Frequently Asked Questions

How Do I Use a Voltmeter to Troubleshoot My Alarm System?
You might use a voltmeter to check the battery voltage or the transformer voltage for your panel. Learn how you can use a voltmeter to troubleshoot your alarm system.
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How Do I Set Up My Fence to Alarm if the Gate is Opened?
If you add a sensor to your gate, then you can have it trigger a system alarm when opened. Learn how you can set up your security system to go into alarm if the gate is opened.
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How Do I Clear a Trouble Message on a Honeywell Lyric Alarm System?
To clear a trouble message on a Lyric Alarm System, you must fix the cause of the trouble and perform a double disarm. Learn how to clear a trouble message on a Lyric Alarm Panel.
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Is the Honeywell 5800C2W a 2G or 4G Communicator?
The Honeywell 5800C2W is a wired to wireless converter used for using hardwired sensors with a wireless alarm system. It is not a communicator. Learn about the Honeywell 5800C2W.
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Can I Use My MyQ Garage Door With a Total Connect 2.0 Smart Scene?
There is a work-around that lets you use a MyQ Garage Door with a TC2 Smart Scene in a limited fashion. Learn about this work-around so you can integrate a MyQ with a TC2 Scene.
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Will The Lyric Controller Work With Wired Honeywell Sensors?
The only way to make a Lyric Controller support wired sensors is to use a wired to wireless converter. A good device for this is the Honeywell 5800C2W. Learn about wired sensors.
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Why Is My ADC-V522IR Feed Black & White?
An Alarm.com Camera will capture video in black & white when its IR night vision is active. This is done to capture clearer video. Learn about the Alarm.com ADC-V522IR.
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Why Do I Have to Pay for Self-Monitoring?
Customers pay for self-monitoring service to cover the costs needed to maintain the servers. The fees also cover technical support and other features. Learn about self-monitoring.
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Can I Disable a Window Alarm Sensor?
You can temporarily disable a window sensor by bypassing it. If you want to permanently disable a sensor, you should delete it from programming. Learn about bypassing sensors.
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How Do I Enroll the PowerG Smoke Detectors?
The PowerG Smoke Detectors have an enrollment buttons that allow you to auto-enroll these wireless sensors to a panel. Learn how to auto-enroll PowerG Smoke Detectors.
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