Why Is the Installer Toolbox Icon Grayed Out On My 2GIG GC3?

The Installer Toolbox icon is grayed out on your 2GIG GC3 because the system is Armed. When your 2GIG GC3 System is in an Armed state, you are not able to access the Installer Toolbox, so the option is grayed out. You will be able to access the Installer Toolbox after you Disarm the system.

On a 2GIG GC3, the Installer Toolbox is basically the programming menu for the system. You access the Installer Toolbox to make changes to the system's settings. In order to access this menu, you must have the Installer Code for the system (default 1561), and the system must be in a Disarmed state. If you try to enter the menu while the system is Armed by choosing System Settings > Master Code or Installer Code > Installer Toolbox, nothing will happen when you click on the grayed out icon. Additionally, if you click on the 2GIG logo in the upper-right corner of the main screen while the system is Armed, then nothing will happen. The 2GIG logo is another (quicker) way to access the Installer Toolbox. Both Armed Stay and Armed Away modes will prevent you from accessing the Installer Toolbox.

You also won't be able to access the 2GIG GC3 Installer Toolbox while the system is in Alarm. When an Alarm occurs on the system, there will be a numeric keypad on the panel. You will not be able to do anything on the system until you provide a valid code (not the Installer Code) to clear the Alarm. This includes navigating the system menus so that you can access the Installer Toolbox. If you find yourself in a situation where you cannot access the Installer Toolbox, either because the system is Armed and you can't Disarm it, or because the system is in Alarm and you do not have a code to clear it, then power cycling the system will not help you. If you try to fully power down the system and then power it back up, it will still be Armed or in the Alarm mode so that you cannot access the Installer Toolbox. You will need to Disarm the system or clear the Alarm with a valid code so that you can enter into the Installer Toolbox section.