Managing Total Connect 2 0 User Profiles from a Tablet

hey di wires I'm George from alarm grid today we're going to be going over how to manage users through Total Connect now I'm gonna be using both an iOS device and an Android device to show you guys the different layouts that the app has on them and I'm gonna be using the l7000 and adding a user in there and showing you guys how to transfer the code over to the panel so first things first you want to go ahead and open up the application on your Android and iOS device I'm gonna go ahead and hit both of them so they open up at the same time now mine's already logged in so it's gonna take me to the main screen you always if you don't have the auto sign-in or they remember me you're gonna have to put in your username and password if you forget it you can always contact your monitoring company and they'd be more than happy to help you out we're also monitoring coming which you can contact us and we'll get you that information for you so Total Connect opens up to the main screen here first thing you want to do is if you want to manage your user you'll see that the navigation bar is actually placed differently on both the different operating softwares here so on the iOS device the navigation bar is at the bottom and it actually says users so it's pretty easy to navigate to so once you hit users it's gonna take you to all of the users now for my iPad my Total Connect account is actually linked to multiple panels so you're gonna see a couple of different users on there on the Android tablet to get to the users the navigation bar is at the top and you actually have to hit in the top left corner there's three vertical lines on top of each other we call it the hamburger sign once you click the hamburger sign if you guys have been on the website it looks it brings up that navigation bar exactly how it looks on the website so it pulls up a little side bar and then you have to go to settings to get to users once you go to settings it gives you your different sub menus to the left and I'm gonna go ahead and hit users again this should display the same information that the iOS device gives you it's just both apps have a different layout so you have to get to the things and to the menus differently but both apps do display the same information okay so first thing we're gonna want to go ahead and do I'm gonna show you guys how to add a simple panel user I'm gonna show this from the iOS device so on the iOS device to the top right and on the Android to the top right there's a person with there's a person icon with a plus sign if you hit the person icon with the plus sign it'll say add user now since I only want to add a panel only I'm gonna go ahead and do panel only this is gonna be a user that would be limited to the security panel only so they won't have their own Total Connect login or anything like that I'll show you guys how to do that right after this one so I'm gonna do panel only it's going to bring up the screen it's gonna ask me for our name the first name I'll put I'll type in user and then test again it gives you the user type sorry give me a moment it gives you the user type you can actually change it through here if you change your mind halfway if you don't want it to be panel only and you want to switch it to an actual Total Connect user you can always open up that drop-down alright user access now this is going to be what system you want to add this user to as I told you I have multiple systems on this Total Connect account so it's gonna give me all the accounts that I have I have the l7000 the Vista 15 P and the 21ip I just want to work on the l7000 so I'm gonna do 7,000 only if you wanted to add a user code to every single location you have you would just do select all and it would checkmark them all for instance select all boom you can deselect all I'm just gonna do the l7000 and I'm gonna go ahead and do create user it's gonna oh I wasn't able to finish it because I didn't add a user code yeah so the user code is actually requested right underneath you'll see user code it says show and I'm gonna give it a user code 5 4 3 2 now if you want to make sure you typed it in right just go ahead and hit the button that says show you see 5 4 3 2 and then you can choose whether or not you want to apply to this location only or if you have the other location selected you can do apply to the apply to all selected locations I'm going to do apply this location only and then once I hit create users should not give me any more errors and it should just allow me to create it now it'll give me a prompt it says that a user code has been updated in the application it's gonna ask you to basically sync so if you hit OK we're gonna go back to the main page here I'm sorry we're gonna go to the events I'm gonna make sure that the user sync actually went through so you'll actually see that a 943 we did we changed a user code and it automatically since I have it on auto sync it automatically synced the users and then it'll actually let you know the using begins using success and it'll do it one more time now if you do not see this on your events you need to make sure you do sync because if you don't sync the users there's no way that Total Connect pushes these pushes these user codes down to the panel to find the user sync on the iOS device you're going to go to my location at the very bottom where it says navigation at the navigation bar and then you see this blue sync users just tap on that it'll say syncing it'll give you a prompt to check your event log just hit OK or you can go directly to events from there takes you to events and you'll see that at 9:44 user Singh begins and the user sink was a success on 944 and 48 seconds all right so if we want to test that at the panel again the code that I pushed was five four three two five four three two I can actually do that on the panel I will go to security let's say I'll do an arm away and I'll do five five four three two and I begin start yeah I can disarm it using that code five four three two and that code was pushed down now if I go to my user users on the Total Connect for the Android device that user code that I added on the iOS device on Total Connect again everything syncs it's all in the cloud right so Total Connect once I log back into here I should see that user that I just created on the iOS device on the Android device so if I go to users remember I name the user test it comes up right here if I click on it it'll take me to it it'll say that all seven thousand only you can show the code if you need it five four three two you can delete the user through that same screen so if you wanted to get rid of a code on the panel you can just do delete user are you sure yes it's gonna delete that user code for me and again to verify that it went through you want to make sure that the user sync pushed so if I go back to my main screen just hit the back arrow on the top left again hit the back arrow on the top left okay it's not liking me right now give me a second let's go to my probe oh no yeah that back arrow should work takes me to the main page I'm gonna go to my events and you'll see that at 946 the user sync began user sings success so it's the delete that user quote on the Android tablet what you need to do to make sure that it went through you just want to in case you don't see your user sync success to get to the user sync on Android tablet you're gonna hit on the top left the hamburger sign you go down to settings you then have to go to locations go to location settings you're gonna hit your l7000 because that's the panel that we're working with and it'll take you to your whole location this is also if it's not in there and you want to change the address you could do that through here as well but I'm gonna keep scrolling down to my access and I'm just gonna do a sync users there just to confirm and just in case hasn't pushed through I'll make sure that it actually went through so it'll say sync users check your event log I'm just gonna go ahead and click go to events it'll take you to my event page oh it should take you to the event page let me back out takes you to events and you see there 948 which is just a couple seconds ago the you think began and then the user single-sex success and 949 now if I go to the panel and I try the five four three two code you will see that the code will no longer work so on the panel I'll do an arm away I'll enter in the same code that was in there before five four four three two and nothing will happen because the code is no longer in there if I use my master code which right now we have it set to default so it's one two three four it arms fine no problem you try to disarm it with the code that you tried before it won't work because the code is no longer in the panel so you have to use an existing cold boom so that's just a panel user we can actually get into an admin and standard user these are going to be actual Total Connect users I'm gonna show you just a quick brief view on how to do that I'm gonna do it on the iOS device let's go ahead and go over to users on the users I'm gonna go ahead and do the plus at the very top let's say I wanted to make a standard user so this is just going to be a normal Total Connect the mobile app user so once I hit standard it's gonna ask me for a lot of information it's gonna ask me the first and last name it's gonna ask you for a username well I guess I'll put some information in there so you guys can see standard user for the username you have to make sure it's not one that's already being used in Total Connect so if I were you I'd recommend just using the email I'll put support at alarm grid dot-com now I actually think this is our main user for the Masters so I may throw up in air so let's hit continue for the email so when you first set up Total Connect you received any welcome emails that made you create a password in order to log into your Total Connect account these those same emails are what the new user that you're creating this for are gonna receive so when you create this user whoever you're creating it for will receive emails asking them to create a password which is what you will need to do which is what they will need to do so you put in their email you can put in a text message if you want to and then once you go to the next field user access it's going to ask you to enter in their code and again whenever you're entering in a code it has to be a code that is no longer on the panel or that is that is not on the system if it's a code that is on the system it will throw up in air when you go to do user syncs so always keep that in mind guys this is just a quick video on how to manage user profiles and create users on Total Connect using both an iOS and in Android they're both very similar the layouts are a little bit different as you guys could see but they work they push the code on to the panel they can delete the code the panel works fine with doing user codes if you guys have any questions you can always email us at support at alarm code comm if you guys liked the video and found it helpful make sure you hit the like button underneath subscribe to our YouTube channel and hit the little bell icon to enable notifications that way whenever we upload a new content you guys to get notified again my name is Jorge thank you guys I'll see you next time