How Do I Upgrade My 2GIG Edge Panel's Firmware?

The 2GIG Edge can be updated in one of two ways. Over-the-air (OTA) via Alarm.com or locally via a USB drive. OTA updates must be sent by an alarm dealer. Updates via WIFI are free of charge, cellular updates will incur a small fee. USB updates are free. The files can be downloaded here.

The 2GIG Edge, released in February 2021, receives occasional firmware updates to add features and fix confirmed issues. 2GIG announces new firmware releases, which then undergo independent testing by Alarm.com to ensure smooth over-the-air (OTA) updates. In some instances, USB updates are available before OTA updates. However, in some cases, 2GIG waits to make the firmware files available for on-site updates. Alarm Grid will update our update page as soon as the file is available to us.

Over-the-air (OTA) firmware updates pushed by an alarm dealer through Alarm.com are always free when the panel has a WIFI connection. However, if WIFI is unavailable and the update requires cellular data, a fee will be incurred. Alarm Grid passes this fee directly to our customers without any markup.

If you're an Alarm Grid customer with a 2GIG Edge and want an OTA update, simply email support@alarmgrid.com. We'll gladly push the update for you. If your panel uses cellular data only, we'll verify the update cost and inform you. Upon your approval, we'll proceed with the update, and the fee (typically $4 or less) will appear on your next monthly monitoring bill. The exact fee varies based on the size of the firmware file downloaded.

Requirements:

1. A USB drive with a capacity of at least 1GB but not more than 16GB, with at least 1GB of free space available.
   • The USB drive should be formatted using FAT32 file format.
   • The USB drive must have only one (1) partition.
2. The downloaded firmware file must be saved to the root directory of the USB drive.
3. The firmware file can be downloaded directly to the USB drive, or downloaded to the computer, then moved to the USB drive. Do not change the name of the firmware file. It will have a file extension of .2GIG. This file extension will not be recognized by the computer, so be sure it isn't changed automatically.

To update your 2GIG Edge Firmware using a USB drive, follow these steps:

1. Download the update file. You'll find the file on this page. After downloading, place the firmware file (with a .2gig extension) in the root directory of your USB drive. For example, version 3.1.0.011's file is named genesis-meta-A.3.1.0.011-image-xe.2gig. If your USB drive is assigned drive letter F:, you should see F:/genesis-meta-A.3.1.0.011-image-xe.2gig when you look in File Explorer. We recommend using a Windows computer for this process, as macOS may not properly recognize or handle the .2gig file format:
   
   
   
   
   
   
   When the download is complete, you should have the firmware update file on the root directory of the removable USB drive. At this point, remove the drive and take it to your 2GIG Edge:
   
   


2. Install the firmware. The 2GIG Edge's USB port is on top, covered by a rubber boot. Remove the boot and carefully insert your USB drive. Ensure the panel is powered by AC and that power is not interrupted during the update. Upon insertion, a firmware update prompt will appear. Select "Update" and enter the Installer Code or Master Code, 1561 or 1111 respectively, by default. The panel will install the update and may reboot several times. Wait for the "Update Complete" message before removing the USB drive and replacing the rubber boot to prevent dust accumulation.
   For 2GIG Edge Remote Keypad updates, first, confirm AC power, WIFI connection, and communication with the 2GIG Edge panel. Check that the panel's home screen and proper status are visible on the keypad. The keypad update will be applied automatically once the panel update is complete.