Frequently Asked Questions

Can I Add Additional Services to My Total Connect 2.0 Account?
Total Connect 2.0 has various add-on services that are available to users. Adding additional services will increase the ways you can use TC2. Find out how to add services to TC2.
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What is the Alarm.com Emergency Call Button?
Alarm.com offers an emergency call button that lets your loved one request help. It can be placed at a high-risk area, such as by a bathtub. Learn about the ADC Call Button.
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What is the Alarm.com Chair Sensor?
You can use the Alarm.com Chair Sensor to check the activity of your loved one. Pairing it with the Alarm.com Wellness Platform is advised. Learn about the Alarm.com Chair Sensor.
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What is the Alarm.com Bed Sensor?
You can use the Alarm.com Bed Sensor to monitor the activity of your loved one. It is great for use with the Alarm.com Wellness Platform. Learn about the Alarm.com Bed Sensor.
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What Connection Does a Honeywell Home 6290W Use?
You will use a 4-wire connection when adding a 6290W Keypad to a VISTA System. The keypad will use panel terminals 4 thru 7. Learn how to add a 6290W Keypad to a VISTA Panel.
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Will a Honeywell Home 6290W Work w/ a VISTA Alarm System?
A Honeywell Home 6290W needs to be connected with a VISTA Security Panel for basic operation. This is how the keypad gets its power and data. Learn about the 6290W Keypad.
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Can a Honeywell Home 6290W be Connected to an Alarm Panel?
A Honeywell Home 6290W must be connected with an alarm control panel for basic functionality. This keypad is used with VISTA Systems. Learn about the Honeywell Home 6290W.
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Does a 6290W Have a Built-In Receiver?
The Honeywell Home 6290W is a touchscreen keypad that is used for controlling a VISTA Panel. It does not have a built-in receiver. Learn about the 6290W Touchscreen Keypad.
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How Do I Enroll the PG9312 Outdoor Contact w/ the IQ Panel 2 Plus?
The PG9312 Outdoor Contact Sensor can be enrolled with the IQ Panel 2 Plus like most other PowerG Sensors. Learn how to enroll the PG9312 with the IQ Panel 2 Plus.
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What Security Systems Support the DSC PG9312 Outdoor Contact?
You can use the DSC PG9312 with most PowerG-compatible systems. A Qolsys IQ Panel 2 Plus System must be running Firmware Version 2.4.0 or higher. Learn about the DSC PG9312.
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