats, and Chamberlain LiftMaster Garage Doors. Learn about TC2 automation.
Added:
What Automation Options Do I Have For ADC That Don't Include Z-Wave Devices?
Alarm.com supports many server-to-server integrations for devices from Lutron, LiftMaster Garage Doors, Sonos Sound, Google Nest, and more. Learn about automation options for ADC.
Added:
How Do I Add a High Current Siren Using the Qolsys IQ Hardwire 16-F?
If the siren you are using with the Qolsys IQ Hardwire 16-F has a current draw that exceeds 500mA, then you need to use a power supply and relay. Learn how to install a siren.
Added:
What is the Role of a Monitoring Platform?
A monitoring platform forwards alerts to the central station and/or the end user via text and/or email, depending on the user's monitoring plan. Learn about monitoring platforms.
Added:
What Does it Mean if My System Uses Dual-Path Communication?
When a system has both IP communication and cellular communication available, it is then said to use dual-path connectivity. Learn about dual-path communication for alarm systems.
Added:
What is the Secret Duress Button on the 2GIG GC2e?
Pressing the 2GIG logo in the bottom-right corner of the main GC2e screen and entering your duress code will send a silent duress alert to the central station. Learn about duress.
Added:
Is There a Trick to Enrolling a DSC WTK5504 Keypad With a DSC Impassa System?
Enrolling a DSC WTK5504 Touchscreen Keypad with a DSC Impassa must be done within the first two (2) minutes of powering on both devices. Learn to enroll the DSC WTK5504.
Added:
What is the Difference Between S0 and S2 Z-Wave Protocols?
The S2 Security Protocol is supported by all Z-Wave Plus V2 700-Series devices, as well as certain Z-Wave Plus 500-Series devices. Learn the difference between S2 and S0.
Added: