Frequently Asked Questions

How Do I Use the Microphone on the Honeywell Lyric C2?
The Honeywell Lyric C2 comes with a built-in microphone for capturing audio. To use this function, you must enable the microphone on Total Connect. Once it has been enabled, the microphone will automatically begin recording whenever the camera is activated. Keep reading to learn more.
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How Can I Get My Wireless Smokes to All Go Off at the Same Time?
To get all of your smoke detectors to go off when one smoke activates, you will need to use a feature called "One-Go-All-Go". Unfortunately, most wireless smokes do not support this feature. A notable exception is the Honeywell SiXSMOKE. Continue reading to learn more about wireless smokes.
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Can I Program My Alarm Using Just Alarm.com?
The majority of panel programming cannot be conducted through Alarm.com. This includes enrolling new sensors and changing most settings Instead, most programming will need to be done on-site with the system itself. Learn more about Alarm.com and the features that it offers for security systems.
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Can I Connect a GC2 to Alexa?
The 2GIG GC2 system connects with Alexa through the user's Alarm.com account. The user will need to enable the Alarm.com Smart Home skill to use Alexa to control their GC2. From there, they must link their Alarm.com account information with the app. Learn how to control the GC2 using Alexa.
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Can I Connect a GC3 to Alexa?
A 2GIG GC3 is able to connect with Alexa through the user's Alarm.com account. The Alarm.com Smart Home skill must be enabled through the Alexa app before the Alexa device will be able to control the GC3. The user will need to link their Alarm.com account with the app. Read on to learn more.
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What Should I Replace My LYNX Plus L3000 Control Panel with?
If you are looking to upgrade from a Honeywell L3000 security panel, we recommend replacing it with a Honeywell Lyric Controller. The Lyric will offer a user-friendly experience, and it will function with all of the existing sensors that were programmed with the L3000. Learn more about the Lyric.
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How Do I Replace a Keyfob on a 2GIG GC3?
To replace a keyfob on a 2GIG GC3 you must access keyfob programming, locate the old keyfob and change its serial number setting to reflect the new keyfob. You will need to know the installer code for the system to do this. Continue reading to learn how to replace a keyfob on the 2GIG GC3.
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How Do I Setup the Slideshow on My Honeywell LYNX Touch?
The slideshow feature on a LYNX Touch will have a series of images appear on the panel's screen if the system is left idle for a predetermined period of time. To do this, you must have images uploaded to your LYNX Touch system. There is currently no way to upload new images. Read on to learn more.
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How Do I Add a Key Fob Serial Number to a Honeywell L3000?
Adding a key fob serial number to a Honeywell L3000 is done through zone programming. Each button on a key fob will be assigned to its own individual zone on the L3000 system. Part of this process involves learning in the key fob using its unique serial number. Continue reading to learn more.
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How Do I Install a Honeywell 951WG in a Door?
Installing a Honeywell 951WG involves drilling holes into both the door and its frame. The sensor and its magnet will be inserted into these holes for a discreet installation. You will typically splice a 2-conductor cable to the fixed wires from the 951WG.. Learn to install a 951WG contact.
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