Why Won't My GC2 Communicate Over IP?

You GC2 won't communicate over IP because you don't have a 2GIG Go!Bridge IP Communicator and/or a 2GIG XCVR2-345 Transceiver. Without both of these pieces of equipment, a 2GIG GC2 will not be able to communicate across an internet network. A cellular communicator is also recommended.

The 2GIG Go!Control GC2 Alarm Control Panel does not come with a communicator. You need to add one separately. If you want your GC2 to communicate across an internet network, you need a 2GIG Go!Bridge IP Communicator. This device connects with a router using a hardwired ethernet connection. The 2GIG GC2 Security System then communicates with the Go!Bridge module wirelessly. This allows the GC2 Panel to communicate across an IP network.

However, the GC2 System cannot communicate with the Go!Bridge Communicator with its stock hardware. You need to add a 2GIG XCVR2-345 900 MHz Transceiver Module to the system. The 2GIG XCVR2-345 is a wireless transceiver that is connected with the main GC2 board inside the control panel. This add-on allows the GC2 System to send and receive signals with the Go!Bridge IP Communicator. Without this accessory, the GC2 cannot communicate properly with the Go!Bridge Communicator. The 2GIG XCVR2-345 is also needed for the 2GIG GC2 to support the 2GIG TS1 Touchscreen Keypad and the 2GIG IMAGE1 Image Sensor.

By using the 2GIG Go!Bridge IP Communicator, you can have your 2GIG GC2 Alarm System connect with the Alarm.com Servers for monitoring service. However, you will still need to pay the full price of cellular monitoring service. This is because the fees for Alarm.com are the same whether you use an IP communication or cellular communication. Alarm Grid customers will need a Gold Level Plan or higher. More information about our monitoring plans can be found on our alarm monitoring page.

For that reason, it is recommended that you add a cellular communicator to your GC2 System, regardless of whether or not you plan to use a Go!Bridge IP Communicator. Cellular communication is more reliable than IP communication. A cellular communicator will provide a valuable backup for the IP communication path in case the internet ever goes down. A monitoring plan that includes cellular communication will also include IP communication. Since you are required to pay for cellular anyway to use the Go!Bridge IP Communicator and connect with Alarm.com, you may as well add a cellular communicator. The best cellular communicator to use with the 2GIG GC2 is either the 2GIG LTEA-A-GC2 (AT&T LTE) or the 2GIG LTEV1-A-GC2 (Verizon LTE).