Why is my 5800 series sensor losing RF supervision?
An RF supervision loss occurs when a Honeywell wireless receiver does not receive an RF check-in signal from one or more of its Honeywell 5800 Series wireless devices for a specified period of time. A Honeywell 5800 Series Sensor will send this signal to the receiver every 70 to 90 minutes.
For most Honeywell panels, if the system does not receive a check-in signal from a supervised wireless device for a 12 hour period, it will generate an RF Supervision message. This check-in signal is typically designated by a 'Check nn' condition, where 'nn' is the (2) digit zone number of the wireless device experiencing the loss of supervision. This will let you know which Honeywell 5800 Series wireless devices are not being seen by your security system.
If the RF supervision trouble shows up after a low battery signal, the wireless sensor may have stopped transmitting after its battery fully drained. A low battery indication usually comes up about one month before the battery dies completely. Replacing the battery within the Honeywell 5800 Series wireless device, then performing two disarm commands should clear the trouble display.
The more common reason for a loss of RF supervision is an environmental factor that is preventing the wireless signal from the transmitter from reaching the Honeywell wireless receiver. Any large metal object located between the wireless receiver and the wireless sensor will oftentimes cause an RF supervision loss. Avoid installing Honeywell 5800 wireless devices on metal doors or windows. As it is often hard to know what materials are within your home's walls, testing your wireless devices before permanently mounting them is recommended. The Go-No-Go test is designed specifically for this purpose. When an issue arises, moving a Honeywell 5800 Series wireless device a few inches up or down, left or right can make a huge difference when troubleshooting an RF supervision loss.
If you are experiencing frequent RF supervision problems, you can try adding a Honeywell 5800RP wireless repeater between your wireless receiver and the devices causing the RF supervision issues. The 5800RP repeater boosts the wireless signal and extends the wireless range of your Honeywell wireless security system.
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Sterling -- I just installed a Lyric system with 10 contacts, 2 smoke/carbon, 2 motion detectors and a spare keypad. All works with the exception of two sets of contacts. One is just down the hall from the Lyric panel on the door to the garage which is reporting a "Supervision" error and the other is upstairs on another door reporting the same error. I've checked the spacing of the contacts and that doesn't seem to be the problem. In the garage but near the door is the furnace and hot water heater. Could these be causing the issue or ??? Thanks.
And it happens again 9 month later. This is getting frustrating. Works fine for months then throws a RF supervision error.
I'll give it a shot.
Detached garage, but only 30-40' from my 6160RF panel, metal door, but it's not 'between' the sensor and the receiver, there is also a 5800 series motion and a door sensor out there that have never given me a problem. The other garage door is closer and on the side of the house, maybe only 20' from the 6160RF. This is happening when I'm out of town, so the door has been closed for a long period, but it can sometimes be closed for the better part of a week and not throw a code when I'm home. I'll try the test and see what happens. I do have a new sensor ordered.
9 months later and the same sensor has "Loss of Supervision" again (and of course I'm out of town, again in Bham) so I'm guessing ti may be a sensor going bad? BTW I replaced the battery in the sensor last time.....it's a 5822T that's throwing the code.
Aluminum Doors if the device mounted on them can reduce the rf signal range of the device. Also any metal obstruction between the device and the receiver can cause a loss of signal range as well
Does an aluminum door affect a transmitters signal?
Hi Steve, Thanks for confirming the system information for us. How do you have the DIP switches set on the 5800WAVE now and what is your programmed HOUSE ID code in the panel programming? If you can, please email a picture of the siren with the cover off to support@alarmgrid.com and when doing so reference this page and the conversation so we have it for reference on your email with the picture(s).
Aja, thanks for the reply. I'm using the 6160rf panel and the WA number is: WA20P-10.23. A couple more things: when I was trying to make the over-the-air connection to the keyboard by holding a contact magnet in the zone on the side of the 5800WAVE, I was able to make the red light go away two or three times but then it always came back when I took the unit off power and then back on power again. Another thing: When testing the unit against the panel in alarm mode, my wife claims she heard a very faint warbling sound by putting her ear right up against the wave (I didn't tell her to do that, by the way). When we were using the wave with our old lynxr, the wave always performed as designed. Thanks again.
Hi Steve,, The 5800WAVE will function to sound the alarm when the connected system is in alarm mode as long as a compatible receiver is being used and the DIP switches on the 5800WAVE match the House ID code programmed in the panel. If you setup the completely optional zone programming to supervise the 5800WAVE, you can simply delete that zone (set the Zone Type to 00 -Not Used). Once a zone is deleted in the panel, there will be no supervision of the siren and the siren itself has no idea if there's zone programming for it in any system or not. What wireless receiver are you using on your 20P and what is the WA number on your VISTA-20P's PROM chip in the center of the green circuit board?
I have sort of a mirror image of this problem. I am trying to get my 5800 Wave to work with Vista 20P and I had forgotten how easy it was with my old Lynx so I blindly followed the directions in the doc and tried to set it up on a zone. But now I want it to be unsupervised and connect to the panel the simple way just by house code. The problem is that the wave won't do that anymore. It seems it has retained the zone settings and wants to connect that way. Is there a reset option with the 5800 Wave or any way I can fix this problem? Thanks.
The unit is located about 15 feet from the panel and if I put it on an extension cord and hold it right in front of the panel, I get get the same bad results. Using 6160rf. Also, I've deleted the zone in question in the 6160rf with no cigar.
Possible, though if a connection were loose, I'd have expected these troubles to have come back by now and I'd also expect you to have received a Check 100 error on the keypad. RF Supervision on a 15P is 12 hours and can't be adjusted, so the fact that it's been 2 days with no return of the errors bodes well. Time will tell.
Vista 15P.....
2 Garage Door Sensors
1 Door/Window Contact
1 Motion
This is ALL of the wireless sensors on the system......
I've temporarily fixed my issue...I couldn't get the sensors reset via the keypad (I kept getting a loss of supervision error) until I powered down the panel completely (this was 2 days ago and no problems sense)......
I did recently install a new communicator a 3-4 weeks back, so I'm thinking something might be a little loose on the data bus
What is the security system you're using this all with Jack? If you aren't sure of the model number, check the PROM chip in the center of your green circuit board inside the beige metal cabinet. It should start with 'WA' and if you can email the full 'WA' number to support@alarmgrid.com, we can better assist you. Also, which 5800 Series sensors are in trouble? Do you know the model number of at least the type of sensor?
So I've been using a 6160RF successfully with 4 5800 sensors for several years now, this morning all 4 went into trouble all at once.....I did have a issue a month or 2 ago with one losing supervision, but replaced the battery in it and it's been good sense. What should I be checking???
Just as an update....I recently replaced my cell IGSMV4G with an LTE-IV.....
A fault will mean the device is being tripped sending a signal to the panel to put i in full alarm mode (depending on the zone type and arm state of the system). If this is the case, you'll want to confirm the programming of that zone. Specifically the loop number and response type.
If the sensor is going into a trouble state, I'd suggest verifying the exact trouble error you're getting. This could be a tamper, low battery, rf supervision, etc. This will help determine the best route to take to troubleshoot the device.
I have 4 of these devices installed utilizing a 6160 RF keypad programmed in a Vista 21IP . One in the basement , 1st floor, 2nd floor, and 3rd floor. Open concept house with the 6160 RF on the 1st floor. Each of these 5800s are mounted in existing 110v smoke locations. All 3 are working as they should while the 2nd floor one keeps faulting multiple times a day going into alarm. Tried swapping it out but the issue continues. Programming is not the issue.
Yes it will work with a Honeywell 5834-4 key fob:
https://www.alarmgrid.com/products/honeywell-5834-4
It also support high security encryption mode if you have that enabled on your key fob...
Does the Honeywell 5800RP increases the key fob range too?
If you deleted the repeater maintenance zone properly, the panel couldn't still show an RF Supervision trouble for that zone. Are you sure it's not showing RF Supervision trouble for different zones?
We did that and still getting message. Could it be the Lynx panel? Do we need to just replace it?
I would have them disable the maintenance zone on the repeater as it seems the repeater is doing its job since no other zones in the shop are showing supervision errors.
Lynx 5200
They did the non UL installation
I would ask him how he set up your maintenance zone for your repeater to see which way he did and then we'll have a better idea of how to help from there.
My install guy
The installation guide at https://www.alarmgrid.com/documents/honeywell-5800rp-install-guide details the supervision options for the repeater. Who is "they"?
Oh gah. I don't know how they did it. What is the difference?
Okay, so that must mean the repeater is doing it's job of repeating the RF signal out to the shop. Did you use the UL Installation procedure when programming and setting up the repeater maintenance zone or did you do the more basic non-UL setup / programming?
Just the repeater
Is it just the repeater zone that has the Supervision Trouble now or do the shop zones still have the supervision errors as well?
So in the beginning we did not have a repeater. A year later we started getting RF loss on sensors in the shop. We changed them out and was still get RF loss, so then we added the repeater. Now the repeater is saying the same thing.
Were you getting RF supervision loss errors on any of the zones in the shop? If not, I don't know that you even need the repeater at all.
The screen error was RF supervision loss just on the repeater zone. We have changed it out and put a new one in, but still having the same error.
At those distances, it doesn't sound like a repeater would even be needed. The sensors should work up to 200' from the system.
What was the actual error message on the screen and was it for all the zones in the shop?
There are no metal walls, just brick on both buildings. The repeater is about 15 feet from the L5200 and the repeater is about 40-75 feet from the sensors that are causing the issue.
How far is the repeater from the L5200 and are there any metal walls in between? How far is the repeater from the sensors that had the RF supervision trouble and are there any metal walls in between?
Hi. We are using a Lynx 5200 and I have a 5800 repeater installed for the sensors in my shop which is about 50 feet away. The system has worked fine for a year and the other week it started with RF signal lost. That is when we added the repeater. Now the repeater keeps having a fault and we added new sensors in the shop and it is still doing the same thing. Can you offer some advice?
Thank you. I will see what I can do with that.
Unfortunately, there is no way to change the frequency so if the repeater is getting blocked on the 4th floor, you won't be able to use wireless sensors up there unless they can be boosted by a repeater installed on another floor. I would urge you to make sure to test the sensors on the 4th floor if you are able to get them to work to make sure they can reliably communicate to the system.
Hi - you already helped me before, so I just ran into a completely different trouble - I have a building 6 stories high, and have Vista 20P installed on 3rd floor. When I bring repeater 5800RP to the 4th floor on up, it has pretty much a solid red light no matter where I go, except inside of the elevator... which also cuts off communication with Vista 20P.
Do you have any methods or recommendations for handling the RF interference? Is it possible to change frequency range of all of my devices to avoid the interference? Can I use different type of antenna? Building is finished, so wiring it from third floor on up would be difficult.
What system do you have?
Hi, how can I reset my honeywell alarm ? All of my sensors read "supervisor" !
Devices that are set to "supervised" get checked by the panel or
wireless receiver to make sure they are in range. Only devices that are
set to supervised will generate a loss of RF supervision signal. You typically want all alarm sensors set to supervised.
What is the difference between RF 'supervied" and "UNsupervised"? What use does each have on the 5800 series wirelss products?
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